Category: Discount Brokerage News

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Discount Brokerage Weekly Roundup – March 16, 2020

To paraphrase a quote from Bad Boys, things just got very real. Markets are already in unprecedented territory with record volatility and anyone who looks at the hard right edge of a chart might be seeing just how important having some kind of visibility into the future is to financial markets. Let’s just say, capital is doing some major social distancing from risk right about now.

In this edition of the Roundup, we’ll keep things shorter than usual. In the spotlight, the latest online brokerage rankings are out – dial in for a look at which online brokerages continued to score well and which have room to improve. From there we provide a quick deals update, and then relay commentary from DIY investors on Twitter (viewer discretion advised) and from the forums.

More Canadian Discount Brokerage Rankings

Just because major league sports are on hold, doesn’t mean sports metaphors need to be. The latest rankings of Canadian discount brokerages were launched last week and in case you were distracted by other headlines, there was a familiar name taking the top spot.

Financial services research firm, Surviscor, announced their latest Canadian discount brokerage review, which is actually a compilation of four separate reviews conducted. The four areas that were measured as part of the inaugural edition of the “Canadian Digital Brokerage scorCard” include online experience, mobile experience, service experience, and cost of services.

In total, 11 Canadian online brokers were assessed as part of this combined ranking, with Qtrade Investor coming out on top of this set of rankings with a score of 91 percent, followed by Questrade at 85 percent, and TD Direct Investing at 73 percent, to round out the top three firms.

When viewed through a combined lens that looks extensively at “experience,” it is important for DIY investors to understand what that refers to and to consider that the word can mean different things to different people. As cited in their announcement, Surviscor reviewed “over 7000 objective usage-related criteria questions” at each online brokerage (which is a lot of questions!), so there was considerable ground covered in capturing different facets of the DIY investor experience.

The net result of the various analyses conducted paints an interesting picture of the Canadian online brokerage marketplace. To begin with, these rankings suggest that despite having deeper pockets and resources, simply being an online brokerage arm of a big five bank in Canada doesn’t necessarily translate into a great experience or value for investors. While TD Direct Investing (73 percent) and RBC Direct Investing (71 percent) were relatively even in terms of their performance, they were significantly higher than BMO InvestorLine, CIBC Investor’s Edge, and Scotia iTRADE.

In contrast, Questrade, one of Canada’s most popular non-bank-owned online brokers, scored 85 percent. Although Qtrade Investor’s parent is technically not a bank per se (the parent to Qtrade Investor, Aviso Wealth, is owned by Desjardins Group – a financial cooperative) it does have some very strong financial support. Coincidentally, the other online brokerage owned by Desjardins Group, Desjardins Online Brokerage, also managed to land within the top five online brokerages.

For Canadian DIY investors, the extremely volatile markets are likely to push many to the sidelines – if not heading for the exits. Traders and bolder investors, on the other hand, are coming back to these markets. Interestingly, the features and experiences that active traders turn to for research and decision making will undoubtedly come into play in these market conditions. The biggest and most important one of those features, however, is uptime. And, while it is difficult (perhaps not advisable) for any online brokerage to report 100 percent uptime, there is a trail of commentary on social media that gets formed when online brokerage systems falter or fail altogether.

Against the current backdrop of extreme volatility and uncertainty, there are clearly investors willing to step into the market. That said, the latest online brokerage rankings were compiled during relatively positive and less-volatile times and so it will be very interesting to see how current market conditions impact the rankings in 2021.

Quick Deal Update

In spite of the market meltdown, perhaps because of it, stocks are being repriced. As challenging as it is for society and traders alike to make sense of what is unfolding, a little piece of good news is that the cash back offer from BMO InvestorLine is being extended.

Originally scheduled to expire at the beginning of March, the cash back promotion from BMO InvestorLine has been extended to the beginning of June.

For DIY investors brave enough to step into this market, there are still deals available from several Canadian discount brokerages. March is still going to be a time of volatility for online brokerage deals though, with offers from RBC Direct Investing and Qtrade Investor set to expire at the end of the month.

With such a dynamic situation unfolding, perhaps the moves by central banks offer a hint of what Canadian online brokerages need to do in order to get attention in these wild times: extraordinary measures.

Although just speculation, perhaps a big deal is what is needed to help encourage investor confidence. Even better if it came with coordinated action.

Discount Brokerage Tweets of the Week

From the Forums

The Road Less Traveled

A young Redditor turns to the forum for advice on alternative ways to diversify their assets without investing in the stock market. Fellow forum users point him towards local investment opportunities and offer their advice.

Déjà Trade?

A forum user points out the apparent differences between the most recent market correction and that from 2016 in this post.  A lively discussion on the state of the markets and the impact on individual investors follows.

Into the Close

At this point, March Madness has taken on a totally different connotation. For DIY investors, the panic selling is creating all kinds of volatile market conditions, some of which would certainly warrant the purchase of toilet paper. As we collectively move into this social and economic experiment in real time, there will soon be many more investors at home – by force or choice – watching and trading markets. Wherever things go from here, we hope all of you are practicing sound risk management and taking things quantitatively easy.

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Discount Brokerage Weekly Roundup – March 9, 2020

To tear a page out of the Sesame Street playbook, today’s edition of the Roundup is brought to you by the letter V. V is for volatility, V is for vix, V is for virus and V is for volume, and all of those factors are hitting markets, investors and online brokerages hard. And, thanks to daylight savings, all of this is coming an extra hour earlier starting Monday.

In this edition of the Roundup, we take a look at the double-edged opportunity that new customers are bringing to online brokerages in the US, as well as drill into the stats on trading behaviour during the past month and how popular commission-free trading has quickly become. Despite the rocky times, we’ve also got the regularly scheduled comments from investors on Twitter and in the forums.

Time to Get Down

Open up any news provider, tune into any news on TV and panic is everywhere. Funnily enough, while panic ensues, it seems like the rush isn’t only to buy toilet paper at Costco. There also appears to be a crowd of investors rushing back into the stock markets, generating a stampede, it seems, to open a trade with an online investing account.

The first data point showing that investors aren’t running from the market volatility came from an interesting source – the popular zero-commission online brokerage (although aren’t they all now?) Robinhood. This US online brokerage made headlines at the outset of last week for all the wrong reasons, as their trading platform suffered a catastrophic outage smack dab in the middle of a monster rebound day. To make matters worse, the platform was out for the entire trading day and was shaky for a portion of the following day. Before diving back into the stampede of the markets, it is useful to add a bit more context.


When Canadian online brokerages had platform troubles in the early part of 2019 – when the frenzies for cryptocurrencies and cannabis stocks were at a peak – the failure of trading platforms to handle the additional capacity were cited as the cause of the technology challenges. Of course, what happened as Canadian online brokerages – including Canada’s largest bank-owned online brokerages – went offline during trading hours was a predictable recipe of investor frustration that made the news and generated a firestorm which erupted on Twitter.

Fast forward to March 2020 and the outage that hit Robinhood. On a day where the Dow Jones Industrial Average climbed more in one day than at any point in its history, Robinhood’s 10 million customers were left to watch from the sidelines and predictably, the frustration ended up on the news and generating furious tweets on Twitter.

Robinhood or Canada’s online brokerages were not alone in their technical difficulties. Canada’s largest stock market – the Toronto Stock Exchange – suffered a similar fate at the end of February when its market shut down early due to a technical glitch. A week prior to Robinhood, large online brokerages in the US, Schwab and Fidelity also experienced technical glitches to their trading systems.

It begs the question: if online trading venues know that that they are susceptible to surges in volume, wouldn’t they do more to properly prepare? Shouldn’t they know by now that with scalability also comes the responsibility to properly prepare for the volume and volatility that would accompany said scale? Should there be some kind of mandatory government regulation to ensure technology is up to a standard to handle the kind of capacity that can be generated by so many investors?

In a world where commission charges might slow down investors from taking certain kinds of trades, eliminating commission has the unintended consequence of removing any monetary barrier from executing a trade. As such, the decision to cut online brokerage commissions to zero inevitably means that there will likely be an increase in the volume of trades executed and, as such, systems that support online trading will also need to be ready for a commission-free experience.

The real story here isn’t the technical outage per se; it is that, after a long absence from the markets, real volatility appears to have returned and brought with it a flurry of investors wanting to capitalize on it. Yes, falling markets spook investors who may want to sell out of stocks. That said, falling markets also attract in active traders who seek to profit on the accompanying swings in stock prices.

It is that data point that was corroborated by executives from two different online brokerages this past week. The first was Robinhood, who published a written explanation and apology for the outage that took place. Contained in that apology was this interesting set of reasons:

“Multiple factors contributed to the unprecedented load that ultimately led to the outages. The factors included, among others, highly volatile and historic market conditions; record volume; and record account sign-ups (italics added).”

In spite of the uncertainty or perhaps because of it – or perhaps because of the meteoric rise of popular (with millennial investors) stocks like Tesla – Robinhood has seen a flood of new customers join their platform. And they are not alone. Former CEO and founder of Interactive Brokers, Thomas Peterffy, when asked to comment on the recent outage by Robinhood, also disclosed the record numbers of account openings at Interactive Brokers stating, “Account openings have doubled over the past two months.”

