Tag: Qtrade Direct Investing

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Discount Brokerage Weekly Roundup – November 20, 2015

November is quickly drawing to a close. For many that means its Grey Cup season, and for those south of the border, Thanksgiving and yes, deals galore for Black Friday. While all three may be full contact endeavours, they all seem somewhat tame compared to the upcoming jockeying for title of best Canadian discount brokerage which is soon to be released by the Globe and Mail.

In this week’s roundup we take a look Canadian brokerages pulling out all the stops heading into the release of the brokerage rankings. Starting first with the latest promotion being offered by one brokerage who seems to have a reason to smile come November. Next, we take a deep dive into the latest round of website upgrades by two very different Canadian brokerages and look at what insights judging a book by its cover can actually provide. As usual we’ll take a look at the discount brokerage tweets of the week and cap-off the roundup with a look at the upcoming investor education events and interesting chatter from DIY investors in the forums.

Globe Trotting

November has typically been a good month for Qtrade Investor. For the better part of the past 8 years, Rob Carrick’s rankings of Canadian online brokerages has featured Qtrade Investor as the top or among the top of the Canadian online brokerage providers.

This November, Qtrade Investor seems to be giving new clients a chance to smile, courtesy of the Globe and Mail, as the two have teamed up for a promotion. Launched earlier this month, Qtrade Investor is offering new clients 6 months of free access to Globe Investor (valued at $23.99 per month or $143.94 for the duration of the promotional period).

There are, naturally, a few terms and conditions. Of note is that this offer is available to the first 350 individuals who sign up for a new Qtrade Investor account or until the deadline of November 30th. For full details on this offer, check out their terms and conditions here.

Needless to say, with the next round of discount brokerage rankings expected out shortly, there might be a few more readers of the Globe and Mail seeing familiar names near the top.

Out with the old

As we’ve mentioned several times already this year, 2015 is definitely the year of the website upgrade for Canadian discount brokerages. With November being an award heavy month (most notably the Globe and Mail’s discount brokerage rankings) it seems no coincidence that there was a bit of a sprint on the part of two brokerages to also launch their newest websites before the month was over.

Both Virtual Brokers and TD Direct Investing launched upgrades to their websites, and, even though they are two very different brokerages, they are competing fiercely for clients and to be seen as relevant to the DIY investors of today and tomorrow.

While the changes associated with each new website could fill an article unto themselves, the visual choices each firm has elected to go with provide an interesting angle on the battle to look (and therefore to be judged as being) relevant.

Form follows function

Interestingly, the lesson from the slew of design changes in 2015 has shown that while cosmetic changes are needed, functionality and authenticity are components that clients use to judge the value of a particular brand. Things still have to work otherwise DIY investors will go elsewhere and complain very publicly on their way out– any reading of the weekly roundup of discount brokerage Twitter feeds has made that abundantly clear (especially this week).

Now that commission pricing has become less of a distinguishing factor for most brokerages, DIY investors are naturally going to be left which asking more about other features brokerages have to offer. Of course, with so many brokerages having such similar offerings, ultimately the decisions about which brokerage is best are likely to be swayed by emotion rather than bells and whistles. The question when it comes to these sites and brokerages as brands is who you would feel comfortable having a conversation with; who can you relate to? who would you trust?

In that light, it is entirely understandable that brokerages who want to relate their clients would start to sound and look like their clients. That shift is clearly seen in the images on financial websites. Gone is the stock imagery of people in offices with desks filled with scattered paper and calculators. Replacing them are the button down collars, plaid shirts and the new stock imagery of more everyday looking people in their homes or in a coffee shop on their smart devices.

Net worth vs. a picture’s worth

Looking at the imagery of TD Direct Investing’s website, for example, while they do rely on the familiar images of people with their technology, they have the image of the young woman with the tattoo and the baby that seems to be uncharacteristic for a “big bank”. In fact there is an interesting and diverse mix of people on the TD Direct Investing website page that subtly seems contemporary. There are no big animations, sliders or moving parts. Just clear and simple messaging.

In contrast, is the new Virtual Brokers website. It’s bold, it’s animated and the new site is responsive meaning that it should play nicely with devices from desktops to tablets to smartphones. There’s a lot going on and while it’s definitely a more contemporary website, the usability of the menu and navigation have taken a hit.

What really stands out as different on the new Virtual Brokers site, however, is the imagery on the homepage compared to that of TD Direct Investing. VB’s homepage imagery seem somewhat less reflective of the new ‘normal’ and thus less authentic. To add to their challenges, there still a number of bugs in the new website which will require ironing out (such as the language of the site changing as one navigates via the sitemap).

Fortunately for VB, these are easily remedied and the inner pages of the website look and feel new, improved and much more like the contemporary design VB was intending to put forward. That said, leaving those small but significant details unattended for too long erodes the trust and confidence they need to compete in the financial services space.

Robots are better at being human

Ironically, it is the robo-advisor websites who have put on a more authentic, creative and even human presentation. Wealthsimple’s website, for example, has pictures of people living everyday life and stories of young people coming of age while trying to figure out their financial future. Unlike many of the brokerage websites, the robo-advisors have stuck with the “less is more” philosophy which is in line with having a product that is supposed to be simpler than DIY investing. It’s undoubtedly authentic.

In the end, Canadian online brokerages of all sizes are recognizing that the people reading and interacting with their websites and platforms are also consuming digital information in much more interesting ways. It’s only a matter of time before the brokerage website change cycle has to increase to keep pace with contemporary designs that consumers use as the benchmark of what it means to be innovative. What the online brokerages may not be realizing as quickly as their robo-advisor competitors are is that DIY investors are people first and investors second and the best way to appeal to people is by being authentic and interesting.

Discount Brokerage Tweets of the Week

While ‘Spectre’ is still in theatres and making the James Bond franchise money weekend after weekend, the very real specter of technological glitches are wreaking havoc on online brokerages. This week’s tweets show that the writing’s on the digital wall for brokerages who can’t keep ahead of new technology.

Event Horizon

It’s an exciting week ahead for discount brokerage-sponsored investor education events. Here are some upcoming sessions that may be of interest to options enthusiasts. An estate planning primer rounds out this week’s selection.

November 24

TD Direct Investing – Introduction to Investing in Options

November 25

TD Direct Investing – Estate Planning

Scotia iTRADE – Trading Options Actively with Sarah Potter

From the Forums

Makeover Madness

In this post from RedFlagDeals’ investing forum, users react to the rollout of the new Virtual Brokers website. While mostly positive and in favour of the update, there’s still work that seems like it needs to be done.

Time flies when you’re having funds

For active traders and even occasional investors, having timely information about market pricing of particular equities or options is essential to make wise trading decisions. In this post also from RedFlagDeals, a user asks which brokerages offer real-time quotes to clients as a standard feature.

Into the Close

That’s it for this week’s roundup. While most people are dreading the frost this weekend, here’s one company that is quite happy they found this chunk of ice.  Congrats to those who were fortunate enough to share in the diamond windfall!

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Discount Brokerage Deals & Promotions – November 2015

*Updated November 6* November starts out quietly with only a couple of new deals from Questrade. Hopefully Canadian online brokers are waiting to launch new promotions sometime before the Holiday season.

At the start of this month there are 13 offers currently available from seven different brokerages. Of those nearly half (46%) come from Questrade, demonstrating once again that Questrade is the discount brokerage offering the most deals or incentives.

The most interesting promotion is one of the new promotions offered by Questrade. It targets active traders that can get the most bang for their buck if they plan to trade a high volume during their first 30 days.

Expired Deals

The biggest changes with this month’s deals are the departure of BMO InvestorLine from our monthly deals & promotions page. All three of their promotions have expired and they did not introduce any new promotions for now. At the time of this publication BMO InvestorLine still have their offers posted on their website. The end of October saw six deals officially expire from three discount brokerages. Here’s a quick list of the deals that expired at the end of October:

  • BMO InvestorLine – Youth Promotion Phase
  • BMO InvestorLine – Refer a Friend
  • BMO InvestorLine – 20 Free Trades + $200 Cash Back
  • Questrade – $250 Cash Back
  • Questrade – Prepaid Visa Promo
  • Virtual Brokers – $50 Cash Back

Extended Deals

*Update: Nov.6 – BMO InvestorLine extended one of their promotional deals on Monday of this week. Individuals depositing at least $100,000 of new assets into a new BMO Investorline account can receive 20 commission-free trades which are good for for use for one full year and $200 cash back. BMO Investorline maintains it’s place among discount brokerages offering promotions to their current and potential clients.

Heading into November, no deals or promotions were extended. It seems that Canadian online brokers are winding things down for the year end.

New Deals

*Update: Nov.6 – Questrade added their own promotion directed at individuals investing at least $100,000. After depositing a minimum of $100,000 in net new assets individuals can receive an iPad Mini 2.

There are two new deals being offered this month and both are from Questrade.

Questrade replaced their Prepaid Visa Promo with a new Amazon.ca gift certificate promotion, the conditions and value of the promotion ($50) are strikingly similar. The other promotion being introduced by Questrade is aimed at active traders, individuals that deposit $25,000 will receive 30 days of commission free trading and free advanced data. Both of these new offers expire at the end of this year. Happy trading!

As always, if there are any new deals or promotions that you’d like to share with us, please drop us a note or comment below.

