Category: Discount Brokerage News

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Discount Brokerage Weekly Roundup – July 15, 2016

Even when the world appears irrational, markets still move to beat of their own drum. Against a backdrop of turbulent headlines, markets in the US have managed to hit new all-time highs. For DIY investors in Canada, however, it is an interesting moment. As stock prices move higher, this will invariably attract investors back into the mix however most Canadian discount brokerages have yet to ramp up their marketing efforts to capture investor interest. Ironically, it seems that the Canadian discount brokerages are also having trouble timing the market.

In this week’s roundup we take a look at the clues about current DIY investor sentiment that were revealed by one US online brokerage and what that might mean for brokerages heading into earnings season. Next we take a look at one major bank-owned discount brokerage that took a bold move forward in the social media space. From there we’ll recap what investors were talking about on Twitter and in the investor forums.

Sentimental Value

It takes two to tango and also to make a market. In the case of the latter, it’s an ongoing debate between those who think buying is smarter and those who think selling is. One US-based online brokerage, E*TRADE Financial, released the results of its regular survey of ‘experienced investors’ which showed that there many shades of grey between the lines separating buyer from seller.

While not the most scientific of approaches, there was an interesting portrait of the DIY investor that could be painted based on looking at the ‘big picture’ of the data.

For example, it appears that when it comes to trading and markets, most investors associate their sentiment about the markets with the movie title “Dazed and Confused”.  Although this number surged to 40% for Q3 of 2016 (up from 31% in Q2 of 2016), the fact that it has consistently been the top answer since Q3 2015 implies that a fair portion of experienced investors feel this way most of the time.

Another interesting observation is that most of these experienced investors would recommend individual stocks as the best option for friends/family thinking of getting into the markets at this moment. Remarkably, after stocks, equity mutual funds were the most popular recommendation rather than their lower priced counterparts, ETFs. That said, there has been a growing number of investors who seem to think that bonds would make a good investment to get into. When lined up against what’s been happening in the world and with a US election coming in November, this seems to imply that traders have been positioning for the “fear trade” for quite some time.

On the business side for discount brokerages, whether this forecast translates into more or less trading has real consequences. Next week, another US-based online brokerage, Interactive Brokers, will report its quarterly earnings. With markets hitting new all-time highs, volatility from the Brexit vote as well as other election related uncertainty, it will be interesting to see whether the fear of missing out trumps the fear of loss at least for another quarter.

Wanna Chat?

For those who still think that social media is all hype, selfies and food pics, any recent footage from major news events or articles writing about them probably contain or are based on content from social media. Donald Trump also took to Twitter to announce his running mate for Vice President for what it’s worth.

This past week, TD Direct Investing took the bold step of launching a DIY investing Q&A on Twitter that went reasonably well. It was a definite gamble from the big green given the amount of flack it has been catching from the intermittent (but unfortunately too frequent) outages from its flagship trading platform WebBroker. Nonetheless the social experiment was a success in that there were a number of influential Canadian personal finance bloggers/personalities fielding interesting questions about investing (and also because TD emerged relatively unscathed).

We’ve captured the 350+ tweets that were exchanged over the course of the session and presented them below for anyone interested in reviewing the conversation.

Here are the 10 topics that were covered:

  1. Why should someone tackle DIY investing? Is the juice worth the squeeze?
  2. What mistakes did everyone make when they first started DIY investing? What should 1st timers be aware of?
  3. Honestly, how hard is it really to DIY invest? How much reading and math do you have to do?
  4. Where should you get started when it comes to making your first trade?
  5. When is the best time to buy stocks and then sell them?
  6. If you have debt, should you be investing?
  7. How are you investing? In an RRSP, TFSA or other?
  8. Any tips on what to invest in if you want to grow a housing down payment ASAP?
  9. If the market is down in Canada, should you wait to invest until times are better?
  10. What tools do you use to make it easier to build your confidence as an investor?

Overall the chat was an informative session that offered bite-sized pieces of insight into the world of DIY investing. Thematically it appeared that “slow and steady” was the central message of the talk.

It was clear that there were lots of opinions from the various financial bloggers in attendance and it was encouraging to see that at least some individual investors were participating in the conversation too. With most things personal finance, however, keeping the responses brief but informative was a challenge, especially when some of the questions take some length to explain fully. Nonetheless, there were lots of thanks being passed around for the useful information and for the opportunity to bounce questions off the Canadian personal finance community.

At one point, the #DIYInvesting hashtag was noted as “trending” in Canada indicating that this topic floated to upper layers of what was being discussed in Canada at the time the Twitter chat was happening.

Strategically, this was also a very interesting move for TD Direct Investing for several reasons. First, they were able to score some air time by having multiple participants providing answers and participating in the conversation. In fact, this was a great move by TD Direct Investing to change the conversation away from the issues plaguing WebBroker into something more positive and controlled that scores points with prospective and existing customers.

Another reason this was such a strategic win for TD Direct Investing is because they managed to dominate the conversation on the hashtag #DIYInvesting. One of TD Direct Investing’s direct competitors, Scotia iTRADE has also been using this hashtag as part of their marketing efforts however as was clearly seen over the course of the Twitter chat, there were no references to Scotia iTRADE (or any other brokerages). This is not to say that other brokerages can’t or won’t piggy back on the greater awareness of the #DIYInvesting handle, but there is definitely some ground that TD Direct Investing managed to gain at the expense of other brokerages’ attempts to create a conversation around DIY investing.

TD Direct Investing has come a long way on Twitter despite them having their own handle for a relatively short amount of time. For other Canadian discount brokerages who are contemplating how to compete in the digital landscape, this latest move by TD Direct Investing should raise some eyebrows and force everyone else to step up their game. #ShouldBeFun

Discount Brokerage Tweets of the Week

Technology on the fritz seemed to be yet another theme of why DIY investors reach out to online brokerages via Twitter. Could be the massive heat wave in Toronto that got tempers a little shorter than usual. Mentioned this week were Qtrade Investor, Questrade, RBC Direct Investing, Scotia iTRADE, TD Direct Investing and Virtual Brokers.

 

From the Forums

Getting to Know You

For anyone signing up for an online trading account, one of the questions that inevitably comes up is how much trading experience you might have. In this post from reddit’s Personal Finance Canada section, one user was curious as to why that happens.

Wrong Turn

Transferring from one brokerage to another involves quite a bit of paperwork, a bunch of patience and a whole lot of trust that things will go smoothly. Unfortunately for one reddit user, their experience in transferring an RRSP account into Questrade did not go as planned. In this post, find out what happened and how Questrade attempted to help get things back on track.

Into the Close

That’s a wrap on another crazy week. With all of the heavy news here’s something a little more uplifting to close out on. Whatever you happen to get up to this weekend, have some summer fun, stay cool and see you for a fun earnings-filled week next week!

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Discount Brokerage Weekly Roundup – July 8, 2016

Bulls will be bulls. On a day when grim news captured the headlines, the S&P 500 managed to put it all in the rear-view mirror and touch a new record high intraday. Despite what naysayers are nay-saying, the numbers on the tape tell a different story. For Canadian discount brokerages, the news cycle is relatively quiet. The numbers coming out of brokerages, however, are doing most of the talking at least when it comes to deals and promotions and where brokerages are seeking out opportunities.

In this week’s roundup we take a look at the latest deals that were revived after the Canada Day long weekend. From there we look at one online brokerage that is banking on innovation as the path to winning against bigger bank-owned competitors. From there we’ll take a look at what investors were chatting about on social media and in the investor forums. Saddle up.

Guess Who’s Back?

This past week saw a number of deals get a reboot from several Canadian discount brokerages.

First, the refer-a-friend offers from both BMO InvestorLine and Scotia iTrade, which originally expired at the end of June were picked up again and renewed well into 2016. While BMO InvestorLine had updated their terms and conditions at the time of writing, Scotia iTrade had not (although they confirmed the referral offer is still active). Until the revival of these two offers, Questrade held the sole refer-a-friend promotion among Canadian discount brokerages heading into July. As we referenced previously however, it was unlikely that other brokerages would allow Questrade to remain unchallenged for too long.

The third offer that was revived was Desjardins Online Brokerage’s $500 commission credit offer. Having been live for well over a year and a half, this deal is now active again through to the end of August.