Whether it is driven by coronavirus, the new oil price war or general political uncertainty, online investors and online brokerages are confronting a return of volatility. And, although that certainly will be spooking some investors, news from the US online brokerage market is indicating that DIY investors are not shying away from stepping into the markets at this point. Indeed, anecdotal evidence from Canadian discount brokerages this RSP season is that account sign-ups have been strong.

The big takeaway heading into what is sure to be another shockingly volatile week is that online brokerages need to be at their very best – perhaps more so now than at any point in their recent history. Active traders are coming back to the market which means, in spite of the trading commissions here in Canada, there are likely going to be DIY investors jumping in to find beaten up stocks or who can no longer withstand the red in their portfolio of cannabis stocks. With an oil price shock sending another volley of volume and volatility at the technical systems, here’s hoping Canadian online brokerages’ systems can handle what is coming.

Stranger than Friction: Data on Who’s Trading Commission-Free

With all of the other numbers currently flying around headlines and generating investor buzz, online brokerage metrics may not seem like the most exciting place to shine a light. That is, of course, unless you are intrigued by what trends are unfolding with DIY investors.

Again, the US online brokerage market is providing a glimpse into the trends taking shape as market volatility ratchets up and uncertainty as to the economic impact of coronavirus kicks in. As mentioned in the story above, there have been high level disclosures by executives at Robinhood and Interactive Brokers about the nature of the rush of online investors into the market.

With the cycle of a new month beginning, it is particularly useful, therefore, to look at the trading metrics reported by Interactive Brokers and to a lessor degree, Charles Schwab, to provide a more complete picture of the trading landscape.

Starting first with Interactive Brokers’ metrics, there are a few numbers that immediately jump out with respect to performance in February. The first is trading volume – measured in DARTs – which was 32 percent higher in February than January and 63 percent higher than in February 2019. This confirms the observation across markets that trading volume significantly increased in the first two months of the year. And while the vast majority of those trades were in stocks, another incredible stat to take note of was the year over year increase in options contracts (82%) and futures contracts (75%). This is a signal of a more sophisticated investor stepping into the market and certainly a bullish sign for anyone looking to get in front of an active trader.

Another very important number to take note of is the increase on a year over year basis of the number of net new accounts. In February, Interactive Brokers recorded a staggering 104 percent increase in the number of new accounts compared to last year. And, despite launching the free version of their platform – IBKR Lite – there are clearly signs that they are attracting sophisticated traders to their platform who are willing to pay for professional grade trade execution.  This is an important point to highlight as it demonstrates that the value for online investors is going to be driven by their investing style or behaviour, so one size fits all pricing at online brokerages may not make sense in 2020 and beyond.

Data reported by Schwab over the past 13 weeks actually splits out trades by whether they generate revenue or not – something that is somewhat unique compared to other online brokerages.

With this data and with Schwab having offered commission free trading since late 2019, it is now possible to see the trends and shifts in trading behaviour when commission pricing is removed. A three week stretch in February is particularly instructive in that it shows that commission-free trading increased twice as much as did commission-based trading. In terms of the popularity of commission-free trading, in the last week of February, it was 5 times more popular than commission-based trading.

These latest data points suggest that maybe the swings in volatility being seen in the markets might, to some degree, be an unintended result of many more investors having access to commission-free trades and therefore be more willing to take positions (even in the short term) that they might otherwise stay on the sidelines for. That volatility, in turn, attracts in professional and very active investors who are trading and utilizing sophisticated platforms and trading products.

Active traders are enticed by and thrive in volatile markets. Online brokerages make better margins on options trades and selling data feeds and sophisticated trading platforms than they do on stock trades. Could opening up commission-free trading spur volatility and enable active investors to maneuver around them?

As the experiment of commission-free trading continues to play out in real time in the US online brokerage market, there are data points starting to emerge that show more investors are opening online investing and trading accounts and that there is greater activity in times of market volatility. For Canadian online brokerages, despite the market carnage or perhaps because of it, now seems like a very good time to launch features or promotions for active investors or remove commission fees for less active investors. In either scenario, Canadian DIY investors with the stomach to handle the volatility should also be on the lookout for what Canadian discount brokers do to capitalize on this new trading reality.

Discount Brokerage Tweets of the Week

From the Forums

Daze of our Lives

A new-to-the-workforce Redditor takes to the forum for advice on how to set financial goals and invest to reach them in this post. Fellow forum users help him assess his options and put into place a plan to improve his financial literacy for long-term investing.

Young and the Riskless

A financially-savvy forum user worries that his retired parents aren’t getting enough bang for their buck from their broker and wonders if there’s a way to approach them to encourage a change. In this post, Redditors give advice on how to go about communicating these issues and the potential downsides of such a change in retirement.

Into the Close

One wild week deserves another. The very fluid situation in markets, politics, and health have thrown the analysts a lot to try and compute. For many passive investors, this is the exact scenario that a well-balanced portfolio is meant to cushion. For those seeking adventure and fortune in the midst of this uncertainty, however, this appears to be prime time. Whichever you choose to do, hang on, because it’s going to be an exciting week.

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Discount Brokerage Weekly Roundup – March 2, 2020

March is now here and while March Madness is synonymous with college basketball, it seems to sum up the sentiment in the stock market as fears about global economic slowdowns and uncertainty around COVID-19 continue to spread. Also at a fever pitch: deals from Canadian online brokerages at the RSP contribution deadline.

In this edition of the Weekly Roundup, we kick things off by looking at the best news coming out of the world of DIY investing this month: deals and promotions activity. From there, a review of the recent trading outage and how that serves as a constant reminder of the risks of trading online. As always, we’ve gathered colourful comments from investors on Twitter and in the investor forums.

Deals Marching On

The beginning of this month saw the apex of the number of offers that Canadian discount brokerages had for DIY investors. With offers from big bank-owned online brokerages and the smaller competitors, the race to RSP season meant a lot of selection for DIY investors to be able to choose from. Transitioning into March, however, there will almost certainly be a significant contraction in the number of promotions.

In terms of deals that expired at the beginning of March or that are set to expire during March, one common element is that most of these offers are from the bigger bank-owned online brokerages. Deals from BMO InvestorLine, TD Direct Investing, RBC Direct Investing, Scotia iTRADE, and CIBC Investor’s Edge are all set to expire in March, with the latest of them being the commission-free trade offer from RBC Direct Investing. In addition, recent online brokerage award winner Qtrade Investor will also see their deal expire at the end of March.

For consumers, the money conversation is still very much active and happening as we ramp up to the income tax filing deadline at the end of April.

What this means is that there are going to be a lot of Canadians with funds available to either direct towards investing or to keep safe somewhere while the market volatility continues to grip stock markets. Against this backdrop, the acquisition of SimpleTax by WealthSimple in 2019 is a particularly savvy example of being able to find a place that many of their potential key customers would be going to in order to make decisions about managing their wealth. And, make no mistake about it, tax planning is a key part of wealth management.

It will be interesting to see how Wealthsimple – in particular Wealthsimple Trade – benefits from this kind of software partnership. With an enormous amount of data being available from tax returns – including household income, investments, and more – there are a number of marketing possibilities with respect to understanding who might be interested in a wealth service provider.

Cycling back to the deals and promotions available for DIY investors, one new offer did surface at the outset of the month – a small commission-free trade offer from Virtual Brokers. In response to the launch of their new mobile app, Virtual Brokers is offering up 5 commission-free trades in exchange for completing a survey and downloading their new mobile app. Although it is small, it is a positive sign that Virtual Brokers is stepping back into the spotlight after having maintained a relatively quiet presence after its acquisition by CI Financial.

DIY investors continuing to think about and manage their financial well-being during the tax season indicates a bullish sign for deals and promotions for investors. That said, the backdrop of market meltdowns is going to make it considerably more difficult to attract DIY investors into the market. While some will see this dip as a buying opportunity, talk and fear of a recession or prolonged uncertainty is enough to keep investors at arm’s length. That reality might mean Canadian online brokerages will ramp up their efforts or incentives to attract gun-shy investors. Whether it is through investor education or using some well-timed, short term promotions, Canadian online brokerages will likely have a very bumpy beginning to spring season.

Wild Week of Market Outages

It’s (fortunately) not something DIY investors and traders see every day. This past week, a technical issue brought trading on Canadian stock exchanges to a grinding halt into the end of the day. No trades could be executed and as a result, lots of traders ended up frozen out and could only watch their trading screens broadcast error messages.

Were it some ho-hum week, it would still be bad, but on a week in which markets fell sharply, heightened emotions were already in play and this outage only amplified worries and concerns about market performance and integrity. Add into the mix the last business week heading into the RSP contribution deadline and it could hardly have been a worse confluence of events.

The fallout from the outage and heightened volume appeared to impact trading systems, and retail investors did not hold back in their dissatisfaction with the experience.

This is the second outage in two years at the TSX and a reminder that for online investing, there are many, many possible failure points for DIY investors to contend with. Whether that issue then contributed to a domino effect of systems issues at Canada’s online brokerages is tough to say. There were definitely messages that the change in price on Friday was actually relative to Wednesday’s closing price, since Thursday’s close technically didn’t happen.

