Discount Brokerage News – Page 21

Posted on March 2, 2018 by user — Leave a comment

Discount Brokerage Weekly Roundup – March 2, 2018

Whether or not we like it, we can’t seem to avoid politics drifting into markets. One thing there is no shortage of, however, is controversy. This week is no exception. With uncertainty creeping into markets, how online brokerages are navigating their way through a very dynamic situation is both exciting and, at times, nerve wracking.

With the start of a new month, we kick off this week’s roundup with a look at the latest action on the deals front and what one Canadian online brokerage appears to be doing to stand out from the crowd. Next we take a look at the return of volatility to the trading markets as well as the return, in a big way, of DIY investors. Also on the docket, a very interesting article that once again raises the specter or hope of a world in which DIY investors don’t pay any trading commissions. We’ll cap off the roundup with a look at what DIY investors were saying on Twitter and in the investor forums.

Deals March On

With the rush of the RSP contribution deadline now behind everyone, Canadian online brokerages are taking a bit of a pause to crunch the numbers on their efforts to attract new clients and deposits into RRSP accounts.

While we wait for the dust to settle on February, early action from the deals and promotions side heading into March point to a pullback in the number of cash back offers as well as an interesting maneuver by Qtrade Investor to incentivize DIY investors to consider making a switch.

Starting first with a quick overview, in this month’s deals & promotions, we noted that with the expiry of cash back offers from Qtrade Investor, TD Direct Investing, CIBC Investor’s Edge and Scotia iTRADE, the field of providers who currently offer the most cash back bonus at a given deposit tier is very diverse.

As the chart above shows, Questrade’s referral cash bonus offer stands out in the <$10K range and surfaces again in the $100K to $200K deposit level. BMO InvestorLine, whose offer does not apply to TFSA accounts, dominates between $200K and $999K. Perhaps a bit of a surprise name on this list is Credential Direct whose offer at the $1M+ level is currently the highest, but also at the $15K to $25K level and between $50K and $100K. Another surprising name is HSBC InvestDirect which happens to have the top offer in the $25K to $50K deposit range however to qualify for that offer, investors need to execute at least three commissionable trades.

Fortunately, there are still many commission-free trade offers which aren’t scheduled to expire just yet, so for some investors, there’s still some value to be had on the way into a new brokerage account.

Of course, making the switch to Qtrade Investor just became a little easier this week. Their new transfer fee reimbursement threshold has been moved down from $25,000 to $15,000. Historically this has been a limited time option and part of a special promotional offer however the website offer details (see below) don’t attach a timeframe to the offer. They do state that the offer can be revoked at any time, however this seems like it might be the new normal. If it is, then Qtrade Investor’s transfer fee coverage becomes one of the most competitive currently in the market.

It’s remarkable how consistent the transfer fee reimbursement is across brokerages. The minimum deposit of $25,000 is pretty much par for the course and for the handful of brokerages (National Bank Direct Brokerage, RBC Direct Investing, HSBC InvestDirect) whose deposit requirements are under $25,000, it is very interesting to observe that Qtrade Investor is the only non-bank-owned brokerage of that bunch. Strategically, this helps Qtrade Investor stand out quite prominently – they stand out against almost everyone else, and they stand out against bank-owned online brokerages. In addition, the recent Globe and Mail online brokerage rankings will also help amplify their position in the market place.

The good news for DIY investors, in spite of the cash back retracement, is that there are still a number of competitive offers out there. The next big push will be for the tax refund pool before things potentially either taper off for the summer or ratchet up significantly as marijuana legalization comes back into the spotlight, and with it, attention on the cannabis stocks. Of course, volatility in either direction is usually a boon for online brokerages, which just so happens to be a great segue into the trading stats reported by Interactive Brokers for February.

Guess Who’s Back?

The big V in February this year was not Valentine’s but rather Volatility. After all but disappearing for the better part of five years, uncertainty has crept back into the markets. What the catalyst was is itself the cause of speculation however the bet against volatility seems to be on its way out.

An interesting interview that Chairman and CEO of Interactive Brokers, Thomas Peterffy, had with CNBC pointed to a storm brewing as traders look to unwind bets and are largely at the mercy of the market to do so. Why this matters for investors is because it represents a shift in trading strategies – certainly for options traders – that will no doubt take time to adjust to. Secondarily however, volatility is great for traders and even more beneficial for online brokerages.

The stats from Interactive Brokers’ February 2018 trading metrics also clearly point to volatility pushing up trading activity. The number of Daily Average Revenue Trades (DARTs) is a whopping 50% higher on a year over year basis and 13% higher than already volatile January.

Another stat that stands out at Interactive Brokers is their continued account growth. It’s genuinely hard to argue with their growth in accounts however as good as they were in February, we’re keen to see what rival E*Trade comes out with. In January, they reported an incredible year over year increase of 149% in net new brokerage accounts (factoring in those who joined and those who left). Whether that momentum, largely driven by a frenzy in cryptocurrency, can serve as a catalyst or if it is just a blip that will revert over the next few months, there is clearly a case for volatility to stick around with many more investors jumping into the markets.

Another Final Countdown

Readers of the roundup will no doubt pick up on the reference to the song which capped off last week’s roundup. Admittedly it may have found its way onto my workout playlist however it deserves mention again this week because of an interesting article that surfaced on Seeking Alpha.

The article, which raised the specter of zero-commission trading, focused on whether Interactive Brokers could survive in the ‘post-apocalyptic’ online trading environment of commission-free trading. It is a great question which is even more interesting to ask of Canadian online brokerages whose primary business is order execution.

As technology becomes increasingly sophisticated, order execution should become frictionless, instant and essentially without cost. That, at least, is the business case of online brokerage Robinhood, which now boasts commission-free trading of stocks and options. Here in Canada, commission-free ETF trading already exists at National Bank Direct Brokerage and it will be an incredibly transformative moment should any of the major online brokerages decide to plumb the depths of sub-$5 per trade as a standard rate. Based on what’s happening in the US, it’s a matter of when, not if.

For DIY investors looking for a break, the catalyst to the move down in pricing may come sooner rather than later. After all, strategically all Canadian brokerages have to confront the same reality. The brokerage with the largest amount of assets under management has the best odds of financially weather the zero-commission reckoning. Whoever does it first in Canada will get the biggest headlines, will likely see a flood of assets and will get a very big head start on firms planning for this (and a very big head start on those who deny it could happen here).

Perhaps that catalyst may come from an unlikely place. The Canadian Securities Exchange is rolling out a blockchain platform for instant clearing and settlement of securities, something that the newest and most ‘buzzworthy’ stocks would conceivably want to take advantage of.

By reducing the time it takes to clear and settle a trade to zero, there’s a lot of friction (and cost) to the transaction of trading a stock that can be eliminated, which again makes the case for commission prices to go lower and for the monetization strategy for online brokerages to shift away from charging such high fees per trade.

So, while patience has definitely been a virtue to investors, it seems like the days of trading commissions are finally numbered, and that is definitely worth waiting for.

Discount Brokerage Tweets of the Week

We’ve hit a technical hiccup in grabbing the tweets this week. Stay tuned as we investigate this further. In the meantime, here’s a selection of what we’ve gathered so far.

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Brokerage Tweets – Curated tweets by angeloAtSparx

From the Forums

Connections and Transfers

Getting an effortless investing strategy up and running can sometimes take quite a bit of effort. This post from reddit’s Personal Finance Canada section highlights some account funding issues that cropped up for one investor trying to fund a TFSA.

Art of the Deal

With deals on everyone’s mind, it doesn’t hurt to wonder what kind of pricing improvement could be obtained by bargaining with an online brokerage. Find out the experience of one investor who was interested in bargaining down an online brokerage on commission fees in this reddit post here.

Into the Close

That’s a wrap on a week that featured hypersonic nuclear weapons, trade wars and markets still hanging in there. I guess if there is no market to wake up to then the world has bigger problems. On that rosy note, for Toronto investors interested in the rebounding mining sector, be sure to check out the PDAC convention to get an ‘on the ground’ sense of companies who deal ‘underground’. Yours truly will be there so be sure to tune into the SparxTrading Twitter feed for highlights. #HaveAGreatWeekend

Posted on February 23, 2018 by user — Leave a comment

Discount Brokerage Weekly Roundup – February 23, 2018

It’s hard to believe but time flies when you’re winning medals. Team Canada has had a great run at these Olympic games and not too long after the games are over so too will some online brokerage deals and promos as well as the chance to contribute to RSPs for the 2017 tax year.

With the RSP contribution deadline looming, this week’s roundup is a blend of news centred around the RSP deadline and what that means for Canadian discount brokerages and DIY investors. First, we take a look at how the clear winner in the rankings race this past year has made some championship moves in promoting their win. Next break down the math on some online brokerage offers to show how savvy investors can get creative with deals and save/receive even more. As usual, we’ll also check in on Twitter to recap the latest chatter from investors and showcase a pair of posts highlighting what folks were talking about in the forums.

Making A Splash

The ripple effect of the online brokerage rankings continued to permeate the news with online investors this week. For those who missed last week’s roundup, Qtrade Investor took top spot in the Globe and Mail online brokerage rankings and in doing so ranked at the top of or near the top of all the major online brokerage rankings for 2017.

This week, Qtrade Investor officially published a news release announcing their win but, in an even more interesting maneuver, also published the full online brokerage rankings article on a cleverly crafted page with the url: join.qtrade.ca. This year’s online brokerage rankings were made available only to subscribers of the Globe and Mail, so on a number of levels, Qtrade Investor publishing the article in its entirety (with permission from the Globe and Mail) means that curious readers can find the full text of the rankings without having to pay for a Globe and Mail subscription. Well played Qtrade.

With just a week to go until the RRSP contribution deadline, there will likely be many last-minute DIY investors who will be looking to get their contributions in for the 2017 tax year. So, it’s game on for Canada’s online brokerages to do their best to land new assets before the RSP buzzer hits.

As we noted last week and yet again, online brokerages like Interactive Brokers and Scotia iTRADE are pushing the advertising button with some unmissable campaigns on BNN.

And, speaking of BNN, this week there was also a segment on choosing an online brokerage in which Glenn LaCoste of Surviscor offered up some perspective on Canadian online brokers as well as provided some tips on choosing an online brokerage.

Tips from Surviscor’s Glenn LaCoste on Choosing an Online Brokerage.

This interview provided an interesting perspective about how online investors could approach shopping for a new online brokerage provider, namely that rather than just stick to one online brokerage, that DIY investors try going to several brokerages to see what might work. Ultimately, LaCoste recommends the ‘try before you buy’ approach with the value proposition for each particular online brokerage really coming down to the convenience and relevance of features that investors use.

Clearly, choosing an online brokerage is on the minds of many investors heading into the RSP deadline. And, as luck would have it, this year there is also a bumper crop of deals and promotions to choose from for either switching online brokerages or for choosing an online brokerage for the first time. Keep reading for highlights of the offers set to expire at the RSP contribution deadline.

An I-deal Combination

This year’s RSP contribution deadline offers more than just stress to some procrastinators – it also offers the prospect of a deal or promotion for opening up an online investing account. There are lots of great deals and promotions to choose from however time is running out on a few promotions timed to expire at or just ahead of the March 1^st deadline. When we reviewed the offers that were set to expire by March 1^st, an interesting pattern jumped out – namely that they were all cash back bonuses and that most of these were being offered by big bank-owned brokerages. So, in typical fashion, we thought it might be interesting to compare these offers and to also see how DIY investors can get the best return on their business with some creative shopping.