Currently, there are 24 advertised offers from Canadian brokerages across the four categories we track.

Offers from Canadian Discount Brokerages (July 2016)

What is interesting about the kinds of offers currently being advertised, however, is that contests and other promotions are nearly at the same levels as more popular cash back/commission credit or transfer fee promotions. Another interesting observation is that, Questrade now shares the title of brokerage with the most number of advertised offers with Scotia iTrade.  Surprisingly, Desjardins Online Brokerage is close behind, edging out other brokerages, including its cross-town rival National Bank Direct Brokerage.

With such a close race between providers, there is certainly more of an opportunity for any of the Canadian brokerages to make a move to become a dominant player in the promotional space. Virtual Brokers has certainly been attempting to compete with other brokerages in the deals section by offering up new deals every month or so. Even with these efforts, however, they’re still lagging. That said, should Virtual Brokers decide to bring back their referral offer as a standing promotion as well as a standing transfer fee coverage offer, they would definitely win some of the spotlight that Questrade has given up in this space over the past few months.

As competition heats up along with the summer weather, it will be interesting to see which offers currently scheduled to expire at the end of July will either get renewed or replaced and whether or not one brokerage reaches to claim top spot in the deals arena.

Widening Circle

One of the interesting side effects of the low interest rates on online brokerages in both the US and Canada is the squeeze on their revenues. Without lending generating substantial revenues, online brokerages are left to other streams like fees and commissions to keep the lights on and servers running. Of course, in order to make up for the shortfall in commission revenues from falling prices, brokerages, especially at the “discount” end of the commission spectrum (such as Questrade and Virtual Brokers) have turned to more creative endeavours to boost revenues.

This past week, BBS Securities, parent of Virtual Brokers, announced that they have partnered with one of Canada’s newest stock exchanges, Aequitas Neo Exchange, in order to provide Platform Traded Funds (PTFs) to Virtual Brokers’ institutional clients. More importantly, however, Virtual Brokers is already signaling that they wish to become the first Canadian discount brokerage to offer PTFs.

In a nutshell PTFs help to simplify the trading (and thus lower the cost) of mutual funds by integrating with securities trading platforms (for more background on PTFs check out this article from the Financial News). This makes it easier for advisors and dealers to process mutual fund orders which, in turn, can result in savings for investors. While it will likely take investors some time to untangle the difference between an ETF and a PTF, the bottom line is that innovation in how the financial services world delivers a very popular product (mutual fund) has resulted in lowered costs for investors.

For Virtual Brokers, the headline and optics of embracing a “fintech” solution positions them as a firm that is continuously innovating – something that the Globe and Mail has pointed out about Virtual Brokers in several of its discount brokerage rankings. Interestingly, the fact that this solution is aimed at their advisor client base means that Virtual Brokers is continuing to diversify its opportunities, something it has already done in the robo-advisor space.

The bigger picture indicates that the online brokerage space and “DIY investing” are clearly not enough to sustain most Canadian discount brokerages, so it is interesting to see how different firms are broadening their service offerings. It does beg the question, though, that if the ‘traditional’ discount brokerages are struggling to keep up with all of the changes in services and products, how can DIY investors do the same?

Discount Brokerage Tweets of the Week

Battling technology issues in the summer heat has made for some interesting feedback to brokerages. Mentioned this week are Questrade, Scotia iTRADE, TD Direct Investing and Virtual Brokers.

From the Forums

Bank to Bank

Making the decision to switch to a bank-owned discount brokerage is a challenge for some DIY investors because banks are usually hard to distinguish from one another. In this post from RedFlagDeals.com’s investing forum, one user wants to find out which bank-owned brokerage is better: BMO InvestorLine or Scotia iTrade?

Tipping Point

Getting started with DIY investing is a challenge for many, mainly because there is a lot of trial and error. Hopefully for most investors, the errors aren’t too costly out of the gate. In this post from reddit’s Personal Finance Canada section, one user asks for any advice or tips for starting out using TD’s WebBroker.

Into the Close

That’s it for another edition of the roundup. This weekend is filled with all kinds of excitement (and investing metaphors) for the folks attending the Calgary Stampede. Regardless of which rodeo you follow, there are plenty of reasons to hold on to your hats and keeping your heads up going into next week. Have a great weekend!

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Discount Brokerage Weekly Roundup – July 1, 2016

Happy Canada Day! The recent visit of US President Barack Obama to Canada underscored the importance of the two countries’ working relationship. Interestingly, at least one US online brokerage has managed to maintain its presence in Canada as part of its international expansion plan and the writing on the wall suggests that it won’t be the last US online brokerage to make a push north. For Canadian online brokerages, the clock is ticking and between the coming wave of robo-advisors and pressures to step up their game.

In this week’s roundup we take a look at the latest promotional offers to hit the deal wire at the outset of a new month. Following that we’ll review the latest metrics from one US online brokerage that should raise more than a few eyebrows at Canadian online brokerages. From there we’ll take a look at the latest chatter from Canadian investors around social media and in investor forums.

Deal Breaker

It looks like Great Britain wasn’t the only one making an exit this past week. The Canadian discount brokerage landscape saw yet another series of brokerages deciding to pull offers off the table at the roll-over into a new month. At the outset of July only one brokerage, Virtual Brokers, launched a new offer while brokerages such as BMO InvestorLine and Scotia iTRADE let their referral offers lapse. The biggest stories from this month’s deals and promotions section however concern Desjardins Online Brokerage and the state of referral programs.

Starting first with Desjardins Online Brokerage, it appears that their very long-standing promotion of offering up to $500 in commission credits for a $50,000 deposit has finally been retired. This offer initially launched back in 2014 and has been running strong ever since. There were various moments where the offer was scheduled to expire only to be renewed again for months at a time. With its removal, however, this leaves Desjardins Online Brokrerage with just a handful of offers.

One offer, for example, provides $50 in commission credits to DIY investors 18 to 30 years old. The other offers are directed toward individuals with assets over $500,000 as part of their ‘prestige’ program.  This puts Desjardins Online Brokerage in a tricky position given that their fiercest competitor, National Bank Direct Brokerage, has launched a margin account discount offer that includes lower trading commissions and lower borrowing rates for margin.

The second big story from the deals and promotions space at the outset of July is the expiration of referral programs by brokerages other than Questrade.

At the beginning of July, Questrade has the enviable position of being the only Canadian brokerage to be advertising a current referral program. Competitors, BMO InvestorLine and Scotia iTRADE both have refer-a-friend agreements listed on their websites but details on those offers clearly state the offers expired June 30th.

While it is unlikely that either Scotia iTRADE or BMO InvestorLine wish to concede market share by abandoning this low cost onboarding strategy, the evolving landscape of online brokerage promotions suggests that brokerages are prepared to take all kinds of creative approaches to lower their own costs to stay competitive.

Follow the Brexit Signs

While most investors dislike market volatility there are certainly others in the market place who look forward to it. One is definitely the media who took full advantage of the heightened anxiety with the Brexit referendum. The other group that enjoys market volatility are active traders. And, as seen with the outcome of the Brexit vote, there was ample market volatility to keep traders locked onto their screens.

For Interactive Brokers, June appeared to be a great month for their key metrics. Specifically, they saw an 8% spike in new accounts over the previous month which will probably earn the envy of their fellow online brokerages. Another interesting observation from the metrics report is the inclusion of the basket of currencies (and their respective weights) that Interactive Brokers manages. In particular, what is interesting is that Interactive Brokers operates in many international markets and that they are factoring in the relative importance of China to their business. This is not the first time this month a US brokerage has relayed the importance of China to their growth plans. Startup online brokerage Robinhood, who offers commission-free trading, announced they have expanded into China by partnering with Baidu (the leading search engine in China) to enable Chinese citizens to trade US stocks and ETFs.

Canadian online brokerages who are looking to attract active investors/day traders certainly have their work cut out for them in trying to compete with Interactive Brokers. As one of a small number of firms in Canada that offer international trading, Interactive Brokers continues to be a formidable online brokerage to compete with in the US, Canada and other international markets.

Discount Brokerage Tweets of the Week

 

 

From the Forums

Solid Platform

Trading technology being what it is in Canada is somewhat limited. For one online investor in this reddit post, figuring out what else is out there prompted some interesting suggestions and reviews from fellow community members.

