TD Direct Investing – Page 12

Posted on January 28, 2019 by user — Leave a comment

Discount Brokerage Weekly Roundup – January 28, 2019

It’s hard to believe but the end of the first month of 2019 is almost here. In the short time the new year has been around there has been no shortage of activity in the markets. As timing would have it, however, we’re just a few days away from Groundhog Day, the Super Bowl and despite the reopening of the U.S. government, a possible round two of a government shutdown.

With news clearly going to tilt towards what’s happening in the U.S., we thought it would be a propos for this edition of the roundup to take a deep look at slate of quarterly earnings calls from US online brokerages, to gauge what sentiment was like with these leading firms and as a proxy for what DIY investors here in Canada can expect to see over the course of the year. Of course, there is also some regularly scheduled Canadian content to look forward to in the roundup, with DIY investor tweets featured as well as what online investors were chatting about in the investing forums.

Reviewing U.S. Online Brokerage Trends for 2019

With the Super Bowl just around the corner, it was fortuitous timing to also check in on US online brokerages as their calendar Q4 earnings calls took place this past week. Even though the primary focus for SparxTrading.com is on the Canadian discount brokerage market, the fact remains that the U.S. online brokerages offer a very interesting window into the business of being an online brokerage and can serve as a proxy for what Canadian DIY investors can expect to see (or not see) anytime soon.

We reviewed the earnings call transcripts from three major online brokerages in the U.S. – Interactive Brokers, TD Ameritrade and E*Trade Financial and while there’s certainly lots of inside baseball about the financial performance of each of these companies that was discussed, there were also a number of interesting insights about the state of each business and the industry as a whole that was revealed.

While the financials and quantitative side of the earnings discussion describe an interesting perspective of online trading in the U.S., we zeroed in on a few qualitative items that we think are shaping the U.S. online brokerages and, in turn, that could impact how Canadian online brokerages ultimately end up delivering services to Canadian DIY investors.

Byting More Off

One of the first themes that jumps out across the three online brokerages is that there is a concerted push towards automation.

Interactive Brokers is by far the leader when it comes to automation, with an ingrained culture of attempting to automate “anything that moves” this kind of wholehearted commitment to automation has, in their view, enabled them to offer low cost trading, stringent risk management and incredible scalability.

Fundamentally, they are not only becoming the choice of retail investors but also institutional investors and advisors who believe in the technology. The proof, as it were, is in the earnings pudding. Interactive Brokers operates at an enviable 60%+ operating margins while offering among the lowest cost of trading. The implications of this culture of automation are vast, but one crucial area that it impacts is account growth.

Interactive Brokers’ growth strategy is to build a trading experience that clients will want to refer to other investors to. In fact, according to Nancy Stuebe, Interactive Brokers’ Director of Investor Relations on the conference call – “The majority of our new customers come to us by recommendation of existing customers, so the more we do in order for our customers to have a successful experience, the more likely they will enthusiastically recommend our platform to others. The more new customers we onboard now, the more customers they will bring to us in the following weeks and months.”

Again, we have yet to see a month in Interactive Brokers’ history over the past decade where client account growth has contracted. On a year over year basis, their client accounts are up a staggering 24%.

Why we’ve spent so much time on Interactive Brokers is because their playbook is one that other online brokerages are clearly chasing when it comes to automation and digitization. Both E*Trade’s CEO Karl Rosser and TD Ameritrade’s CEO Timothy Hockey cited the importance of technology and innovation as drivers to competing in the online investing space going forward.

Pragmatically, this means organizations switching to agile development environments (something we’ve seen in Canadian online brokerages). As Hockey also highlighted, this path towards increased digitization means removing the inefficiencies that accompany filling/keying in client information manually (e.g. paper forms).

What that means for Canadian online brokerages is clearly that online account openings and digital experiences are going to be the standard. With several online brokerages in Canada still working on online account opening and still requiring some forms to be printed, signed and submitted, the “old way” of doing things will actually make certain online brokerages less accessible to younger investors who don’t have a printer and don’t want to bother trying to get access to one.

Focusing on China

Another really big talking point that emerged in the different conference calls was China. Specifically, Interactive Brokers – who has clear ambitions to become the world’s most dominant online brokerage and TD Ameritrade, who is venturing into the Chinese online investor market space, clearly see online investing in the Asian markets as another path to growth.

What was interesting about the conversations is the fact that these two leading American online brokerages referenced deploying WeChat integrations and citing dynamics in the Chinese markets as impacting financial performance of the online brokerage itself. In other words, there are idiosyncratic experiences of Chinese investors that U.S. online brokerage leadership have had to familiarize themselves with and stay on top of.

For Canadian online brokerages, there are really only two online brokerages (HSBC InvestDirect and Interactive Brokers) that offer a well-telegraphed access to foreign – and Asian in particular – equity markets.

With Lunar New Year just around the corner, it will be interesting to see which Canadian online brokerages also recognize this as an opportunity to tap into a highly prized investor base with direct and indirect ties to trading in Asian markets. We had noted some interesting developments at National Bank Direct Brokerage, for example, in 2018 with their sponsorship of an Asian-focused investing conference in Vancouver and prior to that, Questrade’s special promotion for Chinese New Year as well as TD Direct Investing offering educational sessions in Mandarin and Cantonese.

Clearly there is already activity from a handful of Canadian online brokerages to connect with segments of the Chinese-Canadian population and the movements from TD Ameritrade and Interactive Brokers also reiterate the importance of this trend across the industry.

Suite Tooth

A third (but by no means final) interesting theme to emerge from these conference calls is that the “new” business model for online brokerages goes beyond just DIY investing.

Even though TD Ameritrade, E*Trade and Interactive Brokers may have started as pure DIY investing platforms, the reality of trends in the past three to five years has been a realization that digital wealth management and advice services, are services that their clients may actually be interested in taking advantage of. Extending this point out a bit further, it clearly appears that online brokerages in the U.S. want to become more than just places for an investor to place a trade.

There is a clear effort to go beyond just DIY investing and provide digital wealth management (i.e. robo-advisors), banking services and human advisors as potential service offerings to DIY investors.

Even though Robinhood spectacularly blundered the roll out of their cash management program, Interactive Brokers did not, and launched a new program to pay interest to clients holding less than $100,000. E*Trade, by comparison, has seen a direct benefit for offering a high interest savings account option to clients.

The line between online brokerage and wealth management firm and traditional bank is blurring.

As financial services gets increasingly more digitized, the comments and activities highlighted in each of these three conference calls clearly point to a convergence of financial services. For Canadian DIY investors this likely means a combination of more choice when it comes to services available at the non-bank owned online brokerages (Questrade’s shift to include traditional wealth management is a good example of this) as well as being marketed to about advice services (digital or human) at the bank-owned online brokerages.

What it Means for Canadian Online Brokerages

In looking across the online brokerage industry in the U.S., it is evident just how different in terms of scale their market is to the Canadian one. That scale becomes important in the Canadian space since the smaller market size in Canada restricts the speed of innovation or the scale of undertaking simply because the business case is harder to make here.

For that reason, it is important to keep a pulse on what’s going on in the U.S. because there are developments to trading platforms, account services, and more that will surface in that market before they show up in Canada. Only the most compelling features, however, will seriously get discussed and acted upon at Canadian online brokerages.

Nonetheless, there is one principle that stands firm at U.S. online brokerages: putting the customer experience first. Fortunately this is something that transcends borders, however tactically, what Canadian online brokerages are able to do versus U.S. online brokerages is evidently quite different.

For a lengthy but informative example of the thinking by U.S. online brokerages on how to become a best-in-class online brokerage, Karl Rosser from E*Trade, provided an answer (quoted below) worth reading.

“So, when I think about customer experience, I think about and I talk about quite a bit what our vision is internally right, as E*TRADE. And when we talk and it’s plastered on all of our walls around our sites it’s on our employees’ desks and their computers, it’s to be the number one digital broker and advisor to traders and investors known for ease of use and completeness of offering, right.

So, the last two I think address your question in the biggest way which is ease of use and completeness of offering. From the first touch, as a customer, you need a mobile device, a mobile application, easy to download, easy to sign on to, ease of use on an online application, easy to find tools and services, a very simple chat pop that you can interact with if you don’t like to talk to a human being or a very nice customer service rep on the other side if you need help and you want some handholding, right. That’s the beginning of it all.

And then, what happens once you sign in and you log into that environment and now you’re in E*TRADE’s site, right. So, you’ve gone in, you’ve logged in, you are a customer. Does it look the same? Does it feel the same? Is it easy to move around? Can you get what you look for in one click, right? Can you drop down a menu, not a hamburger and one of the sites that you have that’s very hard to pull down, but can you sort of hover above it and see everything you want to see on that site and get right to it without getting confused? Is the education offering complete? Is it easy to use? Is it easy to understand, right?

So, I like your time horizon, but we need to get there a lot quicker. I think we are very good today. We need to be great tomorrow, right. That’s what E*TRADE has to be. We’ve always been the innovator and a disruptor in this space. To me, today, innovation has to start with what does your customer want, right. What kind of interaction does your customer want from you? What do they demand out of the device? What do they demand from your platform? You have to read that upfront, you have to have the right data and analytics and you need to drive it home all the way across your platform and site and every person in your organization from the first touch all the way through senior management, all the way up to our Board, needs to know that that customer is first and foremost in our existence and reason for being, right.

So, it’s a long-winded answer. But over a three-year period, that’s where we need to be. But, it doesn’t stop at three years. You’ve got to constantly innovate. You have to constantly listen to the feedback loop. What are your customers saying? What are the new market entrants, right? We talk about all the time as a management team. Yeah, there’s a lot of really cool technology out there, really easy apps to use, really nice things that people can do. What can we learn from that? What type of customer does that draw? What type of account does it open? How often do they interact? What types of balances do they bring? Do we want to offer that type of service? Does it cannibalize what we have? That’s what we think about every day.

So, the question you just asked is at the centerpiece of everything we strategically do as an executive committee here at the firm, all the way through our reason for being. So, it’s a great question and I think it has to start with customer first, completeness of offering, ease of use. It’s as simple as that.”

Discount Brokerage Tweets of the Week

Discount Brokerage Tweets – Curated tweets by SparxTrading

From the Forums

Go Short

This forum user is changing the pace with short term investment options. See what these forum users suggest in tailoring plans to get the best options with what’s currently being offered.

Investing Playbook

Due diligence goes a long way as this forum user notes their investment process and takes to the Financial Wisdom Forum to see if there’s room for improvement. Fellow forum users jumped in to provide their feedback with their advice on managing investments. See what they had to say.

Into the Close

That’s a wrap on the biggest online brokerage news for the past week. From political footballs to actual footballs, the news channels and social media channels alike will be scrambling to keep up with all of the action. Layer in earnings announcements and it’s bound to be a volatile week. Regardless of whether you’re bullish or bearish though, it’s best to remember that past performance doesn’t predict future results. Unless you’re Tom Brady.

Tom Brady is one ring away from erasing half the NFL with a snap of his fingers pic.twitter.com/FEOk4bY1bC

— Tom Brady’s Ego (@TomBradysEgo) May 10, 2018

Posted on January 7, 2019 by user — Leave a comment

Discount Brokerage Weekly Roundup – January 7, 2019

Welcome to 2019 and Happy New Year! The arrival of a new year brings with it the promise and opportunity for change and so, we’re happily announcing a change of our own to the Weekly Roundup, now moving to a new day and time, launching on Monday mornings. Of course, we’re not the only ones starting off the new year with some big changes – as Canadian online brokerages and financial services providers ring in 2019 with some interesting moves of their own.

In this edition of the roundup, we take a look at the latest new discount brokerage promo to cross our radar and what it means for DIY investors looking for a new online brokerage account. Next, we dive into another possible game changer from a wealth management firm that is doing its best to reshape the conversation about investing in 2019. Of course, some great traditions in the weekly roundup persist into the new year, including our lineup of DIY investor tweets as well as what investors were talking about in the forums.

BMO InvestorLine Launches New Promo Offer

There’s nothing quite like starting off the New Year with a win. And for DIY investors, despite the market volatility, the good news is that BMO InvestorLine has launched a new cash back promotion.

Launched on January 3^rd (and through February 28^th) the new cash back promo offers between $400 and $1600 cash back for deposits ranging from $50,000 to $1M+. The offer is open to new and existing clients so long as the qualifying deposit amounts are “net new assets” to BMO.

There are several interesting observations about this latest promotion from BMO InvestorLine that are worth noting for anyone watching the Canadian online brokerage deals activity.

First, this cash back offer, in absolute terms, the highest cash back offering currently available. With $1600 now being offered for deposits of $1M+, BMO’s offer outbids Scotia iTRADE’s offer of $1500 for the same deposit tier. Interestingly, when compared to last year, the cash back amount for this deposit level is 33% higher. Last year around this time, the highest cash back amount being offered for that tier of deposit was $1200 from Scotia iTRADE.

It got us curious, however, to see how other deposit tiers for cash back offers stacked up against last year’s analysis so naturally we compared them to see how things have changed – and that was super interesting.

Upon closer inspection, another important point about that jumps out about the latest cash back offer is that it reflects a change compared to last year in terms of who else is offering up these kinds of promos. Last year there were five online brokerages: BMO InvestorLine, CIBC Investor’s Edge, Questrade, Scotia iTRADE and TD Direct Investing. This year, however, TD Direct Investing elected to go with a commission-free trading offer instead of a cash back so in terms of cash back offers, it’s BMO InvestorLine, CIBC Investor’s Edge, Questrade and Scotia iTRADE. Questrade is being included in this set even though their offer is part of a referral campaign (see below for further explanation).

