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Investor Financial Statement Survey Offer from Dalbar Canada [Sponsored]

Dalbar LogoAs part of an ongoing study, Dalbar Canada, a leading financial services research firm, is gathering feedback from Canadian retail investors for the purpose of improving the content and design of financial investment statements (including RSP, pension, non-registered account statements, insurance etc) commonly used by Canadians.

The survey takes approximately 15 – 20 minutes to complete and the data collected will remain anonymous.   Once the survey is completed, send a confirmation email to [email protected] to redeem your choice of a Tim Horton’s or Starbucks gift card (approximate value $5).  The deadline to complete the survey is December 15th, 2013 at 11:59 ET.

To participate in the survey, click here. If you have friends/family you’d like to share the link with as well, please feel free to do so.

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Virtual Brokers Introduces New Ultra-Low Commission Plan: The Penny Plan

Lots of penniesWhen the penny was phased out, it was largely believed to be an insignificant little coin. For one Canadian discount brokerage though, they have cleverly fashioned this humble (and now obsolete) coin into a new offer that has become the Canadian discount brokerage industry’s worst pricing nightmare.

One of Canada’s newest discount brokerages, Virtual Brokers, recently announced that they are lowering their minimum commission on a trade from $0.99 down to $0.01 per trade as part of a new pricing plan, aptly named, “The Penny Plan”.   While physical pennies may be a thing of the past, the Virtual Brokers penny per share offering is very real and very compelling for investors looking to save on trading commission fees.

How low can you go?

Paying $0.01 commission per share is not new to Canadian discount brokerages or to Virtual Brokers for that matter.  Competitors to Virtual Brokers, such as Questrade, offer $0.01 per share trading and Virtual Brokers has been offering $0.01 per share as part of their “the 99”plan as well as their “per share” plan (learn more about ultra-low commissions plans here).  What is new, however, is that the minimum commission per trade has never been this low.

Questrade’s standard commission pricing plan is $0.01/share with a minimum charge of $4.95 and a maximum charge of $9.95 (+ECN fees).  Even on Questrade’s best pricing plan (the Advantage), the minimum cost per trade is $0.95.   While it is possible that pricing per share could drop to the sub-penny level, in reality this kind of pricing is generally offered for day traders who trade lots of volume (see Jitneytrade or Interactive Brokers for example).

How can Virtual Brokers offer this pricing?

Virtual Brokers is able to take an aggressive pricing approach because of their ability to clear their own trades using their own software.   Almost all other discount brokerages rely on paying a certain fee per trading ticket for the software that coordinates the actual order during a trade.  Rather than outsource that function, Virtual Brokers developed and deployed their own version in house and as a result, they’re able to pass through savings on a per trade basis that few other brokerages are able to match, let alone beat.

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J.D. Power & Associates Canadian Discount Brokerage Rankings 2013 – Part 1

For Canada’s discount brokerages, fall not only means a busier season with investors, but for many of them it is also the time of year they either dread or cheer. The stretch of time between September and January is typically when a number of Canadian discount brokerage rankings get published – something that could be known as “rankings season.”

Just before the end of September, one of the biggest of the ranking companies, J.D. Power & Associates, officially announced their 2013 Canadian Discount Brokerage Rankings.  This year’s winner, National Bank Direct Brokerage, finally managed to grab first place by narrowly edging out the reigning winner for the past four years, Disnat who came in second and BMO InvestorLine who placed third.

In the first of a two-part series on the 2013 J.D. Power & Associates discount brokerage rankings, I’ll take an in-depth look at this year’s award winner, how they managed to land in first and what the ripple effect of their win might mean for self-directed investors as well as the Canadian discount brokerage industry as a whole.  The second part in the series will drill down into the numbers from this year to see what they reveal about the sentiment of investor satisfaction with discount brokerages and how it has shifted relative to prior years.

For those of you interested in learning more about the awards are produced, check out the special series on the JD Power & Associates Canadian discount brokerage rankings.

How “The Best” Was Won

Getting to number 1 has been a story of persistence for National Bank Direct Brokerage (NBDB).  Over the past 5 years, NBDB has consistently scored among the top three Canadian discount brokerages in terms of investor satisfaction yet first place was always elusive.  This year, however, NBDB scored 757 (out of 1000) and narrowly managed to edge out the reigning winner Disnat (who scored 750) by 7 points.  While the margin is small, a victory is still a victory.