R is for Reliability

For serious investors, price is one thing but reliability is paramount. Being able to get into and out of a trade how and when you need to can be worth the few extra dollars per trade – think of how expensive the alternative can be. In this post on the Canadian Money Forum, one DIY investor pitches the question of ‘which brokerage is most reliable’ to the crowd and gets some interesting perspective in return.

Into the Close

That’s a wrap for this shortened trading week. Have a safe and enjoyable Canada Day weekend, and of course, for those who decide to trade the US markets a quick reminder that Monday will also be a day off trading the US markets. As a shoutout to the recent visit from US President Obama, here’s a video of recent address to parliament.

 

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Discount Brokerage Weekly Roundup – June 24, 2016

Despite what the pundits and talking heads are passionately and energetically discussing on business news networks the world over, global markets are not in turmoil. While the calculus of a market repricing may seem messy (and it sometimes is), the reality is that markets are doing what they do best: putting a present day price on a picture of the future. In many ways, the outcome of the ‘unpredictable’ is somewhat predictable: buyers and sellers have different opinions on what something should be worth and volatility ensues until these two groups come to some consensus. For DIY investors and clients of discount brokerages, events like the Brexit also lead to some likely (if not predictable) scenarios when a trading system or two just can’t withstand the rush of orders.

In this week’s roundup, we take a look at the immediate aftermath of the Brexit vote on two Canadian discount brokerages and the lessons DIY investors can learn from them. On the topic of ‘what happens next’ we preview the deals and promotions landscape heading into July to see which offers may be going on a permanent vacation. From there we’ll take a look at the chatter on Twitter and from the investor forums to see what investors had to say during this very volatile week.

Vote of Confidence

A convenient way of contextualizing the Brexit referendum reaction is by understanding that markets act as a great big voting machine on what the world of tomorrow should be worth today.

What is clear in the aftermath of the Brexit vote was that investors had priced in one view of the world heading into the vote and, upon confirmation, they had to reprice the future to accept a new version of events.

For online brokerages, the ensuing volatility is great for bottom line. With all of the uncertainty, investors of all activity levels either foolishly or fearlessly venture into the price melee to bargain hunt or to unload risky assets. Either way, a commission is generated and the brokerage gets paid. That is, of course, if the order is executed.

Despite the “uncertainty” of what’s going to happen next in the markets, there are a few “certainties” about how DIY investors can navigate big market dislocations such as the Brexit.

First, there’s usually a huge spike in volumes and trading activity as speculators scramble to adjust positions and react to opportunities. DIY investors should be prepared for just about anything, including having to wait to access markets or market quotes when platforms go offline or to have an alternate means of executing an order (i.e. know your discount brokerage’s phone number) to either get into or out of a trade. While it is not a guarantee, the trading desks of larger firms have more resources during times of increased trading activity to handle orders over the phone.

Interestingly, even though these kinds of high volatility events can occur with some warning, many online brokerages continue to suffer slowdowns or outages because of the trading volume. Not getting client orders to market or enabling clients to be able to trade is a costly misstep so the more a brokerage is equipped to handle these heavy order day scenarios, the more likely a DIY investor can participate.

For example, the morning after the Brexit vote, clients from several Canadian online brokerages including Virtual Brokers and TD Direct Investing, suffered slowdowns and interruptions to online trading.

A good question to ask is which brokerage can withstand these kinds of spikes and a good place to look is online and whether there are complaints about outages or not.

One online brokerage that has been somewhat more vocal about the kinds of capacity their platform can handle has been Interactive Brokers. Earlier this year on a quarterly conference call, founder and CEO Thomas Peterffy, referenced ability of Interactive Brokers to handle trading volume surges and earlier today, an article from Marketwatch highlighted just how prepared Interactive Brokers’ systems were in the case of an unexpected Brexit outcome.

Source: Twitter
Source: Twitter

Another point to keep in mind is simply that as a DIY investor, there is a significant risk to the technology infrastructure supporting trading networks. There are so many complex moving parts involved in online trading that expecting a trade to execute or expecting to have access to markets is not the same thing as a guarantee of availability, something that many brokerages place in the fine print on a discount brokerage account agreement. When or if technology fails, discount brokerages appear to be off the hook (although clients will try to hold them accountable).

So, for DIY investors and active traders volatile markets are a double-edged sword:  To really be able to capitalize on volatility, individual investors, especially active traders, need too wade into markets when they’re dislocated. On the other hand, it is at those time that reliability of access, availability of shares to short, execution times or the resiliency of a network become real risks to consider.

Unfortunately, none of those risks make it into the marketing or advertising pitches put forward when brokerages want users to open an account. Taking a cue from the Brexit itself, the lesson for traders or aspiring traders is simple: wanting (or needing) to get out is very different than the mechanics of doing so.

On Point

In last week’s roundup we highlighted a comment from an investor forum discussion in which clients of RBC could use their reward point program (RBC Rewards) to pay for commissions on a trade at RBC Direct Investing. This past week, CIBC Investor’s Edge crossed our radar as they posted a message to website visitors that CIBC’s reward points (Aventura or Gold Bonus) can also be used towards funding an Investor’s Edge account.

According to the details, points holders can redeem a minimum of 12,000 points for $100 which is similar to the RBC Direct Investing point redemption minimum.

In addition to CIBC Investor’s Edge and RBC Direct Investing, National Bank Direct Brokerage also lets clients who have certain MasterCards redeem points at the rate of $100 for 11,000 points. The eligible accounts at NBDB are RRSPs or TFSAs.

The good news for points holders at CIBC Investor’s Edge, however, is that the commission rates are lower than at other bank-owned brokerages so one way or another the points can help clients go further for less.

Chopping Block

After the kind of shocking headlines from European markets, there might be more than few investors who are ready to ‘call it a summer’. For those that want to stick around and participate in the action (or even those in the ‘wait and see’ camp, there’s more volatility to be had in the discount brokerage deals space. Currently there are five offers that are set to expire at the end of June. While brokerages may change their minds and extend some or all of the deals, at this point it appears that July should turn into an interesting month.

On the chopping block are the following offers:

  1. National Bank Direct Brokerage’s commission-free Canadian ETF offer
  2. Desjardins Online Brokerage $500 commission credit offer
  3. Scotia iTrade’s refer-a-friend offer
  4. BMO InvestorLine’s refer-a-friend offer
  5. Virtual Broker’s Apple gift card contest offer

Even though there is likely to be a few of these that will be renewed, it will be interesting to see what unfolds in the next week and what other promotions these brokerages might come up with to replace the outgoing offers. Stay tuned.

Event Horizon

As Summer Solstice passes it’s time for new beginnings, and it’s an interesting week ahead for discount brokerage-sponsored investor education events. Here are some upcoming sessions that may be of interest to options enthusiasts and those interested in risk management.

June 28

Scotia iTRADE – Options Trading Mistakes to Avoid with Montreal Exchange

June 29

NBDB – Stop Orders: A Winning Solution Worth Knowing

Discount Brokerage Tweets of the Week

The big news in this weeks tweets is definitely what happened the day after the Brexit vote. Mentioned this week were Questrade (with some big news), Scotia iTRADE, TD Direct Investing and Virtual Brokers.

From the Forums

Short Interest

In what is sure to be an evolving story, investor forum users shared the news that Questrade is looking for a few good shares, that is, if users are willing to lend them out. One of the more creative and interesting maneuvers from Questrade appears to involve letting individuals who own securities lend them out to those looking to short the security. It’s actually quite brilliant since those doing the lending have the ability to earn revenue from the fees paid by those who borrow the shares.  This post from reddit has a great primer on the new feature as well as lots of perspectives for those considering the new program. Well played Questrade, well played.

Pointers on a Gambit

A perennial favourite, Norbert’s Gambit, surfaced yet again and may be something savvy traders look to take advantage of with the recent currency shift. In this post from reddit’s Personal Finance Canada section, performing a gambit at RBC Direct Investing was explained along with some handy resources.

Into the Close

What a note to close the week out on. The Brexit basically took over the headlines and outshone a massive IPO performance by Twilio and the Democrats staging a sit-in. Of course, the biggest exit, arguably, is still to come this weekend with the season finale of Game of Thrones. Just because summer is now here, doesn’t mean that winter isn’t going to show up in full force. Not sure what’s scarier heading into next week but either way, have a great weekend and happy hunting next week!

