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Scotia iTRADE

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Discount Brokerage Weekly Roundup – April 20, 2020

Another week gone by; however, the metrics that matter aren’t hours and seconds, it seems. Tests, cases, and, unfortunately, deaths are part of a grim set of metrics that serve as the very human backdrop to everybody’s new normal. While it’s harder to distance ourselves from the news than it is from one another, what is clear is that markets and online brokerages are pressing forward albeit in surges and stumbles.

In this edition of the Roundup, we continue to track data on the surge in interest by DIY investors to step into the markets, with new information shedding light on what is also likely happening here in Canada. From there, we take a look at how Canadian discount brokerages of various stripes are walking the tightrope of advertising during the time of COVID-19. As usual, we serve up the latest DIY investor comments from Twitter and the investor forums.

Inflection Points: Earnings Data Shows Trading Surge at Online Brokerages

Of the many letters being thrown around during the COVID-19 crisis, the one that seems to capture many themes concurrently is the letter V. For online investors (and by extension online brokerages), the two variations of V that matter are volatility and volume. Stock market volatility during March has been unprecedented and volume of trades executed equally so. The next V that might come into play is the shape of the recovery, which many speculators are hoping will be swift and sharp.

Earlier this month, Interactive Brokers reported a sharp increase in the number of online discount brokerage accounts opened – an eye-watering 22% increase compared to last year. This past week, another (arguably the most) important online brokerage in the US, Charles Schwab, reported its earnings. Though it did not meet estimates on the earnings front, tucked inside the earnings announcement were two very incredible facts. The first is that trading volumes in March represented 27 out of the 30 highest trading volumes of all time for this massive online brokerage. Daily average revenue trades (or DARTs) clocked in at 1.54 million, a 98% increase for the quarter. The second important piece of information contained in that earnings announcement is the tsunami of account openings – over 280K new online brokerage accounts opened in March alone and bringing the total number of online investing accounts to 609,000 accounts for the quarter and a total of 12.7 million.

Additional data from Robinhood, the firm that was the proverbial straw which took the price of commissions for trading in the US ultimately down to zero, also crossed the radar last week. The data reported that their daily trading volume was threefold higher in March compared to Q4 of 2019 and they attracted a tenfold increase in net deposits which ultimately led to revenue of USD $60 million in March, triple what they had made in February. Indeed, these numbers helped bolster the case for Robinhood to be raising USD $250 million, which puts their valuation at USD $8 billion.

While Canadian markets are different than in the US, one reasonable inference to draw is that Canadian discount brokerages have seen a similar spike in their business that likely rivals anything they have ever experienced – including the crypto and cannabis surges of 2018.

Unlike the online brokerage markets in the US, most Canadian online brokerages have yet to drop their commission fees substantially and as a result, have likely generated significant commission revenues from heightened trading activity.

Indeed, until the return to work fully takes shape in Canada and the US, the likelihood of stock market volatility is going to remain high, which is great news for active traders and some of the speculators being pulled into the markets in search of a quick return. It is also great news for online brokerages in Canada who stand to benefit from the increased trading activity. The exact letter that defines the recovery – whether it’s a V, U, W or L – will determine what spells success or failure for the near term.

Online Brokerage Advertising in the Age of COVID-19

The data gathered from online brokerage activity over the past several weeks has validated the immense interest in trading online. For Canadian discount brokerages, the ‘usual’ playbook during predictable times of investor interest is to advertise. After all, if people are out looking for an online brokerage account or interested in trading, it makes sense to be visible.

These are unusual times, however, so it is interesting to see how online brokerages are wading into the ‘marketing’ efforts during this tenuous time of ‘doomscrolling’ and massive social media content consumption.

For the moment, three Canadian online brokerages that have been spotted advertising on Facebook and/or Instagram are Qtrade Investor, Scotia iTRADE, and TD Direct Investing.

A quick scan of the ads show something interesting – that both Scotia iTRADE and TD Direct Investing are featuring female protagonists as the DIY investor. In the case of Scotia iTRADE, they opted to push their campaign from the fall of 2019 which featured “self-starters” – essentially entrepreneurs who also were notable social media personalities to boost the brand with a younger audience. By comparison, TD Direct Investing also took a much more contemporary view of a DIY investor, not sitting at home but out and about on their phone.

During this current state of affairs, both bank-owned brokerages’ ads seem to strike a similar tone but neither quite give a nod to the current sentiment. In contrast, Qtrade Investor’s ad is simple and strikes a thankfully positive tone to the long list of bad news stories and jarring autoplay videos. Pleasant clouds and blue skies are almost a setup for what seems like a travel ad, but nonetheless set a backdrop for a compelling message proving the point that sometimes less is more, including on social media. More importantly, it seems like an astute “read the room” move.

Another small blip on the radar this week was the move by Virtual Brokers to tweet out an investor education piece to help explain some investing basics. Normally a tweet by an online brokerage doesn’t really seem newsworthy; however, in this particular context it is the first post by Virtual Brokers in some time, so the timing and the content are interesting, especially against the backdrop of what is likely a pick up in DIY investor interest.

That said, the push to advertise or broadcast content on social media is not without some degree of risk. There continues to be negative consumer sentiment about the experience of wait times to get in touch with online brokerages here in Canada, especially for the resolution of issues that require a phone call. A case in point is this post by Questrade on Twitter, which managed to get a pointed response focusing on wait times.

And they are not alone. A scan of the tweets of the week continues to reveal cringe-worthy wait times to talk to an online brokerage that references brokerages that are actively advertising at this time and those that aren’t. Even the most astute marketing team coming into the crisis couldn’t escape the fundamental requirement to have the product fulfill the promise of reliability. Wealthsimple Trade continued to experience system and trading issues last week, creating its own doomscrolling feed of unhappy campers.

There’s no doubt the level of interest for DIY investors to start trading in the market has surged. As many investors have rushed into opening new accounts and many existing account holders have been more active than in some time, systems are starting to show their strain. For Canadian online brokerages, the difficulty is to make sure their systems are stable enough to handle the flood of interest.

With that in mind, we anticipate more online brokerages might start leaning into their advertising programs on social media, and some with promotional offers, to get the right kind of attention at a moment when DIY investors are hungry for some good news.

At the moment, markets seem to have found their footing – a situation that could change at any point. Here’s hoping several Canadian online brokerages start to find theirs.

Discount Brokerage Tweets of the Week

From the Forums

(Mis)Take Your Time

A forum user who received both EI and CERB asks what to do with the money while the mistake is sorted. Fellow Redditors offer advice and their experience with current COVID-19 related funding in this post.

Time to Think Again

After 20 years of investing, a user takes to the forums to lament the current state of their portfolio in this post. Commentators offer their insight into the current markets as well as how the poster might realign their goals with their investment strategy.

Into the Close

Were it any other time, the horrific news of a mass shooting in Canada would be the only terrible story the country has to digest. Against the backdrop of the COVID-19 stories, this makes this senseless act of violence even more heartbreaking and amplifies the heroics of first responders. It is truly shocking. Our deepest condolences to the families of those who lost a loved one in this tragedy – we are thinking of you and sending you wishes for strength.

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Discount Brokerage Weekly Roundup – April 6, 2020

April has finally arrived. As much as the year is moving quickly, it simultaneously feels like it is moving incredibly slowly. As with the reality in markets, any bit of information about where things go next with the COVID-19 crisis is highly prized.

In this edition of the Roundup, we wade into the shallow deals and promotions pool to start April – in spite of record online investor interest in trading online. From there, we shine a spotlight on a major Canadian discount brokerage that looks like they will once again shake up the features offered by other online brokers. We close out this edition of the Roundup with highlights from investor forums and chatter from the Twitterverse.

New Month, Familiar Deals

It’s the start of a new month. Not just any month either – the one month in the year that typically starts off with some good humour. Alas, the lack of new discount brokerage deals or promotions to kick off the month is no joke.

Like the markets themselves, there has been a considerable pullback in the number of brokerages participating in the most appealing deals and promotions categories: cash back and commission-free trading offers.

If we were in ‘normal’ times, this situation might not seem as unusual after the post-RRSP deadline push. After all, it is expected that leading into that deadline, investors are already actively thinking about their money and investments.

That said, these are not normal times at all.

Despite what is clearly the grimmest economic picture many of us have ever lived through, for Canadian online brokerages, what should normally have been a very slow period in April has turned into one of the busiest seasons on record.

Likely a result of the unprecedented volatility, many folks self-isolating and therefore working from home, and with only so much streaming content to be viewed, means that there is now attention being put on stocks and trading online in volumes that likely exceed the Great Financial Crisis. What is very different now, however, is the scale and scope of impact to the economy from the measures being taken by countries across the globe to flatten the curve on COVID-19 spreading.

With so many prized stocks now on a literal fire sale, bargain hunting investors have been rushing into the market through the door that is the online brokerage. Normally, when Canadians are this interested in trading stocks, online brokerages ramp up their offers and incentives. To reiterate – these are not normal times – and one clear indicator of that is the lack of promotional offers that have been deployed for DIY investors.

Nobody wants to be seen to be taking advantage of a crisis, however, and the conundrum for Canadian online brokerages is this: do nothing about reducing fees/commissions at this time or lowering barriers for folks getting into the markets, then ‘business as usual’ could be like profiteering. Conversely, launching a promotion that would be talk up getting into the most volatile market ever could seem remarkably tone deaf.

What is becoming clear in the COVID-19 pandemic is that major brands are stepping up to help in whatever ways they can. Apple is stepping up to make 1 million face shields a week. Tesla is building ventilators. Breweries and even Louis Vuitton are making hand sanitizer. As “order execution only” entities, the single best goodwill gesture for Canadian discount brokerages to offer to Canadians would be waiving of commission or administrative fees – especially for low balances or inactivity – and especially to those seeking financial relief.

In these far-from-normal times, a rethink is required on what brands stand for and mean in the face of this collective crisis. Normally a deal or promotion is intended to appeal to new clients. Perhaps this is the moment when it would be appropriate to consider promoting the infectious kindness that shows we’re all in this together and that even small acts of kindness can go a long way.

RBC Direct Investing Takes Trading Quotes to the Next Level

It’s one thing to be making investment decisions in a volatile market – but for many active investors, it’s a must to be able to see where there are areas of demand or supply when trying to fine-tune a decision to buy or sell. The stakes are much higher when actively investing, so getting the most accurate and up-to-date information on market prices are key. Enter the world of streaming and in-depth quotes.

