Category: Discount Brokerage News

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Discount Brokerage Weekly Roundup – February 26, 2016

Time flies when you’re up against a deadline. That seems to be the theme for many Canadians looking to take advantage of the RRSP contribution deadline for 2015 coming up this Monday. For Canadian discount brokerages, however, it seems that at the end of RRSP season may be signaling the start of an even stormier season ahead.

In this week’s roundup, we take a look at what’s around the corner for deals and promotions as we head into a new month and how we might be seeing the first signs of troubled waters for Canadian brokerages as they try to keep pace with one another. Next we take a look at a recent BNN interview with one ranking agency that highlights how tricky it can be to pick an online brokerage without doing some homework first. From there we take a look at the latest discount brokerage tweets and close out the roundup with a look at what investors were talking about on the forums this week.

Peak Deal?

As the RRSP deadline is fast approaching, Canadian investors will be busy trying to calculate their contributions and limits to ensure they can qualify for the 2015 tax year – at least those who intend to make a contribution. This recent survey from H&R Block stated that only 18% of Canadians surveyed intend to contribute to an RRSP this year. Whether it’s the volatile markets or because of other factors, it is against this backdrop that Canadian discount brokerages have had to figure out how best to encourage DIY investors to sign up for an online brokerage account. Clearly they’ve had their work cut out for them.

For Canadian discount brokerages, the RRSP season is typically among the busiest all year and so it is interesting to reflect on who did (or didn’t) post a promotion this year and what that could mean for deals landscape looks as the next big season i.e. tax return season takes effect.

Looking back at last year, there were 24 deals and promotions being advertised in February with that number shrinking slightly to 20 or so by the time March rolled around. This year, however, there are only 18 offers that have been advertised for February and four of those are set to expire within the first week of March.

So, could this be a signal of firms playing defense because of the DIY investing climate or could this be the first real hint that the Canadian online brokerage landscape may soon be thinning out?

Consider the following. Two big bank-owned brokerages, CIBC Investor’s Edge and RBC Direct Investing, opted to sit out the promotional race RRSP season this year despite having run promotions around the same time last year. While it is not clear if other means they’ve used to fuel the interest in their DIY investing products and services have worked the fact remains that this year, they’ve yielded what little market share there is to be had to big bank-owned competitors as well as independent brokerages who have been running promotions.

Another interesting observations between last year and this year is that some brokerages are running promotions that offer lower value incentives year (or higher barriers to qualify) despite the increased competition.

Virtual Brokers, for example, had an offer last year of 50 commission-free trades which required deposits of $5,000 whereas in 2016 that same number of commission-free trades requires a deposit of $25,000.

All is not doom and gloom, however.

Desjardins Online Brokerage upped their commission-credit offer for new clients to $500 from $300 and Credential Direct entered the deals race earlier this year than they did in 2015. Also, encouragingly for investors, Questrade has continued to put forward more incentives and promotions than other Canadian brokerages which implies that they’re committed to providing incentives to get DIY investors’ attention and ultimately business.

Looking at the big picture, with online brokerage margins being squeezed, a turbulent economic situation and now an added factor of robo-advisors competing for client assets, getting more clients or more assets per client will likely be as important as improving operating efficiency. In either case, offering a promotion or incentive enables them to do both.

There are already whispers from several brokerage sources that making deals and promotions a bigger part of their planning in 2016 is in the cards. Of course, just like in any market, when the value becomes compelling enough, the buyers step back in so for Canadian discount brokerages, the next two months will be their chance to make their case.

Know Thyself

As seasoned or new DIY investors continue to kick the tires on their online brokerage options, what it takes to make a good choice still remains somewhat tricky. After all, almost all brokerages are willing to accept a client’s money however finding out what makes a great ‘fit’ is not something brokerages look at the same way as clients do. What is clear about DIY investing and perhaps about wealth management in general is that nobody will care for your money more than you do.

For DIY investors, the reality of choosing the right online brokerage comes back down to knowing what kinds of services and costs are appropriate for their particular needs. This past week, the president of financial services research firm Surviscor Glenn LaCoste was on BNN offering viewers tips on what to look out for when choosing a brokerage.

Three questions that were highlighted as important for DIY investors looking for an online brokerage to ask were:

  • Do I know what I am getting myself into?
  • What kind of account am I looking for?
  • Do I need the firm to offer both online & mobile options?

Of course, the online brokerage industry is constantly evolving and the differences between firms are narrowing which highlights why DIY investors need to know more about what they want and need since relying on rankings and ratings may cause some confusion.

A good case in point of just how fluid the results of a top online brokerage ranking may be was also illustrated in that same interview.

Of the five brokerages listed as “top picks” (BMO InvestorLine, Scotia iTrade, Questrade, RBC Direct Investing and Qtrade Investor) there were other brokerages that seemed to score higher on Surviscor’s recent rankings that were left off the list. So, for example, RBC Direct Investing was ranked 6th (along with TD Direct Investing) in Surviscor’s 2015 Online Discount Brokerage Review and behind Credential Direct who ranked 5th. Further, in Surviscor’s most recent Service Level Assessment analysis RBC Direct Investing and Questrade ranked 13th and 14th (out of 14) respectively. As such, it was interesting to note that despite scoring higher than RBC Direct Investing on various Surviscor rankings, these top picks did not include Credential Direct (who placed 4th on the service level assessment) and underscores the point that measuring and recommending discount brokerages is always a moving target.

A brokerage that does well or poorly on a ranking or rating in one period may do worse or better on a relative basis when measured at another time frame. Further, even rankings that might measure similar components (such as customer service)will do so in different ways and thus yield different results. In fact, this was the focus of an article published in 2013 that still holds true today: when looking at a rating, ranking or recommendation for a brokerage it is important to understand how and what’s being measured to get a clear picture of what the ranking means. For those shopping around for a brokerage account, the lesson appears to increasingly point to knowing what you want and need before making any decisions on a provider.

Discount Brokerage Tweets of the Week

This week technology strikes again as brokerages big and small work their way through some digital hiccups. Mentioned this week were BMO InvestorLine, Questrade, RBC Direct Investing, Scotia iTrade, TD Direct Investing & Virtual Brokers.

From the Forums

A DRIP of this, a dash of that

The power of compounding is an essential ingredient for the long term dividend investor. In this post from RedFlagDeals’ Investing thread, one user was curious how to get up and going with setting up a DRIP at RBC Direct Investing.

Adjust Cause

Tax time is here and with it come the flood of questions from investors trying to make heads and tails of the proper method of tracking their buys and sells. In this post on reddit’s personal finance Canada section, one user has a question about the adjusted cost base calculation for shares purchased in US dollars.

Into the Close

That’s a wrap for this week’s roundup. For the movie buffs, this is the big screen equivalent of the super bowl as some of hollywood’s best and brightest will be walking down the red carpet for the Oscars. Of course, in 2016 in addition to the glitz and glamour, there’ll also be many entertaining (and sometimes NSFW) tweets to go along with it all. Here’s a highlight (or lowlight) reel heading into the big show. Have a great weekend!

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Discount Brokerage Weekly Roundup – February 19, 2016

Having had such a terrible start to the trading year, this past week offered a reprieve from the bad news. Of course the recent stock market performance has many skeptics shouting from the rooftops but, as it always is, it will be the market that has the last word.

For Canadian discount brokerages, the market they need to be paying attention to is DIY investors. Specifically listening to what they’re asking for and finding a way to deliver it. While many brokerages are looking for ways to innovate, it’s clear that what investors want will ultimately drive popularity and this past week we saw some interesting developments take shape.

In this week’s roundup we take a look at the latest promotional offer from an online brokerage getting creative with ETFs. Next we take a look at a recent review and ranking of online brokerage service and why Canadian online brokerages received a failing grade. As usual, we’ll take a look at what DIY investors were chatting about online and showcase upcoming investor education events.

Canadian ETFs go commission-free at National Bank Direct Brokerage

ETFs continue to make headlines and waves with retail investors and several Canadian online brokerages are looking to leverage this attention.

National Bank Direct Brokerage has once again opened up commission-free ETF trading, making them, at least until the end of June, the fifth Canadian online brokerage to offer up some form of commission-free ETF offering. The offer is open to both new and existing clients and no promotional code is required to take advantage of the commission-free ETF trading program however there are some important conditions.

One of the important distinctions between National Bank Direct Brokerage’s offer and that of the other brokerages is that NBDB’s promotion is limited to Canadian ETFs only. Given the rise in popularity of ETFs, the list of Canadian ETFs numbers somewhere close to 510 (as of December 2015), which technically speaking, would be the highest number of completely commission-free ETFs (i.e. buying and selling are commission-free) being offered by any Canadian brokerage (see table below). So, even though investors may be missing out on trading some of the approximately 1600 US ETFs commission-free, there’s definitely lots for investors to choose from. With the Canadian dollar also being where it is relative to the US dollar, not having to worry about the currency factor is also another bonus of having access to such a wide range of commission-free ETFS, a few of which are US currency hedged.

Online Brokerage commission-free ETF buying only commission-free ETF buying AND selling # of fully commission-free ETFs Notes
National Bank Direct Brokerage No Yes* 511** *Canadian ETFs only; minimum purchase 100 units;
**estimated as of Feb. 2016
Qtrade Investor No Yes 60
Questrade Yes No n/a
Scotia iTRADE No Yes 50
Virtual Brokers Yes Yes 150

Another important detail for investors considering this offer to take note of is that there is a minimum quantity of 100 units to be purchased in order for this offer to qualify as commission-free. Thus, the offer may be less appealing for investors who fine tune and rebalance their portfolio with small (or odd lot) quantities of purchases and sales.

Finally, the list of ETFs eligible for this promotion is the one published by the Canadian ETF Association found here. The most recent list (at the time of publishing this piece) was from December 2015 however it appears that the list is generally updated monthly (for the previous month’s total) around the middle of each month.

For Canadian DIY investors, having another online brokerage offer up commission-free ETFs is certainly a big plus. If there is a limitation to this offer, however, it is that it is only offered up for a short amount of time.