First, a quick recap of all the open cash-back offers at Canadian discount brokerages shows that there are numerous offers for investors to choose from. To help make shopping a little easier, we’ve colour coded the highest cash back offer in each deposit range with green being the highest and red being the lowest.

Now, as with all things, the details are important to pay attention to when looking at these offers. Specifically, for two online brokerages, HSBC InvestDirect and TD Direct Investing, in order to qualify for the offers, a certain number of trades must be placed. Also, the offer by BMO InvestorLine does not include TFSA accounts while the offer by CIBC Investor’s Edge is only for registered accounts (TFSA and RRSP accounts). Still, for anyone shopping for an RRSP online investing account, there is a lot of choice.

Of the offers mentioned above, the following four offers are set to expire at or just before the contribution deadline of March 1^st.

Online Brokerage	Expiry Date	Cash Back Range	Deposit Range	Special Conditions
CIBC Investor’s Edge	3/1/18	$100 – $400	$25,000 – $100K+	TFSA, RRSP only
Qtrade Investor	2/28/18	$50 – $1,000	$50,000 – $1M+	None
TD Direct Investing	3/1/18	$100 – $1000	$10,000 – $500K+	Need to make 5 trades to receive bonus
Scotia iTRADE	3/1/18	$50 – $1200	$25,000 – $1M+	Pre-paid Visa gift card

For some investors, the decision about which online brokerage to choose won’t necessarily be dictated by what promotions are being offered, however savvy and experienced investors do pay attention to, and occasionally are swayed by, the offers being advertised.

Of course, for DIY investors that are looking to maximize the return on the opening of a new account, they may use the deal amount to be the deciding factor when trying to pick between two closely related online brokerages. For example, an investor with $100K to invest in an RRSP could land $400 from CIBC Investor’s Edge instead of $188 for going with HSBC InvestDirect.

In most instances, DIY investors will only want to open one account and doing so would net the best offer anyway, however in a handful of instances, investors with higher portfolio amounts and a real desire to maximize their returns could also consider opening up multiple accounts.

Consider the following. With a $400K portfolio the best offer at a single institution is $750 (at BMO InvestorLine). If, however, that same $400K is divided up across four offers at the $100K deposit level at four different brokerages, the reward jumps to $1,150 (and it goes to $1200 if taking advantage of stackable refer-a-friend offers).

This is really interesting when one considers that the maximum cash bonus being offered for deposits is $1200 which requires $1M+ at Scotia iTRADE. In fact, it “only” takes $400K to get more cash back than with a deposit of $1M+ at all of the other brokerages (except iTRADE).

Yes, it is more work (some might argue more work than it’s worth) however for higher portfolio amounts, this strategy can yield some intriguing results. The savvy investor with a $1M portfolio can actually land $2050 in cash bonus back rather than $1200 by opening up five online brokerage accounts instead of just one.

Aside from just trying to chase bonuses, there are other advantages to diversifying between brokerage accounts, namely that investors can get access to features that are unique to each (e.g. research).

This year there are a lot of offers and choices for DIY investors to consider and ultimately benefit from when opening an online trading account. For the extreme deal seekers, this also creates some interesting opportunities to sample several brokerages and get paid a little more for the effort of doing so.

Discount Brokerage Tweets of the Week

Lots of chatter about registered accounts, new account openings and some garden variety technical difficulties. Mentioned by Canadian DIY investors were BMO InvestorLine, CIBC Investor’s Edge, Questrade, RBC Direct Investing, Scotia iTRADE, and TD Direct Investing.

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Brokerage Tweets – Curated tweets by angeloAtSparx

From the Forums

Comparing Questrade and BMO InvestorLine

Fine tuning a passive investing portfolio is always interesting for DIY investors. In this post from reddit’s Personal Finance Canada section, one user is looking to get some commentary on Questrade and BMO InvestorLine for maintaining a couch potato approach.

Better Terms

One of the goals of SparxTrading.com is to provide DIY investors with better information and better value when hunting for and opening online investing accounts. It was an interesting observation on referral offers in this post from reddit’s Personal Finance Canada that calls out some important details about the way in which referral offers work. Good to read for individuals interested in the Questrade referral code offer which is widely published.

Into the Close

That’s a wrap for this week. While our closing won’t be as elaborate as the closing ceremonies for the Winter Olympics we can toss in some appropriately themed music to take DIY investors into the week before the RSP deadline. Stay warm (especially the Vancouverites!) and enjoy the festivities – team Canada has lots to celebrate this year!

Posted on February 16, 2018 by user — Leave a comment

Discount Brokerage Weekly Roundup – February 16, 2018

The Olympics are here and in full swing. As the world’s attention turns to the winter games, closer to home there is a fierce competition going on between Canadian online brokerages. The big prize: winning the share of wallet of Canadian investors. Interestingly, like the Olympics, there is also a fair bit of judging and controversy this week.

This week’s roundup takes a deep dive on the widely anticipated 2018 Globe and Mail Canadian online brokerage rankings and several of the noteworthy observations about this year’s rankings and the state of the industry. Next, a quick but possibly groundbreaking move by one of Canada’s junior stock exchanges that could bring blockchain into DIY investing (legitimately). As always, we’ll take a look at what DIY investors were talking about on Twitter and in the investor forums.

2018 Globe and Mail Online Brokerage Rankings Released

It’s hard to believe but the 19^th edition of the Canadian online brokerage rankings were released this week. The journey here has certainly been one of endurance as technology has evolved considerably since 1999 and pricing, for the most part, has come down dramatically.

Interestingly, the bank-owned online brokerages continue to dominate the landscape however when it comes to performance on the Globe and Mail’s online brokerage rankings, it’s the non-bank-owned online brokerages that continue to shine.

Before diving into the results, it is interesting to note a few observations about the study and presentation of the latest ranking data.

The first thing that stands out is that this year’s ratings showed up much later than they usually do. Instead of a typical publish date of November or December, the ratings showed up this year with just two weeks to go before the RSP deadline. Perhaps this is timed for those last-minute shoppers, however, given the sharp spike in interest in DIY investing that hit in December and January, these rankings would likely have grabbed considerable attention in the wake of the interest and online brokerage outages that took place to kick off the year.

As with previous editions, this year’s rankings use the letter grade system to evaluate the brokerages overall performance, with key measurements of the discount brokerage field consisting of parameters such as:

Who has paperless accounting?
How do stock trading commissions compare?
Is commission-free ETF trading available?
Foreign exchange charges
Are U.S.-dollar registered accounts available?
What can broker smartphone and tablet apps do?
Can clients send secure e-mails to get questions answered?
Is there a wide choice of places to park cash?
Can clients compare their portfolio returns with benchmark stock and bond indexes?
How does the client website experience rank on a scale of 1 to 5?

Another tradition of the online brokerage rankings is that they added some newer features to the way the information was presented. This year’s comparisons are a bit more dynamic than year’s past, with the ability to compare specific brokerages using the factors listed above. Gone is the large table view which provides a bird’s eye look at the field across all features and instead a more focused look is possible. Based on the design, it appears a bit easier to navigate the comparison on a mobile screen than having to scroll left or right on a table, so the mobile user was clearly considered when putting this review feature in place.

This year’s rankings are also behind a pay-wall, which means that only subscribers to the Globe and Mail can review in detail the results of this year’s study. Fortunately, we’ve summarized and reported the results below and this year’s scores will be added to each broker profile so readers can compare the historical performance of a particular online brokerage in a variety of ratings. Because the Globe and Mail has disabled commenting on articles as of December 2017, this year, it was unfortunate we were not able to review the reactions of readers to the results as the responses also offer some insight as to whether the online brokerage rankings resonated with general sentiment.

With the stage set for the results themselves, let’s dive in to see what stood out from the online brokerage field this year.

There were a number of very interesting observations about this year’s rankings however to keep things digestible, we’ve selected three of the most interesting (to us) factors to hone in on.

First, Qtrade Investor taking top spot in this year’s rankings means that they have cleaned up in 2017. Specifically, they have ranked first or almost first in all of the major Canadian online brokerage rankings in 2017. Despite the very different methodologies used to evaluate online brokerages that each of these rankings present, three very different studies found Qtrade Investor stood out from their peers. For that reason, expect to see Qtrade Investor be a part of the DIY investor dialogue in 2018 for recommendations or to be short listed as an online brokerage worth considering.

In an interesting marketing quirk, the fact that Questrade – the only other Canadian online brokerage that starts with Q and has ‘trade’ in its branding, also finished on the podium (in a three-way tie with Interactive Brokers and Scotia iTRADE) means that there is sure to be some confusion as to which brokerage is which. Given how much more advertising Questrade does than Qtrade, however, this may actually tilt in Qtrade Investor’s favour.

The second very interesting observation about this year’s results is that Interactive Brokers finally made it into the list of Canadian discount brokerages considered. For many years they were left off the list, not meeting the criteria of being a typical choice for the everyday investor. With the addition of registered accounts, notably the RSP and TFSA accounts by Interactive Brokers Canada, the full spectrum of very active and less active investors appeared to be able to access this online brokerage for more than just day trading. Even more significant than being included this year is the position that Interactive Brokers Canada ranked in. Finishing in a tie for second place alongside “mainstream” brands such as Questrade and Scotia iTRADE means that Interactive Brokers came out ahead of most of the other Canadian online brokerage service providers.

Regular readers of the weekly roundup will note that we often report the (relatively low) average commission paid by IB clients and the unbroken streak of constant quarterly growth in accounts observed for the better part of a decade. This kind of attention on a brand many Canadian investors might not have considered is likely to pose a challenge to the incumbent online brokerages. Further, it also appears that Interactive Brokers is aggressively stepping up their marketing efforts in Canada.

The image below was snapped on BNN’s homepage, a very bold move by IB Canada to be front and centre with Canadian DIY investors. Look for Interactive Brokers to continue to make their presence felt in Canada with a broader market of DIY investors than the “active trader” segment.

Finally, and somewhat related to the first two observations, was that most of the top rated online brokerages in Canada were not bank-owned online brokerages at all. It appears that despite the scale and convenience factor that bank-owned online brokerages bring, when it comes to appeal to the average DIY investor, Rob Carrick’s view is that the non-bank-owned online brokerages are simply doing a better job – for the most part. A key data point in favour of that is seen in the cost of converting to US funds which showed just how much clients of Interactive Brokers and Questrade could save relative to other online brokerages when purchasing stocks in USD by converting CAD dollars.

There was one curious ranking which seems somewhat controversial – and that is awarding Scotia iTRADE, the only bank-owned online brokerage to finish tied for second place, with a B+.

One of the biggest points of debate is the fact that Scotia iTRADE is the only Canadian online brokerage to charge a standard commission pricing of at least $24.99 for accounts with less than $50,000. By presenting the rate that Scotia iTRADE charges as 9.99 per trade alongside other Canadian brokerages that charge $9.99 or less to all clients regardless of account balance creates a perception of parity in pricing when it doesn’t exist.