Late last year, RBC Direct Investing enabled free Level 1 real-time streaming price quotes for TSX and TSX Venture equities and ETFs. This past week, RBC DI rolled out what is arguably one of the best data features after real-time streaming Level 1 quotes: free streaming Level 2 quotes for TSX and TSX-V listed stocks and ETFs.

For DIY investors, and the online brokerage space here in Canada, it is hard to overstate the value this brings to investing online.

Level 2 quotes, also known as depth of market, can cost over $100 per month, and while the new feature from RBC Direct Investing does not bring with it a top-tier trading platform, the value here is hard to overlook.

The table below compares the prices per month that streaming Level 2 quotes would cost at comparable online brokerages in Canada and it is evident that this feature is anything but cheap.

Online Brokerage Trades per Month (TPM) or Trades per Quarter (TPQ) to Waive Quote Fees Quote Fees without Activity Waiver
BMO InvestorLine 25 (TPM); 75 (TPQ) $125/mo
Disnat Direct (Desjardins Online Brokerage) 20 (TPM); 60 (TPQ) $95/mo
National Bank Direct Brokerage 100 (TPM); 300 (TPQ) $148/mo
Questrade 81 (TPM); 243 (TPQ) $89/mo
Scotia iTRADE 10 (TPM); 30 (TPQ) $79.95/mo
TD Direct Investing 10 (TPM); 30 (TPQ) $69/mo
Virtual Brokers $99/mo

 

It is important to once again point out, however, that the prices for this streaming data option at other online brokerages referenced above usually come bundled with a sophisticated trading platform with many more bells and whistles for fast trade execution and charting capabilities than does the web experience at RBC DI.

That said, most of those Canadian discount brokerages referenced above waive some, most, or all of the data fee only when a minimum trading activity or asset deposit threshold is reached. So, the standard offering of the RBC Direct Investing streaming Level 2 quote is of particular appeal to investors who don’t mind the web interface and who can’t or don’t want to constantly have to trade to maintain an activity threshold. Of course, spending on commissions to get a “free” data feed doesn’t quite add up as a winning strategy but that is exactly the position DIY investors would be in at most brokerages.

For everyday investors, free streaming Level 2 quotes may or may not be something that is widely accessed, but for those investors who appreciate the added window into areas of potential pricing support or resistance, this is a very useful feature. In particular, as volatility increases in many illiquid stocks and bid/ask spreads widen, placing market orders can end up in overpaying for a security, and placing a limit order without knowing what else everyone is either selling or buying at puts investors at a significant information disadvantage.

While not quite the bombshell of dropping commission prices, RBC Direct Investing has unquestionably raised the bar considerably for other Canadian online brokerages, especially their bank-owned brokerage peers.

The standard web-based browser experience now including streaming Level 2 quotes means that other online brokerages will have to work harder to adjust their value proposition to a somewhat active or sophisticated investor. Even with so much attention being drawn away from online brokerage features these days, it’s safe to say RBC Direct Investing’s position in the online brokerage race just leveled up.

Discount Brokerage Tweets of the Week

From the Forums

The Best Bet

A Redditor puts forward the question of whether anyone is betting against the market in anticipation of a crash in this post. Fellow forum users go back and forth on the merits of buying inverse ETFs and their plans for the coming weeks and months.

The Long Game

A new investor turns to the forum for advice on how to make sound investments for the long term while the market is still reeling from the impact of COVID-19. In this post, Redditors give advice on how to set up the right portfolio and think beyond the immediate market.

Into the Close

Despite the wild swings in the market, the biggest and most important stories that need to be told are the ones of the brave frontline workers putting themselves in harm’s way and fighting COVID-19, or those mobilizing what they can to push back this sweeping contagion. Thank you to everyone fighting the good fight.

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Discount Brokerage Deals & Promotions – April, 2020

*Updated April 7* It’s finally April and, after the unprecedented changes and challenges that have unfolded over the past month, we would love to say that current world events are nothing but an April Fool’s Day joke gone wrong but sadly, that isn’t the case. 

To start off the month, online brokerages have opted to stick to tried-and-true offerings, perhaps as a result of the air of uncertainty and instability that currently looms over the markets. 

Even with volatility and turbulence rocking the markets in the past month, which has rightfully left many investors feeling panicked, there has been an emergence of risk-taking investors who have been trying to hastily enter the markets in hopes of making fast money or picking up assets at low prices. 

That said, investors should be prepared to wait. Increased interest and call volumes have put a strain on online brokerage technical systems and client service teams – here’s hoping there’s some good music to pass the time on hold.

For investors who are keen on moving fast and stepping into the present market, scroll on to review the current deals and promotions activity from Canadian discount brokerages this month.

Expired Deals

Two deals officially concluded at the end of March. The first was RBC Direct Investing’s promotion that offered 25 commission-free trades with the opening of a new account, which ended on March 27th.

Another deal that expired in March was Qtrade Investor’s cash back promotion, which officially concluded on March 31st. If cash back promotions are what you’re in the market for, though, be sure to scroll down to the table below for similar offerings.

Extended Deals

No extended deals to report at this time.

New Deals

*Update: Apr. 7 – This month, we’re introducing a new category of deals to the tables below: offers for young investors. Whether for yourself, or for someone you may know, this is a great resource for younger investors who may be looking to get started in the markets. It is worth mentioning that different online brokerages have different definitions of what a “young investor” means, so be sure to check to see if you qualify. 

CIBC Investor’s Edge offers special student pricing of $5.95 per trade if you already have an eligible CIBC Account for students, plus save on annual account fees. Scroll down for more details.

Investors within the age range of 18 to 30 are eligible for two current deals. The first is the Broker@age 18-30 promotion from Desjardins Online Brokerage (Disnat), which they’ve stated is “the perfect starter kit to help you invest in the markets.” The second promotion available for investors within this age group is the special Young Investor Pricing offered by Qtrade Investor. For more details, see the tables below. 

Investors who are up to 26 years in age are eligible for two promotions. At Scotia iTrade, young investors can save on administration fees with their Young Investors Offer. At Virtual Brokers, clients in this age range can take advantage of their zero account administration fee offer. See tables below for more details. 

National Bank Direct Brokerage is offering a reduced pricing structure for young professionals and students of various fields. Scroll down to discover which fields are eligible.

Finally, RBC Direct Investing is offering to waive the account maintenance fee for clients who currently have or had an RBC Student Account (within the past five years) with them. More details in the tables below.*


Discount Brokerage Deals

  1. Cash Back/Free Trade/Product Offer Promotions
  2. Referral Promotions
  3. Transfer Fee Promotions
  4. Contests & Other Offers
  5. Digital Advice + Roboadvisor Promotions
  6. Offers for Young Investors

Cash Back/Free Trade/Product Offer Promotions

Company Brief Description Minimum Deposit Amount Commission/Cash Offer/Promotion Type Time Limit to Use Commission/Cash Offer Details Link Deadline
Open and fund a new account (TFSA, Margin or RRSP) with at least $1,000 and you may be eligible to receive $88 in commission credits (up to 17 commission-free trades). Use promo code SPARX88 when signing up. Be sure to read terms and conditions carefully. $1,000 $88 commission credit 60 days Access this offer by clicking here: $88 commission-credit offer . For full terms and conditions, click here. none
Open and fund a new account (TFSA, Margin or RRSP) with at least $1,000 and you may be eligible to receive 5 commission-free trades. Use promo code 5FREETRADES when signing up. Be sure to read terms and conditions carefully. $1,000 5 commission-free trades 60 days 5 commission-free trade offer December 31, 2020
Scotia iTrade Open and fund a new Scotia iTrade account to be eligible for up to $1,500 in cash back and $6.99 commission pricing, or up to 500 free equity trades. The amount of cashback and free trades are dependent on the funding of your account. Take a look at the offer details link for further information. $5,000 Cash + discounted commissions, or free trades. $6.99 trades available until June 30, 2020; Cash or commission rebate for free trades available until July 31, 2020. iTrade Offer Details February 29, 2020
Open a new RBC Direct Investing account by March 27th and you may be eligible for 25 commission-free equity and ETF trades. You must deposit or transfer $5,000 in your account by May 8th, 2020 to be able to use this promotion. Make sure that the offer code MFTC2 is applied during account opening. As always, be sure to take a look at the terms and conditions for further details. $5,000 25 commission-free trades 1 year Commission-Free Offer Details March 27, 2020
Open and fund a qualifying new or existing account at TD Direct Investing with at least A) $15,000; B) $25,000; C) $100,000; D) $250,000 or E) $500,000 or more and you may be eligible to receive a cash back reward up to A) $100; B) $200; C) $300; D) $500 or E) $1,000. Use promo code RSPCash20 when applying online. Be sure to read full terms and conditions. A) $15,000 B) $25,000 C) $100,000 D) $250,000 E) $500,000 A) $100 B) $200 C) $300 D) $500 E) $1,000 Cash back will be deposited by Aug. 16, 2020. TD Direct Investing Promotion March 03, 2020
Open and fund a new qualifying account with at least $25,000 and you may qualify for one month of unlimited commission-free trades and up to one month free of an advanced data package. Use promo code ADVANTAGE14 when opening a new account. Be sure to read terms and conditions for full details. $25,000 commission-free trades for 1 month + 1 month of advanced data. 1 month Active Trader Program December 31, 2020
When you transfer funds from another account into a CIBC Investor’s Edge account with assets worth at least A) $25,000; B) $50,000; C) $100,000, you may be eligible to receive A) $100; B) $200; or C) $400 in cash back. A) $25,000 B) $50,000 C) 100,000+ A) $100 B) $200 C) $400 Cash back will be deposited between May 18 – September 17, 2020. CIBC Cash Back Offer Details March 4, 2020
Open and fund a new Qtrade account with at least A) $25,000; B) $50,000 C) $100,00; D) $500,000; E) $1M or D) $2M+ in new assets by March 31, 2020 and you may be eligible to receive a cash bonus of A) $75; B) $150; C) $400; D) $800; E) $1,500 or F) $2,000. Individuals who contribute more than $1,000 through pre-authorized contributions by December 31, 2020 may also be eligible to receive an extra $50. Use promo code QTRADECASH at sign up to qualify. Be sure to read full terms and conditions for more details. A) $25,000 B) $50,000 C) $100,000 D) $500,000 E) $1M F) $2M+ A) $75 B) $175 C) $400 D) $800 E) $1,500 F) $2,000 The cash award will be credited to your cash/margin account in the week of October 30, 2020. Qtrade Investor Q1 2020 Cash Back Offer March 31, 2020
BMO InvestorLine Open a new qualifying account at BMO InvestorLine with new assets worth at least A) $50,000; B) $100,000; C) $250,000; D) $500,000 or E) $1M+, and you may be eligible to receive a cash back reward of up to A) $250; B) $450; C) $800; D) $1,000 or E) $2,000. Use promo code SPARXCASH when registering to qualify. Be sure to read full terms and conditions. A) $50,000 B) $100,000 C) $250,000 D) $500,000 E) $1M+ A) $250 B) $450 C) $800 D) $1,000 E) $2,000 Cash back will be deposited week of December 14, 2020 BMO InvestorLine Cash Back Offer Details June 1, 2020