This is not the first time NBDB has run a promotion offering commission-free ETFs nor are they the only Canadian online brokerage to offer the same kind of promotion (CIBC Investor’s Edge also ran a similar promo last year). Given how fiercely competitive the online brokerage space is, and factoring in the rise in popularity of robo-advisors, if this offer proves to have traction with DIY investors, it seems fair to assume that this won’t be the last time we see National Bank Direct Brokerage (or one of their competitors) roll out an ETF-based program such as this.

Service Shuffle

At a time when client service is starting to become a bigger focus at Canada’s financial services firms, it seems that providing speedy resolution via email is out of focus at Canadian discount brokerages according to the latest assessment by financial services firm Surviscor. Ironically, while email has been the de facto method to communicate online since the internet turned mainstream, today’s investors have so much access to so many digital touch points that it has become a challenge for brokerages, big and small, to keep pace with where there clients are. As a result, the notion of what constitutes ‘service’ has become a much more fluid concept for investors, rankings agencies and brokerages to agree on.

Earlier this month Surviscor announced the results of their latest Service Level Index (SLI) ranking, formerly known as the Customer Email Responsiveness program. This analysis program measures the speed with which different online brokerages respond to online requests for support (via ‘mystery shop’ requests) and uses that as a measure of how strong (or weak) a firm’s service response levels are.

To help provide additional context, Surviscor also applies a tiered rating system according to how quickly a response is received from a brokerage. The rating system ranges from Platinum, which is awarded to firms with a response time of under 2 hours to Bronze which is awarded to those with response times of 8 to 12 hours.

In Surviscor’s latest assessment, which took place over the full year (2015), Qtrade Investor earned the best “Service Level Index” score whereas Desjardins Online Brokerage had the best response time of the brokerages listed. Both firms were close in score, separated only by 2 percentage points however Qtrade Investor scored highest with 88%.

Unfortunately, there were no online brokerages that achieved either a ‘platinum’ or ‘gold’ standard ranking this year meaning that none of the firms assessed had a consistent response time of faster than five hours via email.

What was particularly interesting, however, was just how poorly most brokerages ranked on this assessment. The average ranking for the group worked out to be a meagre 45% with 9 out of the 14 brokerages studied falling beneath that average, with RBC Direct Investing earning a grade of 10%.

In short, according to the Surviscor assessment, “2015 was not a banner year for self-direct brokerage firms….” It seems that according to the numbers shown above, that might be an understatement.

Of course with most of the rankings, ratings and reviews of Canadian online brokerages, these numbers don’t tell the whole story. Specifically, the method used to gauge these service levels may not be the only nor the best way to reach an online brokerage representative for support.

For example, Questrade, who ranked 13th (out of 14) on Surviscor’s SLI assessment, has both live chat support during business hours and also has a Twitter handle which is well monitored (as shown on numerous occasions in our weekly roundups). They also have their own forum on which individuals can submit questions and support requests and they are the only online brokerage to be actively responding and covering popular investor forums, including Reddit.

No other Canadian brokerage, including firms that ranked above Questrade assessment have so far shown the same kind of breadth of coverage.

Another example of alternative support channels can be seen with TD Direct Investing. Unlike most of their bank-owned brokerage peers, TD Direct Investing has dedicated coverage on its support forum TD Helps, it also has its own Twitter feed (although this is a recent development) and both of these appear to be relatively quick methods to get resolution or a proper response to an inquiry, as shown just this past week in the following Twitter interaction:

Recent Twitter interaction between TD Direct Invest and online user.

Interestingly the parent bank of TD Direct Investing placed second in Surviscor’s assessment of the banking services levels showing that the customer service experience in one channel (i.e. banking) might create high expectations for other areas that the bank may be involved with, making it all the more important for bank-owned brokerages to create a consistent brand experience.

The take home message for DIY investors is simply this: that with any ranking or rating it is important to know what is being measured.

In the case of “service” it is even more important to be clear on exactly what that term means since different interpretations of what comprises “service” are (quite evidently) possible, especially in a world where online investors turn to multiple online sources for support.

It would be fair to say that based on Surviscor’s latest ranking of service levels, overall email response times could stand to improve at most Canadian brokerages.

Unfortunately for consumers, with so many brokerages ranking so poorly, it seems that email-related service experience would not be something DIY investors could really expect a strong positive experience with. That said, for those brokerages that have done well, their commitment to providing quick turnaround times via email stands out even more this year and may continue to be an investment that pays off with existing and prospective clients.

Discount Brokerage Tweets of the Week

This week there was a good cross section of responses from DIY investors on Twitter. Mentioned this week were Questrade, RBC Direct Investing, Scotia iTRADE and TD Direct Investing, Virtual Brokers. Interestingly, the Twitter push from CIBC Investor’s Edge seen last week was surprisingly silent.

Event Horizon

The days are getting longer, and it’s an illuminating week ahead for discount brokerage-sponsored investor education events. Here are some upcoming sessions that may be of interest to options enthusiasts and yield hounds. Short selling, trading strategies, and a market outlook round out this week’s selection.

February 20

TD Direct Investing – Market Outlook

February 23

TD Direct Investing – Introduction to Fixed Income

Scotia iTRADE – Strategies for Bear Markets – What Goes Up When the Market Goes Down with Pro Market Advisors

February 25

TD Direct Investing – Options Fundamentals

NBDB – Short Selling – [Fr]

From the Forums

Too late to say sorry?

Saying good-bye to a brokerage is a common occurrence for many DIY investors. Regardless of the reason, sometimes the exit is not nearly as seamless as investors like. In this post on Reddit, one Questrade user submitted their frustration with the process. Interestingly (especially given the story above) Questrade replied. Worth a read for those considering a switch.

Next stop…the world

Which brokerages will let DIY investors trade internationally? It’s a question that more and more investors are asking yet surprisingly fewer brokerages are answering the call for. In this post, also from Reddit, one user was curious about online brokerages that offered international trading. Of course there were also some alternatives provided which were interesting approaches to international exposure.

Into the Close

Even though the trading week was short, it seems that markets favoured the long trade. But, all may not be as it seems as the bears still have quite a bit of support heading into next week. And, don’t forget, bears are resilient bunch. This story of the ‘water bear’ (tardigrade) coming back to life after surviving being frozen for 30 years might offer some food for thought – especially to all of those in parts of Canada that feel more like Antarctica and of course, those holding onto losing positions in their portfolio. Have a great weekend, keep warm but stay frosty into the week ahead!

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Discount Brokerage Weekly Roundup – February 12, 2016

This week there was some serious talk about gravity. From the astrophysicists cheering the official confirmation of Einstein’s predicted gravitational waves to the basketball fans in ‘the six’ hoping to observe the NBA’s best and brightest defy gravity at the upcoming All-Star game, this has been an exciting week. Unfortunately for most investors, watching the markets succumb to the pull of gravity has been a tough lesson in the physics of how markets react to uncertainty. For Canadian discount brokerages, there also appear to be distant forces at work which could cause commission prices to feel the gravitational pull on pricing.

While the news around the Canadian discount brokerage industry this past week did not prove or disprove any of Einstein’s theories, there appear to be interesting forces at work for the discount brokerage industry on the horizon. In this edition of the roundup, we take a look at the growing trend of commission-free trading and how it might be poised to take the world by storm. Next, we take a look what DIY investors were talking about both on Twitter and in the investor forums. Finally, we close out the roundup with a look at the upcoming investor education events.

From Zero to Hero

Somewhat akin to the running of the 4-minute mile or the existence of ‘gravitational waves’ the idea that online discount brokerages could offer “zero commission” stock trading seemed impossible until somebody went ahead and showed it could be done.

With firms like Robinhood, in the US, not only has commission-free trading gone from unthinkable to reality, much like the 4-minute mile, there are now multiple firms offering up zero commission trading and potentially many more looking at the model with some notion that they too can do the same.

Earlier this month, a piece in the Investors Chronicle, profiled the rise of the ‘uber discount broker’ in Europe, with the firm iDealing becoming the first online brokerage in Europe to offer commission-free trading as of December 2015. While limited in scope to a handful of smaller markets, it looks like zero commission trading has officially spread to and landed in Europe.

Interestingly, even though ‘commission-free trading’ is being met with mixed reactions in the US, it seems that Europe could be shaping up to be a bit of a battleground for commission-free trading.

We recently noted a hiring post on Robinhood’s career website signaling they too are eagerly looking to bring their commission-free trading model into Europe and perhaps the UK, which would put them in direct competition with iDealing. While there appears to be a number of regulatory challenges for both iDealing and Robinhood to overcome before being cleared to launch in the UK, it seems like a matter of time before either one or both are cleared to enter and massively disrupt the DIY investor market in Europe.

screenshot of Robinhood job posting

So what does all of this mean for Canadian discount brokerages?

One of the common threads amongst these new “uber discount brokerages” is the use of technology to drive down the operational costs of being a brokerage. They are often small in size and agile in the use of technology to do the heavy lifting. Interestingly, these firms are increasingly being viewed as tech or ‘fintech’ companies first and financial services companies second. In fact, looking at the continued success of Interactive Brokers and the extent to which technology has helped keep operational costs low, there is clearly a case to be made for focusing on IT development.

For the larger bank-owned online brokerages, this poses a significant challenge as they not only have to deploy a competitive trading experience, but they also have to ensure they live up to client expectations of a seamless experience between the banking and the investing touchpoints. A failure in one element of the business is enough to send many Canadians looking to a provider who can get these pieces to work.

With many of Canada’s largest discount brokerages still struggling to create user friendly, intuitive and convenient online experiences, it would be a significant disruption to the Canadian online brokerage landscape should a firm, such as Robinhood, decide to launch within Canada.

Yes, there would be barriers to overcome and trust to be built. What firms like Wealthsimple and other robo-advisors, as well as the relatively young Virtual Brokers have shown is that sometimes it doesn’t take that much time for a lower cost alternative to get noticed.

