Category: Discount Brokerage News

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Discount Brokerage Weekly Roundup – April 21, 2017

There’s been lots of sabre rattling in the news recently. While the world is facing specter of war, online brokerages in the US are already in the throes of their own price war. For Canada’s discount brokerages, the storm clouds are still off in the distance but as their counterparts in the US have shown, that could change quite quickly. Of course, it’s not all doom and gloom, and sometimes competition can make winners of us all.

This week’s roundup is the tale of two stories. The first is an epic battle shaping up in the US online brokerage space that highlights just how big the stakes are for winning the war for DIY investing and how that could easily spill over to Canada. The second is the latest chapter in the story of sustainable investing and how one Canadian brokerage’s efforts to bring this to DIY investors might be a catalyst for other brokerages to follow suit. Of course, we have the usual feature of DIY investor chatter on Twitter and from the investing forums.

The Price is Right

With Q1 of 2017 now officially in the books, the details of a sudden commission price drop and the scramble that brokerages had to undertake to meet this new pricing reality have emerged. Specifically, the earnings conference calls from E*Trade Financial, TD Ameritrade and Interactive Brokers from this past week provide a fascinating look at the aftermath of the pricing cuts announced in February and March and how executives at online brokerages are bracing themselves for a potentially massive price war.

Now, there are lots of intriguing details in this most recent set of earnings conference calls, more than we can cover off in a single roundup, however what might be instructive to Canadian DIY investors and Canadian discount brokerages is the fact that prices definitely have room to fall and brokerages should probably prepare for that.

One of the most fascinating scenarios acknowledged by both TD Ameritrade’s CEO Tim Hockey and Interactive Brokers’ founder and CEO, Thomas Peterffy, is that it is possible for major US online brokerages today to be charging nothing on commissions and still be profitable.

While upstart online brokerage Robinhood has shown that it doesn’t take charging commissions for trades to be a success, it is an entirely different matter when the largest online brokerages in the US are contemplating the “nuclear option” for commission pricing.

In the case of TD Ameritrade, Tim Hockey stated the following:

“First of all, the good news is that even if commission rates went to zero tomorrow, we’d still be profitable….So, we reached that critical mass size where we’re fully able to work with the competition in terms of the price structure that seems to make sense.”

Loosely translated, this is a clear signal that TD Ameritrade wouldn’t be afraid to throw the first punch or throw down entirely with other online brokerages, big or small, that would like to lower trading commission pricing.

Interestingly, CEO of Interactive Brokers, Thomas Peterffy, also weighed in on the commission price drops with guarded optimism.

Commission pricing for Interactive Brokers is far below that of its US online brokerage competitors and the latest earnings results show that Interactive Brokers is crushing it when it comes to operating margins, earnings and other metrics. In short, there’s a long way that commission prices at the major US online brokerages would have to fall before Interactive Brokers would feel ‘threatened’ and be forced to react with a pricing change.

With that in mind, what Peterffy said that was so striking was:

“if they really were to cut the commissions to 0 as Schwab, for example, could easily do, I think we would have to go out and explain in advertisements more thoroughly as to what is going on here behind the scenes. Because interestingly enough, they advertise that their commissions now are $4.65 a trade, but you see that their commissions are more like $8 or $9 a trade. So it’s hard to figure what’s happening.”

In effect, Peterffy and Hockey are signaling that the largest players in the US online brokerage industry could take commission pricing to zero even today and still emerge standing. Of course, another interesting thing Peterffy disclosed in his statement is that Interactive Brokers would not take such price drops lying down. In fact, throughout the conference call transcripts as well as in recent investor calls, it is clear that Interactive Brokers is not a brokerage that moves slowly or without purpose.

Interactive Brokers and TD Ameritrade aren’t alone in their call to arms. Of the three brokerages’ conference calls that recently took place, E*Trade Financial’s stood out as having the most pointed ‘fighting words’ and with good reason. According to CEO Karl Roessner, “there is a lot of competition out in the marketplace and a lot of offers, unlike things that we’ve seen in the past, we continue to do what we’re doing to make sure we keep our customers and defend the book.”

In fact, it appears that E*Trade is in full ‘transformation’ mode, mobilizing across a number of different facets of their business to compete even more aggressively in the US online brokerage space. Lacking the scale of either Schwab or Ameritrade, E*Trade is shifting the tone of their brand identity by going ‘back to their roots’. They’ve put a target on the active trader segment and appear to be ready to fight tooth and nail to protect their clients from leaving and win over this highly prized segment from the other brokerages.

While there are no publicly traded online brokerages in Canada that would disclose the level of information that these US brokerage CEO’s have shared, the example of what is happening could be highly instructive for Canadian online brokerages.

Yes, the Canadian market is smaller, moves more slowly than the US and just doesn’t have the same kind of marketing firepower at its disposal that the US online brokerages mentioned above do (TD Ameritrade’s annual marketing budget is $250M US, likely a multiple higher than all the marketing budgets of Canadian discount brokerages combined), but the message is clear: in order to win, you have to grow assets.

All of the US online brokerages are confronting the very real scenario of zero commission trading. For Canadian brokerages, however, the storm clouds are on the horizon. The question on this side of the border now becomes: which of Canada’s brokerages will marshal the resources and marketing efforts required to start gathering assets soon enough?

Environmental Scan

With Earth Day just around the corner, the folks at Scotia iTRADE continued their online push of sustainable investing with a Twitter chat, hosted by Canadian personal finance blogger Tom Drake and featuring a number of other online personal finance and sustainable investing voices.

Lasting just about an hour, the Friday afternoon chat was part marketing, part awareness building of sustainable investing. Naturally, Scotia iTRADE being the organizer of the chat had the messaging and branding locked down and put together a very polished campaign to generate interest and engagement in their latest new product offering.

What was particularly interesting, however, is the number of personal finance/independent investing voices that were also involved as well as the amount of social media (specifically Twitter) coverage that the iTRADE ESG (standing for Environmental, Sustainability and Governance) tool received. Since we first reported the launch of this new feature several weeks ago, we’ve seen steady coverage online of this new investing tool.

Clearly, there’s a well-coordinated effort at work to ensure that people are finding out about this new tool and kudos to the Scotia iTRADE team for bringing the tool to investors and to iTRADE’s marketing efforts to have the communications tools (videos) and content to support explaining what it is and why investors should pay attention.

While it is hard to separate the ‘marketing’ from the content of the Twitter chat, there were 6 questions that host Tom Drake pitched to followers of the hashtag #FairTrader. In case you missed it, we’ve provided the tweets from the session below.

Here are the list of questions tackled during today’s Twitter chat on sustainable investing:

  1. What is sustainable investing?
  2. What is ESG and why does it matter?
  3. Sustainalytics, tell us more about the research behind Scotia iTRADE’s Sustainable Investing tools.
  4. Where can you find more information about Sustainable Investing & ESG?
  5. Can you tell us how Scotia iTRADE’s Sustainable Investing & ESG tools work?
  6. Why may Sustainable Investing or ESG be important to direct investors?

Of the answers provided to this series of questions, perhaps the most succinct was from @BoomerandEcho who stated “Profit doesn’t have to be a dirty word – it’s okay to make money as long as it’s not at the expense of people and planet #FairTrader”

Scotia iTRADE was not the only Canadian discount brokerage to put the spotlight on sustainable investing this month. Earlier in April, Desjardins Online Brokerage published a short article highlighting the exceptional growth in interest in ESG concerns among managed assets and had scheduled (but later canceled) a webinar on ‘investing and the environment’ for April 20th.

Suffice to say, with the visible success and early traction of the ESG tool and sustainable investing buzz on social media, other Canadian discount brokerages will likely (if they haven’t already) take note. Given the competitive nature of the industry, ideas that resonate with investors tend to get replicated at multiple brokerages (e.g. commission-free ETFs).

The irony and good news heading into Earth Day is, that the competition for profits amongst the brokerages will help bring the ESG and responsible investing tools to investors, which will in turn drive a more socially conscious flow of capital.

Discount Brokerage Tweets of the Week

Lots of interesting chatter this week to keep brokerages on their toes. Mentioned this week were CIBC Investor’s Edge, Questrade, RBC Direct Investing, Scotia iTRADE and TD Direct Investing.

From the Forums

Can’t Fight the Fee-ling

For better or worse, there are those that enter into the world of DIY investing not fully appreciating that it really is about doing it yourself. In this post, from reddit’s personal finance Canada section, one DIY investor learned the hard way that agreements can be changed and that signing on to be a DIY investor means keeping close watch on what’s happening in their accounts.