Another interesting observation of last year’s cash back offers compared to this year’s, is that there aren’t as many areas in which there are at least two brokerages tied for the best cash back offer. In fact, this year only at the $25,000 deposit level is there a tie between CIBC Investor’s Edge and Scotia iTRADE (both of whom are offering $100 cash back).

When it comes to online trading account deals at the outset of 2019, it appears BMO InvestorLine has come out swinging and has the best cash back offer at the $50,000 deposit level and from $250,000 and up.

What is particularly interesting about the cash back promo from BMO InvestorLine is that the amount being offered at $50,000 deposit level is double what the best offer was last year ($200 from CIBC Investor’s Edge). This year also, BMO InvestorLine’s cash back offer at deposits of $50,000 to $100,000 are double that of their bank-owned brokerage peers CIBC Investor’s Edge and Scotia iTRADE and more than four times that of Questrade’s offer of $100.

Another substantial increase (80%) compared to last year was noted at the $250,000 deposit tier. BMO InvestorLine’s offer of $900 cash back is much higher than last year’s offer of $500 cash back from TD Direct Investing. This year, however, Scotia iTRADE isn’t that far behind at this price tier with an offer of $800 on the table – a signal that competition for this level of assets has jumped dramatically.

It wasn’t all good news for DIY Investors hunting for a cash back offer this year. In the deposit tiers between $10,000 and $25,000 there was a decrease of 50% compared to 2018. Last year, TD Direct Investing’s offer of $100 gave it the best cash back offer in these deposit tiers however this year, Questrade is the lone standout in this segment via their referral offer of $50. It should be noted that BMO InvestorLine, Qtrade Investor and Scotia iTRADE also have similar cash back referral offers in place but theirs are not as accessible as are Questrade’s and for that reason they are not included in the table below.

Overall, the cash back promotions reveal that competition for investors with certain levels of assets is increasing in 2019. For DIY investors with at least $50,000 in assets, there’s clearly a battle going on between a couple of bank-owned online brokerages to win clients in this segment.

Interestingly, for cash back promotions, the segment of investors with less than $25,000 have been largely overlooked. This is a curious circumstance as it creates a perfect storm for any online brokerage that is targeting younger/millennial investors to get significant attention with that segment (see who might be interested in our next story below).

Given how competitive the online brokerage space is, there’s a strong likelihood that many online brokerages will not want to leave the sub $25,000 client on the sidelines or subject to just commission-free trade offers. And, we’re wagering that it won’t be left to the sidelines for very long as RSP season is now upon us. Stay tuned.

Wealthsimple Makes Online Investing Human

As the world of online investing gets more digital, there’s an interesting paradox playing out by those who are providing those service, namely they’re trying to shift the focus of the experience to being more human.

Ironically, last week the poster child for robo-advice, Wealthsimple, revealed that they are launching a mutual fund investment firm, with actual humans providing advice and managing clients. Even so, this story isn’t about their move into the human world of advising, but rather with Wealthsimple’s latest blog post which once again casts a light on how they’re changing the wealth management conversation in Canada.

This blog post, in which they’ve revealed their latest ad campaign, showcases nothing about finance yet capture exactly what “personal finance” is intended to support: living life.

Their blog post goes into more detail as to their intention behind this series of commercials, including who they chose to collaborate with when putting these spots together. It’s worthy of a read to see just how different it looks and feels when compared to almost anything else that’s being produced at Canada’s online brokerages.

The choice to talk about life instead of numbers or features is a gamble in such a fee-driven space, but it is precisely that which sets them apart their peers.

Even though the management of money ought to be rational and free from emotion, in the real world, money is an emotional subject. In these commercials, do you learn about Wealthsimple’s fees? No. Do you learn about robo-advisors? No. Investing? Zilch. Client experience? Nada. In fact, nobody is heard saying anything – the scenes speak for themselves and more importantly, and powerfully, these scenes speak to just about everyone.

These are commercials about hope and the future – which taps into what people invest for. Just like the name of Ellen DeGeneres’ new comedy special on Netflix, these commercials from Wealthsimple are relatable.

Another financial services brand, Questrade, has also been ramping up its use of “real life” situations to convey the broader point of the human side of their digital wealth solutions. Although not as artistic, they are impactful. Their series of “difficult conversations” about money have provoked many reactions on social media – Twitter in particular – a sign that they’ve successfully struck a chord with investors.

Why this is important is because when it comes to online investing and trading, yes commissions and pricing matters, but how consumers feel about what a brand stands for also matters. For online brokerages in Canada this is a glaring gap that Wealthsimple is clearly hitting into. And, even though Wealthsimple isn’t a discount brokerage just yet, their zero-commission Wealthsimple Trade product will, for all intents and purposes, compete with Canada’s online brokerages.

That also raises another important point: semantics. The notion of who is managing money is getting blurrier now that robo-advisors or digital advice is a thing. For DIY investors, it started with “discount brokers” however a “discount brokerage” is inherently associated with price. The base case: it’s cheaper to manage your own investments than to have someone do it for you.

The language shift over the past five years has been subtle, however, as “discount brokerage” has given way to “online brokerage” and recently “direct investing” or “self-directed investing.” Regardless of which label is used, in many respects the experience at the “discount brokerages” still feels transactional and commoditized whereas the new breed of wealth management service providers appear to be appealing to more human-centered themes.

There are lots of online brokerages in Canada competing on commission price, but very few online brokerages competing on values.

Yes, larger bank-owned brands do have very deep corporate social responsibility initiatives, but they also have all of the friction that being a large financial organization brings with it in terms of communicating authentic values. Challenger brands, like Wealthsimple or Robinhood and even Questrade in their earlier years, get attention precisely because they don’t represent the status quo.

What will be interesting to watch for 2019 is whether Canada’s online brokerages will be able bring a more human side to their business and whether they will be able to tap into the hearts (and wallets) of DIY investors.

Ultimately, choosing a discount brokerage (and any financial services provider really) shouldn’t be emotionally driven. That said, emotion is always going to be part of the financial services equation. For DIY investors, however, it is wise to use that emotion to help pose one fundamental question: “How well will my needs be looked after?”

Wealthsimple’s latest campaign is clearly demonstrating to consumers that “they get it” when it comes to the journey. To Wealthsimple’s credit, this new campaign is likely going to break through the noise of a lot of other advertisements and get people’s attention and curiousity. The next challenge will be following through on the promise to help investors through their ‘tomorrows’ which, given the state of today’s markets, will be a formidable challenge.

As for other Canadian online brokerages, they have been dealt one more hurdle to figure out for 2019, which is how to go beyond “price” and stand out by standing up for something. This year, if there’s one thing that shouldn’t be discounted, it’s that there are people on the other side of the screens.

Discount Brokerage Tweets of the Week

Discount Brokerage Tweets – Curated tweets by SparxTrading

From the Forums

Margin Caller ID

As consumer experiences in other parts of the digital world shape expectations for DIY investors, one forum user shares how one online brokerage’s notification of a “margin call” type event could end up leading to them switching. Find out more in this post from RedFlagDeals.com

Dipping into a New Pool

One DIY investor took to the forums to test the waters on switching brokerages for a no fee service from Questrade. See what these forum users had to say in this post from Canadian Money Forum.

Into the Close

That’s a wrap on what was an eventful first week of 2019. Falling apples have typically been symbolic of gravity, and poetically describe markets out of the gate in the new year. Of course it might be precisely because things are more unpredictable than normal that the theme of 2019 will be volatility and everyone will trying to figure how best to capitalize on it. One thing you can bet on, it won’t be boring.

Posted on January 1, 2019 by user — Leave a comment

Discount Brokerage Deals & Promotions – January 2019

*Updated Jan. 13* Welcome to 2019! The first day of the new year often brings with it a sense of optimism for the upcoming year and for Canadian DIY investors looking for an online investing or trading account, there’s a lot to look forward to, especially in the deals department. With offers from many of Canada’s largest and most popular online brokerages now available, it’s an ideal time to take advantage of a highly competitive marketplace.

The big story out of the gate in 2019 is that Canadian discount brokerages have extended their offers out either to the end of 2019 or until further notice, which is a bullish signal for DIY investors. On the one hand, while the lead up to the RSP contribution deadline will be the busiest time of the year for promotions, for some investors looking to take their time when jumping into the online investing space (especially with market volatility picking up the way it has recently), this reduced pressure of the ‘limited time offer’ means there will be promotions beyond March to be considered. Secondly, this is a bullish signal because it means those brokerages (Questrade and Desjardins Online Brokerage in this case) are committed to staying in the promotions space. Other online brokerages are also then more likely to follow suit.

The bottom line for DIY investors heading into 2019 is that this RSP season is stacked with offers. From commission-free trades to cash back promotions, investors can get a little something extra when opening an account or transferring in more assets. Also, we anticipate at least one or more offers still to come, so stay tuned as 2019’s discount brokerage deal section may continue to get even hotter.

Expired Deals

*Updated Jan. 4: BMO InvestorLine’s combined commission-free trade and cash back promotion from their Fall campaign has officially concluded. Good news for deal seekers, however, there’s a new cash back promotion that has replaced it. See below for more information.*

There are no expired deals to report at the start of the month.

Extended Deals

There were several important deals that were set to expire at the end of 2018 that have now been extended. Questrade has extended two of its current offers out until the end of 2019. The first is their ‘5 free trades’ promotion which offers five commission-free trades (that can be used with 60 days). The second Questrade promotion to receive an extension is the 30 days of commission-free trading plus one month free of their advanced US data package.

Desjardins Online Brokerage also updated their long running 1% commission-credit promotion. The terms and conditions for this offer were updated and removed the deadline date, previously set to end on December 31^st 2018. The transfer fee coverage offer also associated with this promotion has been extended as well, so there is no longer a deadline date listed to take advantage of this offer.

New Deals

*Updated Jan. 22: Qtrade Investor has launched a new cash back offer. From now until March 15, 2019, Qtrade Investor is offering between $50 and $1500 cash back as part of a new tiered promotion with minimum deposit tier to qualify starting at $50,000. See the table below for more details.*

*Updated Jan. 13: HSBC InvestDirect has jumped into the promotional offers pool with a new cash back offer for DIY investors. This new tiered promo offers up cash back bonuses ranging between $188 and $1288 for deposits ranging between $25,000 and $1M+. The offer requires three commission-generating trades be placed in order to qualify for the cash back bonus. See table below for more details.*

*Updated Jan. 4: BMO InvestorLine has launched a new cash back offer to replace their previous combined cash back & commission-free trade deal. From now through the end of February, BMO InvestorLine is offering between $400 and $1600 cash back as part of a new tiered promotion with minimum deposit tier to qualify starting at $50,000. See the table below for more details.*

While there were technically no new deals to start off 2019, the arrival of TD Direct Investing’s commission rebate offer in December certainly qualifies as a new offer worth mentioning at the start of the new year. As Canada’s largest online brokerage and a popular choice with DIY investors, it is noteworthy that TD Direct Investing’s promotion is now live and available to all.

Other bank-owned online brokerages also have offers for DIY investors however one in particular to watch in early January is BMO InvestorLine. Their current offer is set to expire on January 2^nd which means that very early into the new year, there is likely to be another possible cash back or commission-free trade deal coming to market.

Discount Brokerage Deals

Cash Back/Free Trade/Product Offer Promotions
Referral Promotions
Transfer Fee Promotions
Contests & Other Offers
Digital Advice + Roboadvisor Promotions

