National Bank Direct Brokerage – Page 17

Posted on July 21, 2017 by user — Leave a comment

Discount Brokerage Weekly Roundup – July 21, 2017

If there’s a lesson emerging from the scandal in the US or from Game of Thrones, it’s that details matter. At least in the case of the US, the details are emerging and in the process, the spin doctors are working overtime to shape the conversation. While this may seem like a leap for the online trading world, in reality, the lesson for DIY investors when considering online brokerages is to try and see past the spin and to focus on the details.

Fortunately, this edition of the roundup is chock-full of details as we take a deep dive into the latest rating of Canadian discount brokerages to be published. From there we provide an update on the latest insight piece on one Canadian online brokerage’s venture into sustainable investing. Wrapping up this week will be a collection of the many interesting (and sometimes colourful) DIY investor conversations that took place on Twitter.

A Q’rious result: Non-bank-owned Canadian online brokerages earn top marks in MoneySense’s latest rankings

For many DIY investors and those looking for a quick answer to the question: “who is the best online brokerage in Canada?” the answer appears to have evolved over the years. The shift appears to evolved from finding a singular ‘best’ online brokerage, to providing a category-based approach to report on discount brokerages who are the best at particular features.

Such is the case in the latest MoneySense ratings of Canadian online brokerages, which were published this past week. Based on data supplied by financial services research firm Surviscor, the latest online brokerage rankings suggest that when it comes to the “best overall” experience for online investing, non-bank-owned online brokerages are edging out their larger and better financed competitors.

Starting first with the ‘winners’ (beware the spoiler alerts). BC-based Qtrade Investor earned the top pick as best overall brokerage followed by Questrade which earned the runner up title of ‘honourable mention’.

In the bank-owned brokerage category, BMO InvestorLine and Scotia iTRADE tied for top pick with no runner up (or ‘honourable mention’) reported.

For followers of the MoneySense online brokerage rankings, there is an air of familiarity about the winners this year compared to 2016. Both Scotia iTRADE and BMO InvestorLine were rated as the best and ‘runner up’ bank-owned brokerage, while Qtrade Investor and Questrade took first and second place in the non-bank-owned online brokerage category respectively. So, as far as the top contenders are concerned, things look largely the same as they did last year. A few notable changes, however have shown up in the 2017 analysis.

This year, for example, the category of “user experience” was used instead of “ease of use”; “best for ETFs” was also introduced given the popularity of ETF trading choices now available and the popularity of these instruments with DIY investors and finally, the category of “best overall” replaced the category of “top independent brokerage.”

	2017		2016
*Category*	Top Pick	Runner Up	Top Pick	Runner Up
Getting Started	Questrade	TD Direct Investing	BMO InvestorLine	Virtual Brokers
User Experience	Questrade	Qtrade Investor	Scotia iTRADE	Questrade
Fees & Commissions	CIBC Investor’s Edge Questrade	Qtrade Investor Virtual Brokers	Questrade	Qtrade Investor
Customer Service	Qtrade Investor	Desjardins Online Brokerage	Qtrade Investor	Scotia iTRADE
Reporting & Record Keeping	BMO InvestorLine	Qtrade Investor	Scotia iTRADE	BMO InvestorLine
Market Data	TD Direct Investing	Qtrade Investor	TD Direct Investing	Credential Direct
Best for ETFs	Questrade Virtual Brokers	National Bank Direct Brokerage	n/a	n/a
Best Overall	Qtrade Investor	Questrade	Qtrade Investor (best independent)	Questrade (honourable mention independent)
Best bank-owned brokerage	BMO InvestorLine Scotia iTRADE		Scotia iTRADE	BMO InvestorLine

A quick scan of the results between last year and this year will show some new faces in certain categories, but by and large, this year’s MoneySense online brokerage rankings show a high degree of similarity to 2016. Nonetheless, as we’ve mentioned time and again on SparxTrading.com, when it comes to evaluating the online brokerage rankings, it is important to look at the details and critically evaluate the findings to ensure a more thorough understanding of what’s behind a rating or ranking.

Diving into Details

Perhaps one of the most immediate observations is that there are some brokerages that make multiple appearances across different categories. Specifically, although 9 different brokerages were mentioned in at least one category this year, either Qtrade Investor or Questrade were first or second a combined 9 times out of 17 possible mentions. And, while that does make sense given the overall rankings of both of these online brokerages, when compared to the profile of results from 2016, it is notable that for the bank-owned online brokerages, Scotia iTRADE is far less visible in the top or runner up spots in 2017 than in 2016, despite landing a tie with BMO InvestorLine for top bank-owned online brokerage.

Ratings of Canadian discount brokerages according to MoneySense online brokerage rankings, 2017 — Source: MoneySense online brokerage rankings, 2017

A closer look at the 2017 results reveals that of the top two bank-owned online brokerages, only BMO InvestorLine managed to achieve the best in the category of reporting and record keeping while Scotia iTRADE did not make a top pick or runner up in any of the categories mentioned. Curiously, despite TD Direct Investing placing in top spot for ‘market data’ and runner up for ‘getting started,’ it did not make the cut for best bank-owned brokerage or even ‘honourable mention’ according to the results.

Shut out from winner or runner up circles from this year’s rankings were Credential Direct, HSBC InvestDirect, Laurentian Bank Discount Brokerage and RBC Direct Investing. Also overlooked again this year was Interactive Brokers Canada, which was excluded from consideration and almost certainly would be a challenger in the fees & commissions, getting started, and market data categories.

One of the most crowded categories, curiously, was the commissions and fees spot.

Fee-ling crowded

Top pick for fees this year was a tie between CIBC Investor’s Edge as well as Questrade, while honourable mention (another tie) went to Qtrade Investor and Virtual Brokers. Given that commission pricing changes at CIBC Investor’s Edge appears not to have dramatically changed since we first reported the drop 2014, it was strange to see Investor’s Edge disappear from the 2016 ratings (while it did appear in 2015) but reappear in 2017. Likewise, commission pricing at Virtual Brokers has been restructured so that there is now standard commission structure pricing of 9.99 per trade, but Credential Direct (with standard commission pricing of $8.88), which was cited alongside CIBC Investor’s Edge as low cost by MoneySense in 2015, seems like it would have made the cut.

The takeaway: commission pricing is low at many Canadian online brokerages and one of the important factors to consider is whether there are any ECN fees or not. While the MoneySense ratings do not disclose a full methodology of how fees and commissions are calculated, the big picture shows that DIY investors who want to buy based on commission pricing do have a number of choices for good value.

Of course, the commissions and fees category is not without some controversy in this year’s ratings. A concern that we noted with the standard commission reporting, however, is that Scotia iTRADE’s “basic online equity” commission pricing is listed as $9.95, a condition which is true only if clients have more than $50,000 in assets at Scotiabank entities.

If having at least $50,000 in assets is the qualifying definition for standard commission pricing at Scotia iTRADE, then HSBC InvestDirect should have their rate posted as $8.88 rather than $9.95. Conversely, if having the minimum deposit to open an account is considered the threshold for ‘standard pricing’ – which we would argue should be the case – then Scotia iTRADE’s standard commission pricing would be at least $24.99 per trade – almost 4x that of CIBC Investor’s Edge and easily double the $9.95 at most of Scotia iTRADE’s bank-owned brokerage peers.

Again, without methodology detailing how these were calculated, the inclusion of Scotia iTRADE as a top pick with standard commission pricing so far above its peer group and no top pick or ‘honourable mention’ in any of the categories makes it a strange result. Unlike 2016, where Scotia iTRADE does appear in 3 categories as either top pick or ‘honourable mention’, this year’s inclusion in the winner’s circle at the bank-owned brokerage level seems less obvious as to why that would be the case.

To be fair, we’re not trying to penalize Scotia iTRADE. In fact, we noted that there were some notable discrepancies from Scotia iTRADE’s details (at the time of publication) that would be of value for potential clients to take note of and which could shift the scoring in Scotia iTRADE’s favour. Specifically, Scotia iTRADE is better at customer service availability and investor education support than the MoneySense comparisons would imply.

For example, the customer service hours which on the table on MoneySense are listed as Monday to Friday, 8:30am to 5:00pm (no timezone specified) whereas according to the Scotia iTRADE website contact section, the hours are listed for client support are Monday to Friday, 8:00am to 9:00pm ET and Saturday from 8:00am to 6:00pm ET. Offering service on a Saturday is something that stands out for Scotia iTRADE so, though the MoneySense category does list hours which might correspond to new account openings, it doesn’t necessarily reflect the experience that existing clients could expect to receive nor does the category clarify the meaning of “telephone services.”

Another point of concern appears under the ‘buyer beware’ category in the MoneySense breakdown where it states Scotia iTRADE has “weak educational material.” The characterization as “weak” seems highly subjective and inconsistent with the fact that Scotia iTRADE has not only had a long-standing focus on investor education but even on the relatively recent redesign of their website, they committed to having education as one of the four main menu choices. Further, Scotia iTRADE also has learning modules on basic topics related to trading and platform orientation, and more importantly, they have an extensive calendar of educational events (such as webinars) that are presented frequently and regularly throughout the year. For a claim of ‘weak’ educational material to be applied to Scotia iTRADE to be substantiated, even on a relative basis, it would mean that the vast majority of Canadian online brokerages ought to be called out for the same ‘buyer beware’ drawback and even more so for not having these webinar/seminar supports in place.

Wait a minute, Mr. Postman

Another interesting aspect of the rankings and ratings is the customer service response times on email across the Canadian online brokerage industry.

Surviscor regularly monitors the email response times for Canadian discount brokerages and has reported this data as part of its Service Level Assessment (formerly the Customer Email Responsiveness program) scoring. Included in MoneySense’s online brokerage rankings this year was a particular focus on email performance, and in particular, how poor the industry (with a few exceptions) is doing when it comes to responding to requests via email.

The range reported from this year’s analysis was substantial. Qtrade Investor was the quickest to respond with an average of just under 2 hours while Laurentian Bank Discount Brokerage came in at 113 hours.

Canadian discount brokerage email response times — Source: MoneySense online brokerage ratings, 2017

Given the staggeringly high variation, it would have been nice to have the standard deviation and number of emails sent to each firm reported. Averages, in and of themselves, are of limited value when trying to figure out “what’s normal” or representative of a service experience. Another unknown which would add more context would be knowing how many emails were sent (was it 3 or 30?), when they were sent (Friday nights, weekends or during market hours)? and what qualifies as a response (did the question get answered or was the note simply acknowledged as received?).

Another interesting observation was that the figures reported for Desjardins Online Brokerage’s response time in the dynamic chart supplied show it at 9 hours, which is the same for RBC Direct Investing. That is relevant because Desjardins Online Brokerage managed to score as a ‘honourable mention’ for that score while RBC Direct Investing did not. It is likely the case that the reported chart is rounding numbers (since Qtrade Investor was reported in the text to have an average under 2 hours but is reported in the chart as 2 hours) but this clarification is one that becomes important, since rounding to the nearest hour is a significant amount of time in an online world.

For the Ratings

For many DIY investors, including readers of MoneySense magazine, navigating the maze of Canadian online brokerages is both time consuming and complicated. Ratings such as the latest online brokerage comparison provide a handy way to understand the strengths and limitations of particular Canadian online brokerages.

While the latest ratings don’t necessarily “rank” numerically where particular online brokerages stand, the MoneySense online brokerage nonetheless showcase a ‘top pick’ and an ‘honourable mention’. So, those DIY investors looking for a recommendation can find a brokerage worthy of consideration. In fact, a particularly nice feature for this year is the comparison tool which enables side by side comparisons of online brokerages.

All that said, as has been stated many times on SparxTrading, it is important for readers and users of discount brokerage rankings to have clarity on what the categories being used mean as well as how they’re measured. The MoneySense online brokerage ratings rely heavily on data sourced from Surviscor’s analysis and as such, it might be useful to point readers to the methodology sections on the Service Level Assessment (which explains some of how the email testing is done) and also on the assessment for categories like user experience or commissions and fees.

In sum, Canadian online brokerage account shopping can be as simple or complicated as DIY investors want it to be. To help make the task of figuring out what other rankings or ratings are saying (such as the MoneySense brokerage rankings or those from the Globe and Mail), we’ve added all the ratings received by a Canadian online brokerage onto the profiles of each individual brokerage (accessible in each online brokerage’s profile page). The best news for DIY investors coming out of these rankings, however, is that competition amongst brokerages is pushing at least a handful of them to put forth their best effort into winning new clients and keeping existing clients satisfied.

Socially responsible investing in the spotlight at Scotia iTRADE

For many investors, there is a growing trend towards thinking carefully about the impact and nature of where profits come from. Socially responsible investing is definitely gaining in popularity with investors and even this past week, there were headlines that major robo-advisors in the US were moving into this space by adding the SRI into their portfolio offerings.

For DIY investors in Canada, however, there’s at least one online brokerage who’s taken the leap to provide a tool to research and analyze companies according to their environmental, social and governance (ESG) components. Earlier this year, Scotia iTRADE became the first Canadian online brokerage to launch this ESG tool for their clients.

This past week, we profiled this tool in detail and provided a highlight of some of the issues that DIY investors might want to consider when using this tool, as well as whether this tool – itself a measure of controversy, might in fact also be a source of controversy in the Canadian online brokerage landscape.

The ESG screener and associated reports enable DIY investors to investigate the ESG rating of hundreds of companies listed on the TSX in order to learn more about whether those companies fit within the investor’s goals of socially responsible investment decisions.

Of course, while socially responsible investing is an idea that many can get on board with, in reality the definition of what this means and how it works exactly are important to know.

In the world of DIY investing, in particular in Canada, there has been a discussion as to the nature and types of tools that order execution only brokerages can provide. Separately, events in the US with respect to fiduciary duties of money managers and advisors have also helped to colour the debate on social responsible investing – namely that it introduces a bias that may be at odds with the duty or objective to maximize the monetary benefit to the investor.

Click to read the full story in the blog here.

Discount Brokerage Tweets of the Week

This week it looks like outages and advertising were the topics of choice for DIY investors on Twitter. Mentioned this week were Questrade, RBC Direct Investing, Scotia iTRADE, TD Direct Investing and Virtual Brokers.

Into the Close

That’s a wrap on another week. Now that the weekend is here, hopefully there’s some sunshine to enjoy. Of course, for GoT enthusiasts, there’s plenty of winter to look forward to on Sunday and lots of watercooler talk on Monday. For a more real-life GoT experience, however, be sure to tune into CNN as the intensity level of the drama that is US politics ratchets up. On that note, now that ‘Spicey’ has left the building, here is a fun collection of memes commemorating the departure.