That Settles It

Although computers and online trading seem to make things work instantly, the reality of stock trading is that there still has to be a transfer of shares from a seller to a buyer and funds from a buyer to seller. As one investor in this post on reddit found out, when you want to tap into your TFSA by selling some stocks, be sure to budget a few days to let the dust and the trade settle.

Into the Close

That does it for another week. As we hurtle towards May, market technicians are watching for sell signals and will no doubt be pouring over charts this weekend to stake their exits. And speaking of exits, Earth Day is a great reason to exit a building and enjoy the great outdoors (so long as the great outdoors is enjoyable) by cheering for a cause (hockey, basketball, Earth, science, or whatever). Have a great weekend!

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Discount Brokerage Weekly Roundup – April 14, 2017

With markets closed today in observance of Good Friday, investors on both sides of the border can spend their weekend recounting United Airlines memes, legalization of marijuana in Canada and the mother of all bombs. Say what you will about the news, but investors have a lot on their plates to digest – and that’s before sitting down to a long-weekend dinner.

Fortunately, one thing DIY investors won’t have to do this weekend is search for the latest news from Canadian discount brokerages. In this week’s roundup we take a look at movement from two western-Canadian based brokerages. The first is reviving a new deal that might be part of a broader strategy to attract younger investors (even away from other discount brokerages). The second story focuses on changes to user experience brewing at another western Canadian online brokerage and what that might mean for competitor brands. As usual, we have the fan favourites of DIY investor chatter from Twitter and investor forums to close out on.

Qtrade Investor launches new transfer deal

After a small lull in the deals and promotions section this month, a “new” transfer deal has emerged from Qtrade Investor. The deal itself isn’t new per se; it is a reboot of an offer that has shown up from time to time over the past several years.

Still, a deal is a deal. And when it comes to transferring accounts, this latest offer from Qtrade Investor stands head and shoulders above other transfer offers. Specifically, Qtrade Investor is offering to pay the transfer out fees (typically around $150) for a minimum deposit of $10,000. Qtrade Investor normally requires deposits of at least $25,000 in order to rebate a transfer fee from another brokerage, so it is an interesting offer for those on the fence about switching to Qtrade Investor.

Typically, Canadian discount brokerages offer to cover transfer out fees for deposits of at least $25,000. Exceptions to the $25,000 threshold are RBC Direct Investing, who requires deposit of at least $15,000, and more recently National Bank Direct Brokerage, who has lowered their transfer fee coverage threshold to $20,000.

Although Qtrade Investor’s latest promotion is a limited time offer, it appears that there might be additional momentum starting to build amongst brokerages to lower the bar to cover transfer fees.

Of course, the transfer fee coverage game is a tricky one.

At any time, a major player in the market could decide to raise the bar to leave and effectively negate (or cost) other brokerages trying to incentivize clients to switch. Switching fees are not something brokerages actively advertise so once a DIY investor chooses to become a client of an online brokerage provider, the cost to exit isn’t generally part of what they think about. Arguably, however, every investor and trader should consider the cost to exit before agreeing to enter.  In reality, it is unlikely that many investors consider the switching cost as part of the reason to choose a brokerage.

On a side note, Qtrade Investor’s latest promotional offer also appears to visually be appealing to younger, more active individuals (or those who aspire to be). For those who keep a close eye on the ‘imagery’ choices of Canadian online brokerages, there has been a distinct shift in what an investor “looks like”. This includes the visual identity for Qtrade Investor.

Clearly the combination of a lower threshold for switching to Qtrade Investor and some younger, more active characters helping to sell the deal and other features on Qtrade Investor signal a definite interest in appealing to the millennial investor crowd. An interesting (perhaps ironic) question is whether other brokerages can ‘keep up’ with what Qtrade seems to be doing.

Credential Direct signals a digital shift

Hunting around on Easter seems to be a thing that people look forward to. Not so much on websites, however, where hunting around for information generally leads to frustration if not outright abandonment.

This past week we noticed an invitation to complete a survey about the Credential Direct website on the front end which naturally piqued our curiosity.

Specifically, the 10-minute survey stated that it was requesting feedback on a prototype of the website, with the feedback being used to make some informed decisions on how to organize the menus to make them as user-friendly as possible.

The usability questionnaire asked visitors to complete an action based on a scenario/question, such as locating information in the website menu for upcoming webinars. Specifically, it appears that Credential Direct is looking to discover where users are most likely to look for information.

For comparison, the website menu structure is organized into the following top level sections:

  • Why us
  • Pricing
  • Research & Tools
  • Education
  • Forms
  • About Us

The prototype menu structure, however, appears to consist of the following top-level options:

  • Features
  • Fees
  • Knowledge & Support
  • About
  • Partnerships

One of the first things to note is that there are fewer menu items, a sign that some navigation simplification is in order. Secondly, there seems to be a shift away from a ‘hard sell’ to a ‘soft sell’ highlight features instead of telling users ‘why’ they should choose Credential Direct and changing the term ‘pricing’ to ‘fees’.

Another interesting observation stems from the items being included in the ‘Knowledge & Support’  – specifically the inclusion of the categories for popular content, featured content and DIY Investor knowledge.  It’s one thing to create special categories of information, however, it’s another to populate these categories with enough information to warrant making a category in the first place.  These categories seem to suggest that Credential Direct might shift the current set of ‘DIY Investor knowledge’ on markets and investment types for a new home, but perhaps they may also be prepping to include more DIY investor focused content, something that their competitors across the street (quite literally) at Qtrade Investor have been building out.

Although things are still very much in the prototype stage, it’s clear that change is brewing at Credential Direct. One other interesting data point in support of this digital evolution is a tweet from their account (which appears to have been deleted and replaced later by a tweet from the parent Credential Financial account) that suggests that building a better digital experience for wealth management service providers is on the minds of the Credential leadership.

Discount Brokerage Tweets of the Week

What happens when a brokerage popular with social media savvy users has an outage? Read on. Mentioned this week were BMO InvestorLine, Questrade, Scotia iTRADE, TD Direct Investing and Virtual Brokers.

From the Forums

Spot the DI-fference

One of the challenges that the big five Canadian banks have is differentiating themselves to consumers. For those DIY investors thinking of going with a big bank-owned online brokerage (aka direct investing with an online brokerage) the challenge of telling them apart is even trickier. In this post from Reddit’s Personal Finance Canada section, readers weigh in with their experiences on a couple of bank-owned online brokerages.

Getting an Edge

Active traders are always on the look out for ways to shave costs. That said, price isn’t the only factor, there’s also user experience and trade executions that matter. One reader on Canadian Money Forum in this post sought advice from other readers on shifting away from CIBC Investor’s Edge and got some interesting recommendations.

Into the Close

With the combination of playoff hockey and basketball and spring baseball, there’s no shortage of fun distractions heading into the weekend. Of course, there are also lots of not-so-fun distractions to keep an eye on too; however, hopefully you-know-who decides to play golf rather than a real-life version of risk. Have a safe and hoppy Easter weekend!

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Discount Brokerage Weekly Roundup – April 7, 2017

In the same week that the electric vehicle maker Tesla became the most valuable US automaker, a marijuana ETF launched and the world inched closer to war. Nevertheless, stock markets continued to price in the myriad of opportunities and risks to enable capital to flow into fueling the world of tomorrow (assuming of course the world is still here, which markets suggest is the case). For online brokerages and DIY investors alike, it continues to be an interesting time to be in the markets with stories that are finally getting investors excited and a little afraid.

This week’s roundup looks at the latest update to the deals section with the first few days of the new month providing an early look at how the market is shaping up for promotions. From there, we look at another popular discount brokerage and the many stories they were involved in as they transform themselves to capitalize on brave new trading reality. As usual, there’s a healthy dose of investor chatter from Twitter and the forums as well as a new feature of the weekly roundup – a look ahead at articles coming to the SparxTrading.com blog.

Deal Dance

There’s a classic saying for investors trying to time the markets: buy when it snows and sell when it goes. Of course, depending on where you may be in the country the timing of that ‘advice’ can vary widely.

For DIY investors, however, history has shown that when it comes to deals & promotions, snow might be a decent indicator of when to go shopping for a bargain for opening an online trading account.

Yet again this year, Canadian discount brokerages have stepped back from offering up promotions now that the RRSP season is behind us. Dropping from a high of 35 offers last month to 24 deals to kick off April, the promotional race has cooled off heading into middle of spring.

