Tag: Interactive Brokers

Interactive Brokers

Posted on by — Leave a comment

Discount Brokerage Weekly Roundup – April 29, 2019

The end of April is almost here and for Canadians, that means tax time and deadlines. While some folks are taking their cues from the Game of Thrones and making things dramatic into the finish, it seems like there are also a few interesting cliff-hangers emerging in the deals space heading into May.

In this edition of the Weekly Roundup, we take a look at the state of the deals & promotions space heading into the new month, and what the current deal deadlines portend for Canadian brokerages and investors with a wave of IPOs on the horizon. Next, we dive into yet another story emerging from the US online brokerage space, a signal of a very “interesting” trend emerging at US online brokers that could make its way north of the border. Keeping in the spring spirit, we also have a few online brokerage potpourri stories that caught our attention, which we’ve included in this week’s roundup. As always, we’ll cap things off with chatter from the investor forums and on Twitter.

Deal Countdown

Like anyone watching Game of Thrones, folks tracking the discount brokerage promotions heading into May are asking a similar question: What’s going to happen next? As we move into the new month there are several important promotional offers that are set to expire, and as those deals go, the field of brokerage deals will have thinned out considerably.

On the chopping block at the end of April are offers from HSBC InvestDirect and National Bank Direct Brokerage, followed by a cash back promotion from CIBC Investor’s Edge, which is set to expire on May 2nd.  This contraction in deals will reduce the number of online brokerages offering either cash back or commission free trading deals down to three – BMO InvestorLine, Desjardins Online Brokerage and Questrade.

With both the RSP contribution season and the income tax deadline now behind us, whether or not there are catalysts for DIY investors to be opening online brokerage accounts or stepping into the market hinges on the popularity of the upcoming swell of IPOs, as well as general economic outlook.

In the case of the IPO “frenzy”, there are still some significant names coming to market, like Uber, Pinterest and Slack, which could help drive interest by younger, tech-savvier investors eager to participate in stories of stocks that they are familiar with.

With regards to economic outlook, although there are constant jitters with regards to political and economic stability, the consensus view from economic forecasts as of the past week point to a relatively stable market (sorry inverted yield curve).

For Canadian online brokerages, the macro picture suggests that the biggest catalyst over the summer months will be an especially hot IPO season and a generally favourable economic outlook. Importantly, most of the big stories are going to originate out of the US – something that tactically favours online brokerages that offer US accounts (registered and non-registered). This is a considerable cost savings for those active traders hoping to hitch their wagons to the fast action in the US markets.

With so many big US tech stories racing to the public markets, it would be hard to imagine a scenario in which Canadian online brokerages pass up the opportunity to win over new investors with promotional offers. These are undoubtedly interesting times for the Canadian online investing industry. While online brokerages may not be standing still during the summer months, they are likely going to be especially busy making the most of the IPO wave. So, while we don’t know for sure what’s going to happen next, the upside for Canadian DIY investors is that there’s a good chance deals action will pick up in anticipation.

Taking it to the Bank

It has been a newsworthy past few weeks for US online brokerage Robinhood. The zero-commission online brokerage is yet again on our radar as another story has popped up in April, this time relating to the application by Robinhood to become a chartered bank in the United States.

The way in which Robinhood is angling to offer high interest chequing and savings products is a direct response to their false start on the high interest savings account launch earlier this year. Nonetheless, it looks like they’re undeterred by the long compliance road ahead and are pushing to offer what would traditionally be “banking” services.

Far from a novel idea to offer investors something extra for holding their cash with a brokerage (Interactive Brokers does it and has met with some success in the US), the big picture for online brokerages is that sticking to just order execution is not going to be enough to sustain the business. The bigger lesson for bank-owned brokerages here in Canada is that nobody in the wealth management space is going to be respecting traditional boundaries anytime soon. With robo-advisors now becoming more accepted by mainstream investors, and those same robo-advisors wading into the online brokerage space (ahem Wealthsimple Trade) or online brokerages wading into the robo advice space, the “one stop shop” for wealth and financial management appears to be the model that many of these brokerages will be pursuing.

As such, it feels like it’s not so much a matter of if, but rather when and who will be the first ones in Canada to offer much more competitive interest rates on cash sitting idle (i.e. the “dry powder”).

Of course, opening up the “high interest” account for uninvested cash would almost certainly be a slippery slope. Once one major firm does it, the rest will undoubtedly follow. Whether it follows the model of commission fees being dropped (as RBC Direct Investing did in 2014), like most new feature roll outs in Canada, there will definitely be a “wait and see” if it’s anyone other than a big-bank owned brokerage.

Ironically, for Robinhood, as they continue to pursue offering interest, the consumer interest in the brand will likely grow. In Canada, where the competitive dynamics are slightly different, it would be interesting to see what would happen if one of the smaller online brokerages were to get creative for online investors holding idle cash. One fan theory: Canadian DIY investors would be much more inclined to stick things out rather than transfer brokerages.

Online Brokerage Potpourri

Here are some more quick highlights of items that crossed our radar.

Booking an Interesting Detour

TD Direct Investing is the title sponsor for an upcoming session with two influential voices in the personal finance & investing space: Erin Lowry, author of Broke Millennnial Takes On Investing and personal finance personality Jessica Moorhouse. In addition to doing a sponsored session on investing, it’s also interesting to take note of a paid promotional segment on YouTube in which Moorhouse walks through the TD Direct Investing GoalAssist feature.

With so many millennial eyeballs having moved to YouTube and social media rather than traditional media, this is another example of online brokerages looking to work with & enlist influential voices in the personal finance space to extend their message into harder to reach audiences.

Online Brokerage Summit Highlights

Another interesting industry event that took place earlier in April in Chicago was the annual online brokerage summit held by Trading Central. This year’s event marked the tenth edition of the conference and featured influential voices from the Canadian and US online brokerage spaces. An interesting recap of the event was written by Kathryn St. John from Trading Central and is available here. Among the key themes/challenges cited: the race for the millennial investor. In that light, it seems particularly timely to see events such as the TD Direct Investing sponsorship of a millennial-focused content provider, as well as a general tilt towards making platforms more appealing and accessible to a new “crop” of investors.

Discount Brokerage Tweets of the Week

From the Forums

Pump up the Volume

One new DIY investor wants more information on the significance of ETF trade volume. Forum users on Canadian Money Forum chime in here.

On Borrowed Dime

A DIY investor has questions about borrowing specifically to invest. See what other forum users had to say in this Reddit thread.

Into the Close

Talk about a hard act to follow – the week ahead will certainly be filled with no shortage of reaction to an epic Game of Thrones episode and a record-breaking opening to Avengers Endgame and basketball playoffs. Of course, with winter still sticking around (amirite Calgary?) in different parts of the country, it’s not a bad time to stay indoors. Here’s hoping there will be some warm patches (like GDP in Canada) to look forward to as well as a profitable trading week ahead.

Posted on by — Leave a comment

Discount Brokerage Weekly Roundup – April 22, 2019

This edition of the weekly roundup is coming to you from sunny Indio California, home of the Coachella Valley Music Festival aka Coachella. There’s nothing quite like the example of supply and demand in action – and judging by the crowds, lineups for merch and the water refill stations, demand is certainly hot. Ironically, the same can be said about the stock markets recently as crowds of investors rush to find their next big investment and congregate around the headline IPO acts continuously coming to market this year.

So, in keeping with the Coachella theme, here is the “This is America” inspired edition of the weekly roundup. Of course, it’s through the lens of a Canadian DIY investor so we’ve made sure to include the requisite Canadian spin. First up, some interesting Easter eggs were dropped in an earnings call last week from one popular US online brokerage that provide a somewhat challenging picture of the future for the online investing space. Next, we take a look at the flurry of activity taking place at another US online brokerage, and their efforts to make their platform more sticky to mobile users. In keeping with tradition, we’ve also lined up the crowd favourites: tweets from the week and chatter from the investor forums.

Interactive Brokers Earnings Call Drops Hints of Big Things to Come

Like most earnings calls, there’s generally a mix of updates about the financial and operating performance of the company, as well as some perspectives on how the business performed and where they are looking to for future opportunities.

Despite having the traditional structure for the updates to the company as well as taking questions from financial analysts on the call, the latest Interactive Brokers earnings update this past week also had several important ‘Easter eggs’ that offered some insight into the condition of the business and online brokerage landscape, as well as providing some hints about what’s coming up next.

Starting first with some important context around performance: Interactive Brokers has been on a relative tear for the past several years, showing strong growth across all important metrics of their business. In the most recent earnings call, Interactive Brokers shared that their client base has now surpassed 600 thousand accounts, and that their client equity is just about $148 billion, both record highs for the firm.

As successful as a growth story that Interactive Brokers has been, the first nugget revealed is that it appears they’ve hit “peak investor.” The following quote by Nancey Staube – Director of Investor Relations from the earnings transcript explains this development further.

“I must tell you that any way we slice it new account growth at Interactive Brokers over any 12-month period peaked in April 2018 at 27.8% and has been declining since reaching 20.3% in March of 2019. 20.3% would still be very good but annualizing our sequential quarter account growth from the end of December to the end of March shows it leveled off at 16.2%, which is not so good. We would like to see this rate go back to over 20%, but for that we will have to pull a rabbit out of a hat.”

There are a couple of noteworthy takeaways from this quote. First, these account growth figures are relatively strong, especially considering the competitive nature of the US online brokerage space. There are likely many Canadian online brokerages that would love to hit those numbers that Interactive Brokers is stating are problematic, however expectations for their firm run much higher.

Another important takeaway is that being able to hit their prior account growth pace, they would need to “pull a rabbit out of a hat.” That is a drastic characterization of the marketplace conditions in which they are trying to grow and indicates a much tougher road ahead to achieve previous account growth rates. Fortunately, Interactive Brokers is not the kind of online brokerage that stands still when it comes to innovation or features to entice investors to open an account. Their recent deployment of the Portfolio Analyzer and their high interest payments on USD cash balances over $100K are both examples of relatively recent moves that Interactive Brokers has undertaken to attract and retain clients.

In that vein, another interesting insight from the earnings report transcript was that Interactive Brokers IS planning a “rabbit out of a hat” kind of new feature deployment. To manage expectations and competitive advantage, founder and CEO of Interactive Brokers Thomas Peterffy was understandably evasive when it came to details about this new program but what he did say was that this new feature was part of a separate line of business.

Peterffy stated that “For the last nine months, we’ve been working on just such a rabbit that we plan to introduce at a test location near the beginning of the third quarter and in other locations gradually over time. For several good reasons, we are not prepared to say much about the rabbit at this time. We can say it will be a new product development in an area only tangentially related to our traditional business, but if successful would expand the opportunity to grow our customer base.”