To be fair, there was a footnote about the commission pricing being higher for individuals with less than $50,000 however the spirit of the Globe and Mail’s rankings have usually leaned towards features that save consumers – in particular younger or more modest portfolio holders – from paying very high fees. To be in the same rank as either Questrade or Interactive Brokers, both of whom have sharply lower pricing by comparison, doesn’t quite stack up. Pricing aside, there was also a versatility gap when it came to US dollar registered accounts that is highlighted in the table above. Specifically, Scotia iTRADE did not offer any (at the time of publication) whereas brokerages such as Virtual Brokers offered a higher number.

The justification that was provided (which acknowledged looking past both the pricing and lack of USD registered accounts) was that the user experience, in particular the website, was more than helpful enough to make up for the value difference. To be fair, for clients with more than $50,000 at Scotia iTRADE, the value equation certainly appears compelling, however that is a rather sizeable hurdle to overcome for many beginner DIY investors.

One of the important takeaways about the Globe and Mail rankings is that there is a high degree of subjectivity that goes into awarding the final grade. The ranking breakdowns were not provided at the time of publishing so it is difficult to see the weights that each factor played in determining the grades, however the apparent importance of website experience coupled with the subjective nature of that rating means that DIY investors relying on the rankings should understand that their experience may vary from the assessments put forward by Rob Carrick.

Nevertheless, this year’s online brokerage rankings do contain interesting nuggets worth reading and considering when choosing a possible online brokerage. The new dynamic features add an interesting user experience to the comparison process and with additional coverage of Interactive Brokers, this year’s results seem to reaffirm Carrick’s view that bank-owned online brokerages aren’t necessarily the gold standard, rather, the independent and non-bank-owned options are stronger competitors than they’ve ever been.

Blockchain on the Horizon

The Canadian Securities Exchange announced this week that they are seeking regulatory clearance to launch a clearing and settlement platform powered by blockchain that will enable trades to settle instantly. Moreover, this platform will also enable the CSE to allow companies to issue Security Token Offerings (STOs) that will utilize smart contracts as a mechanism to bring regulated securities to public markets.

On the settlement front, this is a potential game changer for investors who would no longer have to wait days for trades to settle and as such wait to access funds from the sale of a stock position. More than the time factor, this could be the next catalyst for trading commission prices to go lower as the cost for clearing and settling trades would likely also be lower with fewer intermediary steps and a lower cost for the online brokerages to plug into this clearing system.

Right now, there’s still a regulatory process that will dictate the launch of this platform however the announcement in and of itself should be enough to spur the current (and only) clearing house in Canada to explore means to innovate.

Discount Brokerage Tweets of the Week

Another week of technical difficulties and interesting client service issues aired in the public view. Mentioned by Canadian DIY investors were BMO InvestorLine, CIBC Investor’s Edge, Questrade, RBC Direct Investing, Scotia iTRADE, TD Direct Investing, and Virtual Brokers.

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Brokerage Tweets – Curated tweets by angeloAtSparx

From the Forums

Win, Lose or Withdraw

TFSAs can be powerful vehicles for DIY investors to build wealth, but there are finer points to understanding how they work. This post, from the Canadian Money Forum, provides a valuable look at how the ins and outs of the TFSA work for DIY investors.

Digging for Info

The first time in the markets can be an intimidating moment. This post from reddit’s Canadian Investor forum thread highlights one user’s experience and also contains a very interesting (albeit brief) comparison of Interactive Brokers and Questrade – two names that made news this week.

Into the Close

That’s a wrap on another volatile week in the markets. Thankfully it’s a long weekend for Canadian investors which also happens to coincide with the lunar New Year. Have a safe, happy and relaxing long weekend and best wishes for a prosperous year of the dog!

Posted on February 9, 2018 by user — Leave a comment

Discount Brokerage Weekly Roundup – February 9, 2018

What a week of extremes. The Eagles won the Super Bowl, the Dow Jones cratered, Elon Musk’s rocket took off, XIV blew up and Omarosa is on Big Brother. But those weren’t the only headlines this week. Unfortunately for many DIY investors, also in the headlines again were online brokerage outages.

In this week’s roundup, we take a deep dive into the trading outage issues plaguing the online brokerage space and analyze where the scales are tipping for bank-owned online brokerages. From there we’ll venture south of the border to see the latest developments from one online brokerage and the launch of a new breed on discount brokerages. As always we’ll wrap up with what DIY investors are chatting about on Twiter and in the DIY investor forums.

Coverage on outages

Something has got to give. Yet another week where investors at a Canadian online brokerage were shut out of the market at one of the most volatile markets in the past two years. And, once again, the outage was covered in news outlets like the Globe and Mail and on BNN. Also, let’s not forget the firestorm on Twitter.

This past week it was RBC Direct Investing who suffered an outage that was attributed to a ‘fibre optic cable’. No further details were reported by the Globe and Mail other than to say that a fix had been deployed although that came as cold comfort to the investors caught in the vortex of turbulent market selloff.

Canadian online brokerages weren’t the only brokerages to go down, however, as major US online brokerages Fidelity, TD Ameritrade and Charles Schwab also reported technical issues related to overwhelming trading volume. In the case of Fidelity clients, the last major service interruption was in November. For Canadian DIY investors, however, the long wait times on the phones or platform outages (which then trigger long wait times on the phones) seem like a much more frequent occurrence.

Suffice to say, it’s safe to assume that many DIY investors are not pleased. But has the issue reached a boiling point with investors? Should the online brokerages be concerned?

It was interesting to view the coverage of RBC Direct Investing’s outage on BNN this past week, specifically the segment featuring Dale Jackson which reported on the service interruption, the fall out with DIY investors and the response by independent online brokerages. While the first half of the segment covered the outage, it was the latter portion of the discussion which stood out, in particular because of the perspective given on investor dissatisfaction over the outages and the suggestion that DIY investors are abandoning bank-owned brokerages in favour of independent brokerages.

Jackson cited a 2017 Surviscor study on overall online brokerage experience that measures a number of different factors about an online brokerage. In that study, Qtrade Investor and Questrade performed first and second respectively. And, the inference drawn suggested that DIY investors are dissatisfied with bank-owned online brokerage service and fleeing to non-bank owned brokerages.

At issue with that inference is whether “online brokerage experience” equates to or is a reliable proxy for “investor satisfaction” especially in the context of a conversation on service levels shortcomings.

Fortunately, there is the JD Power Investor Satisfaction study which is conducted every year as well as specific reporting by Surviscor that measures the customer service responsiveness. We compared these very different measures of online brokerage experience and found that, in 2017, Qtrade Investor scored the highest in both Surviscor assessments and second highest in the J.D. Power study. From a broader perspective, in comparing bank-owned and non-bank-owned brokerages, however it was very interesting to note that non-bank-owned brokerages scored higher as a group than did bank-owned brokerages.

As the table above shows, however, there is considerable variation within the bank-owned brokerage and the non-bank-owned group, but the broader point is that just because an online brokerage is affiliated with or owned by a bank, doesn’t necessarily mean it will be “better” at service, overall online experience or investor satisfaction.

As a matter of fact, when it came to service assessment, if the world of online brokerages is divided up into only bank-owned and non-bank-owned, the average for non-bank-owned brokerages is 53% compared to bank-owned brokerages at 37%.

It’s certainly fair to infer that online investor sentiment appears to be negative as a result of recent outages, but the hard data on account migration or turnover away from bank-owned brokerages as a result of investor “dissatisfaction” is not actually cited and, as a result, cannot be verified. It might be fair to suggest that there is already a trend or shift in consumer preferences for non-bank-owned brokerages, but more data would be needed.

The fact that this data – along with incidences of outages – cannot be verified publicly raises the question of whether or not Canadian online brokerages need a regulatory requirement to report some operating metrics publicly so that DIY investors can make unbiased, data-driven decisions about who they should trust with their investments – and who will provide reliable access to those investments. In the absence of that data, consumers are left to turn to other 3^rd party ratings and evaluations, each with different approaches to measuring components of the online brokerage experience.

As highlighted in several roundups already in 2018, online brokerages are under a microscope. It seems like only a matter of time before consumer sentiment starts to drive political attention, especially if outages on busy market days continue. If they’re not at a boiling point already, DIY investors are certainly on the path there.

In terms of whether there is cause for concern for the online brokerages – and especially the bank owned online brokerages, there was an interesting poll conducted by BNN which asked: “How do you react when your bank provides disappointing service?”

As of the writing of this post the results below paint a fairly grim picture for a bank that provides “disappointing service” with 54% of respondents stating that they would take their business elsewhere. And, we’ve got an inkling as to where that business may be headed.

Interactive Brokers trading metrics

If there’s one group of folks who are welcoming the volatility it’s not traders, it’s their online brokerages. The meltdown of the XIV proved that traders can get things spectacularly wrong, however with trading volumes at levels not seen in years, online brokerages must be smiling – at least those that didn’t suffer interruptions during trading hours.

With all of the other news that coincided with the regular release of trading metrics from Interactive Brokers, we thought it would be interesting to cycle back to those stats to see what traders and investors at the typically active end of the market were up to in January in the US.

By all measures, it appears that Interactive Brokers crushed their numbers right out of the gate in 2018. Not only were Daily Average Revenue Trades 40% higher than a year ago (and 29% higher than in December), client accounts grew 27% in a year, margin loan balances grew 61% in a year and client equity grew 50% higher in a year. Again, for DIY investors to take note of, the average commission per cleared client order was $2.59 for stocks and $6.03 for options.

It’s still noteworthy that commissions for trades at Interactive Brokers are substantially lower than those of their American counterparts and demonstrate the case that commission costs in Canada are almost certainly going to continue to drift lower.

While Interactive Brokers is a known competitor in the online brokerage space even here in Canada, another interesting development this week in the US could also broaden who will possibly challenge existing Canadian brokerages (and it’s not Robinhood). Earlier this week, Overstock.com launched a partnership with Siebert Financial Corp to offer a discount online trading platform via FinanceHub (owned by Overstock.com).

The online discount trading platform, Muriel Siebert & Co, offers $1.99 trades for Club O Gold Members (an Overstock membership program). This is the second big announcement by Overstock.com this year, with an earlier move to offer a robo-advisor. The reason this is such a noteworthy development is because it demonstrates that large online retailers who have an installed client base and a savviness with technology, can move into the financial services space.

For an online brokerage, such as Interactive Brokerage, the commission fees are already generally fairly low and as such, they are likely not going to have to lower prices to match or compete. Conversely, larger online brokerages will be watching to see if Overstock’s model is successful and if so, they’ll have to budget for a world in which a larger online retail brand – such as Amazon – may try to sweeten the deal on a prime membership by getting a discount on trading commissions.

Discount Brokerage Tweets of the Week

Discount
Brokerage Tweets – Curated tweets by angeloAtSparx

Mentioned by Canadian DIY investors were BMO InvestorLine, CIBC Investor’s Edge, Questrade, RBC Direct Investing, Scotia iTRADE, TD Direct Investing, and Virtual Brokers.