Discount Brokerage Deals

Company Brief Description Minimum Deposit Amount Commission/Cash Offer/Promotion Type Time Limit to Use Commission/Cash Offer Details Link Deadline
Jitney Trade A Sparx Trading exclusive offer! Use the promo code “Sparx Trading” when signing up for a new account with Jitneytrade and receive access to their preferred pricing package. n/a Discounted Commission Rates none For more details click here none
Open a new account (TFSA, Margin or RRSP) and receive $50 commission credit . Use promo code: kdkfnbbc $1,000 $50 commission credit none none none
Refer a friend to Questrade and when they open an account you receive $25 cash back and they receive either A) $25; B) $50; C) $75; D) $100; or E) $250 depending on the amount deposited amount. Enter code: 476104302388759 during account sign up to qualify. Be sure to read the terms and conditions for eligibility and additional bonus payment structure and minimum balance requirements. A) $1,000 – $9,999 B) $10,000 – $24,999 C) $25,000 – $49,999 D) $50,000 -$99,999 E) $100,000+ $25 cash back (for referrer per referral; $50 bonus cash back for every 3rd referral) For referred individuals: A) $25 cash back B) $50 cash back C) $75 cash back D) $100 cash back E) $250 cash back Cash deposited into Questrade billing account within 7 days after funding period ends (90 days) Refer a friend terms and conditions; Code Number: 476104302388759 none
Open and fund a new account (TFSA, Margin or RRSP) with at least $1,000 and you may be eligible to receive 5 commission-free trades. Use promo code 5FREETRADES when signing up. Be sure to read terms and conditions carefully. $1,000 5 commission-free trades 60 days 5 commission-free trade offer December 31, 2016
Open and fund a new online trading account with Questrade with at least A)$1,000 or B)$10,000 and you could be eligible to receive either A)10 or B) 100 commission-free trades. Use promo code 100LOWCOM2015 when applying to be eligible for this offer. Be sure to read the full terms and conditions for this promotion. A)$1,000 B)$10,000 A) 10 commission-free trades B) 100 commission-free trades 60 days Commission-free Trade Promotion December 31, 2015
Open a new online trading account (registered, margin or FX and CFD) with Questrade and deposit at least $5,000 in order to be eligible to qualify for a $50 Amazon.ca gift certificate. Clients must also place at least one commission-generating trade within 60 days. Use promo code AMAZON50 when signing up. Be sure to read terms and conditions for full details. $5,000 $50 Amazon.ca gift certificate The Amazon.ca gift certificate will be awarded in CAD and emailed to the client within 30 business days of the account reaching the minimum funding requirement of $5,000 and execution of one commissionable trade in the eligible account. Amazon.ca Gift Certificate Promotion December 31, 2015
Open and fund a new account at Virtual Brokers with at least $5,000 and you could be eligible to receive up to 25 commission-free stock or ETF trades good for use for up to one year. Use promo code “TRADEFREE2015” when signing up to qualify. Be sure to read full terms and conditions carefully. $5,000 25 commission-free trades 365 days 25 commission-free trades December 31, 2015
Open a new online trading account with National Bank Direct Brokerage and deposit either A) $5000 – $24,999; B) $25,000 – $49,999 or C) $50,000 and you may be eligible to receive either A) 25; B) 50 or C) 100 commission-free trades. Use promo code “Trade” when applying to qualify. Be sure to read full terms and conditions carefully. A) $5,000 – $24,999 B) $25,000 – $49,999 C) $50,000+ A) 25 commission-free trades B) 50 commission-free trades C) 100 commission-free trades 90 days Commission-free Trades Offer November 30, 2015
Scotia iTrade If you refer a friend/family member who is not already a Scotia iTrade account holder to them, both you and your friend get a bonus of either cash or free trades. You have to use the referral form to pass along your info as well as your friend/family members’ contact info in order to qualify. There are lots of details/conditions to this deal so be sure to read the details link. A)$10,000 B)$50,000+ A) You(referrer): $50 or 10 free trades; Your “Friend”: $50 or 10 free trades (max total value:$99.90) B) You(referrer): $100 cash or 50 free trades; Your “Friend”: $100 cash or 50 free trades (max total value: $499.50) 60 days Refer A Friend to Scotia iTrade December 31, 2015
Scotia iTrade Open and fund a new Scotia iTRADE account with at least A) $15,000 – $49,999; B) $50,000 -$99,999; C)$100,000 – $249,999; or D)$250,000+ and you may be eligible to receive a corresponding cash back or commission rebate. For commission-free trades use code: FTN-F15 or for cash rebates use code: NC-F15. Be sure to read the terms and conditions carefully for rebate and cash back eligibility. Contact Scotia iTrade for full details on this offer. A) $15,000 – $49,999 B) $50,000 -$99,999 C) $100,000 – $249,999 D) $250,000+ A) 75 commission-free trades OR $75 cash back B) 125 commission-free trades OR $125 cash back C) 250 commission free trades OR $250 cash back D) 500 commission-free trades OR $500 cash back 120 days for commission-free trades; Cash for the cash back offer will be deposited directly by September 30, 2016. 500 free trade or $500 cash back promo December 31, 2015
Open and fund an eligible TD Direct Investing account with at least a) $25,000 b) $50,000 or c) $100,000 in new (to TD) assets and you could be eligible to receive a) 50 b) 100 or c) 200 commission-free trades. Be sure to read the full terms and conditions for this offer. A) $25,000 – $49,999 B) $50,000 – $99,999 C) $100,000+ A) 50 commission-free trades B) 100 commission-free trades C) 200 commission-free trades 45 days; commission-rebates will be paid by June 3, 2016 200 Free Trades Promo November 30, 2015
Open a new online trading account (registered, margin or TFSA) with Questrade and deposit at least $25,000 in order to be eligible to qualify for free advanced data and 30 days of unlimited commission-free trades. Use promo code ADVANTAGE14 when signing up. Be sure to read terms and conditions for full details. $25,000 30 days unlimited commission-free trades and free advanced data 30 days 30 days unlimited commission-free trades and free advanced data December 31, 2015
Disnat Disnat is offering new & existing clients $500 in commission credits which can be used for up to 6 months. To be eligible, new/existing clients need to deposit $50,000 into a Disnat account. You’ll have to call 1-866-873-7103 and mention promo code Disnat500. See details link for more info. $50,000 $500 commission credit 6 months Disnat $500 Commission Credit Promo December 31, 2015
Open or fund an account (TFSA, Margin or RRSP) with at least $100,000 and you may be eligible to receive an iPad Mini 2. Use promo code IPADMINI15Q4 when signing up. Be sure to read terms and conditions carefully. $100,000 iPad Mini 2 60 days IPad Mini 2 Promotion December 31, 2015
BMO InvestorLine Open a new qualifying account with BMO InvestorLine, and fund it with at least $100,000 in net new assets and you may be eligible to receive either A)$200 cash back plus 20 commission-free equity trades. Use promo code FALL2015 when signing up to be eligible. Be sure to read the terms and conditions for more details on the offer. $100,000 $200 + 20 commission-free equity trades Cash award will be paid the week of January 16, 2017. Trades are good for 1 year from signing up for promotional offer. Fall 2015 Promotion January 3, 2016

Expired Offers
Last Updated: November 20, 11:55 PST

Transfer Fee Deals

Company Brief Description Maximum Transfer Fee Coverage Amount Minimum Deposit Amount for Transfer Fee Eligibility Details Link Deadline
Scotia iTrade Transfer $15,000 or more to Scotia iTrade from another Canadian brokerage, and iTrade may pay up to $150 in transfer fees. $150 $15,000 500 Free Trade or $500 Cash Back Offer December 31, 2015
Transfer $15,000 or more to RBC Direct Investing and they will pay up to $135 in transfer fees $135 $15,000 Transfer Fee Rebate Details none
Transfer $25,000 or more from another brokerage and Credential Direct will cover up to $150 in transfer fees. Use promo code SWITCHME when signing up to qualify for the transfer promotion. $150 $25,000 Credential Direct Transfer Fee Rebate none
Qtrade Investor will reimburse your transfer fee up to $150 when transferring a balance of $10,000 or more. For reimbursement, please mail or fax a copy of your statement from the transferring institution that shows the transfer charge to Qtrade Investor at 604.484.2627 and indicate your Qtrade Investor account number. $150 $25,000 Transfer Fee Rebate none
Move your brokerage account to Questrade and they’ll cover the transfer-out fee up to $150. $150 $25,000 Transfer Fee Promo none
Transfer $25,000 or more from another brokerage and TD Direct Investing will cover up to $150 in transfer fees. $150 $25,000 200 commission-free trades November 30, 2015
Transfer $25,000 or more into a CIBC Investor’s Edge account and they will reimburse up to $135 in brokerage transfer fees. Clients must call customer service to request rebate after transfer made. $135 $25,000 confirmed with reps. Contact client service for more info (1-800-567-3343) none
Transfer $25,000 or more to a National Bank Direct Brokerage account and they will pay up to $135 plus taxes in transfer fees $135 $25,000 Transfer Fee Rebate none
Disnat Disnat is offering up to $150 to cover the cost of transfer fees from another institution. To be eligible, new/existing clients need to deposit $50,000 into a Disnat account. You’ll have to call 1-866-873-7103 and mention promo code Disnat500. See details link for more info. $150 $50,000 Disnat $500 Commission Credit Promo December 31, 2015
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Discount Brokerage Weekly Roundup – October 9, 2015

Source: Giphy

This was a big week for rivalries. Whether it was Vancouver versus Calgary or Montreal versus Toronto, there was an electric kick off to the 2015/16 hockey season. It was a fitting backdrop as fierce rivals from across the Canadian discount brokerage landscape also stepped up their game with new features, promotions and movement taking place into the turn of their fiscal year.

In this pre-Thanksgiving edition of the roundup, we cover discount brokerages dishing out plenty of gravy with deals and promotions. Next we move onto one very big brokerage who has their sights set on a little blue bird this Thanksgiving. Of course, what would Thanksgiving be without a little tension across the table? We look the latest moves in investor education that are making a couple of brokerages cast some steely stares across the gravy boat. Finally we round out with a healthy portion of discount brokerage tweets, investor education and the latest chatter from DIY investor forums. Make sure to save room for desert!

Tiers of Joy

This past week, the biggest Canadian discount brokerage decided to wade into the deals pool. Of course any move by a brokerage as big as TD Direct Investing is bound to make more than a few waves with investors and competitor brokerages alike.

Unlike most of the other brokerages on the list of regulars, TD Direct Investing is not a frequent presence on the deals/promotions page. So, when they jump in, there’s probably a good reason behind doing so.

TD Direct Investing’s latest promotional offer is a commission-free trading deal which consists of three tiers of assets and provides three tiers of commission-free trades. Investors depositing at least $25,000, $50,000 or $100,000+ in assets can qualify for 50, 100 or 200 commission-free trades respectively.

The multi-tiered deal seems to be the trend amongst the bank-owned brokerages with BMO InvestorLine, National Bank Direct Brokerage and Scotia iTrade each with promotional offers that are tiered to deposit sizes.

The fact that TD Direct Investing has put an offer out that is both short in duration and timed to this point in the calendar year highlights that it is prime time for brokerages to be generating incentives for DIY investors.

To that end, Virtual Brokers also launched (or revived) their 25 free trade offer this past week although this time with a much lower threshold to qualify ($5,000 vs the previous $15,000). This now puts the deal count for Virtual Brokers at a modest 2, however their deposit thresholds are squarely aimed at younger or newer investors – long the stronghold of their nearest rival Questrade.

With the addition of the TD Direct Investing and Virtual Brokers offers, the deal count now stands at 17 and the deals and promotions section is looking more stuffed than a Thanksgiving turkey. For DIY investors, this is great news, as these promotional offers are adding gravy on top of falling commission prices.

TD Direct Investing #JoinsTwitter

Even though turkeys are on the minds of a lot Canadians, a much smaller, more blueish bird was on the mind of Canada’s largest discount brokerage. This past week TD Direct Investing pushed go on their own Twitter account and wasted no time throwing it down with promos, news and going after potential clients.

The saga of TD Direct Investing on social media is a fascinating story in and of itself (that’s a story for another time). Suffice to say, other Canadian discount brokerages are now at real risk of developing a few more wrinkles now that TD Direct Investing has their own Twitter account.

For most individuals, getting going on Twitter is a relatively straight forward affair, however for a bank and brand that is as big and visible as TD, the resources that are required to be present on social media are mind-boggling. Not only is there the usual marketing and advertising, there’s also the customer service, legal compliance and the generally-not-looking-awkward-trying-to-be-cool-on-social-media to worry about.

The “history” of TD stepping into social media, while brief, shows that they leverage their biggest resource – their people – in a hurry.

When the TD Twitter account went live, it was simultaneously shocking and awe-inspiring to see how fast the team army of client service reps dedicated to Twitter were deployed. As a reality check, it is now possible for #millenials to actually get a job at a bank that requires them to be on Twitter all day.

When TD Direct Investing gave its team members individual Twitter accounts and asked them to start tweeting not too long ago, there were close to a dozen individuals out and about in the world tweeting about things inside and outside of the world of finance.