With continued volatility in the immediate forecast, the benefactors are online brokerages who charge commissions. This is typically the kind of market that day traders love (because of the volatility) and that investors (even the nervous ones) tend to sell what they can or take profits off the table. And, that means trading, which means commissions.

Of course, if trading halts because of market technology failures or online brokerage failures, the ones impacted may include a higher number of active traders – the most valuable of the trading food chain for online brokerages in Canada.

Even if stock prices aren’t higher at the moment, stakes for online brokerages are.

Discount Brokerage Tweets of the Week

From the Forums

Upsides to Down Time?

With the effect of the coronavirus being felt in the markets, a Redditor asks fellow forum users to weigh in on how DIY investors have been responding in this post. A discussion ensues on timing the markets and how world events can affect ill-prepared, anxious investors.

The Fare-est of Them All

A forum user seeks advice on which online brokerage to use in this post. Fellow Redditors give advice on how to weigh out their options and how to invest while keeping risk tolerance in mind.

Into the Close

That’s a wrap on another wild week. Activity at the end of the market day on Friday was interesting – it may have been some optimism stepping back in or shorts looking to cover into the weekend. It’s clear that market direction is decidedly undecided. With debates raging over pullbacks versus corrections and the news cycle fixated on coronavirus, some seasoned investors are hoping to employ the same enthusiasm in the markets that is taking place in toilet paper and hand sanitizer aisles in Costco.

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Discount Brokerage Weekly Roundup – February 24, 2020

Deadline to RSP contribution is almost here and it’s prime time for DIY investors to go shopping for an online brokerage. Of course, retail investors aren’t the only ones shopping around, these days it seems that online brokerages are on the minds of more than just investors.

In this edition of the Roundup, there’s really only one big story in the online brokerage space that warrants the spotlight, namely the big acquisition of the online brokerage E*Trade in the US. Keep reading for more information on the deal, as well as what that transaction could signal for Canadian discount brokerages and DIY investors. Also, in the lead up to the RSP contribution deadline, Twitter is a great place to monitor the ‘stress test’ on Canadian online brokerages and the volume of interest that generates intriguing consequences for customer service experiences. Be sure to check out the forum chatter too for good measure.

Morgan Stanley Acquires E*Trade

This past week, another watershed moment occurred in the evolving story of online investing and trading, and yet again, it happened in the United States.

One of the largest and storied investment banks in the US – Morgan Stanley – acquired one of the best-known online brokerages in the US, E*Trade financial, in an all-stock deal that signaled an important move on the chess board for brokerage firms and the push from Wall Street into the retail financial services sector.

Unlike the recent acquisition of TD Ameritrade by rival Charles Schwab, the decision by Morgan Stanley to acquire E*Trade is a bit of a step change to the online brokerage battle. Most notably, an investment bank the size and pedigree of Morgan Stanley entering the game pits it against peers, J.P. Morgan and Goldman Sachs, in the push to diversify its business lines. With so many tech and fintech firms in the US jumping into the online brokerage business (including new entrants like Square), and with so many of them at the zero-commission price point, the ability to process the stock transaction appears to be effectively commoditized into a ‘standard’ option for many wealth management or financial services providers.

So, while the terms of the deal and the rhetoric surrounding the transaction are important, the bigger picture here is that there has been a tectonic shift in the industry which should only accelerate change coming to online brokerages here Canada.

The quote by the founder of the largest online brokerage on Earth, Charles Schwab, in 1971 puts this into perspective: “Why is the stock trading commission a percentage of the trade, when it is the same work for electrons to run down a wire for 1,000 shares of a $10 stock as it is for a $1000 stock?”

The funny thing about that quote is that in today’s terms, Canadian DIY investors are increasingly finding themselves (or will be) asking why in Canada do the electrons up north cost way more to run down a wire than they do in the US?

With recent downward revisions to their commission structures, several large online brokerages (such as National Bank Direct Brokerage, Desjardins Online Brokerage, and HSBC InvestDirect) have already figured out that the path forward entails embracing a lower commission structure. For other Canadian online brokerages, it will simply be a matter of time.

Factoring in what is taking place in the US online brokerage industry, the Canadian online brokerage industry is facing an existential moment: whether or not online investing – in particular making individual stock picks and ‘trading’ – matters as much to current and future generations of investors as it did to previous ones? Indeed, with alternatives like Roboadvisors, or set-it-and-forget-it passive ETFs, the requirement or pressure to pick individual names to stash in a portfolio is now significantly reduced. As such, the path forward for Canadian online brokerages, in particular, will not be an easy one.

Given the size of the Canadian market (the number of DIY investors and the demand for DIY investing), one likely scenario is that the online brokerage space here in Canada is likely to separate into a very small group of motivated companies, who are investing in the development and success of online brokerage, and the rest, who rely on convenience and inertia and who will do the ‘minimum’ to sustain that arm of the business.

Why Morgan Stanley jumped into online brokerage can be summed up by a quote from its CEO James Gorman, who stated in an interview with Barron’s, “It solidifies us in the workplace and gets us into direct digital in a big way. We’re not messing around.”  This, it seems, reflects a seriousness of sentiment – a hunger to grow and to win – that Canadian online brokerages will also have to adopt if they really want to stand out. 

Discount Brokerage Tweets of the Week

While this section of the Roundup generally flies under the radar, this past week and for the week ahead, it will be particularly useful to pay attention to Twitter to see how Canadian DIY investors and online brokerages are interacting into the RSP contribution deadline. In particular, there has been much attention given lately to the ‘mortgage stress test.’ However, when it comes to Canada’s discount brokerages, the one big stress test happens to be volume of activity.

In late 2018 and early 2019, when the crypto bubble and weed bubble frenzies were hitting feverish pitches, many Canadian online brokerages had problems keeping up with trading volumes, as well as interest from investors. Fast forward to the deadline of RSP season in 2020, and the convergence of markets starting to buckle under worries about the coronavirus, and there very well could be a perfect storm of investors trying to get access to their accounts only to hit an online or customer service delay.

As far as the previous week, those signs of stress are already starting to emerge, with Scotia iTRADE appearing to bear the brunt of negative publicity about wait times. That said, Twitter users are mentioning online brokerages – in particular bank-owned online brokerages – for the unflattering wait times or technical glitches being encountered. While there’s definitely a lot happening on Twitter these days, this space in particular will be worth keeping an eye on to see how Canada’s online brokerages fare in the week ahead.

From the Forums

Boom(er) or Bust

A forum user starts a lively discussion based on a newly released article claiming that Millennial wealth is lagging, and therefore so is Millennial investing. Fellow users weigh in with their personal generational experiences in this post.

Baby Got Back-Ups

A first-time parent seeks advice on how to set their kid up for success. Fellow Redditors give advice on account types, government programs, and how to make the most of gifts from grandparents in this post.

Into the Close

For veteran traders, sell-offs are no time to panic. In fact, experience teaches us that when opportunity presents itself, it’s best to be ready. And, this past week, there’s perhaps no better story of chance meeting preparation than a 42-year-old Zamboni driver, David Ayres, getting the nod to play goal, and win, for the Carolina Hurricanes. Yes, they beat the Leafs, but this is a story that has all the feels. So, stay prepared for the week ahead and here’s hoping you also come out ahead.

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Discount Brokerage Weekly Roundup – February 17, 2020

With Valentine’s Day and now with a shortened trading week for Family Day in Canada and President’s Day in the US, the weekend has been bookended with reasons to celebrate. For DIY investors, the sprint towards the RRSP contribution deadline may not offer roses and chocolates, but there are certainly some very sweet gifts being provided by Canadian discount brokerages for 2020 that investors can look forward to.

In this edition of the Roundup, we take a look at the big moves in original content that one online brokerage is making and what this means for both DIY investors as well as competitor firms who want to win mind share (and wallet share) in 2020. On the topic of winning, we also take a look stateside to see who’s winning the online brokerage competition there, now that trading commissions for stocks no longer exist. As always, we’ve got some great commentary from DIY investors on Twitter and the investor forums to cap things off.

RBC Direct Investing Flexes Content Muscle

With commission pricing on the chopping block here in Canada, online brokerages are (literally) getting creative with their approaches to win the attention of DIY investors.

In the lead up to RRSP season, one of Canada’s largest bank-owned online brokerages, RBC Direct Investing, has doubled down in the content department, by launching a special magazine edition of the investor content series “Inspired Investor” and escalated the brewing content battle between bank-owned brokers up a notch.

Against the backdrop of their 30th anniversary, RBC Direct Investing compiled and launched a special edition of Inspired Investor in magazine format and filled it insightful and educational topics for DIY investors, celebrities and (not surprisingly) ads for other related RBC wealth management services. Well-known figures in Canadian personal finance making an appearance in this issue include David Chilton (aka the Wealthy Barber), financial author Melissa Leong, and entrepreneur (and “Dragon”) Michele Romanow to name a few. Also featured in this issue are notable chefs, literati and a slew of investor education content. To boot, there is a crossword puzzle on finance.