Importantly, he used the word “location” to refer to this program which suggests that Interactive Brokers is moving from being almost exclusively online to something that could be accessible in person. Interestingly, and perhaps related, Interactive Brokers’ costs have also been increasing because they have been investing in “client service.” According to their recent earnings statement, the total headcount at Interactive Brokers tallied up to 1,458 – a 16% increase over last year, with “aggressive hiring” taking place in client service (as well as software development and network engineering).

Finally, another very curious comment from their CFO, Paul Brody, was that the aggregate number of shorts being carried for customers has “definitely risen.” It is particularly interesting given the levels the stock markets are currently at, and when combined with the perspective shared on the call that volatility has abated somewhat, it appears that traders are starting to build short positions against the current market. Market timing is notoriously difficult to do, but there appears to be a genuine negative sentiment developing around the latest rally for stocks.

For online brokerages, especially in a low-commission cost environment, achieving a critical mass of clients is key. Interactive Brokers has taken on this challenge to be a world-class online brokerage by going after growth all across the world. Even so, what is telling about the online brokerage space – at least the segment that they wish to play in – is that growth conditions are going to be challenging.

While Canadian DIY investors might represent a relatively small segment of their client base, what is neat about Interactive Brokers is that they tend to roll out new features across their platform for all clients. The recent addition of new services and tools means Canadian online brokerages will need to pay attention to what is possibly coming around the corner from an increasingly influential global online brokerage.

Robinhood and the Pursuit of Trading Happiness

In keeping with the interesting activity in the online brokerage space in the US, after a bit of a hiatus following the stumbled roll-out of the high interest savings account, Robinhood appears to be pressing the gas pedal on new features and important changes. This April, they have published three significant pieces of news relating to new features related to charting and depth of market, as well as announcements of new members of their management team.

While “high interest savings” has now been replaced by “cash management” and is still actively in the works, the two features that stood out that were of particular interest relate to new charting tools available for the mobile experience as well as the depth of market (Level 2).

For a bit of context, Robinhood the US online brokerage is best known for its zero-commission stock trading offering and has grown rapidly since its launch in 2013 to having more than 6M accounts now a part of its platform. It serves as an interesting example for the zero-commission model, something that recently came to Canada through the launch of Wealthsimple Trade.

Even though philosophically Robinhood and Wealthsimple Trade have different starting points, the fact remains that revenues of each firm increase when trading activity increases. Both firms want to attract assets and have clients making trades. To that end, it is interesting to see the features that Robinhood has deployed on its path to monetizing features and experiences while keeping commissions at zero cost.

The first is depth of market. This was likely a frequent request to the client service team so it is great to see this kind of market data rendered in the ultra design-savvy Robinhood environment. Real-time bid/ask information enables active investors to plan where they would like to place their orders and, secondarily, makes for a more engaged experience. Anecdotally, even for less active investors, knowing that there is level 2 information available piques curiousity enough to check to see what interest there is before placing an order.

So, in short, by providing real-time information on market depth, Robinhood has increased the stickiness of their product (it’s hard to look away from blinking lights!). Accompanying this release was the announcement that market research from Morningstar was also being rolled out – yet another feature to encourage clients to spend time in the app rather than outside of it.

Of course, these new features are part of a premium experience, and as such, have been included as part of the subscription-based Robinhood gold program. For the rather affordable rate of $5 per month for access to the premium program, users will be able to access both the research as well as the level 2 information. Additionally, as part of the new Robinhood gold program, users can access the first $1,000 dollars of a margin position interest-free. Amounts over $1,000 will be charged at an annualized rate of 5%.

Another interesting feature just announced is the rollout of improved charting that includes technical indicators and candlestick charts. Once again, this feature enables users to do research on price action on a security and as a result they do not have to leave the app to look elsewhere for technical analysis. Combined with the level 2 data, this offers a very feature-rich experience for more active traders interested in discovering and timing entry and exit points on an investment. It is particularly relevant for the fast moving and volatile world of cryptocurrency trading, something that Robinhood offers on its platform. The technical indicators available as part of this rollout are:

  • Volume
  • Moving Average (MA)
  • Exponential Moving Average (EMA)
  • Relative Strength Index (RSI)
  • Moving Average Convergence Divergence (MACD)

For online investors, the ability to do technical research, charting, and to track depth of market in a mobile is somewhat of a rare animal. Yes, other online brokerages in the US do offer a mobile user experience, however now that Robinhood does too, and does so in their award-winning user interface environment, this means that their competitors need to step up their design game because it now will become a value driver. Having tools and features is not the same as having easy to use and appealing tools and features.

In terms of what the implications may be for Canadian online brokerages, it’s clear that having a commission-free trading competitor is only one part of the online investing experience. Investing in strong design features that make it easy and accessible for users to get onto the platform lowers the barrier for many users and eliminates possible frustration – especially in a mobile environment.

It will be interesting to see what the feedback is on the new feature set from Robinhood. And, assuming these technology experiences are stable and reliable (e.g. how real-time is a price that is being pushed through a mobile internet connection), there’s a great chance that these new components will end up improving design and user experience for active investors who want to invest from anywhere – including from a music festival in the middle of the desert.

Discount Brokerage Tweets of the Week

From the Forums

Hands On

One DIY investor has questions about the highly-customized portfolio they created. Read on for opinions and advice from fellow forum users in this Reddit thread.

RESPect the Process

A poster on RedFlagDeals wants to know more about saving for their children’s future with RESPs, and other forum users chime with answers and clarifications. Read more here.

Into the Close

That’s a wrap on this special edition of the roundup. It’s been a fun way to spend a long weekend but it’s time for the spotlight to turn onto earnings and what seems to be even more big news with waves of IPOs coming to market. Ironically, both Lyft and Uber were the big stars of the show getting people to and from Coachella, so here’s hoping that translates into stellar performances like the ones on the stage! Have a profitable week!

 

Posted on by — Leave a comment

Discount Brokerage Weekly Roundup – April 15, 2019

In case you were wondering why Bran might be trending on Twitter, it’s not because the world suddenly discovered fiber was going to be bigger than avocado toast. No, it was because fans around the world couldn’t be content keeping their excitement to themselves about the kickoff to the final season of Game of Thrones. Even in the midst of all of the ‘Winter is Coming’ memes, the big picture for online brokerages here is that audiences get excited about great content/products/performances – something that is particularly important when brokerages are fighting their own battles for attention and engagement from DIY investor audiences.

While there are no dragons in this edition of the roundup, we do cover a major competition for DIY investors to take home some serious coin and for one online brokerage to get some important marketing wins. From there we peer over the fence to see what US online brokerages have been working on and how they’re getting creative to provide DIY investors what they want when it comes to trading experiences. As usual, we’ll also serve the staple Twitter chatter and forum discussions from DIY investors.

Let the Games Begin

While vying for control of Kings Landing might’ve been the biggest competition to make headlines this week, a slightly distant second was the launch of the annual “Biggest Winner” competition from Horizons ETFs.

Sponsored once again by National Bank Direct Brokerage, this competition, which kicks off on May 6th, is for DIY investors of all stripes who want to try their hand at growing a portfolio as much as possible across the challenge time frame of six weeks. The catch is that contestants are restricted to using Canadian ETFs listed on the TSX rather than picking individual securities.

Prizes for this contest consist of six weekly cash prizes of $500 and a grand prize of $7,500 for the best performance across the duration of the competition, followed by the runner up prize of $2,500.

As far as trading competitions go for Canadian DIY investors, this is by far the most regular and offers the best prize value to be won. In terms of exposure, in the incredibly competitive ETF and online brokerage markets here in Canada, this competition is a tactical way in which Horizons and National Bank Direct Brokerage can be on the radar of lots of investors.

Interestingly, during the registration portion of the contest, the form includes questions about which online brokerage (if any) individuals use. Conspicuously absent on the list of online brokerages are Desjardins Online Brokerage, Interactive Brokers, Virtual Brokers, HSBC InvestDirect, WealthSimple and JitneyTrade, signalling that there are a handful of brokerages of particular interest to NBDB and others that likely aren’t.

While brokerages offer the occasional contest, it is remarkably rare. In a world where getting investors to pay attention, let alone offer up information (such as an email address), contests often draw the curious in to participate. For NBDB, this contest not only gives them access to DIY investors from competitor firms, it also offers them a unique opportunity to market their commission-free ETF program. Incidentally, the contest does charge virtual commissions on trades executed so there is some semblance to real life in which commissions can bite into profitability of trading.

Moving in Concert

This weekend, the biggest names in music and their cadre of fans travelled to Coachella. This massive music festival, just around the bend from Palm Springs, is forecasted to bring in almost 250 thousand revelers across two weekends, and helps to put into perspective the scale at which the US market operates.

For the US online brokerages, the power of scale is something they continuously look to leverage with their feature releases. This past week and earlier this month, there were some interesting moves south of the border that once again highlighted the direction that DIY investing (and more broadly online investing/wealth management) is trending towards.

One of the biggest names in the US online brokerage space, TD Ameritrade, for example, announced that they are expanding 24-hr trading capabilities in certain securities. Last year, TD Ameritrade launched their foray into 24-hour trading of select ETFs and changed the way in which investors could access after market trading. It probably didn’t make as big of a splash at the time as cryptocurrency was all the rage (and already tradeable 24/7).

But in a market place like the online brokerage space that is so ultra-competitive, the small improvements or boosts to their bottom line or client satisfaction are the types of things that ultimately help to maintain their market position.

Being able to trade 24 hours a day is something that appeals to only a certain niche segment of investors but the decision to expand a selection of securities indicates at least enough interest in the program to warrant further investment. Buried at the end of an article on Benzinga announcing the latest move by TD Ameritrade are a few key lines that highlight the potential motivation behind catering to this niche segment:

“According to the retail brokerage, 70 percent of clients interact with the firm’s research and education resources outside of regular trading hours. They also found that clients who trade during the 24/5 session are 10 times more active and have 3-4 times more assets than typical retail clients.”

Whether Canadian online brokerages ultimately decide to jump into offering this kind of innovation is a function of a number of economic and regulatory realities. The point, however, is that there are examples of product lines that can be a win-win for investors looking to access certain trade opportunities and brokerages who are looking to boost earnings and gain traction with active traders.

Of course, one of the drivers for the move by TD Ameritrade was the need for investors to be able to react to news. And late last month, US online brokerage Robinhood announced a rather intriguing acquisition of a market news provider MarketSnacks.

Interestingly, providing access to news – especially financial news and market information – goes hand in hand with how investors formulate trading decisions and evaluate trading opportunities. Whether it is a good idea to go/stay long Boeing (or short it), whether yield curve inversion portends a recession or there’s still time in this bull market to run higher, these kinds of event-driven trading or investing decisions also appeal to a more engaged investor base. The challenge, however, is finding a format that resonates with audiences. Of course, traditional business news channels and market reporting are familiar but in 2019, they’re struggling to win a battle for attention against robots/AI who can report the ‘stats’ of the news in a fairly formulaic fashion.