For NBDB the win is a sign that they continue to hit the right notes with their clients in terms of providing an experience clients feel is satisfying – the metric the ‘investor satisfaction’ survey is designed to measure.  As is explained in the special series on the discount brokerage rankings, what goes into measuring “investor satisfaction” might help account for why NBDB was able edge out Disnat this year.  Fortunately, the President of National Bank Direct Brokerage, Nancy Paquet, helped to provide some background into what might have contributed to her firm’s win this year.  As a bonus, she also shared her views on the Canadian discount brokerage industry and provided a glimpse into how this industry continues to meet the challenges of innovation demanded by clients and competitors.

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RBC Direct Investing (re)Launches Investor Education Seminars

After a long vacancy on the RBC Direct Investing website, the free educational seminars section looks like it has finally come back to life.

For quite some time, the investor education seminars section has been more or less dormant and was pointing visitors to set up one-on-one sessions with its reps at investor centres. Recently, however, RBC Direct Investing has begun holding educational seminars (from September through to November) at their investor centres in Calgary, Toronto and Vancouver.

As can be seen in the screenshot below, these sessions will be held at around lunch time and last approximately one hour.

RBC Direct Investing Education Seminar Schedule 2013

The current investor education sessions appear to be geared towards orienting individuals on how to navigate the RBC Direct Investing platform and features rather than providing specialized education on investing related topics.

Included in the session I attended were overviews on:

  • funding an account
  • how to access support
  • third-party research tools
  • goal setting features and
  • RBC Direct Investing communities & forums

One of the most interesting features mentioned in the Vancouver session I attended was on the community and forums section that is currently in beta-testing.  Other than Questrade, there are no other Canadian discount brokerages that are offering dedicated investor-focused forums or communities.

As yet, there are no confirmed announcements for further topics or sessions.  That said, for individuals considering RBC Direct Investing and who want to learn more about what the kinds of features and functionality offered at RBC Direct Investing, this would be a helpful session.  Alternatively, there are always one-on-one sessions that can be booked with the RBC Direct Investing reps at the investor centres.

More information about RBC Direct Investing’s educational seminars is available on their website and for more information on other educational seminars currently being offered by other discount brokers, check out the SparxTrading.com  investor education calendar section.

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Maintenance Fees Get no RESP(ect) at CIBC Investor’s Edge

The swelling costs of funding higher education are on the minds of a lot of folks lately.  With the speed and magnitude at which fees for post-secondary tuition are growing, simply putting money aside for “junior’s” education may not be enough.  It seems like even the savings have to go out and find a second job to support the idea of paying for post-secondary education.

RESP(ect), Find Out What it Means for Fees

One of the tools that Canadian parents have at their disposal when it comes to saving for their children’s post-secondary education is the Registered Education Savings Plan (RESP).  Recently, despite the dark clouds of rising fees for schools, there was a silver lining from one of Canada’s major bank-owned discount brokerages. CIBC Investor’s Edge  announced that they’re eliminating their annual RESP account administrative fees.

As can be seen in the comparison of registered account fees table, the cost per year for these accounts ranges typically from $25 to $50 for balances that range between $15,000 and $25,000. Prior to the announced change, CIBC Investor’s Edge, like many other Canadian discount brokerages, charged clients who had less than a certain balance (in this case it was $15,000) a $50 annual fee on the account.   In the case of CIBC Investor’s Edge, this fee would normally have been charged at the beginning of every September, so the recent announcement is a bit of a bonus for those existing clients who would have had to pay.

All the cool kids are doing it

CIBC Investor’s Edge now joins the likes of Credential Direct and Questrade in providing no-fee RESP accounts that self-directed investors can manage.

While independent discount brokers such as Questrade and Credential Direct may not provoke the bank-owned discount brokerages into action, now that CIBC has eliminated this fee, other bank-owned discount brokerages might have to take notice.

Traditionally the ‘convenience’ factor has been a benefit that bank-owned brokerages could offer over the independent discount brokerages. This latest move by CIBC Investor’s Edge, however, may provoke the other bank-owned discount brokerages to get creative on how to sweeten their offers to self-directed investors who also enjoy the convenience of doing all of their banking and investing in one place.

Make sure to do your homework

Like all offers, however, it is important that those considering the offer understand what the associated costs are of doing business with any brokerage.  Factors such as commission charges, inactivity fees, minimum trading requirements, exit costs and overall accessibility and support should still be taken into account when choosing a discount broker.  There are also restrictions and regulations associated with RESPs that self-directed investors should understand ahead of deciding to use them.