Now, as TD Direct Investing launches their new Twitter handle, @TD_DirectInvest, they are battle-hardened, social savvy and are wasting no time going after their competitors.

The following tweet basically sums up and foreshadows what other brokerages such as Scotia iTrade and Questrade are in for:

Source: Twitter

 

As the battle for attention and relevance spreads to smaller screens and more fragmented channels, TD Direct Investing has joined the fray on Twitter. Although they have a modest following out of the gate (71 at the time of writing) they are very quickly going to get on the radar of a lot of social media investors organically, by advertising and, unfortunately for other brokerages, by going directly after DIY investors.

Moves in Investor Education

It’s fitting that in a week of big rivalries that one of the biggest rivalries in the discount brokerage landscape space flare up. Qtrade Investor and Credential Direct are battling it out in Western Canada and it looks like that fight is about to spill over into the world of investor education.

On the heels of the launch of their new front-facing website, Qtrade Investor not only underwent a drastic cosmetic change, but they also took the bold move of committing more fully to investor education. In their case, it wasn’t the traditional webinar/seminar route but rather through written ‘guides’.

Not content with Qtrade’s content, it looks like Credential Direct is countering by offering up a webinar of its own. Specifically, Credential Direct is holding a webinar from Fidelity Investments entitled “Economic and Market Trends”. While this is by no means the first time Credential Direct has held a webinar and even a webinar from a non-platform/ETF provider, the timing and optics suggest that Credential Direct is keenly aware that they are going to have to get more creative, or at the very least, more active with investor education.

Further east, however, is news that the winds of change in investor education at TD Direct Investing (and probably for everyone else) are now blowing in from the south. What are all these airy allusions referring to?

Spotted this past week was an announcement on TD Direct Investing’s shiny new Twitter account that Tasty Trade will be holding an investor seminar in conjunction with TD Direct Investing in downtown Toronto near the end of October.

Source: Twitter

 

The primary reason that is this a big deal for investors and investor education providers is because Tastytrade offers up content for DIY investors and has a very big following in the US. To quote the Wall St. Journal on who Tastytrade’s founder is:

Tastytrade is the brainchild of Tom Sosnoff, who founded Thinkorswim Group, an online options-brokerage that was sold for some $750 million in 2009 to TD Ameritrade

For Tastytrade to move north and specifically to be teamed up with TD Direct Investing demonstrates that when it comes to investor education, TD will continue to lean on its resources south of the border (such as Investools and ThinkOrSwim) to offer something many other Canadian brokerages simply cannot.

Discount Brokerage Tweets of the Week

As was already described above, this past week on Twitter marked a milestone in the discount brokerage social media space. With TD Direct Investing now stepping onto the ice and immediately dropping the gloves with Scotia iTrade, it looks like the brokerage battles are only going to get fiercer. Mentioned this week were Questrade, RBC Direct Investing, Scotia iTrade, TD Direct Investing and Virtual Brokers.

Event Horizon

Fall is in full swing, and it’s a busy week ahead for discount brokerage-sponsored investor education events. Here are some upcoming sessions that may be of interest to those who are new to investing, female investors, options enthusiasts, and those interested in technical analysis. Risk management strategies, ETFs, and a margin account primer round out this week’s selection.

October 13

NBDB – Introduction to Technical Analysis: Trends – [Fr]

Scotia iTRADE- Covered Call ETFs with Horizons ETFs

October 14

TD Direct Investing – Understanding Margin & Short Selling

TD Direct Investing – Understanding Margin & Short Selling

TD Direct Investing – Chart Smart – Bollinger Bands

October 15

NBDB – Introduction to Technical Analysis : Supports and Resistances – [Fr]

TD Direct Investing – Introduction to Technical Analysis

TD Direct Investing – Do-It-Yourself Investing for Women

Scotia iTRADE – Risk Management Strategies for Traders with AJ Monte

From the Forums

A platform for change

In this post from the RedFlagDeals investing thread, hints and whispers of a new TD Direct Investing trading platform WebBroker are circulating. We’ve heard about this being ‘in the works’ so it will be interesting to see what the reaction will be like when it goes live. Worth a read for some early sentiment on the proposed upgrade.

Is free worth it?

There’s no denying that commission-free ETFs get the attention of the ‘couch potato’ investing crowd. In this post from the reddit Personal Finance Canada subreddit, it is interesting to see how Scotia iTrade’s commission-free offering stacks up.

Into the Close

That does it for this Thanksgiving Weekend edition of the roundup. Have a safe and enjoyable long weekend and don’t forget to carve out some time for fun! Remember, Canadian markets are closed on Monday.

Source: Giphy

 

 

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Discount Brokerage Weekly Roundup – October 2, 2015

source: giphy

One of the great lessons that the stock market teaches investors again and again is that perception is reality. Within the Canadian discount brokerage marketplace, this lesson is equally true, as almost all online brokerages wrestle with just how exactly they can get DIY investors to listen to what they are saying.

In this week’s roundup we take a look at how one discount brokerage is trying win investor attention by launching a newer, more exciting website. Being a new month we’ll also take a look at the deals and promotions Canadian brokerages are using to get noticed. Of course, nothing gets people’s attention quite like a trading platform outage during trading hours as one major online brokerage found out the hard way in our discount brokerage tweets of the week. Finally we’ll take a look at the upcoming investor education events and close out with the chatter from the Canadian investing forums. But first, let me take a selfie.

In With New

Over the past two years, the Canadian discount brokerage industry has tried to use commission price to get the attention of investors, and to a large degree it has worked.

Almost all the major bank-owned online brokerages (except for Scotia iTrade) and all of the independent online brokerages have standard commissions under $10 per trade and almost every time a brokerage has initiated a price drop, there has been a splash.

Could prices fall further? Sure but investors seem content for the time being to stick to the about-$10-per-trade mark – at least most do and most discount brokerages are in no rush to drop their prices.

As most of Canada’s online brokerages are coming to realize, after price drops, there has to be something else. And this year, that something else appears to have been “changing the website”. As we mentioned in last week’s roundup, Qtrade Investor officially unveiled their new website this week, capping off for them, what has been a marathon of planning and design. And, even though they weren’t first out of the gate to change their old website or pricing, it seems like their new website was worth the wait. For returning visitors to the Qtrade Investor website, the difference will feel a bit like night and day.

Screenshots of old Qtrade Investor homepage vs new Qtrade Investor homepage.

Like several other Canadian discount brokerages who have sought to refresh their look and feel over the past year, Qtrade Investor opted for a much more contemporary layout and design scheme.

Among the many thoughtful changes, ease of navigation was a clear priority. Elements such as the menus and sub-menus have evolved to make going from section to section seem easier. There are also fewer menu options and far less text to have to scan through on the screen to find the ‘right’ information. To boot, their ‘About’ section is dynamic and engaging showcase of who they are and why anyone who’s thinking about them should care.

Aside from the striking new look to the website, and improved navigation, one of the biggest changes has been to the education section of the website. Qtrade Investor has taken a much more active approach to supplying website visitors with educational content about investing – a strategy that many other brokerages are exploring to varying degrees.

On Qtrade Investor’s new site, there is now a growing list of standard educational content for beginner investors in the form of featured articles or a series of guides on topics such as margin trading, TFSA’s and stock trading ideas. They have also embraced video tutorials on investing concepts as part of the investor education mix.

For more experienced investors, there is access to syndicated content from the Financial Times. With information overload being the new reality for many users of the internet, what defines an effective website from a user’s perspective has changed. While Qtrade will not be the last online brokerage to change their website this year, there are those who have yet to do so that now have to deal with one more brokerage that DIY investors will be shifting their attention to.

Deals Update

The deals and promotions section was far less volatile than the markets were as we rolled into October. With 15 active offers on the table, there’s lots of selection for individuals looking to get a little something for opening an online trading account.

Discount brokerages appear to be in somewhat of a holding pattern with the end of October being an important milestone date in the calendars of many of them as the fiscal year end. We think there are still some big offers waiting in the wings, especially as it becomes clearer as to which brokerages are actively trying to win new clients over.

October is also an important month in the deals calendar with six of the offers set to expire at the end of this month. Clearly this month is of strategic importance so it will be interesting to see which brokerage(s) push a little harder into their corporate year end.

#DIYInvesting Tweets of the Week

There must have been something in that blood moon that tilted the trading world on its axis. Perhaps that’s what client reps at TD Direct Investing wished they could have blamed an outage of their trading platform on this past Wednesday as investors took to Twitter to vent their frustration as they sat idle during market hours. Of course, while TD Direct Investing and Scotia iTrade were having some customer woes, Questrade was the broker who offered up their shoulder to trade on.

Event Horizon

On deck this October are quite a few investor education events and opportunities. The World Moneyshow rolls into Toronto on October 30-31st . There will be a few discount brokerages exhibiting at this year’s show including Desjardins Online Brokerage, Interactive Brokers and National Bank Direct Brokerage. Also spotted on the exhibitor list is roboadvisory firm, Wealthsimple.

Options Education Day Toronto also takes place this weekend (October 3rd) in downtown Toronto. The cost for this session is $45 and features speakers from the Options Industry Council and representatives from the Montreal Exchange. As an interesting aside, there are six Canadian discount brokerages sponsoring this event.

From the Forums

WebBroken Down

In this forum post from the RedFlagDeals investing section, users of TD Direct Investing’s WebBroker platform cover the storm that arose when the platform went down during market hours.

Friends with Regulatory Requirements

This was an interesting post for those interested in the curious consequences of cohabitating with individuals working in the securities industry. Regulatory requirements are something all brokerages take seriously and as one reddit user found out, they even sometimes apply to one’s significant other.

Into the Close

That’s a wrap on yet another eventful week in the markets and with the brokerages. For all the Jays fans celebrating a very exciting season, #MerryClinchmas! See you next week!

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Discount Brokerage Deals & Promotions – October 2015

*Updated Oct. 9* October is typically the month when little ghouls and goblins put on their best costumes and head out in search of treats. For DIY investors, Canadian discount brokerages have quite a few treats in the form of deals and promotions running this month, and perhaps even a few tricks.

Heading into this month, there was a flurry of activity from five brokerages, each of whom launched new offers in September. While BMO InvestorLine and Questrade kicked off last month’s deal action, and Scotia iTrade launching a new offer to replace an expiring one mid-month, it was National Bank Direct Brokerage and Virtual Brokers who stepped back into the deals pool with some interesting offers. NBDB launched a commission free trade offer which coincided with their top finish in the latest JD Power Investor Satisfaction Survey while Virtual Brokers timed their university student oriented cash back promotion around the back-to-school window.

Extensions on two other long-standing offers also showed up for the start of another round of deals. Scotia iTrade’s ‘Refer a Friend’ offer has been extended to the end of 2015 as has Desjardins Online Brokerage’s $500 commission credit.

Canadian online brokers are in a bit of a holding pattern at the start of the month. With big announcements coming weekly at this point and the fiscal year end for many of the banks/brokerages at the end of October, there may be a few treats left for patient DIY investors. Be sure to check back through the month or follow us on Twitter for updates.

Expired Deals

There was one offer that officially expired mid-month last month from Scotia iTrade – their 1000 trade or $1000 cash back offer. This deal was replaced with a less headline grabbing 500 trade or $500 cash back offer.