So, enter a format like the daily digestible news story and podcasts provided by MarketSnacks or even the full day market programming provided by Tasty Trade and the takeaway is simple: focus on the content being engaging and accessible and (funny thing) an audience will gravitate towards that content. As a result, MarketSnacks got acquired by an online brokerage looking to feed clients more market coverage and Tasty Trade’s founder Tom Sosnoff has captured the attention and admiration of a loyal audience base.

Whether it’s opening up securities to being traded after hours – at any hour – or providing engaging content to DIY investors about market action in a format that fits their increasingly fragmented digital lifestyle, US online brokerages are providing yet another example of competition fueling better user experience for investors. In the case of Ameritrade, they’re getting creative about how to grow revenues based on the fascinating insight about when their users actually access the system – the point here though is that they didn’t have to lower commission prices to do it. For Robinhood, it’s especially interesting because the focal point isn’t about lowering commission prices (they’re already at zero) but rather making a tactical choice to provide value to people who are active consumers of market news – something that will invariably generate more trading activity the more engaged people are.

Like planning a ridiculously over the top music festival in the middle of the desert, the fact is that people show up, endure and even look forward to the journey for the content and the experience. If there’s anything that Canadian online brokerages can take away from these developments south of the border, it’s hopefully to start thinking about getting much more creative with how they reach online investors.

Discount Brokerage Tweets of the Week

From the Forums

Ahead of the Learning Curve

A newcomer to the DIY investing world has questions about how long it might take to build their knowledge base. See what advice other Redditors provided here.

Golden Years

One forum user wants to know if changes to their portfolio are necessary as they get closer to retirement. Discover what fellow forum users had to say in this Canadian Money Forum thread.

Into the Close

So much for investors to be on the look out for in the week coming up. In addition to actual Easter eggs, it’s earnings season again and that likely means people are bracing themselves for (even) more ups and downs. Whether that ending to Game of Thrones or general market volatility leaves your head spinning, the world can rest easy knowing that Idris Elba also spins (and will be doing so again at weekend 2 of Coachella!) and apparently so does Hodor (in real life!). Have a profitable week!

Posted on by — Leave a comment

Discount Brokerage Weekly Roundup – April 1, 2019

And just like that, the first quarter of the year is now in the books. Of course, we all know that time flies, but just like the sci-fi world, for investors time and money are also bending – in this case – because of the yield curve inversion. If it sounds like the financial equivalent of the upside down, it is, and for DIY investors as well as for online brokerages, it portends some stranger things ahead.

In this edition of the roundup, we take a look at the rollover of the deals and promotions activity from March to April and relative quiet (perhaps too quiet) state of affairs regarding commission-free trading. From there we serve up a delightful bouquet of recent developments and trends that DIY investors and online brokerages will want to put on their collective radars. As always, we’ll collect the latest chatter from investors on Twitter and the forums to cap off a busy week in the markets.

Betting on a Better Deal

While the CUSMA or USMCA or whatever it’s called is still being ironed out, the good news for DIY investors is that there are still free trade deals to be found at Canada’s discount brokerages. As we approach the new month, and in particular this month, there is quite a bit of turnover in the online brokerage deals section.

Offers from Scotia iTRADE, Virtual Brokers, RBC Direct Investing and Qtrade Investor all expired at the end of March. Encouragingly, CIBC Investor’s Edge have extended their offer through to early May which is just enough time for folks to take advantage of investing any tax refunds into the markets.

In addition to the turnover in deals, March has undoubtedly been one of the most eventful months in the online brokerage space in Canada in recent memory.

With the launch of Wealthsimple Trade, the conversation about promotions – especially commission-free trade ones – has forever changed. Of course, one of the interesting things about competitive markets (and the online brokerage space definitely counts as one) is how they respond to material developments.

Even though promotions have been an important method for online brokerages to compete with one another and attract new assets to their organization, what has been interesting to witness with the launch of Wealthsimple Trade is not what has happened, but rather what hasn’t.

Unlike the move in 2014 by RBC Direct Investing to lower their standard commission price to $9.95 per trade, the launch of Wealthsimple did not trigger an almost immediate repricing of commissions by existing online brokerages. There was not a domino effect of major online brokerages announcing they too would be dropping their trading commission structures to zero (although that still may come). Ditto for the deals and promotions – instead of more promotions or more enticing terms to steal the Wealthsimple Trade thunder, there has been nothing, which naturally begs the question, why not?

While it is likely that major Canadian online brokerages will eventually formulate a response, this certainly seems like a “wait and see” moment. Undoubtedly, there are individuals from other online brokerages who’ve signed up to test the experience of Wealthsimple Trade. That, combined with early feedback from consumers and the lack of registered accounts (like a TFSA or RRSP), seems to point to a lack of immediate concern by Canadian online brokerages for the zero-commission trading world now available to Canadian DIY investors.

Despite the lack of immediate movement by Canadian online brokerages with regards to the new entrant, it is almost certain that firms are already planning when the right time for a response will be and what that response will look like.

One of the potential benefactors in the meantime could be the deals and promotions section. Planning and deploying promotional offers can be quick and efficient and can give investors something extra to consider when kicking the tires on a new brokerage.

In addition to deals, there could also be tactical pricing adjustments that start to show up this year. With a whole suite of tech IPOs planned for 2019 featuring the likes of Uber and Slack, there is bound to be strong interest in participating in these now recognizable tech stories. Waiving or discounting forex fee markups on US trades could prove to be an interesting tactic to counter the current state of Wealthsimple Trade’s requirement for forex conversion to trade US-listed or USD-denominated securities.

So, while there will certainly be a noticeable downtick in the number of deals and promotions heading into the new month, we anticipate there will be more than a couple of surprises sprung on investors in the form of creative promotional or pricing offers. And, who knows, these new free trade offers might even offer better access to the US markets than the CUSMA does.

DIY Investing Potpourri

How you doin?

Although a catchphrase from the popular show Friends, it also appears to be an analogous way to cozy up to online investors – at least that’s what one popular US online brokerage is betting on. This past week, Interactive Brokers announced the launch of their new portfolio check up tool Portfolio Analyst which is aimed at simplifying the myriad of financial touchpoints that characterize modern day life.

In what appears to be a powerful, free tool that can integrate personal financial information ranging from banking accounts and credit cards through to investments, this is an exceptionally bold move from Interactive Brokers into the “traditional” banking space. Additionally, it represents an extremely potent way to get visibility into the whole financial picture of its users – a tool that has incredible marketing value for a firm like Interactive Brokers that is expanding its service offering into products like credit cards.

The Portfolio Analyst tool by Interactive Brokers also appears to be a part of a growing trend in the digitization of personal financial management. Increasingly, there are software tools being used to integrate information about an individual’s financial picture and then use that to communicate performance.

Recently in Canada, TD Direct Investing launched a tool called “GoalAssist” which pulls together information about the performance of a portfolio relative to stated investment objectives to help users determine how close or far they are from meeting their financial goals.

These portfolio and personal finance management tools are not new inventions, but it is interesting to see them start to show up in the online brokerage space. Increasingly, it appears that online brokerages are not going to be contained to just trade execution – they are likely gateways to digital wealth management platforms that take a holistic view of a person’s assets and financial goals.

Perhaps fortuitous timing, but another big name in the US online brokerage space, Charles Schwab, also announced last week that they will be launching a subscription-based approach to providing wealth management advisor access. While outside of the model of a pure discount brokerage, Charles Schwab provides a unique example of how an online broker took the path of diversifying their business to incorporate advice and advisory services into their ecosystem. As a result, they are playing for scale – to attract as much in terms of assets as possible, which in turn enables them to compete in a “zero commission” world much more effectively than their smaller peers.

Daytrading in TFSAs

Another important detail in the saga of individuals looking to actively trade their TFSAs was revealed this past week. The TL;DR version: the only one on the hook for paying potential taxes assessed against a TFSA deemed to be a “daytrading” (or trading for a business) will be the individual whose name the TFSA was in.

Prior to the update in the recent budget, both the institution that provided the account and the account holder were considered “jointly and severally liable” which means that institutions offering the TFSA could be held responsible for paying taxes if a client closed up their TFSA or transferred it to another organization before the CRA caught up.

It is interesting to see how this particular case will end up impacting the CRA’s rules about “day trading” for Canadian investors. Currently there is a very, very grey zone between “active investor” and “trader” – a source of much confusion, especially come tax time.

An individual making over 150 trades per quarter, for example, pushes the limit of what the original spirit of the capital gains tax exemption was probably intended to apply to. That said, there are incentives in place to do just that from online brokerages offering up discounted commission pricing on “individual” (read: non-business) accounts.

So, while online brokerages are abundantly clear about not offering tax advice, enabling individual non-registered accounts to trade beyond a certain activity threshold and calling them “non-business” accounts is a slippery slope that may ultimately attract the ire of the CRA.

Ultimately, choosing to go down the DIY or active investing route can actually lead to becoming viewed as a business in the eyes of the CRA. This is important for DIY investors to take note of as they get started with investing as there is very little that is explained about the tax implications of trading by online brokerages themselves. Certainly with the euphoria of early 2018 now about to play out in tax season, we fully expect there to be some tough lessons being learned by the “active investors” in cannabis and crypto stocks.

Discount Brokerage Tweets of the Week

 

From the Forums

Trading it In

One DIY investor has questions about the best way to move funds from one low-volume stock to another. Users on Financial Wisdom Forum provide helpful strategies and tips. Read more here.

Opposites Attract?

A Redditor seeks advice on how to create a balanced retirement portfolio with a partner who wants to keep their money off the markets. See what other users on Reddit suggest.

Into the Close

It’s hard to believe how quickly April has arrived. Keeping pace with the news cycle has been an endurance test to be sure, but that is something that the bearish market watchers should be used to by now. These past two weeks, however, it seems like their patience may finally be kicking in. With the inversion of the yield curve starting to raise the spectre of recession and another voice seemingly calling for a short on Canadian banks, the end of calendar Q1 for investors is ending on a somewhat ominous note. Not to be a party pooper, but the flood of IPOs coming to market this year might be one of those “top of the market” kind of events too where the final moments to tap positive investor sentiment are close at hand. All that said, spring is about growth and opportunity – regardless of the market direction, here’s hoping that you find a profitable way to play it.

Posted on by — Leave a comment

Discount Brokerage Weekly Roundup – March 4, 2019

Welcome to March. With spring on the horizon (at least that’s what’s supposed to happen) and the RSP deadline now behind everyone, it’s time to start looking forward to bigger stories through the rest of the year. Fortunately for online brokerages (and DIY investors) once they recover from the mad dash that was the RSP contribution rush, there are some bullish signals that DIY investing continues to strengthen.