Cash Back/Free Trade/Product Offer Promotions

Company	Brief Description	Minimum Deposit Amount	Commission/Cash Offer/Promotion Type	Time Limit to Use Commission/Cash Offer	Details Link	Deadline
	A Sparx Trading exclusive offer! Use the promo code “Sparx Trading” when signing up for a new account with Jitneytrade and receive access to their preferred pricing package.	n/a	Discounted Commission Rates	none	For more details click here	none
	Open and fund a new account (TFSA, Margin or RRSP) with at least $1,000 and you may be eligible to receive $88 in commission credits (up to 17 commission-free trades). Use promo code SPARX88 when signing up. Be sure to read terms and conditions carefully.	$1,000	$88 commission credit	60 days	Access this offer by clicking here: $88 commission-credit offer . For full terms and conditions, click here.	none
	Open and fund a new account (TFSA, Margin or RRSP) with at least $1,000 and you may be eligible to receive 5 commission-free trades. Use promo code 5FREETRADES when signing up. Be sure to read terms and conditions carefully.	$1,000	5 commission-free trades	60 days	5 commission-free trade offer	December 31, 2019
	Open and fund a new account with at least $5,000 at National Bank Direct Brokerage and you may be eligible to receive up to 50 commission free equity trades, which are good for up to one year. Use promo code: FREE50 when applying. Be sure to read offer terms and conditions for full details.	$5,000	50 commission-free trades	12 months	National Bank Direct Brokerage 50 Free Trade Offer	April 30, 2019
	Open a new account or fund an existing account with A) $10,000; B) $25,000; C) $50,000; D) $100,000 E) $250,000; F) $500,000 or G) $1M+ and you may be eligible to receive either A)20; B) 50; C) 100; D) 200; or E), F), G) 300 commission free trades; or B) $100; C) $200; D) $500; E) $800; F) $1100 or G) $1500. Use promo code 19CA for the cash back or 19FT for the free trades offers. Be sure to read the terms and conditions for full details.	A) $10,000 B) $25,000 C) $50,000 D) $100,000 E) $250,000 F) $500,000 G) $1M+	For cash back: A) $0 B) $100 C) $200 D) $500 E) $800 F) $1100 G) $1500 For commission-free trades: A) 20 B) 50 C) 100 D) 200 E) 300 F) 300 G) 300	For cash back: Cash will be deposited by July, 2019. For commission free trades: 120 days to use trades from date of account funding.	iTRADE commission-free trade + cash back offer	March 31, 2019
	Desjardins Online Brokerage is offering new clients 1% of assets transferred into the new account in the form of commission credits (to a maximum value of $1,000). Minimum qualifying deposit is $10,000. To qualify, individuals will have to call 1-866-873-7103 and mention promo code DisnatTransfer or email: [email protected]. See details link for more info.	$10,000	1% of assets transferred in the form of commission-credits (max credits: $1,000)	6 months	Disnat 1% Commission Credit Promo	none
	Open a new qualifying TD Direct Investing account by March 1, 2019 with a minimum deposit of A) $15,000; B) $25,000; C) $50,000 or D) $100,000+ and you may be eligible to receive commission rebates for A) 25; B) 50; C) 100 or D) 200 trades. To qualify online, individuals must register here and open the account by March 1, 2019. See terms and conditions for full details.	A) $15,000 B) $25,000 C) $50,000 D) $100,000+	A) 25 B) 50 C) 100 D) 200	Trades made prior to July 1, 2019 will be eligible for rebate.	TD Direct Investing Winter Promotion	March 1, 2019
	Open and fund a new account with at least A) $25,000; B) $100,000; C) $250,000; D) $500,000 or E) $1M+ AND place at least three commission-generating trades and you may be eligible to receive a cash back promotion amount of at least A) $188; B) $388; C) $688; D) $988 or E) $1288. Be sure to read offer terms & conditions for full details.	A) $25,000 B) $100,000 C) $250,000 D) $500,000 E) $1M+	A) $188 B) $388 C) $688 D) $988 E) $1288	Cash back will be deposited by November 29, 2019	HSBC InvestDirect 2019 Winter Offer	April 30, 2019
	Open and fund a new qualifying account with CIBC Investor’s Edge with a deposit of at least A) $25,000; B) $50,000 or C) $100,00+ and you may be eligible to receive a cash back bonus of A) $100; B) $200 or C) $400. This offer is open to both new and existing clients. Use offer code SPARX18 when opening the account to obtain this offer. Be sure to read full terms and conditions for complete details.	A) $25,000 B) $50,000 C) $100,000	A) $100 B) $200 C) $400	Cash back will be deposited on the week of March 24, 2019 for transfers received by December 31, 2018; transfers received after December 31, 2018 but before May 1, 2019 will receive cash back on the week of July 1, 2019.	CIBC Investor’s Edge Cash Back Promo	March 24, 2019
	Open and fund a new qualifying account with at least $25,000 and you may qualify for one month of unlimited commission-free trades and up to one month free of an advanced data package. Use promo code ADVANTAGE14 when opening a new account. Be sure to read terms and conditions for full details.	$25,000	commission-free trades for 1 month + 1 month of advanced data.	1 month	Active Trader Program	December 31, 2019
	Open a new qualifying account or fund an existing qualifying account at BMO InvestorLine with new assets worth at least A) $50,000; B) $250,000; C) $500,000 or D) $1M+ and you may be eligible to a cash back reward of up to A) $400; B) $900; C) $1200 or D) $1600. Use promo code SPARXCASH when registering to qualify. Be sure to read full terms and conditions.	A) $50,000 B) $250,000 C) $500,000 D) $1M+	A) $400 B) $900 C) $1200 D) $1600	Cash back will be deposited the week of September 16, 2019.	BMO InvestorLine Winter 2018 Campaign	February 28, 2019
	Open a new qualifying account or fund an existing qualifying account at Qtrade Investor with new assets worth at least A) $50,000; B) $100,000; C) $250,000 D) $500,000 or E) 1M+ and you may be eligible to a cash back reward of up to A) $50; B) $100; C) $250 or D) $750 or E) $1500. Use promo code CASH2019 when registering to qualify. Be sure to read full terms and conditions.	A) $50,000 B) $100,000 C) $250,000 D) $500,000 E) $1M+	A) $50 B) $100 C) $250 D) $750 E) $1500	Cash back will be deposited the week of September 25, 2019.	Qtrade Investor Cashback Promo	March 15, 2019
Expired Offers
	Open a new account or fund an existing account at BMO InvestorLine with new assets worth at least A) $50,000; B) $200,000; C) $400,000 or D) $600,000+ and you may be eligible to receive 30 commission-free equity trades AND a cash back reward of up to A) $100; B) $300; C) $600 or D) $1000. Use promo code SPARXCASH when registering to qualify. Be sure to read full terms and conditions.	A) $50,000 B) $200,000 C) $400,000 D) $600,000+	30 commission-free equity trades plus: A) $100 B) $300 C) $600 D) $1000	commission-free equity trades can be used in February & March of 2019. Cash back will be deposited the week of July 15, 2019.	BMO InvestorLine Fall 2018 Campaign	January 2, 2019
Last Updated: Jan. 22, 2019 21:30 PT

Referral Promotions

Company	Brief Description	Minimum Deposit Amount	Incentive Structure	Time Limit to Use Commission/Cash Offer Deposit	Details Link	Deadline
	Refer a friend to Questrade and when they open an account you receive $25 cash back and they receive either A) $25; B) $50; C) $75; D) $100; or E) $250 depending on the amount deposited amount. Enter code: 476104302388759 during account sign up to qualify. Be sure to read the terms and conditions for eligibility and additional bonus payment structure and minimum balance requirements.	A) $1,000 B) $10,000 C) $25,000 D) $50,000 E) $100,000+	$25 cash back (for referrer per referral; $50 bonus cash back for every 3rd referral) For referred individuals: A) $25 cash back B) $50 cash back C) $75 cash back D) $100 cash back E) $250 cash back	Cash deposited into Questrade billing account within 7 days after funding period ends (90 days)	Refer a friend terms and conditions Code Number: 476104302388759	none
	If you (an existing Qtrade Investor client) refer a new client to Qtrade Investor and they open an account with at least $1,000 the referrer and the referee may both be eligible to receive $25 cash. See terms and conditions for full details.	$1,000	$25 cash back (for both referrer and referee)	Cash deposited at the end of the month in which referee’s account funded	Refer A Friend to Qtrade Investor	none
	If you refer a friend/family member who is not already a Scotia iTRADE account holder to them, both you and your friend get a bonus of either cash or free trades. You have to use the referral form to pass along your info as well as your friend/family members’ contact info in order to qualify. There are lots of details/conditions to this deal so be sure to read the details link.	A) $10,000 B) $50,000+	A) You(referrer): $50 or 10 free trades; Your “Friend”: $50 or 10 free trades (max total value:$99.90) B) You(referrer): $100 cash or 50 free trades; Your “Friend”: $100 cash or 50 free trades (max total value: $499.50)	60 days	Refer A Friend to Scotia iTrade	tbd
	If you (an existing BMO InvestorLine client) refer a new client to BMO InvestorLine and they open an account with at least $5,000 the referrer and the referee may both be eligible to receive $50 cash. To qualify the referee must use the email of the referrer that is linked to their BMO InvestorLine account. See terms and conditions for full details.	$5,000	You(referrer): $50; Your Friend(referee): $50	Payout occurs 45 days after minimum 90 day holding period (subject to conditions).	BMO InvestorLine Refer-a-Friend	January 2, 2020
Expired Offers
Last Updated: Jan. 1, 2019 17:00 PT

Transfer Fee Promotions

Company	Brief Description	Maximum Transfer Fee Coverage Amount	Minimum Deposit Amount for Transfer Fee Eligibility	Details Link	Deadline
	Transfer $15,000 or more into a new HSBC InvestDirect account and you may be eligible to have up to $152.55 in transfer fees covered.	$152.55	$15,000	Confirmed via email contact with HSBC InvestDirect Rep. Contact client service for more information.	none
	Transfer $15,000 or more to Qtrade Investor from another brokerage and Qtrade Investor may cover up to $150 in transfer fees. See terms and conditions for more details.	$150	$15,000	Transfer Fee Rebate	none
	Transfer $15,000 or more to RBC Direct Investing and they will pay up to $135 in transfer fees.	$135	$15,000	Transfer Fee Rebate Details	none
	Transfer $20,000 or more to a National Bank Direct Brokerage account and they will pay up to $135 plus taxes in transfer fees.	$135	$20,000	Transfer Fee Rebate	none
	Move your brokerage account to Questrade and they’ll cover the transfer-out fee up to $150.	$150	$25,000	Transfer Fee Promo	none
	Transfer at least $25,000 or more in new assets to TD Direct Investing when opening a new account and you may qualify to have transfer fees reimbursed up to $150. Be sure to contact TD Direct Investing for further details.	$150	$25,000	Contact client service for more information (1-800-465-5463).	none
	Transfer $25,000 or more into a CIBC Investor’s Edge account and they will reimburse up to $135 in brokerage transfer fees. Clients must call customer service to request rebate after transfer made.	$135	$25,000	Confirmed with reps. Contact client service for more information (1-800-567-3343).	none
	Desjardins Online Brokerage is offering up to $150 to cover the cost of transfer fees from another institution. To be eligible, new/existing clients need to deposit $50,000 into a Desjardins Online Brokerage account. You’ll have to call 1-866-873-7103 and mention promo code DisnatTransfer. See details link for more info.	$150	$50,000	Disnat 1% Commission Credit Promo	none
	Open a new qualifying account with BMO InvestorLine or fund a qualifying existing account, by transferring in at least $200,000+ in net new assets and you may be eligible to have transfer fees covered up to $200. Use promo code SPARXCASH when signing up. Be sure to read the terms and conditions for more details on the offer.	$200	$200,000	BMO InvestorLine Summer 2018 Campaign	September 3, 2018
Expired Offers
Last Updated: Jan. 1, 2019 17:00 PT

Other Promotions

Company	Brief Description	Minimum Deposit Amount Required	Details Link	Deadline
	Desjardins Online Brokerage, in conjunction with MoneyTalks, is offering 3 months of the “Inside Edge” investor information service to Desjardins Online Brokerage clients. Use promo code DESJ2016 during checkout to qualify. Be sure to read full terms and conditions for more information.	n/a	MoneyTalks Inside Edge Discount	none
	Desjardins Online Brokerage is offering $50 in commission credits for new Disnat Classic clients depositing at least $1,000. See terms and conditions for full details.	$1,000	Broker@ge 18-30 Promotion	none
	Scotiabank StartRight customers can receive 10 commission-free trades when investing $1,000 or more in a new Scotia iTrade account. Trades are good for use for up to 1 year from the date the account is funded. Use promo code SRPE15 when applying (in English) or SRPF15 when applying in French. Be sure to read full terms and conditions for full details.	$1,000	StartRight Free Trade offer	none
	Open and fund a new qualifying account with at least $5,000 at RBC Direct Investing and you may be eligible to receive up to 20 commission-free trades, which are good for up to one year. Use promo code MDFT8 to qualify. This promotion is being marketed towards healthcare workers, so be sure to review terms and conditions or speak to an RBC Direct Investing representative for full details.	$5,000	RBC Direct Investing 20 Free Trade Offer	Feb. 28, 2019
Expired Offers
Last Updated: Jan. 1, 2019 17:00PT

Digital Advice + Roboadvisor Promotions

Robo-advisor / Digital advisor	Offer Type	Offer Description	Min. Deposit	Reward / Promotion	Promo Code	Expiry Date	Link
	Discounted Management	Open and fund a new Questrade Portfolio IQ account with a deposit of at least $1,000 and the first month of management will be free. For more information on Portfolio IQ, click the product link.	$1,000	1st month no management fees	KDKFNBBC	None	Questrade Portfolio IQ Promo Offer
	Cash Back	Open and fund a new or existing SmartFolio account with at least $1,000 and you could receive 0.5% cash back up to $1000. Use promo code PROMO1000 when opening a new account. See terms and conditions for full details. This offer can be combined with the refer-a-friend promotion.	$1,000	0.5% cash back to a maximum of $1000.	PROMO1000	January 2, 2019	SmartFolio Cash Back Promo
	Discounted Management	Open a new account with BMO SmartFolio and receive one year of management of up to $15,000 free. See offer terms and conditions for more details.	$1,000	1 year no management fees	STSF	April 30, 2019	SmartFolio New Account Promotion
	Cash Back – Referral	BMO SmartFolio clients will receive $50 cash back for every friend or family member who opens and funds a new SmartFolio account. Friends and family referred to SmartFolio will receive $50 cash back for opening and funding an account, plus automatic enrollment into SmartFolio’s mass offer in market at the time. See offer terms and conditions for more details.	$1,000	$50 cash back (referrer) $50 cash back (referee)	Unique link generated from SmartFolio required.	None	SmartFolio Website
	Discounted Management	Open a new account with RBC InvestEase and the standard management fee will be waived until October 31, 2019. See offer terms and conditions for full details.	$1,000	No management fees until October 31, 2019	None	March 31, 2019	RBC InvestEase Pricing Details
	Transfer Fee Coverage	Transfer at least $25,000 into Virtual Wealth when opening a new account and you may be eligible to have up to $150 in transfer fees covered by Virtual Wealth.	$25,000	up to $150 in transfer fees covered	None	None	Contact customer service directly for more information.
Last Updated: Jan. 1, 2019 17:00 PT

Posted on December 21, 2018 by user — Leave a comment

Discount Brokerage Weekly Roundup – December 21, 2018

In addition to frenzied shopping, and trading platforms flashing more red than Rudolph’s nose, if there’s one thing to look forward to in the end of year hustle, it’s blockbuster releases. And, here at SparxTrading, we did not want to disappoint.

This final edition of the roundup for 2018 ends on a high note with a review of the launch of our special series: the Canadian online brokerage look back on 2018 and preview to 2018. We’ve been teasing this launch for a few weeks now and we’re very excited to have rolled out the blog version earlier this week. To give loyal readers of the Weekly Roundup a little thank you for reading, this roundup also has a first look at the full magazine version here before it goes live on our blog (yay presents!). Of course, that’s not the only gift in this roundup. In time for Christmas, there’s also a new online brokerage deal to announce from one of Canada’s largest online brokerages that will be sure to excite investors shopping around for a new trading account. Also, we’ve got a great stocking stuffer with the latest set of Canadian online brokerage rankings and ratings. Finally, it wouldn’t be a proper roundup without the discount brokerage tweets as well as chatter from investors in the forums.