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Discount Brokerage Weekly Roundup – June 17, 2016

If there’s one thing markets are fueled by, it’s hype. Heading into this weekend, there’s plenty of hype to go around, from the upcoming Brexit vote, to the NBA finals game 7 or even the epic battle to be fought in game of thrones, all of these are building expectations and anticipation. For their part, some brokerages are astutely watching what DIY investors may be excited by and hoping, in some small way, to build excitement and shape expectations with some clever marketing.

In this week’s roundup we take a look at another promotion to surface from a Canadian discount brokerage – a sign that summer is not a period where brokerages are slowing down. Next we take a look at the latest online broker to embrace bringing a roboadvisor into their service offering. From there we look at interesting chatter we came across on various social media channels and close out with a few educational events upcoming and forum comments from the week.

Time Margins On

Summer is almost officially here and although this would be a time when a lot of DIY investors might be stepping back, another discount broker deal has surfaced, this time from National Bank Direct Brokerage.

The latest offer from NBDB appears to be well timed for those interested in trading the incoming volatility of a Brexit vote, a US presidential election and possible interest rate hike by the US as it is an offer that combines discounted margin borrowing rates as well as a lowered commission fee – both for a limited time (of course).

Specifically, National Bank Direct Brokerage is offering new and existing clients a discount of 0.75% on their typical margin lending rates. For new margin account clients, they’re also fixing the commission rates at $6.95 – the commission rate normally available to active traders – for the duration of the promotion. The promo itself runs from the beginning of June until the end of August.

Source: Screenshot from NBDB website

For those fortunate enough to time things just right, National Bank Direct Brokerage is also offering commission-free ETF trading on Canadian ETFs until June 30th so there is a window in which it could be possible to benefit from both promotions (although that is a very short window).

One thing to keep in mind, however, is that opening a new account will take some time and a printer and rely on Canada Post (who may or may not be going on strike July 2). According to the NBDB website the turnaround time for opening a new account with NBDB can take up to 72 business hours (which is 9 business days @ 8 hours/day) once documents are received (by mail).

With this latest offer from National Bank Direct Brokerage, it is encouraging to see the competitive element return to the deals/promotions section. The post RSP season appeared to gear down substantially however activity appears to have picked up again getting closer to the summer. In addition, it is also interesting to see that brokerages appear to be getting more creative with the kinds of offers they’re putting forward.

In the case of National Bank Direct Brokerage, it looks like the promotional offers are about lowering costs, even if it is for just a limited amount of time, rather than offering up commission-free trading or cash back.  It will be interesting to see if other bank-owned brokerages start to follow suit and also what the independent brokerages start to do in response. Either way, it’s a great start to the summer for DIY investors looking for a break on an online trading account.

E*Trade goes Robo

Earlier this month, there was news that another US online brokerage is hopping on the robo-investor train. E*Trade Financial has followed Charles Schwab’s lead by rolling out their own robo-investor product.

While it is not a unique approach, E*Trade is branding their ‘adaptive’ offering as a robo-investor with a ‘human’ approach. What this means is that, in addition to the reliance on index ETFs, there will also be an option for a portfolio built to include actively managed (read pricier) mutual funds.

In Canada, robo-advisors such as BMO’s SmartFolio and Questrade’s Portfolio IQ have a “hybrid” approach that blends passive and active approaches to wealth management. It’s for that reason that even though there is the label of ‘robo’ attached to them, there is still a lot of ‘human’ influence to how and where investments are managed.

With the latest move by E*Trade, there is yet another signal confirming the trend in online brokerages hoping to capture and participate in the new ‘fintech’ era that is taking hold. It likely won’t be too long before we see the non-bank owned brokerages and bank-owned Canadian online brokerages alike start to offer these services (whether organically, in partnership with or by acquisition) in the not too distant future.

Around Social Media

In our regular sweep of social media channels, there were a couple of interesting pieces of news that crossed our radar this week.

BMO InvestorLine (according to Twitter)

First, according to this tweet, it looks like BMO InvestorLine is getting a new national director – Rosemary Torelli. Interestingly, that wasn’t the only BMO InvestorLine senior executive appearing on social media, as President of BMO InvestorLine, Julie Baker-Merz appeared in this clip on innovation in financial technology. Timing wise, the appearance seems to line up with yet another BMO InvestorLine panel sent to gather feedback about the online discount brokerage’s services.

Vault Cracker at National Bank Direct Brokerage

As a follow up to tweet from this past May, National Bank Direct Brokerage announced the winner of their ‘crack the vault’ contest. The lucky winner of $5,000, Semyon Levin, was announced on NBDB’s LinkedIn page.

 

Discount Brokerage Tweets of the Week

Maybe the nicer weather brought out the best in some as (most) tweets were a bit more congenial. Mentioned this week were CIBC Investor's Edge, Interactive Brokers, Questrade, Scotia iTRADE and TD Direct Investing.

Event Horizon

Summer’s almost here, and it’s a glorious week ahead for discount brokerage-sponsored investor education events. Here are some upcoming sessions that may be of interest to both options, and technical analysis enthusiasts. Margin accounts and short selling round out this week’s selection.

June 21

Scotia iTRADE – Index Iron Condors: A Friend When There is No Trend with Pro Market Advisors

June 22

NBDB – Take Advantage of Margin Accounts – [Fr]

From the Forums

Banking on Change

In this post from reddit’s Personal Finance Canada subreddit, one user feels the sting of fees from investing through their bank. Find out what the reddit community had to say about ways in which to lower investing related costs.

To the Point

Rewards points are a great little perk for buying everyday items. What those points are worth, however, is always a bit of a guessing game. In this post from RedFlagDeals.com’s investing thread, one user kindly shares something of interest to RBC Direct Investing users about the value of points to pay for a trade commission.

Into the Close

That’s a wrap for another week. Hope everyone has a great Father’s Day filled with many corny dad jokes. Of course there’s also lots of excitement for basketball fans and an epic battle on Game of Thrones between two guys who would probably not have a great Father’s Day (if they do that kind of thing in the seven kingdoms). In the meantime, here’s a great dunk to kick off the weekend.

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Discount Brokerage Weekly Roundup – June 10, 2016

In an era of robots and algos, and in a business that stresses keeping things unemotional, there are often times for every trader when emotions and humanity creep back into the picture. This was one of those weeks.

From the news of Muhammad Ali’s passing last week to the outpouring of beautiful tributes that came in through the week and the final service today, this week many of his fans, myself included, found it hard to not reflect on the life of such an incredible athlete and humanitarian. Between the heavy sighs, however, was the reminder that markets and money never sleep. And for many traders, the future is always where the focus lies and the next few weeks will be filled with many challenging events to navigate around.

In this week’s roundup we take a look at a milestone in the history of one online brokerage and what they’re giving away to celebrate. Next we take a look at the little changes that one brokerage is making that DIY investors may be interested in keeping a handle on. From there we highlight some upcoming investor education events and round out with a review of the latest chatter on Twitter and across the forums.

CIBC Investor’s Edge Celebrates 25 years

There have never been more choices for Canadian DIY investors looking to trade ETFs commission free than there are right now. Along with Questrade, Virtual Brokers, Qtrade Investor, Scotia iTRADE and National Bank Direct Brokerage, another online brokerage, CIBC Investor’s Edge, has joined the commission-free ETF roster – albeit for a limited time.

To mark their 25th anniversary, CIBC Investor’s Edge is offering clients commission-free ETF trading on nearly 2000 ETFs for 25 trading days. This promotion runs between June 8th and July 13th.The list of eligible ETFs is here and includes many of the most popular Canadian and US ETFs.

In addition to the promotional offer, the CIBC Investor’s Edge website also has a fun little timeline of the 25 years that explains some of the major milestones for Investor’s Edge over that time.

source: screenshot from CIBC Investor’s Edge website

Despite all the fanfare, however, even celebratory balloons can have strings attached and this offer is no different. Here are some important notes from the terms and conditions.