In this edition of the roundup, we highlight the latest activity in the deals and promotions section. With the arrival of a new month, and this month in particular, this month is going to be full of changes and surprises as the deals deck shuffles. Keeping on theme with spring, we’ve also spotted a few interesting developments sprouting up – one that mining investors may want to take note of and another that shows that IPO activity in 2019 extends even into the online brokerage segment. As always be sure to check out the latest tweets and forum posts from DIY investors.

Deals March On

Now that March has officially arrived, the mad dash to the RSP contribution deadline is finally over. Over the next few days, Canadian discount brokerages & investors alike will be tallying their respective wins.

For investors, there were definitely some big wins to celebrate. Historic high numbers of offers, participation from almost all online brokerages, as well as an increase (in certain segments) in the value of offers being put forward. The combination of these factors suggests a bullish sentiment for DIY investors through 2019.

That said, an adage of markets (and physics) applies equally to the online brokerage market and what has gone up will most certainly come down.

With a significant portion of deals timed to coincide with the RSP contribution deadline or shortly thereafter, March is scheduled to see quite a bit of turnover in the deals & promotions section. So, while market volatility may have taken a back seat for the first part of 2019, for online brokerages and DIY investors, the deals category is going to sail through choppy waters.

Case in point, the most popular categories of offers – cash back promotions and commission-free trade deals – is set to have 7 out of the 14 (50%) current offers expire in March.

Notably, the deal from TD Direct Investing expired at the RSP contribution deadline of March 1st. Offers from BMO InvestorLine (March 4th), Qtrade Investor (March 15th), CIBC Investor’s Edge (March 24th), RBC Direct Investing (March 29th) and both Virtual Brokers and Scotia iTRADE on March 31st.

Also on the chopping block in March is Questrade’s big transfer fee coverage offer (set to expire March 31st).

Of course, with so many deals set to expire, the landscape for DIY investors will be pretty interesting for those other deals still in play. Even though the big push of RSP contributions will have come and gone, income tax filing season is now here and personal finance questions will still be top of mind for many investors. In fact, what could be interesting to watch is whether there are any stumbles with regards to tax reporting across the tax-filing season as hiccups invariably lead to investors getting fed up and looking elsewhere for greener pastures. The result, for online brokerages with promotional offers still active during this time period, there will be less competition to contend with.

Interestingly, it will likely be challenger brokerages – such as National Bank Direct Brokerage, HSBC InvestDirect, Desjardins Online Brokerage and Questrade who will directly benefit from the deals action pull back. In all likelihood, however, we also expect BMO InvestorLine to post an offer to keep their long-time streak of offering a promotion intact. Additionally, given Questrade’s climbing prominence in rankings and growing awareness of this provider among online investors, it is unlikely that other, larger, online brokerages will sit by and cede market share to Questrade  – especially during this time of year.

So, even though we don’t know exactly what’s in store for DIY investors in March, the early data suggests a bullish sentiment for brokerages to introduce new deals and/or extend offers.

DIY Investing Potpourri

Despite the winter warnings, we can still look forward to March being the official start to spring. With that in mind, we’ve pulled together a few interesting developments across the DIY investor space that are worth taking note of.

PDAC 2019 Now Charging Investors to Attend

When it comes to conferences for investors, there aren’t a lot to turn to. And, when it comes to major mining conferences in Toronto that would attract the global spectrum of the mining industry, there really is only one: PDAC 2019.

Taking place between March 3rd and 6th this globally renowned show brings in mining and exploration companies at a scale that is unrivaled in Canada and so it was particularly interesting to see the PDAC roll the dice when it came to attracting investors into this convention. Specifically, this year PDAC opted to charge $24.99 for admission to the Investors Exchange – the hub of about 500 mining & exploration companies.

So, either sentiment in the mining sector is about to take a significant uptick or PDAC carries enough weight with investors to warrant charging admission. Among the many selling points for investors is that this is arguably the best opportunity to meet with mining and exploration companies’ representatives as well as to discover other ones.

There are just shy of 500 companies listed to exhibit in the Investors Exchange so for anyone to try and cover that kind of ground, it will likely require a multi-day effort. To make matters more potentially costly, 65 exhibitors (13%) are there only for one day, either March 5th or March 6th.

While the final numbers will ultimately bear out whether attendance is impacted by charging for admission, given the state of the mining markets, giving investors one more hurdle to cross seems like a bold move. So, for investors serious and committed enough to fork over $25 per day to talk to companies, you can almost bet the questions will be coming from more engaged investors and there will be fewer ‘no shows’ (although the extreme cold may also challenge attendance).

It will be interesting to see what kind of experience DIY investors can expect from this year’s show – but one thing is for certain – PDAC has raised the bar for creating an outstanding investor experience now that investors are paying to be there.

IPO for Chinese Online Brokerages

While the spotlight on IPO’s was dominated this past week by the filing from Lyft, earlier last week Chinese online brokerage Tiger Brokers also announced they would be seeking an IPO on NASDAQ (TIGR). Interestingly, they are not the only Chinese online brokerage and trading firm seeking to raise capital from and list on the US markets. Direct competitor of Tiger Brokers, Futu Holdings (FHL) also filed to go public with a target of raising up to $300 million.

Futu Holdings is backed by Tencent while Tiger Brokers is backed by Xiaomi and Interactive Brokers also reportedly has a stake in Tiger Brokers. For Interactive Brokers, their presence in the Asian markets continues to strengthen ahead of their peers in the US online brokerage space.

What also crossed our radar from the disclosure data was the reporting that 71.5% of clients were under 35 – a massive difference in the demographic profile compared to online brokerages in North America. Also noteworthy: conversion rates of 15% and retention rates of 82% through the end of 2018. In spite of attracting customers, a look at the financials show that negative earnings and operating losses which reflect a number of challenges the online brokerage segment still faces in the Chinese market.

Discount Brokerage Tweets of the Week

From the Forums

Stop & Go

When it comes to investing, things don’t always finish on the upside.  At first glance, stop loss protection might be an option to mitigate the risks, but do fellow forum users on Canadian Money Forum agree? See what they have to say.

Expanding the Horizon

One investor takes to the forums to see what ETF options are available outside the energy and resource sector. Forum users take a closer look and share their thoughts on investing in mining and resources while offering up their suggestions on the Financial Wisdom Forum.

Into the Close

That’s a wrap on another set of noteworthy developments. There’ll be lots to see this week, including content coming out of PDAC. Metals are also in going to be in the news with the NAFTA trade deals now up in the air. For the numerologists, the 10th year of the bull market is coming up marking the week in which the S&P 500 hit its low of 666. Not creepy at all. Of course other numbers in focus will be the job growth and economic performance. Wherever the numbers land, here’s hoping you have a profitable week!

Posted on by — Leave a comment

Discount Brokerage Weekly Roundup – February 25, 2019

Whether it was the spectacle of having no host, the spectacle of who wore what or of who won what, there was a lot of hype leading up to the Oscars and after it was all said and done, the controversy persists. Of course, Canadian online brokerages are caught in a swirl of hype as well, with the RSP contribution deadline looming, this is perhaps the most buzzworthy week for anything and everything related to investing online.

In this edition of the roundup, while there may be no big celebrities or shiny statues, there is no shortage of commentary (albeit not about outfits). Starting first with one Canadian online brokerage who made a subtle but important shift on their commission pricing page which could tilt them out of favour with active traders. Next, we review the interesting last minute moves made by a pair of online brokerages to put their deals for RSP season in the spotlight and keep them on the radar of DIY investors. Of course, in keeping with the awards season theme, we profile some very interesting highlights from the latest online brokerage ranking to come out of the US. As always, we’ve got a great selection of DIY investor chatter from Twitter as well as from the investor forums.

Virtual Brokers Quietly Tweaks Trading Commission

Sometimes a small change can have a big impact. This past week, we took note of a small change to the Virtual Brokers pricing & commissions page, that at first blush, might not seem like a big change but is, in fact, an important one.

Late last year, Virtual Brokers announced a new commission pricing structure that lowered their commissions from $9.95 to between $1.99 and $7.99 per ticket. This pricing structure put the standard commission per trade at Virtual Brokers under most of their competitors – certainly those of most bank-owned brokerages (with the exception of CIBC Investor’s Edge) as well as under the standard commission range of their long-time rival Questrade. There was, however, an important detail to take note of.

Commissions at Virtual Brokers were advertised “per ticket” rather than “per trade” which was uncommon for most of the other online brokerages who priced commissions per trade. For most everyday investors, per ticket pricing, though uncommon, wouldn’t actually work out to being anything different. For active traders, however, the difference is important.

We previously reported that having a ‘per ticket’ system could favour active traders who wanted to scale into (or out of) positions by buying (or selling) multiple orders of the same security in the same day. Now with pricing moving to the per trade pricing, this removes that cost efficiency.

So, even though the terms used to describe trade commission pricing might be easier to understand for a wider audience or user base, the pricing advantage is no longer as clear to the active segment. Another point of possible confusion – the terms & conditions underneath the commission pricing table available on the website at the time of writing this Roundup still refers to the ‘per ticket’ pricing. We’ve reached out to VB for clarification and will post an update when received.

Deals Action Down to the Wire

With the RSP contribution deadline within reach, the deals action in the online brokerage space it is at an all-time high. Even so, there were still a few interesting moves heading into the final stretch to the March 1st deadline.

The first, and most obvious, is RBC Direct Investing ramping up the visibility of their ‘pay with points’ promotional offer. Specifically, the homepage of the RBC Direct Investing has this offer splashed in big, bold letters where it cannot be missed.

For a quick refresher, until March 1st RBC Direct Investing is giving points holders 20% more value by lowering the required minimum point redemption amount from 3000 points to 2500 points.

Points can also be used to pay for trading commissions, and with the current promotion, fewer points are required for a trade. Instead of the 1200 points normally required, clients can use 995 points instead.

Another bank-owned online broker running hard to the RSP contribution deadline extended the deadline for their offer from the end of February to the first few days in March. BMO InvestorLine extended the deadline for their current cash back promotion from February 28th to March 4th – a move that enables the ultra-last-minute contributors to benefit from the promotion especially if they’re on the west coast.

As the clock ticks closer to the deadline, keep in mind that there is also another deal set to expire – TD Direct Investing’s tiered commission-free trading offer. This deal is timed to expire on March 1st so, for any procrastinators, this is crunch time.

Best Online Brokerages in the US Announced

In the spirit of the Academy Awards, and continuing the streak of awards for best online brokerage that have taken place in February, south of the border there was also a rather high profile announcement for the best online brokerages for 2019. Barron’s magazine published their 24th edition of their US online brokerage ranking which profiled 14 US brokerages.

From the Canadian vantage point, it is interesting to peer over the fence to see what some of the more noteworthy features are in the US online brokerage space. According to Barron’s, the five categories of features or experience that DIY investors expect in 2019 are comprised of: personalization, accessibility, convenience, thoroughness and sophistication or “PACTS”.