Look Back & Look Ahead: 2018 Online Brokerage Review & Preview to 2019

After lots of anticipation, coffee, trimming, cutting and wrapping it’s finally here (and just in time for Christmas)! The much-awaited third edition of SparxTrading’s exclusive Canadian Online Brokerage Look Back / Look Ahead series for 2018/2019 is now live.

This year’s edition features nine of Canada’s online brokerages big and small, who’ve shared their milestones for 2018 as well as what’s around the corner for 2019. And wow, are there ever some interesting announcements.

To recap, the annual look back & look ahead series is an opportunity for Canada’s online brokerages to directly, and in their own words, share with DIY investors what it is they’ve been up to and where they see the priorities for the year ahead.

The format we’ve developed is a unique one in the Canadian online brokerage space. Unlike the structure of a review or rating, this compilation provides a good look at what online brokerages accomplished in the year as well as their vision for their priorities into the next year. Given the highly competitive nature of the industry, it is a challenge and somewhat rare to find online brokerages providing as much detail as we saw this year – so this is a definite score for readers. To be clear, there were still several intentionally vague answers about what 2019 holds for some brokerages, however, judging by both the activity in 2018 as well as from those brokerages who have telegraphed what they’re going to doing in 2019, the industry is definitely not standing still. In fact, quite the opposite.

Among the themes that we review in this year’s piece, is the influence of millennial investors on so many different elements of the online brokerage industry. This digitally savvy segment of the market has forced a reimagining of online investing. From mobile-first design, to expectations about performance, pricing and user experience to the access they demand to investment products, catering to the requirements of this increasingly important demographic is pushing technology teams at online brokerages into overdrive.

Another major theme that appeared to be a driver of online brokerage strategy is buffering against commission drops and the entrants of competitors, like Wealthsimple Trade.

While Wealthsimple Trade has rightfully grabbed the spotlight for their commission-free trade announcement in the summer of this year, a black swan competitor appears to be poised to challenge existing online brokerages. Jitneytrade, which was acquired by Canaccord Genuity earlier this year, announced that they are launching a mainstream-investor focused online brokerage trading experience.

After years of catering almost exclusively to professional or highly active investors and traders, Jitneytrade announced their intent to launch a more mainstream service. Without giving too much away, some of the features of their new brokerage offering will include free ETF trading, young investor pricing, digital account openings and mobile applications to name but a few. This feature set would put them on par (if not possibly ahead of) many other mainstream-investor-oriented online brokerage offerings from their competitors.

The result of consolidation and acquisitions in the Canadian discount brokerage space is that the bigger and better capitalized entities are able to make bolder bets on the Canadian DIY investor. These bets may be driven, in part, by a wager that even DIY investors will be open to having portions of their wealth in a ‘managed’ format.

From a big picture perspective, Canaccord Genuity, CI Financial and Desjardins via Aviso Wealth have collectively introduced serious competition for share of investor wallet to the standard bank-owned brokerages’ wealth management practices. In particular, they are equipped to provide a suite of services historically dominated by bank-owned brokerages. In the case of CI Financial and Aviso Wealth, there is the full spectrum of wealth management – including robo or digital advice – that investors can access.

While the launch of InvestEase by RBC, the coming digital wealth management offering by TD Direct Investing and digital advice programs at BMO, Questrade and HSBC, it is clear that those online brokerages that don’t currently have a digital advice product live, are likely in pursuit of getting this offering on a roadmap to launch soon.

And, speaking of what’s coming around the corner, there were several interesting clusters of developments that emerged as priorities for Canadian discount brokerages in 2019.

One of the clearest areas in which online brokerages appear to want to improve and focus efforts on is the mobile investing experience. Firms such HSBC InvestDirect, Jitneytrade and Qtrade Investor have each mentioned this as an area in which they would be looking to enhance their current online trading offering.

A second important area of focus for online brokerages will be content. From educational offerings, to product and platform orientation to market intelligence and personal financial planning, financial content production appears to be ramping up in 2019. In this regard, the larger bank-owned online brokerages have an edge as they have deep talent pools of analysts and existing stock market research that they can leverage and turn into content investors, especially DIY investors, would be hungry for.

Finally, one of the most interesting things that we noted in this year’s look back and look ahead series comes from what was NOT said – namely pricing. None of the online brokerages who participated in this series mentioned dropping their commission prices (yet) however it’s hard to imagine that online brokerages aren’t already planning out how to navigate in that (soon to arrive) commission-free trading world.

The sum total of activity reflected in the submissions of Canada’s online brokerages about 2018 and 2019 indicate that they are working quickly to build strong value drivers. While order execution may be something that can be commoditized, user experience and account management can’t. Similarly, great service, attention to details and support are also things that clients may be willing to pay a bit more for.

For DIY investors, 2018 saw brokerages make substantial enhancements that will start to pay off with more stable, scaleable technology experiences in 2019. Competition for DIY investor business continues to drive commission prices for online trading lower as well as introduce interesting incentives (such as deals), valuable resources and a concerted effort by online brokerages to win over (and keep) investors. In spite of market volatility, heading into the new year, this could be the best year yet to be a DIY investor hunting for an online brokerage account for the long haul.

TD Direct Investing Launches New Promo in Time for the Holidays

Just in time for the holidays, the online brokerage arm of the big green bank, TD Direct Investing, delivered some festive cheer in the form of a new commission rebate promotion. There were several interesting observations about this promotion that stood out – especially against the landscape of current offers – that might signal a subtle shift in how discount brokerage deals are run.

First, however, let’s take a look at the details of the offer. This is a commission-rebate offer which means that trade commissions that meet eligibility requirements, will be rebated by a certain point after the trades are placed. In this particular offer the number of trades that can be rebated are between 25 and 200. To qualify for this offer a minimum deposit of $15,000 is required.

In terms of the window of time that trade commissions can be rebated, the deadline to place eligible trades is before July 1^st, 2019. This means that users that open accounts sooner derive more benefit from this offer than those who open an online investing account later, in that early birds have more time to use the commission rebate.

It is noteworthy that of the discount brokerage offers that are currently live, TD Direct Investing has elected to stick to commission rebates (e.g. a form of commission-free trading) rather than compete directly with cash-back offers. This pits TD Direct Investing’s offer against the other commission-free trading or commission rebate offers from National Bank Direct Brokerage, Desjardins Online Brokerage and Scotia iTRADE. Of course, TD Direct Investing enjoys a massive advantage in terms of recognition and market share so relatively speaking, they don’t have to bid as aggressively to win new assets.

Another very interesting feature of this offer is that individuals need to register first in order to qualify to be eligible. While other online brokerages, such as Questrade, RBC Direct Investing or Scotia iTRADE have attempted something similar, they have often disclosed codes in their terms and conditions which means that filling out a form is optional. In the case of this offer from TD Direct Investing, filling out the webform is one of the mandatory conditions attached to this offer. From a marketing point of view, this means that users who submit their information into TD’s system then become prospective clients that TD can follow up with. Though subtle, it is one way that TD may be able to improve their success rates at DIY investors opening an account with them.

Finally, the timing of this offer indicates that TD is once again focusing its promotional campaign squarely on the RSP season rush. 2018 was a big year for new account openings, spurred at the outset by strong momentum in cannabis and cryptocurrency stocks. With the recent volatility across markets, however, this should be an interesting RRSP season for online brokerages. With this offer from TD Direct Investing now going live, DIY investors have the best selection of deals that they’ve had since last RSP season, however they’ll have to weigh these incentives against the choppiness in the market. Either way, a new deal to choose from just before the holidays is a great present for all DIY investors.

2018 Online Brokerage Rankings from Surviscor Released

The latest online brokerage rankings from financial research firm Surviscor were released this past week. The big takeaway according to founder and president of Surviscor, Glenn LaCoste, who appeared on BNN Bloomberg, was that there was not much of interest that took place in the industry since the last ranking.

One thing that did stand out as a negative, according to the Surviscor analysis, was deteriorating service. According to their mystery shop data, response times for online enquiries at Canadian discount brokerages slipped, with no firm apparently responding faster than 12 hours.

Taking top spot again this year was Qtrade Investor followed by Questrade and BMO InvestorLine. At the bottom of the pool was HSBC InvestDirect. Interestingly, this set of rankings included Interactive Brokers which placed 7^th out of 12 brokerages analyzed.

Discount Brokerage Tweets of the Week

Discount
Brokerage Tweets – Curated tweets by SparxTrading

From the Forums

Miss Understanding

With the changing representation of the DIY Investor in social media and some Canadian online brokerages recently (e.g. National Bank Direct Brokerage – who recently overhauled their website with a more balanced inclusion of women) there seems a shift happening in the visual identity of the “typical” online investor. Nevertheless this shift is not happening as quickly in the real world. One unhappy forum user shared on Personal Finance Canada this week her experiences with poor service and misinformation about ETF’s that suggests perhaps some people are reluctant to get past gender stereotypes at the expense of compromising customer satisfaction.

Flying in Coach

A newcomer to Wealthsimple – whose tagline is investing on Autopilot – took to the forums this week asking for advice on automated auto-rebalancing and fees. Wondering whether they should “copy the portfolios” themselves or put it in the hands of the online brokerage, the user put the two options up for debate.

Into the Close

That’s a wrap on a very eventful roundup on top of a very eventful year. With Christmas just around the corner, good luck to all the brave souls who live for thrill of the last minute gift chase! It’s been a great year here at SparxTrading.com so thanks to all the loyal readers and site visitors for making this year our best yet. We’re thrilled at what’s coming around the corner in 2019 and so to prepare we’ll be using the “down time” over the holidays to be doing some retooling and work behind the scenes. On behalf of the whole team here at Sparx, have a very safe and merry Christmas and a happy New Year! Have a great weekend and we’ll see you again in early January.

Posted on December 19, 2018 by user — Leave a comment

2018 Canadian Discount Brokerage Review & 2019 Preview

What a difference a year makes. In December of 2017, “investors” were HODLing for Bitcoin and weed stocks and were tripping over one another to open up new trading accounts as well as overloading trading systems and customer service lines at online brokerages across Canada.

While it didn’t catch everyone by total surprise, the online brokerage industry in Canada awoke in January to the undeniable reality that investors, in particular younger investors, are an important (and vocal) driver of the growth of online investing space in Canada.

The rise of the millennial investor in 2018 is one of the most important themes that emerged in the DIY investing space in Canada and underpins many of the milestones referenced in the latest series of submission from Canada’s online brokerages for the 2018/2019 edition of the ‘look back and look ahead’ series.

From the desire to participate in exciting online investing stories to the technology and experience that these digitally savvy and untethered investors expect, to prices they’re willing to pay for trading commissions, the impact of millennial investors to the online investing industry is staggering.

Canada’s discount brokerages certainly have their work cut out for them.

They have to balance catering to a very important group of older clients who have different preferences than another group of younger, and not yet as affluent, clients. All the while, they have to do so in the face of falling commission prices, increasing competition and higher technology spends.

So, how did Canada’s online brokerages fare in 2018 and what are they saying about 2019?

Theme 1: Digitization is Accelerating

Looking back on 2018 and into 2019, it is clear that Canadian online brokerages are moving more quickly and efficiently at creating a fully digital experience for online investors.

Online account opening has been a game changer for those discount brokerages who’ve rolled this feature out and has become a priority feature to deploy in 2019 for those yet to do so. Increased spending on technology, as well as creating agile teams mean online brokerages are starting to function more like tech companies in their pace and approach to change. As a result, they’re starting to catch up to the robo-advisors that have, up until recently, enjoyed the unencumbered digital edge that comes with building technology enterprises from the ground up.

Theme 2: Barriers are Dropping

Another way in which the rise of the millennial investor has impacted online brokerages in 2018 is the improved accessibility to online investing. Aside from technology improvements, there have concerted efforts to deliver accessible (and original) content about investing, notably from the largest players in the space, TD Direct Investing and RBC Direct Investing, as well as reductions in pricing for trading commissions.

Bank-owned brokerages, like CIBC Investor’s Edge, introduced young investor pricing on trading commissions while others, like National Bank Direct Brokerage, lowered the threshold to qualify for their commission-free trade offer down to $5,000.

Although it may not have been a direct catalyst in 2018, Canada’s online brokerages are also actively bracing for commission-free trading coming from Wealthsimple Trade. As this edition goes to publication, Virtual Brokers just launched a new, lower standard commission rate, which makes theirs one of the lowest for Canadian DIY investors.

Theme 3: Go Big or Go Home

If pressures to innovate with technology, and deliver more for less are headwinds, the counter to those is scale. Specifically, when it comes to being able to provide a robust online brokerage experience, size is beginning to matter.

Consolidation in the online brokerage space in late 2017 and through 2018 saw several important online brokerages merge or be acquired by larger entities. The result, independent or non-bank online brokerages became much better funded and are now even more formidable competitors to larger bank-owned brokerages.

In 2018, Jitneytrade was acquired by Canaccord, and in an exclusive announcement in their submission, they’re announcing a new direction and push towards mainstream investors, including a feature set that would put them on par with many existing online brokerages (and perhaps ahead of others).

The merger between Qtrade Investor and Credential Direct under the umbrella of Desjardins-backed Aviso Wealth has created an exceptionally strong competitor that has the scale and focus to hold its own in the bank-owned brokerage market.

CI Financial’s acquisition of BBS Securities, parent to Virtual Brokers, and robo-advisor WealthBar has created a significant online investing product suite for other online investing firms to now contend with.

