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3 lessons on investing Gangnam Style

gangnam-styleSpending as much time on the internet as we do here, we couldn’t help but come across the biggest craze to hit the internet since that cute Charlie Bit Me video.  If the suspense is killing you, we’re talking about none other than the video for Gangnam Style (OGS).  In a matter of just over two months this music video has garnered well over 220 million views (70+ million of which were hit the first day it was released) and is awkwardly galloping over other videos to become one of the most popular videos on the planet, already hitting number 1 on the Youtube Top 100 and on pace to surpass Carly Rae Jepsen’s Call Me Maybe in number of views (it already has more likes at this time of writing).

So, with so much hype behind the song, the artist and the dance, we couldn’t help but toss in 3 lessons for investors, Gangnam style.

Read on to find out more.

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Canadian Discount Brokerage Investor Satisfaction Results – 2012

JD Power and Associates have just released the results of the 2012 survey of Investor Satisfaction℠ with Canadian discount brokerages.

Between June and July of 2012, 2900 Canadian retail investors were surveyed about their level of satisfaction with their discount brokerages. Data was obtained for 12 Canadian discount brokerages, although results for Credential Direct were not reported due to insufficient sample size. “Investor Satisfaction” was measured on a 1000 point scale, and covered areas such as trading charges and fees, interaction, problem resolution, financial planning tools, website accessibility and services and seminars.

In terms of scoring, the Canadian discount brokerage industry average score of investor satisfaction in Canada was about 700, with the highest score of the group (768) going to Disnat and the lowest score (656) going to Scotia iTrade. To put those numbers into context, US investors found their discount brokerage experience far more satisfying with an industry average of 768. To put that into perspective, the best scoring Canadian discount brokerage on this scale would be considered just average south of the border.

So where are Canadian discount brokerages falling short? It seems that there are some perceived gaps in problem resolution, trading charges and ‘interaction’. One very noteworthy statistic has to do with loyalty of Canadian investors to their investment firm. This survey found that only 19% (or 1 out 5) of Canadian investors strongly agreed to being loyal to their primary investment firm with 23% of respondents saying they “definitely will” recommend their primary investment firm. Put another way, it seems that 4 out 5 Canadian investors won’t be strongly loyal to their primary investment firm, a situation that will certainly cause Canadian discount brokerages to sit up and take notice.

The implications of this survey point to a real upshot for consumers. Canadian investors will likely benefit from the fierce competition from the crowded market that is the Canadian discount brokerage landscape. In order to get new clients or keep their existing clients from jumping ship, expect discount brokerages to start offering more incentives and promotions (such as the deals listed here), lowered commissions & fees, new services and tools and educational seminars (which you can find listed here) to earn new business and capture the turnover of those “not-so-loyal” customers.

 

Investor Satisfaction Results

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Event Review: Horizons Exchange Traded Funds – ETF 101: An Introduction to ETFs

This event was a presentation by Horizons Exchange Traded Funds, on the basics of exchange traded funds and was held at the TD Waterhouse Investor Centre in downtown Vancouver.   The seminar itself was just over an hour long and provided a great overview on what ETFs are, how they compare to stocks and mutual funds, how they are actually traded and what some of the advantages and disadvantages are of particular types of ETF products.  All in all, it was an informative session provided by a knowledgeable speaker on the topic.   As this was a presentation from a company outside of TD Waterhouse, there was no direct reference to TD Waterhouse products or services, and was thus an opportunity to learn about ETFs in general and Horizons’ products in particular.

Some of the most interesting points presented were around the cost structure of ETFs as well as the ETF industry in Canada and around the world. The relatively low cost of using index ETFs versus the equivalent product in a mutual fund where management fees can be three or four-fold higher in the latter were discussed.  Whether you are a deal hunter or not, the ultra-low management fees (0.07%) of some index ETFs are something worth taking notice of.