First ETFs must be held at least one day to be eligible for commission free status. Second, other charges that could apply to trading an ETF, such as an ECN fee would apply to trading these ETFs. Third, the value of the trade needs to exceed $100 in the currency of the trade. Finally, commission-free ETF trades don’t count as qualifying trades for the active trader program.

For swing traders and those looking for an opportune time to rebalance, the commission-free ETF offer is a compelling one, even if the window to take advantage of it is quite small.

With a significant vote on the fate of Britain in the European Union coming up, rate decisions from the Fed chair and a looming US election, analysts are forecasting more volatility on the horizon, so the timing of this promotion may be considered opportune by some (either to get in commission-free or get out commission-free).

It’s somewhat hard to believe that 25 years has gone by as quickly as it has, and to have witnessed first-hand the impact of the dramatic shift in technology that’s occurred over that time. As Canadian online brokerages contemplate what the next 25 years might look like, there’s a good chance that there will a much greater shift in technology and a very different landscape of players and opportunities.

Better Terms

Sometimes there’s big changes that make the news and sometimes it’s the little things that catch our attention. For those brave (and prudent) enough to venture into the Virtual Brokers terms and conditions page recently, they may also have noted some changes to just how long that document isn’t.

Recently, it appears that Virtual Brokers has streamlined their terms and conditions page by taking the terms and conditions for individual promotions and placing them into the promotions pages.

While it may not seem like that big of a deal, for new or existing clients looking to see what their client agreement looks like with a brokerage, it’s nice not to have to wade through lots of irrelevant information to stay up to date. Now that said, there’s also information that still exists that is not quite current such as the information on transfer fee promos that expired at the end of March (and it’s now mid-June).

Another change to the fine print has seen the expiration date of their commission-free trading offer go from non-existent when it first rolled out to May 31st to now December 31st.

The promotion is three months of commission-free trading (and three months of no platform fees) on their commission-free trading account. In a nutshell, it’s three months of free trading for a deposit of $5,000. Like most other offers, however, there are also strings attached to this one so be sure to read (and take a copy of) the terms and conditions before signing on.

Of course, these fine print changes are something that many brokerages reserve the right to change at any time. There are a few upcoming changes to fees from online brokerages that are noteworthy including fee changes at Scotia iTRADE (set to take effect June 15) and BMO InvestorLine (set to take effect July 1st)

Discount Brokerage Tweets of the Week

Nicer weather outside may not quite have translated into nicer comments for Canadian discount brokerages on Twitter. Mentioned this week were Questrade, Scotia iTRADE and TD Direct Investing (and strangely Snoop Dogg).

Event Horizon

The days keep getting longer, and it’s an exciting week ahead for discount brokerage-sponsored investor education events. Here are some upcoming sessions that may be of interest to technical analysis enthusiasts, and those interested in ETFs in this week’s selection.

June 14

Scotia iTRADE – Active Investing Using ETFs with Horizons ETFs

NBDB – Introduction to Technical Analysis – Oscillators -[Fr]

 

From the Forums

Limited Timing

The recently announced commission-free ETF offer from CIBC Investor’s Edge seems to have one downside – time. In this post from reddit’s Personal Finance Canada section in the recent promotion was discussed by a few folks with some interesting thoughts on how to best approach the new offer.

To Bank or Not to Bank

In this post from RedFlagDeals.com’s investing section, one user asks about the pros and cons of going with either a bank-owned brokerage or an independent brokerage.

Into the Close

Last week the world said goodbye to one of the greatest people of all time, Muhammad Ali. It was a particularly difficult loss for many, myself included, and today was his memorial service. One of the most touching eulogies delivered at the service was that from his long-time friend Billy Crystal. We end the roundup on this bittersweet note with a segment of that speech:

‘But didn’t he make all of our lives a little bit better than they were?

‘That my friends, is my history with a man, and I’ve labored to come up with a way to describe the legend.

‘He was a tremendous bolt of lightning, created by mother nature out of thin air, a fantastic combination of power and beauty.

‘We’ve seen still photographs of lightning bolts, at the moment of impact – ferocious in its strength, magnificent in its elegance.

‘And at the moment of impact, it lights up everything around it, so you can see everything clearly.

‘Muhammad Ali struck us in the middle of America’s darkest night, in the heart of its most threatening gathering storm.

‘His power toppled the mightiest of foes, and his intense light shined on America and we were able to see clearly injustice, inequality, poverty, pride, self-realization, courage, laughter, love, joy and religious freedom for all.

‘Ali forced us to take a look at ourselves. This brash young man who thrilled us, angered us, confused, and challenged us, ultimately became a silent messenger of peace who taught us that life is best when you build bridges between people, not walls.

‘My friends- only once in a thousand years or so do we get to hear a Mozart or see a Picasso or read a Shakespeare.

‘Ali was one of them, and yet at his heart, he was still a kid from Louisville who ran with the Gods and walked with the crippled and smiled at the foolishness of it all.

‘He is gone but he will never die. He was my big brother. Thank you.’

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Discount Brokerage Weekly Roundup – June 3, 2016

source: Giphy

In case you didn’t get the memo, it’s National Donut Day – oh and apparently there’s a bull market in commodities to mark the occasion. As we head into a new month, the headline of a ‘bull market’ in commodities is great news for Canadian traders, regardless of whether or not the rally sustains itself. For Canadian online brokerages, this could be the break they’ve been waiting for, so long as they’re able to get their story out over and above the Canadian real estate price craze that is dominating the news cycle.

In this week’s roundup, we take a look at the freshly baked offers from Canadian discount brokerages who are offering up deals to woo back DIY investors into the summer markets. Next, we take a look at one online brokerage who has grown its number of clients by over 250% since the great recession. From there we’ll take a look at the latest online brokerage related tweets and what DIY investors were talking about this week.

Sweet Deals are Made of These

With summer just around the corner, most people will be looking to take it easy. Not so at a few Canadian online brokerages drumming up interest with deals & promotions.

Heading into a new month the deals activity appears to have stabilized somewhat with promotions from Scotia iTRADE coming back online in May and a new deal from BMO InvestorLine launching at the beginning of the month to replace their outgoing spring promotion.

One of the interesting trends that seems to be picking up steam is the use of contests. Virtual Brokers was at it again with regards to running a contest, this time for their existing clients, offering up a contest entry for completing a feedback survey. The prizes: 3 draws for an Apple gift card (or a $500 deposit into their account).

As we had referenced last week, National Bank Direct Brokerage, RBC Direct Investing, Virtual Brokers and Scotia iTRADE all have contests going at the moment whereas the ‘cash back’ or ‘free trade’ offers continue to remain on hold.

For those looking for a deal or promotion from Questrade, the good news is that there are still affiliate-based offers to be had that provide cash back or free trades. Specifically, users can use this link for a $50 commission credit or check our deals section on referral offers for a cash back offering. (note: Sparx will receive an affiliate payment for either of these)

Now that the commodity markets (in Canada) seem to be signaling a bullish tone, it will be interesting to watch how or if discount brokerages will move quickly to capitalize on the attention.

Interactive Brokers Grinds Higher

In sports, whenever a team or an athlete goes on a winning streak people start paying attention. In the online brokerage world, however, things are a bit more, um, humble.

As we’ve highlighted in the past, the beginning of the month typically signals a point at which we can check in on the latest trading metrics at Interactive Brokers (since they are one of a few online brokerages in the US that actually report these figures).

For anyone keeping score, trading metrics for the month of May at Interactive Brokers were largely in line with activity in the year thus far: DARTs, client equity and credit balances were healthy. The only sign of an issue was with margin loan balances decreasing on both a month/month and year/year basis.

What was particularly fascinating in looking through these figures is the growth streak that Interactive Brokers has been on.

For some context, each month when these stats are published, there seems to be one number that keeps on growing: the number of total accounts. “How long has this been going?” we wondered since it has been that way for as long as SparxTrading.com has been around and then some. So we checked.

As it turns out, as of the data available (going back to January 2008), Interactive Brokers has been growing the number of users for the past 100 (yep) consecutive months which explains how they’ve grown their user base 263% from 97.2 thousand clients to 352.6 thousand. That despite the great recession/housing crisis, the hubbub in Europe over sovereign debt and all other market pullbacks along the way.