Another reason for the disruptive nature of zero-commission trading is that not only would ‘commission-free trading’ brokerages have a head start on operating within a no-commission framework, but they are also able to leverage their technological agility and talent pool to have a significant “technology edge” over their counterparts.

While it seems inconceivable that yet another discount brokerage could enter and succeed in the already crowded Canadian DIY investor market, the fact that the wave of zero-commission trading is already starting to spread globally means that it is likely a matter of time before the idea takes root here in Canada. And, just like the four-minute mile barrier being broken, it is now possible for investors and providers alike to envision a world in which zero-commission trading is possible.

Event Horizon

Love is in the air, and it’s an enticing week ahead for discount brokerage-sponsored investor education events. Here are some upcoming sessions that may be of interest to options enthusiasts, those who are interested in trading strategies and new to investing. ETFs, technical analysis and risk management round out this week’s selection.

February 16

NBDB – Introduction to Call Options – [Fr]

TD Direct Investing – Understanding Margin & Short Selling

RBC Direct Investing – The ETF Selection Process: Navigating the ETF Landscape – RBC Global Asset Management

Scotia iTRADE – Building a Better Portfolio Using ETFs: How to Build a Low-Cost and Efficient Portfolio using ETFs with Horizons ETFs

TD Direct Investing – Introduction to Canadian ETFs and ETF Options

NBDB – Tools and Technical Analysis with Michel Carignan – [Fr]

February 17

TD Direct Investing – Options as an Income Strategy

NBDB – Stop Orders: A Winning Solution Worth Knowing – [Fr]

February 18

TD Direct Investing – Technical Analysis – Candlestick Charting

NBDB – Introduction to Put Options – [Fr]

RBC Direct Investing – The ETF Selection Process: Navigating the ETF Landscape – RBC Global Asset Management

Discount Brokerage Tweets of the Week

There were cheers and jeers this week on Twitter. On a positive note, it looks like changes to user interfaces are paying off at a couple of brokerages while outages during trading hours took their toll on others. Mentioned this week were BMO InvestorLine, CIBC Investor's Edge, Credential Direct, Questrade, Scotia iTrade and TD Direct Investing.

From the Forums

Tailored Switch

In this post from the Personal Finance Canada thread on reddit, one user requested the community’s input on transferring from Tangerine to Questrade and whether or not this was the ‘smart move’ to make. Worth a read for those interested in the passive investing/CCP strategies.

Seeking Clari-fee-cation

In this post from the RedFlagDeals.com investing forum, one user has a question about stepping into the world of investing within a TFSA at Questrade. There’s some good information for those considering Questrade and the explanation of how ECN fees are incurred

Into the Close

That’s a wrap on this lighter-than-usual roundup. As a reminder to all the traders out there, the Canadian stock markets will be closed on Monday in observance of Family Day in Ontario. Markets will reopen for trading again on Tuesday. In addition to Family Day, it’s also Valentine’s Day and the NBA All-Star game this weekend so whatever your reason to celebrate, you’ve got a great setup to make this weekend a slam dunk!

 

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Discount Brokerage Weekly Roundup – February 5, 2016

It seems like Fox Mulder and Goldman Sachs share at least one more thing in common: they both want to believe. When the poster child for capitalism questions out loud whether or not capitalism actually is working as it should, there is definitely something paranormal happening. Canadian and US discount brokerages alike also want to believe that the recent downturn in stocks won’t spook investors.

In this week’s roundup we take a look at two sides of the race for dominance in online trading. Starting first with the most recent discount brokerage deals and promotions to emerge in the race to the RSP contribution deadline. From there, we take a look at the recent performance of the US online brokerages to gauge whether investors are trading more or less as a result of the recent market volatility. Next we’ll review the upcoming investor education events and then take a look at what DIY investors were talking about on Twitter and in the investor forums.

New Month, New Deals

A big story at Canadian discount brokerages this year continues to be the fierce competition to provide incentives and promotions to DIY investors.

In the initial week of February, Virtual Brokers stepped into an already crowded deals and promotions arena bringing the number of advertised promotions to 18 with an offer that pitted it clearly against Questrade’s recent success with the Apple watch (i.e. Apple store gift card) promo.

Although Virtual Brokers’ promotion is not exactly the same, it has many popular elements as their cross-town rival.

First, it has a tiered deposit structure so that the more a client deposits, the greater the reward. In this case, the reward is commission-free trades ranging from 25 (minimum deposit required: $15,000) through to 200 (minimum deposit required: $250,000).

Under their new “classic” commission pricing structure of $9.99 per trade (flat) this equates roughly to just under $250 to and $1998 in value (depending on the deposit).

In addition to the tiered offer, Virtual Brokers has also paired the tiered offer with an entry to a contest to win a $500 Apple gift card (which can be used towards an Apple watch for example). Previously, Questrade was the only Canadian discount brokerage leveraging the Apple watch as part of its promotional mix.

What is interesting about Virtual Brokers’ latest promotion is that it sets the deposit bar far higher than Questrade does in order to qualify for a modest incentive (VB’s deal requires $15,000 minimum whereas Questrade has 6 offers requiring $5,000 or less). That means the barrier to qualify for a promotion is much higher than with Virtual Brokers than with Questrade.

Another interesting observation is that with Virtual Brokers now in the deals arena there are only 4 online brokerages without some kind of publicized deal for DIY investors: CIBC Investor’s Edge, Interactive Brokers, Qtrade Investor and RBC Direct Investing.

Distribution of current discount brokerage deals & promotions (as of February 5, 2016)

That said, Interactive Brokers does offer a referral bonus (that benefits the referrer not so much the referee) and Qtrade Investor is running an RSP contest, however unlike in previous years, CIBC Investor’s Edge and RBC Direct Investing have yet to step forward with any major offers.

As the month progresses, competition should continue to heat up. As most of these offers show, however, many of the deadlines for these promotions fall after the RSP contribution deadline of February 29th which means that while there are some limited-time offers, there’s still plenty of selection for those that are looking to see what else pops up.

A Volatile Combination

Volatility may bring opportunity, but many DIY investors in the US pulled back on their trading in the most recent quarter. With the exception of one brokerage, most of the publicly traded US online brokerages saw less activity in the face of global equity volatility and crude oil in freefall.

One of the key indicators of that trading activity, known as “daily average revenue trades” (DARTs), saw quarter over quarter (QoQ) and year over year (YoY) declines across the board. DARTs specifically measure the total number of trades over trading days in a given period.

According to recent earnings releases from key players in the DIY brokerage space, including TD Ameritrade, Charles Schwab, and E*trade, retail traders were marginally less involved in recent swings. Out of all the discount brokerages researched, E*Trade showed the worst performance DART wise (displayed below) and on the new accounts front. New accounts for E*Trade tumbled 34% YoY, the firm is leading in alternative measures of client engagement however.

A key trend in two of the biggest discount brokerages was the client utilization of mobile apps for trading.

E*Trade indicated 14% of their 2015 DART volume was done on a mobile device. Similarly, TD Ameritrade set an internal record of 18% DART volume from mobile. Mobile trading will be a key variable for all online brokers going forward, as it represents a new age of engagement and functionality.

Ideally, the optimal combination for an online brokerage would be increasing DART volume while seeing increasing client account equity. This would indicate clients are engaged with the firm’s services and keen on putting capital to work. Fortunately, this was the case for Interactive Brokers, where customer equity was up 19% YoY with 4% DART growth vs 2014.

Interactive Brokers was also the clear winner new assets wise, while E*trade, TD Ameritrade and Charles Schwab found it harder to grow assets. Interactive Brokers Group stood out as their clients embraced their cutting edge technology and ramped up their activity (and equity) in the face of volatility. Of course, Interactive Brokers is certainly smaller than their peers so percentage growth can mask the difference that scale and size have on the ability to show positive growth.

Nonetheless, the trading habits at these particular firms show that the active traders are drawn to the volatility whereas many of the less or moderately active investors tend to step back and let the dust settle. For many DIY investors currently watching the Canadian markets, as well as several Canadian online brokerages there seems to be a growing hope that the dust settles sooner rather than later.

Event Horizon

What better way to beat the cold this month than to huddle up for an investor education seminar or webinar. Coming up this week are sessions on Technical Analysis, Registered Accounts, ETFs, Options and avoiding common trader pitfalls – and that’s all before Wednesday!

February 9th

NBDB – Introduction to Technical Analysis – Oscillators – [Fr]

TD Direct Investing – Building Wealth Through Registered Accounts

Scotia iTRADE – Top Mistakes Made by Investors with Pro Market Advisors

Desjardins Online Brokerage (Disnat) – Meet the 18-30 Broker@ge Team at 360d

February 10th

TD Direct Investing – Building Wealth Through Registered Accounts

Desjardins Online Brokerage (Disnat) – Discover the Benefits of the TFSA

NBDB – Equities and ETFs – [Fr]

RBC Direct Investing – The ETF Selection Process: Navigating the ETF Landscape – RBC Global Asset Management

February 11th

Scotia iTRADE – Options Trading: Myths versus Reality with Montreal Exchange

TD Direct Investing – Advanced Options

Discount Brokerage Tweets of the Week

DIY investors on Twitter paused to take a breath after a wild start to this year’s trading activity. Mentioned this week are CIBC Investor’s Edge, Credential Direct, Questrade, Scotia iTRADE and TD Direct Investing.

From the Forums

Asset A Location?

One of Canada’s largest online brokerages, TD Direct Investing, was the focus of this post on the Reddit personal finance Canada section. In particular, one user was curious to know why there was so much ‘in person’ activity required for an online investment.

Year Right

In this post from Canadian Money Forum, Interactive Brokers’ RSP contribution feature was a cause for confusion because it required individuals to select the tax year for the contribution to apply to. Read on to find out more about how this issue was finally resolved.

Into the Close

That does if for this edition of the roundup. Whether you’re gearing up for the “big game” this weekend or simply looking to take advantage of the ‘bad break’ in the markets – have a super weekend! For all the readers in BC, happy Family Day long weekend!

