Tag: Interactive Brokers

Interactive Brokers

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Discount Brokerage Weekly Roundup – August 5, 2016

Citius, Altius, Fortius – the Latin version of the motto of the Olympics which translates into faster, higher, stronger – seems to be an appropriate jumping off point for this week’s roundup, especially as the US stock markets hit new ‘personal bests.’ As with the Olympic games in Brazil, competition between Canadian discount brokerages is quite fierce – which definitely forces brokerages to step up their game.

This week’s roundup features an interesting review of one of the areas that Canadian discount brokerages continue to battle it out with one another and what that means for DIY investors and the industry as a whole. Next, we take a look at one online broker that may have finally stumbled after putting up strong performance numbers for many quarters in a row. From there we take a look at the chatter from investors on social media and in the investment forums.

Deal Pendulum

Like an intraday reversal, this month’s promotions and deals from Canadian brokerages appeared to show a bit of a pullback at the start of August but have inched up to show signs of coming back to life now that we’re a week in.

An extension of BMO InvestorLine’s summer promotion, an investor data partnership offer from Desjardins Online Brokerage and another contest from Virtual Brokers (this time to celebrate their 7th anniversary) helped to offset the expiring offers from Scotia iTRADE and Virtual Brokers at the end of July and brings the total number of advertised offers we’re tracking to 23.

Virtual Brokers’ choice to go with a contest offer was also in line with its last set of offers, which were also contests. In this case, their latest offer is a bit more engaging requiring individuals to hunt around the VB website in order to get a unique link that they can then enter the contest with.

A quick overview of offers shows that transfer offers remain the most popular, but contest/other offers appear to be gaining ground, especially over and above the cash back or commission-free trade promotions.

Of the several interesting developments this month, one of the more notable observations is that Desjardins Online Brokerage has crept up to four active offers, the same as long-time leader in this space Questrade. Last month it was Scotia iTRADE that mounted a challenge to top Questrade however with the expiry of iTRADE’s “TSX shopping spree” contest along with the accompanying transfer fee coverage offer, Scotia iTRADE now has two active offers in play.

Another interesting observation about the deals/promotion space is that there appears to be a relatively low number of referral offers.  In an industry where competing for new clients and growing an account base is so important, referral bonuses not only keep the costs of acquiring new clients low but they also signal, albeit indirectly, that a discount brokerage believes that their clients will find reasons beyond the financial incentive to endorse the company to their friends/family or colleagues.

Finally, it is also curious to observe that brokerages are not using their cash-back promotion structure even though brokerages are willing to extend coverage of transfer fees – effectively paying for clients. The paradox is that new clients, who don’t require complicated migration of holdings, are actually less expensive, and yet they are not the ones being offered an equivalent cash-back or commission credit incentive.

For DIY investors, although the choice of promotional offers has certainly thinned since the spring, the fundamental picture looks good for incentives to grow. There are more brokerages than there are clients rushing out to open a DIY investing account and brokerages are going to have to get creative to stay within budget while also attracting and retaining new clients.

With US markets hitting new all-time highs, the roll-out of CRM2 and Canadian investor sentiment ramping up, the winds are blowing in favour of online brokerages getting creative with their marketing. On the other hand, given the size of the Canadian pool of DIY investors, the opportunity to grow will largely go to the brokerage that moves the fastest and boldest.

Hitting the Hurdle

Even the best runners in the world occasionally stumble.  For the online brokerage space, Interactive Brokers has been fortunate enough to post strong metrics for so long that the recent announcement of their July performance numbers rattled investors in the stock (IBKR) and revealed an interesting angle on the DIY investing market.

First the stats. While Interactive Brokers continued to grow their account base – now at a whopping 360,000 (and up 1% over the previous month), what those clients were doing (or not doing) is what led to more than a few eyebrows being raised.

For the month of July, trading volume through Interactive Brokers fell 8% year-over-year and 6% month-over-month to 602,000 trades per day. In addition, the number of options contracts were down about 29% compared to a year ago and down 12% compared to June. Finally, on a year-over-year basis, margin lending was down 12% to $15.9B (USD) but up slightly (6%) compared to last month.

Stepping back from the numbers, it is interesting to reflect on what might be at play.

On the one hand with more accounts there should be a greater likelihood that trading, or more specifically, that trading revenue increased. That was not the case here, however, where there were more Interactive Brokers clients but fewer trades being made. Could this be a signal that IB is now attracting a slightly less active segment (or less profitable) client type and thus becoming more “mainstream?” While it is difficult to say for sure, another possible explanation is that traders are finding less to trade and are somewhat uncertain as to what the near term market direction will be (read: US elections) so they’re stepping back.

The next 100 days will be telling as to whether or not the US presidential race will introduce some major volatility into the markets.

With more clients signing on to IB, there are likely more traders waiting for that volatility to show up in force to find some interesting trading opportunities – something that bodes well for Interactive Brokers despite the pull back in activity. The lesson for all those who make a living from the markets though is that as much as earnings and performance numbers help to inform decisions, trading at its core is about speculating on future events and right now there are some very crazy possibilities ahead.

Discount Brokerage Tweets of the Week

This week’s tweets featured a good cross-section of interesting positive and negative feedback about Canadian brokerages. Mentioned this week were Questrade, Scotia iTRADE, TD Direct Investing and Virtual Brokers.

From the Forums

Flow of Funds

The less obvious costs of DIY investing are things that all traders should make an effort to find out about.   In this post from reddit, one community member the personal finance Canada group tries to get a better handle on the administration fees associated with moving money into, around or out of Questrade.

In the Red

For many investors learning the ropes of trading sometimes means learning the hard way that some account types let you spend more than you actually have. This post from reddit’s personal finance Canada section provides a good lesson to beginner investors to make sure they understand what kind of account they’re trading with and what happens if they incur a negative balance on the account.

Into the Close

That’s a wrap for this week. The Olympic games are officially underway which means that for most of us, we’ll be watching really fit people exercise on TV. Hopefully the games bring a welcome reprieve from the recent misery and misfortune that has cast a shadow on the games. Best of luck to all the Canadian athletes – bring home the gold!

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Discount Brokerage Weekly Roundup – July 22, 2016

With the activities going on in the US republican convention this week, it was difficult to escape the news cycle that was dominated by the upcoming US elections in November. Alas there are no plagiarized speeches, comb-overs or bad spray tans (at least that we know of) in the online brokerage space. Given the hubbub in the US, it seems fitting that this week we also shine a spotlight on US-based online brokerages as they reported their quarterly earnings and provided a fascinating glimpse behind the curtain of the world of an online brokerage.

In this week’s roundup we take an in-depth look at the recent earnings from the major publicly traded US online brokerages as well as distill out some of the more fascinating talking points from the heads of the brokerages themselves. From there we’ll move to the borderless medium of Twitter to find out what had Canadian DIY investors talking about this week. Finally, we’ll close off the roundup with a few interesting conversation threads from Canadian DIY investors in the Canadian investor forums.

Feel the Earn

This past week, the latest quarterly numbers hit the tape for several of America’s largest publicly-traded discount brokerages. As a group, the four main publicly traded discount brokerages (Charles Schwab, TD Ameritrade, E*Trade Financial and Interactive Brokers) pulled in a combined $3B USD in revenues for the quarter ending June 30th – not a bad haul considering the ultra-low interest rate environment. Looking at these revenue figures, it is clear that they have not stood still waiting for them to rise. Instead, they have changed their model to incorporate everything from extra fees, fee-based advice and even integrated ‘robo-advisor’ products into the mix.

Here are some highlights from the most recent earnings reports.

Profitability

Quarterly income per account brings headline numbers into perspective and also indicates how active each firm’s users are. These stats are displayed below, but the key takeaways are as follows.

Interactive Brokers, despite having doubled their client base over the past five years to 357k clients, still has the lowest number of accounts compared to their peers.  That said, Interactive Brokers is clearly holding its own when it comes to profitability compared to its peers. IB clients on average generated $596 of net income per account. On the other hand, the least profitable per account firm was TD Ameritrade which came in at $34.78 of income per account, however keep in mind Ameritrade has over 6.9M accounts.

Net Income per Client Account at US Online Brokerages Quarter Ending June 2016

DARTs

While all the other US brokerages houses showed mixed results DARTs (daily average revenue trades) wise, TD stood apart from the competition. TD posted the highest DART growth year-over-year, while Schwab had the hardest time quarter over quarter. The chart below displays DARTs for each firm.