The unintentional comedy of Sean Spicer will be missed

Posted on July 7, 2017 by user — Leave a comment

Discount Brokerage Weekly Roundup – July 7, 2017

Oh boy, where to even begin? With the warm weather upon us it seems like real estate sales in Toronto are melting like ice cream left in the sun for too long, and the world’s attention is turned squarely on the meetings between world leaders for the G20. Of course, there are so many headlines that it’s easy to miss some of the stories that aren’t being generated 140 characters at a time. Paying attention to the slow and steady stories can be quite revealing, however, especially when it comes to Canada’s discount brokerages.

In this ‘trend’ filled episode of the weekly roundup, we kick things off with a look at the latest website update being telegraphed by a bank-owned online brokerage and what might be coming down the wire for the second half of the year. From there, we take a very interesting look at some possible macro factors swirling around the online brokerage industry in Canada that could substantially reshape and redraw an already dynamic landscape. Fortunately, we wind up the roundup on a familiar note with tweets from DIY investors and the latest chatter from the investor forums.

CIBC Investor’s Edge telegraphs an upgrade

Summer is a great time to do renovations and upgrades, and not just around the house. This past week, CIBC Investor’s Edge posted a notice on their website indicating that some updates and upgrades are in the works for their website front end.

But it wasn’t just the announcement that caught our attention, it was also a survey that popped up while on the homepage. Specifically, an online survey that sought out feedback from CIBC Investor’s Edge clients on certain features and functionality related to their online experience as well as the overall satisfaction with certain components of the CIBC Investor’s Edge offering.

If some of this sounds familiar, it is because in April, another online brokerage, Credential Direct, also posted a user survey to help provide guidance on functionality prior to launching their new website. Unlike the survey in April, which was focused on how individuals would locate certain information on a new website, the survey by CIBC Investor’s Edge seemed to looking for satisfaction with experience and taking a top down approach to establishing where improvements might be required.

In the first half of 2017, in fact, that there appears to be renewed interest and resource being devoted to improving the online user experience, especially at the bank-owned brokerages. Several website launches, staffing up in digital content and experience and a general shift towards releasing features to market more quickly all signal that Canada’s discount brokerages are gaining ground and learning from the ‘fintech’ model that is gaining a foothold in the wealth management space.

That said, it also points to the likelihood that changes are going to be more frequent and prevalent. For the last half of 2017, there are strong odds that we’ll see some very big announcements from certain discount brokerages on new website roll-outs of their own.

In the meantime, we’re excited to see what CIBC Investor’s Edge unveils and the accompanying response from DIY investors and clients on the new website format.

Beware of active lifestyles

Unlike some of the more obvious changes and developments in the Canadian discount brokerage space, there appears to be a handful of ‘macro’ trends that might steer the news and behaviour in the near future.

What does that elusive opener refer to exactly?

Over the past few months, the regulatory landscape around the Canadian online brokerages appears to be shifting. There are two forces at play from different government entities that could drastically reshape how DIY investors access online brokerages’ services and, perhaps, severely constrain the DIY investor space as a whole.

On the one hand, there is the issue raised by IIROC on the nature of what Canadian online brokerages (as order execution only entities) can provide in terms of tools or features that cater to investors. Specifically at issue, is what constitutes a recommendation and how much autonomy an individual investor may have in deciding what is or isn’t appropriate for their own investing objectives. While this is an important point, part of it has been covered in a previous roundup which serves as a prelude to this second, and perhaps more disruptive issue.

For the last few weeks, the story of the Canada Revenue Agency’s purported ‘crackdown’ on TFSA windfalls has been gathering media attention and investor ire.

Thinking of trading in your #TFSA? You may want to rethink that as CRA raises $75M from audited TFSAs https://t.co/ESOrT0Hj5w .

— Sparx Trading (@SparxTrading) June 20, 2017

Although this is not the first time that the CRA auditing TFSA account compliance/performance has made news, what is making the news is the rather large sum of $75 million that has been flagged for collection, an indication that efforts to regulate TFSAs has escalated. Before proceeding, there is an important caveat to state, and that is that the CRA ensuring that individuals don’t abuse the tax system is ultimately a net benefit for everyone. That said, the TFSA is a very interesting (and recent) vehicle for wealth building and it is that wealth building that finds itself at odds with a tax system (and it’s rules) for investors that was developed well before the democratization of information on and about securities (such as stocks).

And, while there are lots of very interesting angles to the evolving TFSA crackdown story, at the heart of the issue for DIY investors and for financial advisors, wealth managers and ultimately for online brokerages is what exactly constitutes ‘trading’ versus ‘investing’.

Without delving too far into the past, the CRA has published guidance on the subject of what may or may not constitute a trader but for many DIY investors and the industries that service them, the definition has been far too open ended. From an armchair analyst’s point of view, the issue appears to be ensuring that capital gains should get treated differently than business income, so separating what counts as either is crucial to administering the tax-preferred treatment that capital gains get.

To do so, the CRA has set out a multi-part test when evaluating what does or does not constitute business income or capital gains. That said, it is worth stating that according to the CRA’s documentation, business income is classified as anything derived from an “adventure or concern in the nature of trade.”

While, from the CRA’s perspective, this approach might afford the flexibility to evaluate cases on the merits of particular facts, the counterpoint is that is has created tremendous uncertainty. And, if there’s one thing that efficient markets disdain, it’s uncertainty.

As a result of the somewhat vague test of what could or could not constitute an “adventure or concern in the nature of trade” situations like the following can arise.

The popular DIY tax software Turbo Tax, published an article entitled “How to calculate capital gains when day trading in Canada” which spoke to interpreting how to log investment transactions in TFSAs as follows:

“TFSAs are purchased with after-tax dollars, without any taxation upon withdrawal. There are no restrictions on taxpayers using day-trading techniques for investments, and profits realized can be declared and taxed as capital gains.”

Clearly, if individuals are DIY investors, there’s a reasonably good chance they may also want to use software that helps to take a DIY approach to taxes. In fact, there are examples of some Canadian online brokerages who’ve offered incentives such as discounts on this software as a sign up bonus, so there’s a good chance resourceful individuals might turn to such a document to help figure out how to populate their tax returns.

In this case the language used in the article might lead some people to believe that they can use ‘day-trading’ in the same way as a capital gain. A reading of the CRA guidance, however, seems to contravene that statement. For example, with regards to short selling which the CRA guide explicitly states:

“The gain or loss on the “short sale” of shares is considered to be on income account.”

Clearly, anyone with a margin account who decides to short a stock needs to consider treating such a transaction differently for tax purposes than does anyone going long on an investment – but good luck to DIY investors trying to stumble across this information easily.

As a counterpoint to the information provided by Turbo Tax, recent articles, such as the one in the Financial Post by noteworthy taxation expert Jamie Golombeck state:

“Under the tax rules, if a TFSA carries on a business then it must pay income tax on its business income.”

Considering the points above, one very interesting angle is the moving target on what constitutes an active investor, specifically because this impacts how Canadian online brokerages communicate to DIY investors considering opening an online investing (or trading) account – including a TFSA.

The table below shows that an “active” investor is being communicated differently depending on the discount brokerage. For the CRA, and in the case cited in the Golombeck article above, it may not be interpreted the same way by everyone and that is highly problematic.

Trading level	30 trades per quarter	150 trades per quarter
Bank-owned online brokerages with offers or incentives at these levels	NBDB, RBC Direct Investing, BMO InvestorLine; Disnat Direct, HSBC InvestDirect Advance	RBC Direct Investing, TD Direct Investing, Scotia iTRADE, BMO InvestorLine
*some firms may appear twice as they have offers in each tier.

Add to this, the fact that there are also incentives that are being offered to individuals (such as discounted commissions or waived platform fees) depending on the number of trades executed. The range is quite extraordinary, going from 30 trades per quarter to as high as 150 or more per quarter.

Of course the other issue with being an ‘active’ investor is the time spent researching and following markets, as well as the level of knowledge of the markets. Both of these components are used in the test to establish whether an individual is considered to be generating business income or is eligible for the capital gains exemption. To do due diligence, however, does require time and effort – even in passive portfolios, to rebalance, read and generally know what you’re buying into.

Finally there’s the pricing for data feeds for active trading platforms. For business (such as sole-proprietor) investing/trading accounts, the data feed costs are significantly higher than for individual accounts, which means that the true cost to active investors who may not want run afoul of the CRA criteria is actually quite high. That’s bad news for the online brokerage industry who would now have to communicate the value proposition of being an active trader, doing so outside of the TFSA (potentially) and incurring huge data and platform fees.

Interestingly these two issues, that of the suite of services offered by order execution only (OEO) firms and what the CRA appears to be doing with TFSAs might actually intersect.

The fact of the matter is there is insufficient clarity on several fronts: what determines ‘trader’ or ‘investor’, the degree to which an individual who opens an account with an online brokerage firm can or cannot decide for themselves as to the level of ‘appropriateness’ of executing a particular transaction and the implication for them doing so in a TFSA.

In fact, it seems like there is a slight misalignment between the list of criteria put forward by the CRA in terms of “knowledge of securities” and the KYC rules put forward by securities regulators that would enable an individual investor to perform transactions in TFSA. On the one hand, individuals may be taxed for knowing too much about securities but on the other hand they may not be able to access tools from their online brokerages because they might not know enough.

In this case, it begs the question, does something need to change about the way TFSA accounts can be used by online brokerages? According to the Golombeck article cited above, the CRA’s position appears to be that TFSA’s are not that special.

That said how do the CRA’s tests for being considered a trader (for tax purposes) mesh with securities regulations that require online brokerages to determine, at some level, the degree to which an individual would be knowledgeable enough about securities to open an account and appreciate the extent of risk associated with online investing?

There’s certain to be much more debate on these issues ahead as the CRA had opened the can of worms of counting ‘wins’ in DIY investor TFSAs as business income but not necessarily equally considered losses obtained through the same set of activities as ‘business losses’ (if they have, it’s not been as widely reported).

Similarly, reconciling tax requirements with securities legislation is sure to come up especially if it can potentially hurt DIY investors in their journey to save for retirement. This very tangled set of issues will be fascinating to watch unfold, and as usual for DIY investors, the playbook seems to suggest: be ready to change.

Discount Brokerage Tweets of the Week

A somewhat quiet week by Twitter standards. Mentioned this week were CIBC Investor’s Edge, Interactive Brokers, Questrade, Scotia iTRADE and TD Direct Investing.

Into the Close

So much for keeping it short. Well, on the topic of shorts (not the trade but summer attire) have a great weekend and hopefully enjoy some of that summer weather while it’s still here!

Posted on July 1, 2017 by user — Leave a comment

Discount Brokerage Deals & Promotions – July 1, 2017

Happy Canada Day! Like the weather in July, the deals and promotions section is heating up.

The great news for DIY investors heading into the new month is that there are 23 offers or promotions being advertised by Canadian discount brokerages and an additional four when considering the digital advice or robo-advisor promotional offers. Included in this mix are some exclusive offers for SparxTrading.com readers, notably the $88 commission credit offer now available at Questrade that was launched last month.

Discount Brokerage Deals Quick Nav

Cash Back/Free Trade/Product Offer Promotions
Referral Promotions
Transfer Fee Promotions
Contests & Other Offers
Digital Advice + Roboadvisor Promotions (new!)

Given what’s going with stock markets, possible interest rate hikes and substantial competition between online brokerages, there definitely seems to be evidence that Canadian discount brokerages are getting bolder and more creative with their offers.

Late last month, for example, Virtual Brokers launched a pair of offers that are likely to get deal savvy shoppers’ attention – especially for those who actively trade. In one of these deals, Virtual Brokers now offers a quarterly commission rebate for up to one year, something that we have not seen before and which, in numerical terms, might appeal to the moderately active trader who is able to meet the trading threshold required.

In addition, at the outset of July, Qtrade Investor has launched a commission-free ETF purchase promotion for Canadian ETFs where, similar to competitors Questrade and Virtual Brokers, the purchase of ETFs (in this case only Canadian ETFs) is commission free.

Although full commission-free trading might still be some time away, the idea is clearly being toyed with by Canadian discount brokerages – especially with Canadian ETFs.

Fundamentally, it is an interesting moment for both DIY investors and Canadian discount brokerages. As markets on either side of the border brace for the coming wave of interest rate hikes, which on the one hand might be beneficial for brokerages but on the other would change the economics of margin trading, and investor sentiment towards equities as an asset class. Fortunately for DIY investors, this will almost certainly make the case for Canadian discount brokerages to start offering bigger and bolder incentives to attract assets and new clients.

Finally, a few exciting housekeeping notes.

Regular readers of the deals & promotions section will note that we’ve included a navigation box at the top of the deals section to help users find information faster. Also, as of last month, we’ve also included coverage of ‘digital advice’ or robo-advisor deals that are offered by or linked to Canadian discount brokerages.

As always if we’ve missed a deal or if you hear of something that other readers may benefit from, let us know!

Expired Deals

At the time of publication, the public links to Credential Direct’s Transfer offer & Special Offer (Trend Micro antivirus) are no longer accessible. Credential Direct recently upgraded their website so we will continue to monitor whether transfer fee promotions are still being offered and update our tables accordingly. For the moment though, we’re not counting them as part of the live offer group.

Extended Deals

Great news on the extension front, there were two great offers that got extended as of the beginning of July.

The first from BMO InvestorLine, is the refer-a-friend offer, which has been extended for another year and now expires at the end of June 2018. This offer is somewhat unique among online brokerages in that it usually can be combined with other offers that clients might qualify for when opening an account. The BMO InvestorLine refer-a-friend offers $50 cash back to both the individual being referred and the ‘friend’ who referred them.

Also extended this month is the Desjardins Online Brokerage 1% commission credit, which has been extended to September 30^th. This commission credit offer is one of the most competitive in that it offers up 1% of what clients deposit as a commission credit, up to a maximum of $1000.

New Deals

This is always the most exciting category to cover and particularly so this month as Qtrade Investor has waded into the promotional offer race yet again, this time with a commission-free ETF offer. Specifically, as mentioned above, the limited time promotion enables Qtrade Investor clients to buy any Canadian ETF commission-free. The conditions are fairly simple: the ETF must be Canadian-listed and the minimum order value must be $1,000 (in the currency of the trade).

Finally, while technically not a new deal, it is actually a newly advertised offer. BMO InvestorLine is now advertising their coverage of transfer fees up to a maximum of $200. As such we’ve included the transfer offer as linked to the same deposit conditions as their current summer promotion.