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Discount Brokerage Weekly Roundup – January 29, 2016

If there was one comeback greater than the DeLorean this past week, it had to be in the stock markets. Ok, maybe the comeback wasn’t as great, but at least investors can finally breathe a sigh of relief. The latest rally (or dead cat bounce) left most markets in the green for the week – a rarity so far this year. The markets weren’t alone in being in the giving spirit, however. Canadian discount brokerages are gearing up for their busiest time of year and it looks like they’ll be pulling out all the stops to win the hearts, minds and portfolios of DIY investors.

This week, we take a look at two moves by one of Canada’s most popular bank-owned online brokerages and why investors and other online brokerages will be paying attention. Next, we take a look at another independent online brokerage who is banking on technology being the big disruptor to the traditional online brokerage model. From there we’ll take a look at what DIY investors were talking about on Twitter and round out with what was on Canadian investors’ minds in the investor forums.

TD Direct Investing Steps Up

In addition to markets ending the week on an uptick, DIY investors got another reason to smile heading into the weekend. This past week one of the largest online brokerages in Canada, TD Direct Investing, launched a commission-free trade promotion that is sure to get the attention of investors and other brokerages alike.

The deal itself is one that TD Direct Investing has launched in the past. It is a tiered offer where individuals opening a new account and depositing between $25,000 and $100,000 or more can receive between 50 and 200 commission-free trades. In addition to the free trades, TD Direct Investing is also bundling in 90 days free access to their advanced trader dashboard. More details are available in our deals & promotions section here.

With the introduction of TD Direct Investing into the mix, the total active promotions from Canadian discount brokerages now stands at 17, with 7 of those coming this past month alone. Despite TD’s size and popularity, however, their latest promotion is going to have an uphill battle to stand out from the crowd.

Scotia iTrade’s current promotion, for example, has similar deposit tiers, but offer more commission-free trades at those levels and the trades are also available for use for 90 days as opposed to TD’s 60 days. In addition, there’s the fact that by being the biggest player in the market, other brokerages big and small are likely to step up the offer ante, at least throughout February and possibly into March.

Knowing this, TD Direct Investing isn’t relying solely on the incentive of a promotional offer to appeal to DIY investors – especially those who may not have a minimum deposit large enough to qualify for free trades.

In addition to their latest promotional offer, TD Direct Investing is also updating their fee schedule as of March 1st. Most notably, TD Direct Investing will now count the total account size of individuals within the same household against the minimum funding criteria required to determine account management fees. In other words, if individuals within the same household are clients of TD Direct Investing, the total of the value of their accounts can be used to waive the quarterly administration fee if that total exceeds $15,000.

As Canadian online brokerages continuously try to evolve in the sub $10 per trade world, they are becoming more and more creative. For their part, TD Direct Investing is clearly stepping up their game across the board. From incentives, to administration fees, platforms and educational events it seems like 2016 will be a year that other brokerages are going to have to work much harder and smarter to get take the spotlight away from TD.

Mass App-eal

If there’s one thing that individual traders like to do, it’s to look over at other traders to see what they’re up to or to share with anyone who’ll listen the cheers or jeers about a trading idea. This past week, Questrade gave its clients one more avenue to do that by offering up an integration with popular stock market community Profit.ly.

Trading communities are great places for DIY investors to compare notes and to break the loneliness of DIY investing. Unfortunately for most Canadian DIY investors, there aren’t a whole lot of trading community interfaces built into the trading platforms directly. Usually places like Twitter, StockTwits, or the myriad of investor forums are places where traders go interact with other online traders. Occasionally there are even private chat rooms and trader hangouts that individuals can pay for to shadow or follow along with other traders.

The latest integration that Questrade has provided to its clients by enabling the Profit.Ly in the app centre means that Questrade’s platform can now directly populate the Profit.Ly stream of user generated trading content with a Questrade clients trading activity (or at least the activity a user wishes to share).

While having the Profit.Ly bolt-on solution is great, what is even more intriguing is that, unlike most other Canadian online brokerages, Questrade offers DIY investors the ability to interface directly with Questrade’s trading platform via an API. In addition to being able to connect directly to the API themselves, DIY investors can also use 3rd party apps to interact with Questrade’s platform opening up a world of possible extra functionality onto Questrade’s already robust trading platform.

As mentioned earlier, Canadian discount brokerages are having to get very creative in order to compete. Questrade, however, is taking this creativity to a whole other level by opening up their trading platform to 3rd party developers and apps.

In a landscape where being cutting edge is becoming harder and harder to do, Questrade’s investment in developing its trading platform is starting to pay off because of this ability to partner with 3rd party developers. Features such as trading journals, access to advanced charting integration, stock screeners and now trading communities all from within the trading platform mean that the tools and user experience available to DIY investors is hard to compete with – at least for those who are willing to pay for the extra bells and whistles.

As time goes by and these apps gain in popularity and sophistication, the Questrade partner centre will be a feature that will definitely distinguish this online brokerage from almost all of the other Canadian brokerages. While Questrade may have built their brand around being a low-cost brokerage, their next chapter is definitely being crafted with creativity in mind.

Discount Brokerage Tweets of the Week

This week it looks like frustrations got the better of most of the DIY investors tweeting to Canadian discount brokerages. Mentioned this week were Credential Direct, Questrade, Scotia iTRADE, TD Direct Investing and Virtual Brokers.

From the Forums

Unrefreshing Experience

Up to date information is key to making a good trading decision. In this post from RedFlagDeals investing thread, however, one RBC Direct Investing user was frustrated with the delay in quotes coming their way. Find out what other users had to say about the delayed market quotes.

Poll Position

This post, also from RedFlagDeals, took a poll of users on ‘which online brokerage is best for ETFs?’ While it is not entirely surprising as to who the community of users selected as a standout (by a large margin) but it was actually more interesting to see who didn’t get much endorsement. Of course, take the results with a grain of salt because of the low number of participants.

Into the Close

That does it for this week’s roundup. For those that have had their share of bumps and bruises in the markets, the weekend is a welcome reprieve. Hockey fans will no doubt also be tuning in to watch the games best, brightest and maybe even the least likely of All-stars take the ice. Of course, all eyes will be on John Scott and for those who’ve read his journey to get there, it might be fair to say he’s a Great Scott.

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Discount Brokerage Weekly Roundup – January 22, 2016

From national squirrel day to discovering a whole other planet to the end of week bounce in the markets, there’s been no shortage of interesting events this week. Of course, this strange string of events may have something to do with the X-files officially returning to TV this upcoming weekend. Or so some might want to believe.

While everything from squirrels to celestial events might be used to explain the wild swings in the markets, it’s no coincidence that heading into RSP season banks & discount brokerages alike are ramping up their efforts to win over DIY investors.

In this week’s roundup we take a look at the recent moves by two brokerages to win over investors with chances to win big money. Next we take a look at highlights from a few news stories that emerged this week – from brokerages winning awards for client service to one brokerage’s attempt at a celebrity endorsement Canadian style to one bank’s potential disruption in the wealth management space. As usual we’ve also got a great selection of investor education events and reactions from DIY investors on Twitter and in forums on our menu. Hope you’re hungry!

Winning at the Ballot

As commission pricing among most of Canada’s discount brokerages is now roughly around the same $10 per trade level, brokerages are working hard to make themselves standout from one another. We’ve already seen that deals and promotional offers are a popular strategy among Canadian brokerages with 16 deals currently being advertised. Another category of promotional offer that brokerages appear to be increasingly turning to, however, is the tried-and-true “contest”.

This past week both Qtrade Investor and Scotia iTrade got into the promotional offer mix by launching two contests for DIY investors.

Qtrade Investor’s latest promotion is definitely geared to catch the attention of investors as they are out shopping during the “RRSP” season. Specifically their “love your RSP” contest offers up two grand prizes of $5,000 (to new clients and existing clients). In order to qualify, new or existing clients have to contribute at least $2,000 to their Qtrade RSP account.

Scotia iTrade, on the other hand, is taking a targeted approach to Toronto-based (or those brave enough to visit Toronto from January through March) clientele. In a specific bid to boost traffic through their investor centre, the Scotia iTrade contest is offering up a top prize of $10,000 and one of five prizes of $1,000 to individuals who either attend a seminar (in person); attend a 20 minute session with a relationship manager; open a new account or fund an existing iTrade account all exclusively at the investor centre.

In addition to these brokerages, Questrade is still advertising a pair of contests offering prizes of $5,000 or $1,000 to generate more interest in their managed wealth business line and RBC Direct Investing recently concluded their $1,000 contest for participating in their community feature.

As online brokerages are forced to come up with creative ways to connect with new and existing clients, contests offer a way to generate interest among the DIY investor community. Unlike many other contests, where simply submitting your name is enough for entry, these latest contests from Qtrade Investor and Scotia iTrade can require individuals make a deposit in order to qualify (or to enhance their odds of winning).

Awareness alone isn’t the only value discount brokerages derive from the contest strategy, however. These contests also help to discount brokerages to establish a way of directly contacting new potential clients – through some form of direct marketing effort. As more and more brokerages ramp up their advertising and marketing efforts through the busy RSP season, getting new clients is something they’re not leaving up to chance.

Sharing the Winners Circle

Earlier this week, the results from Dalbar Canada’s 2015Direct Brokerage Service Award were announced.

HSBC InvestDirect and RBC Direct Investing both landed in the winner’s circle yet again and were recognized by Dalbar for their respective performance on a number of client service metrics.

As mentioned in a previous piece on the Dalbar award, this is one of the only major discount brokerage assessments/rankings to take into account the quality of client service. While what defines a “quality” client service team or interaction is certainly up for debate, according to Dalbar’s methodology one of the key elements to receiving this recognition is the completeness of the answer and anticipation of other needs the client may have.

For many DIY investors, the interaction with client service may be minimal and thus not a driver in the decision to go with one brokerage over another. To those for whom service does matter, however, the Dalbar awards offer at least some idea of the service experience without actually having to try out a brokerage directly. Unfortunately for DIY investors, there were no additional details about the rest of the field that were disclosed and as such, the Dalbar award is of limited value when trying to decide on a brokerage’s client service relative to other brokerages.