Expired Offers
Last Updated: Apr. 01, 2020 15:44PT

Referral Promotions

Company Brief Description Minimum Deposit Amount Incentive Structure Time Limit to Use Commission/Cash Offer Deposit Details Link Deadline
Refer a friend to Questrade and when they open an account you receive $25 cash back and they receive either A) $25; B) $50; C) $75; D) $100; or E) $250 depending on the amount deposited amount. Enter code: 476104302388759 during account sign up to qualify. Be sure to read the terms and conditions for eligibility and additional bonus payment structure and minimum balance requirements. A) $1,000 B) $10,000 C) $25,000 D) $50,000 E) $100,000+ $25 cash back (for referrer per referral; $50 bonus cash back for every 3rd referral) For referred individuals: A) $25 cash back B) $50 cash back C) $75 cash back D) $100 cash back E) $250 cash back Cash deposited into Questrade billing account within 7 days after funding period ends (90 days) Refer a friend terms and conditions Code Number: 476104302388759 none
Scotia iTrade If you refer a friend/family member who is not already a Scotia iTRADE account holder to them, both you and your friend get a bonus of either cash or free trades. You have to use the referral form to pass along your info as well as your friend/family members’ contact info in order to qualify. There are lots of details/conditions to this deal so be sure to read the details link. A) $10,000 B) $50,000+ A) You(referrer): $50 or 10 free trades; Your “Friend”: $50 or 10 free trades (max total value:$99.90) B) You(referrer): $100 cash or 50 free trades; Your “Friend”: $100 cash or 50 free trades (max total value: $499.50) 60 days Refer A Friend to Scotia iTrade tbd
If you (an existing Qtrade Investor client) refer a new client to Qtrade Investor and they open an account with at least $1,000 the referrer and the referee may both be eligible to receive $25 cash. See terms and conditions for full details. $1,000 $25 cash back (for both referrer and referee) Cash deposited at the end of the month in which referee’s account funded Refer A Friend to Qtrade Investor none
You can send an invitation link from your Interactive Brokers profile to friends or business contacts for a chance to receive up to $200 reward for each successful referral. The referee needs to maintain $10,000 or more in their account. Please read the full terms and conditions. $10,000 Your can get 30% of the commission generated by each referred account for up to $200.00. Referred clients must maintain at least $10,000 or USD equivalent in their account. 1 year from the account opening date. Interactive Brokers Referral Program none
BMO InvestorLine If you (an existing BMO InvestorLine client) refer a new client to BMO InvestorLine and they open an account with at least $5,000 the referrer and the referee may both be eligible to receive $50 cash. To qualify the referee must use the email of the referrer that is linked to their BMO InvestorLine account. See terms and conditions for full details. $5,000 You(referrer): $50; Your Friend(referee): $50 Payout occurs 45 days after minimum 90 day holding period (subject to conditions). BMO InvestorLine Refer-a-Friend January 5, 2021

Expired Offers
Last Updated: Apr. 01, 2020 15:55PT

Transfer Fee Promotions

Company Brief Description Maximum Transfer Fee Coverage Amount Minimum Deposit Amount for Transfer Fee Eligibility Details Link Deadline
Move your brokerage account to Questrade and they’ll cover the transfer-out fee up to $150. $150 n/a Transfer Fee Promo none
Transfer $15,000 or more to RBC Direct Investing and they will pay up to $200 in transfer fees. $200 $15,000 Transfer Fee Rebate Details none
Transfer $15,000 or more into a new HSBC InvestDirect account and you may be eligible to have up to $152.55 in transfer fees covered. $152.55 $15,000 Confirmed via email contact with HSBC InvestDirect Rep. Contact client service for more information. none
Transfer $15,000 or more to Qtrade Investor from another brokerage and Qtrade Investor may cover up to $150 in transfer fees. See terms and conditions for more details. $150 $15,000 Transfer Fee Rebate none
Transfer $20,000 or more to a National Bank Direct Brokerage account and they will pay up to $135 plus taxes in transfer fees. $135 $20,000 Transfer Fee Rebate none
Transfer at least $25,000 or more in new assets to TD Direct Investing when opening a new account and you may qualify to have transfer fees reimbursed up to $150. Be sure to contact TD Direct Investing for further details. $150 $25,000 Transfer Fee Promo Contact client service for more information (1-800-465-5463). none
Transfer $25,000 or more into a CIBC Investor’s Edge account and they will reimburse up to $135 in brokerage transfer fees. Clients must call customer service to request rebate after transfer made. $135 $25,000 Confirmed with reps. Contact client service for more information (1-800-567-3343). none
BMO InvestorLine Open a new qualifying account with BMO InvestorLine or fund a qualifying existing account and you may be eligible to have transfer fees covered up to $200. Contact client service for more details. $200 Contact client service for more information Contact client service for more information (1-888-776-6886) none

Expired Offers
Disnat Desjardins Online Brokerage is offering up to $150 to cover the cost of transfer fees from another institution. To be eligible, new/existing clients need to deposit $10,000 into a Desjardins Online Brokerage account. You’ll have to call 1-866-873-7103 and mention promo code DisnatTransfer. See details link for more info. $150 $10,000 Disnat 1% Commission Credit Promo January 8, 2020
Last Updated: Apr. 01, 2020 15:47PT

Other Promotions

Company Brief Description Minimum Deposit Amount Required Details Link Deadline
Submit your information via the Hardbacon website to be referred to National Bank Direct Brokerage. Open and fund a qualifying account and you may receive up to 20 commission-free trades and discounted trading commissions. Be sure to read full terms and conditions. n/a Hardbacon Free Trade Promo none
Disnat Desjardins Online Brokerage is offering $50 in commission credits for new Disnat Classic clients depositing at least $1,000. See terms and conditions for full details. $1,000 Broker@ge 18-30 Promotion none
Scotia iTrade Scotiabank StartRight customers can receive 10 commission-free trades when investing $1,000 or more in a new Scotia iTrade account. Trades are good for use for up to 1 year from the date the account is funded. Use promo code SRPE15 when applying (in English) or SRPF15 when applying in French. Be sure to read full terms and conditions for full details. $1,000 StartRight Free Trade offer none

Expired Offers
Last Updated: Apr. 01, 2020 15:49PT

Digital Advice + Roboadvisor Promotions

Robo-advisor / Digital advisor Offer Type Offer Description Min. Deposit Reward / Promotion Promo Code Expiry Date Link
Discounted Management Open and fund a new Questrade Portfolio IQ account with a deposit of at least $1,000 and the first month of management will be free. For more information on Portfolio IQ, click the product link. $1,000 1st month no management fees KDKFNBBC None Questrade Portfolio IQ Promo Offer
Cash Back Open and fund a new or existing SmartFolio account with at least $1,000 and you could receive 0.5% cash back up to $1000. Use promo code PROMO1000 when opening a new account. See terms and conditions for full details. This offer can be combined with the refer-a-friend promotion. $1,000 0.5% cash back to a maximum of $1000. PROMO1000 January 2, 2020 SmartFolio Cash Back Promo
Discounted Management Open a new account with BMO SmartFolio and receive one year of management of up to $15,000 free. See offer terms and conditions for more details. $1,000 1 year no management fees STSF April 30, 2019 SmartFolio New Account Promotion
Cash Back – Referral BMO SmartFolio clients will receive $50 cash back for every friend or family member who opens and funds a new SmartFolio account. Friends and family referred to SmartFolio will receive $50 cash back for opening and funding an account, plus automatic enrollment into SmartFolio’s mass offer in market at the time. See offer terms and conditions for more details. $1,000 $50 cash back (referrer) $50 cash back (referee) Unique link generated from SmartFolio required. None SmartFolio Website
Transfer Fee Coverage Transfer at least $25,000 into Virtual Wealth when opening a new account and you may be eligible to have up to $150 in transfer fees covered by Virtual Wealth. $25,000 up to $150 in transfer fees covered None None Contact customer service directly for more information.
Last Updated: Apr. 01, 2020 15:54PT

Offers for Young Investors

Brokerage Offer Type Eligible Age Range / Client Segment Offer Description Min. Deposit Expiry Date Link
Student Pricing Clients with CIBC Smart™ Account for students $5.95 per trade and zero annual account fees not required None CIBC Student Pricing
Broker@ge 18-30 18-30 years old investors Benefits: * 5 free transactions (Minimum deposit of $1,000 required) * No inactivity fees * No asset minimum to maintain for free registered accounts * Exclusive events * Disnat Mobile App $1,000 None Broker@ge 18-30
Offers for professionals & Students Students in selected fields of study Professionals and students in the below fields can benefit from a reduced pricing structure: * Engineering students * Legal, accounting and business students * Healthcare students * Health sciences students * Nursing students Benefits: * $5.95 commission on equities * $0 commission on ETFs * $0 annual administration fee not required None NBDB Student Pricing
Young investor pricing 18-30 years old investors Benefits: * $7.75 commissions for stock and ETF trades * No account minimums * No quarterly admin fees min. $50 a month through pre-authorized contributions. None Young Investor Pricing
Waiver of account maintenance fee Clients who have RBC Student account, currently or in the past 5 years. The Maintenance Fee ($25 per quarter) is waived, regardless of the account balance. not required None Zero Account Management Fee
Young Investors Offer Clients below 26 years old Low activity account administration fee and the RSP account administration fee are waived. not required None Young Investors Offer
Zero Account Administration Fee Clients below 26 years old The account administration fee ($24.95 per quarter) is waived. not required None $0 Account Administration Fee
Last Updated: Apr. 01, 2020 15:54PT
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Discount Brokerage Weekly Roundup – March 23, 2020

The most fundamental view of how the stock market works is a balance between supply and demand. As the past few weeks have now shown, there are clearly some places where there’s an oversupply and some places, like grocery stores and phone lines, where demand has surged. Even so, it’s important to remember, especially at the beginning of spring, that growth is a force that will happen and that life will find a way.