Discount Brokerage Deals

Cash Back/Free Trade/Product Offer Promotions
Referral Promotions
Transfer Fee Promotions
Contests & Other Offers
Digital Advice + Roboadvisor Promotions (new!)

Cash Back/Free Trade/Product Offer Promotions

Company	Brief Description	Minimum Deposit Amount	Commission/Cash Offer/Promotion Type	Time Limit to Use Commission/Cash Offer	Details Link	Deadline
	A Sparx Trading exclusive offer! Use the promo code “Sparx Trading” when signing up for a new account with Jitneytrade and receive access to their preferred pricing package.	n/a	Discounted Commission Rates	none	For more details click here	none
	Open and fund a new account (TFSA, Margin or RRSP) with at least $1,000 and you may be eligible to receive $88 in commission credits (up to 17 commission-free trades). Use promo code SPARX88 when signing up. Be sure to read terms and conditions carefully.	$1,000	$88 commission credit	60 days	Access this offer by clicking here: $88 commission-credit offer . For full terms and conditions, click here.	none
	Open and fund a new account (TFSA, Margin or RRSP) with at least $1,000 and you may be eligible to receive 5 commission-free trades. Use promo code 5FREETRADES when signing up. Be sure to read terms and conditions carefully.	$1,000	5 commission-free trades	60 days	5 commission-free trade offer	December 31, 2017
	Qtrade Investor is offering commission-free ETF purchases for all clients (new and existing) for July 2017. See details link for full terms, conditions and pricing.	$1,000	commission fees waived on Canadian listed ETF purchases	Valid for Canadian listed ETF purchases made in July 2017.	For more information, click here	July 31, 2017
	Open and fund a new account at Virtual Brokers with at least $5,000 and you may be eligible to receive a $50 cash back rebate per quarter. To receive the cash back rebate, at least 20 commission generating trades must be made within a specified quarter. Use promo code: CSHBKQTR17 to access this offer. This offer is open to new clients only. Be sure to read terms and conditions for full details.	$5,000	$50 commission rebate (cash back) per quarter (up to $200 cash back over the total period)	To qualify 20 trades must be made within a quarter. $50 cash will be rebated in the following quarter. Eligibility period ends June 2018.	For more information, click the terms and conditions here	September 30, 2017
	Open and fund a new account with Virtual Brokers with a deposit of at least $5,000 and receive cash back commission rebates on the first 20 Canadian or US ETF trades made by September 30, 2017. For commission-free Canadian ETFs use promo code: CADSETF2017 and for US ETFs use promo code: USSETF2017. This offer is open to new clients only. Be sure to read terms and conditions for full details.	$5,000	$50 commission rebate (cash back)	Trades must be completed by Sept. 30, 2017. Cash rebates will be deposited in Feb. 2018.	For more information, click the terms and conditions here	September 30, 2017
	Desjardins Online Brokerage is offering new clients 1% of assets transferred into the new account in the form of commission credits (to a maximum value of $1,000). Minimum qualifying deposit is $10,000. To qualify, individuals will have to call 1-866-873-7103 and mention promo code DisnatFlex or email: [email protected]. See details link for more info.	$10,000	1% of assets transferred in the form of commission-credits (max credits: $1,000)	6 months	Disnat 1% Commission Credit Promo	September 30, 2017
	Open a new qualifying account with BMO InvestorLine or fund a qualifying existing account, with at least $200,000+ in net new assets and you may be eligible to receive $1,200 cash back. In addition, eligible individuals can receive a 60-day trial of BMO MarketPro and have transfer fees covered up to $200. Use promo code SPARXCASH when signing up for cash back offer. Be sure to read the terms and conditions for more details on the offer.	$200,000+	$1,200 Cash back	Cash back will be deposited the week of March 12, 2018.	Summer cash back offer	August 7, 2017
	Open and fund a new account with Scotia iTRADE with at least A) $25,000; B) $50,000; C) $100,000; D) $250,000; E) $500,000 or F) $1,000,000+ and you may be eligible to receive A) 5,000; B) 7,500; C) 20,000; D) 35,000; E) 50,000 or F) 100,000 scene points as well as 50 free trades. In addition, new clients will also be reimbursed up to $150 in transfer fees. Free trades will be valid for 90 days. Use promo code 17SC when signing up to be eligible. Be sure to read terms and conditions for full details.	A) $25,000 B) $50,000 C) $100,000 D) $250,000 E) $500,000 F) $1M+	SCENE Points A) 5,000 B) 7,500 C) 20,000 D) 35,000 E) 50,000 F) 100,000 + 50 Free Trades	90 days	Free Movie & Free Trade Promotion	July 31, 2017
Expired Offers
Last Updated: July 1, 2017 14:30 PT

Referral Promotions

Company	Brief Description	Minimum Deposit Amount	Incentive Structure	Time Limit to Use Commission/Cash Offer Deposit	Details Link	Deadline
	Refer a friend to Questrade and when they open an account you receive $25 cash back and they receive either A) $25; B) $50; C) $75; D) $100; or E) $250 depending on the amount deposited amount. Enter code: 476104302388759 during account sign up to qualify. Be sure to read the terms and conditions for eligibility and additional bonus payment structure and minimum balance requirements.	A) $1,000 – $9,999 B) $10,000 – $24,999 C) $25,000 – $49,999 D) $50,000 -$99,999 E) $100,000+	$25 cash back (for referrer per referral; $50 bonus cash back for every 3rd referral) For referred individuals: A) $25 cash back B) $50 cash back C) $75 cash back D) $100 cash back E) $250 cash back	Cash deposited into Questrade billing account within 7 days after funding period ends (90 days)	Refer a friend terms and conditions Code Number: 476104302388759	none
	If you refer a friend/family member who is not already a Scotia iTrade account holder to them, both you and your friend get a bonus of either cash or free trades. You have to use the referral form to pass along your info as well as your friend/family members’ contact info in order to qualify. There are lots of details/conditions to this deal so be sure to read the details link.	A) $10,000 B) $50,000+	A) You(referrer): $50 or 10 free trades; Your “Friend”: $50 or 10 free trades (max total value:$99.90) B) You(referrer): $100 cash or 50 free trades; Your “Friend”: $100 cash or 50 free trades (max total value: $499.50)	60 days	Refer A Friend to Scotia iTrade	tbd
	If you (an existing BMO InvestorLine client) refer a new client to BMO InvestorLine and they open an account with at least $50,000 the referrer and the referee may both be eligible to receive $50 cash. To qualify the referee must use the email of the referrer that is linked to their BMO InvestorLine account. See terms and conditions for full details.	$50,000	You(referrer): $50; Your Friend(referee): $50	Payout occurs 45 days after minimum 90 day holding period(subject to conditions).	BMO InvestorLine Refer-a-Friend	June 30, 2018
Expired Offers
Last Updated: July 1, 2017 14:30 PT

Transfer Fee Promotions

Company	Brief Description	Maximum Transfer Fee Coverage Amount	Minimum Deposit Amount for Transfer Fee Eligibility	Details Link	Deadline
	Transfer $15,000 or more to RBC Direct Investing and they will pay up to $135 in transfer fees	$135	$15,000	Transfer Fee Rebate Details	none
	Transfer $20,000 or more to a National Bank Direct Brokerage account and they will pay up to $135 plus taxes in transfer fees	$135	$20,000	Transfer Fee Rebate	none
	Transfer $25,000 or more from another brokerage and Credential Direct will cover up to $150 in transfer fees. Use promo code SWITCHME when signing up to qualify for the transfer promotion.	$150	$25,000	Credential Direct Transfer Fee Rebate	none
	Transfer $25,000 or more to Qtrade Investor from another brokerage and Qtrade Investor may cover up to $150 in transfer fees. See terms and conditions for more details.	$150	$25,000	Transfer Fee Rebate	none
	Move your brokerage account to Questrade and they’ll cover the transfer-out fee up to $150.	$150	$25,000	Transfer Fee Promo	none
	Transfer at least $25,000 or more in new assets to TD Direct Investing when opening a new account and you may qualify to have transfer fees reimbursed up to $150. Be sure to contact TD Direct Investing for further details.	$150	$25,000	Contact client service for more information (1-800-465-5463).	none
	Transfer $25,000 or more to Virtual Brokers and they may cover up to $150 in transfer fees.	$150	$25,000	Transfer Fee promo	tbd
	Transfer $25,000 or more into a CIBC Investor’s Edge account and they will reimburse up to $135 in brokerage transfer fees. Clients must call customer service to request rebate after transfer made.	$135	$25,000	Confirmed with reps. Contact client service for more information (1-800-567-3343).	none
	Disnat is offering up to $150 to cover the cost of transfer fees from another institution. To be eligible, new/existing clients need to deposit $50,000 into a Disnat account. You’ll have to call 1-866-873-7103 and mention promo code DisnatFlex. See details link for more info.	$150	$50,000	Disnat 1% Commission Credit Promo	September 30, 2017
	Open a new qualifying account with BMO InvestorLine or fund a qualifying existing account, by transferring in at least $200,000+ in net new assets and you may be eligible to have transfer fees covered up to $200. Use promo code SPARXCASH when signing up to also be eligible for cash back offer. Be sure to read the terms and conditions for more details on the offer.	$200	$200,000	Summer cash back offer	August 7, 2017
Expired Offers
Last Updated: July 1, 2017 14:30 PT

Other Promotions

Company	Brief Description	Minimum Deposit Amount Required	Details Link	Deadline
	Credential Direct has partnered with Trend Micro to offer 50% off Trend Micro Titanium Internet Security. Use code “TrendCF” at checkout.	n/a	Trend Micro Special Offer Code	none
	Desjardins Online Brokerage, in conjunction with MoneyTalks, is offering 3 months of the “Inside Edge” investor information service to Desjardins Online Brokerage clients. Use promo code DESJ2016 during checkout to qualify. Be sure to read full terms and conditions for more information.	n/a	MoneyTalks Inside Edge Discount	none
	Desjardins Online Brokerage is offering $50 in commission credits for new Disnat Classic clients depositing at least $1,000. See terms and conditions for full details.	$1,000	Broker@ge 18-30 Promotion	none
	Scotiabank StartRight customers can receive 10 commission-free trades when investing $1,000 or more in a new Scotia iTrade account. Trades are good for use for up to 1 year from the date the account is funded. Use promo code SRPE15 when applying (in English) or SRPF15 when applying in French. Be sure to read full terms and conditions for full details.	$1,000	StartRight Free Trade offer	none
	Open a new account with Virtual Brokers with a deposit of at least $1,000 (for the Classic Commission Account) or $5,000 (for the Commission Free Trading Account) and you may be eligible to receive a one-year subscription to access 5i Research. Use promo code 5iVB2016 when signing up. Be sure to read terms and conditions for full details.	$1,000 (Classic Commission Account); $5,000 (Commission Free Trading Account)	5i Research Offer	March 31, 2017
Expired Offers
Last Updated: July 1, 2017 14:30 PT

Digital Advice + Roboadvisor Promotions

Robo-advisor / Digital advisor	Offer Type	Offer Description	Min. Deposit	Reward / Promotion	Promo Code	Expiry Date	Link
	Discounted Management	Open and fund a new Questrade Portfolio IQ account with a deposit of at least $1,000 and the first month of management will be free. For more information on Portfolio IQ, click the product link.	$1000	1st month no management fees	KDKFNBBC	None	Questrade Portfolio IQ Promo Offer
	Discounted Management	Open a new account with BMO SmartFolio and receive one year of management of up to $15,000 free. See offer terms and conditions for more details.	$5,000	1 year no management fees	SPSF	July 31, 2017	SmartFolio New Account Promotion
	Cash Back	Open and fund a new Investcube account with National Bank Direct Brokerage and deposit with at least A) $10,000; B) $50,000; C)$200,000; or D) $300,000+ and you may be eligible to receive a cash back deposit of either A) $50; B) $200; C) $400 or D) $600. See offer terms and conditions for full details.	A) $10,000 B) $50,000 C) $200,000 D) $300,000+	A) $50 cash back B) $200 cash back C) $400 cash back D) $600 cash back	CUBE2017	August 31, 2017	Investcube Cash Back Promotion
	Transfer Fee Coverage	Transfer at least $25,000 into Virtual Wealth when opening a new account and you may be eligible to have up to $150 in transfer fees covered by Virtual Wealth.	$25,000	up to $150 in transfer fees covered	None	None	Contact customer service directly for more information.
Last Updated: July 1, 2017 14:30 PT

Posted on June 30, 2017 by user — Leave a comment

Discount Brokerage Weekly Roundup – June 30, 2017

Not everyone would look forward to turning 150 the way Canada does. That’s simply because us Canadians love to do things our way – including the Canadian discount brokerages and DIY investors. Of course, defining what ‘Canadian’ looks (and trades) like is quickly changing and gladly it looks like most Canadian online brokers are keeping up with the times.

There’s all kinds of excitement in this week’s roundup. Starting first with a shiny new website for one of Canada’s non bank-owned brokerages that showcases a more human approach to the world of finance. From there, at least one Canadian online brokerage decided to celebrate Canada turning 150 by offering up a great deal to DIY investors, because who doesn’t love a deal? Though it’s a tough act to follow, there are also interesting tweets and forum chatter that illustrate Canadians love to talk about DIY investing (and most of them are pretty polite!) in the tweets and forum roundups.

Credential Direct launches new website

It may have taken some time, but Credential Direct has officially rolled out its new website this week. Gone is the dated version of their website, a remnant of the features and priorities of the mid 2000’s and in its place, a modern layout as well as some interesting new features. In their own words, the new Credential Direct site is “simple, smart and so, so pretty” – for the most part we’d have to agree.

Side by side snapshots of Credential Direct’s old and new website.

Having covered (and even participated in) a number of different website upgrades and refreshes from Canadian online brokerages over the past three years, taking on the project of replacing a website is no easy feat.

In 2017, a ‘modern’ website – especially one for DIY investors – has to be aesthetically pleasing and seem ‘contemporary’ on the one hand, but also render and behave well across different screen sizes and consider user interaction that accommodates existing clients as well as possible new clients.

Credential Direct’s new website is clearly a radical overhaul from its predecessor. Aside from some of the more obvious changes, however, there is also a significant branding and messaging evolution that the new website brings with it. With so many drastic changes, there’s lots to speak to. That said, here are a handful of the observations about this updated website that we found to be most interesting.