With another four deals set to expire through the month of April, the deal cull is not quite finished. That said, the news for DIY investors isn’t all grim. There are already whispers some more offers are coming and the odds are quite good that marketing teams are not about to take the spring or summer off.

The sole online brokerage offering a ‘new’ promotion to start the month is BMO InvestorLine, whose cash back or commission free trade offer is likely to spark the interest of investors and brokerage competitors alike.

Despite this cyclical phenomenon, there are indicators suggesting positive investor sentiment and a few stories that are genuinely exciting to investors (such as the proposed legalization of marijuana and renewed interest in IPOs). So, while the past two or three years have not had a robust set of trader friendly stories heading into the summer season, this year things appear to be ‘different’.

Thus, competitive brokerages may seize upon this opportunity to shift gears on a typically slow season to take advantage of the uptick in investor sentiment.

For DIY investors looking to open an online trading account, there are still lots of deals for those in a hurry to open an account and the prospect of some interesting offers on the horizon for those with a bit more patience. Stay tuned.

Spotlight lands on Interactive Brokers

As many west coast readers can attest to, when it rains it pours. For Interactive Brokers, it has been one of those moments where lots of things are happening all at the same time. In this section, we run through a week filled with analyst downgrades, impressive account growth, news appearances and the launch of a new feature for Canadian investors.

Earlier in the week Interactive Brokers announced that they would be winding down the market making segment of their business – an operation that has struggled to be profitable – in a move that signals just how challenging active traders have found the low volatility environment of the past several years.  The irony, of course, is that as an online brokerage Interactive Brokers’ valuation rests on the fact their clients are active and/or professional traders.

The transition was not taken favourably by analysts, at least for the moment, as the move resulted in downgrades on IBKR. While the stock price faltered momentarily, by week’s end it had made back ground and then some.

One of the reasons the stock chart on IBKR may have recovered so quickly came from the report of their trading metrics.

The image below (from the March 2017 trading results) indicates an increase of new accounts in March compared to February (+2%) and compared to the same point last year, the increase an increase of 18%. The spike in net new accounts from February to March 2017 was more than 61% higher than the percentage of net new accounts from the same period in 2016. Perhaps the SNAP IPO in early March along with an increased interest in the IPO market generally helped to serve as a catalyst; however, the slow and steady march upward in account growth is noteworthy.

Interactive Brokers trading stats March 2017

There was a negative metric picked up on by analysts, namely the decrease in the number of trades (DARTs) that was observed on both a month over month basis as well as on a year over year basis. That said, there was a significantly higher size of order being placed with the number of shares traded 13% higher in March than in February and 63% higher than March 2016.

Big picture: Interactive Brokers continues to shine with active traders, the most lucrative segment for many online brokerages.

One of the reasons that Interactive Brokers earns the accolades from the trading community is that it is both creative and resourceful in the offerings it gives to its clients.

This week, Interactive Brokers Canada announced that its stock yield enhancement program is now available to Canadian investors (officially).  Briefly, the program enables Interactive Brokers to lend out securities of its clients to other investors and, in exchange, the clients lending the securities receive a portion of interest paid on cash collateral put up by the borrower.

There is an extensive FAQ page detailing many of the conditions and requirements associated with the Stock Yield Enhancement Program but a few key takeaways are that individuals with at least $50,000 in account value can participate and that eligible securities can be either Canadian or American (whereas the Stock Yield Enhancement Program was previously restricted to just US securities).

This program is of primary interest to those active investors who wish to short stocks. Specifically, online brokerages that can tap into client securities to lend out facilitate greater availability of those shares.

Several years ago, Questrade tried to gauge interest in a similar program; however, the launch of the program was contingent on approval from Canadian regulators – something that appears to either have stalled or not proceeded.

Regardless, now that Interactive Brokers offers such a program, it will be interesting to see if other online brokerages follow suit (to cater to active traders) or if this becomes yet another reason that active traders will seek out Interactive Brokers as their brokerage of choice.

Finally, Interactive Brokers’ founder and CEO Thomas Peterffy was on CNBC earlier this week providing his take on the latest developments of US retail investors and markets in general. It was particularly interesting to note his position on the markets at these levels but also his take on DIY investor sentiment.

Around the Corner

We’re making some adjustments to how content is delivered on SparxTrading.com and are pleased to announce that we will be including announcements/previews of articles that we’ll be publishing on the blog here in the weekly roundup.

Be sure to check back on the blog (or follow us on Twitter) to get the latest insights on features and developments at Canadian discount brokerages.

In our first ‘around the corner’, be on the lookout for a detailed look at Scotia iTRADE’s launch of their ‘sustainable’ investment assessment tool. This tool has been gathering quite a bit of attention online and has also seen associated media (video) developed to help investors understand what it is and how to use it.

Discount Brokerage Tweets of the Week

An interesting week for DIY investors on Twitter with new features and platform stability on the wishlist. Mentioned were BMO InvestorLine, CIBC Investor’s Edge, Questrade, Scotia iTRADE, TD Direct Investing and Virtual Brokers.

From the Forums

Transferustration

Moving between online brokerages can be a costly affair. In this post one user is considering the move from TD Direct Investing into Questrade and comes up with an interesting (albeit round about) way to deal with the transfer fees.

Transferustration 2: Not so Simple

With robo-advisors gaining in popularity, the shift away from DIY passive investment portfolios into a robo-advisor based platform will only continue to gain traction. This post was particularly interesting as it shows the (rough) experience of one user transferring from Questrade into Wealthsimple.

Into the Close

The first week of April is officially in the books. It’s been a very interesting week across the markets and more importantly across the globe. While the world is nervously watching what happens with the US war machine now being mobilized, traders are inevitably wondering how best to navigate this terrain. And, speaking of things moving quickly, science (or a pipe dream) finds its way into our imaginations yet again this week. Here’s a look into the future of ultra high-speed transportation. Have a great weekend!

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Discount Brokerage Weekly Roundup – March 31, 2017

Even though March is over, it still doesn’t quite feel like the madness is behind us yet. Nonetheless, housing prices (in Toronto) and stock markets are still buoyant, and are managing to keep up appearances. For investors & discount brokerages, it seems the old farmer adage stands: make hay while the sun shines.

In this edition of the roundup, we look at the deals and promotions turnover set to take place across the board as we head into a new month. From there, we’ll review the latest security feature from a Canadian bank-owned discount brokerage that leverages voice biometrics. As always, we’ll look at what DIY investors had to say on Twitter and wrap up the week with a couple of interesting forum posts.

Marching Forward

After the madness of the RSP contribution season, a rally in the stock market, and rumblings of interest rate increases, it appears as if the landscape for online brokerages is due for a bit of a shakeup.

As we head into a new month, it is already clear that there will be a great deal of change on the deals & promotions front with at least six offers officially set to expire at midnight. Interestingly, deals from National Bank Direct Brokerage, CIBC Investor’s Edge and Scotia iTRADE were pulled from their websites in advance of the official calendar roll over.

The transition from March madness to April (sadness?) is not unusual. Last year, the shift from March to April saw the deal count fall 42% from 33 offers down to 19, with most of the offers disappearing from the cash back/free trade category. The deal count through March of this year reached close to 30 before pulling back slightly with the expiration of deals from Credential Direct, Qtrade Investor and HSBC InvestDirect.

One curious observation this year is that online brokerages have removed offers from their website in advance of the calendar roll over. Typically these deals last through the last day of the offer, even sticking around a few days after the deal has expired.

It’s not quite clear what this means for publication of new offers, however it seems that brokerages are being slightly more responsive than they have been previously. Also, it is curious to note that, at the time of publication, there were no longer any promotional offers or deals listed on the Scotia iTRADE special offers section. Scotia iTRADE has been staple of the deals race for a very long time, so it will be interesting to see if they populate their deals section again soon or if this is a signal of a change in strategy.

We will continue to monitor the deals & promotions section heading into April, especially since the landscape for DIY investors’ choice of promotions keeps shifting. With several ‘coming soon’ features announced by brokerages (including one described below) there may be a convenient promotion to accompany new feature releases.

List of some of the brokerages and deals expired as of March 31st:

  • Virtual Brokers’ $10,000 Commission Credit Offer
  • National Bank Direct Brokerage Cash Back Promotion
  • Scotia iTRADE Winter 2017 Commission Rebate Offer
  • CIBC Investor’s Edge Cash Back & Free Trade Offer
  • TD Direct Investing 200 Commission-free Trade Offer

New Voice of Security

Whether it’s Siri, Google or Alexa, there’s no question that voice recognition is playing a greater role in the day to day lives of consumers. Now, it appears, it will do the same for DIY investors.