Finally, Wealthsimple’s launch of Wealthsimple Trade that will let investor’s trade commission-free was a massive bet that this “no cost” model could work in much the same way as it has for Robinhood in the US. Backed by Power Financial, this challenger-brand in the managed wealth space is now hoping to disrupt the DIY market as well.

Although subtle, it is also interesting to note that unlike in previous years, online brokerages this year were much less shy to disclose or advertise how many online trading accounts they have as well as the assets under management present at their firms. Online brokerages like Questrade, CIBC Investor’s Edge, and TD Direct Investing, for example, shared a bit more openly the size and scale of their online brokerage client base.

Shift Happens

While the old paradigm in financial services was about permanency the new paradigm appears to be adaptability.

It is our view at SparxTrading that as financial services companies continue to digitize, they will undoubtedly also adopt a technology company-like approach, communicating about (and subsequently delivering on) improvements and enhancements will increasingly be the metric of choice for younger investors looking to choose an online brokerage.

In other words, how “innovative” an online brokerage is will start to matter more as pricing comes down and competition increases. In a constantly and rapidly changing landscape, the challenge to Canadian online brokerages is whether they evolve with it without reducing the perceived quality.

Before diving in to this year’s submissions, we’d like to thank all of the online brokerages for sharing their updates and forecasts for Canadian DIY investors. This look back on 2018 and preview to 2019 offers a unique window into each of the organizations who participated and gives DIY investors another important set of data points with which to make their decisions around who to choose when opening an online brokerage account.

Now without further ado, below is the list of Canadian online brokerage’s who’ve participated in the look back to 2018 and look ahead to 2019. Click on the links to go directly to each submission or use the page numbers to navigate between them.

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Posted on December 14, 2018 by user — Leave a comment

Discount Brokerage Weekly Roundup – December 14, 2018

If there’s one place in Canada that should be prepared to handle the rain, it’s Vancouver. And yet, even on the We(s)t Coast, this past week has shown that sometimes, when it rains, it really does pour. As it turns out, if you’re an otter, however, Vancouver is shaping up to be a pretty sweet place to hang out. CFO’s of major Chinese telecom companies, however, not so much. Like this past week in Vancouver, there has been a torrential downpour of information across the online investing world and it looks like there’s even more coming.

So, even though we can’t boil the ocean, in this edition of the roundup we nonetheless wanted to provide a solid run down of what crossed our radar this week, sprinkle in some analysis and for the faithful readers of the roundup, provide an exclusive preview of the look back/look ahead piece. As usual, there’s also an interesting selection of DIY investor tweets and forum posts to round things out.

Virtual Brokers Drops Commission Prices

There’s no question that things are busy across the online brokerage space heading into the end of the year. In the midst of all that flurry, however, there was a very important change that took place at Virtual Brokers at the close of market on Thursday (December 13^th) and the start of trading on Friday, rain wasn’t the only thing coming down, commission prices did also. Namely, the commission structure for Virtual Brokers has now changed to as low as $1.99 commission per trade (technically per ticket – more on that in a moment).

That’s right Virtual Brokers now offers one of the lowest (until Wealthsimple Trade goes fully live to the general public) trading commissions for equities and options trading. The new pricing structure is $0.01 per share with a minimum charge of $1.99 per ticket up to a maximum commission charge of $7.99 per ticket. For active traders, defined as those who made 150 or more trades in the past quarter, the price changes to $3.99 flat per ticket

While it does benefit passive or minimally active traders, this is a huge development for very active traders. To understand why, it’s important to know the difference between “trades” and “tickets.”

A ticket refers to a collection of trades on the same side (either buy or sell) on the same day for the same stock. An example can help clarify.

Let’s say trader of TSLA purchases 3 separate orders of 200 shares a piece of the stock at multiple points in the day. Those 3 trades amount to 600 shares. Assuming they were all routed through the same market, those 3 trades would be on the same ticket because they’re the same stock, same direction, same day. At $0.01 per share x 600 shares, that’s $6.00 in commission charges. If on that same day a trader wanted to then sell 100 shares, that would be 1 trade which would also be one ticket at the $0.01 per share – which works out to $1.00 however the minimum commission charge is $1.99 so the final commission charge would be $1.99.

Unlike almost all other online brokerages (with the exception of Jitneytrade for example), using tickets instead of trades means that clients have to do a bit more math to truly understand the commission costs.

That said, if there’s one thing active or day traders are not afraid of, it’s a little order tracking, especially for a flat fee of trading that could be as low as $3.99 for an unlimited number of shares. In fact, for ETF swing traders the math is even more compelling – purchases of ETFs are free at Virtual Brokers so long as they are held for a minimum of one business day, which means anyone who is on the standard plan would only pay a max of $7.99 for a round trip on an ETF trade (assuming all units were sold same day). For passive rebalancing – especially for smaller accounts, this is also a great score as selling 200 shares of an ETF costs $2.00 in commission charges.

Clearly, in the commission price pool, Virtual Brokers has just made a massive splash.

Unlike lesser known online brokerages, Virtual Brokers has the benefit of having been featured in the Globe and Mail’s online brokerage rankings, including having achieved top online brokerage or a high finish for several years in a row.

Although prior to this move Virtual Brokers’ popularity was waning, they are certain to get the attention of investors of all stripes – but especially the active ones – who will now likely take a serious look at an online trading account with a provider that has professional grade platforms and the pricing to match.

It will only be a matter of time until word spreads among investors and if/when Virtual Brokers decides to advertise this widely – other brokers will be racing to figure out how to catch up.

Back to the Future: A Preview of the Look Back on 2018 & Look Ahead to 2019

From outages & outrage in early 2018, online account opening landing at TD Direct Investing, new website roll outs at BMO InvestorLine, Questrade and National Bank Direct Brokerage, and so many interesting promotions and deals, there was a lot that took place at Canada’s discount brokerages this past year.

We could go on (and on) about these developments (which we will next week!) but for the moment, we’re excited to hand over the spotlight to Canada’s online brokerages themselves to see what they had to say about 2018 and what they’re doing next in 2019.

Readers of the roundup will get a first look at this amazing edition of the Look Back/Look Ahead. Why is it so amazing? Without being too biased, firstly it offers a unique window into hearing from Canadian online brokerages themselves, in many cases directly from the leaders of the organizations that Canadian DIY investors entrust their business to. It helps to know and understand the vision these organizations have for building online brokerages that are suited for today’s world as well as tomorrow’s.

Second, this is a chance to spot interesting trends in the year that past as well as in what is coming around the corner at many online brokers. With RRSP season about to ramp up, consumers will be very hungry for information that helps them better understand the decision to work with a particular online brokerage. While there are rankings or ratings, those are generally focused on past performance. The look ahead component this year offers a fascinating window into what 2019 is going bring for DIY investors in terms of new features, technology enhancements, pricing (potentially) and more.

Finally, this particular edition has exclusive information on how the landscape of online brokerages will have another competitor to contend with this year. That’s right, one of the biggest stories in this year’s series is the upcoming launch of a ‘dark horse’ competitor. It’s not Wealthsimple Trade – who’s commission-free trading is certainly going to make waves, but rather an existing online brokerage who has some very ambitious plans. Who is this mystery online brokerage? Tune into Sparx next week to find out!

To provide some more intrigue, here is the list of online brokerages who we received submissions from and who will be featured in this upcoming year in review & preview to next year piece:

BMO InvestorLine
CIBC Investor’s Edge
HSBC InvestDirect
Jitneytrade
National Bank Direct Brokerage
Qtrade Investor
Questrade
RBC Direct Investing
TD Direct Investing

Also new for readers this year will be a digital magazine format that provides another way to experience this informative and unique piece. Here’s a preview of the cover art:

This format is the first from SparxTrading and is also a reflection of our growing team and focus on delivering great DIY-investor information about Canadian online brokerages.

Since you’ve read this far here are some early teasers from three firms covered in the look back on 2018 & look ahead pieces for 2019:

CIBC Investor’s Edge: Invested in online education content, young investors and trading platforms in 2018; for next year (and beyond) enhanced trading & reporting features
Qtrade Investor: Listening to clients helped drive improvements in service & support, financial planning tools and access to premium market research; coming up, big technology enhancements including mobile improvements
National Bank Direct Brokerage: Enhancements to the website, promotional offers and special educational events provided improved user experience; coming in the new year are new trading features and improved online account opening experiences.

Stay tuned!

Lightning Roundup

Here are some interesting online brokerage stories that crossed our radar this week.

Robinhood Online Brokerage Launches Banking Feature

The US-based zero-commission online brokerage continues to make waves in the online investing and financial services space. This week they took a literal swipe at the banking industry by launching checking & savings accounts that pay 3% interest to users. That, according to CNBC, is more than 30x the national average. Check out this interesting interview that has an ironic moment talking about technical glitches.

CI Financial Acquires Wealthbar

After acquiring BBS Securities, parent of Virtual Brokers, CI Financial is again going shopping just ahead of the holidays with an acquisition of Vancouver-based robo-advisor Wealthbar. This acquisition provides an interesting spectrum of services for CI Financial as they will now be equipped to provide direct online investing as well as digital advisor services.

Scotia iTRADE Movie Deal

With more foot traffic passing through downtown Toronto’s underground PATH, it was an opportune time for Scotia iTRADE to launch a short promotion for 2000 SCENE points for a deposit of $5,000. We’ve spotted ice cream in the summer, popcorn in the fall and now hot drinks with winter around the corner.

Questrade Spreading Holiday Cheer

We’ll end the lightning round with a feel-good move by Questrade. Spotted on their Twitter feed this week was a message stating that Questrade will donate a meal to the Daily Bread Food Bank for every retweet the message gets until the end of December. In addition, Questrade has also committed to providing a day’s worth of meals for every account opened with them in 2019. This is a great example of corporate social responsibility in action and gives DIY investors who open an account with Questrade something extra to feel good about while they’re doing it.

Discount Brokerage Tweets of the Week

Discount
Brokerage Tweets – Curated tweets by SparxTrading

From the Forums

Questwealth Query

One user took to the Personal Finance Canada forum on reddit this week with a question on growth portfolios for their RRSP. With the user considering a switch to Questwealth, read what helpful advice was given on how to dissect some “complicated” portfolios.

Checking in on Wealthsimple

Robinhood’s recent announcement of checking and savings accounts with 3% earnings and no fees, led the discussion on to whether Wealthsimple Trade, the commission-free trading Canadian analogue, would also follow suit as their “next logical step”. Read more in this thread from Personal Finance Canada forum.

Into the Close

That’s another rocky week in the bag for the bulls. Ironically the Christmas colours of red and green are flashing red as major support levels are being challenged. Of course, it’s all a matter of perspective at this point as bargain hunters continue to get more and more excited for interesting entry points. Speaking of interesting entry points, if you’re out holiday shopping in the malls, may the parking gods be forever in your favour! Have a great weekend!

Posted on December 7, 2018 by user — Leave a comment

Discount Brokerage Weekly Roundup – December 7, 2018

Only in the stock market does everybody get more when everybody gets less. The cuts in oil supply provided a much-needed relief to an otherwise dour stretch into the final month of the year. With most of the gains of 2018 now erased on major indices and selloffs despite good jobs news, the good news is, it could be worse.

Fortunately, there is actually good news for online investors to be had. In this edition of the roundup we review the latest crop of deals that will add some Christmas cheer for DIY investors hunting for a great deal on an online trading account. Of course heading into the end of a year, it’s also a timely opportunity to review a portfolio – which is what we do by taking stock of the year that passed and what’s coming around the corner (hint: it’s exciting!). As always, we capture the reactions and questions of online investors on the forums and on Twitter.

December Deals

It’s the holiday season, and, true to form, there are lots of presents and still a few surprises left for Canadian DIY investors. December kicked off with a healthy count of 25 discount brokerage deals and promotions ranging from cash back deals and commission-free trades to transfer offers.

The big stories in this month’s deals section include the return of Desjardins Online Brokerage’s commission credit offer (along with some festive imagery befitting the season); the promotional offer accompanying the launch of RBC InvestEase as well as the return of Scotia iTRADE to the deals section with a cash back or commission-free trade offer.

With participation by Canadian discount brokerages at a healthy level, DIY investors hunting for a bargain on an online trading account certainly have a lot to choose from.

Of course, December wouldn’t be complete without a few surprises. There are already whispers of two online brokerages keen on launching some interesting promotions. Whether they get here in time for Christmas is a bit of a jump ball at the moment, however it’s a safe assumption that those brokerages currently on the sidelines without a commission-free trade or cash back offer won’t be staying off the promotions field for too much longer.

As a segue into the next story, it’s important to remember that last year at this time, the world was going crazy about “investing” in cryptocurrency and marijuana stocks. It’s likely that the enthusiasm for trading these was amplified across the holiday season with friends and family gathering to talk about these “investments” – so there’s still a good chance that, in addition to talking turkey, there’ll also be talk of investing.

We’re also really excited to see what happens to the promotional landscape next year as Wealthsimple Trade starts to roll out live trading accounts. Competing against commission free trading will be a challenge for the incumbent online brokerages, however our bet is that many DIY investors would still be open to cash back offers and incentives which is something Wealthsimple Trade may find difficult to match (since they’re already taking a hit on commission fees). Making a few trades a year (even at a “nominal” cost) may not be worth as much as the cash incentive on the way in.

In light of that, one interesting scenario that could play out in 2019 is that strong cash back (or better commission credit offers) could majorly slow the roll of Wealthsimple Trade. At that point it will be a faceoff between low pricing and design technology (i.e. user experience) and a mature functionality in the form trading platforms with news, research, screeners and more.

Looking Back & Looking Ahead

With just about three weeks until the end of 2018, it’s an opportune moment to reflect back on the year that was and where things are going in 2019 for online investors.