This edition of the Roundup will be shorter than usual, as the one big story that matters and is on everyone’s mind is COVID-19. In particular, we will highlight the responses to the COVID-19 crisis that different Canadian discount brokerages have posted to their websites and what interesting things have emerged as a result. Not departing too far from the norm, we’ve also corralled comments from DIY investors on Twitter and in the investor forums.

Canadian Discount Brokerages Provide COVID-19 Updates

It’s safe to say, almost everyone is impacted by COVID-19 and Canadian online discount brokerages are no exception.  Over the past two weeks, there have been a slew of updates from most of Canada’s discount brokerages informing their clients of how they are prepared to provide support during this extraordinary time.

The overall theme emerging from these various messages is that DIY investors looking to get in touch with their online brokerage should be prepared to wait.

Call volumes are up and so too are volumes on other channels, such as email.  The net impact is that systems are currently overwhelmed and investors will face delays. At a time when markets are facing unprecedented volatility and market circuit breakers are being tripped, systems are particularly vulnerable to being unable to support the flood of actions that normally would be quite low.

While many market observers, including those who advise passive investment strategies, are doing their best not to look at markets or even to sell off investments, there is only so much “loss” that investors are prepared to take in the face of a totally unprecedented event. There have been financial crises and recessions before, but nothing at the speed and scale at which COVID-19 is moving.

As such, this pandemic is testing the planning and resourcefulness of all online brokerages. In reviewing the different responses from Canadian discount brokerages, the messages that some chose to provide came from the parent bank, if they were bank-owned brokerages, whereas some came directly from the online brokerage themselves.

Here are some interesting and important highlights from the COVID-19 messages posted on Canadian discount brokerage websites:

BMO InvestorLine

BMO InvestorLine referenced the features and service options that can be accessed online, as well as their modified call centre hours. Although their message was focused primarily on service, they also pointed site visitors to the BMO parent page on COVID-19 which had more general information.

CIBC Investor’s Edge

At the time of publishing, the CIBC Investor’s Edge was displaying an alert for website visitors to expect higher than normal wait times on call centre channels. Also, they were encouraging individuals who wanted to open an account to consider doing so using their online account open feature.

Interactive Brokers

Though this message came from the head of Interactive Brokers (and thus not a message directly referencing to Interactive Brokers Canada), it nonetheless acknowledged the global nature of this online brokerage. The CEO’s message mentioned that Interactive Brokers has invested significantly in the robustness of their trading systems, and even in light of the heightened volatility, they are confident in their capacity to operate. Interestingly, they revealed that they have multiple fail-over options for running their organization remotely, should one of their trading operation centres go down.

National Bank Direct Brokerage

National Bank Direct Brokerage directed users on their website to an announcement from the parent brand which detailed a reduction in branch hours and, in some cases, temporary closure of branches to minimize in-person contact. There was also a link provided to a Facebook live video answering questions about the market volatility.

Qtrade Investor

Qtrade Investor reiterated their commitment to providing service to their clients and mentioned plans put in place to enable call centre staff to work remotely should it be necessary. In addition, they highlighted services that would be available for investors to access online and provided a couple of articles that helped to explain market volatility.

Questrade

Questrade’s message, like those from its peers, indicated the increased wait times on their client service channels. Importantly, they mentioned that they are allowing document drop-offs only at it their Toronto retail location and are encouraging customers to submit documentation online instead.

RBC Direct Investing

RBC Direct Investing’s COVID-19 message contained important information on their response plan, as well as some of the issues they are encountering. While they did specifically mention telephone wait times as an issue, they also directly referenced the fact that they have been fielding lots of interest for new account opens which have added to delays and wait times. Importantly for documents that need to be submitted to RBC Direct Investing by mail, they are still available to receive those documents.

Scotia iTRADE

The COVID-19 response statement on the Scotia iTRADE points visitors to the COVID-19 information section of their parent brand, Scotiabank. This landing page contains a substantial amount of information about the Coronavirus, as well as important personal financial tips and updates on what the bank is doing to mobilize. In the note from their CEO, it was also revealed that in the past week, delays to their system were, in part, the result of their call centres receiving close to 80,000 calls per day, with calls to mortgage and loan teams up 500 percent.

Expectedly, things work differently at different online brokerages, and just because statements do not appear on websites does not mean or imply that steps are not being taken or communicated to clients or stakeholders. The statements on COVID-19 responses ranged between very matter-of-fact and somewhat inspirational in tone. There were messages which, encouragingly, recognized the efforts of call centre and customer-facing staff who are working hard to service clients at this time, as well as to clients for their patience.

In spite of the different messages, there were two recurring themes: that Canadian online brokerages (and financial services providers) stand ready to help customers and that they believe we will get through this together. These are key messages to remember – even for those who may be stuck on hold for what seems like an eternity. Waiting in lines might be the new normal for some time and it is simply a reminder of the fact that as digital as things are with online trading, there is still a large part of this industry that is driven by and relies on people being there.

Discount Brokerage Tweets of the Week

 

From the Forums

Time and Time Again

On Reddit, users engaged in a lively discussion around a video on whether this market crash may or may not be different from those before. Redditors go back and forth on the narrative being constructed around this event in this post.

Ramping Up While Hunkering Down

In this post, Redditors discuss the merits and drawbacks of putting money saved by working from home and social distancing back into the stock market. Other users weigh in on how their plans for adjusting to ever-changing circumstances are going.

Into the Close

Another new week, and another start with Dow Futures hitting the “limit down.” There are currently no signs that trading will be any less volatile this week, as the largest economies in the US go into lockdown. Fortunately (or unfortunately), civil society and private industry have mobilized faster than many governments to make up for lost ground. Our hope is that all of our readers, their loved ones and the communities in which they call home stay calm, safe and healthy. Please remember to thank all of the front line workers – from hospitals to grocery stores – who are working so hard to keep us all afloat.


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Discount Brokerage Weekly Roundup – March 16, 2020

To paraphrase a quote from Bad Boys, things just got very real. Markets are already in unprecedented territory with record volatility and anyone who looks at the hard right edge of a chart might be seeing just how important having some kind of visibility into the future is to financial markets. Let’s just say, capital is doing some major social distancing from risk right about now.

In this edition of the Roundup, we’ll keep things shorter than usual. In the spotlight, the latest online brokerage rankings are out – dial in for a look at which online brokerages continued to score well and which have room to improve. From there we provide a quick deals update, and then relay commentary from DIY investors on Twitter (viewer discretion advised) and from the forums.

More Canadian Discount Brokerage Rankings

Just because major league sports are on hold, doesn’t mean sports metaphors need to be. The latest rankings of Canadian discount brokerages were launched last week and in case you were distracted by other headlines, there was a familiar name taking the top spot.

Financial services research firm, Surviscor, announced their latest Canadian discount brokerage review, which is actually a compilation of four separate reviews conducted. The four areas that were measured as part of the inaugural edition of the “Canadian Digital Brokerage scorCard” include online experience, mobile experience, service experience, and cost of services.

In total, 11 Canadian online brokers were assessed as part of this combined ranking, with Qtrade Investor coming out on top of this set of rankings with a score of 91 percent, followed by Questrade at 85 percent, and TD Direct Investing at 73 percent, to round out the top three firms.

When viewed through a combined lens that looks extensively at “experience,” it is important for DIY investors to understand what that refers to and to consider that the word can mean different things to different people. As cited in their announcement, Surviscor reviewed “over 7000 objective usage-related criteria questions” at each online brokerage (which is a lot of questions!), so there was considerable ground covered in capturing different facets of the DIY investor experience.

The net result of the various analyses conducted paints an interesting picture of the Canadian online brokerage marketplace. To begin with, these rankings suggest that despite having deeper pockets and resources, simply being an online brokerage arm of a big five bank in Canada doesn’t necessarily translate into a great experience or value for investors. While TD Direct Investing (73 percent) and RBC Direct Investing (71 percent) were relatively even in terms of their performance, they were significantly higher than BMO InvestorLine, CIBC Investor’s Edge, and Scotia iTRADE.

In contrast, Questrade, one of Canada’s most popular non-bank-owned online brokers, scored 85 percent. Although Qtrade Investor’s parent is technically not a bank per se (the parent to Qtrade Investor, Aviso Wealth, is owned by Desjardins Group – a financial cooperative) it does have some very strong financial support. Coincidentally, the other online brokerage owned by Desjardins Group, Desjardins Online Brokerage, also managed to land within the top five online brokerages.

For Canadian DIY investors, the extremely volatile markets are likely to push many to the sidelines – if not heading for the exits. Traders and bolder investors, on the other hand, are coming back to these markets. Interestingly, the features and experiences that active traders turn to for research and decision making will undoubtedly come into play in these market conditions. The biggest and most important one of those features, however, is uptime. And, while it is difficult (perhaps not advisable) for any online brokerage to report 100 percent uptime, there is a trail of commentary on social media that gets formed when online brokerage systems falter or fail altogether.

Against the current backdrop of extreme volatility and uncertainty, there are clearly investors willing to step into the market. That said, the latest online brokerage rankings were compiled during relatively positive and less-volatile times and so it will be very interesting to see how current market conditions impact the rankings in 2021.

Quick Deal Update

In spite of the market meltdown, perhaps because of it, stocks are being repriced. As challenging as it is for society and traders alike to make sense of what is unfolding, a little piece of good news is that the cash back offer from BMO InvestorLine is being extended.

Originally scheduled to expire at the beginning of March, the cash back promotion from BMO InvestorLine has been extended to the beginning of June.