From the Forums

Let’s talk about tax

It’s that time of year again when tax talk is all the rage. Here are a couple of interesting posts of issues that DIY investors encountered in trying to get their tax documentation in order.

http://www.financialwisdomforum.org/forum/viewtopic.php?f=33&t=104539&p=609074&sid=341165a8624d094c47ee6a5554a016bc#p609074

http://forums.redflagdeals.com/interactive-brokers-activity-report-errors-2169464/

Referral code

Experience is sometimes a tough teacher. For one DIY investor, they missed out on a promo code offer because they didn’t input their code in the right place. Find out what this post offers other investors as a cautionary tale when opening an account to get the deal.

Into the Close

T.G.I.F. Late as it is, thankfully the weekend is here. The good news is there’s no shortage of screen time to get in (other than staring at charts) and likely no shortage of drama either. Especially now that volatility is blowing through the markets. Hang on to your hats, next week should be fun.

Posted on February 2, 2018 by user — Leave a comment

Discount Brokerage Weekly Roundup – February 2, 2018

Welcome to February. Instead of V for Valentine’s it appears that the first V is for volatility. Gravity kicked in very quickly for stock markets this week, as it often does, when supply suddenly outstrips demand. Curiously, for online brokerages, demand continues to be strong, and investor demands continue to increase.

In this Groundhog Day edition of the roundup we recap the week’s developments starting first with the continuing saga of DIY investors trying to navigate outages and client service delays. From there, we shift to happier news, namely the latest deals and promotions to cross the wire from Canadian discount brokerages. Also, we’ll take a look at the latest investor education initiative from a bank-owned online brokerage that may breathe some life into this subdued sector. As always, we’ll scan what DIY investors were talking about on Twitter and in the investor forums.

Deja Queue

It’s somewhat ironic that on Groundhog Day that we’re once again revisiting the news that online brokerages are fumbling in early 2018. As coincidental as the timing is, the movie Groundhog Day has become a popular example of history repeating itself unless things change, and for many DIY investors in Canada, this feels like deja-vu all over again.

For several of Canada’s large bank-owned online brokerages, wait times for phone agents and technical difficulties for trading platforms continue to be high. It has now reached a level that brokerages have taken to posting messages on the front end or the welcome screens on the backend that issues persist.

In monitoring the recent struggles of DIY investors to connect with Canadian online brokerages, one very interesting trend is emerging. Specifically, because online brokerages are either slow to address clients on phone lines or are experiencing multiple platform or feature outages, DIY investors are taking to Twitter to notify members of the media to intervene.

While it’s not without precedent, the pace and magnitude of media personality participation in 2018 is something the Canadian online brokerage industry should be incredibly concerned about. Not only are DIY investors learning to tweet at members of the media about the issues that are occurring, but members of the media are responding.

Last month, the Globe and Mail’s Clare O’Hara published an article that shone a spotlight on the tribulations of DIY investors’ trading platforms going down. Even more intriguing are examples such as an exchange this past week on Twitter between a Scotia iTRADE client and the personal finance writer at the Toronto Star, Ellen Roseman.

From an outsider’s perspective, it appears that escalating client service issues to members of the personal finance media expedited a response.

And this is not an isolated incident. Notifications to anyone and everyone who may listen – including the media, is now something Canadian discount brokerages need to be prepared to handle. If the teams at online brokerages were already overwhelmed, this extra strain certainly doesn’t make things easier.

Of course, the longer it takes the Canadian discount brokerage industry to address response times and stability issues, the louder the complaints will get and inevitably DIY investors will go beyond tagging media and begin approaching regulators to comment or address what’s going on. And, at that point, for online brokerages it may start to feel like a bad dream come true.

Deals and Promotions update

As we profiled last week and in the deals and promotions section, there is a lot of choice when it comes to cash back offers from Canadian discount brokerages. In total, there are eight online brokerages offering a cash back deal and of those, five different online brokerages have the ‘best’ deal (i.e. offer the most cash back) depending on the amount deposited.

For commission-credit offers, however, the field is much smaller and there is a clear difference between the highest offer and everyone else.

Before diving into this month’s top offers, it’s useful to point out that commission credit offers are those for which an online brokerage provides a refund/rebate or credit for the entire trade commission. There are offers from Jitneytrade and Virtual Brokers which do offer discounted commission rates, but those have not been included here.

Another interesting quirk about commission credit offers is that they are generally time-limited. As such, it is important to be clear on how long you have to use the commission credit and when you may receive the rebate/refund for the commissions on those trades if that is the structure of the offer.

Currently there are four online brokerages that offer commission credit promotions. Specifically, BMO InvestorLine, Desjardins Online Brokerage, National Bank Direct Brokerage and Questrade each have offers.

As shown in the table above, when it comes to commission-free trade offers, Desjardins Online Brokerage currently has the most competitive offer for deposits over $10,000. Although qualifying for Desjardins’ offer begins at deposits of $10,000 (which offers 10 trades), National Bank Direct Brokerage’s offer of 10 commission-free trades is slightly better than Desjardins’ offer of the same amount of trades because the time frame to use the trades is 1 year with NBDB versus 6 months for Desjardins Online Brokerage’s offer.

For deposits of between $1,000 and $10,000, the exclusive Sparx88 offer with Questrade offers up at least 9 commission free trades. Because Questrade has variable pricing, we used the most expensive commission price of 9.95 per trade when estimating the number of commission-free trades available. In the best case of all trades costing $4.95 per trade, however, investors can receive up to 17 commission free trades. Another perk about this specific promotion is that there is a 60-day window to use these trades rather than the standard 30 days.

Whether it is commission-free trades or cold hard cash, the great news for DIY investors is that February 2018 seems to be a fantastic month for promotions when opening up a new online trading account. With close to 30 offers to choose from and a very strong selection, DIY investors are almost certain to get a little something extra for joining a new online brokerage or transferring assets into an existing account.

National Bank Direct Brokerage Offers Options Education

Although investor education has been largely on the backburner for many Canadian online brokerages over the past year, National Bank Direct Brokerage and the Montreal Exchange are putting options education back into the spotlight with a new webinar series.

Starting in mid-February and running through to early June, this six-webinar course will run through the basics of options trading. Topics for this series include:

Options fundamentals (Feb. 13^th)
Option strategies for RRSP & TFSA (Mar. 14^th)
Options trading: Myths and reality (Apr. 4)
Options trading mistakes to avoid (Apr. 25)
Options as a hedging strategy (May 16)
Options as an income strategy (June 6)

Montreal Exchange also has run options education days in cities across the country for the past few years, as well as provided considerable options education resources so they are seasoned providers of investor education in this space.

For individuals who can’t attend the webinar live, there will be recordings of the session posted to the webpage here.

Even More Passive Investing

This week, Vanguard Investments Canada launched a series of three ETFs that are sure to get the attention of DIY investors interested in simple passive investing strategies. In fact, they already have.

Earlier in the week the Globe and Mail’s Rob Carrick published an article describing the three funds: Vanguard Conservative ETF Portfolio (TSX:VCNS); Vanguard Balanced ETF Portfolio (TSX:VBAL) and Vanguard Growth ETF Portfolio (TSX:VGRO).

With asset allocations baked into a single ETF and with low management costs, the most striking observation made by Carrick was that these products are “simple enough to steal some business away from robo-advisers.”

And, that business, could be stolen by online brokerages. Specifically, online brokerages that offer commission-free ETF trading, such as National Bank Direct Brokerage, or those that offer commission-free ETF buying (Questrade and Virtual Brokers), could stand to benefit the most. The combination of low/no commission fees and simplicity of management mean that online brokerages can market to passive investors with messaging that doesn’t promote someone having to make numerous trades; instead the goal can be asset gathering, which is another way in which online brokerages can generate revenue.

Discount Brokerage Tweets of the Week

Mentioned by Canadian DIY investors were BMO InvestorLine, CIBC Investor’s Edge, Questrade, RBC Direct Investing, Scotia iTRADE, and TD Direct Investing.

Discount
Brokerage Tweets – Curated tweets by angeloAtSparx

From the Forums

Gimme a reason

It’s not often that we see a post from a DIY investor who wants to switch but just needs to be sold on why. Interestingly, in this post from reddit’s Personal Finance Canada thread, one investor did just that by asking for a reason to switch away from Credential Direct. Even more interesting, however, were the responses on just how to structure an exit to incur the fewest fees.

Quick start

It’s no secret that DIY investors hoping to open an online trading account have encountered delays in the application process that can last for days. According to this post on reddit’s Personal Finance Canada thread, however, there is one online brokerage that happens to be able to speed up the process considerably. Find out who’s getting ahead of their peers in the race to bring new clients on board digitally.

Into the Close

That’s a wrap for another eventful week. This weekend will also likely be just as eventful (especially for sports fans). After such a rough week in the markets, probably the best chance for cryptocurrency ‘traders’ and cannabis investors to see green is by tuning into the Super Bowl on Sunday or by reaching for the guacamole. Have a great weekend!

Posted on January 26, 2018 by user — Leave a comment

Discount Brokerage Weekly Roundup – January 26, 2018

With US markets continuing to push into record territory, everyone appears to revising estimates upwards in terms of where things go from here. Heck, even the folks at Vanity Fair magazine seem to be caught up in the frenzy and were adding digits (and limbs) to superstars. Speaking of new highs and big deals, Canadian discount brokerages are definitely dialed into both, making things very exciting for DIY investors.

In this week’s roundup, we continue coverage of the latest developments on the deals and promotions front with yet another bank-owned online brokerage stepping into the deals melee. From there, we cover one bank’s winning recipe to connect with investors on social media and then look at how one very innovative US online brokerage just changed the game yet again by offering up cryptocurrency trading.

Deals Continue to Roll In

Even as January draws to a close, it appears that deals from Canadian online brokerages are still coming to market. This week, National Bank Direct Brokerage launched a new offer for commission-free trades and took the deal count to 31, with the most popular category of offers now solidly in the cash back or commission-free trade camp.

With so many offers already in the mix, it was interesting to see how NBDB approaches positioning an offer for DIY investors.

The first interesting observation is the long shelf life of the free trades. Unlike many of the free trade promotions, the commission-free trades are good for up to one year from the time the account opened which means that there is no pressure or hurry to use up the trades.

Another interesting angle to this offer is its accessibility. Unlike some of NBDB’s bank-owned competitors, the deposit tiers to qualify for this offer are relatively low. The first deposit tier is $10,000 (which offers 10 free trades) and the top tier is $20,000 (which offers 25 free trades), which is considerably lower than the other bank-owned online brokerages.

Finally, now that National Bank Direct Brokerage has put a promotion forward, the only major bank-owned online brokerage in Canada not advertising a promotional offer is RBC Direct Investing.

2018 it is an interesting time for Canadian online brokerages. Not only is the January through March window the busiest period (arguably) for Canadian online brokerages, this year in particular stands out as “unprecedented” according to a number of bank-owned online brokerages in terms of investor interest and volume.

For DIY investors, the news is great. There are now over 30 offers with a strong selection of cash back and commission-free trade deals to choose from. In fact, with so many offers, now is arguably the best time for a DIY investor to an online investing account as there is a good chance to benefit from one (or more) of these enticing offers.

Talking About #Investing

This past week BMO SmartFolio took to social media as part of a Twitter chat on investing and personal finance organized by BMO and co-hosted with blogger/writer Lena Almeida (@Listen2Lena).