Interactive Brokers Account Growth 2008 – Present

For some context, the number of brokerage accounts at E*trade in April 2016 was about 3.2M so Interactive Brokers is certainly a much smaller player in comparison to its peers in the US and also in Canada. That said, in January of 2014, E*trade had 3M brokerage accounts so the percentage growth in brokerage accounts since then (~7%)  has been relatively flat whereas at Interactive Brokers client base grew 45% over the same period.

While all streaks must eventually come to an end, this is one is an interesting signal that a) investors are continuing to turn to DIY platforms for investing/trading and that b) Interactive Brokers must be doing something right when it comes to catering to active traders – who, incidentally, are the most highly prized (and profitable) client segment of the market for online brokerages.

Naturally their competitors and clients would want to know what their ‘secret’ is however as CEO of Interactive Brokers revealed, the ‘secret’ is a relentless focus on technological dominance and lowering the cost of trading execution.

As part of a recent communique to clients and again on their Twitter feed, they highlighted new order types available to clients – an adaptive algorithmic market order.

While it is a mouthful to say, the clip shown below demonstrates just how far ahead of the other brokerage players (at least in Canada) Interactive Brokers is when it comes to trading experience. A “smart” market order that can adapt to market conditions to get a little better of a fill price is indicative of the technical savvy of Interactive Brokers and also a sign that human traders are increasingly turning to machines/algos to help compete against the robots they’re inevitably trading against (their Accumulate Distribute Algo is also very interesting for any trading geeks out there).

With that in mind, it will be interesting what technology the other Canadian online brokerages embrace to provide active trading clients with in order to compete against other traders. Even more interesting, however, will be what technology the brokerages will embrace to compete against the robo-advisors that are also chipping away at their market share.

Discount Brokerage Tweets of the Week

An interesting selection of queries, comments and some shade this week. Mentioned are Questrade, RBC Direct Investing, Scotia iTRADE, TD Direct Investing and Virtual Brokers.

From the Forums

Making a Move from Questrade

As many DIY investors will confess, keeping multiple trading accounts offers the best of all worlds for features but not so much for convenience. In this post from RedFlagDeals.com’s Investing forum, one user is looking to consolidate from Questrade to BMO InvestorLine and receives an interesting answer worth considering.

Going Steady

Going the couch potato route is a popular approach for many investors. How well it works, however, can also be influenced by the commissions paid for ETFs. In this post from reddit’s PersonalFinanceCanada section, one user asks for comments comparing TD’s popular E-Series with ETFs and how regular (large-ish) contributions might factor in.

Into the Close

It’s finally Friday. There’s definitely no shortage of ways to enjoy this weekend from inside or out. While there’s no telling what next week in the markets soon – an interest rate hike isn’t likely to be one. As for exactly when, for that we need psychics. Now if we could only ask this duo (see video) when that hike will hit or have them around during earnings season, that would be something!

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Discount Brokerage Weekly Roundup – May 27, 2016

Source: Twitter

Even though the week was technically a shortened one for Canadian DIY investors, there were many who felt it was simply a bit too long (TGIF amirite?). Despite the shortened timing, oil managed to make a brief appearance above $50, Trump managed to make an appearance of wanting to debate a democrat but then changed his mind, and unfortunately for Toronto, they won’t be making an appearance in the NBA finals.  For Canadian discount brokerages, however, appearances on social media this past week illustrate just how important the “online” in online brokerage is becoming.

In this week’s roundup we take a look at two online brokerages who continue to push contest promotions as markets appear to head into the traditionally slower months. From there, we’ll take a look at another online brokerage that suffered a number of technical outages that left clients having more than a few colourful comments to share online. Finally, to cap off the shortened week, we take a look at reactions of DIY investors on social media and investor forums.

Look at me now…

If you happened to be in Downtown Toronto this past week you probably couldn’t help but notice that the excitement in the air. All the attention, however, wasn’t on the Raptors. There were a pair of online brokerages that also found a way to drum up some interest by launching a pair of contests involving frozen treats and bank vaults.

Scotia iTrade kicked things off by celebrating the one-year anniversary of their ‘new’ downtown Toronto investor centre with offers of free gelato. Fortunately, it was plenty warm enough in Toronto for gelato to be a hit.

The investment centre, as young as it is, has a history of tying in promotions to get people to visit. When the centre first launched there was a massive promotion that offered free trades AND cash back as opposed to having to choose between free trades OR cash back. The catch was that investors had to come down to the investor centre to get the deal.

Last year, Scotia iTrade also had a ‘selfie’ themed competition in which movie passes were up for grabs to folks who took a ‘selfie’ in the new investor centre. This year, however, in addition to the gelato giveaway, Scotia iTrade also offered up two free movie passes to individuals who made an appointment with one of their investment representatives. Interestingly, the total face value of the two passes ($24.98) is just shy of their standard commission price per trade.

In addition to these promotions, Scotia iTrade is also running a “shopping spree” themed contest that’s offering up a prize of $10,000 in TSX listed securities. And in case you didn’t see it, Scotia iTrade is also on the BNN ticker for BNN’s beta version of the new website and they’ve been broadcasting their promotions in online ads as well as on Twitter (to which there have been some interesting replies from Twitter followers).

Like the temperatures in Toronto this past week, Scotia iTrade is turning up the heat on its competitors.  By marketing more aggressively and running promotions across their social media channels, it’s clear that iTrade is looking to get out in front of their competitors during a traditionally slower time in the markets.

But they weren’t the only ones working hard heading into summer. Not too far down King St W another online brokerage, in this case National Bank Direct Brokerage, also held an interesting competition to attract the attention of local passersby.

No stranger to contest-driven promotions, National Bank Direct Brokerage was offering up a heftier prize of $5,000 towards an investment account. The catch – individuals had to sign up for a webinar/seminar with National Bank Direct Brokerage.

In comparing these two discount brokerages’ approach to running promotions, how they each advertised their respective contests on social media was actually quite interesting.

On the one hand, Scotia iTrade has its own Twitter account – which is independent of the Scotiabank twitter handle.  As a result, there was more specific promotion as well as greater coverage of the current promotion by Scotia iTrade on Twitter than there was for National Bank Direct Brokerage.

Source: Twitter

In fact, by comparison, NBDB did not appear to broadcast this event widely on social media, although the National Bank Direct Brokerage LinkedIn page did get more attention, it seems, than the message put forward on Twitter.

Source: LinkedIn

Why this is important, not only for brokerages but also for DIY investors is because individuals are increasingly spending more time on different social media channels. In particular, millennial investors – the ones who represent the largest and most important demographic that would take on DIY investing, will increasingly be judging how well (or poorly) brands are using technology platforms as a component to deciding who they wish to park their business with. For “online brokerages” claiming technological supremacy means they not only have to walk the walk, but they also have to talk the talk.

Technical Foul

This past week, there was a lot of attention being shone on one of Canada’s largest discount brokerages: TD Direct Investing for a series of outages that clients experienced on the trading platform WebBroker. Often, investors and traders are trying to take advantage of particular moments in the market, so when a platform goes offline, tensions mount.

Unfortunately for TD Direct Investing this week, those tensions boiled over when numerous clients experienced trading platform outages and then took to social media and forums to voice their discontent (see our tweets of the week for full details).

What was especially interesting to see was personal finance expert Rob Carrick weigh in on Twitter. As a response to several messages from users, Carrick tweeted to TD Direct Investing asking “Yo, @TD_Canada – Am receiving reader complaints about persistent problems getting access to the TD Direct Investing website. What’s up?”

Source: Twitter

While veteran DIY investors of every platform or provider know that outages can and do happen, the resources available to Canada’s major bank-owned brokerages (TD reported a profit of $2B this past fiscal quarter alone) mean that there is very little in the way of sympathy or patience for things to work right.

After all, if there’s one thing the parents of Canadian bank-owned online brokerages have, it’s money.

And, with the kinds of resources that kind of funding should buy, it’s a great example to DIY investors, that outages can happen anywhere or to any broker – big or small. The more important question DIY investors need to know the answers to is how effectively online brokerages prepare for and handle the mini-crises that inevitably will arise as trading relies more and more on technology.