For DIY investors brave enough to step into this market, there are still deals available from several Canadian discount brokerages. March is still going to be a time of volatility for online brokerage deals though, with offers from RBC Direct Investing and Qtrade Investor set to expire at the end of the month.

With such a dynamic situation unfolding, perhaps the moves by central banks offer a hint of what Canadian online brokerages need to do in order to get attention in these wild times: extraordinary measures.

Although just speculation, perhaps a big deal is what is needed to help encourage investor confidence. Even better if it came with coordinated action.

Discount Brokerage Tweets of the Week

From the Forums

The Road Less Traveled

A young Redditor turns to the forum for advice on alternative ways to diversify their assets without investing in the stock market. Fellow forum users point him towards local investment opportunities and offer their advice.

Déjà Trade?

A forum user points out the apparent differences between the most recent market correction and that from 2016 in this post.  A lively discussion on the state of the markets and the impact on individual investors follows.

Into the Close

At this point, March Madness has taken on a totally different connotation. For DIY investors, the panic selling is creating all kinds of volatile market conditions, some of which would certainly warrant the purchase of toilet paper. As we collectively move into this social and economic experiment in real time, there will soon be many more investors at home – by force or choice – watching and trading markets. Wherever things go from here, we hope all of you are practicing sound risk management and taking things quantitatively easy.

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Discount Brokerage Weekly Roundup – March 2, 2020

March is now here and while March Madness is synonymous with college basketball, it seems to sum up the sentiment in the stock market as fears about global economic slowdowns and uncertainty around COVID-19 continue to spread. Also at a fever pitch: deals from Canadian online brokerages at the RSP contribution deadline.

In this edition of the Weekly Roundup, we kick things off by looking at the best news coming out of the world of DIY investing this month: deals and promotions activity. From there, a review of the recent trading outage and how that serves as a constant reminder of the risks of trading online. As always, we’ve gathered colourful comments from investors on Twitter and in the investor forums.

Deals Marching On

The beginning of this month saw the apex of the number of offers that Canadian discount brokerages had for DIY investors. With offers from big bank-owned online brokerages and the smaller competitors, the race to RSP season meant a lot of selection for DIY investors to be able to choose from. Transitioning into March, however, there will almost certainly be a significant contraction in the number of promotions.

In terms of deals that expired at the beginning of March or that are set to expire during March, one common element is that most of these offers are from the bigger bank-owned online brokerages. Deals from BMO InvestorLine, TD Direct Investing, RBC Direct Investing, Scotia iTRADE, and CIBC Investor’s Edge are all set to expire in March, with the latest of them being the commission-free trade offer from RBC Direct Investing. In addition, recent online brokerage award winner Qtrade Investor will also see their deal expire at the end of March.

For consumers, the money conversation is still very much active and happening as we ramp up to the income tax filing deadline at the end of April.

What this means is that there are going to be a lot of Canadians with funds available to either direct towards investing or to keep safe somewhere while the market volatility continues to grip stock markets. Against this backdrop, the acquisition of SimpleTax by WealthSimple in 2019 is a particularly savvy example of being able to find a place that many of their potential key customers would be going to in order to make decisions about managing their wealth. And, make no mistake about it, tax planning is a key part of wealth management.

It will be interesting to see how Wealthsimple – in particular Wealthsimple Trade – benefits from this kind of software partnership. With an enormous amount of data being available from tax returns – including household income, investments, and more – there are a number of marketing possibilities with respect to understanding who might be interested in a wealth service provider.

Cycling back to the deals and promotions available for DIY investors, one new offer did surface at the outset of the month – a small commission-free trade offer from Virtual Brokers. In response to the launch of their new mobile app, Virtual Brokers is offering up 5 commission-free trades in exchange for completing a survey and downloading their new mobile app. Although it is small, it is a positive sign that Virtual Brokers is stepping back into the spotlight after having maintained a relatively quiet presence after its acquisition by CI Financial.

DIY investors continuing to think about and manage their financial well-being during the tax season indicates a bullish sign for deals and promotions for investors. That said, the backdrop of market meltdowns is going to make it considerably more difficult to attract DIY investors into the market. While some will see this dip as a buying opportunity, talk and fear of a recession or prolonged uncertainty is enough to keep investors at arm’s length. That reality might mean Canadian online brokerages will ramp up their efforts or incentives to attract gun-shy investors. Whether it is through investor education or using some well-timed, short term promotions, Canadian online brokerages will likely have a very bumpy beginning to spring season.

Wild Week of Market Outages

It’s (fortunately) not something DIY investors and traders see every day. This past week, a technical issue brought trading on Canadian stock exchanges to a grinding halt into the end of the day. No trades could be executed and as a result, lots of traders ended up frozen out and could only watch their trading screens broadcast error messages.

Were it some ho-hum week, it would still be bad, but on a week in which markets fell sharply, heightened emotions were already in play and this outage only amplified worries and concerns about market performance and integrity. Add into the mix the last business week heading into the RSP contribution deadline and it could hardly have been a worse confluence of events.

The fallout from the outage and heightened volume appeared to impact trading systems, and retail investors did not hold back in their dissatisfaction with the experience.

This is the second outage in two years at the TSX and a reminder that for online investing, there are many, many possible failure points for DIY investors to contend with. Whether that issue then contributed to a domino effect of systems issues at Canada’s online brokerages is tough to say. There were definitely messages that the change in price on Friday was actually relative to Wednesday’s closing price, since Thursday’s close technically didn’t happen.

With continued volatility in the immediate forecast, the benefactors are online brokerages who charge commissions. This is typically the kind of market that day traders love (because of the volatility) and that investors (even the nervous ones) tend to sell what they can or take profits off the table. And, that means trading, which means commissions.

Of course, if trading halts because of market technology failures or online brokerage failures, the ones impacted may include a higher number of active traders – the most valuable of the trading food chain for online brokerages in Canada.

Even if stock prices aren’t higher at the moment, stakes for online brokerages are.

Discount Brokerage Tweets of the Week

From the Forums

Upsides to Down Time?

With the effect of the coronavirus being felt in the markets, a Redditor asks fellow forum users to weigh in on how DIY investors have been responding in this post. A discussion ensues on timing the markets and how world events can affect ill-prepared, anxious investors.

The Fare-est of Them All

A forum user seeks advice on which online brokerage to use in this post. Fellow Redditors give advice on how to weigh out their options and how to invest while keeping risk tolerance in mind.

Into the Close

That’s a wrap on another wild week. Activity at the end of the market day on Friday was interesting – it may have been some optimism stepping back in or shorts looking to cover into the weekend. It’s clear that market direction is decidedly undecided. With debates raging over pullbacks versus corrections and the news cycle fixated on coronavirus, some seasoned investors are hoping to employ the same enthusiasm in the markets that is taking place in toilet paper and hand sanitizer aisles in Costco.

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Discount Brokerage Deals & Promotions – March 2020

*Updated March 9* Even though the markets might be in meltdown mode, one of the interesting features of the Canadian discount brokerage deal landscape is that there’s still solid ground for DIY investors in search of a good deal.

Most offers from Canada’s online brokers were timed around the RSP contribution deadline and though several will be expiring in the next few days, there are a number of big names that are staying in the deals and promotions mode through the end of this month.

There will certainly be turnover forecasted in the deals space. Even though TD Direct Investing extended the deadline for their cash back offer from Feb. 29th to March 3rd, the largest bank-owned online brokerage will be joining CIBC Investor’s Edge in winding down their promotion in the first week of March.

Later on in the month, RBC Direct Investing and Qtrade Investor have scheduled the end of their RSP campaigns. BMO InvestorLine does have their RSP offer scheduled to expire in the first week of March however if history is any indicator, there may be another offer coming after March 3rd. Finally, Scotia iTRADE peeled off a little bit early with their promo expiring at the end of February.

In terms of volatility, stock markets aren’t the only place where uncertainty reigns this month. With so much negative sentiment around stocks, it will be a real challenge to Canadian online brokerages to navigate getting DIY investors to step into a falling market. For most DIY investors, however, money is still on their minds – including during tax filing season – so for the right price (or promotion) – it could still be compelling enough to consider opening an online investing account. For that reason, it will be especially interesting to tune into deals and promotions activity this month.

Expired Deals

One deal officially concluded at the end of February and that was from Scotia iTRADE. Their historical cadence of promotions has changed so it is unclear when or if another large public offer will be launched to replace the cash back/free trade/commission drop combo offer.

Extended Deals

*Update: Mar. 9 – If you were worried you had missed out on BMO InvestorLine’s special cash back offer, then have no fear. Originally set to expire on March 3, the deal has now been extended until June 1. This means you have about three months to take advantage of this deal with the code SPARXCASH when you open a new qualifying account. See table below for additional details.*

Although it is only for a few more days into the month, the good news for last minute RSP contributors is that the TD Direct Investing cash back offer has been extended through to March 4th.

New Deals

Virtual Brokers has jumped back into the deals and promotions pool – with a catch. To presumably boost adoption and feedback on their recently launched revamped mobile app, Virtual Brokers is offering up 5 commission-free trades for downloading their app and complete a 3-minute survey about the app.

With a number of expiring offers early in March, we’ll be watching for something new to sprout up in time for spring.