In what appears to be a successful recipe for engaging with Canadian investors online, BMO stuck to a structure it used in September 2017 (for BMO InvestorLine) and in June 2017 (for BMO SmartFolio) for its most recent online chat. As with previous Twitter chats, this inaugural chat of 2018 took place over the span of an hour and featured five main questions about investing and personal finance. To help provide incentive for participation there was also a draw for gift cards (a total of $600) to individuals who responded to the questions posed during the session. Of course, as an added bonus to this format, now that Twitter users have 280 characters to write a response, it was also much easier to share important details in one message.

The angle that this most recent chat took was to challenge audience members to debunk some myths or misconceptions about investing by choosing whether statements/questions were ‘fact or fiction’. Here were the statements that were posed to audience members this year along with data on the number of replies, retweets and likes for each:

Fact or Fiction Statement	Replies	Retweets	Likes
Most people find investing to be intimidating.	120	37	51
You need to be an expert to invest online like an expert.	103	28	40
You don’t need to have a lot of money to invest it.	118	28	47
You’ve got plenty of time to invest for your goals, you don’t need to think about retirement until your late 40’s	115	36	50
All your investing goals should only be for yourself	139	43	62
*Average*	*119*	34	50

As it happens, we also collected stats on the previous BMO SmartFolio Twitter chat held in June 2017 (see table below) and so we have an interesting comparison between the two.

Question	Replies	Retweets	Likes
How comfortable are you with online investing?	100	26	41
Why did you start investing?	105	36	43
Do you feel you have to be an expert to invest online?	106	32	39
What are your investment goals for 2017?	66	26	38
Are you an online investor? How is it working out? If not, what’s holding you back	102	33	43
Is online investing the way to go? What else is an #investsmart question mark for you	106	38	43
*Average*	98	32	42

One of the most interesting observations is that on the questions themselves, the latest Twitter chat got more engagement in terms of replies and slightly more likes and retweets than did the session in June. That, however, only shows part of the story.

For added context, stats shared by BMO stated that this session generated over 9,000 tweets and almost 600,000 people were ‘reached’ during the #investsmart chat which reflects quite a bit of additional interaction between these main questions.

In either case, the participation was solid and indicates that investors and those considering investing, are interested in learning about personal finance online. And, considering the fleeting nature of online attention spans, keeping that many people engaged is no small feat.

In looking at the questions themselves, in this latest Twitter chat, the statement that generated quite a bit of interaction was the final one: “All your investing goals should only be for yourself.” Indeed, in looking through the responses for this Twitter chat there numerous examples of interesting insights shared by attendees about their perspectives on investing.

Overall, it appears that when it comes to promoting awareness and engagement on the topic of investing online, BMO is continuing to strike the right notes with investors. The combination of interesting questions, prize money and solid hosting/moderating means that tuning into chats was a value-added experience for participants – even those that chose to sit on the sidelines.

Thanks for a productive and fun chat ☺️☺️ #InvestSmart @BMO @MastercardCA pic.twitter.com/cuwJWxjEF6

— Julia (@JuliaTorontoFan) January 25, 2018

While the recipe isn’t necessarily a secret, for other Canadian robo-advisors and online brokerages, there’s certainly quite a bit to learn from BMO’s approach to connecting with investors (and would-be investors) online.
BMO SmartFolio Twitter Chat – January 2018

Robinhood Gearing Up For Crypto-trading

Perhaps it’s a sign of the times, but it looks like the ability to trade actual cryptocurrencies bitcoin and Ethereum is now coming to US online investors.

Robinhood, the US online brokerage that offers zero-commission trading has dropped yet another zero-commission bombshell by announcing it will offer zero-commission bitcoin and Ethereum trading in the very near future.

Naturally the announcement generated a lot of buzz and, with the recent drop off in bitcoin prices, some skepticism on whether or not Robinhood is late to the party. Clearly things in the crypto world move very quickly.

Despite some Twitter shade, this is undeniably going to force the hand of other online brokerages to consider how they can offer direct trading of these instruments. Meanwhile in Canada, there are still online brokerages still wrestling with online account registration.

It will be interesting to see if any Canadian online brokerages can manage to keep pace with their US counterparts in terms of pricing and speed of innovation.

Already within the span of 2017, many US online brokerages have drastically cut their commission prices to about half the Canadian benchmark of $10 per trade and are still churning out impressive financial results. Robinhood, however, operates at zero commissions for trading and continues to gain momentum in the US.

Since so much of online investing relies on computers, it becomes difficult to defend the position that trade execution should cost what it does here in Canada especially given what the entire industry in the US is now charging. And, with the addition of cryptocurrency trading now in the mix, it seems that the future for Canadian discount brokerages has been very well telegraphed by companies in the US.

The big question now becomes whether a US online brokerage (like Robinhood) will make a move into Canada to leapfrog existing players or will Canadian online brokerages be able to innovate fast enough to defend their market share.

Discount Brokerage Tweets of the Week

If you were looking for compliments about Canadian discount brokerages this week, there’s a good chance you wouldn’t have found them on Twitter. Mentioned by Canadian DIY investors were BMO InvestorLine, CIBC Investor’s Edge, Questrade, RBC Direct Investing, Scotia iTRADE, and TD Direct Investing.

From the Forums

Conversion Factor

How much can performing Norbert’s Gambit save a DIY investor? In this post from RedFlagDeals.com’s investing thread, one user with $15K to convert gets some help to figure out just how much the maneuver can save them.

Penny Wise

On the theme of counting the dollars and cents associated with investing fees, one user interested in passive investing strategies looked to the internet in this post from reddit for some guidance on choosing passive investing solutions.

Into the Close

Another week, another record market run, another wacky twist in the Trump saga. So goes the news cycle. Fortunately, there’s lots of other wackiness in the news to offer up some laughs and relax over the weekend. Of course, to keep things trading-themed, enjoy the madness that ensued when Nutella in France went on sale (aka real life FOMO).
This is what a 70% discount on Nutella did to French shoppers

Posted on January 19, 2018 by user — Leave a comment

Discount Brokerage Weekly Roundup – January 19, 2018

This week has been all about deals. From the frenzied (but futile) deal making to avoid the US government shutting down to the announcement of cities jockeying to make a deal to attract Amazon for a new headquarters, 2018 is already knee-deep in deal making. Also swamped with deals are Canadian DIY investors who now have well over two dozen discount brokerage deals to choose from. Of course, like all deals, it eventually comes down to the details.

In this edition of the roundup we take a deep dive into the deals and promotions up for grabs as two more Canadian discount brokerages joined in the deals frenzy this week. From there we’ll check back in briefly on how the platform outage and client service wait time situation is progressing and as always, we’ll close out with tweets from Canadian DIY investors and a few forum posts on what’s making waves in the investor forums.

Let’s make a deal

Initially this was supposed to be a simple update. Two more Canadian online brokerages, Credential Direct and Qtrade Investor, launched promotions this past week bringing the total number of advertised offers from Canada’s discount brokerages to 30.

Of course, a simple question about how the two deals stacked up against one another led to an excel spreadsheet and things just spiraled from there. What can we say, comparisons are in our DNA – oh and what market junkie hasn’t spent a Friday night or two making excel spreadsheets trying to find a great deal?

So, starting first with the new promotions from Credential Direct and Qtrade Investor. Both of these offers are tiered cash-back promotions which means that with greater deposits come greater cash back amounts.

The table below shows the different deposit tiers for each offer as well as the associated cash back bonus. In comparing the two offers side by side, Credential Direct’s offer has a lower threshold to qualify at $15,000 vs Qtrade Investor’s $50,000. Also, it’s relatively clear that Credential Direct is offering up a much higher cash bonus that Qtrade Investor is for deposit levels all the way up to $250,000. For a ‘narrow’ range of between $250,000 to $500,000, Qtrade Investor does have a slightly better offering ($50 more) and beyond $500,000 the two bonus offers are identical. Perhaps another noteworthy difference is that Credential Direct’s offer expires on March 16^th while Qtrade Investor’s expires on February 28^th.

Credential Direct		Qtrade Investor
Deposit Tier	Cash Back Bonus	Deposit Tier	Cash Back Bonus
$15,000	$75
$50,000	$125	$50,000	$50
		$100,000	$100
$150,000	$200
		$250,000	$250
$500,000	$500	$500,000	$500
$1M+	$1,000	$1M+	$1000

While on the surface that seems like it might be unsurprising to learn that almost immediately after Credential Direct launched its offer, Qtrade Investor launched theirs, it becomes a bit more interesting when put into context. Specifically, it is interesting because these two brands will be merging into a single online brokerage – likely under the Qtrade Investor brand, which effectively means that clients who choose to open their account with Credential Direct will (eventually) get the benefits of becoming a Qtrade Investor client but will get a much healthier bonus to do so than those opting to go to Qtrade Investor directly.

Now, as mentioned above there are about 30 offers being advertised by Canada’s discount brokerages and with the addition of the promotions by Qtrade Investor and Credential Direct, there are now more cash back (or commission-free or discounted trade) bonuses than there are transfer fee bonuses – a bullish signal that online brokerages are very motivated to bring on new clients.

Interestingly, of the 13 cash back or commission credit/discounted trade offers, 8 of them have a cash back component, which is a lot of choice when it comes to DIY investors shopping around for a new account. To help simplify the comparisons, we evaluated the maximum cash back bonus available at each online brokerage for each deposit tier, meaning that there is now an easy way to view the ‘best’ deal available for a given deposit tier (see table).

Deposit Amount	Brokerage with Best Offer	Brokerage with Best Offer	Cash Back Amount
$1,000	Questrade		$25
$5,000	Questrade		$25
$10,000	TD Direct Investing		$100
$15,000	TD Direct Investing		$100
$25,000	CIBC Investor’s Edge	TD Direct Investing	$100
$50,000	CIBC Investor’s Edge	TD Direct Investing	$200
$100,000	CIBC Investor’s Edge		$400
$150,000	CIBC Investor’s Edge		$400
$200,000	BMO InvestorLine	CIBC Investor’s Edge	$400
$250,000	TD Direct Investing		$500
$300,000	BMO InvestorLine		$750
$500,000	TD Direct Investing		$1,000
$ 1M+	Scotia iTRADE		$1,200

Now before pressing too far forward, it is important to mention that Questrade’s cash back bonus offer is only available through their referral key (which can be found on our deals table). Since they have made it easy and accessible to use the referral system to obtain a cash-back bonus, we opted to include them in this list. BMO InvestorLine and Scotia iTRADE also have referral offers which can be stacked on top of an advertised deal so for individuals who are able to secure direct referrals from either BMO InvestorLine or Scotia iTRADE clients, there might be additional bonuses. Accessing these two referral offers does require coordination with existing clients so we’ve excluded those from calculations for that reason.

One of the first things that jump out about the cash-back bonuses is just how many category leaders are from bank-owned online brokerages. Specifically, 11 of the 13 categories have bank-owned online brokerages offering the top cash back bonus with TD Direct Investing offering the highest (or is tied for offering the highest) cash back bonuses in 6 of the 13 deposit tiers identified. CIBC Investor’s Edge is a close second, offering the highest (or tied for offering the highest) in five of the deposit tiers. Only Questrade’s offer of $25 cash back for accounts of between $1,000 and $10,000 stands out as the only non-bank-owned online brokerage to make this list.