Far from being the ‘apocalyptic’ event that many news headlines would have suggested, the Brexit volatility tended to benefit the online brokerages with, according to E*Trade’s CEO, many traders and investors jumping in to purchase securities that had sold off.

% Growth of Daily Average Revenue Trades (DARTs) at US Online Brokerages Quarter Ending June 2016.

Technology & Platform Improvements

All these firms have acknowledged the importance of staying on the cutting edge of technology. As online brokerages, this should come as no surprise. Nonetheless, one of the biggest themes of discussion in company conference calls was the “digital advice” aka robo-advisors.

For example, Schwab released updates to their “Intelligent Portfolios” retirement planning feature. This application uses user generated initial investment, time and income stats to estimate monthly income levels. As the firm puts it, “clients now have more flexibility in setting their desired monthly income and receive suggestions on adjustments to meet their goal.”

E*Trade Financial also reported in on their robo-advisor product line, known as the “Adaptive Portfolio” which launched in June and has attracted $100M in assets under management since debuting the service. This application is E-Trade’s take on targeted asset allocation and automatic rebalancing, a hybrid strategy between completely self-directed and a managed account.

TD Ameritrade also rolled out a “digital upgrade” to their Amerivest service in June which will now enable Ameritrade to compete with its peers in the robo-advisor space. While not a full robo-advisor service just yet, the fully digital platform is forecasted to roll out in the fiscal year 2017.

Interactive Brokers continued to update their hallmark Trader Workstation desktop application. From Interactive Brokers, there was the admission that market making isn’t the business it used to be. After making only $5M this quarter, the lowest amount in the last 96 quarters, the writing is on the wall for this business unit to go out to pasture. It begs the question, if it’s hard for the so-called pros to make money by making markets, how well can individual investors fare?

Overall, despite the low interest rate environment, US online brokerages have managed to weather the storm by getting creative and offering a spectrum of services for investors. The biggest issues to watch over the next several months in the US will be the roll out of Department of Labor (DOL) rules on investor protection as well as the continued ramping up of robo-advisors.

These are two particularly important points for Canadian discount brokerages to monitor as well. The robo-advisor space in Canada is already becoming a crowded field, considering the Canadian market’s size, and so any Canadian discount brokerage contemplating entering into the space (following the lead of the US brokerages) will have to do so quickly and effectively.

The other item for Canadian brokerages to learn from is the role/impact of regulatory reforms (such as CRM2) that will force brokerages to be more efficient and effective in their use of technology. Already technology is clearly where Canadian brokerages, big and small, are trying to get right albeit with varying degrees of success. Throwing in the added pressure to ensure fees are disclosed properly and in a timely fashion means that brokerages might not focus as much on innovating as they do on ensuring they stay within the boundaries of the regulators.

Discount Brokerage Tweets of the Week

Even though there was a lot of heat outside and on Twitter, there was some high praise sent to RBC Direct Investing on their new digital look and feel. Mentioned this week on Twitter were Questrade, RBC Direct Investing, Scotia iTRADE, TD Direct Investing and Virtual Brokers.

From the Forums

Interface Dialogue

RBC Direct Investing rolled out the latest upgrade to their online trading interface. Reactions to the new look and feel were definitely mixed, as seen in this post on RedFlagDeals.com’s forum. Click to learn more about the various reactions and perspectives on whether the new site hit or missed the mark with DIY investors.

Fee-ling Down

One of the perceived advantages of going with the deeper discount brokerages, such as Questrade, is that DIY investors can save quite a bit on commissions. While commission pricing isn’t the only factor to consider, it is an important one. In this post from Canadian Money Forum, one reader got a bit more than they bargained for with ECN fees at Questrade. Click to read more.

Into the Close

That’s a wrap on another wacky week. Despite the dour headlines, markets continue to push higher. Enjoy the ride while it lasts and have a great weekend!

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Discount Brokerage Weekly Roundup – July 15, 2016

Even when the world appears irrational, markets still move to beat of their own drum. Against a backdrop of turbulent headlines, markets in the US have managed to hit new all-time highs. For DIY investors in Canada, however, it is an interesting moment. As stock prices move higher, this will invariably attract investors back into the mix however most Canadian discount brokerages have yet to ramp up their marketing efforts to capture investor interest. Ironically, it seems that the Canadian discount brokerages are also having trouble timing the market.

In this week’s roundup we take a look at the clues about current DIY investor sentiment that were revealed by one US online brokerage and what that might mean for brokerages heading into earnings season. Next we take a look at one major bank-owned discount brokerage that took a bold move forward in the social media space. From there we’ll recap what investors were talking about on Twitter and in the investor forums.

Sentimental Value

It takes two to tango and also to make a market. In the case of the latter, it’s an ongoing debate between those who think buying is smarter and those who think selling is. One US-based online brokerage, E*TRADE Financial, released the results of its regular survey of ‘experienced investors’ which showed that there many shades of grey between the lines separating buyer from seller.

While not the most scientific of approaches, there was an interesting portrait of the DIY investor that could be painted based on looking at the ‘big picture’ of the data.

For example, it appears that when it comes to trading and markets, most investors associate their sentiment about the markets with the movie title “Dazed and Confused”.  Although this number surged to 40% for Q3 of 2016 (up from 31% in Q2 of 2016), the fact that it has consistently been the top answer since Q3 2015 implies that a fair portion of experienced investors feel this way most of the time.

Another interesting observation is that most of these experienced investors would recommend individual stocks as the best option for friends/family thinking of getting into the markets at this moment. Remarkably, after stocks, equity mutual funds were the most popular recommendation rather than their lower priced counterparts, ETFs. That said, there has been a growing number of investors who seem to think that bonds would make a good investment to get into. When lined up against what’s been happening in the world and with a US election coming in November, this seems to imply that traders have been positioning for the “fear trade” for quite some time.

On the business side for discount brokerages, whether this forecast translates into more or less trading has real consequences. Next week, another US-based online brokerage, Interactive Brokers, will report its quarterly earnings. With markets hitting new all-time highs, volatility from the Brexit vote as well as other election related uncertainty, it will be interesting to see whether the fear of missing out trumps the fear of loss at least for another quarter.

Wanna Chat?

For those who still think that social media is all hype, selfies and food pics, any recent footage from major news events or articles writing about them probably contain or are based on content from social media. Donald Trump also took to Twitter to announce his running mate for Vice President for what it’s worth.

This past week, TD Direct Investing took the bold step of launching a DIY investing Q&A on Twitter that went reasonably well. It was a definite gamble from the big green given the amount of flack it has been catching from the intermittent (but unfortunately too frequent) outages from its flagship trading platform WebBroker. Nonetheless the social experiment was a success in that there were a number of influential Canadian personal finance bloggers/personalities fielding interesting questions about investing (and also because TD emerged relatively unscathed).

We’ve captured the 350+ tweets that were exchanged over the course of the session and presented them below for anyone interested in reviewing the conversation.

Here are the 10 topics that were covered:

  1. Why should someone tackle DIY investing? Is the juice worth the squeeze?
  2. What mistakes did everyone make when they first started DIY investing? What should 1st timers be aware of?
  3. Honestly, how hard is it really to DIY invest? How much reading and math do you have to do?
  4. Where should you get started when it comes to making your first trade?
  5. When is the best time to buy stocks and then sell them?
  6. If you have debt, should you be investing?
  7. How are you investing? In an RRSP, TFSA or other?
  8. Any tips on what to invest in if you want to grow a housing down payment ASAP?
  9. If the market is down in Canada, should you wait to invest until times are better?
  10. What tools do you use to make it easier to build your confidence as an investor?

Overall the chat was an informative session that offered bite-sized pieces of insight into the world of DIY investing. Thematically it appeared that “slow and steady” was the central message of the talk.

It was clear that there were lots of opinions from the various financial bloggers in attendance and it was encouraging to see that at least some individual investors were participating in the conversation too. With most things personal finance, however, keeping the responses brief but informative was a challenge, especially when some of the questions take some length to explain fully. Nonetheless, there were lots of thanks being passed around for the useful information and for the opportunity to bounce questions off the Canadian personal finance community.

At one point, the #DIYInvesting hashtag was noted as “trending” in Canada indicating that this topic floated to upper layers of what was being discussed in Canada at the time the Twitter chat was happening.