Hammering Home the Message

If there’s one investment that’s got most of the financial community and media fixated it’s real estate. In an interesting twist to capitalize on the fervor, CIBC Investor’s Edge has recruited home reno personality, real estate investor and author Scott McGillivray to put together a series of 30ish second video clips on DIY investing.

While it is yet another in a series of small changes that CIBC Investor’s Edge has made over the last year, this move in the direction of getting the star factor will definitely get people to pay more attention than some of the other imagery and video being produced by other brokerages. Though it’s not quite the same caliber as TD Ameritrade teaming up with Matt Damon as spokesperson, it is stepping up the game for getting the attention of DIY investors in distinctively Canadian fashion. And as Justin Trudeau has shown, good hair can certainly go places.

Robo Roll Out

This past week offered up another big announcement from the wealth management space. BMO officially rolled out its robo-advisor “SmartFolio” for full release.

As with most products rolled out by a major financial institution, the planning and implementation of the robo-advisory has taken quite a bit of time and effort. Still, even though other upstart services have had a considerable head start, it’s a big deal when a major player such as BMO decides to play in the same sandbox.

Given how closely Canada’s big five banks mirror one another, it should be interesting to watch the response (if any) from the other players. On the one hand, when RBC Direct Investing lowered their standard commission pricing to $9.95 in 2014, almost all of the other major bank-owned brokerages responded within a few months by doing the same. Conversely, when BMO InvestorLine launched the hybrid DIY-advice product called AdviceDirect in 2012, no other large or small brokerage put forward a comparable product.

Roboadvisors are clearly reaping rewards as shown by the monolithic Charles Schwab in the US. Whether or not the same results can be expected in Canada, however, is debatable.

Despite the fierce competition, there are still 15 Canadian online brokerages battling for market share – with some clearly battling harder for new business than others. Whether the wealth management space in Canada is big enough to withstand yet another product remains to be seen. For BMO, however, the spotlight on the robo-advisor space is clearly on them, which is not something that happened with the adviceDirect rollout and yet another reason the other big banks will have to seriously consider the robo-advisor approach as part of their offering.

Event Horizon

Winter’s slowly winding down, and it’s an exciting week ahead for discount brokerage-sponsored investor education events. Here are some upcoming sessions that may be of interest to options and technical analysis enthusiasts. ETFs, registered accounts, and an international resource investment conference round out this week’s selection.

January 23

TD Direct Investing – Introduction to Technical Analysis

January 24

Cambridge House International Vancouver Resource Investment Conference (VRIC) – 2016

January 25

Cambridge House International Vancouver Resource Investment Conference (VRIC) – 2016

TD Direct Investing – Stock Talk

January 26

TD Direct Investing – Alternatives to Mutual Funds: Learn What Else Is Out There

January 27

TD Direct Investing – Introduction to Technical Analysis

RBC Direct Investing – Getting Started with ETFs – iShares by Blackrock

RBC Direct Investing – Getting Started with ETFs – iShares by Blackrock

RBC Direct Investing – Getting Started with ETFs – iShares by Blackrock

Scotia iTRADE – Options Strategies for RRSP & TFSA with Montreal Exchange

Discount Brokerage Tweets of the Week

This week there was definitely more chatter about brokerages on Twitter. From mishaps and hiccups with accounts and trading platforms, brokerages big and small were in the spotlight for tech issues demonstrating that size alone will prevent outages during the trading day.

From the Forums

Reaction to Robo-Advisor Rollout

Given the attention that robo-advisors have garnered from the investor community, the recent move by BMO to widely roll out their smartfolio robo-advisor service has got people talking. Here are two posts – the first from reddit’s personal finance Canada section with some interesting perspectives on rates and value and a second post at Financial wisdom forum with a view from more seasoned investors.

Banking on Change

Making the switch between brokerages is something many DIY investors contemplate. But, is the grass really greener on the other side of the fence? In this post from redflagdeals.com, one user’s question touched off an interesting comparison between TD Direct Investing and RBC Direct Investing.

Into the Close

That’s a wrap on what has been an incredibly busy week. For those suffering through the wrath of Old Man Winter, this may be the best weekend yet to start training hard for the TV marathon. Shovel responsibly!

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Discount Brokerage Weekly Roundup – January 15, 2016

Sooo this week happened. For the bulls it was definitely a rough week all around but for the bears it has been a fantastic 2016. Unlike the question people were asking about the powerball lottery or real estate prices in Vancouver and Toronto (which was how high can this thing go?), Canadian DIY investors are looking at the loonie and oil prices and wondering how low can these possibly go?

Canadian discount brokerages are now also a part of each of these two different conversations. On the one hand, there are deals and promotions that have started to heat up again and we find ourselves wondering how high they’ll go this year to win new clients. Interestingly, there was also an industry shaking headline put out by one discount brokerage that had us (and other DIY investors) wondering how low can commission prices really go?

In this edition of the roundup we cover the latest commission price drop that is bound to make waves through the year. Next we take a look at the two latest deals to show up in the growing deals and promotions race. From there we’ll take a look at the discount brokerage tweets from the past week and preview the investor education opportunities coming up in the next week. Finally we close out with a look at what investors were chatting about in the forums.

Virtual Brokers First Canadian Discount Brokerage to Offer Commission Free Trading

This past week Virtual Brokers boldly went where no Canadian online brokerage has gone by announcing completely commission-free trading on equities. You read that right, there is now a Canadian discount brokerage that is offering commission-free trading.

It seems like unfortunate timing that what should have been one of the biggest news events in the DIY investing space since the commission drop by RBC Direct Investing in January of 2014 actually got eclipsed by the major market meltdowns.

Make no mistake, however, the latest move by Virtual Brokers is definitely going to make waves.

Virtual Brokers’ latest pricing plan is actually a part of a much more transformational move by Virtual Brokers to streamline their commission-pricing schedule away from the multiple commission plan model and narrow their offering down to two choices.

Gone are the “penny plan”, the “per trade” plan and the “per share” plan. Instead there is now the “commission-free” trading plan or the “classic plan”.

First, let’s examine the rather mind-blowing move to offer completely commission-free trading on equities.

While many DIY investors are all for paying the least amount possible for commissions, the first question for the skeptics that arises is how exactly anyone can offer commission-free trading?

The simple answer is that even though commissions have been eliminated, other fees and costs haven’t.

In other words, this is not the ‘no strings attached’ commission-free trading offered by US online brokerage Robinhood. Virtual Brokers’ commission-free trading plan has many strings and they are important to know about before considering this plan.

One of the most important pieces of Virtual Brokers’ new commission-free trading structure is the requirement to use one of their application-based trading platforms to place the trades. These platforms include Edge Trader Pro, PowerTrader Pro, RealTick EMS, ITS TraderLite and IRESS. The latter three platforms are typically geared towards and used by professional traders however this commission plan is only offered to non-institutional margin accounts and not for algorithmic trading.

The consequence of using the application-based trading platforms (rather than the web-based ones) is that the application based trading platforms are associated with monthly platform fees starting at $150 USD (for Edge Trader Pro) and going as high as $1344 USD per month (for IRESS and factoring in the 20% markup charged by Virtual Brokers for this platform).

Thus, DIY investors considering the “commission free” plan need to be prepared to pay at least $1800 USD/year in platform and data fees. At current USD/CAD conversion rates (1 USD = 1.45415 CAD) this works out to about $2618 CAD/year. Under the $9.99 flat commission structure which is their new standard offer, this works out to about 262 trades per year (or about 22 trades per month).

Of course, there are a few other important strings to factor in as well as the data/platform costs.

Under the new commission-free plan, ECN fees are charged on the trade and the interest rate associated with trades in this account are 1.5% points higher than the standard margin rates. Add to that the condition that the minimum account balance has to be greater than $2,000 at the time of placing a trade and it starts to become clear that the cost of commission-free equity trading can start to add up.

Finally, unlike the mobile-trading oriented Robinhood platform in the US, Virtual Brokers’ commission-free trading plan only works on the application based platform. Mobile trades are charged at the classic commission rates of 9.99 per trade. Similar to the Robinhood model, however, Virtual Brokers will likely be compensated for routing orders through various exchanges (i.e. they will be paid for the order flow). Exactly how much they earn and whether or not this impacts the ability to clear trades at the best-available market price for the quantity may be a source of controversy (as it has been in the US for brokerages doing the same thing).

The bottom line for DIY investors is that the economics and the conditions of the commission-free trading plan need some careful consideration.

In particular, the fact that the monthly price of the platforms is priced in USD instead of CAD is a very interesting and perhaps necessary move on Virtual Brokers’ part to keep their costs in check. The consequence of the huge difference between the US and Canadian currency means that the cost for this commission free plan will fluctuate in CAD – an extra piece of math that DIY investors may not want to do. Also active traders looking to exit or enter fast moving trades will have to factor in execution costs associated with ECN fees and potential fill issues based on order routing.

With all of the caveats above, however, Virtual Brokers has become the first Canadian online brokerage to offer a very different model for equity trading. They are the first Canadian discount brokerage to take equity commissions all the way to zero and that alone makes for headline grabbing marketing.

It will be a challenge for other Canadian online brokerages to compete with the “headline” factor of no commission trading and while there is still a ways to go before Canadian investors can take advantage of zero-commission trading a la Robinhood, the cracks in the 9.99 per trade pricing are starting to form.

All this in the first two weeks of January means that there’s still a lot that can happen across the board yet.

Markets Drop, Deals Jump

Deals activity continued to pick up even though the markets continued struggle this past week. Two online brokerages added an offer apiece into the deals pool bringing the total number of openly advertised discount brokerage promotional offers to 16.

Starting first with Scotia iTrade who launched a commission-free trading offer which is good until the end of March. The promotional offer, which is open to new clients only, consists of at least 75 commission-free trades which are good for up to 90 days for a minimum deposit of $25,000. Deposit tiers go up to $250,000+ and the maximum number of commission-free trades weighs in at an impressive 500.