This presentation also had an interesting section on the role of market makers in trading ETFs and gave some eye-opening stats on this US$1.5 trillion dollar industry.  In addition to the Horizons Exchange Traded Funds family, other major players in Canada include iShares and BMO with Horizon’s claiming 7% of the ETF market share overall in Canada.

Horizons Exchange Traded Funds offered audience members a few great tips to close out the presentation including:

  1. Use limit orders instead of market orders to improve the chances of getting an order filled at the desired price
  2. Use stop losses to ensure disciplined exits
  3. Avoid trading the opening and closing 15 minutes of the market
  4. Take a look at the depth of ETF orders before executing a trade

To learn more about Horizons ETF family of products, you can find their website at http://www.horizonsetfs.com  and if you’re interested in attending one of their upcoming seminars, they’re listed on their events page here.

If you are interested in learning more about ETFs, you can watch a couple of introductory videos here (10mins) or here (60mins)

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Following the “invisible hand” of the market

As a follow up to the article on the “vanishing trader”, we decided to look at the “invisible hand” of the market.  We took a brief look at the recent trading volume data (you can access this data here) published by one of the largest discount brokerage firms in the US, Interactive Brokers (ticker symbol IBKR).  While the available data only goes back to 2008, it is interesting to see the trend in volume of shares traded from 2008 through March of 2011 follow the trajectory of the markets upward.  Somewhere in early 2011 however, the volume of shares flowing through  IBKR pulled back significantly and continued to decline overall to present levels (about 4.5 million shares/month as of August 2012).

Even though we cannot know for sure why this slow and steady drop off has occurred, the data shows the S&P 500 going in one direction while trading volumes go in another. One theory is that the doom and gloom in the headlines over Europe and the stability of the European Union, the Arab Spring movements in the Middle East and the lackluster economic news  coming out of the US have finally taken their toll on the retail trader (who happen to make up a large portion of IBKR’s customers).  Both TD Ameritrade (ticker symbol AMTD) and Schwab (ticker symbol SCHW) have also felt a similar absence in trading volumes, indicating that IBKR is not alone.

One burning question remains, if the retail investor isn’t behind the recent rally then who is?

Invisible Hand - Interactive Brokers Shares Traded 2012 YTD

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A 30 second primer on trading in markets

Trading In MarketsDefining a market is as simple as picturing a boxing ring with two opposing opinions representing the fighters.  One of these opinions places a bet on an increasing value of a share price while the opposing side wagers that the share price will decrease in value.  This is the simplest way to visualize the market: a boxing match with buyers in the blue corner and sellers in the red corner.  The most important aspect to understand is that both sides cannot win.  For every winner, there is a loser and this simple premise is what creates a market.

Markets therefore arise out of the need to connect people who have something with people who want something.  The more participants in this equation, the more accurate the true value of this something becomes.  This is called the market value.  If there are no buyers and no sellers, there is no value, and ultimately, no market.

Like in any boxing match and more importantly, the market, both sides will take hits.  The difference between people who lose money and those who profit is that these folks understand how to properly absorb and react to the hits.  The key is to not shy away from the markets for fear of losing, but to adapt and learn the techniques for winning along the way.

If you’re interested in learning more, check out a full length article on understanding markets here.

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The case of the “vanishing trader”

As stock markets vanishing traderhave continued to flirt with highs not seen since before the great financial crisis of 2008 and the heights of the dot com bubble before that, there has been a recurring discussion of the “light volumes” that have taken markets to these highs.  A lot of airtime has been spent trying to figure out where the traders who are “supposed to be” there actually are. When people say things are “supposed to be” a certain way in the markets is usually when you need to raise some red flags.

It is a well-known belief amongst traders that volume is a sign of conviction – the more participants believe a certain condition to be true, the greater the reliability of the move.  Of course it is near impossible to know the absolute number of participants acting on a certain belief, and so proxies like price or volume serve as indirect measures of investor sentiment. Like any ‘rule of thumb’ in the markets, however, it is valuable to take a closer look at the charts to see whether or not this ‘rule’ holds water.