Strategically, this was also a very interesting move for TD Direct Investing for several reasons. First, they were able to score some air time by having multiple participants providing answers and participating in the conversation. In fact, this was a great move by TD Direct Investing to change the conversation away from the issues plaguing WebBroker into something more positive and controlled that scores points with prospective and existing customers.

Another reason this was such a strategic win for TD Direct Investing is because they managed to dominate the conversation on the hashtag #DIYInvesting. One of TD Direct Investing’s direct competitors, Scotia iTRADE has also been using this hashtag as part of their marketing efforts however as was clearly seen over the course of the Twitter chat, there were no references to Scotia iTRADE (or any other brokerages). This is not to say that other brokerages can’t or won’t piggy back on the greater awareness of the #DIYInvesting handle, but there is definitely some ground that TD Direct Investing managed to gain at the expense of other brokerages’ attempts to create a conversation around DIY investing.

TD Direct Investing has come a long way on Twitter despite them having their own handle for a relatively short amount of time. For other Canadian discount brokerages who are contemplating how to compete in the digital landscape, this latest move by TD Direct Investing should raise some eyebrows and force everyone else to step up their game. #ShouldBeFun

Discount Brokerage Tweets of the Week

Technology on the fritz seemed to be yet another theme of why DIY investors reach out to online brokerages via Twitter. Could be the massive heat wave in Toronto that got tempers a little shorter than usual. Mentioned this week were Qtrade Investor, Questrade, RBC Direct Investing, Scotia iTRADE, TD Direct Investing and Virtual Brokers.

 

From the Forums

Getting to Know You

For anyone signing up for an online trading account, one of the questions that inevitably comes up is how much trading experience you might have. In this post from reddit’s Personal Finance Canada section, one user was curious as to why that happens.

Wrong Turn

Transferring from one brokerage to another involves quite a bit of paperwork, a bunch of patience and a whole lot of trust that things will go smoothly. Unfortunately for one reddit user, their experience in transferring an RRSP account into Questrade did not go as planned. In this post, find out what happened and how Questrade attempted to help get things back on track.

Into the Close

That’s a wrap on another crazy week. With all of the heavy news here’s something a little more uplifting to close out on. Whatever you happen to get up to this weekend, have some summer fun, stay cool and see you for a fun earnings-filled week next week!

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Discount Brokerage Weekly Roundup – July 1, 2016

Happy Canada Day! The recent visit of US President Barack Obama to Canada underscored the importance of the two countries’ working relationship. Interestingly, at least one US online brokerage has managed to maintain its presence in Canada as part of its international expansion plan and the writing on the wall suggests that it won’t be the last US online brokerage to make a push north. For Canadian online brokerages, the clock is ticking and between the coming wave of robo-advisors and pressures to step up their game.

In this week’s roundup we take a look at the latest promotional offers to hit the deal wire at the outset of a new month. Following that we’ll review the latest metrics from one US online brokerage that should raise more than a few eyebrows at Canadian online brokerages. From there we’ll take a look at the latest chatter from Canadian investors around social media and in investor forums.

Deal Breaker

It looks like Great Britain wasn’t the only one making an exit this past week. The Canadian discount brokerage landscape saw yet another series of brokerages deciding to pull offers off the table at the roll-over into a new month. At the outset of July only one brokerage, Virtual Brokers, launched a new offer while brokerages such as BMO InvestorLine and Scotia iTRADE let their referral offers lapse. The biggest stories from this month’s deals and promotions section however concern Desjardins Online Brokerage and the state of referral programs.

Starting first with Desjardins Online Brokerage, it appears that their very long-standing promotion of offering up to $500 in commission credits for a $50,000 deposit has finally been retired. This offer initially launched back in 2014 and has been running strong ever since. There were various moments where the offer was scheduled to expire only to be renewed again for months at a time. With its removal, however, this leaves Desjardins Online Brokrerage with just a handful of offers.

One offer, for example, provides $50 in commission credits to DIY investors 18 to 30 years old. The other offers are directed toward individuals with assets over $500,000 as part of their ‘prestige’ program.  This puts Desjardins Online Brokerage in a tricky position given that their fiercest competitor, National Bank Direct Brokerage, has launched a margin account discount offer that includes lower trading commissions and lower borrowing rates for margin.

The second big story from the deals and promotions space at the outset of July is the expiration of referral programs by brokerages other than Questrade.

At the beginning of July, Questrade has the enviable position of being the only Canadian brokerage to be advertising a current referral program. Competitors, BMO InvestorLine and Scotia iTRADE both have refer-a-friend agreements listed on their websites but details on those offers clearly state the offers expired June 30th.

While it is unlikely that either Scotia iTRADE or BMO InvestorLine wish to concede market share by abandoning this low cost onboarding strategy, the evolving landscape of online brokerage promotions suggests that brokerages are prepared to take all kinds of creative approaches to lower their own costs to stay competitive.

Follow the Brexit Signs

While most investors dislike market volatility there are certainly others in the market place who look forward to it. One is definitely the media who took full advantage of the heightened anxiety with the Brexit referendum. The other group that enjoys market volatility are active traders. And, as seen with the outcome of the Brexit vote, there was ample market volatility to keep traders locked onto their screens.

For Interactive Brokers, June appeared to be a great month for their key metrics. Specifically, they saw an 8% spike in new accounts over the previous month which will probably earn the envy of their fellow online brokerages. Another interesting observation from the metrics report is the inclusion of the basket of currencies (and their respective weights) that Interactive Brokers manages. In particular, what is interesting is that Interactive Brokers operates in many international markets and that they are factoring in the relative importance of China to their business. This is not the first time this month a US brokerage has relayed the importance of China to their growth plans. Startup online brokerage Robinhood, who offers commission-free trading, announced they have expanded into China by partnering with Baidu (the leading search engine in China) to enable Chinese citizens to trade US stocks and ETFs.

Canadian online brokerages who are looking to attract active investors/day traders certainly have their work cut out for them in trying to compete with Interactive Brokers. As one of a small number of firms in Canada that offer international trading, Interactive Brokers continues to be a formidable online brokerage to compete with in the US, Canada and other international markets.

Discount Brokerage Tweets of the Week

 

 

From the Forums

Solid Platform

Trading technology being what it is in Canada is somewhat limited. For one online investor in this reddit post, figuring out what else is out there prompted some interesting suggestions and reviews from fellow community members.

R is for Reliability

For serious investors, price is one thing but reliability is paramount. Being able to get into and out of a trade how and when you need to can be worth the few extra dollars per trade – think of how expensive the alternative can be. In this post on the Canadian Money Forum, one DIY investor pitches the question of ‘which brokerage is most reliable’ to the crowd and gets some interesting perspective in return.

Into the Close

That’s a wrap for this shortened trading week. Have a safe and enjoyable Canada Day weekend, and of course, for those who decide to trade the US markets a quick reminder that Monday will also be a day off trading the US markets. As a shoutout to the recent visit from US President Obama, here’s a video of recent address to parliament.

 

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Discount Brokerage Weekly Roundup – June 24, 2016

Despite what the pundits and talking heads are passionately and energetically discussing on business news networks the world over, global markets are not in turmoil. While the calculus of a market repricing may seem messy (and it sometimes is), the reality is that markets are doing what they do best: putting a present day price on a picture of the future. In many ways, the outcome of the ‘unpredictable’ is somewhat predictable: buyers and sellers have different opinions on what something should be worth and volatility ensues until these two groups come to some consensus. For DIY investors and clients of discount brokerages, events like the Brexit also lead to some likely (if not predictable) scenarios when a trading system or two just can’t withstand the rush of orders.

In this week’s roundup, we take a look at the immediate aftermath of the Brexit vote on two Canadian discount brokerages and the lessons DIY investors can learn from them. On the topic of ‘what happens next’ we preview the deals and promotions landscape heading into July to see which offers may be going on a permanent vacation. From there we’ll take a look at the chatter on Twitter and from the investor forums to see what investors had to say during this very volatile week.

Vote of Confidence

A convenient way of contextualizing the Brexit referendum reaction is by understanding that markets act as a great big voting machine on what the world of tomorrow should be worth today.

What is clear in the aftermath of the Brexit vote was that investors had priced in one view of the world heading into the vote and, upon confirmation, they had to reprice the future to accept a new version of events.

For online brokerages, the ensuing volatility is great for bottom line. With all of the uncertainty, investors of all activity levels either foolishly or fearlessly venture into the price melee to bargain hunt or to unload risky assets. Either way, a commission is generated and the brokerage gets paid. That is, of course, if the order is executed.