Interestingly, while Scotia iTrade has typically been the online brokerage that has pushed the large number trade or cash back offers (often associated with equally large deposits to qualify), they are not the brokerage with the highest deposit number offer this time around.

Credential Direct, not typically known for participating in deals and promotions, and certainly not at the very high ($250,000+) deposit tiers stepped into the deals action this month with a cash back offer of their own.

The offer itself is interesting because not only is there a cash-back component but also because they are donating to a good cause (Kids Life Line) for all new or existing clients that take advantage of the offer. In order to qualify, new or existing clients can deposit anywhere from $15,000 to upwards of $1,000,000+ and receive cash back offers ranging from $75 (for the $15,000 deposit) to $1,000 (for the $1M+ deposit).

The multi-tiered approach taken by both Scotia iTrade and Credential Direct is interesting because it is a way of competing with multiple brokerages’ offers with one umbrella offer instead of having to offer specific offers for different deposit levels.

That said, it is interesting to see Credential Direct being the only brokerage having an offer targeting deposits of at least $500,000 or $1M+. While unchallenged at these deposit levels, the cash back offerings are not necessarily as competitive as other brokerages’ offers based on the amount of deposit required.

For example, Questrade is offering a $500 Apple gift card for a $100,000 minimum deposit. And, while technically not an ‘apples to apples’ comparison to a cash back offer, the value gap is significant. When looking at cash back offers, however, BMO InvestorLine’s $600 cash back offer for a minimum deposit of $250,000 dwarfs Credential Direct’s offering at the same deposit amount level as well as at their next tier.

Where Credential Direct’s offer does stand out is at the low end of the minimum deposit spectrum. The cash back of $75 on a deposit of $15,000 is one of the more competitive cash back offers currently available at this deposit level.

History suggests that more deals are likely to emerge as we head into the storm of RRSP season. Add in the recent market turmoil and Canadian discount brokerages are likely going to have to ante up the offers significantly to provide some measure of confidence to rattled DIY investors.

That said, for investors in the market for an online brokerage, the lesson from the current range offers is clear – be sure to shop around and do some homework on the deals being offered. High deposit requirements don’t always offer the best return however since brokerages are clearly looking to pull in assets, don’t be afraid to ask brokerages to match a more competitive offer.

Event Horizon

It’s full speed ahead, and an interesting week ahead for discount brokerage-sponsored investor education events. Questrade looks to join in the educational event mix this week with a webinar on ETFs. Here are some upcoming sessions that may be of interest to options enthusiasts, and those who are new to investing. Technical analysis, strategy-based ETFs, and risk management round out this week’s selection.

January 18

TD Direct Investing – Understanding Margin & Short Selling

January 19

NBDB – Introduction to Technical Analysis : Supports and Resistances – [Fr]

Questrade – ETF Investing: why all ETFs are not created equal

Scotia iTRADE – Strategy Based ETFs with Pro Market Advisors

January 21

NBDB – Stop Orders: a Winning Solution Worth Knowing – [Fr]

TD Direct Investing – Introduction to Investing

TD Direct Investing – Introduction to Investing in Options

January 22

Scotia iTRADE – The Rubber Band Effect with AJ Monte

Tweets of the Week

The big news out of Virtual Brokers went mostly unnoticed by investors against the backdrop of a market meltdown. Other brokerages were in the spotlight for platforms going down during trading hours and for minor quirks.

From the Forums

Commission-free sizzle turns to fizzle

If there was one place that a commission-free trading offer was bound to get attention it was on RedFlagDeals’ investing forum. In this thread, it was interesting to watch how the reactions of excited investors changed as the finer details became apparent.

To HTML in a handbasket

2015 was a big year for web redesigns and even though RBC Direct Investing’s site is not directly referenced, it was interesting to read this post from Reddit about the RBC website front end change. One of the most interesting pieces had to do with communicating the site changing so that people don’t think they’ve been hijacked.

Into the Close

With a Bank of Canada rate announcement scheduled for next week, the drama for Canadian DIY investors could continue. For those that enjoy the volatility, however, this is prime time. On a sadder note, the world also bid farewell to an iconic artist in the passing of David Bowie this past week. Here’s a tip of the astronaut helmet to an innovator in his own right. Enjoy the weekend and hang on tight, next week could be bumpy.

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Discount Brokerage Weekly Roundup – January 8, 2016

source: giphy

The start of the 2016 trading year has been more than a bit loonie. Circuit breakers tripping and then being pulled in China, RBC raising mortgage rates in Canada and the price of oil continuing to plunge have made for quite an opening act to 2016. For Canadian discount brokerages, planning for their busiest season in 2016 just seems to have gotten much more interesting as they are now tasked with enticing DIY investors into opening online trading accounts.

In this week’s roundup, we take a look at the best bet Canadian discount brokerages have to woo investors in our recap of the new promotions that appeared in week one. Next we take a look at one brokerage’s strategy to appeal to the younger generation of investors and potentially encroach on turf well defended by low-cost brokerages. From there we’ll recap the upcoming investor education events and the activity of DIY investors on Twitter. Lastly we’ll close out with some interesting conversations on the Canadian investor forums.

Discount brokerage deals tick up

The discount brokerage deals and promotions activity showed signs of coming back to life this past week. Heading into January, the number of advertised promotional offers fell to 11 however unlike the major stock market indices, there was a modest uptick with a total of three additional offers joining the list.

The promotional offers were a mix of extensions and revivals of deals we had seen earlier in 2015. It was interesting to note, however, that most of these offers had expiry dates that fell just after the RRSP contribution deadline of February 29th.

Both BMO InvestorLine and Questrade tossed in a pair of offers this past week. For BMO InvestorLine, it was a case of repackaging offers that had officially expired at the beginning of January.

The first offer, which is their refer-a-friend promotion, actually changed quite substantially. BMO InvestorLine is now offering to give $50 cash back to both a referrer and referee if the referee deposits at least $50,000. Previously BMO InvestorLine was offering up to $300 cash back to individuals for referring new clients and $100 to new clients that opened accounts with at least $250,000.

BMO InvestorLine’s other offer to launch this month provided individuals with either $200 (on deposits of at least $100,000) or $600 (of at least $250,000) cash back plus 100 commission-free equity trades (commissions to be rebated later in the year). This offer is substantially larger than the commission-free trade offer that expired early January. In the case of that promotion, individuals were being offered 20 commission-free trades which were good for a year and $200 cash back for deposits of at least $100,000.

The battle for the $100,000+ deposit threshold seems to be a two-horse race at this point between Questrade, who is offering up a $500 Apple gift card and BMO InvestorLine with their $200 cash back + 100 trade promo.

At the other end of the deposit spectrum, Questrade put forward two nearly identical commission-free trading offers. The offers consist of either one, two or three months of commission-free trading depending on the deposit levels. Interestingly, the major difference between the offers is the lowest deposit tier of one offer is $1,000 and the other is $2,000. These two offers give Questrade the clear lead in terms of the number of promotions (7) being offered by a brokerage to self-directed investors with 6 of those offers having a minimum deposit of either $1,000 or $2,000.

Another interesting observation in the deals arena is that Scotia iTrade has yet to replace its major offer that expired at the end of December. They did step back into the deals race by extending their refer-a-friend offer but it remains to be seen if they are launching something bigger and bolder heading into the RRSP deadline.

Be sure to check the deals and promotions section regularly through January and February as there are likely to be more announcements of offers in the coming weeks.

Fountain of youth

One of the major buzzwords around the financial services and wealth management space in 2014 and 2015 was ‘millenials’. Specifically, many Canadian online brokerages were trying to figure out ways to make their products and platforms more appealing to the ‘up and coming’ generation of investors.

This past week, it was interesting to note that Desjardins Online Brokerage is now offering a program specifically geared towards individuals between the ages of 18 to 30 years of age.

At first blush, the new program known as ‘Broker@ge 18 – 30’ seems to tick the most relevant boxes for younger investors. Specifically, there are no inactivity fees and no asset minimums to maintain free registered accounts. To sweeten the deal, Desjardins Online Brokerage is also including $50 in commission credits. This program applies specifically to Disnat Classic which is generally geared towards less active investors. On an interesting note, Desjardins also managed to snap a picture of a very “millennial” group of individuals huddled in the Desjardins investor centre.

Looking across the Canadian discount brokerage space, there are only a handful (currently) of incentive programs offered to ‘young’ investors. Virtual Brokers, for example, has their Kickstarter program aimed at students and recent post-secondary graduates; Interactive Brokers has a lower minimum deposit requirement ($3,000 vs $10,000) for individuals 25 years old and younger; and Questrade offers to waive account inactivity fees for clients 25 years and under . While BMO InvestorLine did have a youth-oriented offer for a good portion of last year, there is a lack of bank-owned Canadian discount brokerage that offer up a youth-focused program along with similar incentives.

As was the case at the outset of 2015, Desjardins Online Brokerage is launching 2016 with a new program and it is likely that this move into the younger investor segment will not go unnoticed by their cross-town rivals National Bank Direct Brokerage, but also by the independent brokerages Questrade and Virtual Brokers who actively market to the younger investor segments.

Tweets of the week

With all the activity in markets this past week, there was definitely an uptick in chatter on Twitter. Interestingly many of the tweets provided user feedback to the latest platform rollouts from TD Direct Investing and also Questrade.

Event Horizon

It’s a New Year, and a busy week ahead for discount brokerage-sponsored investor education events. Here are some upcoming sessions that may be of interest to yield hounds, those who are interested in trading strategies, and new to investing. Primers on options, technical analysis, and tax free savings accounts (TFSAs) round out this week’s selection.