Extended Deals

As mentioned above, Scotia iTrade and Desjardins Online Brokerage each had deals they extended out to the end of the year. For Scotia iTrade, the ‘refer a friend’ offer has been extended yet again, this time putting another three months on its game clock. For regular readers of the deals section, this is one offer that has reliably been extended every time it has come up for expiry, although this time around it has been extended for three months instead of the usual one month.

Desjardins Online Brokerage has also extended their signature offer for another three months keeping them on the deals board through the end of 2015.

New Deals

*Update: Oct. 9 – Virtual Brokers added another deal to its promotional offers this week with a revival of their 25 commission-free trade deal. Individuals depositing at least $5,000 of new assets into a new Virtual Brokers account can receive 25 commission-free trades which are good for use for one full year. See table below for more details.*

*Update: Oct. 6 – After a long hiatus from the deals and promotions section, TD Direct Investing is stepping back into the ring with a commission-free trade offer that lasts until November 30th. TD Direct Investing’s latest deal offers DIY investors either 50, 100 or 200 commission-free trades for minimum deposits of $25,000, $50,000 or $100,000 respectively.  To help sweeten the deal, they’re also offering 90 days of free access to their Advanced Dashboard platform. See table below for more details.*

There’s nothing to officially report in the new deals department at the beginning of October, however it is worth noting that Virtual Brokers’ new student-oriented cash back deal just got launched less than a week before the start of a new month and runs until the end of this month.

As always, if there are any new deals or promotions that you’d like to share with us, please drop us a note or comment below.

Discount Brokerage Deals

Company Brief Description Minimum Deposit Amount Commission/Cash Offer/Promotion Type Time Limit to Use Commission/Cash Offer Details Link Deadline
Jitney Trade A Sparx Trading exclusive offer! Use the promo code “Sparx Trading” when signing up for a new account with Jitney and receive access to their preferred pricing package and a massive 45% discount on the Real Tick trading platform. n/a Discounted Commission Rates none For more details click here none
BMO InvestorLine Individuals between 18 and 35 years of age who open a new qualifying account with BMO InvestorLine, may be eligible to receive 35 commission-free trades, an eBook on investing, $50 cash back and potentially waived account minimum fees. Use promo code “YOUNG” when signing up. Be sure to read the terms and conditions for more details on the offer. A) for commission free trades: n/a B) for cash back: $25,000 A) 35 commission-free trades (rebate for free trades to be applied week of March 28/2016) B) $50 cash back + 35 commission-free trades (cash back bonus to be applied week of March 28/2016) 90 days Youth Promotion October 31, 2015
For students and recent graduates (within the past 2 years), open a new account with Virtual Brokers with at least $1,000 and you may be eligible to receive $50 cash back. Use promo code UN332015 when registering to qualify. Be sure to read full terms and conditions. $1,000 $50 cash back Cash deposited shortly after Dec. 31/15 Student Promo October 31, 2015
Open a new account (TFSA, Margin or RRSP) and receive $50 commission credit . Use promo code: kdkfnbbc $1,000 $50 commission credit none none none
Refer a friend to Questrade and when they open an account you receive $25 cash back and they receive either A) $25; B) $50; C) $75; D) $100; or E) $250 depending on the amount deposited amount. Enter code: 476104302388759 during account sign up to qualify. Be sure to read the terms and conditions for eligibility and additional bonus payment structure and minimum balance requirements. A) $1,000 – $9,999 B) $10,000 – $24,999 C) $25,000 – $49,999 D) $50,000 -$99,999 E) $100,000+ $25 cash back (for referrer per referral; $50 bonus cash back for every 3rd referral) For referred individuals: A) $25 cash back B) $50 cash back C) $75 cash back D) $100 cash back E) $250 cash back Cash deposited into Questrade billing account within 7 days after funding period ends (90 days) Refer a friend terms and conditions; Code Number: 476104302388759 none
Open and fund a new account (TFSA, Margin or RRSP) with at least $1,000 and you may be eligible to receive 5 commission-free trades. Use promo code 5FREETRADES when signing up. Be sure to read terms and conditions carefully. $1,000 5 commission-free trades 60 days 5 commission-free trade offer December 31, 2016
Open and fund a new online trading account with Questrade with at least A)$1,000 or B)$10,000 and you could be eligible to receive either A)10 or B) 100 commission-free trades. Use promo code 100LOWCOM2015 when applying to be eligible for this offer. Be sure to read the full terms and conditions for this promotion. A)$1,000 B)$10,000 A) 10 commission-free trades B) 100 commission-free trades 60 days Commission-free Trade Promotion December 31, 2015
Open a new online trading account (registered, margin or FX and CFD) with Questrade and deposit at least $5,000 in order to be eligible to qualify for a $50 prepaid Visa gift card. Clients must also place at least one commission-generating trade within 60 days. Use promo code VISA502015 when signing up. Be sure to read terms and conditions for full details. $5,000 $50 prepaid Visa card Prepaid Visa cards will be mailed after clients complete eligibility requirements. Prepaid Visa Promotion October 30, 2015
Open and fund a new account at Virtual Brokers with at least $5,000 and you could be eligible to receive up to 25 commission-free stock or ETF trades good for use for up to one year. Use promo code “TRADEFREE2015” when signing up to qualify. Be sure to read full terms and conditions carefully. $5,000 25 commission-free trades 365 days 25 commission-free trades December 31, 2015
Open a new online trading account with National Bank Direct Brokerage and deposit either A) $5000 – $24,999; B) $25,000 – $49,999 or C) $50,000 and you may be eligible to receive either A) 25; B) 50 or C) 100 commission-free trades. Use promo code “Trade” when applying to qualify. Be sure to read full terms and conditions carefully. A) $5,000 – $24,999 B) $25,000 – $49,999 C) $50,000+ A) 25 commission-free trades B) 50 commission-free trades C) 100 commission-free trades 90 days Commission-free Trades Offer November 30, 2015
Scotia iTrade If you refer a friend/family member who is not already a Scotia iTrade account holder to them, both you and your friend get a bonus of either cash or free trades. You have to use the referral form to pass along your info as well as your friend/family members’ contact info in order to qualify. There are lots of details/conditions to this deal so be sure to read the details link. A)$10,000 B)$50,000+ A) You(referrer): $50 or 10 free trades; Your “Friend”: $50 or 10 free trades (max total value:$99.90) B) You(referrer): $100 cash or 50 free trades; Your “Friend”: $100 cash or 50 free trades (max total value: $499.50) 60 days Refer A Friend to Scotia iTrade December 31, 2015
Scotia iTrade Open and fund a new Scotia iTRADE account with at least A) $15,000 – $49,999; B) $50,000 -$99,999; C)$100,000 – $249,999; or D)$250,000+ and you may be eligible to receive a corresponding cash back or commission rebate. For commission-free trades use code: FTN-F15 or for cash rebates use code: NC-F15. Be sure to read the terms and conditions carefully for rebate and cash back eligibility. Contact Scotia iTrade for full details on this offer. A) $15,000 – $49,999 B) $50,000 -$99,999 C) $100,000 – $249,999 D) $250,000+ A) 75 commission-free trades OR $75 cash back B) 125 commission-free trades OR $125 cash back C) 250 commission free trades OR $250 cash back D) 500 commission-free trades OR $500 cash back 120 days for commission-free trades; Cash for the cash back offer will be deposited directly by September 30, 2016. 500 free trade or $500 cash back promo December 31, 2015
Open and fund an eligible TD Direct Investing account with at least a) $25,000 b) $50,000 or c) $100,000 in new (to TD) assets and you could be eligible to receive a) 50 b) 100 or c) 200 commission-free trades. Be sure to read the full terms and conditions for this offer. A) $25,000 – $49,999 B) $50,000 – $99,999 C) $100,000+ A) 50 commission-free trades B) 100 commission-free trades C) 200 commission-free trades 45 days; commission-rebates will be paid by June 3, 2016 200 Free Trades Promo November 30, 2015
Disnat Disnat is offering new & existing clients $500 in commission credits which can be used for up to 6 months. To be eligible, new/existing clients need to deposit $50,000 into a Disnat account. You’ll have to call 1-866-873-7103 and mention promo code Disnat500. See details link for more info. $50,000 $500 commission credit 6 months Disnat $500 Commission Credit Promo December 31, 2015
BMO InvestorLine If you refer a new client to BMO InvestorLine and they open an account with a)$50,000 – $249,999 or b)$250,000+ the referrer and the referee will both receive cash. The new account must be opened with the referral code specific to the referrer. A) $50,000 – $249,999 B) $250,000+ A) You(referrer): $200; Your Friend(referee): $50 B) You(referrer): $300; Your Friend: $100 Payout occurs after 60 days (subject to conditions). BMO InvestorLine Refer-a-Friend October 30, 2015
Open and fund a new online trading account with Questrade with at least A)$50,000 to $99,999 or B)$100,000+ and you could be eligible to receive either A)$100 or B) $250 cash back. Use promo code CASHBACK2015 when applying to be eligible for this offer. Be sure to read the full terms and conditions for this promotion. A) $50,000 -$99,999 B) $100,000+ A) $100 cash back B) $250 cash back Cash will be deposited within 30 days of account being properly funded. $250 Cash Back Promo October 30, 2015
BMO InvestorLine Open a new qualifying account with BMO InvestorLine, and fund it with at least $100,000 in net new assets and you may be eligible to receive either A)$200 cash back plus 20 commission-free equity trades. Use promo code FALL2015 when signing up to be eligible. Be sure to read the terms and conditions for more details on the offer. $100,000 $200 + 20 commission-free equity trades Cash award will be paid the week of June 6, 2016. Trades are good for 1 year from signing up for promotional offer. Fall 2015 Promotion October 31, 2015

Expired Offers
Last Updated: October 9, 17:05 PST

Transfer Fee Deals

Company Brief Description Maximum Transfer Fee Coverage Amount Minimum Deposit Amount for Transfer Fee Eligibility Details Link Deadline
Scotia iTrade Transfer $15,000 or more to Scotia iTrade from another Canadian brokerage, and iTrade may pay up to $150 in transfer fees. $150 $15,000 500 Free Trade or $500 Cash Back Offer December 31, 2015
Transfer $15,000 or more to RBC Direct Investing and they will pay up to $135 in transfer fees $135 $15,000 Transfer Fee Rebate Details none
Transfer $25,000 or more from another brokerage and Credential Direct will cover up to $150 in transfer fees. Use promo code SWITCHME when signing up to qualify for the transfer promotion. $150 $25,000 Credential Direct Transfer Fee Rebate none
Qtrade Investor Qtrade Investor will reimburse your transfer fee up to $150 when transferring a balance of $10,000 or more. For reimbursement, please mail or fax a copy of your statement from the transferring institution that shows the transfer charge to Qtrade Investor at 604.484.2627 and indicate your Qtrade Investor account number. $150 $25,000 Transfer Fee Rebate none
Move your brokerage account to Questrade and they’ll cover the transfer-out fee up to $150. $150 $25,000 Transfer Fee Promo none
Transfer $25,000 or more from another brokerage and TD Direct Investing will cover up to $150 in transfer fees. $150 $25,000 200 commission-free trades November 30, 2015
Transfer $25,000 or more into a CIBC Investor’s Edge account and they will reimburse up to $135 in brokerage transfer fees. Clients must call customer service to request rebate after transfer made. $135 $25,000 confirmed with reps. Contact client service for more info (1-800-567-3343) none
Transfer $25,000 or more to a National Bank Direct Brokerage account and they will pay up to $135 plus taxes in transfer fees $135 $25,000 Transfer Fee Rebate none
Disnat Disnat is offering up to $150 to cover the cost of transfer fees from another institution. To be eligible, new/existing clients need to deposit $50,000 into a Disnat account. You’ll have to call 1-866-873-7103 and mention promo code Disnat500. See details link for more info. $150 $50,000 Disnat $500 Commission Credit Promo December 31, 2015
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Discount Brokerage Weekly Roundup – September 25, 2015

For some, this week started off about as bad as a post-Oktoberfest wurst nightmare scenario could be. The world awoke to major automaker Volkswagen admitting that there was something strange in the air with their emissions ratings. Of course while their stock was getting pummeled, traders also saw the opportunity to give Palladium, one of those important metals for those not so environmentally friendly diesel vehicles, one of its best rallies in a while. Competition can make companies do some crazy things.