Despite the “uncertainty” of what’s going to happen next in the markets, there are a few “certainties” about how DIY investors can navigate big market dislocations such as the Brexit.

First, there’s usually a huge spike in volumes and trading activity as speculators scramble to adjust positions and react to opportunities. DIY investors should be prepared for just about anything, including having to wait to access markets or market quotes when platforms go offline or to have an alternate means of executing an order (i.e. know your discount brokerage’s phone number) to either get into or out of a trade. While it is not a guarantee, the trading desks of larger firms have more resources during times of increased trading activity to handle orders over the phone.

Interestingly, even though these kinds of high volatility events can occur with some warning, many online brokerages continue to suffer slowdowns or outages because of the trading volume. Not getting client orders to market or enabling clients to be able to trade is a costly misstep so the more a brokerage is equipped to handle these heavy order day scenarios, the more likely a DIY investor can participate.

For example, the morning after the Brexit vote, clients from several Canadian online brokerages including Virtual Brokers and TD Direct Investing, suffered slowdowns and interruptions to online trading.

A good question to ask is which brokerage can withstand these kinds of spikes and a good place to look is online and whether there are complaints about outages or not.

One online brokerage that has been somewhat more vocal about the kinds of capacity their platform can handle has been Interactive Brokers. Earlier this year on a quarterly conference call, founder and CEO Thomas Peterffy, referenced ability of Interactive Brokers to handle trading volume surges and earlier today, an article from Marketwatch highlighted just how prepared Interactive Brokers’ systems were in the case of an unexpected Brexit outcome.

Source: Twitter
Source: Twitter

Another point to keep in mind is simply that as a DIY investor, there is a significant risk to the technology infrastructure supporting trading networks. There are so many complex moving parts involved in online trading that expecting a trade to execute or expecting to have access to markets is not the same thing as a guarantee of availability, something that many brokerages place in the fine print on a discount brokerage account agreement. When or if technology fails, discount brokerages appear to be off the hook (although clients will try to hold them accountable).

So, for DIY investors and active traders volatile markets are a double-edged sword:  To really be able to capitalize on volatility, individual investors, especially active traders, need too wade into markets when they’re dislocated. On the other hand, it is at those time that reliability of access, availability of shares to short, execution times or the resiliency of a network become real risks to consider.

Unfortunately, none of those risks make it into the marketing or advertising pitches put forward when brokerages want users to open an account. Taking a cue from the Brexit itself, the lesson for traders or aspiring traders is simple: wanting (or needing) to get out is very different than the mechanics of doing so.

On Point

In last week’s roundup we highlighted a comment from an investor forum discussion in which clients of RBC could use their reward point program (RBC Rewards) to pay for commissions on a trade at RBC Direct Investing. This past week, CIBC Investor’s Edge crossed our radar as they posted a message to website visitors that CIBC’s reward points (Aventura or Gold Bonus) can also be used towards funding an Investor’s Edge account.

According to the details, points holders can redeem a minimum of 12,000 points for $100 which is similar to the RBC Direct Investing point redemption minimum.

In addition to CIBC Investor’s Edge and RBC Direct Investing, National Bank Direct Brokerage also lets clients who have certain MasterCards redeem points at the rate of $100 for 11,000 points. The eligible accounts at NBDB are RRSPs or TFSAs.

The good news for points holders at CIBC Investor’s Edge, however, is that the commission rates are lower than at other bank-owned brokerages so one way or another the points can help clients go further for less.

Chopping Block

After the kind of shocking headlines from European markets, there might be more than few investors who are ready to ‘call it a summer’. For those that want to stick around and participate in the action (or even those in the ‘wait and see’ camp, there’s more volatility to be had in the discount brokerage deals space. Currently there are five offers that are set to expire at the end of June. While brokerages may change their minds and extend some or all of the deals, at this point it appears that July should turn into an interesting month.

On the chopping block are the following offers:

  1. National Bank Direct Brokerage’s commission-free Canadian ETF offer
  2. Desjardins Online Brokerage $500 commission credit offer
  3. Scotia iTrade’s refer-a-friend offer
  4. BMO InvestorLine’s refer-a-friend offer
  5. Virtual Broker’s Apple gift card contest offer

Even though there is likely to be a few of these that will be renewed, it will be interesting to see what unfolds in the next week and what other promotions these brokerages might come up with to replace the outgoing offers. Stay tuned.

Event Horizon

As Summer Solstice passes it’s time for new beginnings, and it’s an interesting week ahead for discount brokerage-sponsored investor education events. Here are some upcoming sessions that may be of interest to options enthusiasts and those interested in risk management.

June 28

Scotia iTRADE – Options Trading Mistakes to Avoid with Montreal Exchange

June 29

NBDB – Stop Orders: A Winning Solution Worth Knowing

Discount Brokerage Tweets of the Week

The big news in this weeks tweets is definitely what happened the day after the Brexit vote. Mentioned this week were Questrade (with some big news), Scotia iTRADE, TD Direct Investing and Virtual Brokers.

From the Forums

Short Interest

In what is sure to be an evolving story, investor forum users shared the news that Questrade is looking for a few good shares, that is, if users are willing to lend them out. One of the more creative and interesting maneuvers from Questrade appears to involve letting individuals who own securities lend them out to those looking to short the security. It’s actually quite brilliant since those doing the lending have the ability to earn revenue from the fees paid by those who borrow the shares.  This post from reddit has a great primer on the new feature as well as lots of perspectives for those considering the new program. Well played Questrade, well played.

Pointers on a Gambit

A perennial favourite, Norbert’s Gambit, surfaced yet again and may be something savvy traders look to take advantage of with the recent currency shift. In this post from reddit’s Personal Finance Canada section, performing a gambit at RBC Direct Investing was explained along with some handy resources.

Into the Close

What a note to close the week out on. The Brexit basically took over the headlines and outshone a massive IPO performance by Twilio and the Democrats staging a sit-in. Of course, the biggest exit, arguably, is still to come this weekend with the season finale of Game of Thrones. Just because summer is now here, doesn’t mean that winter isn’t going to show up in full force. Not sure what’s scarier heading into next week but either way, have a great weekend and happy hunting next week!

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Discount Brokerage Weekly Roundup – June 17, 2016

If there’s one thing markets are fueled by, it’s hype. Heading into this weekend, there’s plenty of hype to go around, from the upcoming Brexit vote, to the NBA finals game 7 or even the epic battle to be fought in game of thrones, all of these are building expectations and anticipation. For their part, some brokerages are astutely watching what DIY investors may be excited by and hoping, in some small way, to build excitement and shape expectations with some clever marketing.

In this week’s roundup we take a look at another promotion to surface from a Canadian discount brokerage – a sign that summer is not a period where brokerages are slowing down. Next we take a look at the latest online broker to embrace bringing a roboadvisor into their service offering. From there we look at interesting chatter we came across on various social media channels and close out with a few educational events upcoming and forum comments from the week.

Time Margins On

Summer is almost officially here and although this would be a time when a lot of DIY investors might be stepping back, another discount broker deal has surfaced, this time from National Bank Direct Brokerage.

The latest offer from NBDB appears to be well timed for those interested in trading the incoming volatility of a Brexit vote, a US presidential election and possible interest rate hike by the US as it is an offer that combines discounted margin borrowing rates as well as a lowered commission fee – both for a limited time (of course).

Specifically, National Bank Direct Brokerage is offering new and existing clients a discount of 0.75% on their typical margin lending rates. For new margin account clients, they’re also fixing the commission rates at $6.95 – the commission rate normally available to active traders – for the duration of the promotion. The promo itself runs from the beginning of June until the end of August.

Source: Screenshot from NBDB website

For those fortunate enough to time things just right, National Bank Direct Brokerage is also offering commission-free ETF trading on Canadian ETFs until June 30th so there is a window in which it could be possible to benefit from both promotions (although that is a very short window).

One thing to keep in mind, however, is that opening a new account will take some time and a printer and rely on Canada Post (who may or may not be going on strike July 2). According to the NBDB website the turnaround time for opening a new account with NBDB can take up to 72 business hours (which is 9 business days @ 8 hours/day) once documents are received (by mail).

With this latest offer from National Bank Direct Brokerage, it is encouraging to see the competitive element return to the deals/promotions section. The post RSP season appeared to gear down substantially however activity appears to have picked up again getting closer to the summer. In addition, it is also interesting to see that brokerages appear to be getting more creative with the kinds of offers they’re putting forward.