One of the first things that jumps out about the new website is that the typography and styling of the text has been simplified and harmonized. While that might sound a bit like design-jargon (and it is) the decision to use a consistent colour and font means that the site instantly feels less busy than the version before it. Information is clearer, easier to read and has been broken into “essential” elements. In this case, less is definitely more.

Of course, anyone who has had to design a website knows that there are literally hundreds if not thousands of small decisions to make when it comes to organizing the information.

As we had reported in April, the design decisions, in particular around information organization, were helped along by a survey that helped test how users would interpret different menu headings and information tasks.

In that light, it is interesting to note that the new navigation puts a focus on platforms ahead of pricing, the latter of which is the most influential component of the value proposition for DIY investors. Not that information on pricing is hard to find. For users who scroll, pricing is the first thing under the header image that appears.

Fortunately, most of the information in the new site is easy to find for individuals looking to learn more about the Credential Direct experience, so the menu navigation choice was a curiousity. Of course, it is likely that with the new website, there will also be more measurement and testing, and as such, the new menu ordering is going to evolve based on data rather than being ‘carved in stone’.

Another thing that features prominently is the imagery of the people.

In a savvy design and marketing move, the new website places a strong emphasis on people but then goes a step further to name them and humanize the experience of learning about Credential Direct.

Personas used by Credential Direct to segment DIY investors

Going with pictures of people instead of icons is a bold move, and certainly not without some risks. Credential Direct’s decision to use personas and images that break the mold of what an investor typically looks like, is in keeping with a trend in financial services generally. It is particularly encouraging to see the diversity in imagery choices, with pictures of women investors, investors of different age groups and various ethnicities – something that is a welcome departure from the world of investing imagery in the 2000’s.

In fact, for anyone who’s had to look at thousands of stock photos to decide on what images to use, however, the choices of imagery were also smart and interesting. Credential Direct’s design team did not fall back on stock photos of individuals with calculators and papers sprawled everywhere struggling to understand their statements. Instead they managed to find everyday people doing everyday things. And, it is unlikely these same photos showing up in other people’s marketing materials, especially online brokerages. Kudos.

Of course, the persona-based approach still breaks the world down into three main categories – novice, intermediate and expert investors. In this case, however, the categories have names and stories. So Susan (novice), Raymond (intermediate) and Nadira (expert) are much more approachable than just category names. Further, clicking into the particular personas, the “features” are branded as the individual’s “favourite features.” In this way, reading about investing with Credential Direct feels more like a story than a sales pitch.

Of course, the website refresh is one in a list of many big (and sometimes small) digitization efforts from Credential Financial (the parent/owner of Credential Direct). For example, a robo-advisor is on the list of things that will be launching – itself no small project. Despite this latest move with the website, and all of the work that went into it, there is still some ground to cover to become ‘cutting edge’.

For example, one of the first hurdles to overcome is the ability to open an account online. Despite the current setup of the website and the efforts they’ve made to simplify the process, individuals looking to open an account with Credential Direct still need to be prepared to print, sign and send paperwork and wait.

The second is carving out a section for promotional offers or deals. Credential Direct’s previous site did have a section for special offers but the new site does not. Given where Credential Direct sits in terms of market share and general awareness, if they’re hoping to grow their client base, promotional offers are almost a must, so it will be interesting to see how and where they call attention to this in their new design.

Finally, there’s investor oriented content. Credential Direct has reorganized much of their existing ‘investor’ content and the new addition of a section called “The Ticker” seems promising, but other Canadian online brokerages – especially close competitors, have fully embraced content production into their offering. Out of the gate, Credential Direct’s first post on their “Ticker” section was dated April 2017 and discussed the launch of their new website. To compete with their peers, Credential Direct will have to find more to say, more often and in more depth.

From a design perspective, the new Credential Direct website does deserve to be called pretty. For DIY investors or traders, however, personality has constantly proven to be more important.

Specifically, ‘personality’ comes in the form of product functionality and bold thinking (aka innovation). The front-end is a good start but it might be secondary to pricing, actual ease of finding the right information and operating an account.

While Credential Direct can feel good about their latest site roll out, the industry around them is moving very quickly. So, when it comes to innovating and getting ahead of their competitors, the thinking and features, like the type and font of their new site, must be bigger and bolder.

Deals preview and updates

With a new month and new deals literally around the corner, there’s already action on the deals front to report.

Qtrade Investor kicks off July deals action by offering up commission-free trading on Canadian ETFs. If it has a familiar feel, National Bank Direct Brokerage tried something similar in 2013 when they offered commission free trading on ETFs, eventually rolling out a permanent commission-free Canadian ETF trading program in 2016.

Screenshot of Qtrade Investor homepage featuring free ETF offer

This offer by Qtrade Investor is yet another commission-free ETF promo that has come to market. Earlier this month, Virtual Brokers launched two new deals, one of which was also a commission-free trading offer for US or Canadian ETFs.

And, while Qtrade Investor is one of five Canadian discount brokerages with some kind of commission-free ETF program (Scotia iTRADE, Questrade, Virtual Brokers and National Bank Direct Brokerage are the others), this latest deal might be a signal that ‘commission-free’ trading continues to take root in Canada. For the moment, it appears to be in the form of ETFs rather than in equities generally but trends seem to be pointing in the commission-free direction.

Another interesting deals update comes from the BMO InvestorLine refer-a-friend program, which will be extended through June 2018. The refer-a-friend program at BMO InvestorLine is unique among Canadian brokerages that offer deals/promotions in that it can usually be combined with other offers as well. For reference, this refer-a-friend promotion offers $50 cash to the referring party and $50 to the new client.

On the downside, with the roll out of Credential Direct’s new website, it appears that the links to previous offers are no longer working, an indication that perhaps these deals are no longer being offered. The specific offers in question were the ‘special offer’ of a discount for the Trend Micro antivirus software and, more importantly, the transfer fee coverage offer. We will watch to see if one (or both) of these offers were just lost in the shuffle or if they’re going to stage a comeback soon.

Discount Brokerage Tweets of the Week

A quieter week heading into the long weekend, but still enough action to keep things interesting. Mentioned this week were BMO InvestorLine, CIBC Investor’s Edge, Credential Direct, Questrade, RBC Direct Investing, Scotia iTRADE, TD Direct Investing and Virtual Brokers.

From the Forums

RBC Direct Investing vs. Questrade

Bank-owned brokerage or independent? It’s a popular question with DIY investors deciding between the convenience of banking and the pricing of free ETF buying at Questrade. Find out what one DIY investor learned by asking redditors in this post from the reddit Personal Finance Canada thread.

Cross Border Shopping

Norbert’s Gambit, the infamous maneuver to convert currency without having to incur the regular currency exchange fees, was the topic of this post on reddit, where one DIY investor was looking for guidance on how to do this at TD Direct Investing with an interesting fund choice.

Into the Close

That’s a wrap on the week, the month of June and the first half of 2017. Canadian markets are closed on Monday but anyone trading actively in the markets is undoubtedly going to be watching what happens come opening bell in the US. Of course, for those who are actually long on the long weekend, have a safe and fun Canada Day weekend! Cheers to Canada turning 150 in style and to another 150 equally eventful years ahead!

Posted on June 23, 2017 by user — Leave a comment

Discount Brokerage Weekly Roundup – June 23, 2017

With summer officially arriving this week, it also brought with it the longest day of the year. Of course, that is literally what happened on summer solstice, but for some traders (Sears, Home Capital?) and even several online brokerages facing outages, there were also some pretty long days that didn’t feel quite so sunny.

This weekly roundup is filled to the brim with news from Canadian discount brokerages. In this special (and extended) edition, we take a look at the Questrade outage that interrupted so many traders last Friday and what the folks at Questrade were able to share about what happened. From there we take a look at more exciting deals news with the official launch of two deals from Virtual Brokers that are bound to get DIY investors’ and competing online brokerages’ attention. Up next, we take a look at the roll-out of a new trading platform for active traders in what is quickly becoming a very crowded trade. With the finish line in sight, we take a quick look at some of the latest developments in the robo-advisor space in Canada and end off this roundup with some fascinating tweets from Canadian DIY investors.

School of Hard Knocks: Questrade Faces Off Against DDoS Attack

For many DIY investors, and active traders in particular, the idea of ‘risk’ when trading online usually extends to thinking about managing position size. The more paranoid among us might take the extra step to ensure they have a backup plan for connecting to the internet in case their ISP randomly cuts out, print out copies of trades or do some due diligence on their online brokerage account insurance and fraud coverage (e.g. CIPF or more if required).

At a certain point, however, seasoned traders understand that with the increasingly connected technical infrastructure, multiple computer networks talking to each other and a big target on the backs of major financial organizations, there is lots that can go wrong. As such, being in the markets as an online trader is intrinsically risky.

This month, however, there was yet another category of risk that appeared that may require online traders to adjust their calculus of risk – Distributed Denial of Service (DDoS) attacks.

Questrade confirmed on Twitter (and other channels) this past week that they were the target of a DDoS attack on Friday June 16^th and it was that attack which was responsible for knock trading platforms and the website offline throughout the trading day. And while having trading systems go offline during trading hours is never good, it didn’t help matters for Questrade’s clients that the DDOS attack also fell on options expiry day – something that seems particularly nefarious.

According to Questrade representatives, although this was a disruptive and hostile cyber-attack, the DDoS was not a hack and no client data was compromised.

When we asked for some additional details of what happened on that day, the Questrade team was obviously cautious about sharing too much, however they did confirm that there were actually multiple DDoS attacks that took place that day. And, while their team was successful at repelling earlier attempts to disrupt access, the subsequent attacks were much larger and increased traffic levels to a point that began to impact service.

Many users took to Twitter and popular investing forums to share their frustration, including several users who shared images of their wait times to deal with customer service agents. Questrade did confirm that “all orders placed across the day were unaffected and executed.”

Of course, this was cold comfort for DIY investors and traders who were left to determine what was happening while positions were open and trade opportunities came and went.

While it is a tough lesson to learn on both sides, the biggest takeaway is that it is possible for a DDoS attack to happen to just about any online organization. True, it would be harder to thwart some configurations (e.g. Cloudflare) rather than others, but the massive DDoS attack in October 2016 that managed to cause outages to sites/services such as Twitter, Netflix and Paypal should serve as a reminder that even the most tech-savvy firms are vulnerable and that the sophistication of attacks continues to evolve as do the protocols put in place to protect against them.

If there is a silver lining for Canadian DIY investors, it is that in Q1 2017 DDoS attacks targeting Canada made up a very small (<1% according to Kaspersky Labs) portion of attacks globally.

Importantly, according to Kaspersky Labs, the days of the week that are the most likely targets are Saturday and Friday – something that options traders should pay particular attention to come expiry dates.

Whether another DDoS attack could interfere with Questrade or even another Canadian online brokerage (or brokerages) is hard to say. Unlike a hack, DDoS attacks make use of the growing number of internet connected devices, many of which have varying degrees of security, which means that the possibility of increasingly larger attacks is plausible. Understandably, financial services firms are cagey about their security infrastructure. For their part, Questrade has scheduled maintenance and has confirmed that they’ve enhanced protection layers to guard against future disruptions.

Announcing a planned maintenance window, Friday, June 23 at 11pm ET to Saturday June 24 at 11am ET. pic.twitter.com/oatc0ra8jM

— Questrade (@Questrade) June 23, 2017

That said, a little bit of paranoia can go a long way for active traders. One of the scenarios that online traders should take note of is planning for a full outage and ensuring they have alternate means of communicating with their brokerage. Having their brokerage’s phone number programmed on a phone (or on a post-it note on the monitor) or being able to DM on Twitter (if they have it) seem like reasonable precautions. That and a good luck charm probably wouldn’t hurt either.

Virtual Brokers New Deals Make Waves

As mentioned in last week’s roundup, Virtual Brokers was on the cusp of launching two new promotional offers for DIY investors. This past Thursday, Virtual Brokers officially took the wrapping off their new deals and in doing so, they’ve managed to show that it’s not only the weather that’ll be hot this summer, but the discount brokerage deals action too.

The first promotion from Virtual Brokers is an ETF-focused offer that enables qualifying individuals to trade 20 ETFs (either Canadian or US) commission-free. Specifically, new clients to Virtual Brokers must deposit a minimum of $5,000 and be on the classic commission plan ($9.95 per trade) to qualify. When registering, users must enter the promo code that corresponds to either the commission free US ETF trading or commission free Canadian ETF trading.

Importantly, commissions will be charged at the time the trade is placed but will be rebated to clients in February 2018 provided they meet the eligibility conditions at that time.

Virtual Brokers’ second promotion is a very interesting cash back offer, which rebates $50 every quarter for every 20 trades that are made in that quarter, for up to one year. Again, new clients need to deposit a minimum of $5,000 and will receive rebates on the commissions they incur during the specified intervals.

What makes both of these offers so compelling for DIY investors is the almost unprecedented value being put forward.

In the case of the year-long commission rebate, clients are receiving a $200 cash back offer for 80 trades. At the standard commission rate of $9.99 per trade, that means that for a spend of $799 ($9.99 x 80), there is a rebate of $200 which works out to a 25% discount on trading commissions.

So, while there are deposit and trading hurdles to qualify for the cash back, for somewhat active traders or swing traders, this is essentially a way to get 80 trades at $7.46 flat (i.e. no ECN fees) for a year, plus have the option for commission-free buying of ETFs (which would be required to hold for at least one business day).

Similarly, for those that elect to take the ETF deal, from a ‘value’ point of view, users are getting a rebate of $50 on essentially 20 trades. At the standard commission rate of $9.99 per trade, this also works out to be a 25% discount.

As we had alluded to at the beginning of the June deals report, Canadian brokerages are getting more creative with their offers. In this case, Virtual Brokers put their creative efforts to good use as this is one of the first offers that blends trading minimums and commission rebates over the span of a year.

With lots of time left in the summer months, it will be really interesting to see how other brokerages respond and what kind of ramp-up in promotional activity takes place industry-wide to start winning over DIY investors.

Disnat Direct Launching Market-Q Platform

Screenshot from Desjardins Online Brokerage

This past week, Desjardins Online Brokerage began migrating active trading clients away from their Nexxa-based Disnat Direct trading platform onto a sleeker, more modern interface called Market-Q.

If the Market-Q name sounds familiar, it is because it is the same platform that National Bank Direct Brokerage rolled out for active traders in 2014 – albeit with a few enhancements that make the switch from Disnat Direct less disruptive. And, it looks familiar, it is because the trading platform is similar to the one powering BMO InvestorLine’s Market Pro.