In terms of the top performers in this year’s ranking – which reports performance using a five-star ranking – Interactive Brokers came out on top with 4.5 stars. The top performer last year as well, the repeat performance is impressive considering the speed and scope of changes taking place in the US online brokerage marketplace.

One interesting observation of the field that we also have noted on several occasions is that “active trading” firms are increasingly targeting less active clients with features geared towards less frequent traders. Interactive Brokers is a great example of this, with features like a credit card, bill payments and high interest on uninvested cash, there are certainly mainstream investors as well as active traders who might find that feature stack appealing.

The top five performing firms in this year’s ranking were:

  1. Interactive Brokers
  2. Fidelity
  3. E*Trade
  4. TD Ameritrade
  5. Merrill Edge

So, what is life like for DIY investors on the other side of the border when it comes to online brokerages?

One interesting feature is substantially lower cost per trade. Although Canadian DIY investors have started to see zero commission trading start to emerge, the reality is that the US has a greater variety of lower cost or no cost trading options. For example, Merrill Edge now offers 100 commission-free equity trades per month for clients with assets over $100,000.

Commission-free ETFs are also another area where the US online brokerage space has a considerable advantage over Canadian brokerages. With catalogues of commission-free ETFs that range into the hundreds, there is certainly lots Canadian online brokerages can take note of from the performance of their US online brokerage counterparts.

Perhaps the biggest difference in terms of online brokerage experience for DIY investors in Canada compared to the US is when it comes to technology. While online account opening is still a work in progress at some firms here in Canada, there are virtual reality portfolio management tools already under advanced development from firms like Fidelity, or AI integrated trading experiences with firms such as TradeStation or Interactive Brokers, or smart home connectivity with trading applications at TD Ameritrade. Over the fence, it is truly a brave new world when it comes to technology.

On a side note, this edition of the Barron’s ranking was written by an author new to the Barron’s ranking, Matt Miller. Up until last year, these rankings were conducted and written by Theresa Carey (for the past 23 editions!) who has since moved over to Investopedia. One of the features that appears to be sorely missed by readers is the full spreadsheet of comparisons that appeared in year’s past.

What is interesting to take note of in the US online brokerage rankings that may impact Canadian DIY investors as well as online brokerage firms here is the rapid ascension in ratings that tastyworks has demonstrated.

Largely focused on options trading and founded by Tom Sosnoff, (who also founded and sold Thinkorswim to TD Ameritrade), the playbook of tastytrade (the media arm that is associated with the brokerage tastyworks) is impressive. The brokerage arm – tastyworks – was launched in 2017 so to rise to a middle of the pack ranking overall in such a short span of time is a sign that they are making significant strides with investors.

Why this is worth watching as a force within the online brokerage space here in Canada is because tastytrade’s second largest audience comes from Canada. Already, tastytrade has a nascent relationship with TD Direct Investing – having done joint events with them in the past. This definitely give TD Direct Investing a leg up on the other Canadian brokerages who would want to deliver access to a unique personality and product in the options trading space.

The key takeaways for Canadian online brokerages is that as Canadian DIY investors get to see what’s going on across the border, there will likely be a similar demand for a more rapid and innovative technology experience, lower cost for trading commissions, greater diversity of ETF trading commission-free and exceptional trading-related content. In a nutshell: they have to figure out how to do way more than they’re currently doing now, and do so in a falling commission-rate environment.

Discount Brokerage Tweets of the Week

From the Forums

Straight to the Points

Value investing is all about getting more for your dollar. It’s no surprise then that DIY investors sparked a conversation on RedFlagDeals.com’s investing thread about RBC Direct Investing’s pay with points promotion set to expire at the beginning of March. Check out what investor’s had to say about the merits and limitations of this offer.

Trader’s Remorse

Despite the different coloured logo, things may not always be greener on the other side of the online brokerage fence. One investor had second thoughts about their move from Questrade to BMO InvestorLine, in this post in the Financial Wisdom Forum. Read about what fellow forum users had to offer in the way of sage advice.

Into the Close

That’s a wrap on the action for another week. If you’ve watched any major sporting event or TV event or even surfed around online, you’ve likely seen at least one discount brokerage or robo-advisor pushing hard into the RSP contribution deadline. For those who’ve already tied a ribbon around their RSP contributions for the year, congratulations, there’s one less thing to worry about this week – but if you’re looking for anything to get your nerves frayed, good news, there’s lots on the US and Canadian political scene to keep you from resting on your laurels. Have a winning week!

Posted on by — Leave a comment

Discount Brokerage Weekly Roundup – February 18, 2019

Even though markets took a pause for Family Day in Canada and President’s Day in the US, the calm before the storm is officially over and when the market bells ring again on Tuesday, it will be a mad dash to the RSP contribution deadline. With first time and seasoned DIY investors alike kicking the tires on Canadian online brokerages, the good news is that there is plenty on the table in terms of offers as well as ranking data to help make those important decisions.

In this edition of the roundup we take a deep dive into yet another deals & promotions development in which two Canadian discount brokerages launch late-stage offers. Next, we profile another online brokerage ranking dealing with customer service that revealed some very interesting trends as well as challenger brands that will shift the online brokerage landscape in Canada in the years to come. Of course, we’ll also serve up a healthy dose of online brokerage tweets as well as chatter from the investor forums.

No Country for Old Deals

With the RSP contribution deadline just a few days away, Canadian discount brokerages are pulling out all the stops to try and get DIY investors’ attention (and business) while investments are on their mind. This month has seen a flurry of activity ranging from commission price drops at Scotia iTRADE, something that they have resisted doing for about five years, to just about all Canadian online brokerages putting forward either a commission-free trading or cash back offer.

The trend of posting new offers continued last week with offers from non-bank-owned online brokerages, Questrade and Virtual Brokers, both posting promotional offers.

Questrade’s offer is actually one that deserves a bit more discussion since it is unlike anything we have observed take place in the industry since we have been tracking deals and promotions. Questrade’s latest promotional offer is a transfer-fee coverage offer (something almost all online brokerages offer) however the big development is that Questrade is offering to cover the transfer out fee for any deposit level. This is a massive development for two reasons.

First, the normal deposit threshold for qualifying for a transfer fee coverage offer is between $15,000 and $25,000. Even then, there are times where there is a sliding scale of coverage, so only larger deposit amounts qualify for the full coverage. Occasionally, Qtrade Investor has lowered the transfer fee coverage threshold from the standard $25,000 down to $10,000. So, for Questrade to drop the deposit transfer requirement altogether (for a limited time) is an aggressive move to get accounts that normally would not have qualified for transfer fee coverage to consider switching.

The second reason this offer from Questrade is a big deal is because it reflects their doubling down on a segment of the market that is largely underserved by their competitors. In response, Canadian online brokerages are almost certainly going to have to decide how valuable customer accounts with deposits less than $15,000 to $25,000 are worth, because it now is possible for online investors to ask their brokerage how much they’re prepared to offer to keep their business.

For DIY investors stuck paying fees at online brokerages because their balances are too low, this is an amazing exit opportunity. To be clear, Questrade also charges low balance/inactivity fees, however the threshold to have those fees waived is lower than at their competitors. Questrade charges inactivity fees of $24.95 per quarter on accounts with less than $5,000 in total assets and waives those fees for placing a commission generating trade in a quarter; for individuals under 25 years old; subscribers to a data package and to anyone depositing at least $150 per quarter.

Finally, one more interesting observation with regards to Questrade’s promotional offer is that this is the first time in many years that Questrade has launched a new mass market offer. Earlier on in their history, Questrade was the most active among Canada’s discount brokerages in terms of offering promotions however that activity essentially plateaued with Questrade keeping their same suite of commission-free trading offers. This uptick in their promotional behaviour is a signal that Questrade is revisiting their promotional offers which is one more thing that their competitors now have to factor in.

Also crossing the deals wire last week was Virtual Brokers, who launched a $50 cash back promotion tied to RSP season. Their latest offer, which also comes after having been on the deals sideline for some time, coincides with their being named as Canada’s best online brokerage by the Globe and Mail (alongside TD Direct Investing).

Virtual Brokers’ latest promotion is open to both existing and new clients and offers up a $50 cash back reward for a deposit of $10,000. In comparing the current cash back offers on the market, this is one of the most aggressively priced ones.

To start, they are the only online brokerage offering a cash back amount for a deposit at that level. The next available cash back offer requires a deposit of at least $25,000 – at which point there are three different offers to choose from. Interestingly, the aggressive nature of this offer really stands out when compared against Qtrade Investor, who is offering a cash back amount of $50 for a minimum deposit of $50,000.

Another feature of the latest Virtual Brokers deal that stands out is the timing for when the cash back award will be deposited. According to the terms and conditions of the offer, the cash back will be deposited “after July 1st” which, compared to other offers, is a shorter payback time. To be fair, the exact date was not specified so it does leave considerable wiggle room for that repayment to be issued

Brokerage Minimum Deposit Cash Back Amount
Virtual Brokers $10,000 $50
HSBC Invest Direct $25,000 $188
CIBC Investor’s Edge $25,000 $100
Scotia iTRADE $25,000 $100
BMO InvestorLine $50,000 $400
Qtrade Investor $50,000 $50

 

It should be noted that Questrade does have a referral offer in place that is easily accessible for investors that would also be similar in value to Virtual Brokers’ offer (i.e. $50 cash back for a deposit of $10,000). Scotia iTRADE also has a referral offer however the process of accessing that offer is more difficult than entering in a code.

With over 35 offers now available for DIY investors to choose from, this is a record year for choices and incentives. Not only are there more offers in play for DIY investors to be able access but also the amounts of those offers have increased relative to last year – especially in certain deposit segments.

There have clearly been benefits to anyone who’s waited to see what the online brokerages would come forward with in terms offers. But, for online brokerages, has waiting until RSP season to launch a deal/promo been a good thing?

One hazard of waiting for the RSP season is that consumer expectations shift. If DIY investors look back over the past three to five years, there’s clearly a pattern of Canadian online brokerages offering deals and promotions in the new year or, more recently, from November onwards. Not unlike consumers and Black Friday, however, online investors may start to withhold their account opening or selection until they see the full set of offers available.

What we suspect will unfold is that online brokerages will want to establish a more regular or tactical approach to offering promotions through the year. At the very least, finding a way to stay on investors’ radar throughout the year will be important when it comes to the ‘high season’ of being able to stand out from all of the different offers that will go on display.

The most recent activity from Questrade and Virtual Brokers show, however, that if you’re going to be advertising a promotion later into the RSP season, that in order to get noticed, you will have to go big – which is a great development for DIY investors.