At 60 pages long, this issue is certainly fitting for a 30th anniversary milestone; however, it also demonstrates the range of audiences and the volume of content that RBC Direct Investing is capable of producing. It is that latter point that should raise eyebrows, with RBC Direct Investing’s main competitor in the content sandbox (TD Direct Investing), as well as bank-owned peers and the traditional business media who are already facing an increasingly fragmented audience.

The launch of the magazine-ified issue of the Inspired Investor wasn’t the only notable development in RBC Direct Investing’s content push that appeared this month, however. Also on the radar was the announced launch of a podcast on investing called Money Moves (shoutout to Cardi) that was teased on Twitter, and which will be coming soon to Spotify. This is a joint effort between the Globe and Mail, RBC, and Melissa Leong.

Similar to Netflix, Amazon and Apple battling it out with one another for original content, the race between the biggest Canadian online brokerages is heating up on the content front.

TD Direct Investing, for example, has enjoyed a strong head start with a full video production unit that delivers MoneyTalk, which consists of video content and stories related to personal finance. That lead, however, is sure to be challenged by other financial services providers who see content as a vehicle to engage investors and give them a reason to continue to tune in.

Peer bank-owned online brokerages Scotia iTRADE and BMO InvestorLine have used social media more aggressively in late 2019 to try and steer eyeballs onto their respective brands. Those measures pale in comparison, however, to the latest moves by RBC Direct Investing (and more broadly by parent RBC).

Good content is hard to do well, and even harder to do consistently well, so the Inspired Investor flex by RBC Direct Investing is going raise the bar for other Canadian online brokerages to find an answer to that level of content production. While size and budget do matter to a degree, so does commitment to the importance of content.

Case in point: the much smaller but still very popular Wealthsimple (and their magazine) has done an outstanding job with respect to content production – including their advertising – despite being a fraction of the size of their competitors. Wealthsimple also has a magazine and blog that are updated regularly and feature interesting content.

Similarly, the Canadian Securities Exchange, the growing rival to the TSX/TSX-V also produces a podcast called #HashtagFinance which has made significant progress in delivering engaging financial conversations to investors via podcast (and through their in-house publication Public Entrepreneur magazine).

Content is definitely shaping up to be a kingmaker in 2020. The roll out of the latest Inspired Investor issue and the upcoming podcast Money Moves are likely just the first in a series of new content ventures launching for Canadian DIY investors this year. No doubt, the competition will be looking and listening carefully on how best to navigate around this new content battlefield.

Checking in State Side

With all of the noise related to the political climate in the United States, news related to the online brokerage industry can get eclipsed by scandals of one sort or another. It’s hard to believe, however, that it has already been more than four months since the avalanche in price drops that saw all major online brokers reduce their stock trading commissions to zero. Perhaps the biggest shocker, however, is that all online brokerages are a) still standing and b) continuing to push to grow.

Metrics released for January 2020 recently by Schwab (this past week), Interactive Brokers, and E*TRADE all point to increases in new accounts (some astoundingly so), assets, and trading activity with no slow down in feature development or deployment.

This past week, for example, Interactive Brokers, announced the launch of a new tool intended to make seeking out investing opportunities in bonds easier. The new “Bond Scanner” is available for public use, meaning that you don’t have to be a client of Interactive Brokers to do the research (only to trade via their platform). They’ve even been so bold as to issue their “bond challenge” to find a brokerage that can beat the pricing on bond trading.

Meanwhile, Schwab and TD Ameritrade, which are in the process of merging, continued to advance as the largest force (and biggest story) in the online brokerage space in the US. Schwab added 167 thousand new brokerage accounts in January (compared to Interactive Brokers’ 14.7 thousand new accounts and E*TRADE’s 40 thousand new accounts).

With lots of regulatory scrutiny and complexity in bringing TD Ameritrade and Schwab (and their respective businesses) under one roof, one competitor sees their shot to take advantage of the confusion and complexity by leaning into it aggressively.

On their recent investor conference call, E*TRADE’s CEO, Michael Pizzi, framed the merger of TD Ameritrade and Schwab as a chance to gain market share by stating: “We see a huge opportunity from anticipated industry consolidation. Even with the best executed combinations, all customers will not be satisfied with their experience being chosen for them, and we aim to win every dissatisfied relationship that comes out of the Ameritrade-Schwab transaction.”

Whether the market is picking up what E*TRADE is putting down remains to be seen. There appears to be an aggressive move by E*TRADE to diversify its sources of revenue to different types of service lines (not just online brokerage) and when it comes to active trader experience, it’s going to have tough competition from Interactive Brokers on a number of levels. Still, E*TRADE has focused on what it sees to be the Achilles heel of the ‘mega’ brokerage model.

There’s certainly lots to monitor in terms of activity in the US online brokerage space – especially as Schwab and Ameritrade wind their way through merger activities. Most interesting, however, will be the extent to which other players are going to have to step up their game and innovate their way through the juggernaut that will be the combined Schwab-Ameritrade super brokerage.

For Canadian DIY investors and the industry here, it will likely mean the pace of innovation witnessed south of the border will make features currently being rolled out in Canada seem antiquated and challenge online brokerages here to further justify the commission pricing being pegged to where it is currently.

Discount Brokerage Tweets of the Week

From the Forums

A Time to Gain, a Time to Lose

A DIY investor questions whether or not they should invest in the current market, as they are anxious about the potential risks associated with each situation. Fellow Redditors in this post take turns weighing in, providing advice on how they could proceed.

A Catch-Up Strategy that Cuts the Mustard

When it comes to saving for their children’s education, one Reddit user sought help in figuring out how best to make up for lost time. Fortunately, there were some great suggestions in this post on how best to tackle catching up on saving in an RESP.

Into the Close

That’s a wrap for another week. Though the week ahead is shortened, it is going to be a thrill ride. It’s earnings season and with less than two weeks to go before the RSP contribution deadline, this is about the time all of the procrastinators get just about ready to start their best Ferris Bueller. Have a profitable week!

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Discount Brokerage Weekly Roundup – February 10, 2020

If there’s one thing that get Canadians to forget about the weather in February for a moment, it’s the hype train that is the Oscars. Like the glitz and glamour of Hollywood’s biggest award, Canadian online brokerages are also enjoying some time in the spotlight, with special awards, rankings and recognition taking centre stage ahead of the RSP contribution deadline.

In this edition of the Roundup, we chronicle the latest online brokerage to be recognized by a ratings firm, this time for outstanding customer service. Next, we track the commission-free trading storm as it looks to land in the UK and what the global spread of this phenomenon could mean for Canada’s incumbent online brokerages. As usual, we’ve captured the entertaining (and sometimes savage) quips from DIY investors on Twitter and in the investor forums.

Questrade Recognized for Outstanding Service

After commission battles, a select few Canadian online brokerages are now battling it out over awards and accolades. The latest Canadian discount brokerage to be recognized by an award or ranking is Questrade, which this past week, was awarded DALBAR’s Seal of Service Excellence for the second consecutive year.

At a time when online brokerages in Canada are facing pressures to lower costs and commission pricing, one place where these kinds of pressures have emerged is in ‘client service.’ For that reason, it is noteworthy to see Questrade receive an award recognizing their customer service prowess.

Unlike rankings or ratings currently assessing Canadian online brokerages, such as the Globe and Mail online brokerage rankings or Surviscor’s rankings, the recognition received by Questrade comes after a thorough audit conducted by DALBAR on all aspects of customer service interactions. Included in the assessment of their customer service are categories such as security handling, expertise, attitude, and call flow. Interestingly, and perhaps of most relevance, is that Questrade also received high marks from Surviscor’s latest Brokerage Service Index, coming in second with a score of 90%.

Anecdotally, Questrade has managed to cover more ‘digital’ ground more effectively than many of their online brokerage peers, with a strong and constant presence on social media channels like Twitter, as well as on the DIY investor forums on Reddit.

When it comes to most products or services, it is often difficult to elicit a positive review from clients unless the service experience goes beyond exceptional. For Canadian discount brokerages, especially on public facing channels, there really isn’t anything rivaling the experience of an Instant Pot or Tesla; however that said, Questrade is one of two Canadian online brokerages that may typically win praise from investors. That is not to say that Questrade is perfect by any means; however, the sum total of the client experience via testimonials and recognition lean towards Questrade making positive strides with investors.

Heading into the RSP contribution deadline, as DIY investors shop around for a new online brokerage or place to park more of their assets, it would be a great test of customer service capacity to call and see what wait times are like to actually talk to a representative. Nothing quite beats the actual experience of kicking the tires on a brand, especially with the added volumes (and associated stress) of the busiest time of year.

Robinhood Heading for the UK

Never mind Megxit or Brexit, it seems like zero-commission trading giant Robinhood is making a Brentrance (can that be a thing?) in 2020 according to a recent article in the Financial Times published this past week.

Unlike in the US, Robinhood will be attempting to bring its brand of commission-free trading and style-heavy user experience to a market in which there are already several commission-free trading providers. The US online broker, which recently surpassed a valuation of just under $8B USD, is also aggressively courting the mindshare of millennial investors with their daily financial news podcast.