In the case of National Bank Direct Brokerage, it looks like the promotional offers are about lowering costs, even if it is for just a limited amount of time, rather than offering up commission-free trading or cash back.  It will be interesting to see if other bank-owned brokerages start to follow suit and also what the independent brokerages start to do in response. Either way, it’s a great start to the summer for DIY investors looking for a break on an online trading account.

E*Trade goes Robo

Earlier this month, there was news that another US online brokerage is hopping on the robo-investor train. E*Trade Financial has followed Charles Schwab’s lead by rolling out their own robo-investor product.

While it is not a unique approach, E*Trade is branding their ‘adaptive’ offering as a robo-investor with a ‘human’ approach. What this means is that, in addition to the reliance on index ETFs, there will also be an option for a portfolio built to include actively managed (read pricier) mutual funds.

In Canada, robo-advisors such as BMO’s SmartFolio and Questrade’s Portfolio IQ have a “hybrid” approach that blends passive and active approaches to wealth management. It’s for that reason that even though there is the label of ‘robo’ attached to them, there is still a lot of ‘human’ influence to how and where investments are managed.

With the latest move by E*Trade, there is yet another signal confirming the trend in online brokerages hoping to capture and participate in the new ‘fintech’ era that is taking hold. It likely won’t be too long before we see the non-bank owned brokerages and bank-owned Canadian online brokerages alike start to offer these services (whether organically, in partnership with or by acquisition) in the not too distant future.

Around Social Media

In our regular sweep of social media channels, there were a couple of interesting pieces of news that crossed our radar this week.

BMO InvestorLine (according to Twitter)

First, according to this tweet, it looks like BMO InvestorLine is getting a new national director – Rosemary Torelli. Interestingly, that wasn’t the only BMO InvestorLine senior executive appearing on social media, as President of BMO InvestorLine, Julie Baker-Merz appeared in this clip on innovation in financial technology. Timing wise, the appearance seems to line up with yet another BMO InvestorLine panel sent to gather feedback about the online discount brokerage’s services.

Vault Cracker at National Bank Direct Brokerage

As a follow up to tweet from this past May, National Bank Direct Brokerage announced the winner of their ‘crack the vault’ contest. The lucky winner of $5,000, Semyon Levin, was announced on NBDB’s LinkedIn page.

 

Discount Brokerage Tweets of the Week

Maybe the nicer weather brought out the best in some as (most) tweets were a bit more congenial. Mentioned this week were CIBC Investor's Edge, Interactive Brokers, Questrade, Scotia iTRADE and TD Direct Investing.

Event Horizon

Summer’s almost here, and it’s a glorious week ahead for discount brokerage-sponsored investor education events. Here are some upcoming sessions that may be of interest to both options, and technical analysis enthusiasts. Margin accounts and short selling round out this week’s selection.

June 21

Scotia iTRADE – Index Iron Condors: A Friend When There is No Trend with Pro Market Advisors

June 22

NBDB – Take Advantage of Margin Accounts – [Fr]

From the Forums

Banking on Change

In this post from reddit’s Personal Finance Canada subreddit, one user feels the sting of fees from investing through their bank. Find out what the reddit community had to say about ways in which to lower investing related costs.

To the Point

Rewards points are a great little perk for buying everyday items. What those points are worth, however, is always a bit of a guessing game. In this post from RedFlagDeals.com’s investing thread, one user kindly shares something of interest to RBC Direct Investing users about the value of points to pay for a trade commission.

Into the Close

That’s a wrap for another week. Hope everyone has a great Father’s Day filled with many corny dad jokes. Of course there’s also lots of excitement for basketball fans and an epic battle on Game of Thrones between two guys who would probably not have a great Father’s Day (if they do that kind of thing in the seven kingdoms). In the meantime, here’s a great dunk to kick off the weekend.

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Discount Brokerage Weekly Roundup – June 3, 2016

source: Giphy

In case you didn’t get the memo, it’s National Donut Day – oh and apparently there’s a bull market in commodities to mark the occasion. As we head into a new month, the headline of a ‘bull market’ in commodities is great news for Canadian traders, regardless of whether or not the rally sustains itself. For Canadian online brokerages, this could be the break they’ve been waiting for, so long as they’re able to get their story out over and above the Canadian real estate price craze that is dominating the news cycle.

In this week’s roundup, we take a look at the freshly baked offers from Canadian discount brokerages who are offering up deals to woo back DIY investors into the summer markets. Next, we take a look at one online brokerage who has grown its number of clients by over 250% since the great recession. From there we’ll take a look at the latest online brokerage related tweets and what DIY investors were talking about this week.

Sweet Deals are Made of These

With summer just around the corner, most people will be looking to take it easy. Not so at a few Canadian online brokerages drumming up interest with deals & promotions.

Heading into a new month the deals activity appears to have stabilized somewhat with promotions from Scotia iTRADE coming back online in May and a new deal from BMO InvestorLine launching at the beginning of the month to replace their outgoing spring promotion.

One of the interesting trends that seems to be picking up steam is the use of contests. Virtual Brokers was at it again with regards to running a contest, this time for their existing clients, offering up a contest entry for completing a feedback survey. The prizes: 3 draws for an Apple gift card (or a $500 deposit into their account).

As we had referenced last week, National Bank Direct Brokerage, RBC Direct Investing, Virtual Brokers and Scotia iTRADE all have contests going at the moment whereas the ‘cash back’ or ‘free trade’ offers continue to remain on hold.

For those looking for a deal or promotion from Questrade, the good news is that there are still affiliate-based offers to be had that provide cash back or free trades. Specifically, users can use this link for a $50 commission credit or check our deals section on referral offers for a cash back offering. (note: Sparx will receive an affiliate payment for either of these)

Now that the commodity markets (in Canada) seem to be signaling a bullish tone, it will be interesting to watch how or if discount brokerages will move quickly to capitalize on the attention.

Interactive Brokers Grinds Higher

In sports, whenever a team or an athlete goes on a winning streak people start paying attention. In the online brokerage world, however, things are a bit more, um, humble.

As we’ve highlighted in the past, the beginning of the month typically signals a point at which we can check in on the latest trading metrics at Interactive Brokers (since they are one of a few online brokerages in the US that actually report these figures).

For anyone keeping score, trading metrics for the month of May at Interactive Brokers were largely in line with activity in the year thus far: DARTs, client equity and credit balances were healthy. The only sign of an issue was with margin loan balances decreasing on both a month/month and year/year basis.

What was particularly fascinating in looking through these figures is the growth streak that Interactive Brokers has been on.

For some context, each month when these stats are published, there seems to be one number that keeps on growing: the number of total accounts. “How long has this been going?” we wondered since it has been that way for as long as SparxTrading.com has been around and then some. So we checked.

As it turns out, as of the data available (going back to January 2008), Interactive Brokers has been growing the number of users for the past 100 (yep) consecutive months which explains how they’ve grown their user base 263% from 97.2 thousand clients to 352.6 thousand. That despite the great recession/housing crisis, the hubbub in Europe over sovereign debt and all other market pullbacks along the way.

Interactive Brokers Account Growth 2008 – Present

For some context, the number of brokerage accounts at E*trade in April 2016 was about 3.2M so Interactive Brokers is certainly a much smaller player in comparison to its peers in the US and also in Canada. That said, in January of 2014, E*trade had 3M brokerage accounts so the percentage growth in brokerage accounts since then (~7%)  has been relatively flat whereas at Interactive Brokers client base grew 45% over the same period.

While all streaks must eventually come to an end, this is one is an interesting signal that a) investors are continuing to turn to DIY platforms for investing/trading and that b) Interactive Brokers must be doing something right when it comes to catering to active traders – who, incidentally, are the most highly prized (and profitable) client segment of the market for online brokerages.

Naturally their competitors and clients would want to know what their ‘secret’ is however as CEO of Interactive Brokers revealed, the ‘secret’ is a relentless focus on technological dominance and lowering the cost of trading execution.

As part of a recent communique to clients and again on their Twitter feed, they highlighted new order types available to clients – an adaptive algorithmic market order.