What do the numbers say?

We pulled data from the S&P 500 for the last 22 years and plotted the monthly closing price of the S&P 500 index against the volume of shares traded.  One of the most startling things that jumps out is the huge surge in trading volumes that took place from between 2006 and 2009 where monthly volumes shot up from between 1-2 billion shares/month   from 2000 to 2006 to a peak of between 6.5-7.5 billion shares per month between 2008 to 2009. Why were there so many more shares being traded? It could be any number of factors from increased frequency of trading (i.e. same number of participants but more frequent trading) or greater numbers of participants or both.  Examining why is a bit beyond the scope of this article, but some simple points to ponder can be gleaned by overlaying the volume of shares traded with the performance of the S&P 500.

First, with sharp moves down in price, volume moves sharply higher – this happened noticeably from mid-2000 to late 2002 (bursting of the dotcom bubble) as well as between early 2008 and early 2009 (financial crisis).  Second, in the large moves up in the markets between early 1995 and mid-2000, as well as from 2003 to 2008, a good portion of those initial upward moves happened on relatively stable or “boring” volume.   What is possibly perplexing about the move up from the early 2009 lows is that this rise in prices has been happening while trading volumes have been in relative decline.  Of course the large number of shares traded happened during times of heightened enthusiasm or extreme pessimism.

Keep calm and carry on

While difficult to draw any firm conclusions, greater “emotion” tends to bring with it parabolic shifts in market participation.  If more participants are ‘bullish’ about the market, we see surges in volume and price, and likewise if we see sharp drops in the price there is also a sharp spike in volume as traders duck for cover.  What is interesting in the most recent run up is the absence of emotion in volume, indicating that perhaps it is the more level headed participants that have been at work in the markets while the emotional buyers are either licking their wounds or too uninterested in participating or both.

As we near the previous highs in the S&P 500 index, on either light or abated trading volume, the market history might offer up the important lesson that it is possible to see sizable moves up in the market price even in times of “boring” volume (case in point AAPL as it crossed the $700 threshold).   It may be difficult, if not impossible, to determine what the “normal” level of volume in absolute terms is or should be, especially given the “new normal” of algorithmic and high frequency trading, as well as greater presence of discount brokerages, lower trade commission rates for trading and low interest rates.  Nonetheless, the “vanishing” trader(s) might very well be the emotional crowd – who for now, it seems, have all opted to line up for new iPhones instead of boring old stocks.

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Brokerages Gone Social

Social Discount BrokeragesEven though discount brokerages haven’t traditionally portrayed the most “fun and friendly” image, more and more of them are starting to become visible on social media sites such as Facebook and Twitter. While you (hopefully) won’t find those embarrassing pictures of a drunken night gone wild or an angry rant about a horrible boss, plugging into the news feeds of a discount brokerage can be an interesting way to get insight into the organization, follow any promotions that may be underway as well as get a glimpse at the conversations they’re having with their customers.

While some Canadian discount brokers, such as Interactive Brokers, Jitneytrade, Questrade, Scotia iTrade and Virtual Brokers, have their own dedicated twitter and Facebook pages, others such as Disnat Direct, TD Waterhouse and BMO InvestorLine bundle messages about their other financial products and services along with discount brokerage news.

Social media sites, such as Twitter and Facebook, are tricky territory for companies (especially financial services companies) because these channels are public and interactions between the company and customers are visible for everyone to see.  On the other hand these social media sites offer the opportunity for you to share what you love, or love to hate about your brokerage, giving straight feedback and having your voice heard as a client.

One handy feature of being plugged into something like a discount brokerage’s Twitter feed is that it offers a fast way of seeing what other investors or traders are experiencing. If a website is down or there is an outage of service, one of the best places to check (outside of the trading platform itself) and see what’s going on is via the ‘twittersphere’.  Active traders especially are among the first to let others know if something is amiss.