Last year at this time we were knee deep in crypto mania; it’s a good thing weed has been legalized because there are some people who are going to definitely want/need to chill after the drop in both cannabis and crypto stocks over the past few months.

Also around this time last year, SparxTrading pulled together a collection of 9 voices from across the Canadian online brokerage space to provide a platform for them to share what the year was like in their own words and what DIY investors could look forward to in 2018. In that piece, we highlighted three important themes that seemed to emerge from all of the submissions:

There’s a technological arms race
Delivering more value to DIY investors
Focus on better trading experiences

Although these three items are interrelated, we saw evidence of distinct activities to address these themes over the course of the year.

From multimillion-dollar investments in the technology stack from firms like TD Direct Investing, to the adoption of youth or ‘student’ friendly pricing at major bank-owned online brokerage CIBC Investor’s Edge to trading platforms to roll outs of upgrades of custom-built trading platforms at Questrade there were numerous examples of these themes unfolding at many of Canada’s online brokerages.

One thing that also stood out over the past year was the consolidation of the online brokerage market.

After the merger of Qtrade Investor and Credential Direct under the umbrella of Aviso Wealth, the acquisition of BBS Securities by CI Investments and the acquisition of Jitneytrade by Canaccord Financial, the war chests of non-bank owned online brokers have gotten much stronger. The industry as a whole seems to be in a ‘rebuilding’ phase – with investments in their business and technology taking place to enable them to serve investors of the future. Case in point, the launch of robo-advisors/digital advice platforms at RBC and the announced roll out of one at TD clearly signal this as a product line ‘must have’ for 2019 and beyond. They’ll have their work cut out for them, though, as Vanguard is also reportedly pursuing a launch of a robo-advisor as well.

Coming up next week we’ll launch the online brokerage look back on 2018 and look ahead to 2019 and this is definitely (and literally) going to be a page-turner.

With an exciting new look and rendering for this unique piece, interesting new themes on where online brokerages are focused as well as the unique opportunity to hear what online brokers have to say about themselves and what they’re looking forward to in 2019, we’re thrilled to be rolling this out. Be sure to follow SparxTrading on Twitter for exclusive sneak peeks at this year’s set.

Lightning Roundup

There were more noteworthy developments that took place this past week in the online brokerage space here in Canada as well as in the US.

Interview with Interactive Brokers Founder

Earlier this week, founder and CEO of Interactive Brokers, Thomas Peterffy was interviewed at the Goldman Sachs Financial Services Conference. In this informal fireside chat, there were a number of very interesting nuggets shared by Peterffy.

The first was his perspective on the “zero commission” trading trend emerging in the US online brokerage market. He specifically mentioned Robinhood and JP Morgan in this respect but he had some rather ominous words for the latter. Peterffy mentioned that JP Morgan’s decision to also do so was “a big mistake” and that ultimately “they will regret this.” Within that conversation about commission-free trading, he also laid out the simple truth to online brokerages which is that they need to make money or break even in order to exist so the money will have to come from somewhere – including with administration fees. This could be an important consideration for those online investors contemplating platforms like Wealthsimple Trade or who might be hoping for online brokerages to lower their trading commission pricing.

Another major development shared by Peterffy is that as of January 1^st 2019, Interactive Brokers will be paying interest out to accounts with balances underneath $100,000. Specifically, the interest paid on an account will be indexed against the $100,000 threshold so that investors who, for example, have a cash balance of $50,000 will get an interest rate that is half the rate of an account with $100,000 or more in cash. This will definitely spur a larger segment of investors to consider kicking the tires on Interactive Brokers who simply want a better deal on their uninvested cash.

Mobile Trading Apps Spinning Their Wheels

Interactive Brokers was once again in the spotlight but this time in Canada where financial research firm Surviscor released the findings of their mobile online brokerage experience study. The mobile trading experience at Interactive Brokers blew the doors off its competitors according to the Surviscor study.

According to the rankings, Interactive Brokers’ mobile trading experience scored a 94% followed next by Questrade at 64% and then BMO InvestorLine at 57%. Perhaps most surprising is the number of firms who scored under 50% (8 out 11 firms). Desjardins Online Brokerage’s mobile trading experience ranked last with a score of 24%.

Glenn LaCoste, President and CEO of Surviscor cautioned that while the scores may appear shocking, that “it is important to understand that they do not reflect the overall merits of any of the firms. The take-away is that most industry firms fail to provide a seamless mobile accessible experience for the base online offering.”

Earlier this year, a similar sentiment was echoed by J.D. Power in their Canadian Self-Directed Investor Satisfaction Study in which Mike Foy, Senior Director of the Wealth Management Practice at J.D. Power stated “Investment firms in Canada, in general, are significantly behind the curve when it comes to their mobile app offerings, capabilities and customer engagement.”

From the Forums

Robo-Wars

Vanguard Canada is the latest wealth manager to join the robo-advisor phenomena. The news hit the forums this week as one user kicked off a discussion on the global investment company’s choice to compete in the growing market. Check out the discussion points here.

Passive or Active Retirement

One forum user took to personal finance Canada on reddit this week, wondering if a DIY investment approach would be the way to go after years of a passive strategy. With a personal aversion to financial matters at the age of 60, this proves an interesting post both for those looking for advice on what to do with their finances after retirement and for those who are curious to know if they’re on the right track.

Discount Brokerage Tweets of the Week

Discount
Brokerage Tweets – Curated tweets by SparxTrading

Into the Close

With just over two weeks to go before Christmas, the procrastinators among us are still not worried about getting that great gift in time for the holidays. For the traders, however, that deadline day for making trades in 2018 is coming. Circle December 27^th as the final day to make trades in Canada that will settle in 2018 (Dec. 31^st). Speaking of settling and end games – now that the weekend is here, it’s a great time to relax and marvel at the great indoors, starting with a trailer for the Avengers Endgame. Have a great weekend!

Posted on December 1, 2018 by user — Leave a comment

Discount Brokerage Deals & Promotions – December 2018

*Updated Dec. 21st* Even though the holiday season is just around the corner, there’s another season that online investors and brokerages look to for big gifts: RSP season. There are no red-nosed reindeer or chimney scaling figures, but there is lots to cheer about in terms of promotional offers that are now available for DIY investors shopping for an online investing account.

This month, in addition to the strong selection of discount brokerage deals, there is a shiny new offer from a shiny new bank-owned player in the robo-advisor space, RBC InvestEase, which rolled out in late November. RBC’s InvestEase joins BMO’s SmartFolio in the deals and promotions category below.

The start of the month also sees Desjardins Online Brokerage’s commission credit offer come back in time for the holidays. Terms and conditions for the 1% commission credit offer have been updated and the official expiry date bumped to December 31^st.

Looking across the board, there is a strong selection of offers from a number of bank-owned brokerages. Scotia iTRADE jumped back into the promotions arena last month with a relatively aggressive cash-back or commission-free trade offer. For DIY investors, that’s great news.

Unlike last year’s feverish push into all things weed and crypto, this year presents a mixed bag of economic uncertainty and no real strong momentum story.

On the one hand that might present a challenge to Canada’s discount brokerages in terms of the volume and enthusiasm for online brokerage accounts. On the other hand, with so many investors likely torched by dipping into crypto or who’ve seen the run-in weed stocks take their course, it might just be the perfect storm to keep things simple with a robo-advisor or passive DIY investment strategy. If last year was any lesson, families and friends talk finance over the holidays, so the timing is right for online brokerages to be visible in the conversation about finance and investing.

The bottom line for Canadian discount brokers is that they can’t count on the massive enthusiasm to push online investors their way, there has to be real value and incentive to pull investors in. We’re looking for those brokerages currently on the sidelines to step into the deals mix with some interesting offers soon. And, if the timing is right, a well-structured offer will find its way into a turkey dinner conversation or two.

Expired Offers

There were no online brokerage offers that expired at the end of November.

Extended Offers

The famously long-standing offer from Desjardins Online Brokerage made an official comeback as the terms and conditions for the popular 1% commission credit deal were updated on the Desjardins website. The original deadline of the offer was October 31^st and for a good portion of November those terms remained in place even though the link was still live indicating that it was awaiting some kind of decision. Fortunately for investors the deal is available now until the end of December. This cautious extension is not unusual but with rival National Bank Direct Brokerage also offering up a promotion that runs into 2019, it is unlikely Desjardins Online Brokerage will enter the new year without a compelling deal for DIY investors.

New Offers

*Updated Dec. 21st: TD Direct Investing has launched a new trading commission rebate offer for DIY investors just before the holidays. This tiered trading commission promotion offers rebates ranging from 25 trades to 200 trades for deposits ranging between $15,000 and $100,000+. There is a twist to this offer which we haven’t seen quite often, namely that registration is required to qualify for the offer. To qualify, accounts must be opened before March 1^st, 2019 and commission rebates apply to trades between the time of account opening and July 1^st, 2019. See table below for more information. *

Not only do we have a new offer in the Robo-advisor/digital-advice segment, it happens to be from a new player in the space. RBC’s InvestEase platform officially went public and kicked off with a waiver of management fee (normally 0.5%) until October 31, 2019 with no cap on the amount of assets invested. With Questrade’s recent drop in management fee, the competition for investor assets is intensifying and a new entrant into the passive investing space with discount of this magnitude will get the attention of online investors (and competitors).

Discount Brokerage Deals

Cash Back/Free Trade/Product Offer Promotions
Referral Promotions
Transfer Fee Promotions
Contests & Other Offers
Digital Advice + Roboadvisor Promotions

Cash Back/Free Trade/Product Offer Promotions

Company	Brief Description	Minimum Deposit Amount	Commission/Cash Offer/Promotion Type	Time Limit to Use Commission/Cash Offer	Details Link	Deadline
	A Sparx Trading exclusive offer! Use the promo code “Sparx Trading” when signing up for a new account with Jitneytrade and receive access to their preferred pricing package.	n/a	Discounted Commission Rates	none	For more details click here	none
	Open and fund a new account (TFSA, Margin or RRSP) with at least $1,000 and you may be eligible to receive $88 in commission credits (up to 17 commission-free trades). Use promo code SPARX88 when signing up. Be sure to read terms and conditions carefully.	$1,000	$88 commission credit	60 days	Access this offer by clicking here: $88 commission-credit offer . For full terms and conditions, click here.	none
	Open and fund a new account (TFSA, Margin or RRSP) with at least $1,000 and you may be eligible to receive 5 commission-free trades. Use promo code 5FREETRADES when signing up. Be sure to read terms and conditions carefully.	$1,000	5 commission-free trades	60 days	5 commission-free trade offer	December 31, 2018
	Open and fund a new account with at least $5,000 at National Bank Direct Brokerage and you may be eligible to receive up to 50 commission free equity trades, which are good for up to one year. Use promo code: FREE50 when applying. Be sure to read offer terms and conditions for full details.	$5,000	50 commission-free trades	12 months	National Bank Direct Brokerage 50 Free Trade Offer	April 30, 2019
	Open a new account or fund an existing account with A) $10,000; B) $25,000; C) $50,000; D) $100,000 E) $250,000; F) $500,000 or G) $1M+ and you may be eligible to receive either A)20; B) 50; C) 100; D) 200; or E), F), G) 300 commission free trades; or B) $100; C) $200; D) $500; E) $800; F) $1100 or G) $1500. Use promo code 19CA for the cash back or 19FT for the free trades offers. Be sure to read the terms and conditions for full details.	A) $10,000 B) $25,000 C) $50,000 D) $100,000 E) $250,000 F) $500,000 G) $1M+	For cash back: A) $0 B) $100 C) $200 D) $500 E) $800 F) $1100 G) $1500 For commission-free trades: A) 20 B) 50 C) 100 D) 200 E) 300 F) 300 G) 300	For cash back: Cash will be deposited by July, 2019. For commission free trades: 120 days to use trades from date of account funding.	iTRADE commission-free trade + cash back offer	March 31, 2019
	Desjardins Online Brokerage is offering new clients 1% of assets transferred into the new account in the form of commission credits (to a maximum value of $1,000). Minimum qualifying deposit is $10,000. To qualify, individuals will have to call 1-866-873-7103 and mention promo code DisnatTransfer or email: [email protected]. See details link for more info.	$10,000	1% of assets transferred in the form of commission-credits (max credits: $1,000)	6 months	Disnat 1% Commission Credit Promo	December 31, 2018
	Open a new qualifying TD Direct Investing account by March 1, 2019 with a minimum deposit of A) $15,000; B) $25,000; C) $50,000 or D) $100,000+ and you may be eligible to receive commission rebates for A) 25; B) 50; C) 100 or D) 200 trades. To qualify online, individuals must register here and open the account by March 1, 2019. See terms and conditions for full details.	A) $15,000 B) $25,000 C) $50,000 D) $100,000+	A) 25 B) 50 C) 100 D) 200	Trades made prior to July 1, 2019 will be eligible for rebate.	TD Direct Investing Winter Promotion	March 1, 2019
	Open and fund a new qualifying account with CIBC Investor’s Edge with a deposit of at least A) $25,000; B) $50,000 or C) $100,00+ and you may be eligible to receive a cash back bonus of A) $100; B) $200 or C) $400. This offer is open to both new and existing clients. Use offer code SPARX18 when opening the account to obtain this offer. Be sure to read full terms and conditions for complete details.	A) $25,000 B) $50,000 C) $100,000	A) $100 B) $200 C) $400	Cash back will be deposited on the week of March 24, 2019 for transfers received by December 31, 2018; transfers received after December 31, 2018 but before May 1, 2019 will receive cash back on the week of July 1, 2019.	CIBC Investor’s Edge Cash Back Promo	March 24, 2019
	Open and fund a new qualifying account with at least $25,000 and you may qualify for one month of unlimited commission-free trades and up to one month free of an advanced data package. Use promo code ADVANTAGE14 when opening a new account. Be sure to read terms and conditions for full details.	$25,000	commission-free trades for 1 month + 1 month of advanced data.	1 month	Active Trader Program	December 31, 2018
	Open a new account or fund an existing account at BMO InvestorLine with new assets worth at least A) $50,000; B) $200,000; C) $400,000 or D) $600,000+ and you may be eligible to receive 30 commission-free equity trades AND a cash back reward of up to A) $100; B) $300; C) $600 or D) $1000. Use promo code SPARXCASH when registering to qualify. Be sure to read full terms and conditions.	A) $50,000 B) $200,000 C) $400,000 D) $600,000+	30 commission-free equity trades plus: A) $100 B) $300 C) $600 D) $1000	commission-free equity trades can be used in February & March of 2019. Cash back will be deposited the week of July 15, 2019.	BMO InvestorLine Fall 2018 Campaign	January 2, 2019
Expired Offers
Last Updated: Dec. 21, 2018 16:00 PT