Of course for Canadian discount brokerages, competition is nothing new. What is new, however, is just how nimble with technology they will have to become to effectively compete for the investors of tomorrow.

In this week’s roundup we take an exciting exclusive first look at one online brokerage’s new website and how they are building out their technology offering. Next we take a quick look at the interesting angles around the latest discount brokerage ranking results announced earlier in the week. After that we highlight yet another deal in the promotional race and cruise through the tweets from this week, investor education events and close out with some interesting dividend-themed forum chatter.

Sneak Peek at Qtrade Investor’s New Website

In a SparxTrading.com exclusive, we’ve managed to get our fans a first look at the new Qtrade Investor website, set to launch within the next few days.

As has been the trend for 2015, Canadian discount brokerages have spent a lot of time and effort in trying to refresh and modernize their websites. Without putting a number on how old their previous site was, Qtrade Investor’s latest website looks and feels like a modern experience.

Their new website front end experience is built for a multiscreen world and should accommodate smartphones, tablets, phablets, laptops and desktops. The layout is simple and contemporary as is the messaging. Their new design direction is also a subtle way to refresh the look and feel of Qtrade visually.

When asked what prompted the change on their part, Qtrade told us:

“Our conversations with self-directed investors and traders have led us to a better understanding of what’s important to them when choosing an online broker. The new public face of the Qtrade Investor website is clean, engaging and easy-to-use. We have also featured valuable educational articles, guides and videos for new and experienced investors.”

Qtrade Investor’s New Website (source: screenshot)

We’ll be sure to bring readers more details when Qtrade’s website fully launches however it looks like there are some very exciting features planned for their new site.

One of the big commitments that Qtrade Investor has recognized and followed through on is the improvement of user experience. Their mobile trading offering, in the span of two years, has gone from fairly standard to competitive.

Just this week Qtrade Investor joined the small list of Canadian online brokerages whose mobile apps are supported on Apple Watch.

What’s clear is that the pace of change in technology is accelerating and one of the new benchmarks DIY investors are going to demand be met is how technologically responsive their brokerage is. For Qtrade Investor, the new responsive website and roll-out of a leading edge online access point are two big strides that other brokerages are going to have to work much harder to catch up to.

Be sure to keep ‘watching’ @SparxTrading on Twitter for more details.

JD Power Discount Brokerage Rankings Crown National Bank Direct Brokerage

It’s like Déjà vu all over again. Almost 2 years after National Bank Direct Brokerage took top spot in the JD Power Investor Satisfaction Survey, NBDB managed to do it again handily beating out the rest of Canada’s most popular brokerages and displacing their cross-town rival Desjardins Online Brokerage. And what a difference 2 years can make.

Since NBDB’s win in 2013 the world of Canadian discount brokerages has been turned upside down by changes in standard commission pricing, powerful mobile devices as well as the proliferation of roboadvisors. If there’s one rule in the world of Canadian online brokerages, it appears to be step up or step back.

While we’ll save the deep dive on these rankings for an upcoming post, here’s a quick preview of some interesting observations about this year’s JD Power Discount Brokerage Investor study results.

First, this year, there are three more discount brokerages being ranked than there were last year. Specifically this year Questrade, Qtrade Investor and HSBC InvestDirect returned to the rankings after not being evaluated in 2014. Most interesting is that Questrade’s return to this list puts it high enough on the list to position itself as the highest ranked of the independent discount brokerages. For Qtrade Investor and HSBC InvestDirect, their return was not as stellar landing at 8th and 10th out of a field of 10.

Ratings on JD Power Discount Brokerage Survey from 2013 to 2015

Of course, coming in ‘last’ or ‘first’ in 2015 doesn’t exactly mean the same as it did in the past. Looking at the range between the top and bottom scores from 2013 to 2015, the gap has narrowed considerably. That’s not great news for the online brokerages at all who are now going to have to put their creativity into overdrive to do something that DIY investors are genuinely going to get excited about.

Range between highest and lowest scores on JD Power Canadian Discount Brokerage Rankings 2013 to 2015

Finally, and strangest of all, of the firms that have had the largest positive changes from 2013 to 2015 (Questrade, RBC Direct Investing and Scotia iTRADE), it is remarkable that Scotia iTRADE still continues to occupy the lower end of the ranking spectrum.

As of this September, they are now the only discount brokerage on this list to have standard commission pricing over $10. As CIBC Investor’s Edge may exemplify, just having low commission fees isn’t enough to get investors thinking about ‘satisfaction’. Not having competitive standard commission fees, however, is almost a sure fire way to make DIY investors harder to please.

Stay tuned for the full run down on this year’s JD Power Discount Brokerage results.

Virtual Brokers Launches Back-to-School Promotion

Once again it’s Friday and there’s more good news for DIY investors – at least the students. Virtual Brokers publicly launched their latest promotion today in a bid to step back into the deals ring. Their latest offer is a $50 cash back promotion for investors who are qualified students or recent (within two years) graduates with a deposit of at least $1,000. With the addition of Virtual Brokers’ latest deal, the count of live offers climbs to 15 promotions from discount brokerages as we head into the final few days of the month. Check out the deals and promotions section for more info.

Discount Brokerage Tweets of the Week

This past week on Twitter, Questrade stood out once again as the discount brokerage generating and responding to the online buzz. While webinars are generally not newsworthy announcements, in Questrade’s case, their webinar featuring OTC Markets took place this week alongside (conveniently) the launch of a few more actively managed ETFs. Interestingly, there was a comment of a user who just couldn’t let the design bug go without saying something to Questrade – it seems s/he felt justified in saying something. Click below to read this weeks tweets.

 

Event Horizon

Fall is in full swing, and it’s an exciting week ahead for discount brokerage-sponsored investor education events. Here are some upcoming sessions that may be of interest to dividends enthusiasts, and those who want to learn about ETFs, put options and technical analysis. September 28th TD Direct Investing – Dividends | Important Dates and Details to Know September 29th TD Direct Investing – Asset Allocation and ETFs feat. Bruce Sellery and Pat Chiefalo September 30th Scotia iTRADE – The Power Of the Put Option with AJ Monte TD Direct Investing – Introduction to Technical Analysis

From the Forums

DRIP it like it’s hot

In this post from reddit’s PersonalFinanceCanada section, RBC Direct Investing and Questrade get pitted head to head when it comes to dividend investing – specifically for someone interested in having their money grow with dividends. An interesting perspective on price vs convenience.

The Divid-end of the Road

In another dividend investing-themed post, this time from RedFlagDeals, a few dividend investors appear to be brewing about the troubles of receiving US dividends without incurring currency exchange fees. It’s a lot to take in from the beginning but an interesting view on how to win or lose DIY investor clients.

Into the Close

That’s a wrap for this week’s roundup. Have a great weekend, rest up and have fun dreaming up the next big thing. In the meantime, here’s some more of that ‘boredElonMusk’ to get you thinking….

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Discount Brokerage Deals & Promotions – September 2015

*Updated September 26*

September is not even a day old and it’s off to a volatile start in the equity markets. Even though this is the month when leaves start changing colour, it seems like DIY investors are going to see portfolios and markets change colour first.

Canadian discount brokerages, and in particular their deals and promotions, are also stepping into September having to navigate some big changes. Specifically, heading into this new month, seven deals or promotions from five different brokerages have officially expired leaving the those brokerages who have offers a better chance at getting the attention of DIY investors and those on the sidelines with some catching up to do.

While brokerages, such as BMO InvestorLine and Questrade continue to rotate offers, other online brokerages, such as National Bank Direct Brokerage, HSBC InvestDirect and Virtual Brokers have opted to let offers lapse, at least for the moment.

Part of the strategy behind the number of discount brokerage deals being offered in the summer was to offset the slowdown that typically occurs as investors take time away from the markets. This fall, however, brokerages may have to get creative in providing incentives for DIY investors to open up online trading accounts because of substantial stock market volatility.

As always, we’ll be watching closely to see which brokerages decide to launch offers this month and if you’ve heard of anything not listed, drop us a note or comment below.

Expired Deals

The end of August saw seven deals officially expire from five discount brokerages. Of those, however, three brokerages still have these offers posted on their websites (at the time of publication). Here’s a quick list of the deals that expired at the end of August:

  • BMO InvestorLine – Summer Cash Back Promotion
  • BMO InvestorLine – Youth Promotion Phase II
  • HSBC InvestDirect – 30 commission free trades promotion
  • NBDB – iPad Mini or $300 Cash Back promotion
  • Questrade – 3 months free trading promotion
  • Questrade – $500 Apple Store Gift Card Promotion
  • Virtual Brokers – 25 commission free trades promotion

As mentioned above, there are a couple of “expired” offers still being advertised on brokerage web pages at the time of publication, specifically BMO InvestorLine’s Youth Promotion, HSBC InvestDirect’s 30 free trade promotion and Virtual Brokers’ 25 commission-free trades promotion. We’ll continue to monitor them for any updates or extensions.

Extended Deals

*Update: Although it took a few days to reach the website, BMO InvestorLine has extended their Youth Promotion once again. The new deadline to take advantage of this offer is October 31st, 2015. See table below for more info*

At the time of publication there are no extensions of deals to report.

New Deals

*Update: Virtual Brokers is back in the deals ring with a “back-to-school” themed promotion. Students who sign up for a Virtual Brokers account (with a deposit of at least $1,000) can receive a cash-back promotion of $50. See table below for more details*

*Update: The deals and promotions are starting to ramp up as three new offers from three different online brokerages have been spotted since the update four days ago.

First, Scotia iTrade has launched their latest cash back or commission free trade offer to replace the offer which expired Sept. 13th. Their latest offer is similar in that it provides the choice of cash back or free trades, however it looks like Scotia iTrade is sweetening the deal for investors with lower deposit amounts by offering $75 cash back (instead of $50) for the first deposit tier. When the bids increase it’s a sure sign of competition becoming more fierce. See table below for more details on the pricing tiers and deadlines.

The next offer is from Questrade who started the month without a dedicated offer for the deposit tier of $50,000+ but who also has decided to provide a cash-back bonus that is quite competitive. Questrade is offering either $100 cash back or $250 cash back for deposits of either $50,000 or $100,000+ respectively. See table below for more information.