Qtrade Earns Top Customer Service Scores from Surviscor

Earlier this month, Qtrade Investor managed to notch yet another award win in an online brokerage ranking, this time in customer service. Financial services research firm Surviscor announced the results of their service level assessment of the Canadian banking and online brokerage sectors and found that in the brokerage segment, Qtrade Investor provided the strongest service experience.

The results of this year’s service level assessment provided some eye-opening scores, and will undoubtedly cause some furrowed brows across the Canadian online brokerage sector as many of the scores came up less than flattering. More on that in just a moment though.

At the top of the board, Qtrade Investor scored 84% and narrowly beat out RBC Direct Investing who came in second at 82% followed by Questrade in a distant third at 68%. For some context, the average score was 39% while the standard deviation was 27%, which means on a relative basis Qtrade Investor and RBC Direct Investing substantially outperformed the rest of the field.

With an average score of 39% however, this evaluation is indicating that Canadian online brokerages are struggling when it comes to providing what Surviscor defines as quality service. Laurentian Bank Discount Brokerage came in last at 4% while Virtual Brokers landed at 8%. Some big bank-owned-brokerage names also were included in the below average group: Scotia iTRADE, CIBC Investor’s Edge, National Bank Direct Brokerage, and (perhaps the most surprising) BMO InvestorLine (16%).

Of course, while these rankings provide a snapshot of performance over the past year, what is even more interesting – and perhaps telling of a trend in the online brokerage industry – is comparing results year over year.

Online Brokerage 2017 Score 2017 Ranking 2018 Score 2018 Ranking Score Change (y/y)
 BMO InvestorLine 12% 13 16% 11 4%
 CIBC Investor’s Edge 16% 12 30% 8 14%
 Desjardins Online Brokerage 74% T3 52% 5 -22%
 HSBC InvestDirect 28% T8 12% 12 -16%
 Interactive Brokers 54% 6 62% 4 8%
 Jitney Trade 28% T8 24% 9 -4%
 Laurentian Bank Discount Brokerage 4% 15 4% 14 0%
 National Bank Direct Brokerage 28% 10 20% 10 -8%
 Qtrade Investor 90% 1 84% 1 -6%
 Questrade 36% 7 68% 3 32%
 RBC Direct Investing 86% 2 82% 2 -4%
 Scotia iTRADE 66% 5 38% 7 -28%
 TD Direct Investing 20% 11 50% 6 30%
 Virtual Brokers 8% 14 8% 13 0%

Looking at the year over year results, one of the first things that jumps out is that the top two firms are the same this year as last, however the absolute scores are lower. So, last year, Qtrade Investor took top spot with 90% however this year they fell by six percentage points to 84%. Similarly, RBC Direct Investing was in second place last year at 86% and declined to 82% in the most recent set of rankings. While still strong relative to the rest of the field it appears both of these firms took their foot of the gas pedal slightly in 2018.

Who did put more effort into service in 2018, however, was readily apparent. Questrade leaped by 32 percentage points from 36% for 2017 to 68% for 2018. Similarly, TD Direct Investing also shot up by 30 percentage points to 50%, moving from 11th place up to 6th. CIBC Investor’s Edge also showed double digit improvement, climbing by 14 percentage points to 30% for 2018.

In the other direction, the most remarkable drop off in service was from Scotia iTRADE, who fell 28 percentage points from 66% in 2017’s rankings to 38% in the 2018 analysis. Desjardins Online Brokerage, who was tied for third place last year with 74%, fell this year to 5th place (which is still a strong finish) despite a drop of 22 percentage points to 52%.

For DIY investors hunting around for an online trading account, getting a sense of the service experience is partly an exercise in reviewing what other investors have to say about their own experiences as well as relying on rankings and ratings. The interesting contrasts in the service experience appear when compared with the Globe and Mail’s online brokerage rankings – specifically for firms such as Virtual Brokers (which took top spot in the online brokerage ranking this year) and bank-owned brokerage BMO InvestorLine (who also scored well). The wide difference in scoring suggest that there are some areas of the online trading experience where some firms are doing well and others where those same firms might be lagging their peers.

By the same token, for online brokerage firms that are doing well in different rankings/evaluations, this could be a strong indicator of a generally strong (positive) experience. Qtrade Investor, for example, scored well in Globe and Mail ranking as well as taking top honours in the Surviscor evaluation, which indicates that they will likely be a go-to consideration for DIY investors who use rankings/ratings to decide which online brokerages to choose.

Perhaps the most interesting takeaways from the Survsicor results relate to the performance of two particular firms.

The first is Interactive Brokers Canada. Largely relegated to the category of “active trader” online brokerage, this broker has often (anecdotally) been cited by investors as hands off and not providing much in the way of support or service. In the case of the latter, however, there is clearly a disconnect. Interactive Brokers scored fourth in terms of service in 2018, improving 8 percentage points over 2017. While bank-owned brokerages would be assumed to have a lock on offering quality service, in reality 3 out of the top 4 online brokerages in terms of service ratings are non-bank-owned online brokerages.

Another firm to watch, in terms of rankings performance, is Questrade. Rob Carrick stated that “This fast-growing independent is riding an improvement trajectory that will most likely put it on top of this ranking in the next several years.” The surge in performance in service quality rating for 2018 also seem to reflect this trend. So, in terms of driving feature development and client experience across the online brokerage space in Canada, Questrade appears to be taking a leadership position.

As for the firms out of the spotlight, or worse, in the bottom end of the service pack, it will be interesting to see whether the latest Surviscor ratings prompt any notable changes. Interestingly, if the service experience is as good or poor as reflected in the latest Surviscor results, there’s a good chance we will see the spillover in forum and social media posts.

Discount Brokerage Tweets of the Week

From the Forums

Some Q-onfusion

For frequent watchers of the deals and promotions section, Questrade’s latest move to cover transfer fees is a significant event in the marketplace. In this post, from RedFlagDeals.com, there seems to be some confusion regarding the Questrade offer that just launched and a historical offer from different brokerage, Qtrade Investor, whose name tends to trip up forum posters who like to abbreviate.

Passive Aggressive

When it comes to passive investing, it seems like everyone in the business of providing ETFs is jumping on the passive train. In this post, from RedFlagDeals.com, it’s clear that BMO was not about to let some big moves in the ETF space go unchallenged. Check out the reactions to the launch of some new ETFs, ZGRO, ZBAL, ZCON and ZMI.

Into the Close

With another week in the books, it looks like the market storms that spooked investors in December are well behind us. One thing that hasn’t really gone away, however, is the consensus that volatility will be a big part of the market experience for the remainder of the year. As this weekend’s NBA All-Star game showcased, it’s best to be prudent when it comes to the markets. Even though certain trades might seem like a slam dunk, your portfolio can still end up in the loser’s circle by trying to get too fancy.

Posted on by — Leave a comment

Discount Brokerage Weekly Roundup – February 11, 2019

Now that February is here, there’s all kinds of buzz surrounding the entertainment industry awards shows like the Grammy’s and the Oscars. For Canadian discount brokerages, this month also marks an important awards window with long anticipated online brokerage rankings getting published.

In this edition of the Roundup, we take an in-depth look at the latest Canadian online brokerage rankings from the Globe and Mail’s Rob Carrick. Of course, that wasn’t the only big news to drop this past week, as the last bank-owned online brokerage standard commission fee above $10 finally capitulated to join the sub-$10 party. As always, we’ve also got some interesting DIY investor chatter to share to round things out for the week.

Who is Canada’s Best Online Brokerage? Hint: It’s a Tie

It’s incredible how fast time flies. This past week Rob Carrick from the Globe and Mail, published the  20th edition of his popular online brokerage rankings (this is the longest running evaluation of Canadian online brokerages) that delivered its signature mix of insight, evaluation and a dash of sass to report the state of the Canadian online brokerage marketplace in 2018.

As arguably the most popular online brokerage ranking in Canada, there has been a lot that has changed in the industry since this ranking first launched two decades ago. Having witnessed and reported on it all, it is especially interesting to see what Carrick homed in on for this year’s rankings.

Canada’s online brokerages were analyzed and evaluated on the following categories:

  • Client experience
  • Cost
  • Investing experience
  • Tools
  • Website

In keeping with the more recent format, letter grades were assigned to brokerages (as opposed to numerical scores) and there was a mix of objective and subjective elements to the scoring. This year, there was also one less online brokerage on the list, as Credential Direct merged with Qtrade Investor, which resulted in 12 Canadian online brokerages being measured.

Of course, the first question everyone asks of the rankings is: who won best online brokerage? Interestingly, for 2018 it wasn’t just one firm that took home the prize as Canada’s top online brokerage. This year both Virtual Brokers and TD Direct Investing shared the top prize displacing last year’s winner Qtrade Investor from the winner’s circle.

While TD Direct Investing and Virtual Brokers couldn’t be more different in their size, scope of services and recognizability with investors, they nonetheless both took home top marks for their efforts in catering to the mainstream investor in 2018.

Comparing scores this year to last, it is interesting to note that a significant portion of the brokerage pool made strides to improve their overall appeal to mainstream investors. In fact, in the latest online brokerage rankings, there were five online brokerages who scored A- or better compared to only one last year (Qtrade Investor). This bodes well for DIY investors who now have a strong pool of firms to choose from when it comes to selecting an online brokerage.

Online Brokerage 2018 Rating 2017 Rating
BMO InvestorLine B B
CIBC Investor’s Edge C C
Desjardins Online Brokerage C- C
HSBC InvestDirect C- C
Interactive Brokers B+ B+
National Bank Direct Brokerage B- C+
Qtrade Investor A- A
Questrade A- B+
RBC Direct Investing B B
Scotia iTRADE A- B+
TD Direct Investing A B
Virtual Brokers A B

Firms who improved slightly were National Bank Direct Brokerage (C+ to B-), Questrade (B+ to A-) and Scotia iTRADE (B+ to A-). By comparison, both TD Direct Investing and Virtual Brokers improved by a whole letter grade going from B to A, albeit because of different features and improvements.

There were four firms that remained unchanged year over year: Interactive Brokers (B+), BMO InvestorLine (B), RBC Direct Investing (B) and CIBC Investor’s Edge (C).F

Finally, three firms did slightly worse than last year, including Qtrade Investor (A to A-), HSBC InvestDirect (C to C-) and Desjardins Online Brokerage (C to C-). It is worFFth noting that the drop in scores is likely more because of improvements at other online brokerages rather than something that these brokerages did i.e. the rest of the field just did better.

Of course, it helps that the detailed comparisons of features were also published so that we can more closely examine where some of the variation between last year and this year appeared. One of the first differences that jumps out is the foreign exchange conversion fees. While Interactive Brokers Canada remains first in terms of having the lowest fees for forex conversions (USD to CAD), Questrade slipped from 2nd to 12th. Interestingly, Qtrade Investor moved from 6th to 2nd and National Bank Direct Brokerage from 8th to 3rd. This volatility in currency exchange fees is an interesting observation however what hasn’t changed is the extent to which Interactive Brokers is ahead of other online brokerages in terms of this fee category.