Our table below has those Canadian discount brokerages that are currently on either Facebook and/or Twitter as well as links to their respective feeds.

Brokerage Name Twitter Facebook
BMO Investorline part of @BMO part of “BMO Community Facebook Page
CIBC Investors Edge
Credential Direct
Disnat Direct @DesjardinsGroup Disnat Direct Facebook Page
HSBC InvestDirect
Interactive Brokers @IBGroupLLC Interactive Brokers Facebook Page
Jitneytrade @Jitneytrade
National Bank Direct Brokerage part of @nationalbank
Options Express
Qtrade
Questrade @Questrade Questrade Facebook Page
RBC Direct Investing
Scotia iTrade @Scotia_iTRADE
TD Waterhouse Discount Brokerage part of @TD_Canada Part of the TD Waterhouse Discount Brokerage Facebook Page
Virtual Brokers @Virtual_Brokers Virtual Brokers Facebook Page
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On Demand Webinar & Seminar Videos

seminar webinar

Below is a list of “on demand” educational seminars and webinars from a variety of Canadian discount brokerages on a variety of investing-related topics.  To access them, simply click on the video links.  As this list will be constantly reviewed and updated, check back for more links/videos.

Title Category Length Company Host url Description Registration Required
Investing Ideas: Research Tips for Dividend Investors Dividends 0:06 TD Waterhouse Bob Gorman video link Learn why investors use dividend-paying stock strategies in their portfolios during low interest rate environments. And, see how Do-It-Yourself (DIY) investors use the Screener tool in WebBroker Markets & Research to find the right dividend-paying stocks. N
Discover Exchange-Traded Funds Exchange-Traded Funds n/a National Bank Direct Brokerage Daniel Trempe video link This webinar will introduce the main fund families, their unique characteristics and advantages N
Turning Equity Volatility into Yield Exchange-Traded Funds 0:52 Scotia iTrade Horizons ETFs video link Discover how to implement alternative strategies to reduce downside risk in a portfolio while generating attractive monthly income with Horizons Actively Managed enhanced income solutions. This innovative approach provides investors with reduced cost and increased tax
Portfolio Drivers: Investing in Gold, Natural Gas & Other Broad Commodities Exchange-Traded Funds 0:53 Scotia iTrade iShares video link We introduce investors to the options, benefits and reasoning behind commodity investing. Discussion topics will include how to access commodities through different vehicles as well as the structural intricacies behind each method. This includes direct investing through the physical commodities, accessing contracts and equities.
Converting Market Volatility Into Income Using ETFs Exchange-Traded Funds 0:32 Scotia iTrade Horizons ETFs video link Currently we see a great deal of volatility in the markets. Join us to learn how to effectively use Exchange Traded Funds to turn market ups and downs into income.
Income Investing Using ETFs Exchange-Traded Funds 0:34 Scotia iTrade Horizons ETFs video link There has been a great deal of growth in the ETF market recently allowing individual investors a great deal of choice when tracking a particular market. Did you know that ETFs can also be used to effectively generate income? Join us to learn about ways to use ETFs to produce an income stream within your portfolio.
Bonds, The Better Investment Fixed Income 0:57 Scotia iTrade Scotia iTrade video link There’s misconceptions around bonds – investors are often unsure of how they work. Joey Mack will provide some surprising facts about bond market returns, and provide guidance over how investors can participate in the top performing asset classes in Canada.
Educational Summit Investing 1:55 Scotia iTrade Scotia iTrade video link Featuring presentations by recognized industry speakers, AJ Monte of The Market Guys who will discuss Managing Risk in today’s markets and Marcus Schlechta of iShares who will discuss how ETFs can help support your investing objectives.
Take advantage of margin accounts Margin 0:34 National Bank Direct Brokerage Daniel Bonilla video link This webinar is an introduction of the characteristics and function, as well as the advantages, of margin accounts. N
Contract Selection Options 0:58 Scotia iTrade The Montreal Exchange video link Find out which option contracts are best suited to meet your specific objectives and how you can apply some simple rules to make contract selection easier.