Voice recognition technology has typically found its way into the financial services world as a means to replace users having to push numbers on a keypad to navigate, but now it is possible for this technology to verify the identity of who’s on the line.

An announcement posted on the CIBC Investor’s Edge website indicates that voice recognition biometrics will soon be integrated into the customer service experience at one of Canada’s bank-owned online discount brokerages. Instead of fumbling about with passwords, PINs or security verification questions, individuals who are in a hurry will simply be able to rely on a ‘voiceprint’ for security authentication.

Screenshot from CIBC Investor’s Edge Website

How much time can be saved using voice biometric login? Quite a bit, it seems. A recent study of voiceprint-based biometric authentication from Citibank’s Asian Pacific region found that the average time to validate a client’s identity dropped from 45 seconds to 15 seconds using this new technology. In a world where user experience online demands web pages load in fractions of a second, it’s easy to see why making the case to shave the telephone authentication experience down makes sense.

Another improvement to the telephone experience CIBC Investors Edge users will enjoy is being able to schedule a call back instead of waiting on hold.

Granted, it seems like a small improvement, but for impatient traders or investors who would rather listen to the market news instead of hold music (or hold commercials), the call back feature is a godsend and will make scenarios like the one mentioned above a thing of the past. Of course, while call backs are preferable, how long it takes for an agent to call back is another matter entirely.

The announcement page for this new feature also has compiled a useful list of questions, including what should happen if voice authentication does not work or does not allow a user in.

This latest feature announcement, while not revolutionary, is still evolutionary and helps to exemplify that the bigger bank-owned discount brokerages are not standing still when it comes to innovation. When it comes to deciding on how to improve consumer experience as an online brokerage, this one seems to be a good call.

Discount Brokerage Tweets of the Week

If there’s a rule to social media and discount brokerages, it’s that when things break, you’ll hear about it on Twitter. Mentioned this week were BMO InvestorLine, Disnat, Questrade, Scotia iTRADE, TD Direct Investing & Virtual Brokers.

From the Forums

Conversion Factor

DIY investors are always on the lookout for a good deal. In this post, from reddit’s Personal Finance Canada, one DIY investor looking for a better way to convert between USD & CAD found a good tip to consider at a popular online brokerage.

Qtrade vs Questrade

Without meaning to, the Q-named Canadian discount brokerages are often mistaken for one another. In this post, however, one user had narrowed the field down to choosing between Qtrade Investor and Questrade. More instructive, however, is the response on this channel that Questrade managed to provide.

Into the Close

That does it for another week in the markets. Assuming that nothing totally crazy happens on Twitter this weekend, enjoy April Fool’s Day, the start of spring training and celebrating the successful launch (and return) of the SpaceX rocket. For a head start on April Fool’s pranks, here’s a fun rundown of them.

 

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Discount Brokerage Weekly Roundup – March 24, 2017

Investor’s know that when it comes to investing, there’s generally no such thing as a sure thing. In a week where there was so much going on, it was curious to see those that were convinced of a done deal (aka repeal & replace) come undone at the seams and those that were convinced of the worst (i.e. a capital gains tax hike) not see it come through.

This week’s roundup is chalked full of goodies courtesy of the federal budget and a handful of Canadian discount brokerages who’ve supplied investors with some interesting analysis and overviews of important changes for DIY investors to take note of. While the budget dominated the headlines, the next big story covered in the roundup looks at an interesting ‘blip’ on the radar from one of Canada’s largest online brokerages and how this might change the toolbox for younger DIY investors. From there we’ll scan through the latest tweets and DIY investor forum posts to see what investors and brokerages were talking about.

Budgetpalooza

This week, the highly anticipated federal budget was announced and it was maybe more of a surprise because of what it didn’t contain than for what it did.

Canadian DIY investors and pundits breathed a collective sigh of relieve when it was clear that the capital gains exemption rate would be left untouched at the current 50% rate.

Even though many experts describe the budget as a ‘business as usual’ move, it nonetheless weighed in at over 200 pages and did contain a number of nuggets that investors will need to pay attention to. Of course, like just about everything related to DIY investing, getting a full view of what the budget changes may mean requires quite a bit of reading and researching different sources.

Fortunately for DIY investors, there are couple of resources from Canadian online brokerages that can help make sense of the budget from an investor’s point of view.

We’ve identified three discount brokerages who’ve put together some useful resources related to this most recent budget announcement that DIY investors may want to pay closer attention to: Desjardins Online Brokerage, BMO InvestorLine (via BMO Wealth Management) and CIBC Investor’s Edge.

Here’s a quick overview of each source and what information that DIY investors might find most useful.

Budget 2017 Review: Desjardins Online Brokerage

Starting first with Desjardins Online Brokerage, who managed to pull together very good summaries of the budget very quickly. Their budget coverage included an ultra quick read/summary of some highlights of the budget including:

  • Access to the Canada Learning Bond (CLB)
  • Anti-avoidance rules applicable to registered plans
  • Phasing out the Canada Savings Bond Program
  • Consolidation of caregiver credits
  • Tuition tax credit
  • Tax credit for transit
  • Capital gain inclusion rate in computing income

None of these topics was explored in detail in the summary, but to provide added depth – especially from an economic perspective, there was also a budget analysis audio cast (great for listening on the road or treadmill) and PDF report. This report would be of interest to DIY investors who want take a ‘macro’ look at the possible impact of the budget on the Canadian economy.

Budget 2017 Review: BMO InvestorLine (BMO Wealth Management)

The BMO Wealth Management budget overview provided by BMO InvestorLine offered clients a detailed explanation of key changes in the budget that was particularly strong in highlighting a few changes that can impact DIY investors. In addition to the detailed article, there was a video interview (shown below) that provided a recap.

On a side note, the content/digital marketing efforts of the Canadian financial institutions are starting to ramp up (this is probably another topic for another day, but feel free to drop us a note if you want to chat about it!)

Some points of interest from the BMO Wealth Management 2017 budget overview were:

  • the detailed explanations on Anti-avoidance rules which are of importance to investors with RESPs or those thinking about using a DIY investor account for an RESP
  • timing of recognition of gains & losses for derivatives which should be important for advanced DIY options traders/investors to review
  • tax incentives for investors of flow-through entities (related to mineral exploration).

Budget 2017 Review: CIBC Investor’s Edge

The budget overview from CIBC Investor’s Edge consists of two parts. The first, a document prepared by tax and estate planning experts Jamie Golombek and Debbie Pearl-Weinberg, was a somewhat detailed look at key components of the budget that could impact individuals and small business owners.

This document covered quite a bit of ground but was nonetheless very readable. The most salient points for DIY investors included had some good explanations of rules impacting RESPs/RDSPs and a very good example of the changes to timing of recognition of gains and losses for derivatives – a must read for options traders.

In addition to their overview document, there will be a webinar presented by Jamie Golombek, scheduled for Wednesday March 29th from 12pm – 1pm ET, which will cover:

  • tax filing tips
  • splitting investment income with family members
  • Investing in RRSPs or TFSAs vs paying off debt
  • Donation strategies for investors

As this is investor focused content, it will likely provide some additional depth and colour to the points DIY investors are likely to encounter when tax planning.

Other brokerages

Although not directly from TD Direct Investing, the Money Talks series produced by TD provided some investor-focused budget content in video format and TD Economics put together a brief analysis of the budget from a ‘macro’ perspective.

The five minute-ish Money Talks video touched very briefly on several topics related to the budget, including what didn’t happen this budget. The big takeaway from this video was to talk to a tax/investment advisor for more guidance.

You’ve got a fund in me

It’s not often these days that DIY investors get to hear about mutual funds. In fact, when looking back at the past few years of investor education events, there haven’t been many (daresay any) of educational events for DIY investors from Canadian discount brokerages that specifically dealt with mutual funds.

That changed this week as TD Direct Investing held a webinar on mutual funds that appeared to coincide with the release of TD Managed ETF Portfolios (which are available as D-series mutual funds).

On the surface, it appears that DIY investors (especially those with modest portfolio sizes) who are looking for a convenient, cheap(ish) option for getting diversified exposure for their investment could be in luck. For a very good overview of what’s under the hood on the new offer, especially the finer point of these funds having an actively managed component, check out the Canadian Couch Potato article here.

In addition to the new product angle, what was most interesting about the TD Direct Investing webinar we reviewed this week was that the webinar appeared to provide only a partial view of the full landscape of mutual fund choices available to DIY investors who are with TD Direct Investing.