With the rise of zero-commission trading taking place in the UK as well as in the US, and with signs of commission-free trading starting to appear in the Canadian online brokerage market as well, it will simply be a matter of time before the kind of pricing that is quickly spreading to international markets becomes standard here in Canada. Against the backdrop of zero-commission pricing showing up around the globe, DIY investors here in Canada are going to be raising their expectations as to what their premium commission rates come with. What that means is that bank-owned brokerages in particular are facing a very high set of expectations by pricing their commission rates at approximately $10 per trade. In the stock market, analysts warn of valuations that reflect high expectations from investors (aka Tesla this past month).

With such high expectations, any shortcoming is bound to attract an outsized amount of negative attention. An example of this is clear to see in the Twitter chatter over the past two weeks for TD Direct Investing and what investors said when that trading platform went down twice. Similarly, long wait times at Scotia iTRADE call centres continue to be a source of angst for clients who turn to Twitter with examples of wait times that stretch into dozens of minutes (or even into hours) before getting a hold of an agent. If commission rates are set high, so too will expectations for value.

Robinhood, for its part, has also faced a number of technology and service delivery hiccups. There are dozens of examples on Twitter of unhappy comments from customers. The difference, however, is not that something inevitably went wrong with an online provider, but rather what consumers understood would be the ‘trade-off’ when reducing pricing. That said, even at the zero-commission rate, the user experience, technology, fractional shares and other premium features continue to appeal to the strong core demographic that Robinhood is aiming to acquire.

Now that they have created competitors out of the largest online brokerages in the US, the timeline for them to look further afield has accelerated. With plans to roll out in the UK now well underway, and Australia on the horizon, the conversation about commission-free trading coming to Canada could come from any of the growing number of firms worldwide. Hindsight is said to be 20/20 and for the Canadian online brokerages, this year it might actually be the year they start looking back over their shoulder to see who else is planning to settle down in Canada.

Discount Brokerage Tweets of the Week

From the Forums

Mr. Worldwide

A Redditor wonders if their diverse portfolio is worth the struggle, noting “if the US market falls, wouldn’t that lead to a global crisis anyway?” Fellow forum users weigh in on the benefits and drawbacks of hedging one’s bets across markets here.

Miss Americana

A user wonders which market is the best choice to buy a cross-listed stock from: American or Canadian? Fellow Redditors advise on the taxation and other issues surrounding the purchase here.

Into the Close

That’s it for another edition of the Roundup. Staying on theme for the Oscars, like the markets, there are bound to be a few surprises this week. However, nothing will be quite as dramatic as watching what’s going to happen to Tesla short sellers. Happy trading!

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Discount Brokerage Weekly Roundup – February 3, 2020

After the ‘big game’ in the NFL, it’s now time for the championship race between Canadian online brokerages to kick into high gear. With just a few weeks left until the deadline for RSP contribution, it will be an all-out sprint by Canadian online brokerages to land new accounts and assets from Canadian DIY investors. It won’t be easy though, with more choices than ever before and jittery markets because of fears about the corona virus, DIY investors are bound to be cautious, which means when it comes to choosing an online brokerage, the juice has to be worth the squeeze.

In this edition of the Roundup, we review the latest discount brokerage promotions that are available as of the beginning of February (great news there are lots!). From there, we launch into even bigger news with another less popular online brokerage cleverly finding a way to get attention by dropping their commission prices to zero well ahead of their peers. Finally, the third big story this week is the launch of the 2020 Globe and Mail online brokerage rankings, which offers another perspective on the different features available from Canadian online brokerages. As always, we’ll cap things off with a review of DIY investor comments (including reactions from the outages) from the forums and Twitter.

New Month, New Deals

On the heels of the Lunar New Year celebration, the start of the new month (and new year) shows that promotional efforts by Canadian discount brokerages are well under way.

The tail end of 2019 and the first weeks of 2020 have been filled with new promotions and pricing announcements at several prominent online brokerages – so much so that news of new feature releases or website redesigns have taken a back seat to the focus on cost.

At the start of February, almost all Canadian discount brokerages have made adjustments of one kind or another to try and win the attention (and assets) of Canadian investors. Many of these brokerages have opted for highly competitive cash back offerings to make it worthwhile for DIY investors to at least consider opening a new account or transferring an account to them. Even so, there are a couple of online brokerages that have remained on the sidelines despite the busy season for DIY investors.

One interesting observation about the state of deals and promotions heading into the final stretch for RSP season is that all of Canada’s large bank-owned brokerages have a promotion in play. Ideally, smaller online brokerages would leverage more aggressive pricing or promotional offers to win attention of investors away from larger bank-owned competitors. This year, however, that isn’t really the case, so it is noteworthy to see bank-owned online brokerages jockeying for investor attention with promotional offers and several smaller brokerages stand aside.

Of the big five bank-owned online brokers, only RBC Direct Investing is offering a purely commission-free trade offer, with the rest of its peers offering up cash back promotions. Typically, cash back promotions are most popular among investors, and even though commission-free trade offers might present significant value, the reality is that cash is still king.

The amounts of cash back offers and requirements to qualify for them this year reveal which kinds of customers brokerages are most interested in trying to appeal to. For example, Scotia iTRADE and TD Direct Investing have minimum deposits of $5,000 and $15,000 for their offers, respectively. This lower threshold means that less established investors – even  beginner or younger investors – may see either of these brokerages as a viable option to open online investing account with. By comparison, offers from CIBC Investor’s Edge and BMO InvestorLine require a minimum deposit of $25,000 and $50,000 respectively, which suggests a more established investor would pay more attention to the offerings by these bank-owed brokers.

Another interesting observation among all the cases of big-bank owned brokerage promotions (except RBC Direct Investing) is that the promotions are tiered offers that offer greater amounts of cash back with higher deposits. This tiered structure also reveals some interesting competitive dynamics among certain brokerages. For example, for deposits exceeding $250,000, it is essentially a race between three big bank-owned discount brokerages: BMO InvestorLine, Scotia iTRADE and TD Direct Investing for cash back incentives to this financially elite club.

Outside of the big bank-owned brokerages, popular online brokerages, such as Qtrade Investor and Questrade, have cash back offers (and in the case of Questrade also commission-free trade offers and a very competitive transfer fee coverage offer) that they hope will help them to stand out from the bank-owned crowd.

Qtrade Investor, which has a cash back offer (also tiered), is up against some stiff competition for new business and assets, as three big bank-owned brokerages are directly competing against Qtrade’s offer. At the other Q-named online brokerage, investors looking for a promotion can find a wide selection of offers. Questrade’s long-standing commission-free trade deal is an option and all of their most popular offers have very low barriers to access or qualify for them, which is ideal for younger investors. In addition, younger investors can benefit from special pricing and commission free trades from National Bank Direct Brokerage, which offers up 10 commission-free trades per year each year the account is open.

With most brokerages now on the deals board, it is curious to see other discount brokerages stand on the sidelines this year.

For instance, neither Virtual Brokers nor HSBC InvestDirect have commission-free trade or cash back promotions this year (as of the time of publication) – an interesting option given the fierce competition for assets. Also interesting is that newcomers to the discount brokerage space, Wealthsimple Trade and CG Direct, opted not to take advantage of RSP season with a new promotion. Passing up this cycle of investor interest means that they are giving up valuable airtime when DIY investors are most actively shopping around.

Ultimately, however, the news is great for DIY investors this month. There are several really strong deals from reputable Canadian discount brokerages. Timing to try to take advantage of these offers couldn’t be better; however, for investors, just be prepared to spend some time waiting on hold or with slow account processing.

Commission Price Drop: HSBC InvestDirect Launches Zero Commission Pricing

The zero-commission spectre has surfaced at yet another Canadian online brokerage. HSBC InvestDirect, one of Canada’s lesser well-known online brokerages, has announced they are prepared to offer zero commissions for clients who qualify as active investors, i.e. anyone who makes 150+ trades per quarter, for a limited time from April through December of 2020.

As has been mentioned in previous Roundups, it will only be a matter of time until larger, more popular Canadian online brokerages are forced to figure out how they are going to adopt zero commission trading.

Fortunately for most competing online brokerages, HSBC InvestDirect is a relatively small and unknown online brokerage to many Canadian investors. Much like what happened when HSBC InvestDirect dropped their prices down to sub $7 per trade (making them the cheapest bank-owned online brokerage as far as standard commissions), the market as a whole effectively overlooked this announcement and went on its merry way.

Even though existing Canadian online brokerages are navel gazing and potentially looking for additional information on their clients to improve monetization, competitors such as Wealthsimpe Trade have already taken what felt like a giant leap.

Wealthsimple Trade has already led the way in this offering and as of late last year, the first ‘household’ name in online brokerages has drastically reduced their per trade commission. National Bank Direct Brokerage reduced their standard trade commissions for active investors (who they define as X trades per month) down to $0.99 per trade. Earlier this year, Desjardins Online Brokerage countered by dropping their commission rates (also for active traders) down to $0.75 per trade.

With HSBC InvestDirect now taking trading commissions down to $0 for active traders, there is clearly a trend taking shape where active traders are likely to be the first benefactors of the reduced pricing from some of the larger, established online brokerages.

The standard commission rates for trading at HSBC InvestDirect are 6.88 for North American ETFs or equities, which makes them among the lowest cost per trade (currently) for bank-owned online brokerages standard commissions.