Although not as drastic as forex fees, another category that had some interesting shifts compared to last year was the website experience. One of the most notable improvements from the last set of rankings was Virtual Brokers. In 2017 they scored 2.5 (out of 5) but moved up to 4.5, on par with Questrade and behind TD Direct Investing who maintained their 5 out of 5 score. Interestingly, there were a number of scores that declined – even in spite of changes made to their websites over the time between the previous rankings and the latest one. National Bank Direct Brokerage’s website experience score stands out with a score of 1 in spite of a website overhaul that took place in November 2018. Their previous site scored 2 (out of 5) so the drop is a particularly tough break.

As a group, it was also interesting to see how bank-owned brokerages fared. TD Direct Investing (5) and Scotia iTRADE (4) had the strongest website experience scores however their peers didn’t do nearly as well. In fact, the average score of remaining big five bank-owned online brokerages was 1.8, an indication that, according to Rob Carrick, there is still considerable room to improve.

When it comes to determining which online brokerage is best, it is always important to understand exactly how that title is defined.

The 2018 Globe and Mail online brokerage rankings are now in their 20th year and arguably Rob Carrick has one of the best perspectives and context on how the industry has evolved over the time he has been covering it. Even so, it is important for anyone shopping for an online brokerage to note that these are primarily his opinions of what brokerages are doing well (or not). One of the most helpful components aside from the rankings themselves is actually the comparison details which accompany the rankings and provide additional information on features each online brokerage offers.

What is also interesting about this year’s rankings is that they are open only to subscribers of the Globe and Mail.

By putting this highly coveted ranking behind a paywall, there are already ‘gripes’ from online readers who have come to expect this information to be available freely. Of course, the internet being the internet, the popularity of this content means it already has surfaced almost in its entirety on a forum thread for DIY investors.

Why this matters is because unless these rankings are made more publicly available, they will be restricted to the readers of the Globe and Mail (and savvy, forum dwelling investors), which in turn erodes the reach and impact of the ratings. Although this is not the first time this content has been put behind a subscriber paywall, it will no doubt challenge investors to wonder whether they really want to subscribe to the Globe and Mail just to access these rankings. For frugal, tech savvy DIY investors, that’s going to be a tough sell.

Scotia iTRADE Quietly Lowers Standard Commission Prices

If a commission price drops but nobody is paying attention, is anybody going to save? Despite what is an important development in the Canadian online brokerage space, there has been almost zero chatter, buzz or activity online related to the drop in standard commission pricing at Scotia iTRADE last week.

The standard commission price at Scotia iTRADE is now $9.99 per trade, down from the $24.99+ which it has managed to maintain since the wave of commission price drops kicked off by RBC Direct Investing back in February 2014 (for those keeping score, that’s five years ago).

The decision to remain defiant on dropping commissions for so long, however, has appeared to have taken its toll on the most vocal digital users – young investors. By effectively pricing out this group from adopting and potentially evangelizing this online brokerage, Scotia iTRADE is now forced to play catch up.

The issue, however, runs deeper than that. Scotia iTRADE’s $24.99 commissions routinely earned the ire of some DIY investors on Twitter, which means that there is also a lot of negative earned media that iTRADE has to overcome on top of trying to tell their story to DIY investors in a very crowded market.

In fact, it was an interesting decision to drop commission prices to almost exactly the levels other bank-owned brokerages are currently offering and not use this opportunity to introduce a lower standard commission price.

Given the absence of excitement about this move in the DIY investor space (and even nothing on the iTRADE website itself), it is clear that Scotia iTRADE is going to now have to throw some significant marketing dollars to inform investors that standard commission prices have dropped to what everybody else is already offering (and others are offering even lower pricing).

And, they’ll have to do it at a time when their bank-owned brokerage peers and independent competitors are heavily advertising as well. So, unless they can generate some positive buzz, getting the word out and getting people excited are not going to be cheap.

Suffice to say, Scotia iTRADE lowering standard commission pricing is a positive development for DIY investors. A major bank-owned brokerage with a strong platform, commission-free ETFs and (now) competitive pricing means that fellow bank-owned brokerages will be working a little harder to attract clients with less than the $50,000 in assets that the standard commission rates impacted.

The big hurdle for Scotia iTRADE now will be overcoming the years of negative press and doing something bigger than a giant Lego banana that will make DIY investors pay attention (in a good way).

Discount Brokerage Tweets of the Week

From the Forums

Chatter on the Rankings

Readers of the investor forums weighed in on the latest online brokerage rankings from the Globe and Mail. See what users had to say about the winners and other brokerages in this post from RedFlagDeals.

Sorry to Bug You

With any big technology roll out, there are bound to be a few hiccups. When it comes to handling peoples’ investments, however, the chatter around the rollout of Wealthsimple Trade reveals some simultaneously fascinating and frightful scenarios of glitches being detected. Check out this reddit thread to see what DIY investors encountered with their shiny new accounts.

Into the Close

It’s time to roll the credits on another edition of the roundup. The week ahead should be interesting as marketing departments from award winning online brokerages will find clever ways to showcase their accomplishments as investors head into the last few weeks before the RSP contribution deadline. Also coming up this week is Valentine’s Day, which is timely given that investors have been showing the market lots of love to start of 2019 – which may (or may not) change with all of the big earnings announcements also poised to be published this week too. As any seasoned trader knows, however, it’s best not to get emotional over (or fall in love with) any stock, no matter how attractive it might seem. Have a great week!

Posted on by — Leave a comment

Discount Brokerage Weekly Roundup – January 28, 2019

It’s hard to believe but the end of the first month of 2019 is almost here. In the short time the new year has been around there has been no shortage of activity in the markets. As timing would have it, however, we’re just a few days away from Groundhog Day, the Super Bowl and despite the reopening of the U.S. government, a possible round two of a government shutdown.

With news clearly going to tilt towards what’s happening in the U.S., we thought it would be a propos for this edition of the roundup to take a deep look at slate of quarterly earnings calls from US online brokerages, to gauge what sentiment was like with these leading firms and as a proxy for what DIY investors here in Canada can expect to see over the course of the year. Of course, there is also some regularly scheduled Canadian content to look forward to in the roundup, with DIY investor tweets featured as well as what online investors were chatting about in the investing forums.

Reviewing U.S. Online Brokerage Trends for 2019

With the Super Bowl just around the corner, it was fortuitous timing to also check in on US online brokerages as their calendar Q4 earnings calls took place this past week. Even though the primary focus for SparxTrading.com is on the Canadian discount brokerage market, the fact remains that the U.S. online brokerages offer a very interesting window into the business of being an online brokerage and can serve as a proxy for what Canadian DIY investors can expect to see (or not see) anytime soon.

We reviewed the earnings call transcripts from three major online brokerages in the U.S. – Interactive Brokers, TD Ameritrade and E*Trade Financial and while there’s certainly lots of inside baseball about the financial performance of each of these companies that was discussed, there were also a number of interesting insights about the state of each business and the industry as a whole that was revealed.

While the financials and quantitative side of the earnings discussion describe an interesting perspective of online trading in the U.S., we zeroed in on a few qualitative items that we think are shaping the U.S. online brokerages and, in turn, that could impact how Canadian online brokerages ultimately end up delivering services to Canadian DIY investors.

Byting More Off

One of the first themes that jumps out across the three online brokerages is that there is a concerted push towards automation.

Interactive Brokers is by far the leader when it comes to automation, with an ingrained culture of attempting to automate “anything that moves” this kind of wholehearted commitment to automation has, in their view, enabled them to offer low cost trading, stringent risk management and incredible scalability.

Fundamentally, they are not only becoming the choice of retail investors but also institutional investors and advisors who believe in the technology. The proof, as it were, is in the earnings pudding. Interactive Brokers operates at an enviable 60%+ operating margins while offering among the lowest cost of trading. The implications of this culture of automation are vast, but one crucial area that it impacts is account growth.

Interactive Brokers’ growth strategy is to build a trading experience that clients will want to refer to other investors to. In fact, according to Nancy Stuebe, Interactive Brokers’ Director of Investor Relations on the conference call – “The majority of our new customers come to us by recommendation of existing customers, so the more we do in order for our customers to have a successful experience, the more likely they will enthusiastically recommend our platform to others. The more new customers we onboard now, the more customers they will bring to us in the following weeks and months.”

Again, we have yet to see a month in Interactive Brokers’ history over the past decade where client account growth has contracted. On a year over year basis, their client accounts are up a staggering 24%.

Why we’ve spent so much time on Interactive Brokers is because their playbook is one that other online brokerages are clearly chasing when it comes to automation and digitization. Both E*Trade’s CEO Karl Rosser and TD Ameritrade’s CEO Timothy Hockey cited the importance of technology and innovation as drivers to competing in the online investing space going forward.

Pragmatically, this means organizations switching to agile development environments (something we’ve seen in Canadian online brokerages). As Hockey also highlighted, this path towards increased digitization means removing the inefficiencies that accompany filling/keying in client information manually (e.g. paper forms).

What that means for Canadian online brokerages is clearly that online account openings and digital experiences are going to be the standard. With several online brokerages in Canada still working on online account opening and still requiring some forms to be printed, signed and submitted, the “old way” of doing things will actually make certain online brokerages less accessible to younger investors who don’t have a printer and don’t want to bother trying to get access to one.

Focusing on China

Another really big talking point that emerged in the different conference calls was China. Specifically, Interactive Brokers – who has clear ambitions to become the world’s most dominant online brokerage and TD Ameritrade, who is venturing into the Chinese online investor market space, clearly see online investing in the Asian markets as another path to growth.

What was interesting about the conversations is the fact that these two leading American online brokerages referenced deploying WeChat integrations and citing dynamics in the Chinese markets as impacting financial performance of the online brokerage itself. In other words, there are idiosyncratic experiences of Chinese investors that U.S. online brokerage leadership have had to familiarize themselves with and stay on top of.

For Canadian online brokerages, there are really only two online brokerages (HSBC InvestDirect and Interactive Brokers) that offer a well-telegraphed access to foreign – and Asian in particular – equity markets.

With Lunar New Year just around the corner, it will be interesting to see which Canadian online brokerages also recognize this as an opportunity to tap into a highly prized investor base with direct and indirect ties to trading in Asian markets. We had noted some interesting developments at National Bank Direct Brokerage, for example, in 2018 with their sponsorship of an Asian-focused investing conference in Vancouver and prior to that, Questrade’s special promotion for Chinese New Year as well as TD Direct Investing offering educational sessions in Mandarin and Cantonese.

Clearly there is already activity from a handful of Canadian online brokerages to connect with segments of the Chinese-Canadian population and the movements from TD Ameritrade and Interactive Brokers also reiterate the importance of this trend across the industry.