Discount Brokerage Deals

  1. Cash Back/Free Trade/Product Offer Promotions
  2. Referral Promotions
  3. Transfer Fee Promotions
  4. Contests & Other Offers
  5. Digital Advice + Roboadvisor Promotions

Cash Back/Free Trade/Product Offer Promotions

Company Brief Description Minimum Deposit Amount Commission/Cash Offer/Promotion Type Time Limit to Use Commission/Cash Offer Details Link Deadline
Open and fund a new account (TFSA, Margin or RRSP) with at least $1,000 and you may be eligible to receive $88 in commission credits (up to 17 commission-free trades). Use promo code SPARX88 when signing up. Be sure to read terms and conditions carefully. $1,000 $88 commission credit 60 days Access this offer by clicking here: $88 commission-credit offer . For full terms and conditions, click here. none
Open and fund a new account (TFSA, Margin or RRSP) with at least $1,000 and you may be eligible to receive 5 commission-free trades. Use promo code 5FREETRADES when signing up. Be sure to read terms and conditions carefully. $1,000 5 commission-free trades 60 days 5 commission-free trade offer December 31, 2020
Scotia iTrade Open and fund a new Scotia iTrade account to be eligible for up to $1,500 in cash back and $6.99 commission pricing, or up to 500 free equity trades. The amount of cashback and free trades are dependent on the funding of your account. Take a look at the offer details link for further information. $5,000 Cash + discounted commissions, or free trades. $6.99 trades available until June 30, 2020; Cash or commission rebate for free trades available until July 31, 2020. iTrade Offer Details February 29, 2020
Open a new RBC Direct Investing account by March 27th and you may be eligible for 25 commission-free equity and ETF trades. You must deposit or transfer $5,000 in your account by May 8th, 2020 to be able to use this promotion. Make sure that the offer code MFTC2 is applied during account opening. As always, be sure to take a look at the terms and conditions for further details. $5,000 25 commission-free trades 1 year Commission-Free Offer Details March 27, 2020
Open and fund a qualifying new or existing account at TD Direct Investing with at least A) $15,000; B) $25,000; C) $100,000; D) $250,000 or E) $500,000 or more and you may be eligible to receive a cash back reward up to A) $100; B) $200; C) $300; D) $500 or E) $1,000. Use promo code RSPCash20 when applying online. Be sure to read full terms and conditions. A) $15,000 B) $25,000 C) $100,000 D) $250,000 E) $500,000 A) $100 B) $200 C) $300 D) $500 E) $1,000 Cash back will be deposited by Aug. 16, 2020. TD Direct Investing Promotion March 03, 2020
Open and fund a new qualifying account with at least $25,000 and you may qualify for one month of unlimited commission-free trades and up to one month free of an advanced data package. Use promo code ADVANTAGE14 when opening a new account. Be sure to read terms and conditions for full details. $25,000 commission-free trades for 1 month + 1 month of advanced data. 1 month Active Trader Program December 31, 2020
When you transfer funds from another account into a CIBC Investor’s Edge account with assets worth at least A) $25,000; B) $50,000; C) $100,000, you may be eligible to receive A) $100; B) $200; or C) $400 in cash back. A) $25,000 B) $50,000 C) 100,000+ A) $100 B) $200 C) $400 Cash back will be deposited between May 18 – September 17, 2020. CIBC Cash Back Offer Details March 4, 2020
Open and fund a new Qtrade account with at least A) $25,000; B) $50,000 C) $100,00; D) $500,000; E) $1M or D) $2M+ in new assets by March 31, 2020 and you may be eligible to receive a cash bonus of A) $75; B) $150; C) $400; D) $800; E) $1,500 or F) $2,000. Individuals who contribute more than $1,000 through pre-authorized contributions by December 31, 2020 may also be eligible to receive an extra $50. Use promo code QTRADECASH at sign up to qualify. Be sure to read full terms and conditions for more details. A) $25,000 B) $50,000 C) $100,000 D) $500,000 E) $1M F) $2M+ A) $75 B) $175 C) $400 D) $800 E) $1,500 F) $2,000 The cash award will be credited to your cash/margin account in the week of October 30, 2020. Qtrade Investor Q1 2020 Cash Back Offer March 31, 2020
BMO InvestorLine Open a new qualifying account at BMO InvestorLine with new assets worth at least A) $50,000; B) $100,000; C) $250,000; D) $500,000 or E) $1M+, and you may be eligible to receive a cash back reward of up to A) $250; B) $450; C) $800; D) $1,000 or E) $2,000. Use promo code SPARXCASH when registering to qualify. Be sure to read full terms and conditions. A) $50,000 B) $100,000 C) $250,000 D) $500,000 E) $1M+ A) $250 B) $450 C) $800 D) $1,000 E) $2,000 Cash back will be deposited week of December 14, 2020 BMO InvestorLine Cash Back Offer Details June 1, 2020

Expired Offers
Last Updated: Mar. 9, 2020 11:08PT

Referral Promotions

Company Brief Description Minimum Deposit Amount Incentive Structure Time Limit to Use Commission/Cash Offer Deposit Details Link Deadline
Refer a friend to Questrade and when they open an account you receive $25 cash back and they receive either A) $25; B) $50; C) $75; D) $100; or E) $250 depending on the amount deposited amount. Enter code: 476104302388759 during account sign up to qualify. Be sure to read the terms and conditions for eligibility and additional bonus payment structure and minimum balance requirements. A) $1,000 B) $10,000 C) $25,000 D) $50,000 E) $100,000+ $25 cash back (for referrer per referral; $50 bonus cash back for every 3rd referral) For referred individuals: A) $25 cash back B) $50 cash back C) $75 cash back D) $100 cash back E) $250 cash back Cash deposited into Questrade billing account within 7 days after funding period ends (90 days) Refer a friend terms and conditions Code Number: 476104302388759 none
Scotia iTrade If you refer a friend/family member who is not already a Scotia iTRADE account holder to them, both you and your friend get a bonus of either cash or free trades. You have to use the referral form to pass along your info as well as your friend/family members’ contact info in order to qualify. There are lots of details/conditions to this deal so be sure to read the details link. A) $10,000 B) $50,000+ A) You(referrer): $50 or 10 free trades; Your “Friend”: $50 or 10 free trades (max total value:$99.90) B) You(referrer): $100 cash or 50 free trades; Your “Friend”: $100 cash or 50 free trades (max total value: $499.50) 60 days Refer A Friend to Scotia iTrade tbd
If you (an existing Qtrade Investor client) refer a new client to Qtrade Investor and they open an account with at least $1,000 the referrer and the referee may both be eligible to receive $25 cash. See terms and conditions for full details. $1,000 $25 cash back (for both referrer and referee) Cash deposited at the end of the month in which referee’s account funded Refer A Friend to Qtrade Investor none
You can send an invitation link from your Interactive Brokers profile to friends or business contacts for a chance to receive up to $200 reward for each successful referral. The referee needs to maintain $10,000 or more in their account. Please read the full terms and conditions. $10,000 Your can get 30% of the commission generated by each referred account for up to $200.00. Referred clients must maintain at least $10,000 or USD equivalent in their account. 1 year from the account opening date. Interactive Brokers Referral Program none
BMO InvestorLine If you (an existing BMO InvestorLine client) refer a new client to BMO InvestorLine and they open an account with at least $5,000 the referrer and the referee may both be eligible to receive $50 cash. To qualify the referee must use the email of the referrer that is linked to their BMO InvestorLine account. See terms and conditions for full details. $5,000 You(referrer): $50; Your Friend(referee): $50 Payout occurs 45 days after minimum 90 day holding period (subject to conditions). BMO InvestorLine Refer-a-Friend January 5, 2021

Expired Offers
Last Updated: Feb. 28, 2020 17:13PT

Transfer Fee Promotions

Company Brief Description Maximum Transfer Fee Coverage Amount Minimum Deposit Amount for Transfer Fee Eligibility Details Link Deadline
Move your brokerage account to Questrade and they’ll cover the transfer-out fee up to $150. $150 n/a Transfer Fee Promo none
Transfer $15,000 or more to RBC Direct Investing and they will pay up to $200 in transfer fees. $200 $15,000 Transfer Fee Rebate Details none
Transfer $15,000 or more into a new HSBC InvestDirect account and you may be eligible to have up to $152.55 in transfer fees covered. $152.55 $15,000 Confirmed via email contact with HSBC InvestDirect Rep. Contact client service for more information. none
Transfer $15,000 or more to Qtrade Investor from another brokerage and Qtrade Investor may cover up to $150 in transfer fees. See terms and conditions for more details. $150 $15,000 Transfer Fee Rebate none
Transfer $20,000 or more to a National Bank Direct Brokerage account and they will pay up to $135 plus taxes in transfer fees. $135 $20,000 Transfer Fee Rebate none
Transfer at least $25,000 or more in new assets to TD Direct Investing when opening a new account and you may qualify to have transfer fees reimbursed up to $150. Be sure to contact TD Direct Investing for further details. $150 $25,000 Transfer Fee Promo Contact client service for more information (1-800-465-5463). none
Transfer $25,000 or more into a CIBC Investor’s Edge account and they will reimburse up to $135 in brokerage transfer fees. Clients must call customer service to request rebate after transfer made. $135 $25,000 Confirmed with reps. Contact client service for more information (1-800-567-3343). none
BMO InvestorLine Open a new qualifying account with BMO InvestorLine or fund a qualifying existing account and you may be eligible to have transfer fees covered up to $200. Contact client service for more details. $200 Contact client service for more information Contact client service for more information (1-888-776-6886) none

Expired Offers
Disnat Desjardins Online Brokerage is offering up to $150 to cover the cost of transfer fees from another institution. To be eligible, new/existing clients need to deposit $10,000 into a Desjardins Online Brokerage account. You’ll have to call 1-866-873-7103 and mention promo code DisnatTransfer. See details link for more info. $150 $10,000 Disnat 1% Commission Credit Promo January 8, 2020
Last Updated: Feb. 28, 2020 17:15PT

Other Promotions

Company Brief Description Minimum Deposit Amount Required Details Link Deadline
Submit your information via the Hardbacon website to be referred to National Bank Direct Brokerage. Open and fund a qualifying account and you may receive up to 20 commission-free trades and discounted trading commissions. Be sure to read full terms and conditions. n/a Hardbacon Free Trade Promo none
Disnat Desjardins Online Brokerage is offering $50 in commission credits for new Disnat Classic clients depositing at least $1,000. See terms and conditions for full details. $1,000 Broker@ge 18-30 Promotion none
Scotia iTrade Scotiabank StartRight customers can receive 10 commission-free trades when investing $1,000 or more in a new Scotia iTrade account. Trades are good for use for up to 1 year from the date the account is funded. Use promo code SRPE15 when applying (in English) or SRPF15 when applying in French. Be sure to read full terms and conditions for full details. $1,000 StartRight Free Trade offer none