Discount Brokerage Tweets of the Week

This week the big green (TD Direct Investing) was getting turfed by DIY investors for trading outages. Interestingly, Questrade didn’t miss the opportunity to try and reach out to unhappy TD Direct Investing clients and offer them a friendly (and functioning) alternative. Curiously, TD Direct Investing hasn’t yet responded in kind to the Questrade clients expressing concerns/complaining. Mentioned this week were Questrade, Scotia iTRADE, and TD Direct Investing.

From the Forums

Diamonds in the Rough

While bill payments aren’t a thing (yet) for most Canadian online brokerages, this post, from Canadian Money Forum, appears to reveal that certain account tiers (i.e. diamond level) may have access to this bill payment feature already.

Making a Fee Statement

With more regulations on fee disclosure coming into full force, Canadian investors should be getting a clearer picture of what kinds of fees they pay to their financial advisors and fund products. Of course, according to this post from RedFlagDeals.com, not everyone will be interested even if they are paying ‘high fees’.

Into the close

That’s a ‘Rap’ for this shortened Canadian trading week. It was an exciting run for the Raptors but alas they too will be heading into the weekend with a lot more time on their hands – time enough to catch up on their Game of Thrones. Whatever the adventures you may get up to, have a wonderful weekend and a quick reminder US markets closed on Monday for Memorial Day so expect lighter than normal trading volumes.

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Discount Brokerage Weekly Roundup – May 20, 2016

Source: Twitter

Even the best investors can be caught off guard by sudden moves in the market. It’s a humbling lesson and usually the tuition for poor risk management isn’t cheap. For Canadian discount brokerages, there are definitely signs in the US brokerage market that the risks for certain brokerages are rising.

In this week’s roundup, we take a deeper look into some interesting moves that took place in the US online brokerage market and what that might mean for Canadian online brokerages as the competition and race for technological supremacy heats up. Next, we take a look at standard online brokerage commission pricing, to see why it’s not exactly an apples-to-apples comparison across the board. From there we’ll take a look at the reactions from DIY investors on Twitter and close out with comments from the online investor forums.

Keep on Surviving

Why is a market so exciting? It settles debates from opposing sides using dollars and cents. The business of being a brokerage is something that we cover regularly in the weekly roundup and this past week there were some interesting developments that are shaping up to make the ‘online brokerage’ marketplace even more exciting.

On the one hand there’s a bullish case to be made with interest rates being telegraphed to rise. For borrowers this isn’t great news but online brokerages are also lenders and as we reported several weeks ago, significant portions of online brokerage revenues come from their margin lending. One of the long time messages Schwab has been trying to communicate to its shareholder base is just how material even small increases in interest rates will be for their financial performance.

On the other hand, there are the bears. Interestingly, the case is not entirely a bearish one considering the source, Thomas Peterffy, CEO of Interactive Brokers. According to a recent interview in the Financial Times, he is forecasting that 80% of brokerages in the US will disappear because of constrained revenues, changing investor habits, compliance costs and advances in technology. So, while this is clearly a bearish call for most of the players on the field, for some, including Interactive Brokers, it may be a self-fulfilling prophecy that they’re left standing after this massive cull.

This is not the first time he has pointed to this data this year either. Peterffy alluded to this point in a recent earnings conference call with an analyst which suggests that this forecast is both a clever marketing pitch to professional brokers that want to lower their cost and a way to showcase the merits of Interactive Brokers’ model of heavy automation. In either case, Interactive Brokerages certainly stands to benefit from brokerages either folding, being gobbled up or deciding to use Interactive Brokers for their platform of choice. Well played IB.

There is, however, one potential ‘canary’ in the Canadian online brokerage coal mine.

Now that Virtual Brokers has changed (i.e. raised) their commission structure and is starting to shift their focus towards ‘value’ rather than price, it may signal that they too are feeling the pinch of the low cost game. Unfortunately for small brokerages like VB, value is a game that the bigger financial brands in Canada have a clear edge over (think bundling of services and convenience).

To compound the challenges facing the independent brokerages they need the scale of client accounts (or trading activity per client) to be large otherwise commission prices need to be lower in order to offset the greater convenience offered by the bank-owned brokerages. The only other viable alternative for non-bank-owned brokerages is to invest in making their product experience exceptional – which is not a small investment in either the people running the brokerage or the technology needed to pull it off.

For Canadian DIY investors, ultimately, the scenario where costs/fees decrease is a good one.

Unfortunately for the non-bank-owned brokerages are now quite vulnerable to being priced out. There’s already proprietary data we’re seeing that shows they’re losing their edge against the banks, and the introduction of robo-advisors certainly doesn’t help matters either.

If the bank-owned brokerages were to drop their standard commission fees down even further, the traditional “low cost” or non-bank owned online brokerages would have a difficult time competing demonstrating yet again that the debate over the best online brokerage may just come down to who’s left standing.

Unpleasant Sur-price

Nobody likes discovering what’s in the fine print, especially after receiving a charge from their brokerage. Yet, despite all of the forms and acceptance of terms and conditions, so many DIY investors get tripped up by the fine print put forward by online brokerages.

Interestingly, this past week there were two examples of two different investors who unfortunately appeared to get dinged for fees they didn’t see coming.

The first was in a post in the Canadian Money Forum in which a Qtrade Investor client was charged $22 commission for a trade they thought should only cost $8.75.  In the second case posted on Twitter, a user was clearly caught off guard by the commission rates.

Of specific interest is the situation of the trade at Qtrade Investor. In this particular instance the individual in question stated they were charged a fee that was generated on top of their ‘commission fee’. As it happens, this fee appears in the “other fees” section of the Qtrade website pricing page where it states that a charge of 1/30th of 1% or (0.00033) of the value of the trade.

Breaking down the math of the trade, the standard rate of $8.75 per trade means that this individual incurred a charge of $13.25 in ECN fees for this trade. In order to generate that level of ECN fee they would have had to have a trade value of $39,750. Now since we know they sold 500 shares of BMO.TO that gives us a trade price of $79.50 (sounds like a good round number limit order price) which turns out to be a plausible price for BMO to have hit on April 12th – so the math checks out (13.25 divided by 0.00033333 = 39,750).

There are a number of interesting things about this scenario.

Perhaps the most fascinating is that this person described themselves as a relatively infrequent trader (<20 trades per year) with a six-figure portfolio. Yet for the surcharge of an extra $13.25 of a $39,750 order, the individual went through the motions of reconsidering their relationship with Qtrade Investor to consider moving their crosstown rival Credential Direct (or others who may offer truly flat pricing). And, not so much because of the $13.25 but as noted by the individual it was “the principle of paying double”.

It is important to mention that, while Qtrade Investor does offer to waive this fee for clients who make over 150 trades/quarter or who have at least $500,000 in assets across all Qtrade accounts, for this investor, the standard pricing rules applied.

From a business perspective, the bigger question is what is it worth to an online brokerage have that client or to try to win them back? The answer to this question is probably why, in some part, many bank-owned brokerages have decided to offer flat commission pricing rather than pass through the ECN charge.

For DIY investors, flat pricing is usually a more favourable option to have than variable pricing and the difference can certainly add up depending on the manner or volume of trade being executed. Flat pricing also simpler and more predictable.

Interestingly, Virtual Brokers is the only non-bank-owned brokerage to offer the flat commission pricing as a standard option. It should be noted that Virtual Brokers does pass through the SEC fee for US securities trades at the rate of $0.0002/share.

Brokerage Standard Commission Price
BMO InvestorLine 9.95 flat
CIBC Investor’s Edge 6.95 flat
Credential Direct 8.88 (not flat)
Disnat Classic 9.95  (not flat)
HSBC InvestDirect 9.88 (not flat)
Interactive Brokers 0.01/share (not flat)
Jitneytrade Variable pricing (not flat)
National Bank Direct Brokerage 9.95 flat
Qtrade Investor 8.75 (not flat)
Questrade 4.95 – 9.95 (not flat)
RBC Direct Investing 9.95 flat
Scotia iTRADE 24.99 (not flat)
TD Direct Investing 9.95 flat
Virtual Brokers 9.99 flat
Note: Flat is defined as no additional charges on the trade (e.g. no ECN fees will be charged)

With flat commission pricing the independent or “low cost” discount brokerages in the Canadian market are now not necessarily less expensive than the bank owned discount brokers. Other fees, such as account administration fees or inactivity fees certainly bear consideration but when looking at flat vs variable cost on a per trade basis – flat makes a compelling case.