Of course, for Desjardins Online Brokerage, especially the active traders, there are a number of upgrades the new trading platform brings, not the least of which is the ability for users to access this platform across devices (read: Mac friendly)

Based on the famous active trader platform, eSignal, Market-Q is incredibly feature rich.

According to the makers of Market-Q (Interactive Data), this platform is described as “A browser-based, real-time, streaming market data desktop terminal for financial institutions, Market-Q can be accessed anywhere via a PC and web browser, with no software download required. Market-Q has custom workspaces, interactive charts, research, option chains, a market depth feature, searchable news, alerts and data export capabilities.”

On the Desjardins Online Brokerage connection, users can monitor up to 500 symbols simultaneously – which really is just the tip of the iceberg when it comes to platform functionality. For active traders, this seriously upgrades the charting, monitoring, position monitoring and trading experience from the previous active trading platform.

Over the next week there are numerous webinars intended to provide an in-depth orientation to the essential features of the platform, including how to set up watchlists, charting, enter and monitor orders as well as navigate the platform generally. Transitioning from the previous platform to the Market-Q configuration is going to be a drastic change so it is great to see that Desjardins Online Brokerage is providing more than just pre-recorded webinars – they’re actually providing numerous training and orientation opportunities where clients (and non-clients) can tune in to learn about the new platform and, importantly, ask questions to a product expert.

Now that both Desjardins Online Brokerage and National Bank Direct Brokerage offer the same advanced platform, it will be even more of a challenge for very active DIY investors to separate these two firms.

That said, for active traders, the good news is that there is yet another top-shelf trading platform on the market.

Ultimately, the ‘trading’ experience – ie functionality, speed of execution, stability and pricing will dictate which platform active traders will turn to.

In a space where ThinkorSwim (TD Direct Investing), Trader Work Station (Interactive Brokers), Power Trader (Virtual Brokers), Market-Q (NBDB & Desjardins Online Brokerage), Market Pro (BMO InvestorLine), Advanced Dashboard (TD Direct Investing) and FlightDesk (Scotia iTRADE) are now battling it out for the active trader segment, it will be up to the marketing teams to determine whether or not they can get the highly demanding active trader segment to pay attention – and ultimately pay for the platform.

Robo Roundup

It’s been an interesting week for Canadian robo-advisors.

The big news this week was the news that WealthSimple is not only peering over the fence to the US but is now also peering further afield into the UK as a possible market to expand into.

Competing in Canada is one thing but the boldness of the WealthSimple franchise to take on two of the largest English speaking markets speaks to their confidence and war chest. Going global is a strategy that’s worked well for Interactive Brokers however there are countless daily updates of firms across the globe pouring money into the robo-advisor space. Case in point, this week Blackrock also managed to raise $33.6M (USD) to expand its push into Europe’s robo-advisor game.

Closer to home, bank-owned robo-advisor BMO’s SmartFolio has expanded its list of supported account types by adding added RRIF (Registered Retirement Income Fund) and spousal RRIF accounts to the menu. With this new addition, there are 8 account types that are supported by SmartFolio with plans to add LIRA and Corporate/Non-Personal accounts on the horizon.

Discount Brokerage Tweets of the Week

It was a bumpy week for many online brokerages with trading interruptions and disruptions getting the attention of investors. Mentioned this week were BMO InvestorLine, Questrade, RBC Direct Investing, Scotia iTRADE and TD Direct Investing.

Into the Close

Sometimes Friday is a marathon, other times a sprint. If you’ve managed to make it through this marathon edition, congratulations! Have a great first weekend of summer and get some relaxation in – it seems like this summer is going to be a wild one.

When Zola the dancing gorilla goes for a spin in the pool https://t.co/LGbrriBGtp pic.twitter.com/9ulRFgeiST

— BBC News (World) (@BBCWorld) June 23, 2017

Posted on June 16, 2017 by user — Leave a comment

Discount Brokerage Weekly Roundup – June 16, 2017

Amazon buying whole foods, meanwhile Sears Canada expressed concerns it would be able to carry on. The law of the jungle is simple: eat or be eaten. This week, Amazon decided to do some eating while Sears Canada let the market know that they’re officially a wounded gazelle. In the highly competitive world that is the Canadian discount brokerage industry, the metaphor is equally applicable, which is why very few players are standing still heading into the summer.

In this week’s roundup we take a broad snapshot of a number of developing stories in and around the Canadian online brokerage space. First, we provide an exclusive look at two interesting pieces of news that came our way this week – one on deals at an independent brokerage and another on new features at one of Canada’s most popular bank-owned online brokerages. From there we take an interesting look at the latest development by one bank-owned robo-advisor making a splash in the social media pool. Next on the docket is a fascinating and evolving story on regulation of online brokerages that could drastically redraw the map for DIY investors and the online trading experience. Finally, we’ll cap this week’s roundup with a larger-than-usual dose of online brokerage tweets, triggered by a significant trading outage.

Virtual Brokers Dealing Themselves In

It’s expected that within the next week or two, Virtual Brokers will be releasing a pair of new offers for Canadian DIY investors. While we can’t report on the full details of what these offers contain, we can say that one will be a cash back offer for new clients that is linked to trading activity and the other is an ETF-based offer which will definitely raise some eyebrows when it goes live. Stay tuned!

Coming Soon: Enhancements to TD Direct Investing Active Trading Platform Features

Good news is in the works for active traders at TD Direct Investing. There appears to be a few new features due to be released on the horizon, one of which is the ability to cancel all open orders at the click of a button. Another feature in the pipeline to be delivered soon is the ability to access the Active Trader platform directly (without having to go through Webbroker). While they may be incremental improvements, they’re nonetheless a signal that the trading experience at TD Direct Investing continues to evolve and more importantly, provide greater functionality to platform users.

Be on the lookout for an upcoming piece that will take a closer look behind the scenes at how technical features and upgrades get developed and rolled out at TD Direct Investing.

Robo-advisor Gets the Social Treatment

Thursday evening Twitter was abuzz with chatter about online investing from an interesting source: a robo-advisor. Specifically, BMO SmartFolio was in the spotlight as part of a conversation about investing – using the hashtag #investsmart.

Co-hosted by BMO and blogger/writer Lena Almeida (@Listen2Lena), this online event drew quite a crowd (including the president of BMO InvestorLine) – something that many investing chats on Twitter have generally not been able to do. The Q&A session lasted from 8pm to 9pm EST and included giveaways of prepaid Mastercard credit cards – something that likely helped attract, retain and encourage the audience to participate for the duration of the chat.

Q1: Tonight we’re chatting about investing. Be honest: how comfortable are you with online investing? #InvestSmart pic.twitter.com/gFr6IwydMc

— Lena Almeida (@Listen2Lena) June 16, 2017

Here are the questions that were covered (along with engagement stats at the time visible at the time of publishing the weekly roundup):

How comfortable are you with online investing? (100 replies, 26 retweets, 41 likes)
Why did you start investing? (105 replies, 36 retweets, 43 likes)
Do you feel you have to be an expert to invest online? (106 replies, 32 retweets, 39 likes)
What are your investment goals for 2017? (66 replies, 26 retweets, 38 likes)
Are you an online investor? How is it working out? If not, what’s holding you back? (102 replies, 33 retweets, 43 likes)
Is online investing the way to go? What else is an #investsmart question mark for you? (106 replies, 38 retweets, 43 likes)

In between the questions, there were also tips and videos supplied by BMO related to investing online, explaining ETFs and taking a measured approach to financial planning.

Regular readers of the weekly roundup can probably appreciate that there were a number of elements about BMO SmartFolio’s Twitter chat session that stand out as intriguing.

What is perhaps most interesting about this session, this was a very well attended and highly engaging Twitter chat on personal finance (specifically on investing online) generated by a bank-owned robo-advisor.

Compared to Canadian online brokerage Scotia iTRADE’s Twitter chat on sustainable investing held in April (see table below), the BMO SmartFolio session drew a larger and more active audience. Specifically, there were 16x more replies, 6x more retweets and 7x more likes with the BMO session than with the Scotia iTRADE session.

It should be stated that there were lots of differences between these two events so comparisons should be taken with a grain of salt. Even so, on a relative basis, the conversation about online investing generated by BMO SmartFolio was noteworthy.

Likely the combination of a noteworthy personality along with incentives (a shot at a $500 gift card is great reason to tune into a chat about money) helped to get (and keep) the attention of Twitter users. Of course, subject matter also probably had something to do with engagement, as the pattern of questions asked by BMO were directed to the audience (i.e. tell us about you) rather than describing a product feature (as was the case with iTRADE). This more personal tone generated many more personal reactions that provided a window into the attendees’ thoughts and perceptions of online investing.

	Scotia iTRADE (#FairTrader)		BMO SmartFolio (#InvestSmart)
Question 1	What is Sustainable Investing?	Replies: 6 Retweets: 4 Likes: 3	How comfortable are you with online investing?	Replies: 100 Retweets: 26 Likes: 41
Question 2	What is ESG and why does it matter?	Replies: 9 Retweets: 5 Likes: 6	Why did you start investing?	Replies: 105 Retweets: 36 Likes: 43
Question 3	Sustainalytics, tell us more about the research behind Scotia iTRADE’s Sustainable Investing Tools	Replies: 3 Retweets: 5 Likes: 7	Do you feel you have to be an expert to invest online?	Replies: 106 Retweets: 32 Likes: 39
Question 4	Where can you find more information about Sustainable Investing & ESG?	Replies: 6 Retweets: 5 Likes: 7	What are your investment goals for 2017?	Replies: 66 Retweets: 26 Likes: 38
Question 5	Can you tell us how Scotia iTRADE’s Sustainable Investing & ESG tools work?	Replies: 6 Retweets: 5 Likes: 7	Are you an online investor? How is it working out? If not, what’s holding you back	Replies: 102 Retweets: 33 Likes: 43
Question 6			Is online investing the way to go? What else is an #investsmart question mark for you	Replies: 106 Retweets: 38 Likes: 43
Average		Replies: 6 Retweets: 5 Likes: 6		Replies: 98 Retweets: 32 Likes: 42

One of the biggest challenges that robo-advisors face in the Canadian online investing landscape is generating interest and awareness in a product that has to compete between DIY investing services and traditional financial advisors.

The latest move by BMO SmartFolio shows that bank-owned robo-advisors can also successfully leverage social media to engage audiences. It is this point in particular that should demonstrate to the social savvy newer robo-advisors that there is still a lot of “fin” left in fintech and that bank-owned products can and will likely narrow the social media gap.

What a Difference a Recommendation Makes

Since 2014, there’s been an evolving conversation involving Canadian online brokerage industry and their principle regulatory body (IIROC) that could drastically change what DIY investors have come to expect from Canada’s discount brokerages.

While it is a longer story than will be covered here, at the heart of the issue raised by IIROC was how best to proceed on updating its guidance on the notice MR-098 – What Constitutes a ‘Recommendation’? (September 6, 2001). In particular, the view from the regulators appears to be that since 2001, there have been many features that now accompany the online trading experience that go beyond the “order execution only” experience that may have characterized the online trading world in its earlier days. For example, model portfolios, “educational” tools, trading alerts and other features that been developed for DIY investors may, according to regulators, blur the line between being a resource for a DIY investor and recommendation to choose a particular investment.

Most of Canada’s largest and most visible online brokerages have submitted a response to IIROC’s request for comment (IIROC Notice 16-0251) on this matter, including, for example, CIBC Investor’s Edge, Questrade, RBC Direct Investing and TD Direct Investing. In addition to a written submission, there are also a number of articles that have been written about this issue and, this past week, Morningstar Canada published a video interview (conducted in French) of Laurent Blanchard, President of National Bank Direct Brokerage, describing his thoughts on possible changes to the industry.

In this video, Blanchard provided many points that echoed the comments provided in writing by the online brokerage industry participants – namely that DIY investors access the online brokerage firms because they want to trade or seek out investment opportunities on their own.

It will be interesting to monitor this story further and to see what additional commentary and conversation arise, from all stakeholders. There have been numerous lengthy submissions to IIROC, so observers are keenly awaiting additional information and direction on this matter, which is scheduled for this summer.

While there appears to be a great deal of uneasiness as to what could happen, one thing is for certain, the upcoming decision may have a drastic impact on the Canadian online brokerage space and the kinds of tools and added features DIY investors may have access to when trading online.

Discount Brokerage Tweets of the Week

No doubt about it – when a trading platform falls, everybody hears it. Mentioned this week were Questrade (extensively), RBC Direct Investing, Scotia iTRADE, TD Direct Investing and Virtual Brokers.

Into the Close

That’s a wrap on yet another crazy week. The good news, however, is that summer is just around the corner and even better the weekend is here and with it Father’s Day. So, whether you say it with socks, a tie or some other perfectly dad-appropriate gifts, to all the awesome dads out there (including my own!!), thanks for all of the great things big and small you’ve done and continue to do!

via GIPHY

Posted on June 2, 2017 by user — Leave a comment

Discount Brokerage Weekly Roundup – June 2, 2017

There seems to be no way around it, what happens on social media has now become ‘the news’ cycle the world over. Curiously, the news cycle this week focused on deciphering covfefe as well as the art of the deal – or rather the art of pulling out of the deal. For Canada’s discount brokerages, there may (or may not) be covfefe to worry about, but fortunately there are lots of deals, which is something all DIY investors can look forward to.

As an homage to keeping people guessing and to deals, this week’s roundup is full of teasers as well as great info on the latest deals and promotions to kick off the new month. Keep reading to find out about an exclusive preview of a soon-to-be released promotional offer, as well as additional features and an exclusive promotion that’s close to launch. Speaking of launch, after the deals roundup we rocket through some minor (but soon to be major) developments over the past week in the Canadian online brokerage space. As always, we’ll take a look at the latest DIY investor chatter on Twitter and on the forums.

Spotlight on Deals

Despite Wonder Women tearing up the box office, some of the biggest blockbusters of this summer are still to come and a few of them will actually be in the online brokerage space. Although there might not be any talking robots, there are, ironically, robots making an appearance in the deals section – roboadvisors to be exact. Here are some ‘teasers’ of deals and promotions coming down the wire this month.

Rise of the Machines

Of several big announcements for this month’s deals & promotions section is the news that SparxTrading.com will be starting to cover the deals being offered by roboadvisors. Specifically, Canadian discount brokerages who’ve also deployed (or are affiliated through a parent with) a roboadvisor or ‘digital advice’ investment service.