Specifically, there was no mention of the TD e-Series funds during the presentation even during the discussion of funds that could be accessed by DIY investors. Given the popularity of the TD e-Series funds with DIY investors and those that presumably would also be interested in the new D-Series funds, it was a very curious choice to omit.

Nonetheless, the combination of a webinar topic on mutual funds, especially those marketed to DIY investors, as well as the launch of a new DIY-focused set of mutual funds that have earned cautious praise from an influential voice in the Canadian DIY investing, signal a potentially interesting development across the industry.

Challenged by robo-advisors on the one hand and the trend towards passive (and ETF investing) on the other, bringing back the mutual fund into the DIY investor tool box is something other larger players might also try to get behind.

While it may not be the ‘cheapest’ option for DIY investors, these new mutual funds may gain traction because of perceived value. Specifically, for younger or less experienced investors, that value lever is convenience, something bank-owned discount brokerages such as TD Direct Investing know just as good as any firm how to sell.

Discount Brokerage Tweets of the Week

March madness was in full effect – and it wasn’t just basketball either. Mentioned this week were CIBC Investor’s Edge, Questrade (a lot!), Scotia iTRADE, TD Direct Investing and Virtual Brokers.

From the Forums

The Waiting Game

Does transferring to or from a discount brokerage really have to be so painful? Transfers happen all the time, however the internet is littered with horror stories from DIY investors who’ve had things go off the rails when trying to get into or out of an online brokerage account. Find out from this post what one investor had to go through when trying to transfer into a popular discount brokerage.

Into the Close

Investors have had a lot to chew on this week. Fortunately, spring is officially here, so here’s to thinking about warmer weather. In the meantime, hockey fans enjoy the race to the playoffs (for those who are still in it) and best of luck ducking the political drama this weekend!

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Discount Brokerage Weekly Roundup – March 17, 2017

March madness indeed. After ‘losing’ an hour to start the week, things were looking kind of looking up with Pi day, then there was the interest rate hike in the US, that whole ‘Ides of March’, the IPO of Canada Goose and finally St. Patrick’s Day on a quadruple witching day. Even though Canadian discount brokerages may be used to these ups and downs, the bigger picture appears to be how to stand out to investors with so much else going on.

In this week’s roundup we take a look at a couple of online brokerages attempting to grab the spotlight as best they can amidst a crazy news cycle. The first, a major platform upgrade, could be a signal of some changes to come at a brokerage that doesn’t often make the news. Next we look at what might be the ‘next big thing’ for socially responsible investors and a big differentiator at a bank-owned online brokerage. Also on the menu, we cut through the cat videos, Trump tweets and trolls to find what DIY investors were chirping about on Twitter and on the investing forums.

HSBC Launching New Platform

It’s almost cliché at this point but user experience is important for traders on the web today.

Over the past four years, there has been a concerted effort by most Canadian discount brokerages to improve ‘user experience’ for their existing and prospective clients. Earlier this year, Scotia iTRADE released a new front end website to improve navigation and usability. This past week, HSBC InvestDirect posted an update to their website indicating that a major facelift or upgrade to their online trading experience is on its way.

Screenshot from HSBC InvestDirect Website

Based on an early look at the new platform available on the InvestDirect website, the new trading platform features screenshots that highlight the cleaner look and feel to the landing page. A consolidated view of the holdings, positions and overall gains/losses makes up the dashboard.

Asset breakdowns are in line with other brokerage interfaces and contain clear(er) charts showcasing asset allocation, regions/sectors and performance to help track investments.

Under their ‘investor tools’ the layout includes essential trading information on a stock as well as essential functionality (such as the ability to trade, refresh for quotes, add stocks to a watchlist or setting an alert). The nice feature they have in their stock window is the ability to compare up to three stocks on a chart against one another. Even though it is clean and somewhat minimal in design, it appears to have some of the more popular features that most DIY investors would require.

In terms of screeners, HSBC InvestDirect provided a preview to their mutual fund, ETF and fixed income screeners. The filter parameters include a few standard values such as Risk, MER and Morningstar Ratings as well as the ability to run pre-defined search queries. With so many of these products on the market, a screener that has some advanced filters is a valuable tool.

Although this new platform is clearly catered towards the standard DIY investor (more likely the buy/hold or occasional investor/swing trader) it is nonetheless an important step forward for HSBC InvestDirect’s digital identity. Not only will the new platform enable them to better service their existing clients with an improved order entry, research and tracking experience, this newer interface might improve the perception of the HSBC InvestDirect brand.

For many years, discount brokerage rankings from Surviscor and Rob Carrick (Globe and Mail) for being out of touch with the needs/user experience of modern investors. For example, the last ranking from Rob Carrick referenced HSBC InvestDirect as “the broker that time forgot. Hasn’t done much to shake things up since the mid-2000’s…” while Surviscor assigned a grade of “C-“ to “transaction process” and a “D” to “website resources.”

Though the unveiling of a new trading platform won’t necessarily be revolutionary, the fact that it is evolutionary is a good sign for HSBC InvestDirect. And even though it’s hard to tell what else will be changing (if at all) and when, the best news for DIY investors is that they’re not standing still.

Scotia iTRADE goes for sustainability

Another interesting development this week was from Scotia iTRADE who became the first DIY investing brokerage to launch integrated tools to evaluate the ‘sustainability’ (measured across Environmental, Social and Governance – ESG – parameters) of publicly traded companies.  The tool itself is developed by a third-party, Sustainalytics, which has been involved in evaluating companies on ESG parameters for the past 25 years.

While there will be more to come in an upcoming post, at first blush this new feature looks like a significant directional move by Scotia iTRADE. At a time when marketing budgets across online brokerages are getting increasing scrutiny, the cost of professionally producing and launching a new product video is not insignificant, so the three part explainer videos hint at a major commitment from iTRADE to let investors know about this new feature.

Reading between the lines, the coordination of marketing efforts to do this means the ‘sustainable’ angle likely will form an important component to what will differentiate Scotia iTRADE from its peers, especially in the near term.

Interestingly, the spotlight on ethical and sustainable issues has never been more timely (and perhaps a tad ironic).

The Canadian financial services industry is still reeling from the blowback from the recent CBC news investigation that revealed (alleged) significant ethical violations from front-line staff. How the Canadian banks would fare on an ESG score sheet after this new revelation would be very important to track especially as more details emerge.

Discount Brokerage Tweets of the Week

Feature requests and customer service gripes made up the menu of tweets this week. Mentioned were CIBC Investor’ Edge, Credential Direct, Questrade, Scotia iTRADE, TD Direct Investing and Virtual Brokers.

 

From the Forums

Detail Disoriented

When it comes to investing and trading, everybody starts at the bottom of the mountain. Thankfully there are some good people along the way that can offer sober advice about the journey to becoming a confident DIY investor. In this post from reddit’s Personal Finance Canada thread, one new investor finds out that details matter and keeping them all straight is just the beginning of the juggling act of investing solo.

Certifiably Unhappy

Nothing like a nasty fee surprise to leave a bad impression of a service provider. For one DIY investor trying to deposit a share certificate with Scotia iTRADE, the sting of a deposit fee was enough to have them start to shop around. Read what others had to say about the share certificate fee-asco in this post from RedFlagDeals.com.

Into the close

That’s a wrap on another busy week. For anyone trading this week’s market, hopefully it ended on a green note along with celebratory (or necessary) drink (or two). Next week should be another wild ride for Canadian DIY investors with the federal budget announcement slated for mid-week. Rest up (while you can) & have a great weekend!

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Discount Brokerage Weekly Roundup – March 10, 2017

For many families, the reality of March break is about to set in. What it means is that, while there may be a change in pace, the word ‘break’ doesn’t quite mean the same to the parents as it does to the kids. Unfortunately for everyone though, there is no break from the mania that is Trump coverage. And, for online brokerages and DIY investors in the US and possibly here in Canada, there is the very real possibility that there are still more waves to be made when it comes to DIY investing.

In this week’s roundup, we recap a couple of interesting stories from the SparxTrading blog roll. Specifically, we look at the escalating commission-fee price war between major US online brokerages, the evolving regulatory landscape for investment product/service providers and how these events may shape Canadian DIY investing in the near term. Next, we look at how Canadian discount brokerages are approaching online security and what DIY investors should be doing to better protect themselves online. As is usual fare, we’ll also be looking at the tweets from DIY investors and close out with chatter from the Canadian investor forums.

Fee-ling the Pinch: US Online Brokerage Fee Wars and the Fiduciary Duty Rule

Turn on the TV, surf the internet, open a newspaper and the one thing dominating the news cycle is Trump. For DIY investors, in the US and potentially here in Canada, however, there are a pair of stories that are probably worth tuning into more closely.