Suite Tooth

A third (but by no means final) interesting theme to emerge from these conference calls is that the “new” business model for online brokerages goes beyond just DIY investing.

Even though TD Ameritrade, E*Trade and Interactive Brokers may have started as pure DIY investing platforms, the reality of trends in the past three to five years has been a realization that digital wealth management and advice services, are services that their clients may actually be interested in taking advantage of. Extending this point out a bit further, it clearly appears that online brokerages in the U.S. want to become more than just places for an investor to place a trade.

There is a clear effort to go beyond just DIY investing and provide digital wealth management (i.e. robo-advisors), banking services and human advisors as potential service offerings to DIY investors.

Even though Robinhood spectacularly blundered the roll out of their cash management program, Interactive Brokers did not, and launched a new program to pay interest to clients holding less than $100,000. E*Trade, by comparison, has seen a direct benefit for offering a high interest savings account option to clients.

The line between online brokerage and wealth management firm and traditional bank is blurring.

As financial services gets increasingly more digitized, the comments and activities highlighted in each of these three conference calls clearly point to a convergence of financial services. For Canadian DIY investors this likely means a combination of more choice when it comes to services available at the non-bank owned online brokerages (Questrade’s shift to include traditional wealth management is a good example of this) as well as being marketed to about advice services (digital or human) at the bank-owned online brokerages.

What it Means for Canadian Online Brokerages

In looking across the online brokerage industry in the U.S., it is evident just how different in terms of scale their market is to the Canadian one. That scale becomes important in the Canadian space since the smaller market size in Canada restricts the speed of innovation or the scale of undertaking simply because the business case is harder to make here.

For that reason, it is important to keep a pulse on what’s going on in the U.S. because there are developments to trading platforms, account services, and more that will surface in that market before they show up in Canada. Only the most compelling features, however, will seriously get discussed and acted upon at Canadian online brokerages.

Nonetheless, there is one principle that stands firm at U.S. online brokerages: putting the customer experience first. Fortunately this is something that transcends borders, however tactically, what Canadian online brokerages are able to do versus U.S. online brokerages is evidently quite different.

For a lengthy but informative example of the thinking by U.S. online brokerages on how to become a best-in-class online brokerage, Karl Rosser from E*Trade, provided an answer (quoted below) worth reading.

“So, when I think about customer experience, I think about and I talk about quite a bit what our vision is internally right, as E*TRADE. And when we talk and it’s plastered on all of our walls around our sites it’s on our employees’ desks and their computers, it’s to be the number one digital broker and advisor to traders and investors known for ease of use and completeness of offering, right.

So, the last two I think address your question in the biggest way which is ease of use and completeness of offering. From the first touch, as a customer, you need a mobile device, a mobile application, easy to download, easy to sign on to, ease of use on an online application, easy to find tools and services, a very simple chat pop that you can interact with if you don’t like to talk to a human being or a very nice customer service rep on the other side if you need help and you want some handholding, right. That’s the beginning of it all.

And then, what happens once you sign in and you log into that environment and now you’re in E*TRADE’s site, right. So, you’ve gone in, you’ve logged in, you are a customer. Does it look the same? Does it feel the same? Is it easy to move around? Can you get what you look for in one click, right? Can you drop down a menu, not a hamburger and one of the sites that you have that’s very hard to pull down, but can you sort of hover above it and see everything you want to see on that site and get right to it without getting confused? Is the education offering complete? Is it easy to use? Is it easy to understand, right?

So, I like your time horizon, but we need to get there a lot quicker. I think we are very good today. We need to be great tomorrow, right. That’s what E*TRADE has to be. We’ve always been the innovator and a disruptor in this space. To me, today, innovation has to start with what does your customer want, right. What kind of interaction does your customer want from you? What do they demand out of the device? What do they demand from your platform? You have to read that upfront, you have to have the right data and analytics and you need to drive it home all the way across your platform and site and every person in your organization from the first touch all the way through senior management, all the way up to our Board, needs to know that that customer is first and foremost in our existence and reason for being, right.

So, it’s a long-winded answer. But over a three-year period, that’s where we need to be. But, it doesn’t stop at three years. You’ve got to constantly innovate. You have to constantly listen to the feedback loop. What are your customers saying? What are the new market entrants, right? We talk about all the time as a management team. Yeah, there’s a lot of really cool technology out there, really easy apps to use, really nice things that people can do. What can we learn from that? What type of customer does that draw? What type of account does it open? How often do they interact? What types of balances do they bring? Do we want to offer that type of service? Does it cannibalize what we have? That’s what we think about every day.

So, the question you just asked is at the centerpiece of everything we strategically do as an executive committee here at the firm, all the way through our reason for being. So, it’s a great question and I think it has to start with customer first, completeness of offering, ease of use. It’s as simple as that.”

Discount Brokerage Tweets of the Week

From the Forums

Go Short

This forum user is changing the pace with short term investment options. See what these forum users suggest in tailoring plans to get the best options with what’s currently being offered.

Investing Playbook

Due diligence goes a long way as this forum user notes their investment process and takes to the Financial Wisdom Forum to see if there’s room for improvement. Fellow forum users jumped in to provide their feedback with their advice on managing investments. See what they had to say.

Into the Close

That’s a wrap on the biggest online brokerage news for the past week. From political footballs to actual footballs, the news channels and social media channels alike will be scrambling to keep up with all of the action. Layer in earnings announcements and it’s bound to be a volatile week. Regardless of whether you’re bullish or bearish though, it’s best to remember that past performance doesn’t predict future results. Unless you’re Tom Brady.

Posted on by — Leave a comment

Discount Brokerage Weekly Roundup – January 21, 2019

If there’s one way to beat the cold, it’s to keep moving. For Canada’s online brokerages, the sprint to the RSP contribution deadline is on and as a result they’re pulling out all the stops to keep the activity level high with new pricing, advertising and promotional offers.

In this edition of the roundup, we profile yet another cash back promotion that launched last week, this time from an online brokerage that has been popular on the awards podium. From there we’ll look at some smaller developments that crossed our radar, including new ads promoting a revised commission plan as well as a platform outage that serves as a good reminder of the hazards of trading online.  As always, we’ll take a look at what online investors were talking about online on social media and in the forums.

New Cash Back Promotion from Qtrade Investor

Groundhog Day isn’t until February 2nd but anyone reading the Weekly Roundup will have noted that yet again, there is another new cash back promotion launched by a Canadian online brokerage. This time around, it’s Qtrade Investor, whose latest cash back offer brings the tally of this category of promotions DIY investors can choose from to 6.

Qtrade’s is typically very calculated as to when it releases promotional offers, so it is particularly interesting to note how they’ve priced their offering, considering that they are one of the last online brokerages to do so ahead of the RSP contribution deadline next month.

One of the first things that leaps out about their cash back bonuses is that it lags competitor firms in all deposit categories – especially so for deposits under $250,000. That said, Qtrade Investor has a unique advantage in the online brokerage space, namely that they have a reputation for strong finishes in all of the most influential Canadian online brokerage rankings. And, with the Globe and Mail online brokerage rankings just around the corner, their timing couldn’t be better.

For that reason, Qtrade Investor has an advantage when it comes to reputation that can offset having to provide the “best” price for a cash back value – or at least that’s what they’re banking on.

For DIY investors with $50,000 to deposit, for example, Qtrade Investor will have to demonstrate significant value when compared to BMO InvestorLine, for example, whose offer is $400 – or 8x more – than Qtrade Investor’s offer of $50.

Another interesting observation about Qtrade’s promotional offer is that the deposit tiers are segmented the same way as other competitor firms, all the way up to the 1M+ category. So, although Qtrade’s offer lagged other cash back offers up to the $500,000 deposit level, they aggressively raised their offering at the $500,000 and $1M+ tiers. In fact, at the $1M+ deposit level, they are tied with Scotia iTRADE for the second highest cash back offer and have outbid HSBC InvestDirect – a strategic competitor in Western Canada – by a substantial margin at this deposit tier.

In what is the tactical equivalent of a ‘limit order’, it appears that Qtrade Investor has clearly marked out where they see the greatest value in competing aggressively with cash back offers and where they are content to let investors enjoy a modest bonus.

For DIY investors, the fact that one of the most popular and highly ranked online brokerages also now comes with a cash back promotion is a bonus. With the Globe and Mail online brokerage rankings just around the corner and a recent victory with the Surviscor rankings, online investors looking for a well-ranked online broker now have a little extra incentive to consider the brand.

With just over a month to go until the RSP contribution deadline and almost all of Canada’s major online brokerages now offering up incentives, it’s a sprint to the finish line for DIY investors. Happy hunting!

Virtual Brokers Rolls out New Ads

With the roll out of their new commission pricing and buzz starting to build around it, Virtual Brokers launched a new commercial featuring their latest offer.

Targeting the mobile & texting crowd (e.g. millennials), this new ad stays true to Virtual Broker’s historical use of animated characters to describe their service offerings. While it won’t likely generate the same kind of buzz that either the Wealthsimple, Questrade or Scotia iTRADE ads have, it will nonetheless be interesting so see how this new ad starts to spark interest and curiousity among DIY investors who can’t help but find the prospect of $1.99 per trade (well technically per ticket) tempting. See the ad below.

Scotia iTRADE Platform Spins Out

It seems like the beginning of a new year is a tough time for Canadian online brokerages. This year, it was Scotia iTRADE who suffered a trading platform outage during market hours. While crypto and weed stock mania can’t really be singled out as the issue, it is nonetheless an important reminder to DIY investors that online brokerages big and small can suffer from a wide range of connectivity issues. And, even though trading desks and call centres may exist, they’re not necessarily a great alternative if they get overloaded by large volumes of calls and emails.

From the Forums

Good Catch

For DIY investors interested in capitalizing on commission-free trading, there is an interesting way to access popular passive investing ETFs XBAL and XGRO from Qtrade Investor and Scotia iTRADE. This forum post highlights to fellow forum readers the option to take advantage of these popular ETFs.

Open & Shut case

For active traders, looking for opportunities to trade the markets sometimes stretches to pre or post market action. Unfortunately for one DIY investor posting in this forum on reddit, they learned that trading Canadian markets is limited compared to the US.

Into the Close

That’s a wrap on this edition of the roundup. US markets will be closed on Monday for Martin Luther King, Jr Day. On our radar heading into the new week will be earnings for US online brokerages. After a healthy earnings surprise for Charles Schwab, eyes will be on Interactive Brokers and TD Ameritrade to see how recent volatility will translate into earnings as well as on what trends they’re seeing for DIY investing. Also, with the US Government shutdown still in the mix, the World Economic Forum (as well as a bunch of cannabis companies heading to Davos too) and lots of other earnings means traders will be looking for the markets win streak to continue.