The list at the time of publication includes four known entities: BMO SmartFolio, National Bank Direct Brokerage’s Investcube, Questrade Portfolio IQ, and VirtualWealth from Qtrade. Not too far on the horizon, however, is also a robo-advisor from Credential Direct and rumour has it another Canadian online brokerage is on the cusp of rolling out its own robo-advisor product. Interestingly, HSBC announced this week it too would be launching a robo-advisor however there are no details on whether this will be coming to Canada any time soon – more on that below.

Crazy 88’s

The second big announcement is the launch of a SparxTrading.com exclusive commission-rebate offer with one of Canada’s online brokerages. Full details of this promotion (including which brokerage it will be with) will be made available shortly. In the meantime, stay tuned to the SparxTrading Twitter feed and the deals & promotions section to find out when it goes live.

The Legend of Zero

A third interesting sneak peek announcement comes in the form of a promotion from Virtual Brokers, who recently held a webinar jointly sponsored by the Independent Investor Institute.

As part of signing up for that seminar, registrants were offered access to 3 months of commission-free trading for either Canadian or US ETFs (to a maximum of 20 trades) . The last time we saw a promotional offer that featured free ETF trading was from National Bank Direct Brokerage who subsequently went on to offer commission-free trading on all Canadian ETFs.

screenshot from promotional offer sent to webinar attendees

While the Virtual Brokers’ latest offer is not yet being advertised to the general public, it may likely be something opened up to the public in the near future. Regardless of how many people take advantage of the offer or the timeline for its release, it raises the question, is Virtual Brokers testing the water on commission-free ETF trading and could this be the next shoe to drop in the online brokerage commission price battle?

Walking the InvestorLine

Finally, as we mentioned in the most recent deals & promotions post, there are several promotions that are scheduled to end in June. The earliest is from BMO InvestorLine, which will see their cash back and free trade promotion expire on June 5^th. Fortunately, there is already another offer ready to go to replace this promotion as of June 6^th.

SparxTrading.com has an exclusive first look at BMO InvestorLine’s newest promotion which offers up to $1200 cash back for a deposit of at least $200,000 in net new assets. In addition to the cash back component, qualified applicants get a 60-day trial of the BMO InvestorLine 5 Star Program and its active trading platform, BMO MarketPro as well as a transfer fee rebate of up to $200 to cover switching fees from another brokerage. To boot, savvy individuals can also take advantage of the Refer-a-Friend offer to get an extra $50 stacked on top of the $1200 cash back.

According to the offer’s terms & conditions, the accounts that are eligible to take advantage of this promotion are cash or margin accounts (individual or joint), corporate, sole proprietorship, RRSP and spousal RRSP accounts. Importantly, TFSA accounts and clients with PRO accounts are excluded. This summer promotional offer expires on August 7^th.

At this point, BMO InvestorLine is the only Canadian online brokerage offering up a cash back promotion of this magnitude (>$1,000) for deposits of this size (>$200K) for an online trading account. The only alternative to receive a cash back (currently) is through one of the referral cash back offers, the highest being from Questrade ($250 for deposits of $100,00+).

With asset gathering clearly being a primary goal of all the players in the online brokerage space, having incentives in place to compensate investors makes sense.

For the moment BMO InvestorLine remains unchallenged among their bank-owned peers and, to a large degree, by most of Canada’s other online brokerages with an offer for the $200K+ deposit range. It will be interesting to see if other offers start to show up at this higher “mass affluent” deposit tier or if BMO InvestorLine will be able to put this offer on autopilot for the better portion of the summer.

Autumn in New York

This month’s deals and promotions saw a slight uptick courtesy of a contest sponsored by Desjardins Online Brokerage for a trip to New York City in the fall (autumn in New York anyone?). No purchase is required for entry to the contest. To enter, users have to register for Desjardins Online Brokerage’s newsletter (D Bulletin) and/or alerts for webinars/seminars. Prize value (including the spending money) for this contest is $3,000. More details are available in the deals & promotions section here.

Interestingly, Desjardins’ choice to run a contest may be a response to their close rival, National Bank Direct Brokerage, who is running a contest in conjunction with Horizon’s ETFs and which focuses on a fantasy ETF portfolio.

Sidebar: for individuals interested in participating in a fantasy stock challenge related to cannabis and medical marijuana companies, the Canadian Securities Exchange in conjunction with Stockpools and the Lift Cannabis Expo, are running a competition from July through September. There are weekly cash prizes as well as a grand prize trip to Las Vegas.

Bottom Line

The good news for DIY investors is that there are still lots (24) advertised offers to choose from in June and if May has been any indicator online brokerages are getting more creative with their offers/incentives. We’ve also caught wind of at least two other offers that have been targeted to launch in June from a Canadian online brokerage, signaling more fireworks to come well before Canada Day. Don’t let the warmer weather fool you, it seems like Canadian discount brokerages will be working just as hard, not only to roll out new promotions during the typically quieter summer months, but also in preparation for the busy fall season.

*Disclosure: SparxTrading.com may receive compensation for individuals signing up for an online brokerage account with BMO InvestorLine or from Questrade’s refer-a-friend program mentioned above.

Lightning Roundup

Here’s a quick recap on what else was taking place this week around Canada’s discount brokerages.

Mobile on a rollout

The rollout of Questrade’s mobile app was made official earlier in the week. In last week’s roundup, we reported the soft launch of the app and positive early reviews. Now with another week under its belt, the reviews for the Android (4/5) and iOS (3.5/5) appear to have remained relatively positive.

Recognia expands to China

As posted on their social media accounts, Trading Central, parent of the of the popular stock analysis tool company, Recognia, announced they’ve opened up an office in Shanghai, China (officially as of March 20, 2017). The launch party will be on June 22. Recognia, based out of Ottawa, was acquired by Trading Central in 2014.

Digital bench press

It looks like the trend towards ‘going digital’ continues across the Canadian online brokerage space. In the past two weeks we’ve spotted Canadian discount brokerages CIBC Investor’s Edge, Credential Direct, Qtrade Financial and Scotia iTRADE seeking to build their bench in the digital, social and content arenas. Of course, they’re not the only ones.

In a recent interview with Investment Executive, the vice president and head of retail banking and wealth management for HSBC Canada Larry Tomei stated that HSBC Canada has been spending “a significant amount of money” on digital initiatives, including revamping HSBC InvestDirect.

What this all points to is that Canadian online brokerages (as well as their parent financial brands) have to make the transition into being adept technology companies as well as publishing companies while retaining their financial services roots. This recent spike in staffing up the digital benches suggests that some very interesting features and upgrades are just around the corner.

Discount Brokerage Tweets of the Week

While the environment was on the minds of many, it also managed to spill over into the online trading world too. Mentioned this week were CIBC Investor’s Edge, Questrade, Scotia iTRADE, TD Direct Investing and Virtual Brokers.

From the Forums

Exit Strategy

Looking before you leap is a sound strategy. In one DIY investor’s case, they wanted to know what the leap from Scotia iTRADE to Questrade might be like in this thread from reddit’s Personal Finance Canada section.

Time to split

While there are always two sides to a story, for one DIY investor, it seemed their online brokerage was having difficulties dealing with a share split. When asking aloud if other DIY investors on reddit encountered any customer service issues in this post, it was interesting to see how other investors weighed in and what they had to say about this online brokerage.

Into the Close

That’s a wrap on the week. What better note to end on than record market levels in the US, national donut day, and a weekend full of playoff hockey and basketball. Of course, watching the French government troll DJT also makes for a pretty fun spectator sport as well. Whatever you happen to watch this weekend (even if it’s cryptocurrency prices) have fun!

We all share the same responsibility: make our planet great again. pic.twitter.com/IIWmLEtmxj

— Emmanuel Macron (@EmmanuelMacron) June 1, 2017

Posted on June 1, 2017 by user — Leave a comment

Discount Brokerage Deals & Promotions – June 1, 2017

Discount Brokerage Deals

Cash Back/Free Trade/Product Offer Promotions
Referral Promotions
Transfer Fee Promotions
Contests & Other Offers
Digital Advice + Roboadvisor Promotions (new!)

*Update: June 27* Summer is the best time for blockbuster movie hits. And, just like these feature productions, this month’s deals & promos section will be filled with big announcements and teasers on offers coming soon from Canada’s online brokerages as well as from SparxTrading.com!

Before getting to the new features and deals, here’s a quick recap of the landscape heading into June.

Although there was lots going on in the background, May was relatively quiet on the deals front. Last month saw 23 promotional offers in play with Qtrade Investor opting to extend their transfer offer until the middle of this month.

Heading into the new month, it seems like June could have more deal turnover and volatility. For example, BMO InvestorLine has an offer set to expire on June 5^th (more on that below) as well as another (refer-a-friend) at the end of the month; Qtrade Investor’s transfer fee offer expires June 14^th and Desjardins Online Brokerage’s long-standing 1% commission credit promotion is scheduled to conclude at the end of June.

The good news, however, is that there are still many promotional offers for DIY investors (24 at the time of publication) in the market for an online trading account. Better still is the fact that the deals/incentives being put forward are getting more creative. For example, this month Desjardins Online Brokerage has launched their first (at least in recent memory) contest-based program (no purchase required either!) – perhaps in response to the contest by National Bank Direct Brokerage. Also, Virtual Brokers ran a limited promotion in conjunction with their investor education webinar (with the Independent Investor Institute) in which they were offering up 3 months of commission-free ETF trading (buying and selling) for new clients.

Also hinted at last month was the launch of a SparxTrading.com exclusive offer. This month we’re happy to report the official launch of a commission-credit promotion with an online brokerage coming just around the corner. We’ll provide updates here in the deals section when the promo goes live as well as announce the launch of this new offer on the SparxTrading Twitter account.

Another exciting announcement is the addition of Canadian roboadvisor/digital advisor deals & promotions into our deals section.

The landscape for Canadian online brokerages has evolved and now the automated/digital/robo [product line] is quickly becoming integrated into the suite of services offered by online brokerages.

As such, this month we’re launching coverage of special offers for the digital/roboadvisor services linked to firms that also have a DIY/self-directed investor service. Thus far, this group includes BMO SmartFolio, Questrade Portfolio IQ, National Bank Direct Brokerage’s InvestCube, VirtualWealth (from Qtrade) and a soon to roll out robo-advisor from Credential (name tbd) powered by NestWealth Pro.

While we can’t confirm that more roboadvisor players will be on the way, the announcement today that HSBC is launching a roboadvisor (in the UK), National Bank’s recent investment into NestWealth and the whispers of another Canadian online brokerage on the cusp of a roboadvisor launch, suggests there is still plenty of action left in this space in the near future.

As always, if there are any Canadian discount brokerage deals or promotions that we’ve missed, let us know and we can add them to the list for all deal-hunting DIY investors to be aware of.

Expired Deals

*Update: June 24th – Qtrade Investor’s discounted transfer fee ($10,000 deposit to have transfer fee covered) offer officially closed on June 14th and was not extended. Their transfer fee minimum deposit moves back to $25,000.*

No deals expired heading into June.

Extended Deals

No deals expired heading into June.

New Deals

*Update: June 27th – There’s a new kid on the block for the deals & promotions section, and it likes to do the robot. We’re pleased to launch the new section covering roboadvisors that are linked to or run by Canadian discount brokerages. At the time of publication there are currently four online brokerages affiliated with a roboadvisor (or digital advice) platform. We’ve combined the various offer types, which include cash back promotions, discounted management fees and transfer fee coverage. Scroll down to scan the latest roboadvisor promotions currently available to investors.*

*Update: June 24th – Virtual Brokers made a splash at the outset of summer by launching two big commission-credit offers. The first offers up 20 commission-free ETF trades for new clients. Specifically, this promo offers 20 commission-free ETF trades for either Canadian or USD ETFs. The second promo is another commission-credit offer that rebates $50 for 20 commissionable trades made within a quarter, for up to four consecutive quarters. The deadline for signing up for this promotion is September 30th. See the table below for more details.*

*Update: June 7th – Exciting news! SparxTrading is pleased to announce the launch of our exclusive $88 commission-free trade offer with Questrade. Individuals signing up for a new qualifying online trading account with Questrade and depositing $1,000 or more in net new assets can receive up to $88 in commission credits which can be used towards equity, options and ETF (sells) trades. As far as we can tell, this is the best Questrade commission-credit offer currently available – and as an added bonus, individuals have 60 days to use the commission-free trades (as opposed to the standard 30-day window for current commission-credit offers). See table below for more info.*

*Update: June 5th – BMO InvestorLine has launched their latest promotion, a cash back offer for $1,200 for new or existing BMO InvestorLine clients depositing at least $200,000 in net new assets. In addition to the cash back offer, this promotion includes a 60-day access to their 5-Star program (including a trial of the MarketPro platform) and up to $200 in transfer fees covered from another brokerage. Finally, this offer is also eligible to be used with a refer-a-friend offer currently available to BMO InvestorLine clients meaning that referred individuals can get an extra $50 cash back added onto their bonus. See table below for offer links.*

Although technically not a new account opening offer, Desjardins Online Brokerage is sponsoring a draw for a trip to New York City (from Montreal), accommodation, a special tour of Wall St. and $500 CAD in spending money. Total value of the prize is $3,000 CAD and the contest is open until July 14, 2017. To enter, individuals have to register to receive at least one of several email communications from Desjardins Online Brokerage (notably their D-bulletin) as well as provide their email address, postal code and phone number. So, in terms of entry, it is very quick and straight forward. For full details, see terms and conditions here: https://www.disnat.com/en/wall-street-contest

Lots coming around the corner, check out the weekly roundup for advance notice on two special offers set to drop next week. One (very big offer) from BMO InvestorLine and the other being a SparxTrading.com exclusive promotion. Stay tuned!

Discount Brokerage Deals

Cash Back/Free Trade/Product Offer Promotions
Referral Promotions
Transfer Fee Promotions
Contests & Other Offers
Digital Advice + Roboadvisor Promotions (new!)