That said, the cost to qualify for this new pricing means having to trade 150 times in a quarter which at that online brokerage can cost a hefty $1,032. It also means that clients have to continuously trade that kind of volume to maintain their commission-free status – which will be a challenge for all but the most dedicated or active traders. What will make this even more challenging is the user interface and client experience for very active traders, who need (typically) streaming quotes, level 2 preferably and multiple market data, as well as a trading platform that has advanced charting capabilities and rapid order entry. Even at a modest constant pace, the platform will need to handle 2.5 trades per day – which could be reasonable except that there is no robust market trading platform in place to do essential research.

The fact that this new offer hasn’t made the kind of splash we envisioned it would is not surprising given lack of visibility of this online brokerage within the Canadian DIY investor community. HSBC InvestDirect is not that well known among Canadian DIY investors, however their new pricing structure offers a valuable ‘canary in the coal mine’ for the brokerages as a whole and this latest move in pricing might be enough to prompt a larger brand to take a bolder step ahead of other brokerages.

For active traders, the new pricing structure at HSBC InvestDirect (and several other brokerages) is tempting – however, the platform will need to compare with and do better that it is now. Nonetheless, if HSBC InvestDirect was looking for at least a long shot kind of promotional event to generate some noise and coverage, then mission accomplished. Though we have yet to see major media outlets pick up the story, commission-free trading with the convenience of a bank is a secret that can’t be kept much longer.

Globe & Mail 2020 Online Brokerage Rankings

This past week, the 21st edition of Canada’s longest running evaluation of Canadian online brokerages was published by Rob Carrick at the Globe and Mail. Along with the changes in the online brokerage industry in Canada, this analysis of the industry continues to evolve.

This year, there was a familiar structure to the rankings, with letter grades being assigned to each brokerage as well as brief commentary provided from Carrick on the merits and drawbacks of each online brokerage, mostly from the point of view of the ‘everyday’ investor. There were also comparisons of all brokerages analyzed on 10 key questions or components, namely:

  • How do online stock trading commissions compare?
  • Is there a simplified fee for all accounts with small balances?
  • Is commission-free ETF trading available?
  • Foreign exchange charges
  • Are U.S.-dollar registered accounts available?
  • Can you buy high-interest savings ETFs?
  • Can clients send secure e-mails to get personal account questions answered, or use online chat?
  • Are there comprehensive tools to help clients assess their returns over the short and long term and against benchmark indexes?
  • How does the client website experience rank on a scale of 1 to 5?
  • Is there a security guarantee saying clients will be reimbursed fully for losses in their account due to unauthorized transactions?

The grades this year were generally decent, with 8 out of 12 of the online brokerages evaluated scoring a letter grade of B or better. This is an encouraging sign that, generally speaking, the online brokerages in Canada are starting to do a better job of catering to DIY investors’ needs according to this ranking. The top score (A+) was achieved by Qtrade Investor, while the lowest score (D+) was received by HSBC InvestDirect.

The most popular grade (B+) was achieved by four online brokers: Interactive Brokers, Questrade, RBC Direct Investing, and Virtual Brokers. This collective is a very interesting combination because they are comprised of mostly independent online brokerages and one bank-owned online broker. Conversely, of the three discount brokerages that scored A- or higher (Qtrade Investor, Scotia iTRADE, and TD Direct Investing), two thirds of those are bank-owned online brokers. What the latest Globe and Mail online brokerage ranking points to, as far as the experience for the ‘everyday investor,’ is that going with a non-bank owned online brokerage is generally going to be a safer or better bet than going with a large bank-owned brokerage.

As with the previous rankings, the full access to this ranking is for subscribers to the Globe and Mail, which means details on the comparisons section and full commentary are visible only to folks prepared to pony up for the Globe, as well as to readers of forums where this information has also been posted.

BMO InvestorLine B-
CIBC Investor’s Edge C
Desjardins Online Brokerage C
HSBC InvestDirect D+
Interactive Brokers B+
National Bank Direct Brokerage B
Qtrade Investor A+
Questrade B+
RBC Direct Investing B+
Scotia iTRADE A-
TD Direct Investing A
Virtual Brokers B+

 

It bears reiterating, with each ranking or rating mentioned here, that the grades are the product of the ranking system itself. As such, it is important for readers to understand the strengths and limitations of this kind of grading system at helping them arrive at a fair assessment of which online brokerage is ultimately best for them.

The detailed methodology for the online brokerage rankings did not accompany this year’s rankings so it was not clear what, if anything, had changed about the way in which online brokerages were assessed. Nonetheless, the scoring as well as the commentary reflect the informed opinions and expertise of the author, who in this case, has extensive experience in this area.

Overall, rankings from different organizations or entities point to a general improvement in the provision of online investing services for Canadian DIY investors. The difference between online brokerages in Canada from both a pricing, as well as a features, point of view isn’t so drastic, generally speaking, that they would feel compelled to move unless it were for features that weren’t available at their current online broker.

Discount Brokerage Tweets of the Week

From the Forums

Time in the Market is Better than Timing the Market

The perennial question of “the markets are so high, should I buy now?” comes to a head when a Redditor brings forward an article from “Of Dollars and Data” that digs into the numbers for this very question in the US markets. Fellow forum users debate the merits of this argument and break down the numbers even further here.

Inherited Stress

A user asks for advice on which self-managed brokerage account to put some newly-inherited wealth. Users put some fears to rest and offer brokerage options in this post.

Into the Close

Another week is in the books and the start of the month feels decidedly shakier than the start of the previous one. For DIY investors, this is an interesting moment to either scale in or start looking for some protection. Here comes the news cycle ready to report on the scare trade – and as every seasoned investor knows – now might be the time to look for places where things are getting a little too emotional.

 

 

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Discount Brokerage Weekly Roundup – January 27, 2020

2020 is off to one heck of a start. Coronavirus, impeachment trials, airliner tragedy and now news of Kobe Bryant. There is no shortage of bad news to start the new year; however, for markets and investors, the focus on the future might offer a reprieve from the current storm clouds.

In this edition of the Roundup, we highlight some shining stars in the customer service department that are making things challenging for the bank-owned discount brokerage crowd. Of course, that’s not the only challenge facing Canadian banks and bank-owned brokerages, as we cover a financial services firm that’s flipping the script on bank-owned brokerages and likely touching off a wave of new competitive response from Canadian banks. As usual, we’ll close out with investor commentary from forums and on Twitter.

They Serve, They Score: Canadian Discount Brokerages Outshine Banks for Service

With commission rates for online brokerages in the US falling to zero, there is growing pressure on Canadian online brokerages to revisit commission pricing. Already, the past three months have seen two online brokerages in Canada drastically reduce their rates. It begs the question though, when rates fall, what else will DIY investors do to evaluate the experience at an online brokerage?

One important category – especially around RSP season – is service. With many DIY investors either inquiring about or actively going about opening and/or funding RSP accounts, volume at customer service touchpoints is much higher than it is at other points in the year. That said, there are limits to the patience of investors – even Canadian DIY investors – when it comes to having to politely wait their turn to speak to a customer service agent regarding their account.

This past week, financial analysis firm Surviscor, published their latest rankings on the service experience at banks and online brokerages in Canada, and it provided some startling results for the customer service component of these service providers.

Starting first with the good news: Qtrade Investor was ranked the best in terms of service for the fifth consecutive year of these rankings. This is an impressive feat, especially as many other online brokerages appear to be under resourcing this key driver of the service experience. Even more impressive, Qtrade scored 98% on their service assessment – a near perfect in terms of the evaluation criteria.

Another interesting observation from these rankings is that two of the top four firms in terms of service are online brokerages. Questrade, a popular discount brokerage, placed third in these rankings with a respectable score of 90% (Questrade tied for third place with First Calgary Financial). The closest big-bank owned online brokerage was RBC Direct Investing which ranked 8th, scoring 79%. Amazingly, online brokerage is outperforming the banking services providers when it comes to connecting with customers quickly and appropriately.

Drilling deeper into the results reveals even more fascinating clues to the current state of customer service at Canadian online brokerages. The following figure shows the scores of the discount brokerages that were assessed during this ranking period. Of the 14 firms that were assessed, the biggest takeaway when looking at the field as a whole is just how far apart service experiences can be. The rankings ranged from 98% (at Qtrade Investor) to 4% (at Canaccord Genuity Direct). In fact, only five brokerages managed to score above 50%, and even then, after the second place score of 90%, scores depleted rapidly.

What really stood out from these scores, however, was the transition from fifth place Interactive Brokers (62%) to sixth place National Bank Direct Brokerage (35%). When asked on Twitter about the steep drop-off, Surviscor explained that “The calculation is based on a firm’s performance versus industry peers. The lower % indicates that a firm has a tough time being a top 5 at any point and probably sits in the 60-80 hour response range. The high scores mean some downs at times but mostly ups which is acceptable.”

For Canadian DIY investors, the harsh reality is that expecting a speedy response from an online brokerage is more the exception than the rule.

In looking at the top two firms, and in particular their commission rates, the position that ‘you get what you pay for’ doesn’t really seem to account for the fact that Questrade is able to deliver a standard of customer service well above almost all other online brokerages even though their standard commission pricing is lower (on average). In other words, high commission prices don’t equate to better customer service.