While it is a mouthful to say, the clip shown below demonstrates just how far ahead of the other brokerage players (at least in Canada) Interactive Brokers is when it comes to trading experience. A “smart” market order that can adapt to market conditions to get a little better of a fill price is indicative of the technical savvy of Interactive Brokers and also a sign that human traders are increasingly turning to machines/algos to help compete against the robots they’re inevitably trading against (their Accumulate Distribute Algo is also very interesting for any trading geeks out there).

With that in mind, it will be interesting what technology the other Canadian online brokerages embrace to provide active trading clients with in order to compete against other traders. Even more interesting, however, will be what technology the brokerages will embrace to compete against the robo-advisors that are also chipping away at their market share.

Discount Brokerage Tweets of the Week

An interesting selection of queries, comments and some shade this week. Mentioned are Questrade, RBC Direct Investing, Scotia iTRADE, TD Direct Investing and Virtual Brokers.

From the Forums

Making a Move from Questrade

As many DIY investors will confess, keeping multiple trading accounts offers the best of all worlds for features but not so much for convenience. In this post from RedFlagDeals.com’s Investing forum, one user is looking to consolidate from Questrade to BMO InvestorLine and receives an interesting answer worth considering.

Going Steady

Going the couch potato route is a popular approach for many investors. How well it works, however, can also be influenced by the commissions paid for ETFs. In this post from reddit’s PersonalFinanceCanada section, one user asks for comments comparing TD’s popular E-Series with ETFs and how regular (large-ish) contributions might factor in.

Into the Close

It’s finally Friday. There’s definitely no shortage of ways to enjoy this weekend from inside or out. While there’s no telling what next week in the markets soon – an interest rate hike isn’t likely to be one. As for exactly when, for that we need psychics. Now if we could only ask this duo (see video) when that hike will hit or have them around during earnings season, that would be something!

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Discount Brokerage Weekly Roundup – May 20, 2016

Source: Twitter

Even the best investors can be caught off guard by sudden moves in the market. It’s a humbling lesson and usually the tuition for poor risk management isn’t cheap. For Canadian discount brokerages, there are definitely signs in the US brokerage market that the risks for certain brokerages are rising.

In this week’s roundup, we take a deeper look into some interesting moves that took place in the US online brokerage market and what that might mean for Canadian online brokerages as the competition and race for technological supremacy heats up. Next, we take a look at standard online brokerage commission pricing, to see why it’s not exactly an apples-to-apples comparison across the board. From there we’ll take a look at the reactions from DIY investors on Twitter and close out with comments from the online investor forums.

Keep on Surviving

Why is a market so exciting? It settles debates from opposing sides using dollars and cents. The business of being a brokerage is something that we cover regularly in the weekly roundup and this past week there were some interesting developments that are shaping up to make the ‘online brokerage’ marketplace even more exciting.

On the one hand there’s a bullish case to be made with interest rates being telegraphed to rise. For borrowers this isn’t great news but online brokerages are also lenders and as we reported several weeks ago, significant portions of online brokerage revenues come from their margin lending. One of the long time messages Schwab has been trying to communicate to its shareholder base is just how material even small increases in interest rates will be for their financial performance.

On the other hand, there are the bears. Interestingly, the case is not entirely a bearish one considering the source, Thomas Peterffy, CEO of Interactive Brokers. According to a recent interview in the Financial Times, he is forecasting that 80% of brokerages in the US will disappear because of constrained revenues, changing investor habits, compliance costs and advances in technology. So, while this is clearly a bearish call for most of the players on the field, for some, including Interactive Brokers, it may be a self-fulfilling prophecy that they’re left standing after this massive cull.

This is not the first time he has pointed to this data this year either. Peterffy alluded to this point in a recent earnings conference call with an analyst which suggests that this forecast is both a clever marketing pitch to professional brokers that want to lower their cost and a way to showcase the merits of Interactive Brokers’ model of heavy automation. In either case, Interactive Brokerages certainly stands to benefit from brokerages either folding, being gobbled up or deciding to use Interactive Brokers for their platform of choice. Well played IB.

There is, however, one potential ‘canary’ in the Canadian online brokerage coal mine.

Now that Virtual Brokers has changed (i.e. raised) their commission structure and is starting to shift their focus towards ‘value’ rather than price, it may signal that they too are feeling the pinch of the low cost game. Unfortunately for small brokerages like VB, value is a game that the bigger financial brands in Canada have a clear edge over (think bundling of services and convenience).

To compound the challenges facing the independent brokerages they need the scale of client accounts (or trading activity per client) to be large otherwise commission prices need to be lower in order to offset the greater convenience offered by the bank-owned brokerages. The only other viable alternative for non-bank-owned brokerages is to invest in making their product experience exceptional – which is not a small investment in either the people running the brokerage or the technology needed to pull it off.

For Canadian DIY investors, ultimately, the scenario where costs/fees decrease is a good one.

Unfortunately for the non-bank-owned brokerages are now quite vulnerable to being priced out. There’s already proprietary data we’re seeing that shows they’re losing their edge against the banks, and the introduction of robo-advisors certainly doesn’t help matters either.

If the bank-owned brokerages were to drop their standard commission fees down even further, the traditional “low cost” or non-bank owned online brokerages would have a difficult time competing demonstrating yet again that the debate over the best online brokerage may just come down to who’s left standing.

Unpleasant Sur-price

Nobody likes discovering what’s in the fine print, especially after receiving a charge from their brokerage. Yet, despite all of the forms and acceptance of terms and conditions, so many DIY investors get tripped up by the fine print put forward by online brokerages.

Interestingly, this past week there were two examples of two different investors who unfortunately appeared to get dinged for fees they didn’t see coming.

The first was in a post in the Canadian Money Forum in which a Qtrade Investor client was charged $22 commission for a trade they thought should only cost $8.75.  In the second case posted on Twitter, a user was clearly caught off guard by the commission rates.

Of specific interest is the situation of the trade at Qtrade Investor. In this particular instance the individual in question stated they were charged a fee that was generated on top of their ‘commission fee’. As it happens, this fee appears in the “other fees” section of the Qtrade website pricing page where it states that a charge of 1/30th of 1% or (0.00033) of the value of the trade.

Breaking down the math of the trade, the standard rate of $8.75 per trade means that this individual incurred a charge of $13.25 in ECN fees for this trade. In order to generate that level of ECN fee they would have had to have a trade value of $39,750. Now since we know they sold 500 shares of BMO.TO that gives us a trade price of $79.50 (sounds like a good round number limit order price) which turns out to be a plausible price for BMO to have hit on April 12th – so the math checks out (13.25 divided by 0.00033333 = 39,750).

There are a number of interesting things about this scenario.

Perhaps the most fascinating is that this person described themselves as a relatively infrequent trader (<20 trades per year) with a six-figure portfolio. Yet for the surcharge of an extra $13.25 of a $39,750 order, the individual went through the motions of reconsidering their relationship with Qtrade Investor to consider moving their crosstown rival Credential Direct (or others who may offer truly flat pricing). And, not so much because of the $13.25 but as noted by the individual it was “the principle of paying double”.

It is important to mention that, while Qtrade Investor does offer to waive this fee for clients who make over 150 trades/quarter or who have at least $500,000 in assets across all Qtrade accounts, for this investor, the standard pricing rules applied.

From a business perspective, the bigger question is what is it worth to an online brokerage have that client or to try to win them back? The answer to this question is probably why, in some part, many bank-owned brokerages have decided to offer flat commission pricing rather than pass through the ECN charge.

For DIY investors, flat pricing is usually a more favourable option to have than variable pricing and the difference can certainly add up depending on the manner or volume of trade being executed. Flat pricing also simpler and more predictable.

Interestingly, Virtual Brokers is the only non-bank-owned brokerage to offer the flat commission pricing as a standard option. It should be noted that Virtual Brokers does pass through the SEC fee for US securities trades at the rate of $0.0002/share.

Brokerage Standard Commission Price
BMO InvestorLine 9.95 flat
CIBC Investor’s Edge 6.95 flat
Credential Direct 8.88 (not flat)
Disnat Classic 9.95  (not flat)
HSBC InvestDirect 9.88 (not flat)
Interactive Brokers 0.01/share (not flat)
Jitneytrade Variable pricing (not flat)
National Bank Direct Brokerage 9.95 flat
Qtrade Investor 8.75 (not flat)
Questrade 4.95 – 9.95 (not flat)
RBC Direct Investing 9.95 flat
Scotia iTRADE 24.99 (not flat)
TD Direct Investing 9.95 flat
Virtual Brokers 9.99 flat
Note: Flat is defined as no additional charges on the trade (e.g. no ECN fees will be charged)

With flat commission pricing the independent or “low cost” discount brokerages in the Canadian market are now not necessarily less expensive than the bank owned discount brokers. Other fees, such as account administration fees or inactivity fees certainly bear consideration but when looking at flat vs variable cost on a per trade basis – flat makes a compelling case.