It is worth mentioning that the current promotion for CIBC Investor’s Edge applies only to TFSA and RRSP accounts, not to cash/margin trading accounts. So, depending on the account type being opened, this promotion may or may not be applicable, in which case TD Direct Investing would have the highest cash back bonuses on deposits up to $200,000 and from $500,000 to $1M. Between $200,000 and $500,000, BMO InvestorLine would have the best cash back offering and above $1M, Scotia iTRADE would have the best deposit bonus.

Noticeably absent (so far) from the promotional offer mix have been RBC Direct Investing and National Bank Direct Brokerage, two firms that historically have posted offers for DIY investors. If they do decide to step in, however, the cash back offer bar has clearly been set by their peers.

Clearly this RSP season, bank-owned online brokerages are dominating the promotional offer matrix with cash-back offers. By leveraging their size, they are squeezing out smaller players in the space such as Credential Direct, Questrade, Qtrade Investor and Virtual Brokers, especially in the segment of investors who have $10,000+.

For the smaller players, it’s going to take a combination of innovative offerings, great service, ultra-competitive pricing and some significant marketing investment to compete against the incentives being dropped by the bank-owned online brokerages.

Given the merger of Credential Direct and Qtrade Investor (which itself is owned by Desjardins Online Brokerage) as well as the acquisition of Virtual Brokers by CI Financial, it will be interesting to if these firms start to outspend (or out maneuver) the larger bank-owned online brokerages in promotional offers. For the moment, however, DIY investors will certainly entertain letting the best incentive (i.e. cash) guide their decision.

Outages & Outrage (continued)

First it was fire and fury, then outage and outrage and now, unfortunately, it’s still outage and outrage – and also wait and hate.

Frustration set in again for DIY investors as long telephone wait times at several online brokerages this past week drove clients to once again post pictures of hellishly long wait times.

Catching significant heat yet again was Scotia iTRADE, who received messages from frustrated users forced to wait well over an hour (in some cases a combined 8 hours in a week). In digging a little deeper into the reported wait time messages from clients, we noted that wait times started to surge in December (and there were some long wait times reported as far back as November). This is noteworthy only because the messaging around the reasons why DIY investors are waiting (and waiting) provided by Scotia iTRADE reps on Twitter is that high call volume is “unexpected”.

Scotia iTRADE wasn’t the only online brokerage in the crosshairs of DIY investors this week, however, as BMO InvestorLine suffered a trading platform outage on Tuesday which naturally resulted in a surge of frustrated and angry responses online (see tweets below).

Perhaps the key takeaway from many of the comments is that clients expect more out of a bank-owned online brokerage. There is no distinction between the parent banking brand and the online brokerage arm. So while the banking side of their operations may be functioning well, the service standard has been raised such that expectations around the DIY investing side are now higher.

All of this frustration is not going unnoticed. As we mentioned in the last two roundups, the media is paying attention. This past week a tweet by Rob Carrick inviting DIY investors to share their (horror) stories with the Globe and Mail is again a signal that the Canadian online brokerage space is under a microscope for service delivery, with the bank-owned brokerages getting the bulk of the spotlight.

With the next round of Globe and Mail online brokerage rankings and reviews set to go live, these latest developments will add some interesting colour to the overall assessment of “value” that DIY investors get from choosing between bank-owned online brokerages and the ‘independent’ online brokers.

Discount Brokerage Tweets of the Week

This week, outages and customer service delays continued to plague DIY investors looking to capitalize on the volatility in the markets. Mentioned this week were BMO InvestorLine, CIBC Investor’s Edge, Questrade, RBC Direct Investing, Scotia iTRADE, and TD Direct Investing.

From the Forums

Unhappy people

Just because a bank-owned brokerage has size on their side, doesn’t mean there won’t be the occasional hiccup. In this market, however, those hiccups get magnified. Going beyond Twitter, this post from RedFlagDeals.com this week shows the ripple effect of BMO InvestorLine’s platform outage on client experience. Also, this post provides additional colour on the phone wait times at other online brokerages.

Something borrowed

Before borrowing funds from an online brokerage, it’s important to understand exactly how it works and what it costs. This post, from reddit’s personal finance Canada thread, walks one Questrade user through the numbers of borrowing from an online brokerage.

Into the Close

Ironically, this edition of the roundup stayed open later than the US government. Not to worry, however, as markets generally shrugged off the closure to power to new highs this week again. All that said, this weekend should be a wacky one on Twitter. Here’s hoping there are great highlight reels from NFL playoff games to tune into instead. Have a great weekend!

Posted on January 12, 2018 by user — 1 Comment

Discount Brokerage Weekly Roundup – January 12, 2018

Twitter is no stranger to controversy or strong language, however when it comes from the commander in grief, well it’s becoming strange to see exactly what shocks us anymore. Speaking of strong reactions on Twitter, several Canadian online brokerages have also been on the receiving end of some strongly worded feedback because of trading platform interruptions and customer service wait times which yet again dominated the DIY investor chatter this week.

Even though Groundhog Day is still some time away, this edition of the weekly roundup will feel a bit like the Bill Murray version (perhaps with less to laugh at). Up first will be an update on some good news for DIY investors – another bank-owned online brokerage stepping into the deals foray. From there we’ll update the latest developments on long telephone wait times and online trading platform outages that continued to plague DIY investors in week two of 2018. And yes, once again we’ll cap off the roundup with lots and lots and lots of DIY investor tweets about Canadian discount brokerages and sprinkle in a couple of forum posts for good measure.

Deals Action

While markets (at least in the US) continue to push to new highs, the momentum in the online brokerage promotions segment also appears to be strengthening heading into 2018. This week, we spotted HSBC InvestDirect jumping into the promotional offer pool with a new tiered cash-back bonus offer.

This latest offering is interesting for a couple of reasons. First, as a bank-owned online brokerage, HSBC InvestDirect is positioned, in theory, to be able to challenge its larger bank-owned brokerage peers.

With standard commission rates at $6.88, there is already financial incentive to consider HSBC InvestDirect and this latest offering only serves to strengthen the timing for those on the fence about HSBC InvestDirect. A promotional offer for anyone looking to open a new account or perhaps transfer an account from a bank-owned brokerage might find this to be just enough incentive to give HSBC InvestDirect a try.

Another interesting element to this offering is that in order to qualify for the cash bonus, one of the important conditions to fulfil is executing at least three commission generating trades. So, at a minimum, individuals will have to spend at least $20.64 ($6.88 x 3) to receive a cash bonus. That’s a steep dent (~23%) for the lowest tier which offers an $88 cash back bonus (which shakes out to a $67.36 bonus).

A final interesting thought on this latest move by HSBC InvestDirect is the timing.

With a firestorm of stories about unhappy clients, long wait times at larger bank-owned online brokerages as well as platform outage issues, HSBC InvestDirect’s latest promotional offer might end up landing them in the media spotlight.

After all, bigger online brokerages – especially the bank owned brokerages, pitch the ‘convenience’ and ‘security’ angle to win over new clients however HSBC InvestDirect can offer many similar banking and investment products and for DIY investing – especially those with relatively straightforward needs – it ultimately comes down to paying less for being able to trade. Offering a deal puts HSBC InvestDirect on our radar and certainly on the radar of anyone now in the market wondering about what else is out there.

Of course, the spotlight isn’t without its risks.

One of HSBC InvestDirect’s biggest differentiators in the online brokerage space in Canada is their ability to let clients trade international securities. And, while commission rates for trading internationally listed securities via HSBC InvestDirect are nowhere close to the cost to trade North American equities, it might be on the list of features that other online brokerages may want to consider introducing into their feature set.

Now that HSBC InvestDirect has stepped into the promotional pool offer heading into RRSP season, there are now only two bank-owned online brokerages that don’t have a special promotional offer on the table: RBC Direct Investing and National Bank Direct Brokerage (both do have transfer fee coverage offers, however).

Given the dynamics in the Canadian discount brokerage space right now, it’s hard to believe that either of these two firms will want to sit out the chance to get the attention of Canadian DIY investors by putting out a better offer than what’s currently available. We’ll be watching.

Outage & Outrage

The long wait times trying to reach Canadian online brokerages by phone continued this week and it appears that patience among DIY investors is wearing thin.

Time spent waiting on the phone to speak to client service representatives continued to be reported as being up to and even longer than an hour with frustrated users taking to social media to express their discontent – often with bitter disappointment and sometimes with screenshots and photos of just how long they’ve been waiting.

With clients from several different online brokerages reporting ultra-long wait times, it’s becoming clear that getting in touch with many online brokerages over the phone right now is going to be a challenge.

Of course, for some users, this is a challenge that they’ve now become accustomed to as phone service wait times appear, at least on the surface, to be woefully unprepared for groundswell of clients looking to have passwords reset, transfers made or other service enquiries handled on the phone at this time of year. Thank goodness the market isn’t crashing right now too.

Combined with the platform outages that occurred at the end of December and beginning of January, and that also appeared again at a couple of online brokerages this week, the customer experience stories are a PR firestorm for Canadian online brokerages.

It was interesting, therefore, to see how Canada’s online brokerages responded to this mini-crisis this past week. In addition to helping provide some answers as to what’s going on, the ways in which the situation has been managed by different online brokerages might actually serve as a proxy for how well-equipped each brokerage is to handle a crisis. Simply put, when things go awry, getting things back on track is an important marker of responsiveness.

Just Fix It

Before getting into what the online brokerages did this week in response to the crisis, it’s helpful to reflect on the sentiment expressed by DIY investors in the hundreds of Twitter message, forum posts and news article comments.

While not unique to online brokerages, job one when it comes to an outage, downtime or a service interruption or delay is to fix it. Bells and whistles come second – actual uptime and trade execution come first. When there’s money on the line, however, the stakes (and emotions) are much higher. History on social media shows that hell hath no fury like a trader scorned so the sooner things are fixed the better.

Fortunately for TD Direct Investing, it appears that WebBroker was more stable this past week however neither RBC Direct Investing nor Virtual Brokers were as fortunate. In the case of RBC Direct Investing, platform interruptions drew the ire of DIY investors on social media yet again.

And in the case of Virtual Brokers, it appears to be bad timing as all platforms are under a microscope and it so happened that Rob Carrick, one of the most influential voices in the online brokerage space in Canada, posted a tweet of VB’s trading interface essentially immobilized.

On the phone wait time front, things appeared this week to still be far from fixed.

Undoubtedly there are frantic conversations taking place about how best to address the telephone wait time issues, however DIY investors expectations are – for better or worse – that things should be fixed, and fast.

It is one thing that consumers may be forced to wait 15 or even 20 minutes however DIY investors on Twitter have reported wait times in the hours, sometimes even being disconnected or hung up on before an issue is resolved. It’s not hard to imagine the frustration levels rising for clients.

Unfortunately for Canada’s bank-owned brokerages, there is very little sympathy or goodwill to be found for these types of service interruptions or delays.

Almost nobody would argue that Canada’s largest banks – who own the online brokerages – don’t have the money to resource an exceptional client experience, or when problems occur that they can resolve them fast. So, it begs the question: how could both technology and wait times be vulnerable to the very thing that online brokerages set out to do, process trades online?

As pointed out time and again by clients, none of the reasons appear quite good enough. If customer service agents are overwhelmed, hire more. If compensation is an issue, pay client reps more and attract more staff.