Unlike an online platform or a commission price, however, customer service may not be a feature that many clients ever really need to turn to. This explains why, for example, on the JD Power Investor Satisfaction survey, customer service does not factor heavily into the overall score. That said, long wait times, ‘inaccessibility’ or the perception of slow service are things that can drive clients who experience them to look for new business elsewhere.

That these rankings are scored on a relative basis is doubly challenging for the entire field of online brokerages chasing Qtrade Investor’s service delivery model. Rankings such as these point out definitive leaders in this category of feature, so much so that service can be (and is) a key differentiator for Qtrade Investor. Further, service is not easy to change overnight, which means Qtrade Investor is likely to enjoy a decent shot at keeping their win-streak alive next year. At this point, only Questrade appears to be giving them a run for their money in the service category according to these rankings. And, unless online brokerages competing with the two Q-named firms don’t want to see customers start losing faith in the service capabilities of their online brokerage, these rankings are a great wake-up call for change. Let’s hope that call isn’t left waiting on hold for too long.

Wealthsimple’s Cheque-Mate to Canadian Banks

Up until 2020, the combination of online investing and personal banking was tidily summed up by the title ‘bank-owned brokerage.’ This year, however, it seems like we’re going to have to come up with both a new term as well as find out what happens when online investing gets into banking.

This past week, Wealthsimple took yet another dig at the traditional financial service providers in Canada by offering a high interest savings account (2.4%) that now has a card that you can spend directly from. This brings Wealthsimple one step closer to being a brokerage-owned bank – something that doesn’t yet exist in Canada or the formal vocabulary of the financial services conversation. And it is big news to be sure.

Not content with just rolling out a high interest rate, the new account from Wealthsimple, named “Cash,” is also going to have a pretty slick-looking card and bring a whole new level of aesthetic experience to the ultimately forgettable, plastic debit card. Made out of tungsten, this is the kind of insta-worthy object millennials can’t wait to get their hands (and phones) on, which means that the marketing snow ball is going to go full avalanche once this goes entirely live. 

A great case in point is from Robinhood in the US. The rollout of a high interest savings/chequing feature from Robinhood, paired with a very classy looking card, has shown to be a hit with younger audiences. For Wealthsimple, this foray into banking represents their strategy to simplify and democratize finance.

In addition to collecting interest and being able to make purchases with the card, here are some other features that sound remarkably familiar to what keeping your money with a bank could do:

  • Direct deposit
  • Bill pay
  • Interac e-transfers

It’s also compatible with Google Pay and Apple Pay, has no foreign exchange transaction fees, and will refund ATM fees.

So, even though Wealthsimple started out as a ‘robo-advisor’, it has clearly got bigger plans in mind to handle financial services well beyond investing.  At some point, there will be an integration with Wealthsimple Trade and Wealthsimple, however, with the fact that Wealthsimple is leading the charge of being able to do what the banks do except cheaper.

Really at this point, the most elegant way to summarize what’s about to happen is that this is likely going to be a ‘shut up and take my money’ moment.

Wealthsimple just took the market for their services from Canadians interested in investing, to Canadians interested in earning. What a seismic shift in messaging, and the fact they have labelled this as just the beginning begs the most sacred question of great marketing, which is what are they going to come up with next?

We’re staying tuned to find out.

Discount Brokerage Tweets of the Week

From the Forums

Model Material

Redditors weigh in on the yearly model investment portfolio check-in released by the popular blog, Canadian Couch Potato. Click here to learn about some important changes, the removal of an individual three-ETF option, the debates over discount brokerage choice, and much more.

Getting Ready for the Big Gain

A curious user asks fellow Redditors to venture a guess about what the next big, unexpected, “once in a lifetime” stock opportunity may be. Answers range from water to niche biomedical technology to mushrooms lead into lively discussions in this post.

Into the Close

That’s a wrap on the week that was. It’s tough to close out the Roundup and open the week with a loss. But, as all traders eventually come to know, losses are part of the journey. Still, some sting more than others.

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Discount Brokerage Weekly Roundup – January 20, 2020

There’s snow doubt about it, winter definitely showed up in Canada this past week. Of course, for those fortunate or wise enough to have been prepared, weathering the storm just seemed like just a matter of time.

Speaking of time, curling up by a cozy fire to read this edition of the Roundup is a great way to get up to speed on a few interesting developments that took place amidst all the wild weather this past week. To kick things off, we look at the latest (and long-awaited) update to a mobile app for one online brokerage. From there, we provide an update to the deals & promotions being offered by Canadian discount brokerages as a familiar cast member makes a re-appearance just in time for the RSP season. Also, the race to the top of the online brokerage mountain in the US is providing some interesting clues to online brokers here in Canada. Finally, we welcome back the comments and critiques from DIY investors on Twitter and in the forums.

Virtual Brokers Unveils New Mobile App

With more investors turning to their mobile devices for just about everything, having a strong mobile app experience for online brokerages is no longer becoming a ‘nice to have’ feature. In fact, with brokerages like Robinhood (in the US) and Wealthsimple Trade going ‘mobile first’ with their online investing experiences, there is little room for error for existing online brokerages when trying to retain clients.

After a long-awaited update, Virtual Brokers has begun rolling out their new mobile app for both iOS and Android. The new app, which replaces their existing Power Trader Mobile app couldn’t have come any sooner for many clients.  Power Trader Mobile, which has been around since 2013, managed just 2 stars out of 5 on both Google’s Play Store and the Apple App Store.

So, hopefully, with a new year there’s a new start to the mobile experience. Already the early reviews on the App Store paint a picture of a better experience. Although there are only 2 reviews, the score of 4.5 from what look to be beta testers, looks promising.

The features on the new mobile app enable users to trade stocks and mutual funds – including get stock quotes; view account and transaction details; review orders and positions; withdraw and deposit funds, as well as view basic charts.

The interface of the new app also appears to be much more modern looking and easier to navigate. Screen shots available on the App Store highlight a refreshed look and improved user experience.

Like the refresh of a website, the launch of a new trading platform isn’t going to generate a lot of news or waves for DIY investors. Yes, it is something that is probably going to be appreciated by the scores of patient clients who were waiting for something better but the current release of the mobile app by Virtual Brokers is not so much a game changer as it is something that brings them back into contention with other brokerages.

One of the bigger challenges facing Virtual Brokers in the highly competitive online brokerage space in Canada is to get online investors to pay attention to this and any new features they roll out. While the online brokerage rankings offer a great way to showcase Virtual Brokers to the readership of the Globe and Mail, there is a lot of ground to cover to compete against their traditional rivals, Questrade, and the bank-owned brokerages in terms of brands that investors will talk about or tune into. Features like a mobile app launch are important but to truly stand out, pricing and innovation are key elements that should take centre stage. 

New (Reappearing) Deal for RBC Direct Investing

As we tick closer to the RSP contribution deadline, there is yet another discount brokerage deal announcement crossing the wires. Making a reappearance to the deals and promotions section this month, and in time for the RSP season, is a familiar commission-free offer from one of the most popular online brokerages – RBC Direct Investing.

Their 25 commission-free trade offer is back. With trades that are good for up to one year, a minimum deposit of $5,000 to qualify and an expiry date well after the contribution deadline, there is a low hurdle to qualify for this promotion at this bank-owned online broker.

With the re-entry of RBC Direct Investing to the premiere tier of offers for DIY investors, the major bank-owned online brokers are now all offering something substantial this RSP season. In fact, there are really only a handful of online brokerages who don’t have a major offer in this category at this time – notably Virtual Brokers and HSBC InvestDirect. With the bigger or better-known providers now offering up something substantial, there is not going to be any better time for those on the sidelines to launch an offer that can compete with the other online providers.

Schwab Rallies Despite Earnings Miss

If there’s one thing that investors pay attention to when it comes to stocks, it’s earnings. And, generally when earnings don’t meet expectations, prices usually fall. Of course, when they don’t, there is always a pretty good reason behind the gravity-defying behaviour and often it comes back to a bet on something bigger on the horizon.

Such was the case for the largest online brokerage in the US (and planet), Charles Schwab, who reported quarterly earnings this past week. While the reported earnings per share fell short of estimates by a few pennies, the eye-popping numbers that also accompanied this earnings report demonstrates just how big of a juggernaut Schwab has become on the heels of their decision to go to zero-commission equity trading and to acquire their large rival TD Ameritrade.

One big stat to pay attention to in their latest earnings announcement was the drop of commission revenues of 58% (down to $86 million dollars US). Nonetheless, the bigger news is that client assets under management ballooned 24% higher in the year to cross the $4 trillion dollar (US) mark – a new record high for the online brokerage.

For the share price to rise by almost 3% to end the week is signal by investors that they’re looking at the future for this online brokerage with optimism. Indeed, the assets that continue to get accumulated by Schwab are a great reminder that sustainability for online brokerages is going to be linked either to scale, operational efficiency, or irresistible innovation. For Canadian online brokerages, it’s tough to point to any brokerages right now that are winning based on personality (although Wealthsimple is certainly putting on a clinic as far as marketing is concerned), so it’s either go big, go fast, or go home. And as far as the market’s concerned, it seems that go big is the winning option for now.