In this week’s blog post, we examine the latest explosive fight between giants in the online brokerage space in the US and the fallout from a price war. But there’s more to the story than just a simple race to the bottom. There’s also the likely possibility that the largest players, such as Schwab, smell blood and sense an opportunity to gain ground on their much smaller (but still sizable) peers.

Here’s a quick recap. US online brokerage fees and commissions have been on the chopping block since last year, in part prompted by competitive dynamics and the announcement from the Department of Labor’s new fiduciary duty rule, which was slated to come in to effect next month, in April. That rule could bring financial advisors into conflict of interest with their clients as it sets higher standards demanding advisors act in the best interest of their clients and not their own or their firm’s.

The tumble in commissions and fees for the biggest asset management firms such as Fidelity, Blackrock, Vanguard and Schwab also impacted their stock prices. Stock prices have waivered since the fees war escalated, and new EPS estimates were impacted by the millions lost in fees from cost cuts hovering at the 30% mark in plenty of cases.

Fidelity, for example, dropped its online stock trading fees by a whopping $3, costs sit now at $4.95/trade. And a few days ago, Schwab lowered its base trade commission to match Fidelity after already lowering its prices in February; other brokerages have followed suit including TD Ameritrade and E*Trade Financial. Firms are saying the price wars are just part of doing business, but Blackrock, at least, acknowledged that their fees were dropping in response to the DOL’s impending fiduciary rule.

For Canadian DIY investors, and discount brokerages, there are several important lessons.

First, Canadian Securities Administrators (CSA) are considering setting similar standards for financial advisors here in Canada. While there is a lack of consensus between provincial regulators as to exactly what a ‘best interest standard’ would look like, recent admissions by TD Bank staff that they put profits and performance ahead of client best interests may accelerate the timetable and will to push these standards into being.

Second, larger online brokerage players are in a very strategic position to benefit from this rule and they can essentially force smaller online brokerages into a very challenging position by lowering standard commission pricing. In other words, the US online brokerage market is an interesting playbook for any large, competitive bank-owned brokerage to emulate.

Finally, although the US and Canadian markets may be different, there are still fundamental economic forces at play. Canadian DIY investors will, like their US investor counterparts, be drawn to better perceived value. One of the reasons Schwab has been able to withstand (and in some cases instigate) a fee drop is because beyond lowering commissions on trading, they’ve also expanded the selection of commission-free ETFs, introduced a robo-advisor service and provided other advisory services to clients.

For the full analysis on how the fee wars and regulatory shifts could influence the Canadian online brokerage marketplace, click to read the blog here.

Online Security for Canadian DIY Investors: How to Stay Safe While Trading Online

As part of Fraud Awareness Month, we continue our look into how DIY investors can better inform and protect themselves about online fraud when trading online.

In our most recent blog post, we take a deeper dive into the world of online brokerage security guarantees and what they do (or don’t) cover and what they require DIY investors to do to qualify.

Fraud is kind of a big deal

Fraud has grown to epic proportions in the last decade, becoming a local, national and international security concern. Worldwide costs of cybercrime are estimated to run between $375 billion and $575 billion annually. In Canada, recent survey results show that companies here lose an average of about $6 million with every data breach.

For Canadian discount brokerages, there hasn’t been any major public, large scale breach that’s made headlines. Rather than become a news story, however, the financial services industry has started – albeit slowly – to adopt a variety of good practices to keeping clients safe. One such approach that is favoured by many in the tech community is two factor authentication (TFA).

Two factor authentication essentially ads an extra step to the traditional user name and login in which a security code (or secondary ID source) is used to confirm identity. Interestingly, only a handful of Canadian discount brokerages do offer this, but it is increasingly getting attention from IT departments across the Canadian brokerage community as a feature which could offer a more robust approach to security.

Details matter

Like most insurance policies, the devil is in the details. For Canadian online brokerages offering up a security guarantee, we found it particularly interesting that there were many different approaches and instructions given to DIY investors regarding online security.

Aside from some of the more well-known preventative measures, such as not sharing a password with another person or using a public computer to log into a trading account, there were other measures, such as ensuring you have an up to date anti-virus, logging out after every session AND closing the browser or sharing a password with an account aggregator (such as Mint) that could invalidate the security guarantee.

Perhaps the best suggestion to address possible fraud is to regularly and frequently check account status for any suspicious activity. Discount brokerages, such as BMO InvestorLine and RBC Direct Investing, stipulate that clients must report a breach within five business days of receiving a monthly statement. For the buy and hold crowd, this means taking the effort every month to check what’s happened on every statement.

The biggest takeaway from looking at the different online security guarantees offered by Canadian discount brokerages is that the brokerages do put quite a bit of responsibility for security on clients themselves so if the security guarantee is a ‘selling point’ for any brokerage, make the effort to check what’s required to comply before getting going.

Discount Brokerage Tweets of the Week

The conversation on Twitter this week highlighted the special role that it plays as a customer service tool for DIY investors. Mentioned this week were BMO InvestorLine, CIBC Investor’s Edge, Questrade, Scotia iTRADE & TD Direct Investing.

From the Forums

Hard lessons

Some good advice we could all heed out of the forums this week: “Never bet with money you’ll regret losing” sent out to one young investor who lost $6K in the past year with risky investments . . . hopefully a lesson you only learn to learn once . . .

ETF or e-Series

The ever-popular debate continues for DIY investors looking to stretch the most value out of their investment dollar. In this post from RedFlagDeals’ investing forum, users chime in on whether TD e-series or Questrade’s commission-free ETF buying would be the better bet.

Into the Close

Another sure sign of spring being just around the corner: losing an hour of sleep for daylight savings ending. For the traders out there it just means one less hour to wait to get back into the swing of things. Have a great (shortened) weekend!

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Discount Brokerage Weekly Roundup – March 3, 2017

Crazy real estate, crazy IPOs, crazy politics, crazy Oscars, crazy Amazon outages and one very crazy sprint to the RRSP contribution deadline. Not a bad way to ring in the third month of 2017. There’s certainly no shortage of items pulling DIY investors’ attention in every direction this past week and perhaps no coincidence that Canadian discount brokerages are trying to capitalize on the increased attention investors are paying to the market by making some ‘bigly’ moves of their own.

In this week’s roundup we take a look at the latest collection of discount brokerage deals that DIY investors can choose from and how different brokerages are working to stay on the radar of those investors. Next we take a look at the big news story for investors – the Snapchat IPO and whether investors will be over it or all over it.  From there we take a look at the latest online brokerage tweets of the week as well as a couple of interesting posts from the investor forums.

New Deals Roundup

With stock markets flirting with new all-time highs, investor sentiment towards getting into the markets has clearly thawed. Investment capital is flowing again and there’s no better indicator of that than the excitement and hype that was the ‘snapchat’ IPO. Another interesting indicator, however, is the number of Canadian discount brokerages offering up promotions or deals.

Heading into the new month, almost all Canadian discount brokerages, with the exception of two (Interactive Brokers Canada and Laurentian Bank Discount Brokerage) are offering some kind of incentive offer to attract new clients or new assets from existing clients. In total, we’ve spotted 30 deals that are being actively advertised or publicly promoted.

Breakdown of Canadian discount brokerage deals for March 2017.
Breakdown of Canadian discount brokerage deals for March 2017.

While most brokerages offer up the standard transfer fee coverage, this category of deal makes up roughly one third of the offers out there. The rest are a mixture of commission rebate offers, cash back promotions or some other kind of promo.

Although no new deals technically hit the wires at the outset of the month, there was some activity in the final days of February which helped put a little spring in the step of the deals activity heading into March.

The good news from two brokerages came in the form of deal extensions. Both Qtrade Investor and Desjardins Online Brokerage extended their offers a little further into 2017. In the case of Qtrade Investor, their cash back offer was extended to mid-March. For Desjardins Online Brokerage, their popular 1% commission-rebate offer has been extended out to almost the end of April (April 28th).

Scotia iTRADE was the other Canadian discount brokerage to ramp up the deals activity with the launch of their VISA gift card offer that coincided with the launch of their new front-facing website. The deal itself offers between $50 and $500 for deposits ranging from $25,000 to $1,000,000+.

Overall, Virtual Brokers is leading the pack with six different offers in play followed by Scotia iTRADE which is now offering up five. Interestingly, the Scotia iTRADE site special offers section currently is displaying only two offers, however links to the deals (shown in the deals & promotions section tables) do point to the live offer pages.