The Power of the Put Option Options 1:00 Scotia iTrade AJ Monte of The Market Guys video link AJ Monte of The Market Guys will cover key strategies you can implement when markets take a downturn which will appeal to both traders and investors at all skill levels.
Investing Ideas: Investing with Covered Calls Options 0:05 TD Waterhouse Dino Bourdos video link Learn more about the covered call options strategy as our TD Expert highlights some basic risk and rewards involved in the strategy and why investors may consider using it in a low interest rate environment. Also, see how Do-It-Yourself (DIY) investors use WebBroker to implement a covered call strategy. N
Five mistakes that options traders make Options n/a Questrade InvestView video link Options can be a good strategy for leveraging your portfolio. However, many new options traders (and, frankly, many seasoned options traders) make the same mistakes over and again. Sign up for this webinar to learn how to avoid the five most common mistakes:
Advanced Options Strategies: Straddles & Strangles Options 0:57 Scotia iTrade The Montreal Exchange video link The purchase of a call and a put simultaneously on the same underlying security allows the investor to take advantage of a volatile move in share price in either direction. Learn which market conditions favour this strategy, what types of stocks to look for and which strike prices and expiration months are
How to Manage Risk in Volatile Markets Risk Management 0:54 Scotia iTrade AJ Monte of The Market Guys video link Join The Market Guys as they describe strategies you can use to limit the downside risk while protecting profits in your stock portfolio.
The Science of Setting Stops Risk Management 0:59 Scotia iTrade AJ Monte of The Market Guys video link Come prepared to join The Market Guys for a REAL-TIME stock charting session where you are invited to provide your own stock symbols for analysis.
How to Manage Risk Using the 1% Rule Risk Management 0:58 Scotia iTrade AJ Monte of The Market Guys video link Join us as Rick and A.J. talk about protecting your downside in these volatile markets
Profit from Knowing the Best Times to Trade Risk Management 0:46 Scotia iTrade CyberTradingUniversity.com video link Many professional traders pick & choose their spots to trade because they know what periods of the day are most likely to lead to profits. Let Fausto teach you the “rhythms” of the market from his decades of experience.
The 10 Most Frequent Mistakes Traders/Investors Make Risk Management 1:00 Scotia iTrade AJ Monte of The Market Guys video link Join AJ Monte of The Market Guy as he covers the major repetitive errors made by traders and investors alike and how to avoid them in your own portfolio.
The Market Guys Risk Management Strategies for Traders Risk Management 1:00 Scotia iTrade AJ Monte of The Market Guys video link We kick off the first of 3 Risk Management sessions this month with one of the top teachers in the industry. Join us to learn how to protect your stock and ETF positions using various methods. Presented by AJ Monte of The Market Guys.
Stay Out of Market Maker Traps – and Watch Your Profits Grow Risk Management 0:48 Scotia iTrade AJ Monte of The Market Guys video link Learn about common market maker set-ups and how to identify traps from a distance & avoid them to enhance your profits. Presented by: Fausto Pugliese, Founder & President of Cyber Trading University.
Mechanics of a Short Sale Short Selling <10 min Interactive Brokers Interactive Brokers video link The Mechanics of a Short Sale is a tutorial that is designed to show you the inner workings of how a Short Sale works.
Short Selling Short Selling 0:33 National Bank Direct Brokerage Daniel Bonilla video link This webinar is an introduction of the characteristics and function, as well as the advantages, of short selling accounts N
Charts & Patterns (a picture is worth 1000 words) Strategy 0:58 Scotia iTrade AJ Monte of The Market Guys video link Join The Market Guys as they give you the tools you need to identify patterns and simplify charting.
Trading Strategies to Consider for 2012 Strategy 1:01 Scotia iTrade AJ Monte of The Market Guys video link It’s a new year with new beginnings and new challenges. What new ideas can you place in your trading and investing toolbox for 2012? Let AJ Monte explore some possibilities with you.