Finally, National Bank Direct Brokerage has stepped back into the deals and promotions arena with a multi-tiered commission-free trades offer. For deposits of between $5,000 to $24,999 eligible clients can receive 25 commission-free trades; for deposits between $25,000 and $49,999, eligible clients can receive 50 commission-free trades; and finally, for deposits of $50,000+, eligible clients can receive 100 commission-free trades. See the table below for more information.*

Two new offers from BMO InvestorLine and Questrade kick started the deals activity for September.

Starting first with BMO InvestorLine, their latest promotion is a combination of free trades and cash back and is aimed at individuals depositing at least $100,000. Specifically, BMO InvestorLine is offering $200 cash back and 20 commission-free trades which are good for use for up to a year. The offer runs until October 31st and is open to both new and existing clients (who open a new account). See table below for more details.

Questrade starts the month with the most deals of any Canadian online brokerage. Their latest promotion is a relaunch of a previously posted commission-free trading deal. This offer gives eligible clients either 100 commission-free trades (for deposits of at least $10,000) or 10 commission-free trades (for deposits of $1,000 to $9,999).

Discount Brokerage Deals

Company Brief Description Minimum Deposit Amount Commission/Cash Offer/Promotion Type Time Limit to Use Commission/Cash Offer Details Link Deadline
Jitney Trade A Sparx Trading exclusive offer! Use the promo code “Sparx Trading” when signing up for a new account with Jitney and receive access to their preferred pricing package and a massive 45% discount on the Real Tick trading platform. n/a Discounted Commission Rates none For more details click here none
BMO InvestorLine Individuals between 18 and 35 years of age who open a new qualifying account with BMO InvestorLine, may be eligible to receive 35 commission-free trades, an eBook on investing, $50 cash back and potentially waived account minimum fees. Use promo code “YOUNG” when signing up. Be sure to read the terms and conditions for more details on the offer. A) for commission free trades: n/a B) for cash back: $25,000 A) 35 commission-free trades (rebate for free trades to be applied week of March 28/2016) B) $50 cash back + 35 commission-free trades (cash back bonus to be applied week of March 28/2016) 90 days Youth Promotion October 31, 2015
For students and recent graduates (within the past 2 years), open a new account with Virtual Brokers with at least $1,000 and you may be eligible to receive $50 cash back. Use promo code UN332015 when registering to qualify. Be sure to read full terms and conditions. $1,000 $50 cash back Cash deposited shortly after Dec. 31/15 Student Promo October 31, 2015
Open a new account (TFSA, Margin or RRSP) and receive $50 commission credit . Use promo code: kdkfnbbc $1,000 $50 commission credit none none none
Refer a friend to Questrade and when they open an account you receive $25 cash back and they receive either A) $25; B) $50; C) $75; D) $100; or E) $250 depending on the amount deposited amount. Enter code: 476104302388759 during account sign up to qualify. Be sure to read the terms and conditions for eligibility and additional bonus payment structure and minimum balance requirements. A) $1,000 – $9,999 B) $10,000 – $24,999 C) $25,000 – $49,999 D) $50,000 -$99,999 E) $100,000+ $25 cash back (for referrer per referral; $50 bonus cash back for every 3rd referral) For referred individuals: A) $25 cash back B) $50 cash back C) $75 cash back D) $100 cash back E) $250 cash back Cash deposited into Questrade billing account within 7 days after funding period ends (90 days) Refer a friend terms and conditions; Code Number: 476104302388759 none
Open and fund a new account (TFSA, Margin or RRSP) with at least $1,000 and you may be eligible to receive 5 commission-free trades. Use promo code 5FREETRADES when signing up. Be sure to read terms and conditions carefully. $1,000 5 commission-free trades 60 days 5 commission-free trade offer December 31, 2016
Open and fund a new online trading account with Questrade with at least A)$1,000 or B)$10,000 and you could be eligible to receive either A)10 or B) 100 commission-free trades. Use promo code 100LOWCOM2015 when applying to be eligible for this offer. Be sure to read the full terms and conditions for this promotion. A)$1,000 B)$10,000 A) 10 commission-free trades B) 100 commission-free trades 60 days Commission-free Trade Promotion December 31, 2015
Open a new online trading account (registered, margin or FX and CFD) with Questrade and deposit at least $5,000 in order to be eligible to qualify for a $50 prepaid Visa gift card. Clients must also place at least one commission-generating trade within 60 days. Use promo code VISA502015 when signing up. Be sure to read terms and conditions for full details. $5,000 $50 prepaid Visa card Prepaid Visa cards will be mailed after clients complete eligibility requirements. Prepaid Visa Promotion October 30, 2015
Open a new online trading account with National Bank Direct Brokerage and deposit either A) $5000 – $24,999; B) $25,000 – $49,999 or C) $50,000 and you may be eligible to receive either A) 25; B) 50 or C) 100 commission-free trades. Use promo code “Trade” when applying to qualify. Be sure to read full terms and conditions carefully. A) $5,000 – $24,999 B) $25,000 – $49,999 C) $50,000+ A) 25 commission-free trades B) 50 commission-free trades C) 100 commission-free trades 90 days Commission-free Trades Offer November 30, 2015
Scotia iTrade If you refer a friend/family member who is not already a Scotia iTrade account holder to them, both you and your friend get a bonus of either cash or free trades. You have to use the referral form to pass along your info as well as your friend/family members’ contact info in order to qualify. There are lots of details/conditions to this deal so be sure to read the details link. A)$10,000 B)$50,000+ A) You(referrer): $50 or 10 free trades; Your “Friend”: $50 or 10 free trades (max total value:$99.90) B) You(referrer): $100 cash or 50 free trades; Your “Friend”: $100 cash or 50 free trades (max total value: $499.50) 60 days Refer A Friend to Scotia iTrade September 30, 2015
Scotia iTrade Open and fund a new Scotia iTRADE account with at least A) $15,000 – $49,999; B) $50,000 -$99,999; C)$100,000 – $249,999; or D)$250,000+ and you may be eligible to receive a corresponding cash back or commission rebate. For commission-free trades use code: FTN-F15 or for cash rebates use code: NC-F15. Be sure to read the terms and conditions carefully for rebate and cash back eligibility. Contact Scotia iTrade for full details on this offer. A) $15,000 – $49,999 B) $50,000 -$99,999 C) $100,000 – $249,999 D) $250,000+ A) 75 commission-free trades OR $75 cash back B) 125 commission-free trades OR $125 cash back C) 250 commission free trades OR $250 cash back D) 500 commission-free trades OR $500 cash back 120 days for commission-free trades; Cash for the cash back offer will be deposited directly by September 30, 2016. 500 free trade or $500 cash back promo December 31, 2015
Disnat Disnat is offering new & existing clients $500 in commission credits which can be used for up to 6 months. To be eligible, new/existing clients need to deposit $50,000 into a Disnat account. You’ll have to call 1-866-873-7103 and mention promo code Disnat500. See details link for more info. $50,000 $500 commission credit 6 months Disnat $500 Commission Credit Promo September 30, 2015
BMO InvestorLine If you refer a new client to BMO InvestorLine and they open an account with a)$50,000 – $249,999 or b)$250,000+ the referrer and the referee will both receive cash. The new account must be opened with the referral code specific to the referrer. A) $50,000 – $249,999 B) $250,000+ A) You(referrer): $200; Your Friend(referee): $50 B) You(referrer): $300; Your Friend: $100 Payout occurs after 60 days (subject to conditions). BMO InvestorLine Refer-a-Friend October 30, 2015
Open and fund a new online trading account with Questrade with at least A)$50,000 to $99,999 or B)$100,000+ and you could be eligible to receive either A)$100 or B) $250 cash back. Use promo code CASHBACK2015 when applying to be eligible for this offer. Be sure to read the full terms and conditions for this promotion. A) $50,000 -$99,999 B) $100,000+ A) $100 cash back B) $250 cash back Cash will be deposited within 30 days of account being properly funded. $250 Cash Back Promo October 30, 2015
BMO InvestorLine Open a new qualifying account with BMO InvestorLine, and fund it with at least $100,000 in net new assets and you may be eligible to receive either A)$200 cash back plus 20 commission-free equity trades. Use promo code FALL2015 when signing up to be eligible. Be sure to read the terms and conditions for more details on the offer. $100,000 $200 + 20 commission-free equity trades Cash award will be paid the week of June 6, 2016. Trades are good for 1 year from signing up for promotional offer. Fall 2015 Promotion October 31, 2015

Expired Offers
Scotia iTrade Open and fund a new Scotia iTRADE account with at least A) $15,000 – $49,999; B) $50,000 -$99,999; C)$100,000 – $249,999; D)$250,000 – $499,999; E) $500,000 – $999,999 or F)$1,000,000+ you may be eligible to receive a corresponding cash back or commission rebate. For commission-free trades use code: THSP15 or for cash rebates use code: RNYDMN. Be sure to read the terms and conditions carefully for rebate and cash back eligibility. Contact Scotia iTRADE for full details on this offer. A) $15,000 – $49,999 B) $50,000 -$99,999 C) $100,000 – $249,999 D) $250,000 – $499,999 E) $500,000 – $999,999 F) $1,000,000+ A) 50 commission-free trades OR $50 cash back B) 100 commission-free trades OR $100 cash back C) 250 commission free trades OR $250 cash back + KeeneOnTheMarket Subscription D) 350 commission-free trades OR $350 cash back + KeeneOnTheMarket Subscription E) 500 commission-free trades OR $500 cash back + KeeneOnTheMarket Subscription F) 1000 commission-free trades OR $1,000 cash back + KeeneOnTheMarket Subscription 120 days for commission-free trades Cash back to be deposited by February 13, 2016. $1000 or 1000 free trade offer September 13, 2015
Last Updated: September 26, 2015 1:30am PT

Transfer Fee Deals

Company Brief Description Maximum Transfer Fee Coverage Amount Minimum Deposit Amount for Transfer Fee Eligibility Details Link Deadline
Scotia iTrade Transfer $15,000 or more to Scotia iTrade from another Canadian brokerage, and iTrade may pay up to $150 in transfer fees. $150 $15,000 1000 Free Trade or $1000 Cash Back Offer September 13, 2015
Transfer $15,000 or more to RBC Direct Investing and they will pay up to $135 in transfer fees $135 $15,000 Transfer Fee Rebate Details none
Transfer $25,000 or more from another brokerage and Credential Direct will cover up to $150 in transfer fees. Use promo code SWITCHME when signing up to qualify for the transfer promotion. $150 $25,000 Credential Direct Transfer Fee Rebate none
Qtrade Investor Qtrade Investor will reimburse your transfer fee up to $150 when transferring a balance of $10,000 or more. For reimbursement, please mail or fax a copy of your statement from the transferring institution that shows the transfer charge to Qtrade Investor at 604.484.2627 and indicate your Qtrade Investor account number. $150 $25,000 Transfer Fee Rebate none
Move your brokerage account to Questrade and they’ll cover the transfer-out fee up to $150. $150 $25,000 Transfer Fee Promo none
Transfer $25,000 or more into a CIBC Investor’s Edge account and they will reimburse up to $135 in brokerage transfer fees. Clients must call customer service to request rebate after transfer made. $135 $25,000 confirmed with reps. Contact client service for more info (1-800-567-3343) none
Transfer $25,000 or more to a National Bank Direct Brokerage account and they will pay up to $135 plus taxes in transfer fees $135 $25,000 Transfer Fee Rebate none
Disnat Disnat is offering up to $150 to cover the cost of transfer fees from another institution. To be eligible, new/existing clients need to deposit $50,000 into a Disnat account. You’ll have to call 1-866-873-7103 and mention promo code Disnat500. See details link for more info. $150 $50,000 Disnat $500 Commission Credit Promo September 30, 2015
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Discount Brokerage Weekly Roundup – August 28, 2015

Source: Giphy

This past week saw such a crazy mix of sell-off and rally it could have easily been characterized as a McWhopper of a trading week. For Canadian discount brokerages, however, volatility is more than just food for thought; it looks like it may just be the main course.