January 11

Scotia iTRADE – Generating Income Using iShares ETFs

January 13

TD Direct Investing – The Power of Tax-Free Savings Accounts

Scotia iTRADE – After Your First 10 Trades with Sarah Potter

January 14

Scotia iTRADE – The Ten Most Frequent Mistakes Traders or Investors Make with AJ Monte

NBDB – Introduction to Technical Analysis: Trends – [Fr]

TD Direct Investing – The Power of Tax-Free Savings Accounts

TD Direct Investing – Introduction to Investing in Options

TD Direct Investing – The Power of Tax-Free Savings Accounts

From the Forums

Best brokerage for TFSA?

With TFSA’s on the minds of many DIY investors, this post from RedFlagDeals.com investor thread asks if there is a brokerage that may be better than others when it comes to TFSAs. While we’re a little hesitant to crown a single brokerage as the best brokerage for TFSAs, there are some interesting points made by the posts in the thread.

Questrade vs. Tangerine

While not an apples to apples (or oranges to oranges) comparison, the slow and steady DIY investor crowd tends to ask about the value of going with one or the other of these low-cost providers. In this post from the reddit PersonalFinanceCanada thread, there are some interesting perspectives offered to a recently debt-free DIY investor.

Into the Close

That’s a wrap for the first week of 2016. For those watching the NFL playoffs, it might just be a more volatile weekend than the week that just finished. Nonetheless, it should be a great way to think about something other than rattled markets for a few days. See you next week!

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Discount Brokerage Weekly Roundup – January 1, 2016

Happy New Year! Welcome to the first edition of the discount brokerage roundup for 2016. It’s hard to believe that we’re turning the page into another year already but when time flies this fast it must mean that we’re having fun.

With a number of market closures, a gearing down of activity with Canadian DIY investors over the final week of 2015,and probably because everyone is out watching Star Wars, it was an opportune time to look back at all of what’s happened with Canadian discount brokerages in the short span of just one year and muse about what it all means for 2016.

To make it a little easier to navigate all of what happened, we picked the stories that stood out each month and put them together into one super roundup of roundups for 2015.

While it is nowhere near as fun as a hot tub time machine, tardis or a delorian, here is a trip into the most interesting and standout stories from around the Canadian discount brokerage industry for 2015.

January 2015: Questrade Punches Heavier

Questrade stepped into the Canadian ETF provider arena signalling a big move for the small independent brokerage. Questrade would go on to make 2015 a year in which they diversified their business away from just an online brokerage to become a wealth management company offering robo-advisor, ETFs and other managed wealth services. Tack on platform updates and a tonne of promotions month in and month out and Questrade’s start in January was just the tip of iceberg.

February 2015: The Website Update Frenzy Begins

Desjardins Online Brokerage’s launch of their new website unlocked an avalanche of website refreshes from Canadian discount brokerages in 2015. The move from their old website to a more modern, user-focused design signalled a clear shift to the “less is more” model from Canadian brokerages. Five other brokerages would also go on to redesign their websites, and, even though Desjardins’ website did not receive high praise in the Globe and Mail online brokerage rankings, the design and user experience considerations that went into the Desjardins Online Brokerage site were thoughtful and trendsetting for 2015.

March 2015: #SocialMediaMatters

Although it had been a long time coming, one of the most interesting stories of the online brokerage world in Canada was watching TD Direct Investing change the social media game for discount brokerages on Twitter. Unlike every other Canadian discount brokerage (and even many financial services firms) on Twitter, TD Direct Investing undertook the bold move to allow multiple representatives the freedom to tweet instead of having just one solitary voice. Considering the number of people to coordinate, this was a huge risk to take on TD’s part however the gamble appeared to pay off in spades. The pivotal moment when things started to really take off, however, started with their webinar in March. With over 300 live attendees (a headline grabbing number on its own) and thousands more registered, TD Direct Investing’s team could now communicate directly and transparently with DIY investors and with each other all in real time. TD Direct Investing would later go on to have its own Twitter account however no other brokerage, except for maybe Questrade (who has had a 4 year head start over TD on Twitter) has had the kind of impact on social media that TD Direct Investing had in 2015.

April 2015: Keeping it in the Family

For a discount brokerage that built its brand on not charging DIY investors account or inactivity fees, the road to Questrade becoming one that does charge inactivity fees has been a bumpy one. This past April, Questrade made yet another bold move to enable clients the ability to avoid  paying inactivity fee by enabling family members to pool resources and have inactivity fees waived.

While offers to clients in the same household are nothing new, what was interesting about this move was that it offered Questrade yet another feather in its cap of being able to compete with brokerages big and small when it came to client acquisition. Empowering family members with more than just referral bonuses means that the value to customer goes beyond a one time deposit or commission credit. Later through the year, Questrade would also raise its fees, but when the firm goes about making itself more personable online, it’s something that the former ‘no fee’ brokerage can pull off without the kind of backlash it has faced in the past. Well played Questrade, well played.

May 2015: We Sherwood Like Lower Commissions

It’s interesting that one of the biggest developments in the online brokerage space in 2015 came from a non-Canadian brokerage. The firm Robinhood, which many Canadian investors may not have even heard of, offers commission free trading to its clients. Yes, you read that right.

In May 2015, Robinhood announced they’d be going global to bring commission-free trading to countries outside of the US with a first stop to Australia.

Whether or not Canada is a place that Robinhood would consider coming to anytime soon is anyone’s guess however the next wave in commission price drops would almost certainly be triggered by news of Robinhood moving into Canada or of another firm here deciding that commission-free trading is possible.

June 2015: Kicking Assets, Taking Names

Yet again, it was another US-based brokerage that grabbed the spotlight for the most interesting development for the first summer month. In particular, Interactive Brokers (which has a Canadian subsidiary) released stats showing just how well they’ve been crushing it when it comes to asset and account growth. Interactive Brokers is almost a goto name amongst active traders – something that is the envy of online brokerages everywhere.

Their secret? Being better at technology and automation apparently. Regionally, however, Interactive Brokers continued to get frozen out of the brokerage rankings throughout the year so despite being a firm that now caters to less active investors and those seeking registered accounts, their “trader” reputation seems to be working against them. Numbers don’t lie and it seems like they’re anything but concerned about not being ranked by a Canadian ranking as they nailed top spot in Barrons’ 2015 online brokerage ranking.

July 2015: Big Screen Not Enough for the Small Screen

In a bid to spark some interest on social media, the folks at Scotia iTRADE decided to try getting investors into their new investor centre to take selfies. Looking back, it’s safe to say that the contest response was a little underwhelming.

It was, however, interesting to see that the lure of the promise of a free movie ticket wasn’t enough to generate the kind of buzz that a free giveaway normally would on social media. As the only brokerage that has not lowered its standard commission prices to compete with every other Canadian brokerage, Scotia iTRADE is clearly incentivizing clients with larger balances to pay attention. It was not entirely surprising, therefore, to see that the promise of a single movie ticket just couldn’t convince DIY investors to make the trek to the downtown Toronto investor centre during the Pan-Am game HOV restrictions.

August 2015: Solving Problems 140 Characters at a Time

One of the realities of the 2015 world is that when consumers have a problem with a company, social media can be a powerful medium to escalate the issue to a global audience. Until this year, many Canadian discount brokerages who were on Twitter were spared the very long back and forth exchanges that can arise between vocal clients and client service reps. In August, however, a rather interesting conversation took place between Scotia iTRADE and one of their apparent clients. While it started seemingly innocuously, the issue eventually gave way to a weeks long affair. The conversation ended up stretching over a couple of months and involved just one individual and multiple brokerages encouraging Scotia iTRADE’s unhappy client to give a different brokerage a try. It was clearly a standout moment as it signaled just how different the ‘customer service’ model has become and how brokerages have now rethink their approach to resolution. (skip to slide 16 in the tweets of the week for the first tweet in this conversation).

September 2015: The Nail in the High Commission Coffin

It’s hard to define an exact moment when the days of high trading commissions became numbered. When RBC Direct Investing lowered their standard pricing to 9.95 per trade in early 2014, it set off a shockwave that culminated in September of 2015 with HSBC InvestDirect finally conceding to lower their standard commission price to under $10 per trade. While RBC Direct Investing enjoyed the spotlight for ‘going first’ (even though the smaller independent brokerages were already charging less than $10/trade), the spotlight for being last now belongs exclusively to Scotia iTrade. Whether or not the two points are related is hard to say, however September was also the month in which the JD Power discount brokerage rankings were published. The data from those ratings clearly illustrate how tight the race is between Canadian discount brokerages and underscores the challenge facing Scotia iTrade to justify the higher price per trade for certain client segments.

October 2015: Raising the Bar on Investor Education

Providing DIY investors with educational resources and tools is something that only a handful of Canadian online brokerages have fully committed to. Among the Canadian brokerages who do provide investor education, however, TD Direct Investing is a juggernaut of seminars, webinars and content. One of the most interesting developments in 2015 for Canadian brokerages was the shift of TD Direct Investing away from doing lots of in person seminars to focusing on delivering educational content online (usually via webinars). What was particularly game-changing for the brokerage-provided education space, was the event TD Direct Investing held with Tastytrade founder and famous options trader Tom Sosnoff. Nothing quite like this event has been put together (in recent memory) for DIY investors and it illustrates just how much harder it will be for Canadian brokerages to deliver quality, entertaining investor education content now that TD Direct Investing is leveraging a powerful platform (ThinkOrSwim) and a very polished production in Tastytrade.

November 2015: Here Come the Droids

Robo-advisors continued to make big strides with investors in 2015. One of the standout stories from the Canadian brokerage world was the news that BMO may be stepping into the robo-advisor arena in the near future. Already Virtual Brokers and Questrade have either affiliations with or their own in house robo-advisory, however a major bank supporting the robo-advisor model could touch off a whole other layer of competition amongst brokerages. While the adoption and understanding of robo-advisors by Canadian investors is still relatively small, the fact that robo-advisors have gained so much traction within such a short amount of time means that this story is only bound to pick up speed going forward into 2016.