Coming back to the bigger issue of changing a brokerage on principle, this example offers an important insight into the value that DIY investors place not only on transparency of fees, but also on clarity and customer choice.

DIY investing does mean that there will be fine print and unfortunately as individual investors, everyone who signs up for an online trading account is responsible to know some of the “quirks” and important conditions for trading through a particular online brokerage.

1/30th of 1% may not seem like much but it was enough to cause one client to take to the internet to voice their displeasure.

The lesson to brokerages seems clear: leave the surprises in price to the stock market and not in the commission structure of those doing the trading.

Discount Brokerage Tweets of the Week

We had a few technical difficulties with the tweets of the week, so only a selection of tweets are shown here. We will update this when we’re able to access the other tweets. In the meantime, there appears to be no shortage of reasons that caused investors to reach out – most notably an outage from TD Direct Investing’s web broker.

From the Forums

The Price of Advice

In this post from Canadian Money Forum, a product that we don’t often hear much about – BMO InvestorLine’s Advice Direct, was mentioned by someone considering the service. Interestingly there was also the mention of bonus trades for InvestorLine to sweeten the deal to the tune of 160 free trades per year. There’s an interesting debate about robo-advisors in there as well. Worth a read.

The Cost of Advice

In this post from reddit, an alleged interaction with a Questrade representative stating that someone should over contribute on their TFSA sounded alarms with other readers and also with Questrade community reps who replied. An interesting example of why it’s always good to trust but verify.

Into the Close

That’s a wrap on another week. Heading into the May long weekend remember that Canadian markets will be closed on Monday. Have a safe and fantastic weekend and for all the Raptors fans, hang in there!

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Discount Brokerage Weekly Roundup – May 13, 2016

Even in a world of robo-advisors and trading algorithms, human traders and investors are still prone to believing in the power of luck. Of course, it being Friday the 13th, the more superstitious folks probably are focused on avoiding the bad luck. For Canadian discount brokerages, however, it seems like they’re betting on the power of luck to reignite interest in the world of DIY online trading.

In this week’s edition of the roundup, we highlight the latest online brokerage-run contests that have come to market. Next we’ll do a quick scan of updates from across several brokerages that are busy rolling out new features. As always we’ll take a look at the latest tweets from the online brokerage space and close out with what investors were talking about this week.

Exchanges Only: Scotia iTrade Launches Contest

After sitting on the sidelines for April, Scotia iTrade rolled back into action launching the latest revival of their commission free trade offer. This latest version of the offer, however, comes with a twist. First there are no ‘cash back’ choices as there were previously. Second, there is also a contest that is being branded as a ‘shopping spree on the TSX’ worth $10,000 attached to the promotion. Also back on the list of deals is the refer-a-friend offer at Scotia iTrade. More information can be found in our deals and promotions section.

This is not the first time (nor probably the last) Scotia iTrade has tried their hand at a contest. Last year they tried to entice visitors to their Investor Centre with a Twitter selfie contest, the prizes for which were movie passes.

So why do online brokerages run contests? Do they work? For the most part, contests are a great way for online brokerages to a) get potential customer information and b) to lower the cost of getting a client. As for whether or not they work, the question is really whether or not they are cost-effective which is tricky to measure.

What is interesting about the latest offer from Scotia iTrade is that it pairs together their familiar offer of commission-free trades with a headline grabbing amount of cash as part of a contest. While 50 free trades may not get attention, $10,000 most certainly will. Headlines aside, it’s important to take a look at all deals with a clear understanding of what’s being offered and what special conditions are associated with the offer.

When looking at the tiers of the offer itself, it is worth noting that individuals typically don’t see the number of free trades go up proportionately to the amount of money being brought in. For example, whether individuals deposit $100,000 or $1M, the number of free trades offered differs by 50. In fact, at $250,000 the number of commission-free trades does increase even if deposit size does; the ‘sweetener’ is the contest ballots which increase the odds of winning. It will be interesting to see whether someone would move and/or park $1M with Scotia iTrade for a few extra chances to win $10K.

Scheduled for January 2017, the draw for the shopping spree is quite some time away. For DIY investors who’ve entered and stayed within the terms and conditions, at least they’ll have enough time to make a list and check it twice.

Jumping into Fintech: BMO InvestorLine Stirs the Technology Pool

It almost goes without saying these days that technology is evolving exponentially. For banks and bank-owned brokerages in particular, the buzzword of the day is “fintech” or the convergence of finance and technology.

There are signs everywhere that startups are already provoking change at the bank-owned brokerages. Robo-advisors, for example, are directly challenging the wealth management divisions of the major Canadian banks so much so that several brokerages have either partnered with or created their own in-house robo-advisor (although they don’t want to label it as such).

This week, BMO InvestorLine showed signs they are stirring as they launched an invitation to clients to participate in an ‘advisory panel’ survey and are rolling out some changes to their login protocols.

In terms of the survey to clients, the survey itself is about 25 questions and covers topics designed to get to know who their clients are demographically but also where they may have other accounts and how users interact with the services provided by BMO InvestorLine.

One of the questions that was particularly interesting was a question in which users were asked about any other brokerages where they held accounts.

Screenshot from InvestorLine Survey

On that list were all of the major Canadian online brokerages, however there were also 3 robo-advisor firms on the list: Wealthsimple, Nestwealth and Wealthbar. This is clearly a signal BMO InvestorLine is curious to know what kind of presence the robo-advisors are gaining with their clients.

To encourage users to participate in the survey, BMO InvestorLine is offering a draw for $1,000.

In addition to the survey, respondents can sign up to be a member of the BMO InvestorLine “advisory panel.” It appears that BMO InvestorLine is hoping to create and tap a pool of individuals for feedback and create an engaged community of brand loyalists. Fortunately, there are also opportunities for participants to win money via ongoing draws that users get entered into for completing surveys.

Another interesting angle to the evolving ‘fintech’ story at online brokerages is that of security.

As client data and interactions shift decidedly to the online experience, security is of paramount concern at all Canadian brokerages. To that end, BMO InvestorLine is about to roll out 2 step verification in which users attempting to log into their BMO InvestorLine account may need 2 steps (such as entering in a username & password on the website followed by a notification code being sent to their mobile device) to confirm their identity.

The story on fintech goes beyond security and automation. It also means rapidly evolving features and functionality at a pace never seen before in this space.

Questrade, for example, is repositioning itself as a leader in the ‘fintech’ race among brokerages. Already they’ve opened up their app marketplace which enables 3rd party technology partners to add functionality to the Questrade platform. In addition, and most interestingly, they’ve also created an API that allows the community of Questrade users to come up with interesting tools and improvements to their trading experience in true DIY fashion.

For brokerages big and small, the race to adapt to a leaner technology model is ramping up. The future investors and traders – the ones who have the time horizon and risk profile to actively trade equities and options – are going to demand smooth user interfaces and digital experiences that look and feel current. This means that online brokerages, like BMO InvestorLine, will increasingly be asking and listening to what customers want and, most importantly, now they’ll have to figure out how to build it quickly.

Discount Brokerage Tweets of the Week

In this week’s tweets, technology is giving brokerages lots to keep them busy. Mentioned this week: Questrade, Scotia iTrade, TD Direct Investing and Virtual Brokers.

From the Forums:

Getting a DRIP

In this post from the RedFlagDeals.com investing forum, one user is interested in harnessing the power of compounding by using a DRIP. The only catch was actually knowing how to set it up at TD Direct Investing. Hear what others had to say about setting up a DRIP at their broker and at TD.

Earning for Learning

Putting funds aside for a child’s future educational needs is sound financial planning. Figuring which brokerage was best for RESPs was the focus of this post from reddit. Find out why one user was weighing either Questrade or TD Direct Investing as their top 2 choices.

Into the Close

It’s been quite a roller coaster week for folks trading on Bay St as well as those further south on Bay in the neighbourhood of Jurassic Park. We’ve talked a lot about luck in this week’s roundup and heading into the weekend it looks like the Raptors are going to need all the luck they can get their claws on. On a slightly different note – it’s great to see the magnificent response to the needs of folks in Fort Mac as the outpouring of support continues. Certainly there are things and people to feel lucky to have. Enjoy the weekend!