In this week’s discount brokerage roundup, we start with an in-depth look at the back-to-school battle brewing between brokerages in the RESP space. Next we check out the deals that are on the chopping block heading into September and then take a look at how the volatile markets rattled online brokerages in the tweets of the week. On the final approach we look at upcoming investor education events and close out with some interesting brokerage chatter from the forums.

Back to School Battles

With back-to-school on the minds of many parents, it looks like several online brokerages are taking the opportunity to promote their RESP account offerings. While the RESP doesn’t typically get a lot of attention, it was interesting to take a deeper dive into the different approaches taken to pricing this account by Canadian brokerages.

The Registered Education Savings Plan (RESP) is staple registered account type and as such is offered by almost all Canadian online brokerages. These past few weeks, however, two big bank-owned brokerages, CIBC Investor’s Edge and TD Direct Investing, have posted messaging on their homepages referencing these account types, and another non-bank owned brokerage, Questrade, has been talking about upcoming changes to its RESP pricing.

While the messaging from CIBC Investor’s Edge and TD Direct Investing was fairly standard, it was the move that Questrade was making that caught our attention.

In a note to its DIY investor clients this past week, Questrade announced that starting November 1st, its fees for RESPs are going up for certain clients. Specifically, clients with less than $15,000 in assets (across all Questrade accounts or less than $15,000 in combined assets with a myFamily program), will be subject to a $50 annual charge for their RESP account.

Given the fierce competition between brokerages, especially on commission pricing, it is interesting to see Questrade once again start to raise its non-commission fees, especially since they have historically competed on ‘low cost’.

So just how does Questrade’s new $50 annual charge for an RESP stack up?

Within the Canadian discount brokerage space, RESP account fees typically range between $0 and $100 per year depending on the brokerage. As the charts below show, however, account fees only tell part of the story – the other part has to do with the size of assets required to qualify to have those fees waived.

When it comes to RESP account fees, CIBC Investor’s Edge has the lowest fee ($0) regardless of balance size or activity level. It is interesting to note that they are the only Canadian discount brokerage for whom that is true.

Also interesting to note is that the size of the brokerage doesn’t necessarily translate into what an RESP costs. That is to say, of the five brokerages that charge administration charges of $100 per year (currently the highest administration charge), two of them are non-bank owned (Credential Direct and Qtrade) brokerages.

Fig. 1 Annual RESP account fees at Canadian discount brokerages
Fig. 2 Minimum assets or account balance required to waive RESP fees at Canadian discount brokerages

Conversely, two of the brokerages that typically compete on commission cost, Questrade and Virtual Brokers, don’t have the cheapest fees for RESPs.

For Questrade, the newly announced fee of $50 per year requires at least $15,000 in order to be waived. For Virtual Brokers, on the other hand, their pricing page states that the annual fee for their Canadian dollar RESP is $25 per year, regardless of balance.

With regards to the big bank-owned brokerages, both BMO InvestorLine and TD Direct Investing require the highest asset minimums to have fees waived at $25,000. RBC Direct Investing and Scotia iTRADE, on the other hand, have lower thresholds at $15,000 but have higher fees than BMO InvestorLine and TD Direct Investing for not meeting those minimums.

Thus, for individuals hunting for a low-cost provider for online brokerage services, the lesson is to understand what your total needs are as an investor.

Brokerages that might offer a break on commission-fees may not offer the same low-cost when it comes to administration fees or thresholds to have those fees waived.

In the case of Canadian online brokerages offering RESPs, for those with less than $15,000 in assets, the least expensive provider is CIBC Investor’s Edge followed by Virtual Brokers. Those with $25,000 or more in assets don’t really need to worry about fees unless they’re with either HSBC InvestDirect or Virtual Brokers. Given that Virtual Brokers appears in both types of categories indicates that there are certain balance conditions in which it may be advantageous relative to most other brokerages and others where it less competitive.

On the other hand, the fact that CIBC Investor’s Edge can offer the bank-owned convenience factor as well as low trading commission cost poses a genuine challenge to other providers of this account type.

With Questrade now raising fees and other providers not yet moving in this space, CIBC Investor’s Edge looks like they’re sitting at the head of the RESP class.

Deals on a Roll

As the markets have shown heading into September, summer is not about to go quietly. And, it appears, neither are the advertised discount brokerage deals and promotions.

Although there are 16 advertised offers currently in play, 7 of those are scheduled to expire at the end of August. Online brokerages including BMO InvestorLine, HSBC InvestDirect, National Bank Direct Brokerage, Questrade and Virtual Brokers all have offers set to end signaling a lot more volatility in the promotions space about to take place.

Of particular interest is the group of offers for individuals depositing at least $50,000 or $100,000 as this prized segment has attracted some very competitive offers from BMO InvestorLine, National Bank Direct Brokerage, Questrade and Scotia iTRADE.

While it is difficult to predict which offers, if any, will be renewed or extended, the odds are good that BMO InvestorLine, Questrade and Virtual Brokers will have promotions in play beyond the end of August deadline.

Historically the fall season is when DIY investors perk up and start paying attention to markets. This year the recent market volatility has certainly caught the attention of many and perhaps kick-started the comparison shoppers.

Online brokerages have almost certainly noticed more interest from DIY investors kicking the tires on new accounts. For savvy DIY investors, however, the forecast for deals and promotions heading their way looks favourable.

Be sure to check out the deals and promotions section next week and throughout September as many of the major financial institutions will be sprinting towards their fiscal year end (end of October) and hopefully tossing in a few extra deals to finish on a high note with.

Tweets of the Week

Markets weren’t the only ones seeing red this week. With the sharp uptick in volatility taking equity prices across the globe for a joyride, there were many investors that either tried to get into or out of (or both) positions via their online trading accounts. Unfortunately for many of them, more than a few brokers saw trading platforms and feeds choke on the volume. But the pain didn’t stop there.

When platforms or data feeds go down, most DIY investors know that the only lifeline for an order is to make a phone call. As this week showed, however, even the biggest bank-owned brokerage call centres couldn’t handle the swell, with phone lines flashing busy as traders rushed to try and place their orders.

This week’s tweets offer a great example of how discount brokerages big and small can get overwhelmed when markets move quickly, especially to the downside. And, just in case readers think this was a Canadian brokerage issue – it most certainly wasn’t. Major US brokerages such as TD Ameritrade and Charles Schwab also saw trading interruptions as a result of technology being overwhelmed.

Event Horizon

Options trading, short selling and technical analysis are just a few of the topics being covered by different online brokerage investor education teams next week. Click the links below for more details.

September 1st

Scotia iTRADE – Getting Started with Options with Pro Market Advisors

September 2nd

NBDB – Short Selling – [Fr]

September 3rd

Scotia iTRADE – How to Balance Risk and Reward Trading Options with Sarah Potter

September 4th

Scotia iTrade – Combining Technical and Fundamental Analysis with AJ Monte

From the Forums

With the markets moving around so much this week, there was also an uptick in the level of conversation about what the markets were doing and whether the sudden and sharp sell-off was the beginning of the end or the buying opportunity of the year.  In the talk of market tops and bottoms, here are a couple of interesting finds related directly to discount brokerages.

Byte the Hand that Feeds

In this brief exchange on RedFlagDeals.com’s investing forum, one new user to Interactive Brokers is looking for a little more information on which data feeds to consider when using IB’s trading platform.

A Better Option?

Options trading continues to grow in popularity with DIY investors. While many trading platforms have yet to really keep pace with the user experience of options trading, ThinkOrSwim typically stands out as one platform options traders like. In this post from RedFlagDeals.com’s investing forum, the cost of Interactive Brokers is pitted against the user performance of ThinkOrSwim. Find out what folks had to say about each.

Into the Close

With the wild ride of this past week, many investors are glad to be heading into a weekend of relaxation. For die hards like this Japanese trader that apparently raked in $34 million this past week, there’s a reminder that while most folks are out relaxing, there are some that keep on grinding away looking for opportunity. However you end up charting out your weekend activities, have a great final weekend of August!

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Discount Brokerage Weekly Roundup – August 21, 2015

Source: Giphy

It seems that nowhere was safe from the bears this week. Not stock markets or commodities or even swimming pools. While the bears are out having a pool party, Canadian online brokerages are racing to see who’ll be the ‘last one into the pool’ when it comes to upgrading their website.

In this week’s roundup, technology dominates as we take a look at the latest brokerage to release a new trading. Next we take a look at new platform features being launched by an independent brokerage. Finally we take a look at the commentary about brokerages on Twitter, check out the upcoming investor education events and finally close out with some interesting forum threads for some leisurely reading.

Credential Direct Launches New Trading Website

This past week Credential Direct joined the growing number of Canadian online brokerages undertaking website refreshes and redesigns. Specifically Credential Direct has overhauled their website back end – the area where users would log in to make trades, manage their account and conduct research.

As with many newer websites, Credential Direct has redesigned the back end to be more responsive and adjust to different screen sizes. While the majority of ‘trading’ users will be on a desktop, those who are occasional investors will increasingly find themselves checking in to their accounts on either a mobile phone or a tablet.

Credential Direct already has a dedicated mobile-friendly site so it was interesting to see them style their primary site back end as if it were a mobile-friendly site. While the ‘responsive’ functionality looked promising, when tested on an iPhone 4s safari browser their newest design was substantially less mobile-friendly than their dedicated mobile site which does render well on mobile.

Nonetheless the design refresh has resulted in a less cluttered appearance and new left-of-screen navigation menu. Information within the site appears easier to find and view, especially on a larger monitor. Below is a promotional video by Credential Direct on their new website back end.

The design choice to keep things simple means that users get a functional experience. That said there are some features that indicate the website is still a work in progress, especially from a user experience point of view.

Items in the Plan sub-menu, for example, contain various handy calculators however when clicking on the links users get taken out of the website to a third-party set of tools. Similarly, clicking on the education section takes users back to the front end of the website.

While it’s not a make-or-break feature, from a user experience perspective it is a bit jarring to move from one set of design layouts and navigation to another.

For DIY investors, getting used to different technologies, websites and trading interfaces comes with the territory. More and more, however, the transition between devices using online software is being made to feel ‘seamless’ (amiright Netflix?) so brokerages undergoing redesigns now have the added challenge to get this right.

As online trading platform user comments from across social media this past week have suggested, however, there’s a fine line between form and function that discount brokerages need to pay attention to. Trading online comes down to performance and good looking websites that can’t do what DIY investors need or want are sure to earn ire instead of inspiring awe.