How could online brokerages not see this kind of scenario coming?

Communicate in Real Time

Perhaps one of the most interesting elements to this outage and wait time story has been the absence of timely communication from online brokerages about what exactly has been happening and what was being done to fix it.

In the early moments of the outages, numerous online traders were asking aloud on Twitter as to what was happening. Unfortunately for many of them, there was radio silence from the brands or at best, scripted responses from client service reps about ‘higher than normal’ call volume or high trading volumes.

What ensued as a result was a tweetstorm of traders and investors who were fed up about being left in the dark. To draw attention to their plight, members of the media were being tagged to force some kind of communication out the online brokerages. From there things snowballed with major news outlets and BNN covering the status and talking about how trading platforms were down for a few days in a row.

While the news stories last week focused primarily on RBC Direct Investing and TD Direct Investing because of the platform outages, there have also been numerous reports of wait times for phone reps that seem off the charts at Scotia iTRADE. Regardless of the issue, however, it wasn’t really until this week that we heard from TD Direct Investing and RBC Direct Investing as to what exactly happened with the platform outages.

Showing Leadership by Taking Ownership

After receiving substantial negative press coverage as well as a firestorm on social media, Paul Clark, President of TD Direct Investing & EVP, TD Bank Group published a note this week apologizing to clients about the downtime on WebBroker essentially stating that trading systems were overwhelmed by the sheer volume of client activity.

Clark’s note also spoke to the wait times being encountered by clients attempting to call in to TD Direct Investing by phone, requesting ‘patience’ as TD works through resolving these issues.

What is particularly interesting about the note is firstly that the head of an online brokerage took the time to post a response, and secondly that there were important details on what went wrong, when they went wrong and that TD Direct Investing is working to address the issues.

Most importantly, there was also an apology and an expectation that things should be better.

It was an honest and earnest message that should only come from the top of the brand to let clients and investors know the person in charge is watching. Of course, it is up to clients to decide whether or not the words ring true or hollow, but at the very least the top brass stepped up.

Late Friday, RBC Direct Investing also posted a somewhat similar message, offering up some details on what happened and also apologizing to clients for not meeting the standard that clients expect of them.

In the online age, however, these communications have come much later than the events they describe.

The investment world hates uncertainty and so it is somewhat ironic to find the absence of more detailed and timely communication with clients about these issues by the online brokerages. The predictable result is that a lack of details introduces uncertainty as to whether a service provider to deliver on their brand’s promise.

In that light it is interesting that there haven’t been any details provided by Scotia iTRADE – similar to what has been done by TD Direct Investing and RBC Direct Investing – on what has been impacting wait times for clients and what may be in the works to fix it going forward.

What Happens Next?

Faced with the realities of tighter margins, brought on by competition and investor trends, Canadian online brokerages find themselves at a bit of a cross roads.

To compete and win, service, pricing and overall client experience – including the digital/online and telephone experiences, need to be excellent. To do that, they need money however with about a dozen or so online brokerages in Canada and only so many traders and active investors to go around, the margin for error is very small. Charging a premium price for commissions only to fall short when it comes to delivering on trading platform stability or customer service agent availability doesn’t measure up.

The biggest takeaway from these outages and wait times is that the entire space is under a microscope. There are now lots of eyeballs watching to see who slips up or doesn’t deliver and no shortage of outlets looking for a story in case those slip ups happen. It won’t just be DIY investors chiming in on social media anymore; mainstream media and business news outlets will be scrutinizing every step and misstep.

How many investors jump ship as a result of the service experience snafus is hard to say. Canadian DIY investors are patient, perhaps even willing to cut online brokerages some slack for occasional technology hiccups. The real question, however, is how long they’re willing to wait for things to improve before they’ll move? Judging by recent reactions, the answer seems to be not that long.

Discount Brokerage Tweets of the Week

No surprises here. Service delays, outages and frustration are on the menu. Viewer discretion is advised. Mentioned by Canadian DIY investors were BMO InvestorLine, CIBC Investor’s Edge, Questrade, RBC Direct Investing, Scotia iTRADE, and TD Direct Investing.

From the Forums

Promotions for switching brokerages?

Yup. Though this post on RedFlagDeals.com might be a tad bit self-serving, it was nonetheless interesting to see DIY investors make decisions on online brokerages based on incentives (and how we help make it easier!).

Banking on a better experience

When it comes to telling apart bank-owned online brokerages, sometimes small differences make big impacts. This post from RedFlagDeals.com generated an interesting discussion when comparing CIBC Investor’s Edge to BMO InvestorLine.

Into the Close

So despite all of the negative headlines from this past week, markets seem to be in rally mode – at least in the US. That’s pretty amazing stuff when you consider all that has been said. So, for the traders and investors out there, try to get some rest this weekend, you’re going to need your strength to hang on for the wild ride of the next few weeks. Of course if you’re looking for something really interesting to plan your future trades (and Christmas lists) around, here are some highlights from the recent CES show. Have a great weekend!

Posted on January 5, 2018 by user — Leave a comment

Discount Brokerage Weekly Roundup – January 5, 2018

Happy New Year? Just five days into 2018 and there’s fire and fury making headlines on both sides of the border. Here in Canada, however, the fire and fury have been directly at a handful of online brokerage service experiences including trading platform outages and egregiously long wait times. Did I mention that it is only five days into 2018?

In this edition of the roundup, we’ll kick things off in chronological order since that will offer a brief reprieve of the madness from the past week. First, we’ll take a look at the good news – a new year and new deals from Canadian online brokerages. From there we’ll wade briefly into the melee of the first trading week of 2018 and survey the damage caused by trading outages and long wait times. We’ll wrap this inaugural 2018 roundup with chatter from DIY investors on Twitter and the investor forums. Fair warning, it’s not for the faint of heart.

Happy New Deal

The start of a new year brings with it the promise and hope of a fresh start. For many DIY investors, the new year is also an opportunity to move assets around, either into an existing TFSA or RRSP or poke around for a new online trading account.

This year, more than most in recent memory however, there is also a heightened sense of excitement. The combined forces of cryptocurrency, cannabis and climbing stock markets appear to have prompted DIY investors to step into the stock market in hopes of riding the wave of investing euphoria.

For Canadian DIY investors hunting for an online investing account, the great news is that discount brokerage deals and promotions also started off 2018 with a bang. With about 25 offers being advertised, almost all major Canadian online brokerages have an offer of one type or another to sweeten the pot to join them.

To kick off the month, BMO InvestorLine launched a new cash back & commission-free trade offer to replace their outgoing offer from the end of 2017. In addition, a move midway through December of last year to reduce the minimum deposit required for BMO’s digital/robo advisory service, SmartFolio, from $5,000 down to $1,000 means that BMO has competitive services offerings for individuals who prefer either the DIY or managed investing.

Source: Screenshot of BMO InvestorLine Special Offers page

Also moving aggressively to attract new clients in December and through to March was TD Direct Investing. Their latest campaign launched in December and will be sure to attract the attention of DIY investors looking to a big bank-owned online brokerage account with a very competitive promotion.

The good news for DIY investors is that there are a handful of Canadian discount brokerages who are still on the sidelines who have a compelling incentive to come to market with some bold offers. Further, given some of the heartache caused by trading outages (see below) in the early part of the year, the timing couldn’t be better for certain players to drop some really competitive offerings to capture dissatisfied DIY investors looking to switch or to diversify who they invest with.

2017 Online Brokerage Rankings – Coming Soon

Another interesting piece of news managed to cross our radar in the midst of all of the hubbub this week. A tweet from Rob Carrick indicated that the next Canadian discount brokerage rankings from the Globe and Mail are due to go live on January 20^th. The upcoming rankings will be the 19^th edition of the rankings and, interestingly, are being released in January rather than the end of the year. With a host of new features from Canadian online brokerages coming to market last year it will be interesting to see which online brokerage gets top honours – especially in light of recent developments and client service issues. If the last online brokerage rankings were any indication, look for the non-bank-owned online brokerages to get a favourable edge. Stay tuned!

Fire and fury

If you’re a Canadian DIY investor, you’ve probably heard about or experienced some of the madness taking place this past week. In the five years SparxTrading.com has covered Canada’s online brokerages and the thousands of tweets from Canadian DIY investors that we’ve covered, the first week of 2018 was simply unprecedented in terms of backlash from investors about trading platforms going down.

To recap, earlier this week both RBC Direct Investing and TD Direct Investing suffered significant interruptions to their trading platforms that resulted in many DIY investors being unable to place trades or access their account details.

Ironically, many investors saw potential profits go up in smoke, as enthusiasm over legalization of recreational marijuana in California translated into substantial trading volume of marijuana stocks on Canadian stock exchanges as markets opened. That increased volume coupled with a rush at the beginning of the new year was, apparently, enough to overwhelm online trading platforms at both RBC Direct Investing and TD Direct Investing.

Unfortunately, however, many investors were left seeing red as they were unable to connect to their trading platforms yet again on the morning of January 4^th when marijuana stocks were whipsawed by the news that US Attorney General, Jeff Sessions, had rescinded the Cole memo, effectively throwing the investing community into a panic.

And, if there’s one thing about a panic that DIY investors ought to know, it’s that trying to get on the phone with a trading representative right away is nearly impossible. Cue the frenzy.

What arose from the following tweet was an avalanche of a reaction by DIY investors online.

Hundreds of Canadian DIY investors impacted by the online trading platform outages took to Twitter to alert anyone and everyone who’s anyone in Canadian investing to the situation. Fairly quickly, news of the outage was picked up by the Business News Network followed by major Canadian news outlets including the Globe and Mail, Toronto Star, Financial Post, CBC and CTV.

The reaction online was visceral and the common theme among many of the complaints was simply this: how, given the billions of dollars in resources at the disposal of the parents of the Canadian bank-owned online brokerages, could trading platform outages a) occur in the first place and b) not be resolved quickly?

Putting the reaction of shock aside, there is likely no reason, short of force majeure, that would quell or even satisfy Canadian DIY investors. Even if the root cause could have been communicated, the bottom line was this: when the trades needed to be made, the platform was non-operational. To make matters worse, the backup system of calling into a telephone representative was not able to withstand the swell of volume. As a result, frustrations mounted as investors were forced to wait in incredibly long (in many cases well over an hour) calling queues. Many simply gave up or had batteries run out.

Again, we’ll come back to the point that we’ve covered thousands upon thousands of Canadian DIY investor tweets and platform outages are nothing new. They’ve happened countless times in the past, to almost all Canadian online brokerages, including to TD Direct Investing’s Webbroker and to RBC Direct Investing.

Never, however, have they managed to garner so much negative attention so quickly.

Keep in mind this was not a market crash (such as the flash crash or a massive unexpected event such as Brexit) so there was really no scapegoat here. Yes, the marijuana sector is incredibly popular, but does the volume of trading orders taking a system down pass the sniff test?

During the Facebook IPO in 2012, for example, there were so many orders placed that NASDAQ systems ground to a crawl. Yours truly had the indescribable angst of helplessly watching a buy order sit in limbo as stock price data danced around. That’s the kind of feeling and story that traders almost never forget.