Overall, the fee removal by CIBC Investor’s edge will benefit investors with smaller RESP balances (those less than $15,000). Hopefully the move will encourage more investors to consider the benefits of RESPs and making their savings work hard so that their kids won’t have to.

(Editor’s Note:  At the time of publication, the fees and commissions schedule/section of the website for CIBC Investor’s Edge was not updated to reflect their announced offer, however they have been alerted to this discrepancy and are working to address it)

For further reading on RESPs:

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National Bank Direct Brokerage Extends Commission-Free ETF Trading Offer

National Bank Direct Brokerage announced yesterday that their offer for commission-free ETF trading has been extended out until the end of October of 2013.  The commission-free ETF offer was first mentioned back in April where it was explained in detail.

Some strings attached

To recap, there are a few conditions attached to this offer (full conditions are available here), investors need to pay attention to. For example, the deal requires a minimum purchase amount ($5,000 per trade) and the trade hold time needs to be at least one day.  In addition, the commission-free ETF deal applies only to Canadian ETFs and clients who are eligible for this offer can trade these ETFs commission-free for three months from the point of enrollment.

It is important to note that commissions will be charged at the time of trading an ETF and eligible trades will have the commissions refunded at a later date. For those considering the deal, pay close attention to the reimbursement schedule as repayment dates can be as late as March 2014.

With the extension of this deal out to October, National Bank Direct Brokerage joins Qtrade, Questrade, Scotia iTrade and Virtual Brokers in offering commission-free ETF trading offers. To learn more about commission free ETF trading, check out the following link for the special series on commission-free ETFs.

Company Number of Commission Free ETFs Minimum Trade Amount Hold Period (minimum) Details Link
All Canadian ETFs (>250) $5000 1 business day National Bank Direct Brokerage Commission-Free ETF Plan
60 $1000 1 business day Qtrade Commission-Free ETF Plan
All ETFs* (only buys are commission-free) $0 None Questrade Commission-Free ETF Plan
50 $0 1 business day Scotia iTrade Commission-Free ETF Plan
All ETFs* (only buys are commission-free) $0 None Virtual Brokers Commission-Free ETF Plan

More than just commission-free ETF trading…

The announcement for the extension of the commission-free ETF deal also contained two other interesting tidbits.

National Bank Direct Brokerage reported that their client transaction activity increased  9% between February to July of 2013 when compared to the same time in 2012.  This is significant for two reasons. The first is that no other Canadian discount broker really reports their transaction activity so it is interesting to note National Bank’s choice to do so.  Second, the reported increase provides some level of confirmation to the data points that show investor activity returning to stock markets.

Another interesting hint dropped in the news release is that National Bank Direct Brokerage will be officially launching its new website in September.  Along with other discount brokers, National Bank Direct Brokerage has been upgrading parts of their website this past summer including a facelift to their education section.  The “soft launch” for the new website was the end of July. The latest improvements show that National Bank Direct Brokerage has been ramping up its use of video, social media and user experience principles to create a much more modern web experience for self-directed investors than some of their competitors.

*Editor’s Note: The original post mentioned that a new website would be launched by National Bank Direct Brokerage in September when, in fact, the official launch of the website rolled out at the end of July will take place in September. There will be no additional upgrades/features added to the website for the official launch.

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Mobile Trading Review – Qtrade

This mobile trading website review covers the major features of Qtrade Financial’s MobileWeb as well as some of the strengths and limitations for self-directed investors looking to trade on the go on this platform. Access to the mobile website is possible by pointing a mobile browser to www.qtrade.ca.

As with the previous mobile trading reviews, a video walk-through was done (see below) to demonstrate what it is like to navigate through the different portions of the mobile website as well as what it is like to look up a quote.

Given the large number of features on the mobile trading website, the video is a bit long. For viewers who wish to skip to the conclusion/summary, simply go to the 23:50 mark in the video.

Methods

The review of the mobile trading website was done using an iPhone 4S and with a 4G internet connection. A screenshot (below) was taken before the test to illustrate the connection speed, which came in at 3.3 megabits per second (Mbps) on the download and 0.54 Mbps on the upload.  The test was conducted from downtown Vancouver and the signal was about ¾ of full strength.