Combining Technical & Fundamental Analysis Strategy 0:53 Scotia iTrade AJ Monte of The Market Guys video link Far too many investors and traders make the mistake of preferring one method of stock analysis over the other. Join The Market Guys as they show you how and why you need to use both.
Benefit from investing in the U.S. Strategy 0:05 BMO Investorline video link N
Key Strategies for a Bear Market Strategy 1:00 Scotia iTrade AJ Monte of The Market Guys video link Have past market downturns made you shy away from investing? Does today’s market volatility have you scratching your head over what to do? Let AJ Monte show you how to position yourself in order to take advantage of a market downturn. This session will be followed by an open Q&A session on Aug. 20th where you can volunteer stocks for analysis.
Picking Profitable Stocks in Volatile Markets Strategy 1:01 Scotia iTrade AJ Monte of The Market Guys video link Does volatility scare you as as investor? Wish you could understand how trends can influence the future possible direction of the markets? Join AJ Monte as he shows you how to make volatility your best friend in the markets by teaching you how to “Follow The Money”.
Bollinger Bands Technical Analysis n/a Questrade InvestView video link Bollinger bands are a powerful indicator for measuring volatility, which is essentially price movement. Register for InvestView?s Bollinger bands webinar and learn how to effectively use this important tool in your technical analyses.
Introduction to Technical Analysis Technical Analysis 0:25 Interactive Brokers Interactive Brokers video link The Technical Analysis Tour explains the important role of the chart analyst and how technical and fundamental analyses differ. In this introductory tour, you will learn how to identify areas of support and resistance on a chart, the role of different time frames, and how to interpret basic trend formation
Introduction to Technical Analysis with Recognia Technical Analysis 1:04 National Bank Direct Brokerage Kathryn Griffiths – Recognia video link This webinar provides an overview of technical analysis and how it can be used to help make investment and trading decisions. It includes a review of actual patterns and charts as they are identified by the Recognia system and made available to clients on National Bank Direct Brokerage’s transactional website. N
ETFs best practices Exchange-Traded Funds 0:40 Disnat John Gabriel – Morningstar video link John Gabriel from Morningstar discuss ETF best practices, how investors should use ETFs and how to make them part of your portfolio.
The five pillars of evaluating mutual funds Mutual Funds 0:41 Disnat Nick Dedes – Morningstar video link Nick Dedes, Mutual Fund Analyst at Morningstar to discuss the five pillars of evaluating mutual funds.
Stockscores Canadian Active Trader Expo (SCATE) – 2012 Strategy 0:56 Disnat Tyler Bolhorn – Stockscores video link Tyler Bolhorn from Stockscores explains the basics of stock analysis and trading at the 2012 Stockscores Canadian Active Traders Expo (SCATE)
How to Make a Living Trading the Stock Market  Strategy 0:12 Disnat Tyler Bolhorn – Stockscores video link Tyler Bolhorn from Stockscores explains how to make trades holding stocks for minutes or days. This is a video to watch if you want to quit your day job to become a full time trader
Manage Your Retirement Portfolio in Only Minutes a Day Strategy 0:20 Disnat Tyler Bolhorn – Stockscores video link Tyler Bolhorn from Stockscores explains how to manage your retirement portfolio in only minutes a day using Stockscores, stops and technical analysis.
How do you limit your losses? Use options to hedge your portfolio Options 0:51 Disnat Jason Ayres – Montreal Exchange video link This recorded webinar explains the safe usage of options as a means to hedge a portfolio against market risk. Learn to use options to help maintain profits and limit losses.
Emotion Control & Trading – The Mindless Investor Strategy 0:21 Disnat Tyler Bolhorn – Stockscores video link Tyler Bolhorn from Stockscores explains to investors how to manage their emotions and risk. Taking emotion out of trading is probably the most important element a trader as to obtain to be successful at stock trading.