Referral Promotions

Company	Brief Description	Minimum Deposit Amount	Incentive Structure	Time Limit to Use Commission/Cash Offer Deposit	Details Link	Deadline
	Refer a friend to Questrade and when they open an account you receive $25 cash back and they receive either A) $25; B) $50; C) $75; D) $100; or E) $250 depending on the amount deposited amount. Enter code: 476104302388759 during account sign up to qualify. Be sure to read the terms and conditions for eligibility and additional bonus payment structure and minimum balance requirements.	A) $1,000 B) $10,000 C) $25,000 D) $50,000 E) $100,000+	$25 cash back (for referrer per referral; $50 bonus cash back for every 3rd referral) For referred individuals: A) $25 cash back B) $50 cash back C) $75 cash back D) $100 cash back E) $250 cash back	Cash deposited into Questrade billing account within 7 days after funding period ends (90 days)	Refer a friend terms and conditions Code Number: 476104302388759	none
	If you (an existing Qtrade Investor client) refer a new client to Qtrade Investor and they open an account with at least $1,000 the referrer and the referee may both be eligible to receive $25 cash. See terms and conditions for full details.	$1,000	$25 cash back (for both referrer and referee)	Cash deposited at the end of the month in which referee’s account funded	Refer A Friend to Qtrade Investor	none
	If you refer a friend/family member who is not already a Scotia iTRADE account holder to them, both you and your friend get a bonus of either cash or free trades. You have to use the referral form to pass along your info as well as your friend/family members’ contact info in order to qualify. There are lots of details/conditions to this deal so be sure to read the details link.	A) $10,000 B) $50,000+	A) You(referrer): $50 or 10 free trades; Your “Friend”: $50 or 10 free trades (max total value:$99.90) B) You(referrer): $100 cash or 50 free trades; Your “Friend”: $100 cash or 50 free trades (max total value: $499.50)	60 days	Refer A Friend to Scotia iTrade	tbd
	If you (an existing BMO InvestorLine client) refer a new client to BMO InvestorLine and they open an account with at least $5,000 the referrer and the referee may both be eligible to receive $50 cash. To qualify the referee must use the email of the referrer that is linked to their BMO InvestorLine account. See terms and conditions for full details.	$5,000	You(referrer): $50; Your Friend(referee): $50	Payout occurs 45 days after minimum 90 day holding period (subject to conditions).	BMO InvestorLine Refer-a-Friend	January 2, 2019
Expired Offers
Last Updated: Dec. 1, 2018 22:55 PT

Transfer Fee Promotions

Company	Brief Description	Maximum Transfer Fee Coverage Amount	Minimum Deposit Amount for Transfer Fee Eligibility	Details Link	Deadline
	Transfer $15,000 or more into a new HSBC InvestDirect account and you may be eligible to have up to $152.55 in transfer fees covered.	$152.55	$15,000	Confirmed via email contact with HSBC InvestDirect Rep. Contact client service for more information.	none
	Transfer $15,000 or more to Qtrade Investor from another brokerage and Qtrade Investor may cover up to $150 in transfer fees. See terms and conditions for more details.	$150	$15,000	Transfer Fee Rebate	none
	Transfer $15,000 or more to RBC Direct Investing and they will pay up to $135 in transfer fees.	$135	$15,000	Transfer Fee Rebate Details	none
	Transfer $20,000 or more to a National Bank Direct Brokerage account and they will pay up to $135 plus taxes in transfer fees.	$135	$20,000	Transfer Fee Rebate	none
	Move your brokerage account to Questrade and they’ll cover the transfer-out fee up to $150.	$150	$25,000	Transfer Fee Promo	none
	Transfer at least $25,000 or more in new assets to TD Direct Investing when opening a new account and you may qualify to have transfer fees reimbursed up to $150. Be sure to contact TD Direct Investing for further details.	$150	$25,000	Contact client service for more information (1-800-465-5463).	none
	Transfer $25,000 or more into a CIBC Investor’s Edge account and they will reimburse up to $135 in brokerage transfer fees. Clients must call customer service to request rebate after transfer made.	$135	$25,000	Confirmed with reps. Contact client service for more information (1-800-567-3343).	none
	Desjardins Online Brokerage is offering up to $150 to cover the cost of transfer fees from another institution. To be eligible, new/existing clients need to deposit $50,000 into a Desjardins Online Brokerage account. You’ll have to call 1-866-873-7103 and mention promo code DisnatTransfer. See details link for more info.	$150	$50,000	Disnat 1% Commission Credit Promo	December 31, 2018
	Open a new qualifying account with BMO InvestorLine or fund a qualifying existing account, by transferring in at least $200,000+ in net new assets and you may be eligible to have transfer fees covered up to $200. Use promo code SPARXCASH when signing up. Be sure to read the terms and conditions for more details on the offer.	$200	$200,000	BMO InvestorLine Summer 2018 Campaign	September 3, 2018
Expired Offers
Last Updated: Dec. 1, 2018 14:00 PT

Other Promotions

Company	Brief Description	Minimum Deposit Amount Required	Details Link	Deadline
	Desjardins Online Brokerage, in conjunction with MoneyTalks, is offering 3 months of the “Inside Edge” investor information service to Desjardins Online Brokerage clients. Use promo code DESJ2016 during checkout to qualify. Be sure to read full terms and conditions for more information.	n/a	MoneyTalks Inside Edge Discount	none
	Desjardins Online Brokerage is offering $50 in commission credits for new Disnat Classic clients depositing at least $1,000. See terms and conditions for full details.	$1,000	Broker@ge 18-30 Promotion	none
	Scotiabank StartRight customers can receive 10 commission-free trades when investing $1,000 or more in a new Scotia iTrade account. Trades are good for use for up to 1 year from the date the account is funded. Use promo code SRPE15 when applying (in English) or SRPF15 when applying in French. Be sure to read full terms and conditions for full details.	$1,000	StartRight Free Trade offer	none
	Open and fund a new qualifying account with at least $5,000 at RBC Direct Investing and you may be eligible to receive up to 20 commission-free trades, which are good for up to one year. Use promo code MDFT8 to qualify. This promotion is being marketed towards healthcare workers, so be sure to review terms and conditions or speak to an RBC Direct Investing representative for full details.	$5,000	RBC Direct Investing 20 Free Trade Offer	Feb. 28, 2019
Expired Offers
Last Updated: Dec. 1, 2018 14:00PT

Digital Advice + Roboadvisor Promotions

Robo-advisor / Digital advisor	Offer Type	Offer Description	Min. Deposit	Reward / Promotion	Promo Code	Expiry Date	Link
	Discounted Management	Open and fund a new Questrade Portfolio IQ account with a deposit of at least $1,000 and the first month of management will be free. For more information on Portfolio IQ, click the product link.	$1,000	1st month no management fees	KDKFNBBC	None	Questrade Portfolio IQ Promo Offer
	Cash Back	Open and fund a new or existing SmartFolio account with at least $1,000 and you could receive 0.5% cash back up to $1000. Use promo code PROMO1000 when opening a new account. See terms and conditions for full details. This offer can be combined with the refer-a-friend promotion.	$1,000	0.5% cash back to a maximum of $1000.	PROMO1000	January 2, 2019	SmartFolio Cash Back Promo
	Discounted Management	Open a new account with BMO SmartFolio and receive one year of management of up to $15,000 free. See offer terms and conditions for more details.	$1,000	1 year no management fees	STSF	April 30, 2019	SmartFolio New Account Promotion
	Cash Back – Referral	BMO SmartFolio clients will receive $50 cash back for every friend or family member who opens and funds a new SmartFolio account. Friends and family referred to SmartFolio will receive $50 cash back for opening and funding an account, plus automatic enrollment into SmartFolio’s mass offer in market at the time. See offer terms and conditions for more details.	$1,000	$50 cash back (referrer) $50 cash back (referee)	Unique link generated from SmartFolio required.	None	SmartFolio Website
	Discounted Management	Open a new account with RBC InvestEase and the standard management fee will be waived until October 31, 2019. See offer terms and conditions for full details.	$1,000	No management fees until October 31, 2019	None	March 31, 2019	RBC InvestEase Pricing Details
	Transfer Fee Coverage	Transfer at least $25,000 into Virtual Wealth when opening a new account and you may be eligible to have up to $150 in transfer fees covered by Virtual Wealth.	$25,000	up to $150 in transfer fees covered	None	None	Contact customer service directly for more information.
Last Updated: Dec. 1, 2018 14:00 PT

Posted on November 16, 2018 by user — Leave a comment

Discount Brokerage Weekly Roundup – November 16, 2018

There’s always two sides to a market. While oil prices continue to run out of gas, people are lining up at Tesla dealerships in Norway. Stock markets are always trying to figure out where the next big opportunity will come from and not unlike the online brokerages that enable investors to trade those markets, sometimes the waters can be choppy when trying to figure out a direction.

In this edition of the roundup, we turn the spotlight onto a recent new deal launched by a bank-owned online brokerage and the impact it could have on investors as well as other online brokerages in Canada. From there we look at a long-awaited security feature that went live at another Canadian brokerage and highlight how one online brokerage is taking the lead in investor education going digital. As always, be sure to check out the latest tweets and forum posts from DIY investors this past week.

Big Deals Keep on Turning

After a few months on the deals and promotions sidelines, Scotia iTRADE jumped back into the mix this week with a new promotion offering DIY investors either up to $1500 cash back or up to 300 commission-free trades.

Unlike many of Scotia iTRADE’s previous offers, and split commission-free trade or cash back offers generally, this latest offer from Scotia iTRADE shows that online brokerages can get creative with how they structure promotional offers as they offer a surprising versatility to work with.

In this case, eligibility for commission-free trades starts at deposit levels of $10,000 and goes all the way up to $1M+. For the cashback offer, however, the minimum deposit required to qualify for the $100 base tier is $25,000. The funding requirements and associated rewards are summarized in the table below.

There’s also another interesting feature on the commission-free trade side that shows up for deposits of $250K or more. At this deposit level and higher, the maximum number of free trades an individual can receive is 300. Capping the number of free trades at 300 is an interesting decision seeing as how there is no incentive for anyone who brings in more money to get more free trades.

Of course, with all promotional offers it’s important to read the fine print – and in this case, the very fine print on the terms and conditions state that the window of time to use the commission-free trades is 120 days or about four months. This might help to explain why offering more than 300 commission-free trades might not be that ‘valuable’ to most clients since only a very active trader could possibly use up this offer.

Scotia iTRADE’s latest offer appears to provide a little something for a wide range of investors. But how does it stack up against other cashback promotions from other Canadian online brokerages?

The answer to that question can be looked at from two vantage points – on a relative basis as well as on an absolute basis; both of which provide interesting insights for DIY investors looking for extra value when opening an online investing account.

First, on a relative basis, Scotia iTRADE has positioned their cash back promotion quite aggressively compared to the other two bank-owned online brokerages who have publicly available cash back promotions currently running, BMO InvestorLine and CIBC Investor’s Edge.

According to the table below, Scotia iTRADE appears to be outbidding BMO InvestorLine and CIBC Investor’s Edge on a cash back basis, especially for deposits of $100,000 or greater. It should be stated that BMO InvestorLine’s current offer includes 30 commission-free trades which can be used in February and March of 2019 while Scotia iTRADE and CIBC Investor’s Edge are purely either cash back or commission-free trades.

When weighed against competing offers, Scotia iTRADE’s cash back incentive is more than twice as much as BMO InvestorLine’s at deposits of $250,000 and almost twice as much at the $500,000 deposit level.

On an absolute basis, it is curious that Canadian online brokerages don’t offer the same proportion of cash-back amounts (or even higher amounts) as investors deposit larger asset amounts.

In terms of which deposit tier is the most attractive from Scotia iTRADE’s latest promotion, for example, the highest ROI for cash back is at the $100,000 ($500 works out to 0.5%) deposit tier. At the $1M deposit tier, however, the ROI drops substantially to 0.15%.

At a time when competition for online investors, and in particular their assets, is only increasing, expecting more for less doesn’t seem like a winning strategy. Getting 10 clients at $100,000 a piece is much more expensive (it seems) than 1 client of $1M.

It will be interesting to see how other online brokerages who are not currently running a cash-back offer approach this particular situation. For a bank-owned brokerage looking to step up to the plate, there is clearly an opportunity to offer proportional cash-back incentives that would make for a very compelling offer for deposits greater than $100,000 (assuming the 0.4% or 0.5% rates were matched to that point).

The commission-free trade option of the new Scotia iTRADE offer is also signalling where in the market Scotia iTRADE is looking to compete. Their latest offer is clearly a much pricier proposition than the offer from National Bank Direct Brokerage, whose 50 commission-free trades (which are good for up to one year) for a deposit of $5,000 is in a league of its own against deposits up to $50,000. Even at the $10,000 deposit level, RBC Direct Investing’s offer (which only requires a $5,000 deposit) offers 20 commission-free trades that are good for a year whereas Scotia iTRADE offers up 20 which are good for up to almost four months. That said, for deposits greater than $50,000, Scotia iTRADE sits uncontested with its offer of 100 or more trades.