As we head further into March, however, it won’t be just the number of deals that makes the difference but also the visibility of those offers.

TD Direct Investing, for example, does not have as many deals going as their peers but has increased their advertising presence – including front page newspaper ads and increased online advertising – in a bid to get their deal or brokerage noticed. It will be interesting to see how their counterparts, such as RBC Direct Investing who doesn’t have a commission-free or cash back offer (they do have a ‘points’ related offer for existing RBC clients) or CIBC Investor’s Edge (who does have a very competitive offer) elect to respond in the sprint to income tax refund season.

From the Blog: Oh SNAP! An IPO like no other?

It may have taken a couple years to get here, but the biggest threat to Facebook’s dominance in the social media space successfully IPO’d this past week and now has a market cap of $34B US.  From a startup in 2010 to public company in 2017, Snapchat – or more formally Snap Inc, debuted on Thursday to a very warm reception.

Screenshot from the opening of SNAP at NYSE.

Despite all of the hype leading up to the IPO, there were lots of investors – mainstream investors in particular – that had to wait until shares went live on the open market in order to get a piece of the action.

Only time will tell if this millennial phenom can sustain the imagination of investors, advertisers and the very fickle user base of younger technophiles.

In a blog post this week, we took a look at the lead up to the Snapchat IPO and add a bit more colour to a story that is bound to have investors of all ages debating whether SNAP is a hit or is just hype. Click here to read more.

Fraud Prevention Month

March is the official month of fraud awareness and prevention. For DIY investors, the world of investing can be a dangerous place. From ‘hot tips’ to the threats of being hacked, there are numerous risks that all investors would be wise to understand and properly prepare for.

Stay tuned this week as we launch an interesting comparison of the different fraud protection measures currently in place at Canadian discount brokerages and what DIY investors can do to better protect themselves against fraud – including evaluating the security of their online brokerage.

Discount Brokerage Tweets of the Week

Lots of chatter as DIY investors slid into the RRSP contribution deadline this week. Mentioned were BMO InvestorLine, Questrade, RBC Direct Investing, Scotia iTRADE, TD Direct Investing and Virtual Brokers.

From the Forums

Closing time

Break ups are hard. But for one DIY investor, who chronicled their exit from Virtual Brokers, the process was not as simple as it seemed. Click here to read the reddit post on how it all went down.

Down to the Wire

The procrastinators for RRSP contribution deadlines might be able to relate to this post from reddit’s Personal Finance Canada section. One user who was close to the deadline was looking for a quick route to open an online brokerage account for an RRSP and was considering Questrade but was up against a few hurdles for just how long it would take to get funded. Read on to find out the play by play heading into the contribution deadline.

Into the Close

Well if there was one lesson from this week, it’s to expect the unexpected. Good tip for traders heading into the weekend as chatter of interest rates and more fallout from scandals from the US await. So, on that note, have a great weekend and for a bit of schadenfreude, here’s that Oscar moment that is so hard to watch but so hard not to.

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Discount Brokerage Weekly Roundup – February 24, 2017

Spring may still be a month away but there are many who’ve already had more than enough of winter. Of course, change is certainly the theme for Canadian discount brokerages as their new reality is one in which they will have to become better at managing it and demonstrating that they can pull it off without a hitch.

In this week’s roundup we take a closer look at one Canadian online brokerage that unveiled a major change to its front-facing website earlier in the week. From there we’ll take a look at a recent evolution by the parent of another popular online brokerage as they introduce Canada’s latest robo-advisor. As usual, we’ll close out with the latest chatter from DIY investors on social media and in the investor forums.

Scotia iTRADE website gets a major overhaul

This past week, after what likely involved many conversations about the finer points of typography, colour palettes and ‘user experience’, Scotia iTRADE unveiled their new public-facing website.

While we were given an early look at the new website, now that the site has gone live we can finally shine a brighter spotlight on the website itself, what Scotia iTRADE hopes it will achieve and what the new site means for DIY investors and iTRADE’s competitors.

Online trading continues the tradition of change

Ever since online brokerages hitched their wagons to the world of internet trading, there has been a constant tension between the world of finance and the world of technology.

On the one hand, finance is about stability, trust and continuity. On the other, technology is about change, innovation and taking chances. And, as a result, as money becomes more digital, online brokerage firms are increasingly becoming technology firms first and financial service firms second.

That said – what does the digital shift for finance have to do with online investing? In a nutshell, everything.

When it comes to online brokerage websites, it is clear to see that the first thing that consumers see and interact with will have an important impact on how perceive that particular brand or firm. Are they competent? Are they trustworthy? Do they run a dilapidated front end or do they care about what they do enough to make it look good and function effectively? These are just some of the questions DIY investors would have asked while visiting a branch in person but now ask when they visit a website or use an app.  The website is the digital ambassador for the brand and the longer online brokerages leave their sites fallow, the less inclined anyone will be to pay attention, let alone trust what the experience will be like.

That said, good websites are not cheap to design, build, implement and monitor. In a world where Canadian online brokerages are facing fierce competition from one another, as well as declining commission revenue and possible threats from products/services such as robo-advisors, justifying the spend to redo a website communicates that a brokerage is willing to keep itself in the game and that it can evolve with the times. As in the real world, you have to dress the part.

And, while we have witnessed many of Scotia iTRADE’s peers already go through the redesign process over the past three years, the fact that Scotia iTRADE has finally rolled out their new site signals that they, too, are very much in the Canadian online brokerage race for the long haul – good news, of course, for the long-term buy and hold investors who want to park their money somewhere that is well maintained.

Features, functionality and feelings

Being the weekly roundup, we can’t go into excessive detail on the new site, but given the scope of changes, we can touch on a few interesting elements in their new website and explore a bit about how these changes stack up to the previous site.

One of the most notable changes to the new Scotia iTRADE website is that it has drastically reduced the amount of text on pages in favour of a cleaner, less cluttered look and feel.  As shown in the image below, menu options – at least at the top level menu section – have been simplified from the 9 options to go somewhere down to four key categories: About, Invest, Fees & Education.

While their very meaty dropdown menus still contain quite a bit of information, they are far less overwhelming that the previous design. Also the new menus have clearer quick links to take a user to common information without having to hunt too hard to find it.

Another notable element that has changed in the new website is the removal of the login window at the top of the screen. This might be a sore spot with existing clients who would prefer not to click anywhere to go to a login window, however it was a reasonably good gamble that existing clients would accommodate the change to having to click the ‘sign in’ button to access their account to get access to their own money. The tradeoff (pun intended) is that with the new design, the iTRADE branding stands out and the sight line is cleaner as the page loads.

In keeping with a trend that appears in a number of other online brokerage sites and financial services web pages, icons have found their way onto the homepage. TD Direct Investing and Qtrade Investor’s recent website upgrades, which preceded the launch of Scotia iTRADE’s website, also rely on icons to communicate conceptually relevant information in a way that provides some visual variety to the text and photographs on the page.

 

 

Scotia iTRADE has divided the icon section into information for new clients and existing clients, placing what are likely the most popular pieces of information to either visitor at the very top of the list of icons displayed.

 

 

Lastly, the new website is also notably more diverse and colourful in comparison to its predecessor.

In keeping with a trend in Canadian financial services firms towards embracing a more diverse view of what a ‘DIY investor’ should look like, the imagery selection features many more women, investors of varying ages and ethnicities. Additionally, although the new website makes extensive use of stock images, the choices of outfits and settings of the models are more visually striking yet approachable than the previous choices of black & white photographs with red accents.

Having opted to design a responsive website for a mobile-driven world, Scotia iTRADE is clearly banking on a future in which those who want to access their website will do so from a variety of devices. The decision and execution on going the responsive route are not without their own challenges either.

As can be seen from the image above, there are still kinks to be ironed out – such as the copious amounts of whitespace in one of their most popular sections linked to commission pricing. Because mobile design likes to stack elements vertically, there are a number of examples on the new website where how information gets presented requires figuring out the unique challenges that a responsive design environment poses.

Making it happen

Ultimately, done is better than perfect. Replacing a website is a significant undertaking and not without it its risks. So, for an online brokerage to invest in an upgrade to their website – especially on at the size as scope of the Scotia iTRADE site, it is encouraging sign that Scotia iTRADE feels confident they will be in the online brokerage race for some time.

The lack of immediate public outcry or praise from DIY investors means that Scotia iTRADE can count this launch as a win. From a user experience point of view, the new site is simpler to navigate, easier to find information and more accessible.