Discount Brokerage Tweets of the Week

From the Forums

Age-Old Tips

A user wonders if their plan of allocating “my age minus 10 to bonds” is considered wise and fellow Redditors weigh in on a potentially outdated, and overworked, practice. Read more here.

Lights, Camera, Class-Action

When it comes to being in the spotlight ahead of RSP season, the Canadian financial service industry invests quite a bit to be top of mind. In this Reddit post, however, there is a significant storm brewing in the form of a class-action lawsuit over the way mutual funds were recommended to investors.

Into the Close

That’s a wrap on another bumpy week in the markets. In spite of the of volley of news stories of various degrees of shocking, equity markets in the US are sloping higher than a Newfoundland snow drift and Canadian equity markets are also pushing to new heights. If there’s solace or good news to be found anywhere, right now it’s in market momentum. And a Superbowl featuring the 49ers and Chiefs.

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Discount Brokerage Weekly Roundup – January 13, 2020

Welcome to 2020! Lots has happened while the Weekly Roundup has been on hiatus, however much like the snow blanketing rooftops all across the country (including Vancouver), there’s lots of news to shovel through and remarkably a lot to look forward to for DIY investors this RSP season.

In this first edition of the Weekly Roundup in 2020, we highlight the biggest story so far of the new year, the launch of new deals for DIY investors. From there, we report on the latest commission price drop from a turf war in Quebec that might actually start spilling over into the rest of the Canadian online brokerage market. Also, we’ll cover a neat feature for DIY investor clients of one bank-owned online brokerage that will start a new kind of streaming war (that doesn’t feature a baby Yoda unfortunately). Alas to make room for some extra stories, we’ve sidelined the sardonic tweets and put investor forum commentary on ice, but they’ll be back next edition.

New Year, New Deals

What better way to start the new year than with news of big deals and promos for DIY investors eager to open an online investing account. This year, there appears to be quite the battle between bank-owned online brokerages.

With 9 cash back or free trade promotions for Canadian DIY investors to now choose from, this isn’t the highest number of offers we’ve seen in this category, however what does stand out is the number of bank-owned online brokers in the category as well as the type of offers in play.

The new month has already seen deals from BMO InvestorLine launch and as of publication of the Roundup, a new promotion from Qtrade Investor.

Most of Canada’s online brokers have come to market with cash back offers which suggests they mean business when it comes to getting the attention of DIY investors.

In particular, the battle between bank-owned brokerages CIBC Investor’s Edge, Scotia iTRADE, and BMO InvestorLine is a fierce one with the latest offer by BMO InvestorLine narrowly edging out competitor deals in each of the deposit tiers except for the $500,000 mark (at which point they’re tied with Scotia iTRADE).

For the non-bank-owned online brokerages as well as the smaller bank-owned online brokers, however, competing against the bigger players is going to be especially difficult. In the absence of blockbuster features (like the one that RBC Direct Investing rolled out at the end of 2019), the options for competing online brokerages are limited. Nonetheless, Qtrade Investor’s latest offer appears to hold its own in several deposit tier categories – and even is higher than the largest online brokerage in Canada, TD Direct Investing.

Of course, for those that are on the sidelines, there is always the ‘nuclear’ option of dropping commission prices substantially to get attention this RSP season. As we’ve witnessed already this year (in 2020) there is one online brokerage that has dropped commission rates lower AND offered up a commission-free trading bonus, so it is possible to do both, however the first challenge of getting on the radar of investors is a unique hurdle that less popular online brokerages have to overcome.

With the RSP contribution deadline now just a few more weeks away, it will be interesting to see if any online brokerages not currently offering up either a cash back or commission-free trade offer will step forward and what they will step forward with. It is highly likely that we will see more offers in the next few weeks so we’ll keep monitoring this increasingly active space.

Desjardins Online Brokerage Drops Commission Prices

Snow and temperatures aren’t the only things falling to start 2020, prices for online trading are also coming down. Even though it took a while for them to respond (they also may have been dealing with that whole data breach thing too), Desjardins Online Brokerage finally found a way to counter the incredible commission price drop launched last year by their crosstown rival National Bank Direct Brokerage.

To start, the standard commission for Desjardins Online Brokerage has been reduced from 9.95 per trade down to 6.95 per trade. Compared to National Bank Direct Brokerage, this works out to a slightly better deal since only National Bank clients receive the $6.95 per trade pricing. Standard pricing at National Bank Direct Brokerage is still $9.95 per trade.

For active investors, however, Desjardins Online Brokerage really dropped the gloves on National Bank Direct Brokerage by beating them the commission price for this lucrative customer. For active investors, defined at Desjardins Online Brokerage as those who trade at least 30 times per month, commission pricing has dropped to $0.75 per trade. At National Bank Direct Brokerage, the rate for active investors (defined as those who trade at least 100 times per quarter) is $0.95 per trade. Thus, on both the cost per trade as well as the hurdle to qualify, Desjardins Online Brokerage has come out ahead – at least for equities trading. For options trading, however, the required minimum charge for active investors at National Bank Direct Brokerage is $8.20 which is cheaper than the minimum charge at Desjardins Online Brokerage at $8.75.

For investors aged 30 or younger, National Bank Direct Brokerage still holds an edge over Desjardins Online Brokerage. NBDB offers younger investors a $4.95 per trade commission rate as well as 10 commission-free trades per year. By comparison, Desjardins Online Brokerage has their “Broker@ge 18-30” offer which has 5 commission free transactions (one time). Clearly, there is still some work to do for Desjardins Online Brokerage to catch up to National Bank Direct Brokerage for the younger investor segment. However, this latest series of price reductions by Desjardins Online Brokerage highlight another important storm brewing in the Canadian online brokerage space.

While it is an open secret that no major Canadian online brokerage wants to be the first to lower their commission rates to zero, the reality is that the price brawl between Quebec’s largest online brokers could spill over into other parts of Canada too. The price drops for active investors make sense as a starting point, since active investors will certainly be inclined to trade more volume but also subscribe to data packages and trading platforms as well as to dabble in options trading. Keeping these customers happy is crucial as they are the most savvy of what’s going on in the online brokerage world. Ultimately, however, it is a matter of time before mainstream investors get access to lower standard commission rates.

With Desjardins Online Brokerage lowering their active trading commission rates down to $0.75 per trade, the Canadian discount brokerage industry is plumbing new lows for commission rates (Wealthsimple Trade excluded). While the major Canadian online brokerages are still likely to take a wait and see approach, the smaller players are already flashing signs of what is needed to compete in a world where zero commission stock trading is a reality for millions of investors.

Lowering prices may not be fun for Canadian online brokers, but the price of leaving commission prices higher than everyone else seems like it’s going to be more costly in the long run.

RBC Direct Investing Gets Real

An investor is going to be only as good as the information they receive. When it comes to DIY investing, one of the biggest challenges investors face is finding convenient access to the prices of stocks they’re invested in and those they’re following. For most DIY investors, delayed quotes or ‘snap quotes’ (the kind you get from hitting refresh on your browser) were the norm unless you were prepared to pony up significant fees for streaming data.

Last month, however, RBC Direct Investing unveiled an incredibly valuable feature for DIY investors – streaming real-time quotes – at no additional cost and with no trade minimums required to access this feature for free.  Unlike most of their peer firms, streaming real time quotes are not part of the standard offering. Interestingly, as a shift has taken place in website formats to only display a minimum amount of information on websites, finding information on platforms and data has become a bit more challenging than it historically used to be. One possible reason for this is because “most” users aren’t really active traders and it would therefore be less of a prominent feature to talk about or make space for on a ‘minimalist’ design website. Nonetheless, a quick scan of other online brokerages shows that TD Direct Investing offers snap quotes as does Questrade, however the streaming option at both of these brokerages will cost extra. On top of providing free access to streaming quotes, one nice touch that cuts down on the amount of paperwork is that there aren’t any additional agreements that are required to be signed with the exchanges from which data is being pulled. This simply means it’s easier to get going for existing clients and potential new clients who wouldn’t really have wanted to go through the hassle of a feature they wouldn’t likely use.

Of course for Canadian DIY investors, the upside here is that while RBC Direct Investing’s commission prices are still at the standard levels, there is certainly more value to be gained with these features now in place. It is unlikely that the ultra-active investors or day traders will need or want to sign on to RBC Direct Investing for this kind of feature, but for moderately active or curious passive investors, this is certainly a ‘nice to have’ feature that can provide additional context on investing opportunities.

Certainly, features that improve the ability of investors to make better-informed decisions are welcomed. Of course, it is equally important for any investors who now have more convenient access to the flashing numbers and colours that accompany real-time information to exercise caution and discipline when pursuing a trading opportunity.

Into the Close

That’s a wrap on the reboot to the Weekly Roundup. There’s lots of action taking place for investors to digest to start the new year. A heads up to investors in Vancouver to check out the annual Vancouver Resources Investment Conference for a look at mining-related investment opportunities as well as for some fun investor content. Stay warm out there and for those contemplating account openings, this is the time of year to go shopping for a bargain. Good luck and have a profitable start to 2020!