Cash Back/Free Trade/Product Offer Promotions

Company	Brief Description	Minimum Deposit Amount	Commission/Cash Offer/Promotion Type	Time Limit to Use Commission/Cash Offer	Details Link	Deadline
	A Sparx Trading exclusive offer! Use the promo code “Sparx Trading” when signing up for a new account with Jitneytrade and receive access to their preferred pricing package.	n/a	Discounted Commission Rates	none	For more details click here	none
	Open and fund a new account (TFSA, Margin or RRSP) with at least $1,000 and you may be eligible to receive $88 in commission credits (up to 17 commission-free trades). Use promo code SPARX88 when signing up. Be sure to read terms and conditions carefully.	$1,000	$88 commission credit	60 days	Access this offer by clicking here: $88 commission-credit offer . For full terms and conditions, click here.	none
	Open and fund a new account (TFSA, Margin or RRSP) with at least $1,000 and you may be eligible to receive 5 commission-free trades. Use promo code 5FREETRADES when signing up. Be sure to read terms and conditions carefully.	$1,000	5 commission-free trades	60 days	5 commission-free trade offer	December 31, 2017
	Open and fund a new account at Virtual Brokers with at least $5,000 and you may be eligible to receive a $50 cash back rebate per quarter. To receive the cash back rebate, at least 20 commission generating trades must be made within a specified quarter. Use promo code: CSHBKQTR17 to access this offer. This offer is open to new clients only. Be sure to read terms and conditions for full details.	$5,000	$50 commission rebate (cash back) per quarter (up to $200 cash back over the total period)	To qualify 20 trades must be made within a quarter. $50 cash will be rebated in the following quarter. Eligibility period ends June 2018.	For more information, click the terms and conditions here	September 30, 2017
	Open and fund a new account with Virtual Brokers with a deposit of at least $5,000 and receive cash back commission rebates on the first 20 Canadian or US ETF trades made by September 30, 2017. For commission-free Canadian ETFs use promo code: CADSETF2017 and for US ETFs use promo code: USSETF2017. This offer is open to new clients only. Be sure to read terms and conditions for full details.	$5,000	$50 commission rebate (cash back)	Trades must be completed by Sept. 30, 2017. Cash rebates will be deposited in Feb. 2018.	For more information, click the terms and conditions here	September 30, 2017
	Desjardins Online Brokerage is offering new clients 1% of assets transferred into the new account in the form of commission credits (to a maximum value of $1,000). Minimum qualifying deposit is $10,000. To qualify, individuals will have to call 1-866-873-7103 and mention promo code DisnatFlex or email: [email protected]. See details link for more info.	$10,000	1% of assets transferred in the form of commission-credits (max credits: $1,000)	6 months	Disnat 1% Commission Credit Promo	June 30, 2017
	Open a new qualifying account with BMO InvestorLine or fund a qualifying existing account, with at least $200,000+ in net new assets and you may be eligible to receive $1,200 cash back. In addition, eligible individuals can receive a 60-day trial of BMO MarketPro and have transfer fees covered up to $200. Use promo code SPARXCASH when signing up for cash back offer. Be sure to read the terms and conditions for more details on the offer.	$200,000+	$1,200 Cash back	Cash back will be deposited the week of March 12, 2018.	Summer cash back offer	August 7, 2017
	Open and fund a new account with Scotia iTRADE with at least A) $25,000; B) $50,000; C) $100,000; D) $250,000; E) $500,000 or F) $1,000,000+ and you may be eligible to receive A) 5,000; B) 7,500; C) 20,000; D) 35,000; E) 50,000 or F) 100,000 scene points as well as 50 free trades. In addition, new clients will also be reimbursed up to $150 in transfer fees. Free trades will be valid for 90 days. Use promo code 17SC when signing up to be eligible. Be sure to read terms and conditions for full details.	A) $25,000 – $49,999 B) $50,000 – $99,999 C) $100,000 – $249,999 D) $250,000 – $499,999 E) $500,000 – $999,999 F) 1,000,000+	SCENE Points A) 5,000 B) 7,500 C) 20,000 D) 35,000 E) 50,000 F) 100,000 + 50 Free Trades	90 days	Free Movie & Free Trade Promotion	July 31, 2017
Expired Offers
	Open a new qualifying account with BMO InvestorLine or fund a qualifying existing account, with at least A) $100,000 or B) $250,000+ in net new assets and you may be eligible to receive A) $200 cash back or 20 commission-free trades; B) $1,000 cash back or 100 commission-free trades. Use promo code SPARXCASH when signing up for cash back offer or SPARXTRADES to be eligible for commission-free equity trade offer. Be sure to read the terms and conditions for more details on the offer.	A) $100,000 – $249,999 B) $249,999+	A) Cash back: $200 OR 20 commission-free trades B) Cash back: $1,000 OR 100 commission-free trades.	Cash back will be deposited the week of January 8, 2018. Commission-free equity trades are eligible for use up to August 6, 2017.	Cash back or Free trade offer	June 5, 2017
Last Updated: June 24, 2017 12:50 PT

Referral Promotions

Company	Brief Description	Minimum Deposit Amount	Incentive Structure	Time Limit to Use Commission/Cash Offer Deposit	Details Link	Deadline
	Refer a friend to Questrade and when they open an account you receive $25 cash back and they receive either A) $25; B) $50; C) $75; D) $100; or E) $250 depending on the amount deposited amount. Enter code: 476104302388759 during account sign up to qualify. Be sure to read the terms and conditions for eligibility and additional bonus payment structure and minimum balance requirements.	A) $1,000 – $9,999 B) $10,000 – $24,999 C) $25,000 – $49,999 D) $50,000 -$99,999 E) $100,000+	$25 cash back (for referrer per referral; $50 bonus cash back for every 3rd referral) For referred individuals: A) $25 cash back B) $50 cash back C) $75 cash back D) $100 cash back E) $250 cash back	Cash deposited into Questrade billing account within 7 days after funding period ends (90 days)	Refer a friend terms and conditions Code Number: 476104302388759	none
	If you refer a friend/family member who is not already a Scotia iTrade account holder to them, both you and your friend get a bonus of either cash or free trades. You have to use the referral form to pass along your info as well as your friend/family members’ contact info in order to qualify. There are lots of details/conditions to this deal so be sure to read the details link.	A) $10,000 B) $50,000+	A) You(referrer): $50 or 10 free trades; Your “Friend”: $50 or 10 free trades (max total value:$99.90) B) You(referrer): $100 cash or 50 free trades; Your “Friend”: $100 cash or 50 free trades (max total value: $499.50)	60 days	Refer A Friend to Scotia iTrade	tbd
	If you (an existing BMO InvestorLine client) refer a new client to BMO InvestorLine and they open an account with at least $50,000 the referrer and the referee may both be eligible to receive $50 cash. To qualify the referee must use the email of the referrer that is linked to their BMO InvestorLine account. See terms and conditions for full details.	$50,000	You(referrer): $50; Your Friend(referee): $50	Payout occurs 45 days after minimum 90 day holding period(subject to conditions).	BMO InvestorLine Refer-a-Friend	June 30, 2017
Expired Offers
	Open a new account (TFSA, Margin or RRSP) and receive $50 commission credit . Use promo code: kdkfnbbc	$1,000	$50 commission credit	30 days	none	none
Last Updated: June 1, 2017 21:30 PT

Transfer Fee Promotions

Company	Brief Description	Maximum Transfer Fee Coverage Amount	Minimum Deposit Amount for Transfer Fee Eligibility	Details Link	Deadline
	Transfer $15,000 or more to RBC Direct Investing and they will pay up to $135 in transfer fees	$135	$15,000	Transfer Fee Rebate Details	none
	Transfer $20,000 or more to a National Bank Direct Brokerage account and they will pay up to $135 plus taxes in transfer fees	$135	$20,000	Transfer Fee Rebate	none
	Transfer $25,000 or more from another brokerage and Credential Direct will cover up to $150 in transfer fees. Use promo code SWITCHME when signing up to qualify for the transfer promotion.	$150	$25,000	Credential Direct Transfer Fee Rebate	none
	Transfer $25,000 or more to Qtrade Investor from another brokerage and Qtrade Investor may cover up to $150 in transfer fees. See terms and conditions for more details.	$150	$25,000	Transfer Fee Rebate	none
	Move your brokerage account to Questrade and they’ll cover the transfer-out fee up to $150.	$150	$25,000	Transfer Fee Promo	none
	Transfer at least $25,000 or more in new assets to TD Direct Investing when opening a new account and you may qualify to have transfer fees reimbursed up to $150. Be sure to contact TD Direct Investing for further details.	$150	$25,000	Contact client service for more information (1-800-465-5463).	none
	Transfer $25,000 or more to Virtual Brokers and they may cover up to $150 in transfer fees.	$150	$25,000	Transfer Fee promo	tbd
	Transfer $25,000 or more into a CIBC Investor’s Edge account and they will reimburse up to $135 in brokerage transfer fees. Clients must call customer service to request rebate after transfer made.	$135	$25,000	Confirmed with reps. Contact client service for more information (1-800-567-3343).	none
	Disnat is offering up to $150 to cover the cost of transfer fees from another institution. To be eligible, new/existing clients need to deposit $50,000 into a Disnat account. You’ll have to call 1-866-873-7103 and mention promo code DisnatFlex. See details link for more info.	$150	$50,000	Disnat 1% Commission Credit Promo	June 30, 2017
Expired Offers
Last Updated: June 24, 2017 12:30 PT

Other Promotions

Company	Brief Description	Minimum Deposit Amount Required	Details Link	Deadline
	Credential Direct has partnered with Trend Micro to offer 50% off Trend Micro Titanium Internet Security. Use code “TrendCF” at checkout.	n/a	Trend Micro Special Offer Code	none
	Desjardins Online Brokerage, in conjunction with MoneyTalks, is offering 3 months of the “Inside Edge” investor information service to Desjardins Online Brokerage clients. Use promo code DESJ2016 during checkout to qualify. Be sure to read full terms and conditions for more information.	n/a	MoneyTalks Inside Edge Discount	none
	Desjardins Online Brokerage is offering $50 in commission credits for new Disnat Classic clients depositing at least $1,000. See terms and conditions for full details.	$1,000	Broker@ge 18-30 Promotion	none
	Scotiabank StartRight customers can receive 10 commission-free trades when investing $1,000 or more in a new Scotia iTrade account. Trades are good for use for up to 1 year from the date the account is funded. Use promo code SRPE15 when applying (in English) or SRPF15 when applying in French. Be sure to read full terms and conditions for full details.	$1,000	StartRight Free Trade offer	none
	Open a new account with Virtual Brokers with a deposit of at least $1,000 (for the Classic Commission Account) or $5,000 (for the Commission Free Trading Account) and you may be eligible to receive a one-year subscription to access 5i Research. Use promo code 5iVB2016 when signing up. Be sure to read terms and conditions for full details.	$1,000 (Classic Commission Account); $5,000 (Commission Free Trading Account)	5i Research Offer	March 31, 2017
Expired Offers
Last Updated: June 1, 2017 21:30 PT

Digital Advice + Roboadvisor Promotions

Offer Type	Offer Description	Min. Deposit	Reward / Promotion	Promo Code	Expiry Date	Link
Discounted Management	Open and fund a new Questrade Portfolio IQ account with a deposit of at least $1,000 and the first month of management will be free. For more information on Portfolio IQ, click the product link.	$1000	1st month no management fees	KDKFNBBC	None	Questrade Portfolio IQ Promo Offer
Discounted Management	Open a new account with BMO SmartFolio and receive one year of management of up to $15,000 free. See offer terms and conditions for more details.	$5,000	1 year no management fees	SPSF	July 31, 2017	SmartFolio New Account Promotion
Cash Back	Open and fund a new Investcube account with National Bank Direct Brokerage and deposit with at least A) $10,000; B) $50,000; C)$200,000; or D) $300,000+ and you may be eligible to receive a cash back deposit of either A) $50; B) $200; C) $400 or D) $600. See offer terms and conditions for full details.	A) $10,000 B) $50,000 C) $200,000 D) $300,000+	A) $50 cash back B) $200 cash back C) $400 cash back D) $600 cash back	CUBE2017	August 31, 2017	Investcube Cash Back Promotion
Transfer Fee Coverage	Transfer at least $25,000 into Virtual Wealth when opening a new account and you may be eligible to have up to $150 in transfer fees covered by Virtual Wealth.	$25,000	up to $150 in transfer fees covered	None	None	Contact customer service directly for more information.

Posted on May 19, 2017 by user — Leave a comment

Discount Brokerage Weekly Roundup – May 19, 2017

Drama. It’s what draws viewers into reality TV and it’s what reality TV producers and those in the entertainment world know how to harness – the innate human tendency towards uncertainty. Funnily enough, financial markets aren’t that different either, with human reactions (and aversions) towards uncertainty playing out almost daily. Interestingly, Canadian discount brokerages are also trying to figure out how to harness the tendencies to avoid emotional decisions as well as the tendencies to be moved by them.

In this week’s roundup, we go part-robo with the rundown of Canadian online brokerages who’ve ventured into the automated/digital/robo-advisor space, and the incentives that are being offered to win new clients. From there, we take a more social turn to tell a tale of two online channels by looking at the social media activity from a pair of Canadian discount brokerages. Of course, as always, we cover the full scope of DIY investor chatter with a summary of online investor tweets and a few interesting posts from the DIY investor forums.

Domo Arigato, Mr. Roboto

This month, one of the (if not the) leading robo-advisors in Canada just reached a crucial milestone. Wealthsimple, the flagship robo-advisor that is building their brand with a combination of star-power, zeitgeist and deep-pocketed backers, added to their celebrity status by having Canadian Prime Minister Justin Trudeau pop by their offices as they crossed the $1B AUM (assets under management) marker.

Without question, Wealthsimple and their peers – the independent robo-advisors, have shaken the wealth management tree in Canada. Over the past three years, the robo/digital advisory landscape in Canada has mushroomed from nothing to just over a dozen firms competing in this space. And, on either side of the robo-advisor industry are a long list of financial services firms who are not going to quietly give up market share or mind share to these newer entrants.

One of the interesting challenges that ‘digital advice’ products such as robo-advisors face in the Canadian investment landscape is carving out enough of a presence to make them a profitable and sustainable enterprise. As yet, there hasn’t been a vicious price war among robo-advisors but that may soon change thanks to recent moves by Canadian online brokerages.

On the DIY investor side of the spectrum, there are now at least four Canadian discount brokerages (or their parent brands) who’ve deployed some kind of digital advice/robo-advisory service. These providers (and their services) include:

BMO Wealth Management (with BMO SmartFolio)
National Bank Direct Brokerage (Investcube)
Questrade Wealth Management (Portfolio IQ)
Qtrade Securities (Virtual Wealth)

No stranger to competition, the brokerage-associated robo-advisors have gone on the offensive launching promotional offers to draw investor attention. Specifically, this month NBDB’s Investcube launched a cash back offer and BMO SmartFolio’s launched a no advisor fee introductory management offer, both of which will rattle the cages of more than a few Canadian robo-advisors.