Coming back to the bigger issue of changing a brokerage on principle, this example offers an important insight into the value that DIY investors place not only on transparency of fees, but also on clarity and customer choice.

DIY investing does mean that there will be fine print and unfortunately as individual investors, everyone who signs up for an online trading account is responsible to know some of the “quirks” and important conditions for trading through a particular online brokerage.

1/30th of 1% may not seem like much but it was enough to cause one client to take to the internet to voice their displeasure.

The lesson to brokerages seems clear: leave the surprises in price to the stock market and not in the commission structure of those doing the trading.

Discount Brokerage Tweets of the Week

We had a few technical difficulties with the tweets of the week, so only a selection of tweets are shown here. We will update this when we’re able to access the other tweets. In the meantime, there appears to be no shortage of reasons that caused investors to reach out – most notably an outage from TD Direct Investing’s web broker.

From the Forums

The Price of Advice

In this post from Canadian Money Forum, a product that we don’t often hear much about – BMO InvestorLine’s Advice Direct, was mentioned by someone considering the service. Interestingly there was also the mention of bonus trades for InvestorLine to sweeten the deal to the tune of 160 free trades per year. There’s an interesting debate about robo-advisors in there as well. Worth a read.

The Cost of Advice

In this post from reddit, an alleged interaction with a Questrade representative stating that someone should over contribute on their TFSA sounded alarms with other readers and also with Questrade community reps who replied. An interesting example of why it’s always good to trust but verify.

Into the Close

That’s a wrap on another week. Heading into the May long weekend remember that Canadian markets will be closed on Monday. Have a safe and fantastic weekend and for all the Raptors fans, hang in there!

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Discount Brokerage Weekly Roundup – May 6, 2016

Source: Twitter

Crisis and opportunity. For traders it’s often two sides of the same coin. The human toll of the tragic events in Fort McMurray are impossible to quantify however for those seasoned veterans of markets who can only watch in disbelief at this surreal disaster, the scale and impact of these wildfires are what need to be traded around – which means speculators are trying to quantify the impact to oil, the Canadian dollar and the insurance industry. That said, like markets, it is encouraging that because of the bravery of first responders and the steely resolve of those displaced by these unrelenting fires, individuals are looking to the future, patiently awaiting the chance to rebuild.

In this edition of the roundup we’ll take a look at the latest deals and promotions to hit the stands at the outset of the month. Following that, we do a lightning round of small updates at several brokerages which show that the ground is still shifting and highly dynamic. We close out the roundup with chatter on Twitter and in the Canadian investor forums.

Making a Market for Promotions

Even though markets seemed to have had a solid bounce off their February lows, for online brokerage deals, it seems that the case is quite the opposite. The number of deals and promotions from Canadian brokerages has steadily receded so that heading into a new month we’ve now spotted 17 advertised promotional offers.

Despite a couple of brokerages flashing bearish signals on offering DIY investors deals, the great thing about competitive markets is that there are other brokerages who are bullish, and as a result, the next few months should have some really interesting changes start to take shape.

Since March, it appears that Questrade and Scotia iTrade in particular have turned bearish on deals. After years of promotional activity that typically resulted in a new offer every few weeks, these firms have been noticeably more quiet – perhaps too quiet. In such a dynamic space, sometimes it not what players do but what they don’t that raises eyebrows. In this case, such a longstanding practice of headline grabbing offers suddenly pulling back is sign that something is definitely up.

In contrast, Virtual Brokers has decided to pick up its promotional pace in 2016. They head into May with a contest driven promotion ($500 Apple gift certificate prize draw) and more recently they’ve also teamed up with 5i Research to provide special access to this newsletter/information service to VB’s clients whose balances are greater than $4,000 (this is being marketed directly to existing clients for the moment although it is open to new clients).

Another brokerage that stepped back into the promotional arena this month was National Bank Direct Brokerage. In NBDB’s case, they are once again sponsoring the Horizons Exchange Traded Funds “Biggest Winner” ETF trading competition. The simulated trading competition involves contestants trading Canadian ETFs to see who can have the best performance over the 6-week competition. Top prize for the ‘biggest winner’ is $7500.

Incidentally the contest sponsorship coincides with National Bank Direct Brokerage’s commission-free ETF offer (for Canadian ETFs only), so the contest promotion has some overlap with the free ETF promotion as well.

Overall, the number of actively advertised deals has declined since the start of the year, owing in large part to the retracement of Questrade in this space.

That said, certain brokerages are running unadvertised marketing campaigns to select clients and there are already brokers that have signaled a pickup of deals activity heading into the fall.

While brokerages may not be too enthusiastic about dishing out free trades or cash-back incentives, the challenge of attracting new clients and standing out from one another still remains. It looks like the strategy across multiple brokerages is to stay away from price drops and focus on the value added experience (i.e. getting additional research or getting promotional items).  The fact there are several brokerages actively running contests as part of their incentive program could be signs of an early trend emerging.

Whatever the route that brokerages choose to take, the reality of attracting new clients while staying ahead of the competition has only gotten more complex. The notion that you have to ‘give to get’ is one that will remain true for brokerages, so it will be interesting to see who does the giving and what form those gifts take.

Lightning Roundup

This week there were a number of small developments across the online brokerage space. Though they might be small, however, they do highlight that this space is still a dynamic one, even heading into the second half of spring.

Qtrade Shifting the Focus

In an interesting shift of messaging on the front end of their website, Qtrade Investor has replaced their now-expired deal announcement with an image focusing on the customer service aspect of dealing with Qtrade.

Source: Screenshot of Qtrade Investor website

The choice of what to make front page news on a company’s website homepage is a deliberate and important one. In Qtrade’s case, the focal point on good service is one they most likely want to ensure gets equated with their brand.

This is another in a series of front-facing improvements Qtrade has made so it is interesting to see what this evolves into.

Interactive Brokers Trading Metrics

Interactive Brokers once again released their trading and company metrics for April. While there were mixed performances across different metrics, what continued to show consistency is their account growth. On a month over month basis, client accounts grew by 1% but on a year over year basis, this figure was +15%.

Interactive Brokers continues to attract more clients than they lose, a sign that traders are still stepping up to the plate. Looking a little deeper, they are continuing to maintain their dominant position with highly active traders with the average number of trades per client estimated at 444/year.

The Digital Transition

One of the biggest advantages that bank-owned brokerages have enjoyed over the non-bank owned brokerages has been the fact that there is the convenience of a physical branch to go into. That notion of convenience, however, is clearly becoming increasingly digital.

An area in which that has become particularly evident has been in investor education. Specifically, in looking at the educational events provided by TD Direct Investing, there has been a noticeable shift away from doing in-person/live events and towards doing online webinar style events.

Here are two images comparing the educational events across Canada from 2014 and that same picture heading into May 2016. It is interesting to note that there are more in-person events taking place in BC than there are in Ontario, despite the population size difference. Further, there are now fewer (if any) in person events in Quebec and regions outside of Ontario, Alberta and BC. For what it’s worth, TD Direct Investing also does in person events (such as their Tastytrade event in Toronto last fall) which are bigger in scale and offer much more of a spotlight on their brand than perhaps the network of small educational seminars could offer.

Source: Screenshot TD Direct Investing Seminars Page

Interestingly, looking at other educational event providers at the bank-owned brokerage level, Scotia iTrade tends to hold almost all of their educational events as online webinars while their in person events are largely as a sponsor of Larry Berman’s educational ‘road show’.

National Bank Direct Brokerage, on the other hand, does not tend to do large/big name events and tends to concentrate their efforts primarily in Quebec. Over time they’ve shifted from being mostly in-person events to now about an even split between online and in-person events.

The reality of busy people today is that technology exists to give investors the convenience of webinars rather than forcing them to commute and coordinate being in a room to listen and learn. Although this transition has clearly taken some time to manifest, the trend towards digital transition in financial services is evident and there’s really no going back from here. As everything around consumers gets more and more digital, the expectation that banks and online brokerages demonstrate leadership and agility with technology will be key to their survival. It is perhaps why Scotiabank announced a mindboggling spend of $275M to upgrade their technological infrastructure. The technology arms race has already begun so it will be interesting to see how and where online brokerages continue to digitize going forward.