Overall, it is interesting to see how Credential Direct has tackled the multi-screen world that DIY investors now expect to function in. Specifically, the fact that their latest redesign does not offer a truly multi-device responsiveness means that users are exposed to different ways of navigating depending on the device they choose to access.

Fortunately, smaller screens may be on their way out and for now Credential Direct has a mobile site that works well for those screens. That said, the look, feel and organization of the new full site and the mobile site are just different enough to make navigating between devices feel fragmented.

With a busy fall season filled with new brokerage website releases, we’ll certainly be glued to all of our screens to see what the other discount brokerages come up with next.

Questrade Livin’ on the Edge

In keeping with the platform and technology upgrades theme, Questrade also officially announced a number of interesting upgrades to their online trading platform IQ Edge.

Designed for power users and those that want the equities ‘trader’ feel, IQ Edge is the most feature-rich of the entire suite of Questrade’s platform family which consists of four platforms: IQ Essential, IQ Web, IQ Edge and IQ Mobile.

With the latest features, however, Questrade’s platform offering has gotten even more powerful and will start to make other discount brokerages scramble to deploy some upgraded bells and whistles.

Here’s a quick overview of some of the new features:

  1. Integration with StockTwits
  2. Order management directly from charts
  3. New categories and filters in the market movers window (great for active traders)
  4. Cross zero orders
  5. Options rollovers (apparently coming soon)

For the xylophone loving crowd, Questrade has put together a video that shows some of the new features being integrated into their IQ trading platform. For more details on the release, Questrade’s blog post explains it further.

The integration of social media streams into the trading platform and the category filters are certainly getting some folks excited. That said, with any technology change or upgrade there are bound to be hiccups (we saw a few Twitter users chime in on this in our tweets of the week below).

Overall, Questrade appears to be firing on all cylinders when it comes to technology upgrades. Just a few weeks ago they also announced a soon-to-be released revamp of their trading platforms into a new ‘trading experience.’

Questrade has clearly recognized that one of their biggest user bases, younger investors, are on different screens all the time and creating a seamless experience in a trading platform is a priority. Whether or not Questrade succeeds will be seen over time, however the early reveal shows that they’re up for the challenge.

Clearly technology upgrades and user experience upgrades are high on the list of what Canadian discount brokerages are concerned about – and with good reason. Websites, screens, devices and technology that four or even two years ago were passable are now deemed to be antiquated.

With technology moving as fast as it is, one of the metrics DIY investors will certainly be factoring in is not only how responsive websites are but how responsive to change their online brokerage is or isn’t.

Discount Brokerage Tweets of the Week

This week on Twitter it was interesting to observe what happened when both Questrade and Credential Direct released some shiny new bells and whistles.

In the case of Questrade, the reaction from their user base was generally positive, unprompted and noticeable. They also let people know that the changes were there which might have helped things along.

For Credential Direct, on the other hand, the reaction was more subdued. Perhaps the most interesting part, however, was that they elected not to broadcast the new release via their social media account – at least not yet.

Mentions this week were at a minimum however tweets from and about Credential Direct, Questrade and Scotia iTRADE still make for some colourful reading.

Event Horizon

Heading into the end of August there’s still more than a few interesting investor education events to check out. Topics include options, ETFs as well as fundamental and technical analysis. Click below for more info.

August 25th

NBDB – Introduction to Call Options – [Fr]

TD Direct Investing – Introduction to Investing in Options

TD Direct Investing – ETFs 101 – Everything You Ever Wanted to Know About ETFs

August 26th

Scotia iTRADE – Options as a Hedging Strategy with Montreal Exchange

TD Direct Investing – Introduction to Fundamental Analysis

August 27th

TD Direct Investing – Introduction to Technical Analysis

From the Forums

Ask and Ye Shall Re-See

As any IT or tech support operator knows, sometimes folks ask for help only to find out the answer themselves. In this post from the reddit Personal Finance Canada thread, it was interesting to see one user ask about transferring funds from one institution into their online brokerage account only to find an answer on their own. The lesson, however, is one in modern human behaviour: having access to forums and a community to ask is a preferred way for some people to navigate the world.

Give them a Toe

As they don’t often get much conversation time or coverage, it is interesting to see what folks have to say about Qtrade. In this post from RedFlagDeals, one user was curious about getting started with ETFs via Qtrade. Naturally those that can buy ETFs for free wondered aloud what was worth more than the commissions.

Into the Close

That does it for this week’s roundup. Heading into one the last weekends of the summer, there are folks that are looking for pools filled with water and pools filled with NFL football talent. Yes, in addition to da Bears, there will also be Giants, Packers, Seahawks and more on the minds of some. In the meantime, here’s some fun footage of actual bears enjoying the summer.


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Discount Brokerage Weekly Roundup – August 7, 2015

What a week in and around the equity markets. While investors are starting to see more red than green show up, Canadians are also starting to see more action from the red, blue and now orange of the various political parties jockeying for supremacy in the upcoming election. Politicians aren’t the only ones thinking about gathering support and looking eagerly towards October – discount brokerages are also in the same boat as the road to supremacy in the fall begins with lots of campaigning (not so much baby kissing…yet).

In this edition of the roundup we take a look at a deal that one online brokerage has relaunched to keep things interesting through the final stretch of summer. Next, we’ll take a peek at some more data from a US discount brokerage that paints a promising performance picture for DIY investors. From there we’ll take a look at the latest cheers and chirps on Twitter, provide a highlight of the upcoming investor education events and close out with some very interesting forum thread discussions.

Stacking the Deck

As we had mentioned last week, August is slated to be a busy month for deals and promotions. This past week, Questrade added yet another offer into the crowded deals arena by re-introducing their prepaid Visa card promotion.

The promotion offers up a $50 prepaid Visa for individuals depositing at least $5,000. Of course with all offers, it’s important to read the fine print as sometimes the larger print paints a different picture. In this case the landing page for the offer has the following pitch:

Source: Questrade.com

While Questrade states that there four steps to obtaining the $50 prepaid visa, there are few things that it conveniently left out when comparing these four steps to the full description on the terms and conditions.

Specifically, that individuals need to make at least one commission-generating trade in order to qualify for the prepaid Visa card.

Source: Questrade.com

Another step not mentioned is the wait time between the deposit and when the card will arrive.

Questrade now has 14 concurrently advertised offers on their promotions page, which is substantially higher than any other discount brokerage. Digging a bit deeper, the offers reflect a diversity of attempts by Questrade to appeal to different potential clients. From ebooks to contests to gadgets to the more traditional free trades and cash back offers, Questrade is certainly casting a wide net when it comes to promotional activity.

Other discount brokerages, especially the independent brokerages and less-popular bank-owned brokerages, have their work cut out for them in the promotional mix. Trying to compete against Questrade’s promotional machinery will certainly be a challenge given their experience in this area. At the other end of the spectrum, competing against the well-established brands of the larger bank-owned brokerages who not only have deeper pockets but also much greater followings, won’t come cheap.

With a busy September on the horizon for many brokerages, it would not be at all surprising to see other brokerages starting to launch multiple concurrent offers as they ante up alongside Questrade for getting DIY investors’ attention.

Trading the Trend

Many seasoned traders know the phrase ‘the trend is your friend until it ends’. For Interactive Brokers, it looks like they’re still pretty chummy with the trend pushing their business value up and to the right.

Once again Interactive Brokers published its performance figures for the month that just passed (July) and once again there was a solid year-over-year increase in trading metrics.

Aside from the fact that they saw a year over year increase in daily average revenue trades (DARTs) of 23% to 652 thousand, what really stood out was that they grew their account base to 314 thousand, up 18% year-over-year and 1% higher than the previous month. In other words, Interactive Brokers continues to crush it when it comes to growing their client base, especially amongst the active trader segment.

Here is a screenshot of their average commissions and order sizes for those willing to indulge in a little bit of commission-price envy:

Source: InteractiveBrokers.com

For Canadian DIY investors considering Interactive Brokers, it’s often a challenge to find coverage of them in many of the different rankings and ratings. Until somewhat recently, Interactive Brokers Canada did not offer registered accounts nor was the user base sufficiently high for many of the major rankings/surveys of Canadian discount brokerages. Going forward, however, there might be more coverage as a result of the new account offerings.

That said, there are indirect data points such as Interactive Brokers’ financial and performance metrics show that quarter after quarter, traders keep coming to Interactive Brokers at a rate faster than they’re leaving. That is a trend traders looking for an online brokerage may want to pay attention to.

Event Horizon

It looks to be somewhat of a quiet week ahead for discount brokerage-sponsored investor education events. Here are a couple of upcoming sessions that may be of interest to dividend enthusiasts, as well as those interested in technical analysis and trading strategies.

August 11

Scotia iTRADE – Dividends Are The Cake, Not The Icing with Horizons ETFs

NBDB – Introduction to Technical Analysis – Moving Averages – [Fr]

August 13

NBDB – Trading Plan and Investment Strategy for Mid and Short Term Traders – [Fr]

Scotia iTRADE – Using Volatility To Trade Options with Sarah Potter

NBDB – Introduction to Technical Analysis: Oscillators – [Fr]

Discount Brokerage Tweets of the Week

In this week’s discount brokerage tweets scan, it appeared that brokerages were offered a bit of a break from the usual barrage of technical and account issues. While there were still a few technical issues that got folks tweeting, the conversations seemed relatively tame and there were definitely fewer threats of people “going to take their business elsewhere”. Of interest, there was a posting from a recent winner of the Scotia iTrade selfie contest that offered a lucky break to the contestant. The original contest terms and conditions stated that there was only one movie pass to be awarded per person and it looks like they got two.

From the Forums

While Twitter may have been quiet there were more than a handful of very interesting posts from the Canadian investing forums. It was tough to cut any of the shortlist out so here is the “director’s cut” version of interesting reads.

Cookie Monster

If only the adorable Sesame Street monster were behind the scenes with browser cookies, the world would certainly seem like a less creepy place. Alas, in today’s online landscape nearly every digital touchpoint has some kind of tracking cookie or technology enabled. In this forum post from RedFlagDeals.com, Questrade is singled out as having a number of interesting tracking and measurement features that are keeping tabs on user behaviour.

Money in Motion

Qtrade Investor is not a name that a lot of forum users typically talk about, so it was interesting to spot this post from the reddit personal finance Canada section. What started out as a question about moving a large sum of money into the account turned into some intriguing insights as to why some investors look to Qtrade Investor as an online brokerage of choice.

Voicing a Concern

While we typically stay away from the drama filled commentary of disgruntled clients, sometimes it can be instructive to those looking around for an online brokerage to be able to separate the fact from the opinion with user reviews. Despite a relatively negative experience being shared about Questrade, it was interesting to see this post from RedFlagDeals’ investing thread in which the comments from other users of this online brokerage volunteer their satisfaction with this brokerage.

Into the Close

That’s a wrap for this week’s roundup. Timing in comedy and markets is everything. This past week was also the final show for one very great comedian and pundit Jon Stewart. As we head into yet another maelstrom of election nuttiness, his voice and vigilance for picking up on the nonsense will be missed. Here’s hoping we’ve all been good students to avoid learning some painful lessons.