So yes, even the most technically savvy investing and trading engines are prone to respect the laws of physics, however ultimately NASDAQ was forced to compensate many individuals who were impacted by system’s shortcomings. That a stock exchange would have to compensate individuals and firms impacted by a technology shortfall during an IPO was “unprecedented” – a word that has already been batted about to describe the volume that apparently took down trading platforms.

What happens next is still unfolding. We have yet to hear fully from the online brokerages as to what happened exactly and, perhaps more importantly, whether there is a fix in place to prevent it from happening again. Trading platform functionality has been restored but that is cold comfort to those DIY investors who were negatively impacted by the outages.

For many DIY investors, there have already been offers of free trades as some compensation for the inconvenience. While some investors may find that sufficient, there are many, apparently, who do not. Investors are coming together to demand more – with some even joining a Facebook group to explore their options.

Another angle to this story that hasn’t yet been explored is the extent to which the structural integrity of online brokerages can impact the financial well-being of their clients. If Canadian self-directed investors can’t get into or out of their accounts, can’t access trading data or cannot close out a losing position because of technological outages, there could be a negative impact to their overall financial well-being. The CIPF only kicks in when a firm becomes insolvent, not when technology or architecture fall short.

Specifically, is there a conversation about being ‘too big to fail’ and technology ‘stress tests’ that financial watchdogs and regulators have to have with regards to online investing?

The modern and technologically-reliant trading infrastructure may be wise to institute benchmarks for trade handling – something analogous to the Basel III requirements for capital ratios – to be in place to handle retail investor order flow. Included in that would be a mandate to report trade platform stability, trading bandwidth load capacity and failover requirements such as telephone representative availability.

Ultimately, the benefits of having many online brokerages in Canada is that DIY investors have choices in who they use. And, the kind of publicity arising from the events over the past week will almost certainly serve as a catalyst for technology upgrades and infrastructure development. Outages on volatile trading days not only hurt investors but also hurt online brokerages by preventing commissions from being collected. There’s clearly a business case in there that suggest that the technology will be repaired quickly. But will that be enough?

Perhaps the open question that will remain to be answered is how and when reputations and confidence in the online trading world will be repaired? With robo-advisors now in the mix, the Canadian online brokerages shouldn’t wait too long to provide solutions. We are, after all, in unprecedented times.

Below are some of the sources of media coverage of the outages at RBC Direct Investing and TD Direct Investing this week:

https://www.ctvnews.ca/video?clipId=1295882

http://business.financialpost.com/news/fp-street/online-brokerage-users-complain-of-glitches-amid-broad-plunge-in-pot-stocks

https://www.bnn.ca/personal-investor-retail-investors-get-the-second-class-treatment-from-td-and-rbc-1.960274

https://www.bnn.ca/td-blames-webbroker-outages-on-unprecedented-trading-volume-1.958969

http://www.cbc.ca/news/business/royal-bank-outages-1.4471629

http://www.cbc.ca/news/business/td-webbroker-website-login-problems-1.4470835

Here is a collection of tweets about the various outages this past week (scroll down to the full list of tweets from the week):

2018 Canadian Online Brokerage Platform Outage

Discount Brokerage Tweets of the Week

In the almost three years of collecting DIY investor tweets, this is by far the biggest week yet. Get comfy as this week mentions BMO InvestorLine, Credential Direct, CIBC Investor’s Edge, Questrade, RBC Direct Investing, Scotia iTRADE, and TD Direct Investing. Also while we usually filter out strong or inappropriate language, this week we’ve opted to allow most of it through to reflect the scope of impact of outages and wait times on DIY investors.

From the Forums

Out in the cold

In this post from RedFlagDeals.com’s investing thread, difficulties regarding access to TD Direct Investing started just before the new year and ratcheted up as outages became more widespread. An informative read on DIY investor experiences as the firestorm evolved.

Hurry up and wait

Another story that we’re tracking is the wait time for phone service at Canadian online brokerages. In this post from RedFlagDeals.com’s investing thread about CIBC Investor’s Edge, one user managed to find other online investors who were encountering longer than usual wait times.

Into the Close

Did I mention that it is only five days into 2018? Hopefully the weekend offers a bit of a break, but with cryptomarkets and the spreading fallout from the other ‘fire and fury’ it seems like there won’t be a whole lot of rest happening. On the plus side, all that worry and furious typing will be one way to stay warm. Have a great weekend!

Posted on December 22, 2017 by user — Leave a comment

Discount Brokerage Weekly Roundup – December 22, 2017

For last minute shoppers, this is it – the mad sprint to the finish line ahead of Christmas next week. Interestingly enough, procrastinating gift-givers weren’t the only ones getting things done this week, as Canadian online brokerages were also busy making news and releasing features heading into the final few days of 2017.

In this holiday edition of the weekly roundup, we look at the latest published Canadian discount brokerage rankings and highlight one online brokerage that has had an eventful 2017 on the rankings podium. From there, we report on a new feature released this week at a non-bank-owned brokerage and report on an interesting promotional offer that crossed our radar from one of Canada’s largest online brokerages. Also worth having a glance at are the DIY investor tweets this week as multiple platform outages and customer service wait times highlight the downside of DIY investing. Finally, we’ll wrap up with a pair of interesting DIY investor forum posts.

Qtrade Investor continues a winning 2017

Qtrade Investor continues to shine in 2017, notching another win in the circuit of Canadian discount brokerage rankings. This past week, Qtrade Investor came out on top of the Surviscor online brokerage ratings and continued what has been a very positive year for recognition and awards in the Canadian online brokerage space..

This past summer, for example, Qtrade Investor won the title of best overall brokerage in Moneysense magazine’s online brokerage review (which were also based on Surviscor’s analysis). And, in September, Qtrade placed a close second place in the J.D. Power Investor Satisfaction Study, just behind Desjardins Online Brokerage, whose parent Desjardins Group also owns Qtrade Investor. While the latest edition of the Globe and Mail online brokerage rankings are still forthcoming, there’s a good chance that Qtrade Investor will continue its strong showing there as well. In 2016, Qtrade Investor also took top honours in that ranking, demonstrating a broad positive performance across several different rankings.

In terms of the latest Surviscor rankings, Qtrade Investor managed to outperform 12 other Canadian discount brokerages across over a number of different criteria including categories related to site functionality, features, pricing and user experience over all.

For Qtrade Investor, notching a score of 90% on the Surviscor rankings put it well out in front of the field. For the remaining firms in the top 5, however, the race was much tighter. Questrade, which came in second overall, scored 79% while BMO InvestorLine and Scotia iTRADE tied for third place at 77%. RBC Direct Investing, which scored 72%, rounded out the top five. At the bottom of this year’s list was HSBC InvestDirect, which scored 55%.

Another interesting observation was that the big bank-owned online brokerages were relatively close in scoring to one another. The top bank-owned online brokerages in this survey (BMO InvestorLine and Scotia iTRADE) scored 77% while TD Direct Investing, which placed 6^th, did so with a score of 70%. The only outlier for the big Canadian bank-owned online brokerages was CIBC Investor’s Edge, which placed 11^th at 59%.

While the percentage differences may seem small, in a hyper competitive and rapidly evolving landscape, every advantage matters. This past year the Canadian online brokerage space underwent some important changes that will make 2018 and beyond a challenge for all providers to maneuver around.

For example, HSBC InvestDirect dropped their commission prices on North American equity trades down to the lowest standard rate of any of the big bank-owned online brokerages ($6.88). Also, just last week, it was announced that Qtrade Investor and Credential Direct would be merging as part of the major merger deal taking place in the Canadian credit union space.

For Canadian DIY investors looking for an online investing account, the awards received by Qtrade Investor offer a compelling set of reasons to consider this discount brokerage. Nonetheless, the data from the latest Surviscor rankings also show that the difference between most of the firms in the top 5 is relatively small. As a result, DIY investors can afford to be picky with an online brokerage or find an online brokerage with whom banking/lending convenience is the deciding factor. Either way, it will be interesting to watch what innovation or new development “online brokerages” would tackle next.

Credit Max from Virtual Brokers

Although the end of 2017 is just around the corner, Virtual Brokers knows that the race between online brokerages is not slowing down any time soon. This past week, they quietly rolled out a new feature called ‘Credit Max’ which enables clients to link their TFSA to their margin account to provide additional buying power when trading.

Similar to Questrade’s “Margin Power”, this new feature by Virtual Brokers is geared towards somewhat active and sophisticated traders who want the benefits of dynamically managing TFSA accounts as well as a margin account.

With VB’s new offer, all of the same risk factors regarding margin trading and leverage still apply. Perhaps the important additional consideration that programs like this require investors to think about, is the fact that the TFSA regulations around contributions and withdrawals also still apply. So, if a position or trade doesn’t work out and assets from a TFSA are needed to cover a losing trade, the additional tracking of one’s TFSA is another layer of complexity to sort through.

That said, it will be interesting to see if this feature spreads to other online brokerages. Already, there are some interesting TFSA-focused features being deployed. The TFSA contribution tracker at Qtrade Investor (also Wealthsimple has a TFSA contribution tracking feature) suggests TFSA may start to grab more of the spotlight at Canadian online brokerages more than either the margin trading or RSP accounts have typically enjoyed.

Deals Updates

This past week an important deal from one of Canada’s largest online brokerages crossed our radar. TD Direct Investing is now offering up a competitive cash-back bonus in hopes of attracting new assets through the ‘RSP season’.

While the threshold to qualify for this promotion is much lower by historical standards (at $10,000) and lower by comparison to deals/promos offered by other bank-owned online brokerages, this deal does come with an interesting twist. In order to qualify for the cash-back bonus, at least five commission-generating trades need to be placed within the first 90 days of the account being opened and funded. What that means is that individuals have to spend close to $50 to see the benefit of the cash-back award.

Although this is not the first discount brokerage deal to have a trading activity threshold requirement, it is interesting to see an offer like this hit the market at this time and from the largest online brokerage in Canada. Ideally, DIY investors would not have to execute trades to qualify for a cash back bonus, however this deal will likely be more enticing to slightly more active investors, which is exactly one of the prized demographics TD Direct Investing are hoping to land as new clients.

As always, the lesson for DIY investors is to read the fine print before committing. Click here to view our latest discount brokerage deals section and to review the offer in more detail.

Discount Brokerage Tweets of the Week

It was a tough week for DIY investors faced with platform outages, and probably an even tough one for the social media teams helping to triage. Mentioned by Canadian DIY investors were BMO InvestorLine, Credential Direct, CIBC Investor’s Edge, Questrade, RBC Direct Investing, Scotia iTRADE, and TD Direct Investing.

From the Forums

Banking on a Brokerage

The convenience and security of a big-bank owned online brokerage are appealing to many DIY investors. In this post, from RedFlagDeals.com’s investing thread, polls ask community users for their thoughts on the best bank-owned Canadian online brokerage.

Building Wealth

When it comes to learning about building and managing wealth, asking all kinds of questions is a great way to help get insight on sometimes difficult/thorny concepts. In this post from reddit’s Personal Finance Canada thread, one user shares questions about passive investing strategies that many DIY investors typically want to know about. Worth a read for anyone getting started to invest on their own.

Into the Close

Merry Christmas and Happy Holidays. Remember that stock markets are closed Monday (25th) and Tuesday (26th), but crypto markets are very much open. The weekly-roundup will return in the New Year with more exciting coverage of the Canadian online brokerage space. See you in the future!