Discount Brokerage Tweets of the Week

It looks like customer service in the digital age includes being able to connect on Twitter. Online brokerages that had their customer service skills tested included BMO InvestorLine, CIBC Investor’s Edge, Questrade, RBC Direct Investing, Scotia iTrade, TD Direct Investing and Virtual Brokers.

From the Forums

As they say in the markets, sometimes the volume thins out. This week in the forums discount brokerages weren’t making waves. Nonetheless, there were a few ripples in the water.

Questrade vs Wealthsimple

The battle of the brokerages has now spilled over into the robo-advisor arena. This post from reddit’s personal finance Canada section is a great example of what might be facing brokerages with and without their own robo-advisor service.

Mutually E-xclusive

In this post, also from reddit’s personal finance Canada section, there was an interesting example of an individual seeking some direction on how to access the TD e-series low cost mutual funds and the kinds of information they encountered along the way.

Into the Close

It’s been an incredibly tough week for the folks in Fort McMurray. While we typically hope for sunnier skies for the weekend, here’s hoping that Fort McMurray gets the rain and relief it needs.

Amidst the tragedy and fear, there are tremendously courageous folks who are going above and beyond the call of duty to help. Thank you to all the good Samaritans and first responders for their efforts and for Canadians for being Canadian when it counts the most.

On a slightly different and more positive note, here’s a great reminder of what Canadians know about one another when it comes to rising to the occasion.

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Discount Brokerage Weekly Roundup – April 22, 2016

With storm clouds thicker than this week’s 420 protests-turned-celebrations and tension greater than the imminent showdown coming in the next installment of Game of Thrones, it seems the fog of war has set in with online brokerages. On the home front, things are nervously quiet, however from the revelations this past week in the US, the battle of the brokerages south of the border is raging.

In this week’s roundup, we extend our coverage of the latest performance of the major online brokerages in the US to glean where the industry there (and eventually here in Canada) is headed next. From there we’ll update the latest move from one independent brokerage that suggests a shift in strategy that other brokerages have yet to respond to. As always, we’ll scan the latest chatter from investors on social media and investor forums and also highlight some of the upcoming investor education events.

Quest for the Best

Last week we reported on the latest earnings from Schwab. This week saw earnings releases from the three other major publicly traded online brokerages in the US: E*trade, Interactive Brokers and TD Ameritrade.

Collectively, these four brokerages earned just under $2.5B (USD) in revenues and $1B USD in net income for the quarter. Overall, each of the firms posted relatively strong performances in the quarter, attracting new accounts, in some cases breaking records for earnings and trading activity.

Aside from these mind-boggling numbers (especially when compared to Canadian online brokerages) the real story is revealed by reviewing what gets said on the earnings call which feature commentary from senior executives (often CEOs and CFOs) as well as questions from analysts that cover these companies.

One of the biggest themes from this last set of earnings calls had some very real concerns about the impact of the latest investor protection measures (the “Fiduciary Rule”) being implemented in the US.

While the mammoth (apparently 1000 page long rule) being put forward by the US Department of Labor (DOL) impacts retirement accounts specifically and what it means to be considered a ‘fiduciary’ the online brokerages are still digesting exactly what the requirements and costs to meet those requirements will be. Ironically talking about the sheer volume of added paperwork this rule has generated and will generate on Earth Day underscores the unintended consequences of well-meaning regulation.

This push towards greater investor protection, especially within the ‘advice-based’ or managed wealth realm is not unlike the CRM2 regulations being phased in here in Canada. The goals of achieving greater transparency on fees charged for services and for improving the disclosure from financial advisors are aligned in both cases, although it appears the Canadian approach is less onerous.

While the DOL rule and CRM2 may make it more challenging for some advisors to convince investors to park their money in the ‘managed’ space, this move actually may play out in favour of the self-directed account providers. The thinking is that when investors see what they are being charged for their funds or for the advice they’re being provided, they’re likely to consider alternatives.

In addition to the self-directed route, one of those alternatives happens to be robo-advisors – a seemingly middle ground solution between the ‘human’ advice world and the DIY investor option.

Interestingly, after the DOL Fiduciary Rule concerns, robo-advisors and fintech appeared to be the ‘next big thing’ on the minds of analysts and executives. Specifically, all the brokerages were asked about robo-advisors and the extent to which they are either gaining traction (such as at Schwab which has pulled in $6B in assets within a year) or are not (such as with Interactive Brokers).  That said, there is a definite recognition of the importance of fintech.

One of the more interesting remarks came from the CEO of E*trade Paul Thomas Idzik who stated that they’re clearly interested in expanding the banking functions that a fintech solution could provide to their business. In other words, even though they’re an online brokerage, they’re looking to expand their financial services into what banks have traditionally done (such as bill payment and transaction processing).

The award for most interesting commentary, however, had to come from Thomas Peterffy, CEO of Interactive Brokers.

In response to a question from analyst Mac Sykes of Gabelli about the strategic direction of Interactive Brokers, Peterffy stated “Mac, I’m obsessed with trying to grow this to become the largest brokerage in the world. That’s the only thing I care about. I don’t care about the returns.”

Not only does this comment perfectly capture the intensely competitive nature of the online brokerage space within the US but it also shows Canadian brokerages that there are those in the space that have the capital and motivation to outperform those who don’t want to win badly enough.

Virtual Brokers Uptick

On this side of the border, the action is a bit sleepier. Nonetheless, this past week Virtual Brokers launched yet another promotion signaling their shift towards offering prospective clients more incentives and promotions than they have previously.

The latest promo from VB is actually a contest for a $500 Apple gift card (a promotion they’ve run previously) for individuals depositing at least $1,000 into a new Virtual Brokers account. Unlike many of the other promotions currently offered by Canadian discount brokerages, the ‘contest’ route doesn’t offer an immediate reward but it does offer those with low starting balances the possibility of getting another perk for signing up.  For the brokerages, however, this is a lower cost way of trying to attract new clients and/or leads for those who enter the contest.

While promotional activity at several other brokerages has geared down, it appears that Virtual Brokers (either by design or coincidence) is starting to ramp up their promotional strategy.

For VB the timing gives them an edge to get attention from DIY investors looking for an online trading account, especially since some of their closest rivals have elected to slow down in April. Heading into the end of the month, it should be interesting to see what May holds as even more offers (such as the free trade deal from TD Direct Investing) are scheduled to expire.

Tweets of the Week

This week’s tweets feature some interesting tech highs and lows. Mentioned this week are Questrade, RBC Direct Investing, Scotia iTRADE, TD Direct Investing and Virtual Brokers.

Event Horizon

Spring is in full swing, and it’s a glorious week ahead for discount brokerage-sponsored investor education events. Here are some upcoming sessions that may be of interest to options enthusiasts, those interested in networking with other investors, and technical and fundamental analysis. ETFs, a review of recent TD Direct Investing rate changes, and a fundamental landscape overview round out this week’s selection.

April 25

Desjardins Online Brokerage (Disnat) – ETFs as Precision Tools

TD Direct Investing – Stock Talk

April 26

NBDB – Introduction to Technical Analysis : Supports and Resistances – [Fr]

TD Direct Investing – Understanding the Rate & Fee Changes Effective March 15, 2016

Desjardins Online Brokerage (Disnat) – Macro Masters Foundations Course

April 28

Scotia iTRADE – Beginner Options with AJ Monte

Desjardins Online Brokerage (Disnat) – Macro Masters Foundations Course

TD Direct Investing – Introduction to Fundamental Analysis

From the Forums

Chatterbots

Given the interest all around in what’s going on with robo-advisors, it’s no surprise that DIY investors are starting to become a bit more curious about how effective (or not) the robo-advisor ‘promise’ will live up to the hype. In this post from the Financial Wisdom Forum, the topic of robo advisors rebooted with some more recent chatter on the subject.

A Series of Fortunate E-vents

While a lot of the conversation about brokerages online tends to skew negative, it was nice to see something positive emerge. In this post from reddit’s Personal Finance Canada section, one investor shares their experience with getting their TD e-Series funds.

Into the Close

Heading into the weekend, there is definitely a cloud hanging over music lovers with the passing of a musical genius this week. While the artist may gone, the art will continue to inspire. On that note here’s an encore performance showcasing a talent that the world will definitely miss.