Expired Offers
Last Updated: Feb. 28, 2020 17:15PT

Digital Advice + Roboadvisor Promotions

Robo-advisor / Digital advisor Offer Type Offer Description Min. Deposit Reward / Promotion Promo Code Expiry Date Link
Discounted Management Open and fund a new Questrade Portfolio IQ account with a deposit of at least $1,000 and the first month of management will be free. For more information on Portfolio IQ, click the product link. $1,000 1st month no management fees KDKFNBBC None Questrade Portfolio IQ Promo Offer
Cash Back Open and fund a new or existing SmartFolio account with at least $1,000 and you could receive 0.5% cash back up to $1000. Use promo code PROMO1000 when opening a new account. See terms and conditions for full details. This offer can be combined with the refer-a-friend promotion. $1,000 0.5% cash back to a maximum of $1000. PROMO1000 January 2, 2020 SmartFolio Cash Back Promo
Discounted Management Open a new account with BMO SmartFolio and receive one year of management of up to $15,000 free. See offer terms and conditions for more details. $1,000 1 year no management fees STSF April 30, 2019 SmartFolio New Account Promotion
Cash Back – Referral BMO SmartFolio clients will receive $50 cash back for every friend or family member who opens and funds a new SmartFolio account. Friends and family referred to SmartFolio will receive $50 cash back for opening and funding an account, plus automatic enrollment into SmartFolio’s mass offer in market at the time. See offer terms and conditions for more details. $1,000 $50 cash back (referrer) $50 cash back (referee) Unique link generated from SmartFolio required. None SmartFolio Website
Transfer Fee Coverage Transfer at least $25,000 into Virtual Wealth when opening a new account and you may be eligible to have up to $150 in transfer fees covered by Virtual Wealth. $25,000 up to $150 in transfer fees covered None None Contact customer service directly for more information.
Last Updated: Feb. 28, 2020 17:15PT
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Discount Brokerage Weekly Roundup – February 24, 2020

Deadline to RSP contribution is almost here and it’s prime time for DIY investors to go shopping for an online brokerage. Of course, retail investors aren’t the only ones shopping around, these days it seems that online brokerages are on the minds of more than just investors.

In this edition of the Roundup, there’s really only one big story in the online brokerage space that warrants the spotlight, namely the big acquisition of the online brokerage E*Trade in the US. Keep reading for more information on the deal, as well as what that transaction could signal for Canadian discount brokerages and DIY investors. Also, in the lead up to the RSP contribution deadline, Twitter is a great place to monitor the ‘stress test’ on Canadian online brokerages and the volume of interest that generates intriguing consequences for customer service experiences. Be sure to check out the forum chatter too for good measure.

Morgan Stanley Acquires E*Trade

This past week, another watershed moment occurred in the evolving story of online investing and trading, and yet again, it happened in the United States.

One of the largest and storied investment banks in the US – Morgan Stanley – acquired one of the best-known online brokerages in the US, E*Trade financial, in an all-stock deal that signaled an important move on the chess board for brokerage firms and the push from Wall Street into the retail financial services sector.

Unlike the recent acquisition of TD Ameritrade by rival Charles Schwab, the decision by Morgan Stanley to acquire E*Trade is a bit of a step change to the online brokerage battle. Most notably, an investment bank the size and pedigree of Morgan Stanley entering the game pits it against peers, J.P. Morgan and Goldman Sachs, in the push to diversify its business lines. With so many tech and fintech firms in the US jumping into the online brokerage business (including new entrants like Square), and with so many of them at the zero-commission price point, the ability to process the stock transaction appears to be effectively commoditized into a ‘standard’ option for many wealth management or financial services providers.

So, while the terms of the deal and the rhetoric surrounding the transaction are important, the bigger picture here is that there has been a tectonic shift in the industry which should only accelerate change coming to online brokerages here Canada.

The quote by the founder of the largest online brokerage on Earth, Charles Schwab, in 1971 puts this into perspective: “Why is the stock trading commission a percentage of the trade, when it is the same work for electrons to run down a wire for 1,000 shares of a $10 stock as it is for a $1000 stock?”

The funny thing about that quote is that in today’s terms, Canadian DIY investors are increasingly finding themselves (or will be) asking why in Canada do the electrons up north cost way more to run down a wire than they do in the US?

With recent downward revisions to their commission structures, several large online brokerages (such as National Bank Direct Brokerage, Desjardins Online Brokerage, and HSBC InvestDirect) have already figured out that the path forward entails embracing a lower commission structure. For other Canadian online brokerages, it will simply be a matter of time.

Factoring in what is taking place in the US online brokerage industry, the Canadian online brokerage industry is facing an existential moment: whether or not online investing – in particular making individual stock picks and ‘trading’ – matters as much to current and future generations of investors as it did to previous ones? Indeed, with alternatives like Roboadvisors, or set-it-and-forget-it passive ETFs, the requirement or pressure to pick individual names to stash in a portfolio is now significantly reduced. As such, the path forward for Canadian online brokerages, in particular, will not be an easy one.

Given the size of the Canadian market (the number of DIY investors and the demand for DIY investing), one likely scenario is that the online brokerage space here in Canada is likely to separate into a very small group of motivated companies, who are investing in the development and success of online brokerage, and the rest, who rely on convenience and inertia and who will do the ‘minimum’ to sustain that arm of the business.

Why Morgan Stanley jumped into online brokerage can be summed up by a quote from its CEO James Gorman, who stated in an interview with Barron’s, “It solidifies us in the workplace and gets us into direct digital in a big way. We’re not messing around.”  This, it seems, reflects a seriousness of sentiment – a hunger to grow and to win – that Canadian online brokerages will also have to adopt if they really want to stand out. 

Discount Brokerage Tweets of the Week

While this section of the Roundup generally flies under the radar, this past week and for the week ahead, it will be particularly useful to pay attention to Twitter to see how Canadian DIY investors and online brokerages are interacting into the RSP contribution deadline. In particular, there has been much attention given lately to the ‘mortgage stress test.’ However, when it comes to Canada’s discount brokerages, the one big stress test happens to be volume of activity.

In late 2018 and early 2019, when the crypto bubble and weed bubble frenzies were hitting feverish pitches, many Canadian online brokerages had problems keeping up with trading volumes, as well as interest from investors. Fast forward to the deadline of RSP season in 2020, and the convergence of markets starting to buckle under worries about the coronavirus, and there very well could be a perfect storm of investors trying to get access to their accounts only to hit an online or customer service delay.

As far as the previous week, those signs of stress are already starting to emerge, with Scotia iTRADE appearing to bear the brunt of negative publicity about wait times. That said, Twitter users are mentioning online brokerages – in particular bank-owned online brokerages – for the unflattering wait times or technical glitches being encountered. While there’s definitely a lot happening on Twitter these days, this space in particular will be worth keeping an eye on to see how Canada’s online brokerages fare in the week ahead.

From the Forums

Boom(er) or Bust

A forum user starts a lively discussion based on a newly released article claiming that Millennial wealth is lagging, and therefore so is Millennial investing. Fellow users weigh in with their personal generational experiences in this post.

Baby Got Back-Ups

A first-time parent seeks advice on how to set their kid up for success. Fellow Redditors give advice on account types, government programs, and how to make the most of gifts from grandparents in this post.

Into the Close

For veteran traders, sell-offs are no time to panic. In fact, experience teaches us that when opportunity presents itself, it’s best to be ready. And, this past week, there’s perhaps no better story of chance meeting preparation than a 42-year-old Zamboni driver, David Ayres, getting the nod to play goal, and win, for the Carolina Hurricanes. Yes, they beat the Leafs, but this is a story that has all the feels. So, stay prepared for the week ahead and here’s hoping you also come out ahead.

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Discount Brokerage Weekly Roundup – February 17, 2020

With Valentine’s Day and now with a shortened trading week for Family Day in Canada and President’s Day in the US, the weekend has been bookended with reasons to celebrate. For DIY investors, the sprint towards the RRSP contribution deadline may not offer roses and chocolates, but there are certainly some very sweet gifts being provided by Canadian discount brokerages for 2020 that investors can look forward to.

In this edition of the Roundup, we take a look at the big moves in original content that one online brokerage is making and what this means for both DIY investors as well as competitor firms who want to win mind share (and wallet share) in 2020. On the topic of winning, we also take a look stateside to see who’s winning the online brokerage competition there, now that trading commissions for stocks no longer exist. As always, we’ve got some great commentary from DIY investors on Twitter and the investor forums to cap things off.

RBC Direct Investing Flexes Content Muscle

With commission pricing on the chopping block here in Canada, online brokerages are (literally) getting creative with their approaches to win the attention of DIY investors.

In the lead up to RRSP season, one of Canada’s largest bank-owned online brokerages, RBC Direct Investing, has doubled down in the content department, by launching a special magazine edition of the investor content series “Inspired Investor” and escalated the brewing content battle between bank-owned brokers up a notch.

Against the backdrop of their 30th anniversary, RBC Direct Investing compiled and launched a special edition of Inspired Investor in magazine format and filled it insightful and educational topics for DIY investors, celebrities and (not surprisingly) ads for other related RBC wealth management services. Well-known figures in Canadian personal finance making an appearance in this issue include David Chilton (aka the Wealthy Barber), financial author Melissa Leong, and entrepreneur (and “Dragon”) Michele Romanow to name a few. Also featured in this issue are notable chefs, literati and a slew of investor education content. To boot, there is a crossword puzzle on finance.

At 60 pages long, this issue is certainly fitting for a 30th anniversary milestone; however, it also demonstrates the range of audiences and the volume of content that RBC Direct Investing is capable of producing. It is that latter point that should raise eyebrows, with RBC Direct Investing’s main competitor in the content sandbox (TD Direct Investing), as well as bank-owned peers and the traditional business media who are already facing an increasingly fragmented audience.

The launch of the magazine-ified issue of the Inspired Investor wasn’t the only notable development in RBC Direct Investing’s content push that appeared this month, however. Also on the radar was the announced launch of a podcast on investing called Money Moves (shoutout to Cardi) that was teased on Twitter, and which will be coming soon to Spotify. This is a joint effort between the Globe and Mail, RBC, and Melissa Leong.

Similar to Netflix, Amazon and Apple battling it out with one another for original content, the race between the biggest Canadian online brokerages is heating up on the content front.

TD Direct Investing, for example, has enjoyed a strong head start with a full video production unit that delivers MoneyTalk, which consists of video content and stories related to personal finance. That lead, however, is sure to be challenged by other financial services providers who see content as a vehicle to engage investors and give them a reason to continue to tune in.

Peer bank-owned online brokerages Scotia iTRADE and BMO InvestorLine have used social media more aggressively in late 2019 to try and steer eyeballs onto their respective brands. Those measures pale in comparison, however, to the latest moves by RBC Direct Investing (and more broadly by parent RBC).