For DIY investors, while the important features and pricing haven’t changed, it is encouraging that financial service firms understand the value in being responsive to consumer expectations and are shifting to make their product offering easier to understand.

Of course, it will be particularly interesting to monitor how Scotia iTRADE intends to keep their brand fresh and engaging to DIY investors in this new digital reality. As all online brokerages have come to learn, the digital first impression will almost certainly become what the next generation of DIY investors will use to determine whether they are in the right place or not.

On our radar

Earlier this month, Qtrade Financial (parent to Qtrade Investor) entered the robo-advisor (or digital advice) pool with their own new service called Virtual Wealth.

While the roll out is still in its early stages, Qtrade Financial is deploying a product in an already crowded space.

With over a dozen firms already in the fray, it will be interesting to see what VirtualWealth does to distinguish itself from its competitors – many of which are either startups or the products of deep-pocketed banks and to see what kind of splash it attempts to make to gain awareness and mindshare in this space.

On a more curious note, the mindshare piece may be a bit of an uphill battle – at least at first. The branding decision to go with VirtualWealth could present some challenges as online brokerage, Virtual Brokers, has largely come to be associated with the ‘Virtual’ tagline in the Canadian online investor market.

That said, Qtrade Investor is no stranger to a little bit of confusion. DIY investors on forums still routinely confuse Qtrade Investor with Questrade, despite having almost two decades to distinguish these firms from one another.

Ultimately, naming choices aside, succeeding will come down to more than just who wears it better.

In an already crowded field, the website for VirtualWealth feels at home with a clean and modern design that leans on elements from Qtrade Investor’s recent website refresh. This is clearly not their first rodeo and despite being a new product line, they don’t seem out of place.

Also, there’s a noticeable continuity between branding elements on the Qtrade Investor site and the new VirtualWealth site. And, while subtle, these elements will be very important for VirtualWealth to leverage the strong brand reputation of Qtrade Investor and Qtrade Financial as established but innovative financial services providers. This latter point is especially relevant as the ‘startup’ style robo-advisors have little to no track record to trumpet and thus will have an even more difficult time pricing their offering higher than that of the competitive rates VirtualWealth is entering the market with.

Discount Brokerage Tweets of the Week

With more DIY investors in the market as RRSP season draws closer to the deadline, the timing for outages could not be worse. This week’s tweets highlight the not so smooth rides. Mentioned are CIBC Investor’s Edge, Questrade, RBC Direct Investing, Scotia iTRADE & TD Direct Investing.

From the Forums

Feeling De-Fee-ted

If there’s one thing DIY investors really dislike, it’s probably fees. In this post from reddit’s Personal Finance Canada, one user was looking to get his father a better deal by asking other DIY investors for their suggestions on discount brokerages.

By the Numbers

As a DIY investor, one of the unpleasant realities is record keeping and tax documentation. In this post from the Canadian Money Forum, one forum user is trying to get to the bottom of why the numbers don’t add up on an important tax form.

 

Into the Close

So this week was certainly out of this world. Yes, there are Oscar moments coming up, and probably some great hockey or grim news – but seriously – new planets?! In all the excitement, here’s hoping that we manage to keep ourselves around long enough to enjoy what is a great discovery for humankind. Have a great weekend!

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Discount Brokerage Weekly Roundup – February 17, 2017

One of the most interesting qualities about markets is that they behave like voting machines. Despite the inflammatory rhetoric coming out of Washington, stock markets in the US and Canada have, for the most part, been voting for optimism in the economy. The lesson: trade the chart not the news.

Speaking of lessons, the starting point of this week’s discount brokerage roundup shines the spotlight on one Canadian discount brokerage that seems to be testing the waters of the investor education pool. Next, there’s some exciting news about a bank-owned online brokerage that is setting up to unveil its new public facing website very soon. From there, we’ll take a look the latest developments in the deals & promotions space and report on the chatter from DIY investors on Twitter and the investor forums.

Virtual Brokers Launches DIY Investing Education Seminar

For DIY investors looking to get oriented to the world of investing and online brokerages looking to boost client confidence in taking the investing plunge, there’s no bigger win-win than investor education content. This past week, Virtual Brokers, waded slightly further into the DIY investor education pool by sponsoring an investor education day featuring speakers from 5i Research and the Independent Investor Institute.

The event itself, is scheduled to take place in Markham, on Saturday February 25th and runs from 1pm to 4:30pm. Presenting at the event will be Ryan Modesto, Managing Partner at 5i Research and Ziad Jasani, Founder of the Independent Investor Institute.

This won’t be the first time Virtual Brokers has worked with these two firms. 5i Research currently has a promotional offer with Virtual Brokers that provides VB clients with access to 5i Research’s newsletter service for a year. In the Independent Investor Institute’s case, Virtual Brokers has run webinars with them in the past as well. What is interesting, however, is that both of these firms will be providing investor education content jointly in a live session – a move that Virtual Brokers has not typically undertaken to grow their client base.

Screenshot of Virtual Brokers’ Seminar Landing Page

With the addition of a live seminar, it is clear that Virtual Brokers is continuing with their strategy to build on providing investor education as part of their value proposition to DIY investors. Late last year, Virtual Brokers launched a new investor education focused section to their website that included additional primers on investing topics – something that should be appealing to beginner investors looking for some pointers on the basics of investing.

As mentioned at the outset, educational support for investors is typically a win-win for online brokerages. That said, discount brokerages definitely have a strong incentive to build confidence and enable DIY investors to make their own trading decisions. As individuals trade more, brokerages reap the benefits in the form of commission revenue.

Investor ‘education’ is a mixture of information about investing as well as orientation on how to use features, tools on a particular brokerage’s platform, then there is a hybrid that shows DIY investors how to conduct research on particular brokerages’ platforms.

Currently, investor education seminars and webinars are still provided by TD Direct Investing, Scotia iTRADE, National Bank Direct Brokerage and Desjardins Online Brokerage although there has been a noticeable pullback in the quantity of educational sessions delivered.  That said, Virtual Brokers has clearly signaled an intent to add investor education into what they bring to the table – which is something that will help to differentiate their offering from those competitors who do not.  Moreover, Virtual Brokers has selected two engaging investor education content providers who will undoubtedly encourage interested investors to spend a Saturday afternoon in the company of fellow investors and learn about how to navigate the current investment terrain.

All told, it looks like Virtual Brokers’ latest move might prompt others in the space to up their game which is always good news for DIY investors. Stay tuned.

Canadian Discount Brokerage to Launch New Website

As much as we love to get the scoop on a new story, we’ve got some exciting news about the launch of a new website by one of Canada’s popular online brokerages.

We can’t reveal which online broker it is at the moment but we’ve had a chance to take a sneak peek at their new website and will share an exclusive early look on the SparxTrading.com blog over the next few days.

Be sure to check back or follow us on Twitter where we’ll announce the story when it goes live.

Deals View

With the RRSP contribution deadline (March 1st) just around the corner, there are plenty of deals and promotions for individuals looking to open an online trading account. In what is a sign of the competitive landscape, there are now over 30 promotional offers in play for DIY investors to take advantage of, with almost all Canadian online brokerages offering some kind of incentive to attract new clients or assets.

While there haven’t been any new deals announced, this past week RBC Direct Investing’s bonus points offer, which was originally set to expire on February 15th has now been extended to March 1st. DIY investors were eager to see what, if any, possible other deals RBC Direct Investing would offer however, those interested in a commission-free trade or cash-back offer from RBC Direct Investing will have to continue waiting or look elsewhere for this kind of offer.

Discount Brokerage Tweets of the Week

Exciting times around the discount brokerage world as many investors are kicking the tires on a new brokerage account. Mentioned this week were the most popular brokerages on social media – Questrade, Scotia iTRADE & TD Direct Investing.

From the Forums

Comparing Canadian Online Brokerages

With so many choices for DIY investors to choose from, making a decision ultimately comes down to what people feel is most important to them. This post, from reddit’s personal finance Canada forum, highlights which online brokerages forum users think might be best suited to the poster’s particular needs.

Learning the investing ropes

Everyone has to start somewhere. For one aspiring DIY investor the familiar question of where to begin was raised along with a few eyebrows as to the possible motives for posting on the forum. Nonetheless, this post from the Canadian Money Forum is an interesting look at the community of DIY investors and how many have been helped to get started by the wisdom of the crowd.

Into the Close

Happy family day to everyone outside of BC celebrating this holiday. With markets closed in Canada and the US, this will be a rare opportunity to step back, relax and recharge for the predictably unpredictable week ahead.