December 2015: A Very Good Year

With the 2015 edition of the Globe and Mail discount brokerage rankings published in December this year, it was interesting to see how all the major online brokerages fared over all the rankings. The focus of Rob Carrick’s review clearly shifted away from price and into the realm of user experience – in particular the websites of Canada’s discount brokerages. SparxTrading collected the results of the big three analyses that typically take place and saw that of all the brokerages, BMO InvestorLine appeared to have a banner year.  Also of interest was the strong showing this year by Questrade and TD Direct Investing. Equally interesting was the consensus view that emerged on HSBC InvestDirect has a lot of ground to make up to compete with other online discount brokerages.

Looking back across the past year of news makers for the weekly roundups, there are certainly names that continuously come up and names who barely get mentioned. In that, there may be a method to the weekly roundup madness after all: Brokerages who are busy doing interesting things, will get typically get covered or mentioned in the weekly roundup. For Canadian discount brokerages heading into 2016, this year is one in which being interesting is going to be more important than ever before and we can’t wait to see what’s going to happen next.

Into the Close

That’s a wrap on the special roundup of roundups for 2015. Our regularly scheduled tweets and events will be back next week. From everyone here at SparxTrading.com, we wish you and your families a happy and prosperous New Year. And, for the traders and DIY investors out there a very profitable year too!

Happy New Year (source: Giphy)

 

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Discount Brokerage Weekly Roundup – December 25, 2015

It’s Christmas Day, and with markets closed there wasn’t a whole lot to do other than enjoy being with loved ones, giving and getting gifts, and for some eager beavers, getting a jump on the upcoming slew of deals and promotions for bigger and better trading monitors. Oh and then there was that beauty pageant thing.

As laughably painful as it was to sit through the ending of the Miss Universe contest, it brought to mind the challenges with crowning a winner in a contest when what’s being measured isn’t entirely clear. For Canadian discount brokerages, even though there may be no tiaras, there’s still the challenge of being crowned number one.

In keeping with the giving spirit, we decided to put together something special for the loyal readers of the end-of-year roundup. While ‘stats’ may not be high up on anybody’s wish list, for DIY investors looking to compare online brokerages, it turns out that stats may be one gift that keeps on giving. For traders, that’s the sign of a great ROI.

Of course in keeping with the roundup tradition, we’ve also got some festive discount brokerage tweets and a musical mashup to send us off into 2016.

Window Dressing

2015 was a big year for many Canadian discount brokerages. With almost all of Canada’s brokerages now offering historically low commission prices for equity trades, the challenge for each discount brokerage has shifted to becoming ‘more valuable’ than their competitors.

Value, like beauty, however is in the eye of the beholder.

It was fitting, therefore, that in 2015 many Canadian discount brokerages opted to start with makeovers to make themselves look brighter and shinier than their former selves and more importantly than other brokerages.

This past year, there were no fewer than six brokerages that either overhauled or significantly changed their website, in the hopes of capturing the attention of a more demanding online user. The more intriguing story, however, is not so much about the cosmetics of the brokerages, but on the consensus (or lack thereof) when it comes to the judges of the competition. Specifically, the three major online brokerage rankings that are available to Canadian DIY investors.

As we’ve discussed on a number of occasions, there are several rankings that typically crown a “best online brokerage” in Canada every year. The three most active and influential voices are the Globe and Mail, JD Power & Associates and Surviscor.

What is important to note is that each of these sources have a different semi-quantitative approach to establish what makes one brokerage better than another. As such, their voices are the ones that many Canadian DIY investors turn to when considering which brokerages to entrust with their investing and trading accounts.

Given their different approaches, however, there are times where these voices agree and times where they don’t. Fortunately for DIY investors, we’ve pulled together the full set of rankings and ratings to show just where they agreed for 2015, where they didn’t and why it matters for choosing an online brokerage in 2016.

Setting the Table

Instead of relying on just one discount brokerage comparison or ranking, below is a table that combines and compares three of the most popular Canadian brokerage rankings for 2015.

In order to make sense of the three comparisons, there are a couple of important things to take note of.

First, we took both the average ranking each brokerage received and also calculated the standard deviation. The reason for calculating both is because averages alone only tell only half the story. For example, a brokerage could score 1st on one ranking but 10th on another. Looking only at the average (which would be 5th) wouldn’t necessarily communicate how far apart the opinions/rankings were. Calculating the standard deviation helps to show the degree of consensus or agreement between the different rankings. The degree to which the “experts” agree or disagree is something that is not easy for DIY investors to track down and put into context which is why we have included this here.

To help make sense of the rankings, the averages and the standard deviations, we’ve also grouped the information into three categories of ‘agreement’: ratings where agreement is high, ratings where agreement is low and ratings where there is some agreement.

In each of the average and standard deviations, we’ve put in a heat map of the scores with colour showing the scale from best (green) to worst (red).

Without further ado, here is what the rankings look like.

Table 1: Combined 2015 Canadian Discount Brokerage Rankings

Places where the rankings agree

One of the most interesting observations of the data is the standard deviation column. What this shows is that there are clearly places where these three different rankings agree (lower standard deviations mean high consensus) and places where they disagree substantially.

Starting first with where they agree the most, it is clear that HSBC InvestDirect is a brokerage that all the rankings felt did not measure up. HSBC InvestDirect came in last, on average, in each of the rankings. Following suit, CIBC Investor’s Edge also seemed to rank consistently lower on each of the major rankings – this despite having one of the lowest commission offerings of brokerages big or small. This is interesting given how much DIY historically have considered pricing and how the rankings may not be factoring this in as heavily going forward.

In terms of who consistently rated the highest, there are clear standouts albeit with somewhat less consensus.

Both Questrade and TD Direct Investing were consistently referenced as strong choices in all three rankings. Thus, even though BMO InvestorLine performed the best amongst all of the 2015 brokerage ratings in terms of average ranking, there is more disagreement about them than the solid 2nd or 3rd place offering that Questrade or TD Direct Investing seem to offer.

In fact, here is an example where the comparison of brokerage rankings using the standard deviations becomes particularly interesting.

Both Qtrade Investor and TD Direct Investing had the same ‘average’ ranking when all the ratings were combined, however they each have very different degrees of agreement between rankings. Qtrade Investor had a rating as high as 2 (out of 12) with the Globe and Mail and as low as 8 (out of 10) with the JD Power Investor Satisfaction ranking. Conversely, TD Direct Investing’s ratings ranged between 3 (out of 10) and 6 (out of 12).

To be clear, this doesn’t mean that TD Direct Investing is necessarily “better” than Qtrade Investor, per se, but it does mean that DIY investors likely have to do more homework to find out more about Qtrade Investor than TD Direct Investing.

Another interesting area where the brokerage rankings agreed for 2015 was with RBC Direct Investing. There was a very high level of agreement that RBC Direct Investing provided an “average” experience when it came to DIY investing.

Places where the rankings disagree

As shown in red in the table, two firms that had the highest level of disagreement between rankings were National Bank Direct Brokerage and Virtual Brokers.

In the case of National Bank Direct Brokerage, they performed the best in terms of “investor satisfaction” on the JD Power survey (1st out of 10) but fared poorly according to both Surviscor and the Globe and Mail ratings. This extreme disagreement is interesting because it highlights the importance of knowing what each ranking is measuring and how they go about trying to measure it. It also makes the average ranking score a less reliable way to find out how NBDB stacks up to the rest of the field.

Looking at Virtual Brokers, there is an equally strong level of uncertainty in the rankings pool as to whether they are “the best” as claimed by the Globe and Mail’s Rob Carrick or near the bottom of the pack as ranked by Surviscor. With only two rankings to rely on, however, there is clearly room for confusion and uncertainty on the part of shoppers looking to choose this brokerage.

As was the case above, this disagreement with NBDB and Virtual Brokers means that more homework is required when considering either as an online brokerage. For DIY investors, it is therefore critical to know what about an online brokerage experience matters or is most important as this will determine whether or not a ranking, positive or negative, is actually relevant.

Qtrade Investor and Scotia iTRADE were also firms that had a high level of disagreement when looking at the combined set of discount brokerage rankings for 2015. In this respect, Qtrade Investor edged out Scotia iTrade, receiving both a stronger average ranking and stronger consensus.

Places where the rankings somewhat agree

In terms of this year’s rankings, this next group falls into the ‘grey area’ when it comes to agreement despite having very different average ranking scores.

Even though BMO InvestorLine had the best overall average score across the three major ratings, the relatively low Globe and Mail review pulled the consensus factor down. To clarify, the Globe and Mail ranking was more of a ‘neutral’ rating however numerically this introduced some uncertainty into the mix.

On the other hand, Desjardins Online Brokerage’s ‘average’ rating in investor satisfaction offset the lower scores from Surviscor and the Globe and Mail.

Finally, for Credential Direct, there were only rankings in the Surviscor and Globe and Mail ratings so investors would again need to probably do more homework to find out what other investors may think.

What does it all Mean?

As comparison shopping for products and services, including online brokerages, becomes more the norm, it’s now possible to use data to better inform those decisions and narrow down the field of choices.

What this series of analyses show, however, is that taking even the average of what the experts are saying doesn’t exactly tell the whole story. Consumers should take the title of “the best online brokerage” with a grain of salt as there is likely another source that disagrees with the claim.

According to the combined average rankings and consensus analysis, multiple rankings saw BMO InvestorLine, Questrade and TD Direct Investing as consistently strong choices in 2015 while HSBC InvestDirect and CIBC Investor’s Edge consistently scored low. Falling consistently in the middle of the pack was RBC Direct Investing.

For the rest of the Canadian discount brokerages, there is less clarity when it comes to rankings which means that more research is required or that these brokerages may need to offer more innovative or value-added incentives to get DIY investors to pay attention.

Ultimately, the good news for most DIY investors is that it is harder to make a poor choice than a good one when choosing an online brokerage. Ratings and pricing aside, it is now up to Canadian brokerages to offer better

Discount Brokerage Tweets of the Week

Into the Close

That’s a wrap on the final roundup of 2015. From everyone here at SparxTrading.com, have a safe and enjoyable holiday season. Here’s musical recap to take you back through 2015 and to get your groove on heading into 2016.