Starting first with BMO SmartFolio, there is now a promotional offer for new clients which enables the first $15,000 of assets to be managed with no fee – specifically no advisory fees, for up to one year (until the end of September 2018). For amounts over $15,000 the regular advisory fee schedule rates apply. Currently there aren’t that many similar types of fee waiver promotions for deposits of that size. Interestingly, this asset level appears to appeal to beginner investors or to those who are curious about the SmartFolio experience.

[*disclosure note: SparxTrading.com has a referral program in place with BMO SmartFolio and may receive compensation for individuals opening a SmartFolio account with code STSF and/or clicking through to the SmartFolio website]

For National Bank Direct Brokerage, the Investcube product isn’t a typical robo-advisory although it often is described as such. Nonetheless, the automatic rebalancing features and ‘hands off’ appeal to investors put Investcube’s pre-built portfolios up against those of the more recent robo-advisors. Earlier this month, NBDB launched a tiered-cash back promotion that offered between $50 and $600 for new and existing account holders.

It will be interesting to monitor the online brokerage space as a whole to see a) whether the other online brokerages who offer robo-advisory services also start offering more aggressive promotions and b) if other Canadian discount brokerages (or their parent brands) also start deploying robo-advisors. Of course, in researching the field of Canadian robo-advisors and their current promotions, it looks like these online brokerage affiliated offers from BMO SmartFolio and Investcube are also going to start shaking the tree at the robo-advisors to step up with something better.

A tale of two tweets

VB Twitter gets a reboot

After a number of months of relative quiet from Virtual Brokers on social media, the Virtual Brokers Twitter account appears to have come back to life with tweet activity picking up over the past few days.

While it is still early, this uptick in activity coincides with addition of bandwidth in the client service arena. Specifically, Virtual Brokers recently added resources to their phone service by opening a call centre in Montreal.

As any longtime reader of the weekly roundup will note, however, the presence of a Twitter account also opens up a service channel directly with an online brokerage.

In the past few months, Virtual Brokers has been receiving tweets and responding, albeit after a longer period of time than what the channel typically demands. So, to see not only customer service tweets but also a ‘general interest’ topical tweet emerge from the VB Twitter account is a sign that perhaps additional resource has been allocated here as well.

While being on Twitter is not without its growing pains, a reboot is still better than radio silence. From a strategy point of view, it will be interesting to see what kind of content will be coming from VB and the kind of traffic/response it receives as a customer service channel as more DIY investors (and VB clients) also start to take note of the uptick in activity.

Scotia iTRADE gets insta-famous

Earlier this week, Scotia iTRADE held a promo to drive traffic into their investor centre in downtown Toronto. Instead of coffee or ice cream, this time it was popcorn and SCENE points. Specifically, Scotia iTRADE appeared to be offering up 2000 SCENE Points (which could land two general admission movie tickets) for a $5,000 deposit. This offer is open until June 15, 2017.

As good as the popcorn may sound, however, it should be noted that at the deposit level of $5,000, there may be a quarterly fee of $25 that applies (the $25 per quarter fee is waived if, among other conditions, there’s at least $10,000 in aggregate account value) as well as standard commission rates of $24.99 per trade which are worth considering. The minimum account balance to receive the better trading commission rate of $9.99 per trade is $50,000.

If SCENE points are your thing, there is an existing offer which starts at deposits of $25,000 and can provide 50 free trades and considerably more SCENE points.

Once again, Scotia iTRADE is taking advantage of its parent Scotiabank’s association with the SCENE points program to be able to offer up this ‘free movie’ perk for signing up for an online brokerage account.

In addition to the promotion itself, there were also two other interesting observations. First, the deposit level for opening an account and qualifying for a promotion had been lowered to $5,000 – which is significantly lower than their current (or usual) set of offers. Perhaps this lower hurdle for an offer might be a signal of a coming shift in either the pricing or requirements to hold a Scotia iTRADE account.

The second observation of interest was that, unlike some previous campaigns, there wasn’t any uptake of this event on Twitter (at least under the hashtags associated with iTRADE or this promotion). There was, however, some visibility on Instagram by an iTRADE marketing manager which showcased members of the iTRADE team in action.

What a fun day at our 🍿event today with these awesome colleagues at the Scotia iTRADE investor center promoting our new scene points campaign! And I made a sale too!Swipe ➡️ to see me serving #popcorn for the first time and it’s really fun! 😁#thewongmove . . #freepopcorn #marketing #smile #lovemyjob #colleagues #lovemycolleagues #longweekend #fridayfun #marketingcampaign #scenepoints #makeithappen #mymakeithappen #worklife #photobomb #dowhatyoulove #marketing #happylife #baystreetbabes #financialdistrict #thepath

A post shared by Tucky Wong (@thewongmove) on May 19, 2017 at 2:39pm PDT

In terms of keeping up on social media, perhaps this is also a signal that branching out into yet another social channel is necessary to get exposure and engagement that isn’t happening on Twitter.

Discount Brokerage Tweets of the Week

The markets weren’t the only places where volatility could be found – DIY investors also had some volatile comments of their own for a few brokerages this week. Mentioned on Twitter were Questrade, Scotia iTRADE, TD Direct Investing and Virtual Brokers.

From the Forums

Wealthsimple gets Bigly

If you’re wondering if robo-advisors have struck a chord with the Canadian investor community, especially the millennial crowd, look no further than this post from the reddit Personal Finance Canada subreddit. While the Canadian Prime Minister and robo-advisors are lightning rods independent of one another on most days, when they combine, there was an undeniable reaction.

Saving for School

For one iTRADE customer, saving for their children’s education was top of mind in this post from RedFlagDeals’ investing forum. Find out what one user learned when asking how to set up a family RESP with Scotia iTRADE.

Into the Close

T.G.I.F. The long weekend is finally here and although it could end up feeling much longer if you happen to watch any news, the ‘good news’ is that the weather in most of the country makes it much easier to peel away from a screen and enjoy the outdoors (or stick to a screen and cheer for the Sens!). A reminder that Canadian markets will be closed on Monday for Victoria Day, not that that will stop the die hard traders from looking at the US markets for trading opportunities or a cue on how to kick-off on Tuesday. Have a safe and enjoyable long weekend!

Posted on May 12, 2017 by user — Leave a comment

Discount Brokerage Weekly Roundup – May 12, 2017

While savvy investors and traders enjoy the ‘boring’ trades, in these markets, the truth is that nothing is quite so boring. For now, stock markets are moving on earnings – which is a good sign – however there appears to be a little extra uncertainty thrown into the mix, which for better or worse, makes things exciting to have to trade around. For mainstream investors, it seems that rather than try to pick off individual success stories, another product, ETFs, are continuing to be the ‘boring’ trade with some exciting results for those who run them and the online brokerages that facilitate the trading of these.

In this week’s roundup, we take a look at some interesting and interrelated developments in the world of investor education and ETFs that could be an area where Canadian online brokerages look to battle it out next. From there, we profile what the hiring decision of one online brokerage might mean for the Canadian landscape, especially out west. As always, we’ll serve up the latest DIY investor tweets and a pair of interesting forum posts to see what Canadian investors are talking about.

When a webinar is more than a webinar

One of those bigger trends among the online brokerages is the shift to digital content, in particular, with investor education. While the shift from seminars to webinars is nothing new in this space, what is noteworthy is the uptick in investor education content that one bank-owned brokerage, CIBC Investor’s Edge, has been deploying via webinar.

In late March, there was a webinar by Jamie Golombek that discussed some of the implications of the latest Canadian Federal budget and this past week, we noted an announcement for a webinar on ETFs presented by David Barber or First Asset. While two points a trend does not make, it did signal that something is stirring at CIBC Investor’s Edge.

Source: Screenshot of CIBC Investor’s Edge Website

A handful of brokerages, notably Desjardins Online Brokerage, National Bank Direct Brokerage, TD Direct Investing and Scotia iTRADE, have structured, regular and ongoing investor education webinars and seminars. The recent uptick in CIBC Investor’s Edge’s webinar schedule may signal a more concerted effort to deliver DIY investor educational content or it may resemble the approach taken by brokerages such as Credential Direct or Virtual Brokers where webinars are held intermittently during the year. Either way, both the timing and the topic are an interesting choice given what other online brokerages are delivering in terms of ETF-related content.

In May, TD Direct Investing is planning a pair of webinars on ETFs and Desjardins Online Brokerage has introduced a webinar showcasing the latest Desjardins-branded ETFs. By comparison, National Bank Direct Brokerage also includes a regular webinar on the basics of ETFs and are running their latest promotional sponsorship of the Horizon’s ETF ‘Biggest Winner’ competition with, you guessed it, ETFs at the core of the contest structure.

There’s very little doubt that ETFs have become very popular with investors – this past week for example, ETFGI, a research group that tracks the ETF ecosystem, reported that more than $4T USD (yes trillion) is invested in exchange traded funds/products globally. In Canada, figures from the latest CETFA report (data to April 30, 2017) show a total of $126.2B in assets under management across 22 ETF providers and 495 funds.

One of the interesting observations of the Canadian data is the remarkable growth over the last year of assets at players both big and small. Some noteworthy names for the DIY investor space include BMO Asset Management (45.4% y/y), Questrade Wealth Management (+58.9% y/y), RBC Global Asset Management (65.1% y/y) and TD Asset Management (173.7% y/y).

What has not grown as quickly, however, has been the content from Canadian online brokerages for DIY investors on understanding and navigating the ever-expanding world of ETFs. To be fair, the ETF providers themselves do provide quite a bit of educational content (usually about their specific types of funds) and often partner with online brokerages to deliver the content to the online brokerages’ clients. With 495 Canadian funds in play and well over 6,000 internationally, picking and choosing ETFs is starting to rival picking individual stocks in complexity and choice – especially for the DIY investor.

With a new webinar from CIBC Investor’s Edge on its way as well as webinars about ETFs from several online brokerages who are active with investor education, the race to provide quality investor-focused educational content on ETFs appears poised to heat up during the next few months. Already the commission-pricing for ETF trading/investing has become a focal point for DIY investors, so the combination of continued retail investor interest and increasing competition (both among ETF providers and online brokerages) could result in some very interesting maneuvers by Canadian discount brokerages and some very creative tools and services for DIY investors.

Deal Extension

It’s always a good sign to see deals come to market and to have them extended. Qtrade Investor has extended their transfer fee promotion for about a month with the new deadline being June 12^th. This offer lowers the minimum deposit amount to qualify for a transfer out fee coverage (typically $150) from $25,000 to $10,000. For more details on the latest deals/promotions from Canadian discount brokerages, check our current deals section here.

Interactive Brokers looking to Vancouver for Customer Service Centre

Even though the Canadian online brokerage space is a dynamic one – especially when it comes to staffing and turnover, there are the occasional developments that provide an interesting window into the inner workings of these largely private organizations.

One of the interesting pieces of information that recently crossed our radar was a post for a job opportunity from Interactive Brokers Canada. Specifically, the post was for a customer service representative for a brand-new office located in Vancouver, BC. The significance of this last sentence is threefold.

Source: Screenshot from Interactive Brokers’ website

First, it appears that Interactive Brokers Canada is expanding beyond its headquarters in downtown Montreal. While several brokerages have a footprint in BC, many do not, so for Interactive Brokers to open an office in Vancouver (even if it may be largely a call-center) is a signal that they’re pushing to serve Western Canada and potentially areas further afield.

The second interesting aspect of this position is the language requirement, specifically that applicants need to have fluency in Mandarin as well as English. This additional language requirement is in line with other reported news of Interactive Brokers growing its account base in Asian markets. Whether these reps would be servicing exclusively Canadian clients or international clients is unknown, however the region (i.e. along the Pacific) and skillset of these prospective employees suggests Interactive Brokers Canada may be building infrastructure for strategically important demographic of user and doing so at a fraction of the cost it would require for the same operation in the US (think currency advantage).

Finally, with the introduction of the TFSA and RSP accounts, Interactive Brokers has opened itself up to dealing with many more client service-related inquiries (in addition to the traditional trading account queries). Bolstering their client support infrastructure (especially their call centre) means that in addition to providing low commission pricing, Interactive Brokers is also paying attention to customer support.

Discount Brokerage Tweets of the Week

A relatively quiet week for most brokerages on Twitter, nonetheless there were more jeers than cheers. Mentioned this week were CIBC Investor’s Edge, Questrade, Scotia iTRADE and TD Direct Investing.

From the Forums

A propos

Sometimes the timing just works out. This post from the Personal Finance Canada thread on reddit is a great example of the kinds of scenarios that beginner DIY investors find themselves in when trying to navigate the world of ETFs & online brokerages for the first time.

Itch to Switch

One of the most consistent reasons DIY investors think of switching online brokerages is because of the fees they’re paying. In this post on reddit’s Personal Finance Canada subreddit, one user expresses their frustration at the fees paid by their spouse and is looking for a better deal.

Into the Close

That’s a wrap on another wild and crazy week. And, it seems fitting that this weekend should be a time to thank mom’s everywhere for putting up with us during our crazy toddler/teenage (and adult) years – so thanks mom for being awesome and to mom’s everywhere for all of the wonderful things you do!

A Q’rious result: Non-bank-owned Canadian online brokerages earn top marks in MoneySense’s latest rankings

Diving into Details

Fee-ling crowded

Wait a minute, Mr. Postman

For the Ratings

Socially responsible investing in the spotlight at Scotia iTRADE

Discount Brokerage Tweets of the Week

Into the Close

CIBC Investor’s Edge telegraphs an upgrade

Beware of active lifestyles

Discount Brokerage Tweets of the Week

Into the Close

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Credential Direct launches new website

Deals preview and updates

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From the Forums

RBC Direct Investing vs. Questrade

Cross Border Shopping

Into the Close

School of Hard Knocks: Questrade Faces Off Against DDoS Attack

Virtual Brokers New Deals Make Waves

Disnat Direct Launching Market-Q Platform

Robo Roundup

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Into the Close

Virtual Brokers Dealing Themselves In

Coming Soon: Enhancements to TD Direct Investing Active Trading Platform Features

Robo-advisor Gets the Social Treatment

What a Difference a Recommendation Makes

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Into the Close

Spotlight on Deals

Rise of the Machines

Crazy 88’s

The Legend of Zero

Walking the InvestorLine

Autumn in New York

Bottom Line

Lightning Roundup

Mobile on a rollout

Recognia expands to China

Digital bench press

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From the Forums

Exit Strategy

Time to split

Into the Close

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Extended Deals

New Deals

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Domo Arigato, Mr. Roboto

A tale of two tweets

VB Twitter gets a reboot

Scotia iTRADE gets insta-famous

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