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Mobile Trading Review – National Bank Direct Brokerage

Like several of its discount brokerage peers, National Bank Direct Brokerage has opted to use a mobile-friendly website to enable users with mobile devices such as smartphones and tablets to access and manage their investment accounts.  As such, no special apps are required in order to access the mobile trading features of a user’s online brokerage account. The mobile website can be found at www.nbdb.ca when accessed with a mobile device browser.

In this review, I walk through the various features of the National Bank Direct Brokerage mobile trading website.  The video below provides an in-depth walk-through of the features of the website in action as well as a demo on what placing a trade on their mobile platform is like.  As it goes into quite a bit of detail, the video is a bit long so if you are interested in seeing the walk-through on placing a trade, you can skip to 17:33 to view it.

Methods

For this review, I used an iPhone 4S with a 4G internet connection and conducted the test from downtown Vancouver.  Although I was downtown, the signal strength in my particular location was about 50% – 75% full so my internet connection may have resulted in a slower browsing experience.

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Mobile Trading Review – Disnat Classic

This review covers the mobile trading website (m.disnat.com) for Disnat Classic as tested on an iPhone 4s with a 3G internet connection and a demo trading account. To access the video review, click on the video player below.

Disnat offers several different account types for investors of different activity levels.  Disnat Classic is typically for less active investors whereas their Disnat Direct offerings are geared towards active traders.

As it is a mobile website, Disnat Classic’s mobile trading platform is lightweight and performs well in terms of loading speed and executing requests.  The biggest constraint on speed is really the internet connection.  With an iPhone 4s and a less than full 3G connection, load times for pages were acceptable.

Trader’s Lens Webcast – Episode 2: Disnat Classic Mobile Website Review

My overall impression of the Disnat Classic mobile website is that it is definitely functional and intuitive to navigate. It handled order entry, account information look-ups and quote fetching well.  The text links were a more descriptive choice than just using icons alone to navigate and the menus at the bottom of each screen made navigating between sections of the mobile site very easy.

There was, however, room for improvement in the research, support and options trading areas.

While the information was able to be retrieved quickly, there were pieces of information that would have been more useful when looking up a stock quote for example.  Items such as multi-timeframe charts or extra information on a company (fundamental and/or technical) are helpful to have when making decisions around entering or exiting a trade.  Also missing from the mobile trading area of the website was a help/contact us link which would be very helpful for supporting new users.

As such, the Disnat Classic mobile website tool is much stronger at managing existing positions and monitoring accounts than it is at conducting research or opening new positions (especially options positions).  Users can expect a nimble site that has essential features, intuitive choices and fast load times however the current site doesn’t offer many of the extra features present on several other discount brokerages’ sites.

To learn more about Disnat’s mobile platform, you can check out their page here.

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Mobile Trading Reviews – Discount Brokerages’ Mobile Platforms

The term “mobile trading” doesn’t mean the same thing today that it did a few years ago. As little as 5 years ago, the notion of trading on the go would have typically been thought of as something you would do with your laptop, palm trees swaying in the background.  Today, however, an entirely new reality around mobile trading has emerged.  Smartphones, superphones, phablets and tablets have, for the time being, come to define what it means to truly do anything mobile.

Instead of the fabled island escape where an investor could sit on the beach to trade, today’s mobile investor wants to be able to be able to trade with one device amidst the realities of a busy life.  With sufficiently powerful devices and increasingly fast wireless internet, the ingredients for supporting the new kind of mobile trading are now here.  Whether discount brokerages have kept pace is another story.

Keeping up with the technological Jones’

For investors considering making mobile trading part of their money management lifestyle looking at the mobile trading platforms available from discount brokerages  provides an almost evolutionary snapshot of the attempts (or lack thereof) of discount brokerages to keep pace with technology and consumer trends.

At last count, 10 Canadian discount brokerages offered some kind of mobile support ranging from the ‘mobile-friendly’ websites which were built to make trading accessible to early phone-based web browsers to the latest dedicated apps for the most popular devices and mobile operating systems.  Unlike 5 years ago, those brokerages that don’t support mobile trading in some dedicated fashion are now in the minority.

To help self-directed investors make sense of the mobile trading experience, we’ve put together a series of reviews of the mobile trading platforms offered by several discount brokerages.  These reviews will walk through the app itself and provide viewers with an impression of the mobile platform’s user experience when researching stocks, ETFs or options, obtaining quotes, placing a trade, managing accounts and accessing news.

To access the mobile trading reviews, click the links below:

Mobile trading review – Disnat Classic

Mobile trading review – National Bank Direct Brokerage

Mobile trading review – Qtrade Financial