Scotia iTRADE’s latest offer definitely spices things up between Canadian bank-owned online brokerages and with several other online brokerages still on the sidelines, the end of this year could reveal even more compelling offers for DIY investors heading into the RRSP contribution deadline.

By not creating proportionate incentive offers, the current set of deals might end up creating an unwanted situation – namely without a value-added incentive to add more capital than would be required to qualify for a deal, why would savvy DIY investors do so? Case in point, for DIY investors with a million dollars to move around, splitting their deposit across the three brokerages’ offers instead of pooling it with one would generate a reward bonus of $2200. Combining these offers with a refer-a-friend offer which is possible at both Scotia iTRADE and BMO InvestorLine means that the total cash back obtained could reach $2350 for a total deposit of $950,000.

The bottom line for DIY investors is that there is additional value that can be asked for when signing up for a new online brokerage account. If an online brokerage is willing to compete for greater share of wallet with investors, it appears they are going to have to start opening their own wallets a bit wider.

Questrade Launches Two Factor Authentication, Finally

For anyone who follows the minutia of the Canadian online brokerage, this week has finally brought to an end a very, very, long, public and sometimes dramatic saga to have two-factor authentication enabled for Questrade accounts.

A quick Google search of Questrade and two factor authentication (2FA) turns up a rich trove of entertaining reading which documents the ongoing “wait and see”.

As seen by the sheer number of comments and upvotes on reddit’s personal finance Canada reddit (58 comments and 178 upvotes at the time of writing) this was an itch waiting to be scratched. To help address this spike in the conversation about Questrade, once again the Questrade support account was present and leaving comments in the discussion on the reddit thread.

Questrade’s new 2FA feature enables users to verify access to their online trading account via SMS or email, as well as via password adding an extra layer of security to the login process. While the choice to use SMS is itself not without controversy (again, see the latest reddit thread for this) the consensus appears to be gratitude (and relief) that this feature is in place.

Attendance Optional: TD Direct Investing Takes Options Education Day Digital

The digitization of investor education continues and this past week, something very interesting happened as TD Direct Investing became the title sponsor of the digital version of Options Education Day.

Earlier this month, the traditional ‘in person’ version of the event took place in Montreal with four online brokerages sponsoring this event, however the tweet shown below from TD Direct Investing shows that TD Direct Investing has managed to be the first sponsor of the digital event and the solo sponsor.

Since TD Direct Investing has been holding webinar-style investor education events for several years, this is a uniquely appropriate fit for them to be hosting/sponsoring. On a number of strategic levels, this helps TD Direct Investing get in front of its competitors and gain exposure in a product segment (options) that many online brokerages are hoping to have their client base start trading.

Given the complexity of options trading relative to ‘plain old’ stocks and ETFs, the biggest hurdles for investors are sufficient understanding of and confidence in trading options, so naturally educational content is going to be critical to supporting beginner and intermediate options traders.

This latest move by TD Direct Investing shows that the Canadian online brokerage space is still dynamic and with downward pressure on commission pricing on the horizon, it may be a sign that online brokerages will push even further into making investing make sense.

Discount Brokerage Tweets of the Week

Discount Brokerage Tweets – Curated tweets by SparxTrading

From the Forums

Slow Jam

It’s safe to say there are a few hoops to jump through when you’re trying to get started with investing. This unhappy DIY investor took to the Personal Finance Canada Forum this week to ask whether the many bumps in the road of slow progress with their chosen bank were just teething problems or a sign of things to come. See what advice was offered in the forums here.

Side Effects

One new investor posted an interesting question to the Personal Finance Canada forum this week. With the rise of robo-advisors, they outlined their proposed plan – wondering if there is room for self-directed investing on the side and how would this play out with potential market downturns. Read the discussion here.

Into the Close

Nobody is happier than oil prices that the weekend is finally here – just in time for Black Friday. Not only is this the time of year that folks are out bargain hunting for all sorts of things, but it is also a great opportunity for investors to take advantage of tax loss selling to potentially pick up some portfolio bargains. Whatever you’re shopping for this weekend, stay warm and have fun!

Posted on November 9, 2018 by user — Leave a comment

Discount Brokerage Weekly Roundup – November 9, 2018

Midterms are finally over. It’s a phrase that university students and now most of the world are glad to hear. If there’s one thing that both market and political pundits are obsessed with, its speculation. That said, even though the stock market acts like a big voting machine, the favourite candidate of the market is always growth-focused.

In this edition of the roundup, we take a look at the zeitgeist – or spirit of the times – for online investing in Canada. Kicking things off, we start with a look at a slow-moving trend towards socially responsible investing and how there may be a catalyst for online brokerages to quickly adopt and support this style of investment. And, speaking of support, the next story in this week’s roundup looks at a very interesting snapshot of an interaction with customer support that showcases what life is like for a DIY investor actively trading a hot sector. As usual, we’ve got the latest chatter about online brokerages from Twitter and from the DIY investor forums.

Looking for a Win-Win

Trying to figure out “what’s next” taps into our natural human desire for certainty. In that way markets of all sizes are not that different than the people that comprise them. In the case of major financial service providers such as discount brokerages and robo-advisors, they too would like to have some certainty (even if its just less uncertainty) when it comes to figuring out what features or products their rapidly evolving client base will tap into next.

The good news, is that there may already be a hint of what online investors want and what service providers are gearing up to provide.

One interesting example of a trend that appears to be gathering momentum in the Canadian online investing space – both at online brokerages as well as with digital or robo-advisors – is socially responsible investing (SRI). And, over the past several months, we’ve started to observe a few more important names in the online brokerage space start to deploy some kind SRI-related product offering to their client base.

Within the discount brokerage space, one of the biggest (and perhaps earliest) firms to get behind the socially responsible investing theme for DIY investors was Scotia iTRADE. In early 2017, Scotia iTRADE launched their socially responsible investing tool that enabled DIY investors to research and analyze companies based on their environmental, social and governance (ESG) profiles.

Fast forward to the latter half of 2018 and socially responsible investing has now found its way into two important touchpoints for online investors: the homepage of Desjardins Online Brokerage in the form of Desjardins’ Responsible Investing ETFs; and Questrade’s latest managed portfolio product – Questwealth Portfolios – with a new line of socially responsible investment (SRI) portfolios. Also joining in the SRI space is Interactive Brokers who recently added the ability of traders to use their trading platform, TWS, to scan for ESG factors courtesy of a new integration with Thomson Reuters.

A quick scan of other Canadian discount brokerage sites shows that at this point, the SRI conversation has yet to make it into the spotlight, which means that for the time being there are only a very select group of online brokers who are aligned publicly with ESG or SRI-related themes.

Given the length of time its taken for SRI to take root in the online brokerage space, one might ask whether it is something investors actually want i.e. is there a demand for it? Based on some key data points and some strategy (and speculation), to quote a magic 8 ball, the answer points to yes.

First, and perhaps most importantly, if it matters to millennials, then that ought to be enough to put it on the radar of online brokerages. There are a number of research studies of purchasing habits and expectations of millennials that show that having access to purpose-driven products matters and can differentiate between why they would choose one brand over another.

Secondly, in a world where commission pricing is less of a differentiating factor between online brokerages, what they offer and what they stand for will increasingly influence where the DIY investors of the future place their trades.

Of course, the broader picture for socially responsible investing is also bullish.

A 2018 report from the Responsible Investment Association stated that “Responsible investing now makes up a majority of Canada’s investment industry, as RI assets now account for 50.6% of all Canadian AUM – up from 37.8% two years earlier.” With respect to ETFs from 2015 to 2017, it goes on to state “Assets in exchange-traded funds dedicated to RI have more than doubled over the last two years, from $97.9 million to $240.6 million.”

While Scotia iTRADE tends to be a difficult choice for beginner investors, Questrade – and in particular Questwealth, has a much lower barrier to entry to open an account and to ease into SRI investing. Similarly, popular roboadvisor Wealthsimple also offers up easily accessible socially responsible investing options for investors.

For an online investor who wants to “do good” with their investing dollar (and stretch that dollar as far as possible), they can purchase one of many SRI ETFs through any online brokerage, and if they choose to do so through Questrade’s online brokerage or National Bank Direct Brokerage, they can do so while potentially not incurring trading commission fees to purchase these.

Although it has taken quite a bit of time for socially responsible investing to find its way into the spotlight at Canadian online brokerages, the latest moves by Desjardins and Questrade appear to help serve as a catalyst for broader adoption of SRI. The move by Interactive Brokers also opens this style of investment strategy up to more active traders.

Fundamentally, the data is clearly pointing to market demand for consumers wanting to do good and to do business with brands that are purpose-driven. As such, it will be interesting to see which Canadian brokerages also jump into the SRI pool in terms of content as well as products or incentive offers. There’s clearly a win-win-win for DIY investors as well as the online brokerages and of course, the planet as a whole.

Trading Documentation

With so much happening in terms of feature development or deployment at online brokerages here in Canada and the US, there was one fascinating story that we didn’t get the chance to highlight last week.

One of the more interesting realities of the world in 2018 is the impact of social media. While celebrities, such as Dwayne ‘The Rock’ Johnson can command 120 million followers on Instagram, there are examples of the reach ordinary people have too. Case in point, an Instagram post in March 2018 by Judith Kasiama highlighted a lack of diversity in the popular outdoor brand Mountain Equipment Coop’s marketing and advertising campaigns. That one Instagram post then became a catalyst for change in the way in which MEC represents its clients in their marketing and advertising.

According to a U.S. national parks study, only 7 percent of black folks visit national parks. While 78 percent of all parks visitors are white. There seems to be a narrative that BIPOC don’t enjoy the outdoor compare to their white friends. This is not rooted in actual reality but a myth perpetuated by marketing that caters to predominately white audience. If you don’t believe, check out companies such as @mec, @arcteryx @arcteryxcanada @hellyhansen who fail to diversify their adds. Painting a narrative that people like me don’t enjoy the outdoors. I love nature and spending time outside! I hope these companies can diversify their adds. Sadly I couldn’t find any studies in Canada. #truthfultuesday Pc: @neverbadtimeforchanges

A post shared by Juju Milay (@jujumil) on Mar 6, 2018 at 3:38pm PST

Having covered what gets said about Canadian online brokerages on social media (and Twitter in particular) over the past four years, it was a tweet that contained a YouTube video last week that caught our attention.

In the following video there is a YouTuber Richard De Sousa from RichTV Live who also is an active trader who documents his frustration and interaction with TD Direct Investing’s client service representative for almost a solid 15 minutes.

This video is fascinating on so many levels. From the consequences of UX decisions in trading platforms to the kinds of communications scenarios that online brokerages have to be prepared for, being any brand in 2018 means being subject to the very public scrutiny that takes place on social media. Mix in an individual with a substantial subscriber base and an incredibly impactful medium like video, and you have what could be a volatile situation.

So why is it worth watching almost 15 minutes of a customer service call? For starters, because it is possible.

Often times there are only angry rants that are summarized in tweet format or in long walls of text in forums or on Facebook. In this case, even though only a portion of the total call is shown, it offers a unique vantage point into the world of DIY investing and what the experience of talking to a rep at TD Direct Investing is like.

Another interesting angle to this video is that for many DIY investors, there is a lot of DIY learning that comes as a result of trial and error as well as from talking to customer service reps. In this case the trader in the video discovered what was essentially a “problem” with the way in which prices that were longer than 2 decimal places were being displayed. The trader learned the hard way that there can be disparities and surprising blindspots when executing a trade – such as getting the detailed information on the exact price of an order fill. Those blindspots can also be internal – without knowing where on a platform to get detailed information on an order fill, for example, the interpretation of events that something went ‘wrong’ is more likely.

This last point highlights the impact of the importance of user experience testing.

As we referenced last week in the roll out of National Bank Direct Brokerage’s website, there can be bugs or oversight of user issues when a piece of technology rolls out (note that National Bank Direct Brokerage has tidied up those issues we flagged last week) however those bugs can result in customer service agents left dealing with irritated (and valuable) clients for large chunks of time. Clearly there’s a business value to doing more time testing.

A third interesting observation of this interaction is that it captured the professionalism of the representative. Yes, the call started with an irate customer however it ended with a conversation and the client stating their general satisfaction with TDDI. Like volatile stocks, so too are the emotions that active traders experience and bring with them onto phone interactions. Being a front-line service representative is no small feat.

Finally, in terms of zeitgeist, the latest enthusiasm for cannabis (and crypto) stocks has gone beyond just traditional investor forums and made the leap into channels like YouTube where it is now easier than ever to ‘watch’ in real time people trade the market. For a generation of investors (and future investors) that are very familiar with watching how-to’s or consuming content on YouTube, this video showcases how relatively simple it is for anyone passionate enough about what they’re doing to chronicle it online and build an audience.

Discount Brokerage Tweets of the Week

Discount Brokerage Tweets – Curated tweets by SparxTrading

From the Forums

Money across the Miles

A long-term former resident of BC asked the Personal Finance Canada forum this week about options for foreign currency investment in their TFSA. Find out how this tricky request was answered with lots of help from the reddit forum here.

How Safe is a GIC?

It’s always good to learn from the mistakes of others. On that note, this forum user caused a number of responses in this post on the Personal Finance Canada forum on the topic of safety and reliability of GIC’s within large banks. It begs the questions, is anything ever really guaranteed? Check out the advice from the thread here.

Into the Close

That does it for another wild week. In all of the hustle and bustle, please take a few moments to remember and pay tribute to the brave men and women who have made the ultimate sacrifice and for those currently serving our country. Have a wonderful weekend.