Good content is hard to do well, and even harder to do consistently well, so the Inspired Investor flex by RBC Direct Investing is going raise the bar for other Canadian online brokerages to find an answer to that level of content production. While size and budget do matter to a degree, so does commitment to the importance of content.

Case in point: the much smaller but still very popular Wealthsimple (and their magazine) has done an outstanding job with respect to content production – including their advertising – despite being a fraction of the size of their competitors. Wealthsimple also has a magazine and blog that are updated regularly and feature interesting content.

Similarly, the Canadian Securities Exchange, the growing rival to the TSX/TSX-V also produces a podcast called #HashtagFinance which has made significant progress in delivering engaging financial conversations to investors via podcast (and through their in-house publication Public Entrepreneur magazine).

Content is definitely shaping up to be a kingmaker in 2020. The roll out of the latest Inspired Investor issue and the upcoming podcast Money Moves are likely just the first in a series of new content ventures launching for Canadian DIY investors this year. No doubt, the competition will be looking and listening carefully on how best to navigate around this new content battlefield.

Checking in State Side

With all of the noise related to the political climate in the United States, news related to the online brokerage industry can get eclipsed by scandals of one sort or another. It’s hard to believe, however, that it has already been more than four months since the avalanche in price drops that saw all major online brokers reduce their stock trading commissions to zero. Perhaps the biggest shocker, however, is that all online brokerages are a) still standing and b) continuing to push to grow.

Metrics released for January 2020 recently by Schwab (this past week), Interactive Brokers, and E*TRADE all point to increases in new accounts (some astoundingly so), assets, and trading activity with no slow down in feature development or deployment.

This past week, for example, Interactive Brokers, announced the launch of a new tool intended to make seeking out investing opportunities in bonds easier. The new “Bond Scanner” is available for public use, meaning that you don’t have to be a client of Interactive Brokers to do the research (only to trade via their platform). They’ve even been so bold as to issue their “bond challenge” to find a brokerage that can beat the pricing on bond trading.

Meanwhile, Schwab and TD Ameritrade, which are in the process of merging, continued to advance as the largest force (and biggest story) in the online brokerage space in the US. Schwab added 167 thousand new brokerage accounts in January (compared to Interactive Brokers’ 14.7 thousand new accounts and E*TRADE’s 40 thousand new accounts).

With lots of regulatory scrutiny and complexity in bringing TD Ameritrade and Schwab (and their respective businesses) under one roof, one competitor sees their shot to take advantage of the confusion and complexity by leaning into it aggressively.

On their recent investor conference call, E*TRADE’s CEO, Michael Pizzi, framed the merger of TD Ameritrade and Schwab as a chance to gain market share by stating: “We see a huge opportunity from anticipated industry consolidation. Even with the best executed combinations, all customers will not be satisfied with their experience being chosen for them, and we aim to win every dissatisfied relationship that comes out of the Ameritrade-Schwab transaction.”

Whether the market is picking up what E*TRADE is putting down remains to be seen. There appears to be an aggressive move by E*TRADE to diversify its sources of revenue to different types of service lines (not just online brokerage) and when it comes to active trader experience, it’s going to have tough competition from Interactive Brokers on a number of levels. Still, E*TRADE has focused on what it sees to be the Achilles heel of the ‘mega’ brokerage model.

There’s certainly lots to monitor in terms of activity in the US online brokerage space – especially as Schwab and Ameritrade wind their way through merger activities. Most interesting, however, will be the extent to which other players are going to have to step up their game and innovate their way through the juggernaut that will be the combined Schwab-Ameritrade super brokerage.

For Canadian DIY investors and the industry here, it will likely mean the pace of innovation witnessed south of the border will make features currently being rolled out in Canada seem antiquated and challenge online brokerages here to further justify the commission pricing being pegged to where it is currently.

Discount Brokerage Tweets of the Week

From the Forums

A Time to Gain, a Time to Lose

A DIY investor questions whether or not they should invest in the current market, as they are anxious about the potential risks associated with each situation. Fellow Redditors in this post take turns weighing in, providing advice on how they could proceed.

A Catch-Up Strategy that Cuts the Mustard

When it comes to saving for their children’s education, one Reddit user sought help in figuring out how best to make up for lost time. Fortunately, there were some great suggestions in this post on how best to tackle catching up on saving in an RESP.

Into the Close

That’s a wrap for another week. Though the week ahead is shortened, it is going to be a thrill ride. It’s earnings season and with less than two weeks to go before the RSP contribution deadline, this is about the time all of the procrastinators get just about ready to start their best Ferris Bueller. Have a profitable week!

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Discount Brokerage Weekly Roundup – February 10, 2020

If there’s one thing that get Canadians to forget about the weather in February for a moment, it’s the hype train that is the Oscars. Like the glitz and glamour of Hollywood’s biggest award, Canadian online brokerages are also enjoying some time in the spotlight, with special awards, rankings and recognition taking centre stage ahead of the RSP contribution deadline.

In this edition of the Roundup, we chronicle the latest online brokerage to be recognized by a ratings firm, this time for outstanding customer service. Next, we track the commission-free trading storm as it looks to land in the UK and what the global spread of this phenomenon could mean for Canada’s incumbent online brokerages. As usual, we’ve captured the entertaining (and sometimes savage) quips from DIY investors on Twitter and in the investor forums.

Questrade Recognized for Outstanding Service

After commission battles, a select few Canadian online brokerages are now battling it out over awards and accolades. The latest Canadian discount brokerage to be recognized by an award or ranking is Questrade, which this past week, was awarded DALBAR’s Seal of Service Excellence for the second consecutive year.

At a time when online brokerages in Canada are facing pressures to lower costs and commission pricing, one place where these kinds of pressures have emerged is in ‘client service.’ For that reason, it is noteworthy to see Questrade receive an award recognizing their customer service prowess.

Unlike rankings or ratings currently assessing Canadian online brokerages, such as the Globe and Mail online brokerage rankings or Surviscor’s rankings, the recognition received by Questrade comes after a thorough audit conducted by DALBAR on all aspects of customer service interactions. Included in the assessment of their customer service are categories such as security handling, expertise, attitude, and call flow. Interestingly, and perhaps of most relevance, is that Questrade also received high marks from Surviscor’s latest Brokerage Service Index, coming in second with a score of 90%.

Anecdotally, Questrade has managed to cover more ‘digital’ ground more effectively than many of their online brokerage peers, with a strong and constant presence on social media channels like Twitter, as well as on the DIY investor forums on Reddit.

When it comes to most products or services, it is often difficult to elicit a positive review from clients unless the service experience goes beyond exceptional. For Canadian discount brokerages, especially on public facing channels, there really isn’t anything rivaling the experience of an Instant Pot or Tesla; however that said, Questrade is one of two Canadian online brokerages that may typically win praise from investors. That is not to say that Questrade is perfect by any means; however, the sum total of the client experience via testimonials and recognition lean towards Questrade making positive strides with investors.

Heading into the RSP contribution deadline, as DIY investors shop around for a new online brokerage or place to park more of their assets, it would be a great test of customer service capacity to call and see what wait times are like to actually talk to a representative. Nothing quite beats the actual experience of kicking the tires on a brand, especially with the added volumes (and associated stress) of the busiest time of year.

Robinhood Heading for the UK

Never mind Megxit or Brexit, it seems like zero-commission trading giant Robinhood is making a Brentrance (can that be a thing?) in 2020 according to a recent article in the Financial Times published this past week.

Unlike in the US, Robinhood will be attempting to bring its brand of commission-free trading and style-heavy user experience to a market in which there are already several commission-free trading providers. The US online broker, which recently surpassed a valuation of just under $8B USD, is also aggressively courting the mindshare of millennial investors with their daily financial news podcast.

With the rise of zero-commission trading taking place in the UK as well as in the US, and with signs of commission-free trading starting to appear in the Canadian online brokerage market as well, it will simply be a matter of time before the kind of pricing that is quickly spreading to international markets becomes standard here in Canada. Against the backdrop of zero-commission pricing showing up around the globe, DIY investors here in Canada are going to be raising their expectations as to what their premium commission rates come with. What that means is that bank-owned brokerages in particular are facing a very high set of expectations by pricing their commission rates at approximately $10 per trade. In the stock market, analysts warn of valuations that reflect high expectations from investors (aka Tesla this past month).

With such high expectations, any shortcoming is bound to attract an outsized amount of negative attention. An example of this is clear to see in the Twitter chatter over the past two weeks for TD Direct Investing and what investors said when that trading platform went down twice. Similarly, long wait times at Scotia iTRADE call centres continue to be a source of angst for clients who turn to Twitter with examples of wait times that stretch into dozens of minutes (or even into hours) before getting a hold of an agent. If commission rates are set high, so too will expectations for value.

Robinhood, for its part, has also faced a number of technology and service delivery hiccups. There are dozens of examples on Twitter of unhappy comments from customers. The difference, however, is not that something inevitably went wrong with an online provider, but rather what consumers understood would be the ‘trade-off’ when reducing pricing. That said, even at the zero-commission rate, the user experience, technology, fractional shares and other premium features continue to appeal to the strong core demographic that Robinhood is aiming to acquire.

Now that they have created competitors out of the largest online brokerages in the US, the timeline for them to look further afield has accelerated. With plans to roll out in the UK now well underway, and Australia on the horizon, the conversation about commission-free trading coming to Canada could come from any of the growing number of firms worldwide. Hindsight is said to be 20/20 and for the Canadian online brokerages, this year it might actually be the year they start looking back over their shoulder to see who else is planning to settle down in Canada.

Discount Brokerage Tweets of the Week

From the Forums

Mr. Worldwide

A Redditor wonders if their diverse portfolio is worth the struggle, noting “if the US market falls, wouldn’t that lead to a global crisis anyway?” Fellow forum users weigh in on the benefits and drawbacks of hedging one’s bets across markets here.

Miss Americana

A user wonders which market is the best choice to buy a cross-listed stock from: American or Canadian? Fellow Redditors advise on the taxation and other issues surrounding the purchase here.

Into the Close

That’s it for another edition of the Roundup. Staying on theme for the Oscars, like the markets, there are bound to be a few surprises this week. However, nothing will be quite as dramatic as watching what’s going to happen to Tesla short sellers. Happy trading!